The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 177 174 187
Rank change year-on-year
-3 +13
Permanent jobs citing Customer Engagement 5 8 5
As % of all permanent IT jobs located in Manchester 0.15% 0.21% 0.12%
As % of the Processes & Methodologies category 0.17% 0.25% 0.14%
Number of salaries quoted 1 1 5
Average salary £60,000 £30,500 £31,000
Average salary % change year-on-year
+96.72% -1.61%
UK excluding London average salary £50,000 £50,000 £37,500
% change year-on-year
- +33.33%
Customer Engagement
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
2922 3225 3471
As % of all permanent IT jobs located in Manchester 86.07% 82.65% 81.77%
Number of salaries quoted 2421 2616 3016
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £26,000 £27,500
10% offered a salary of more than £60,000 £54,000 £55,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Customer Engagement
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Manchester

Customer Engagement
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Manchester region.

Customer Engagement Salary Trend in Manchester

Customer Engagement
Top 30 Related IT Skills in Manchester

For the 6 months to 3 July 2015, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 7 (43.75%) MS Excel
1 7 (43.75%) Microsoft
1 7 (43.75%) Degree
2 6 (37.50%) Agile Software Development
3 4 (25.00%) TDD
3 4 (25.00%) Scrum
3 4 (25.00%) Systems Management Server (SMS)
3 4 (25.00%) MVC
3 4 (25.00%) ASP.NET
3 4 (25.00%) OOP
3 4 (25.00%) C#
3 4 (25.00%) HTML
3 4 (25.00%) JavaScript
3 4 (25.00%) .NET
3 4 (25.00%) Computer Science
3 4 (25.00%) Kanban
3 4 (25.00%) Web Development
3 4 (25.00%) HTML5
3 4 (25.00%) MongoDB
3 4 (25.00%) Facebook
3 4 (25.00%) Twitter
3 4 (25.00%) ASP.NET Web API
4 3 (18.75%) MCTS
4 3 (18.75%) MCITP
4 3 (18.75%) ITIL
4 3 (18.75%) Microsoft Certification
4 3 (18.75%) Service Management
4 3 (18.75%) Service Delivery
5 2 (12.50%) Disaster Recovery
5 2 (12.50%) SAP

Customer Engagement
Top Related IT Skills in Manchester by Category

For the 6 months to 3 July 2015, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.25%) IIS
1 1 (6.25%) SharePoint
1 1 (6.25%) MS Exchange
1 1 (6.25%) SharePoint Server
1 1 (6.25%) MS Project Server
1 1 (6.25%) Office Communications Server
1 1 (6.25%) SharePoint 2010
1 1 (6.25%) Lync
1 1 (6.25%) SharePoint Foundation
1 1 (6.25%) Exchange Server 2013
Applications
1 7 (43.75%) MS Excel
2 1 (6.25%) MS Project
2 1 (6.25%) MS Office
Business Applications
1 1 (6.25%) Agresso
1 1 (6.25%) WebTrends
1 1 (6.25%) SAP FI
1 1 (6.25%) SAP CRM
1 1 (6.25%) SAP FI/CO
1 1 (6.25%) SAP CO
Cloud Services
1 1 (6.25%) Google Analytics
1 1 (6.25%) Microsoft Azure
Communications & Networking
1 2 (12.50%) DNS
1 2 (12.50%) IP Telephony
1 2 (12.50%) Unified Communications
2 1 (6.25%) WiMAX
2 1 (6.25%) IMAP
2 1 (6.25%) Bluetooth
2 1 (6.25%) Broadband
2 1 (6.25%) POP3
2 1 (6.25%) SMTP
2 1 (6.25%) TCP/IP
2 1 (6.25%) VPN
2 1 (6.25%) HTTPS
2 1 (6.25%) IPv4
2 1 (6.25%) IPv6
2 1 (6.25%) SAN
2 1 (6.25%) Firewall
2 1 (6.25%) Wi-Fi
2 1 (6.25%) Wireless
2 1 (6.25%) IPsec
Database & Business Intelligence
1 4 (25.00%) MongoDB
General
1 2 (12.50%) Telecoms
2 1 (6.25%) Finance
2 1 (6.25%) Retail
2 1 (6.25%) Marketing
Job Titles
1 4 (25.00%) Web Developer
1 4 (25.00%) Developer
1 4 (25.00%) C# Developer
1 4 (25.00%) C# Web Developer
1 4 (25.00%) C# .NET Developer
2 2 (12.50%) Business Analyst
2 2 (12.50%) Trainee
2 2 (12.50%) Head of Service Delivery
2 2 (12.50%) Service Desk Technician
2 2 (12.50%) Analyst
2 2 (12.50%) Consultant
2 2 (12.50%) Technical Consultant
3 1 (6.25%) Field Engineer
3 1 (6.25%) Product Manager
3 1 (6.25%) Software Manager
Libraries, Frameworks & Software Standards
1 4 (25.00%) HTML
1 4 (25.00%) .NET
1 4 (25.00%) ASP.NET
1 4 (25.00%) HTML5
1 4 (25.00%) ASP.NET Web API
2 1 (6.25%) RSS
2 1 (6.25%) Windows SharePoint Services
Miscellaneous
1 4 (25.00%) Computer Science
2 2 (12.50%) Analytical Skills
3 1 (6.25%) Clustering
Operating Systems
1 2 (12.50%) Windows
Processes & Methodologies
1 6 (37.50%) Agile Software Development
2 4 (25.00%) TDD
2 4 (25.00%) Web Development
2 4 (25.00%) Kanban
2 4 (25.00%) OOP
2 4 (25.00%) MVC
2 4 (25.00%) Scrum
3 3 (18.75%) Service Management
3 3 (18.75%) Service Delivery
3 3 (18.75%) ITIL
4 2 (12.50%) Stakeholder Management
4 2 (12.50%) Disaster Recovery
4 2 (12.50%) High Availability
5 1 (6.25%) Analytics
5 1 (6.25%) Performance Tuning
5 1 (6.25%) Migration
5 1 (6.25%) CRM
5 1 (6.25%) ERP
5 1 (6.25%) Project Management
5 1 (6.25%) Product Management
Programming Languages
1 4 (25.00%) C#
1 4 (25.00%) JavaScript
2 1 (6.25%) SQL
2 1 (6.25%) PowerShell
Qualifications
1 7 (43.75%) Degree
2 3 (18.75%) Microsoft Certification
2 3 (18.75%) MCTS
2 3 (18.75%) MCITP
3 2 (12.50%) MCP
3 2 (12.50%) CCNA
3 2 (12.50%) Cisco Certification
System Software
1 1 (6.25%) Active Directory
1 1 (6.25%) Hyper-V
Systems Management
1 4 (25.00%) Systems Management Server (SMS)
2 1 (6.25%) SCVMM
Vendors
1 7 (43.75%) Microsoft
2 4 (25.00%) Facebook
2 4 (25.00%) Twitter
3 2 (12.50%) SAP
3 2 (12.50%) Avaya
3 2 (12.50%) Mitel
4 1 (6.25%) Google
4 1 (6.25%) ClickTale
4 1 (6.25%) Salesforce.com