The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 157 151 149
Rank change year-on-year
-6 -2
Permanent jobs requiring a Technical Support 25 28 32
As % of all permanent IT jobs located in Manchester 0.62% 0.71% 0.84%
As % of the Job Titles category 0.65% 0.75% 0.87%
Number of salaries quoted 25 26 26
Average salary £30,000 £26,500 £24,500
Average salary % change year-on-year
+13.20% +8.16%
90% offered a salary of more than £21,000 £20,000 £21,750
10% offered a salary of more than £40,000 £47,500 £34,750
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3849 3710 3687
As % of all permanent IT jobs located in Manchester 94.92% 94.57% 96.82%
Number of salaries quoted 3179 3240 3243
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £22,500 £23,500 £22,500
10% offered a salary of more than £55,000 £52,500 £51,400
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Manchester

Technical Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Manchester region.

Technical Support Salary Trend in Manchester

Technical Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Technical Support across the Manchester region over the 3 months to 27 August 2014.

Technical Support Salary Histogram in Manchester

Technical Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Manchester region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham +1 1 £20,000 - 3
Bury - 1 £22,500 -
Technical Support
North West

Technical Support
Top 30 Related IT Skills in Manchester

For the 6 months to 27 August 2014, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 23 (54.76%) Windows
1 23 (54.76%) Microsoft
2 17 (40.48%) MS Excel
3 15 (35.71%) SLA
4 14 (33.33%) SQL
5 12 (28.57%) VMware
6 10 (23.81%) MS Exchange
6 10 (23.81%) Change Management
6 10 (23.81%) Microsoft Certification
7 9 (21.43%) Active Directory
7 9 (21.43%) Citrix
7 9 (21.43%) Linux
7 9 (21.43%) MCSE
7 9 (21.43%) ITIL
7 9 (21.43%) Windows 7
8 8 (19.05%) NetApp
9 7 (16.67%) MCITP
9 7 (16.67%) Lync
9 7 (16.67%) Exchange Server 2013
10 6 (14.29%) Root Cause Analysis
10 6 (14.29%) FlexPod
10 6 (14.29%) SaaS
10 6 (14.29%) Incident Management
10 6 (14.29%) Problem Management
10 6 (14.29%) Service Delivery
11 5 (11.90%) UNIX
11 5 (11.90%) MS Office
11 5 (11.90%) VMware Infrastructure
12 4 (9.52%) Telecoms
12 4 (9.52%) TCP/IP

Technical Support
Top Related IT Skills in Manchester by Category

For the 6 months to 27 August 2014, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (23.81%) MS Exchange
2 7 (16.67%) Lync
2 7 (16.67%) Exchange Server 2013
3 3 (7.14%) SharePoint
4 2 (4.76%) Exchange Server 2010
4 2 (4.76%) Exchange Server 2007
5 1 (2.38%) SharePoint 2010
5 1 (2.38%) Apache
5 1 (2.38%) Tuxedo
5 1 (2.38%) Blackberry Enterprise Server
5 1 (2.38%) IBM HTTP Server
5 1 (2.38%) SharePoint Server
5 1 (2.38%) SharePoint 2013
Applications
1 17 (40.48%) MS Excel
2 5 (11.90%) MS Office
3 3 (7.14%) MS PowerPoint
Business Applications
1 1 (2.38%) Dynamics CRM
Cloud Services
1 6 (14.29%) SaaS
2 1 (2.38%) Route 53
2 1 (2.38%) ElastiCache
2 1 (2.38%) Amazon ElastiCache
2 1 (2.38%) Amazon EC2
2 1 (2.38%) Amazon S3
2 1 (2.38%) Amazon AWS
Communications & Networking
1 4 (9.52%) TCP/IP
2 3 (7.14%) DNS
2 3 (7.14%) VoIP
2 3 (7.14%) WAN
3 2 (4.76%) Wi-Fi
3 2 (4.76%) Wireless
4 1 (2.38%) HTTP
4 1 (2.38%) SAN
4 1 (2.38%) Internet
4 1 (2.38%) Firewall
Database & Business Intelligence
1 2 (4.76%) MySQL
1 2 (4.76%) SQL Server
2 1 (2.38%) Oracle9i Database
2 1 (2.38%) SQL Server Reporting Services
2 1 (2.38%) Big Data
2 1 (2.38%) Amazon RDS
2 1 (2.38%) Oracle Database
2 1 (2.38%) Relational Database
Development Applications
1 1 (2.38%) PeopleTools
General
1 4 (9.52%) Telecoms
2 3 (7.14%) Banking
3 1 (2.38%) Retail
3 1 (2.38%) Marketing
3 1 (2.38%) Finance
3 1 (2.38%) Legal
Libraries, Frameworks & Software Standards
1 2 (4.76%) .NET
2 1 (2.38%) CSS
2 1 (2.38%) Web Services
2 1 (2.38%) jQuery
2 1 (2.38%) HTML
Miscellaneous
1 6 (14.29%) FlexPod
2 2 (4.76%) Computer Science
3 1 (2.38%) Fat Client
3 1 (2.38%) iPhone
3 1 (2.38%) Mobile App
3 1 (2.38%) Thin Client
3 1 (2.38%) Blackberry
Operating Systems
1 23 (54.76%) Windows
2 9 (21.43%) Linux
2 9 (21.43%) Windows 7
3 5 (11.90%) UNIX
4 2 (4.76%) Windows Server 2008
5 1 (2.38%) Red Hat Enterprise Linux
5 1 (2.38%) Windows Server 2003
5 1 (2.38%) Android
Processes & Methodologies
1 10 (23.81%) Change Management
2 9 (21.43%) ITIL
3 6 (14.29%) Incident Management
3 6 (14.29%) Problem Management
3 6 (14.29%) Root Cause Analysis
3 6 (14.29%) Service Delivery
4 3 (7.14%) ITIL V2
4 3 (7.14%) Change Control
4 3 (7.14%) ISMS
4 3 (7.14%) Project Management
5 2 (4.76%) CRM
5 2 (4.76%) Workflow
6 1 (2.38%) Data Management
6 1 (2.38%) Software Engineering
6 1 (2.38%) ITIL V3
6 1 (2.38%) User Acceptance Testing
6 1 (2.38%) Time Management
6 1 (2.38%) E-Commerce
6 1 (2.38%) SOA
6 1 (2.38%) Benchmarking
Programming Languages
1 14 (33.33%) SQL
2 2 (4.76%) Shell Script
2 2 (4.76%) Java
2 2 (4.76%) PHP
3 1 (2.38%) PL/SQL
3 1 (2.38%) JavaScript
3 1 (2.38%) Perl
3 1 (2.38%) C#
3 1 (2.38%) PeopleCode
Qualifications
1 10 (23.81%) Microsoft Certification
2 9 (21.43%) MCSE
3 7 (16.67%) MCITP
4 3 (7.14%) Citrix Certification
5 2 (4.76%) VMware Certified Professional (VCP)
5 2 (4.76%) MCSA
5 2 (4.76%) CCA
6 1 (2.38%) Degree
6 1 (2.38%) NCIE
6 1 (2.38%) CCNA
6 1 (2.38%) MCP
6 1 (2.38%) HNC
6 1 (2.38%) MCTS
6 1 (2.38%) Cisco Certification
Quality Assurance & Compliance
1 15 (35.71%) SLA
2 3 (7.14%) ISO/IEC 27001
3 1 (2.38%) QA
3 1 (2.38%) PCI DSS
System Software
1 9 (21.43%) Active Directory
2 5 (11.90%) VMware Infrastructure
3 4 (9.52%) Hyper-V
4 2 (4.76%) XenApp
5 1 (2.38%) XenServer
5 1 (2.38%) XenDesktop
Systems Management
1 2 (4.76%) SCCM
2 1 (2.38%) SCOM
2 1 (2.38%) McAfee ePO
2 1 (2.38%) Backup Exec
Vendors
1 23 (54.76%) Microsoft
2 12 (28.57%) VMware
3 9 (21.43%) Citrix
4 8 (19.05%) NetApp
5 3 (7.14%) Cisco
5 3 (7.14%) Mitel
6 2 (4.76%) McAfee
6 2 (4.76%) Oracle
7 1 (2.38%) PeopleSoft
7 1 (2.38%) IBM
7 1 (2.38%) Symantec
7 1 (2.38%) Juniper
7 1 (2.38%) Sophos
7 1 (2.38%) AppSense
7 1 (2.38%) Veeam
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Applause IT Innovation
Salary: £19000 - £24000 per annum + Benefits
Posted: 4 days ago
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Salary: £18000 - £22000 per annum + Benefits
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