The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 150 172 160
Rank change year-on-year
+22 -12
Permanent jobs requiring a Technical Support 22 17 27
As % of all permanent IT jobs located in Manchester 0.67% 0.45% 0.66%
As % of the Job Titles category 0.70% 0.47% 0.69%
Number of salaries quoted 19 16 25
Average salary £26,000 £25,000 £27,500
Average salary % change year-on-year
+4.00% -9.09%
90% offered a salary of more than £22,500 £22,000 £19,550
10% offered a salary of more than £33,400 £32,500 £36,500
UK excluding London average salary £28,500 £29,500 £30,500
% change year-on-year
-3.38% -3.27%
Technical Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3129 3620 3931
As % of all permanent IT jobs located in Manchester 95.28% 94.86% 95.74%
Number of salaries quoted 2554 2983 3414
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Manchester

Technical Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Manchester region.

Technical Support Salary Trend in Manchester

Technical Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Technical Support across the Manchester region over the 3 months to 22 May 2015.

Technical Support Salary Histogram in Manchester

Technical Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Manchester region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Oldham - 5 £22,500 -
Salford -1 2 £33,000 +43.47%
Technical Support
North West

Technical Support
Top 30 Related IT Skills in Manchester

For the 6 months to 22 May 2015, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 40 (68.97%) Microsoft
2 36 (62.07%) SQL Server
3 31 (53.45%) Windows
4 30 (51.72%) MS Excel
4 30 (51.72%) MS Exchange
5 28 (48.28%) Active Directory
6 25 (43.10%) VPN
6 25 (43.10%) Hyper-V
7 23 (39.66%) VMware
8 21 (36.21%) Cisco
8 21 (36.21%) SAN
9 20 (34.48%) VMware Infrastructure
10 19 (32.76%) Firewall
10 19 (32.76%) DHCP
10 19 (32.76%) LAN
11 18 (31.03%) Citrix
12 17 (29.31%) NetApp
12 17 (29.31%) XenDesktop
13 16 (27.59%) DNS
14 14 (24.14%) Linux
14 14 (24.14%) IIS
14 14 (24.14%) SQL Server 2008
14 14 (24.14%) Degree
15 12 (20.69%) Exchange Server 2010
16 10 (17.24%) Windows 8
16 10 (17.24%) Exchange Server 2003
16 10 (17.24%) Cisco IOS
16 10 (17.24%) NAS
16 10 (17.24%) Incident Management
16 10 (17.24%) MS Office

Technical Support
Top Related IT Skills in Manchester by Category

For the 6 months to 22 May 2015, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (51.72%) MS Exchange
2 14 (24.14%) IIS
3 12 (20.69%) Exchange Server 2010
4 10 (17.24%) Exchange Server 2003
5 9 (15.52%) Exchange Server 2007
6 2 (3.45%) SharePoint
6 2 (3.45%) Exchange Server 2013
7 1 (1.72%) Apache
Applications
1 30 (51.72%) MS Excel
2 10 (17.24%) MS Office
3 9 (15.52%) MS PowerPoint
Business Applications
1 1 (1.72%) Markit EDM
1 1 (1.72%) Maximo
Communications & Networking
1 25 (43.10%) VPN
2 21 (36.21%) SAN
3 19 (32.76%) Firewall
3 19 (32.76%) DHCP
3 19 (32.76%) LAN
4 16 (27.59%) DNS
5 10 (17.24%) Cisco IOS
5 10 (17.24%) NAS
5 10 (17.24%) VoIP
6 9 (15.52%) WLAN
6 9 (15.52%) WAN
6 9 (15.52%) Ethernet
6 9 (15.52%) TCP/IP
6 9 (15.52%) IPv4
7 8 (13.79%) Wireless
8 2 (3.45%) Intranet
9 1 (1.72%) OpenVPN
9 1 (1.72%) VLAN
9 1 (1.72%) Wi-Fi
9 1 (1.72%) Internet
Database & Business Intelligence
1 36 (62.07%) SQL Server
2 14 (24.14%) SQL Server 2008
3 9 (15.52%) SQL Server 2005
4 1 (1.72%) Relational Database
4 1 (1.72%) MySQL
General
1 5 (8.62%) Manufacturing
1 5 (8.62%) Games
2 1 (1.72%) Marketing
2 1 (1.72%) Financial Institution
2 1 (1.72%) Telecoms
2 1 (1.72%) Finance
Libraries, Frameworks & Software Standards
1 1 (1.72%) Akka
1 1 (1.72%) CSS3
1 1 (1.72%) jQuery
1 1 (1.72%) HTML5
1 1 (1.72%) HTML
1 1 (1.72%) COM
1 1 (1.72%) CSS
Miscellaneous
1 7 (12.07%) Clustering
2 3 (5.17%) Computer Science
3 1 (1.72%) Analytical Skills
3 1 (1.72%) Enterprise Software
3 1 (1.72%) Derivative
3 1 (1.72%) Management Information System
Operating Systems
1 31 (53.45%) Windows
2 14 (24.14%) Linux
3 10 (17.24%) Windows 8
4 9 (15.52%) Windows XP
4 9 (15.52%) Android
5 3 (5.17%) Mac OS X
6 2 (3.45%) UNIX
7 1 (1.72%) Windows Server 2012
7 1 (1.72%) Debian
7 1 (1.72%) Windows Server 2008
7 1 (1.72%) Windows 7
7 1 (1.72%) CentOS
7 1 (1.72%) Windows Server 2003
Processes & Methodologies
1 10 (17.24%) Incident Management
1 10 (17.24%) ITIL
2 9 (15.52%) ERP
3 7 (12.07%) Kalman Filter
3 7 (12.07%) Service Management
3 7 (12.07%) Business Continuity
4 4 (6.90%) Software Testing
4 4 (6.90%) Information Assurance
4 4 (6.90%) Security Testing
4 4 (6.90%) Mentoring
5 3 (5.17%) PRINCE2
6 2 (3.45%) Project Management
6 2 (3.45%) Time Management
7 1 (1.72%) Software Deployment
7 1 (1.72%) Network Management
7 1 (1.72%) Data Governance
7 1 (1.72%) Asset Management
7 1 (1.72%) Data Management
7 1 (1.72%) Data Analysis
7 1 (1.72%) Data Protection
Programming Languages
1 10 (17.24%) SQL
2 1 (1.72%) JavaScript
Qualifications
1 14 (24.14%) Degree
2 2 (3.45%) MCSA
2 2 (3.45%) Microsoft Certification
2 2 (3.45%) MCITP
3 1 (1.72%) MCSE
3 1 (1.72%) MCP
Quality Assurance & Compliance
1 1 (1.72%) ISO/IEC 27001
System Software
1 28 (48.28%) Active Directory
2 25 (43.10%) Hyper-V
3 20 (34.48%) VMware Infrastructure
4 17 (29.31%) XenDesktop
5 8 (13.79%) vSphere
6 1 (1.72%) VMware ESXi
6 1 (1.72%) XenApp
6 1 (1.72%) XenServer
Systems Management
1 2 (3.45%) Backup Exec
Vendors
1 40 (68.97%) Microsoft
2 23 (39.66%) VMware
3 21 (36.21%) Cisco
4 18 (31.03%) Citrix
5 17 (29.31%) NetApp
6 9 (15.52%) EMC
7 7 (12.07%) Meraki
7 7 (12.07%) HP
8 2 (3.45%) Dell
8 2 (3.45%) Oracle
9 1 (1.72%) Veeam
9 1 (1.72%) Symantec
9 1 (1.72%) IBM
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