The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 162 173 -
Rank change year-on-year
+11 -
Permanent jobs citing Customer Engagement 18 8 0
As % of all permanent IT jobs located in Manchester 0.44% 0.21% -
As % of the Processes & Methodologies category 0.52% 0.27% -
Number of salaries quoted 2 8 0
Average salary £30,500 £40,000 -
Average salary % change year-on-year
-23.75% -
UK excluding London average salary £45,500 £47,500 £52,500
% change year-on-year
-4.21% -9.52%
Customer Engagement
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3444 2976 3074
As % of all permanent IT jobs located in Manchester 84.79% 78.52% 81.37%
Number of salaries quoted 2824 2547 2682
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £58,000 £55,000 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Customer Engagement
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Manchester

Customer Engagement
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Manchester region.

Customer Engagement Salary Trend in Manchester

Customer Engagement
Top 30 Related IT Skills in Manchester

For the 6 months to 19 September 2014, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 21 (87.50%) Marketing
2 20 (83.33%) Finance
3 19 (79.17%) Retail
4 18 (75.00%) Content Management
4 18 (75.00%) Strategic Planning
4 18 (75.00%) Web Analytics
4 18 (75.00%) Pay per click
4 18 (75.00%) Degree
4 18 (75.00%) Magento
4 18 (75.00%) Enterprise Content Management
4 18 (75.00%) Online Marketing
4 18 (75.00%) CMS
4 18 (75.00%) SEO
4 18 (75.00%) E-Commerce
4 18 (75.00%) Analytics
4 18 (75.00%) Coaching
5 2 (8.33%) CRM
5 2 (8.33%) Salesforce.com
5 2 (8.33%) Workflow
5 2 (8.33%) Validation
5 2 (8.33%) Data Validation
6 1 (4.17%) Social Media
6 1 (4.17%) Marketing Strategy
6 1 (4.17%) New Media
6 1 (4.17%) Digital Marketing
6 1 (4.17%) Online Banking
6 1 (4.17%) Stakeholder Management
6 1 (4.17%) Agile Software Development
6 1 (4.17%) Banking
6 1 (4.17%) Back Office

Customer Engagement
Top Related IT Skills in Manchester by Category

For the 6 months to 19 September 2014, IT jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 18 (75.00%) CMS
Business Applications
1 18 (75.00%) Magento
General
1 21 (87.50%) Marketing
2 20 (83.33%) Finance
3 19 (79.17%) Retail
4 1 (4.17%) Back Office
4 1 (4.17%) Banking
Job Titles
1 18 (75.00%) E-Commerce Manager
2 2 (8.33%) Salesforce.com Administrator
2 2 (8.33%) Administrator
3 1 (4.17%) Product Owner
3 1 (4.17%) Strategy Consultant
3 1 (4.17%) Digital Project Manager
3 1 (4.17%) Project Manager
3 1 (4.17%) Programme Manager
3 1 (4.17%) Consultant
Miscellaneous
1 1 (4.17%) Online Banking
1 1 (4.17%) Social Media
1 1 (4.17%) New Media
1 1 (4.17%) Mobile App
Processes & Methodologies
1 18 (75.00%) SEO
1 18 (75.00%) Content Management
1 18 (75.00%) Strategic Planning
1 18 (75.00%) Web Analytics
1 18 (75.00%) Pay per click
1 18 (75.00%) E-Commerce
1 18 (75.00%) Enterprise Content Management
1 18 (75.00%) Online Marketing
1 18 (75.00%) Analytics
1 18 (75.00%) Coaching
2 2 (8.33%) CRM
2 2 (8.33%) Data Validation
2 2 (8.33%) Workflow
2 2 (8.33%) Validation
3 1 (4.17%) Stakeholder Management
3 1 (4.17%) Agile Software Development
3 1 (4.17%) Digital Marketing
3 1 (4.17%) B2C
3 1 (4.17%) Project Management
3 1 (4.17%) Line Management
Programming Languages
1 1 (4.17%) C
Qualifications
1 18 (75.00%) Degree
Vendors
1 2 (8.33%) Salesforce.com