The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 172 167 183
Rank change year-on-year
-5 +16
Permanent jobs citing Customer Engagement 8 19 7
As % of all permanent IT jobs located in Manchester 0.22% 0.47% 0.17%
As % of the Processes & Methodologies category 0.26% 0.57% 0.21%
Number of salaries quoted 2 2 7
Average salary £60,000 £30,500 £40,000
Average salary % change year-on-year
+96.72% -23.75%
UK excluding London average salary £50,000 £50,000 £42,000
% change year-on-year
- +19.04%
Customer Engagement
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3117 3340 3317
As % of all permanent IT jobs located in Manchester 87.19% 83.33% 80.53%
Number of salaries quoted 2586 2715 2847
Average salary £42,000 £40,000 £37,500
Average salary % change year-on-year
+5.00% +6.66%
90% offered a salary of more than £28,000 £26,500 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Customer Engagement
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Manchester

Customer Engagement
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Manchester region.

Customer Engagement Salary Trend in Manchester

Customer Engagement
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Manchester region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rochdale - 2 - - 2
Customer Engagement
North West

Customer Engagement
Top 30 Related IT Skills in Manchester

For the 6 months to 31 July 2015, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 3 (25.00%) ITIL
1 3 (25.00%) MS Excel
1 3 (25.00%) Microsoft
1 3 (25.00%) Microsoft Certification
1 3 (25.00%) Service Management
1 3 (25.00%) Agile Software Development
1 3 (25.00%) MCTS
1 3 (25.00%) MCITP
1 3 (25.00%) Degree
1 3 (25.00%) Analytics
2 2 (16.67%) High Availability
2 2 (16.67%) SIEM
2 2 (16.67%) Vulnerability Management
2 2 (16.67%) ISO/IEC 27001
2 2 (16.67%) Product Management
2 2 (16.67%) Unified Communications
2 2 (16.67%) PCI DSS
2 2 (16.67%) IP Telephony
2 2 (16.67%) Cisco Certification
2 2 (16.67%) Mitel
2 2 (16.67%) Penetration Testing
2 2 (16.67%) Business Analysis
2 2 (16.67%) Service Delivery
2 2 (16.67%) Disaster Recovery
2 2 (16.67%) Firewall
2 2 (16.67%) Telecoms
2 2 (16.67%) Internet
2 2 (16.67%) Project Management
2 2 (16.67%) Avaya
2 2 (16.67%) CCNA

Customer Engagement
Top Related IT Skills in Manchester by Category

For the 6 months to 31 July 2015, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (8.33%) IIS
1 1 (8.33%) SharePoint
1 1 (8.33%) MS Exchange
1 1 (8.33%) SharePoint Server
1 1 (8.33%) MS Project Server
1 1 (8.33%) Office Communications Server
1 1 (8.33%) SharePoint 2010
1 1 (8.33%) Lync
1 1 (8.33%) SharePoint Foundation
1 1 (8.33%) Exchange Server 2013
Applications
1 3 (25.00%) MS Excel
2 1 (8.33%) MS Project
2 1 (8.33%) MS Office
Business Applications
1 1 (8.33%) WebTrends
Cloud Services
1 1 (8.33%) Google Analytics
1 1 (8.33%) Cloud Computing
1 1 (8.33%) Microsoft Azure
1 1 (8.33%) Amazon AWS
Communications & Networking
1 2 (16.67%) VPN
1 2 (16.67%) DNS
1 2 (16.67%) Internet
1 2 (16.67%) Firewall
1 2 (16.67%) IP Telephony
1 2 (16.67%) Unified Communications
2 1 (8.33%) WiMAX
2 1 (8.33%) IMAP
2 1 (8.33%) Wi-Fi
2 1 (8.33%) Wireless
2 1 (8.33%) IPsec
2 1 (8.33%) HTTPS
2 1 (8.33%) IPv4
2 1 (8.33%) IPv6
2 1 (8.33%) SAN
2 1 (8.33%) Bluetooth
2 1 (8.33%) Broadband
2 1 (8.33%) POP3
2 1 (8.33%) SMTP
2 1 (8.33%) TCP/IP
General
1 2 (16.67%) Telecoms
2 1 (8.33%) Retail
Job Titles
1 3 (25.00%) Consultant
2 2 (16.67%) Technical Consultant
2 2 (16.67%) Product Manager
2 2 (16.67%) Trainee
2 2 (16.67%) Software Manager
2 2 (16.67%) Service Desk Technician
3 1 (8.33%) Senior IT Security Consultant
3 1 (8.33%) Head of Service Delivery
3 1 (8.33%) IT Security Engineer
3 1 (8.33%) Security Engineer
3 1 (8.33%) Senior Security Consultant
3 1 (8.33%) Field Engineer
3 1 (8.33%) IT Security Consultant
3 1 (8.33%) Security Consultant
3 1 (8.33%) IT Consultant
3 1 (8.33%) Senior Consultant
Libraries, Frameworks & Software Standards
1 1 (8.33%) RSS
1 1 (8.33%) Windows SharePoint Services
1 1 (8.33%) 802.1X
Miscellaneous
1 1 (8.33%) Clustering
Operating Systems
1 2 (16.67%) Windows
Processes & Methodologies
1 3 (25.00%) Service Management
1 3 (25.00%) ITIL
1 3 (25.00%) Agile Software Development
1 3 (25.00%) Analytics
2 2 (16.67%) Project Management
2 2 (16.67%) Service Delivery
2 2 (16.67%) Disaster Recovery
2 2 (16.67%) Penetration Testing
2 2 (16.67%) Business Analysis
2 2 (16.67%) Product Management
2 2 (16.67%) High Availability
2 2 (16.67%) SIEM
2 2 (16.67%) Vulnerability Management
3 1 (8.33%) Strategic Planning
3 1 (8.33%) Web Analytics
3 1 (8.33%) Migration
3 1 (8.33%) Information Management
3 1 (8.33%) Performance Tuning
Programming Languages
1 1 (8.33%) SQL
1 1 (8.33%) PowerShell
Qualifications
1 3 (25.00%) Microsoft Certification
1 3 (25.00%) MCTS
1 3 (25.00%) MCITP
1 3 (25.00%) Degree
2 2 (16.67%) MCP
2 2 (16.67%) CCNA
2 2 (16.67%) Cisco Certification
Quality Assurance & Compliance
1 2 (16.67%) ISO/IEC 27001
1 2 (16.67%) PCI DSS
System Software
1 1 (8.33%) Active Directory
1 1 (8.33%) VMware Infrastructure
1 1 (8.33%) Hyper-V
Systems Management
1 1 (8.33%) SCVMM
Vendors
1 3 (25.00%) Microsoft
2 2 (16.67%) Avaya
2 2 (16.67%) Mitel
3 1 (8.33%) Google
3 1 (8.33%) ClickTale
3 1 (8.33%) VMware
Manchester, Lancashire
Mortimer Spinks
Salary: £40000 - £80000 per annum + Bonus
Posted: 10 hours ago
Bolton, Lancashire
Adria Solutions Ltd
Salary: £30000 - £50000 per annum + Fantastic Benefits
Posted: Yesterday
Manchester, Lancashire
360 Resourcing Solutions
Salary: £22k per year + £1K start bonus
Posted: 4 days ago
Greater Manchester
Exposed Solutions
Salary: £35000 - £50000 per annum, Benefits Excellent bens and Share Options
Posted: 5 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Competitive + benefits
Posted: 7 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Competitive + benefits
Posted: 7 days ago