The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Manchester region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 181 - 170
Rank change year-on-year
- 0
Permanent jobs citing Customer Engagement 8 0 1
As % of all permanent IT jobs located in Manchester 0.196% - 0.025%
As % of the Processes & Methodologies category 0.254% - 0.036%
Number of salaries quoted 7 0 1
Average salary £47,500 - £45,000
UK excluding London average salary £47,500 £51,000 £45,000
% change year-on-year
-6.86% +13.33%
All Processes & Methodologies
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3144 2660 2766
As % of all permanent IT jobs located in Manchester 77.19% 73.04% 68.67%
Number of salaries quoted 2699 2331 2495
Average salary £37,500 £35,000 £37,500
Average salary % change year-on-year
+7.14% -6.66%
90% offered a salary of more than £27,500 £25,000 £25,000
10% offered a salary of more than £52,500 £60,000 £52,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
North West

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Manchester Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Manchester region.

Manchester Customer Engagement Salary Trend

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Manchester region over the 3 months to 23 May 2013.

Manchester Customer Engagement Salary Histogram

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 17 (62.96%) Business Intelligence
2 9 (33.33%) Project Management
3 7 (25.93%) CCSE
3 7 (25.93%) Change Management
3 7 (25.93%) Sourcefire
3 7 (25.93%) Fortinet
3 7 (25.93%) Network Security
3 7 (25.93%) ProCurve
3 7 (25.93%) Cisco ASA
3 7 (25.93%) Cisco Nexus
3 7 (25.93%) WLAN
3 7 (25.93%) Wireless
3 7 (25.93%) Cisco
3 7 (25.93%) CCNP
3 7 (25.93%) HP
3 7 (25.93%) Cisco Certification
3 7 (25.93%) Check Point Certification
3 7 (25.93%) CheckPoint
4 5 (18.52%) LAN
5 2 (7.407%) Marketing
5 2 (7.407%) Degree
5 2 (7.407%) PRINCE2
5 2 (7.407%) MS Excel
6 1 (3.704%) MS Access
6 1 (3.704%) E-Commerce
6 1 (3.704%) Java
6 1 (3.704%) SQL
6 1 (3.704%) VBA
6 1 (3.704%) .NET
6 1 (3.704%) MS Project

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 1 (3.704%) .NET
Application Platforms
1 1 (3.704%) CMS
Applications
1 2 (7.407%) MS Excel
2 1 (3.704%) MS Project
Communications & Networking
1 7 (25.93%) Network Security
1 7 (25.93%) Cisco ASA
1 7 (25.93%) Cisco Nexus
1 7 (25.93%) WLAN
1 7 (25.93%) Wireless
2 5 (18.52%) LAN
Database & Business Intelligence
1 1 (3.704%) MS Access
General
1 2 (7.407%) Marketing
2 1 (3.704%) Electronics
2 1 (3.704%) Finance
2 1 (3.704%) Manufacturing
Job Titles
1 16 (59.26%) Architect
1 16 (59.26%) Solutions Architect
2 8 (29.63%) Consultant
3 7 (25.93%) Network Consultant
4 6 (22.22%) Cisco Network Consultant
4 6 (22.22%) Cisco Consultant
5 4 (14.81%) Security Consultant
6 2 (7.407%) Network Security Consultant
7 1 (3.704%) Project Manager
7 1 (3.704%) Analyst
7 1 (3.704%) Development Manager
7 1 (3.704%) Process Consultant
7 1 (3.704%) Systems Manager
7 1 (3.704%) Business Consultant
7 1 (3.704%) Product Manager
7 1 (3.704%) Information Manager
7 1 (3.704%) Solutions Consultant
7 1 (3.704%) Cisco Security Consultant
7 1 (3.704%) Digital Project Manager
7 1 (3.704%) Information Systems Manager
Miscellaneous
1 1 (3.704%) Social Media
Processes & Methodologies
1 17 (62.96%) Business Intelligence
2 9 (33.33%) Project Management
3 7 (25.93%) Change Management
4 2 (7.407%) PRINCE2
5 1 (3.704%) E-Commerce
5 1 (3.704%) ITIL
5 1 (3.704%) Six Sigma
5 1 (3.704%) Benchmarking
5 1 (3.704%) Scrum
5 1 (3.704%) Information Security
5 1 (3.704%) PDM
5 1 (3.704%) Agile Software Development
5 1 (3.704%) WFM
5 1 (3.704%) Lean Six Sigma
5 1 (3.704%) Digital Marketing
5 1 (3.704%) Data Protection
5 1 (3.704%) Financial Modelling
5 1 (3.704%) Business Development
5 1 (3.704%) Continuous Improvement
5 1 (3.704%) Customer Insight
Programming Languages
1 1 (3.704%) Java
1 1 (3.704%) SQL
1 1 (3.704%) VBA
Qualifications
1 7 (25.93%) CCSE
1 7 (25.93%) CCNP
1 7 (25.93%) Cisco Certification
1 7 (25.93%) Check Point Certification
2 2 (7.407%) Degree
3 1 (3.704%) PRINCE2 Certification
Quality Assurance & Compliance
1 1 (3.704%) QA
Vendors
1 7 (25.93%) Sourcefire
1 7 (25.93%) Fortinet
1 7 (25.93%) ProCurve
1 7 (25.93%) Cisco
1 7 (25.93%) HP
1 7 (25.93%) CheckPoint