The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Manchester region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 155 160 142
Rank change year-on-year
+5 -18
Permanent jobs requiring a Technical Support 26 30 34
As % of all permanent IT jobs located in Manchester 0.65% 0.73% 0.90%
As % of the Job Titles category 0.69% 0.77% 0.93%
Number of salaries quoted 26 24 28
Average salary £32,500 £32,000 £24,500
Average salary % change year-on-year
+1.56% +30.61%
90% offered a salary of more than £22,500 £24,500 £20,000
10% offered a salary of more than £40,000 £47,500 £35,750
UK excluding London average salary £30,000 £30,500 £30,000
% change year-on-year
-1.63% +1.66%
Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3792 3914 3650
As % of all permanent IT jobs located in Manchester 94.45% 95.05% 96.10%
Number of salaries quoted 3129 3390 3231
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £22,500 £24,000 £22,500
10% offered a salary of more than £55,000 £52,000 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
North West

Technical Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Manchester

Technical Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Manchester region.

Technical Support Salary Trend in Manchester

Technical Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Technical Support across the Manchester region over the 3 months to 29 July 2014.

Technical Support Salary Histogram in Manchester

Technical Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Manchester region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bury -9 2 £22,500 -8.16%
Technical Support
North West

Technical Support
Top 30 Related IT Skills in Manchester

For the 6 months to 29 July 2014, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 26 (53.06%) Windows
2 23 (46.94%) Microsoft
3 19 (38.78%) SQL
4 17 (34.69%) MS Excel
5 15 (30.61%) Linux
6 13 (26.53%) SLA
7 12 (24.49%) VMware
8 11 (22.45%) MS Exchange
8 11 (22.45%) Microsoft Certification
9 10 (20.41%) Citrix
9 10 (20.41%) Change Management
9 10 (20.41%) Windows 7
10 9 (18.37%) MCSE
10 9 (18.37%) UNIX
11 8 (16.33%) ITIL
11 8 (16.33%) Active Directory
11 8 (16.33%) NetApp
11 8 (16.33%) Telecoms
11 8 (16.33%) MCITP
12 7 (14.29%) Service Delivery
12 7 (14.29%) Lync
12 7 (14.29%) Exchange Server 2013
13 6 (12.24%) Root Cause Analysis
13 6 (12.24%) FlexPod
13 6 (12.24%) SaaS
13 6 (12.24%) Problem Management
13 6 (12.24%) Incident Management
14 5 (10.20%) MS Office
14 5 (10.20%) VMware Infrastructure
15 4 (8.16%) Hyper-V

Technical Support
Top Related IT Skills in Manchester by Category

For the 6 months to 29 July 2014, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (22.45%) MS Exchange
2 7 (14.29%) Lync
2 7 (14.29%) Exchange Server 2013
3 3 (6.12%) SharePoint
3 3 (6.12%) Exchange Server 2010
4 2 (4.08%) Exchange Server 2007
5 1 (2.04%) SharePoint 2010
5 1 (2.04%) Apache
5 1 (2.04%) Tuxedo
5 1 (2.04%) Blackberry Enterprise Server
5 1 (2.04%) IBM HTTP Server
5 1 (2.04%) SharePoint Server
5 1 (2.04%) SharePoint 2013
Applications
1 17 (34.69%) MS Excel
2 5 (10.20%) MS Office
3 1 (2.04%) MS PowerPoint
Business Applications
1 1 (2.04%) Dynamics CRM
Cloud Services
1 6 (12.24%) SaaS
2 1 (2.04%) Route 53
2 1 (2.04%) ElastiCache
2 1 (2.04%) Amazon EC2
2 1 (2.04%) Amazon S3
2 1 (2.04%) Amazon AWS
Communications & Networking
1 4 (8.16%) TCP/IP
1 4 (8.16%) DNS
2 3 (6.12%) VoIP
2 3 (6.12%) WAN
3 2 (4.08%) Wi-Fi
3 2 (4.08%) Wireless
4 1 (2.04%) NetScaler
4 1 (2.04%) DHCP
4 1 (2.04%) HTTP
4 1 (2.04%) SAN
4 1 (2.04%) Internet
4 1 (2.04%) Firewall
Database & Business Intelligence
1 3 (6.12%) MySQL
2 2 (4.08%) SQL Server
3 1 (2.04%) Oracle9i Database
3 1 (2.04%) SQL Server Reporting Services
3 1 (2.04%) Big Data
3 1 (2.04%) Amazon RDS
3 1 (2.04%) Oracle Database
3 1 (2.04%) Relational Database
Development Applications
1 1 (2.04%) PeopleTools
General
1 8 (16.33%) Telecoms
2 2 (4.08%) Marketing
3 1 (2.04%) Finance
3 1 (2.04%) Legal
3 1 (2.04%) Banking
3 1 (2.04%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.08%) HTML
1 2 (4.08%) .NET
1 2 (4.08%) CSS
1 2 (4.08%) jQuery
2 1 (2.04%) Web Services
Miscellaneous
1 6 (12.24%) FlexPod
2 3 (6.12%) iPhone
3 2 (4.08%) Blackberry
4 1 (2.04%) SecurID
4 1 (2.04%) Computer Science
4 1 (2.04%) Fat Client
4 1 (2.04%) Mobile App
4 1 (2.04%) Thin Client
Operating Systems
1 26 (53.06%) Windows
2 15 (30.61%) Linux
3 10 (20.41%) Windows 7
4 9 (18.37%) UNIX
5 3 (6.12%) Android
5 3 (6.12%) Windows Server 2008
6 2 (4.08%) Windows Server 2003
7 1 (2.04%) Windows Mobile
7 1 (2.04%) Windows XP
7 1 (2.04%) Red Hat Enterprise Linux
7 1 (2.04%) Windows 8
Processes & Methodologies
1 10 (20.41%) Change Management
2 8 (16.33%) ITIL
3 7 (14.29%) Service Delivery
4 6 (12.24%) Incident Management
4 6 (12.24%) Problem Management
4 6 (12.24%) Root Cause Analysis
5 4 (8.16%) CRM
6 3 (6.12%) Project Management
6 3 (6.12%) Change Control
7 2 (4.08%) E-Commerce
7 2 (4.08%) Workflow
7 2 (4.08%) Time Management
8 1 (2.04%) ISMS
8 1 (2.04%) ITIL V3
8 1 (2.04%) ITIL V2
8 1 (2.04%) Software Engineering
8 1 (2.04%) ITSM
8 1 (2.04%) SOA
8 1 (2.04%) PRINCE
8 1 (2.04%) Benchmarking
Programming Languages
1 19 (38.78%) SQL
2 2 (4.08%) Shell Script
2 2 (4.08%) Java
2 2 (4.08%) JavaScript
2 2 (4.08%) PHP
3 1 (2.04%) PL/SQL
3 1 (2.04%) Perl
3 1 (2.04%) C#
3 1 (2.04%) PeopleCode
Qualifications
1 11 (22.45%) Microsoft Certification
2 9 (18.37%) MCSE
3 8 (16.33%) MCITP
4 4 (8.16%) Citrix Certification
5 2 (4.08%) MCSA
5 2 (4.08%) VMware Certified Professional (VCP)
5 2 (4.08%) CCA
6 1 (2.04%) MCTS
6 1 (2.04%) NCIE
6 1 (2.04%) CCAA
6 1 (2.04%) CCNA
6 1 (2.04%) MCP
6 1 (2.04%) HNC
6 1 (2.04%) Cisco Certification
6 1 (2.04%) ITIL Certification
Quality Assurance & Compliance
1 13 (26.53%) SLA
2 1 (2.04%) ISO/IEC 27001
2 1 (2.04%) QA
2 1 (2.04%) PCI DSS
System Software
1 8 (16.33%) Active Directory
2 5 (10.20%) VMware Infrastructure
3 4 (8.16%) Hyper-V
4 3 (6.12%) XenApp
5 1 (2.04%) XenServer
5 1 (2.04%) XenDesktop
5 1 (2.04%) Terminal Services
Systems Management
1 2 (4.08%) SCCM
2 1 (2.04%) SCOM
2 1 (2.04%) McAfee ePO
2 1 (2.04%) MAILsweeper
2 1 (2.04%) Backup Exec
Vendors
1 23 (46.94%) Microsoft
2 12 (24.49%) VMware
3 10 (20.41%) Citrix
4 8 (16.33%) NetApp
5 3 (6.12%) Mitel
5 3 (6.12%) Oracle
5 3 (6.12%) Cisco
6 2 (4.08%) AppSense
6 2 (4.08%) McAfee
7 1 (2.04%) Sophos
7 1 (2.04%) Symantec
7 1 (2.04%) Veeam
7 1 (2.04%) MobileIron
7 1 (2.04%) IBM
7 1 (2.04%) PeopleSoft
7 1 (2.04%) Juniper
7 1 (2.04%) HP