The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 154 158 158
Rank change year-on-year
+4 0
Permanent jobs requiring a Technical Support 38 19 35
As % of all permanent IT jobs located in Manchester 0.91% 0.51% 0.81%
As % of the Job Titles category 0.96% 0.54% 0.84%
Number of salaries quoted 37 17 29
Average salary £27,000 £25,000 £28,500
Average salary % change year-on-year
+8.00% -12.28%
90% offered a salary of more than £21,000 £21,000 £21,146
10% offered a salary of more than £35,000 £37,500 £38,000
UK excluding London average salary £30,500 £31,500 £30,000
% change year-on-year
-3.17% +5.00%
Technical Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3960 3525 4178
As % of all permanent IT jobs located in Manchester 94.49% 94.86% 96.67%
Number of salaries quoted 3416 3074 3749
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,000 £23,000
10% offered a salary of more than £55,000 £51,500 £51,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Manchester

Technical Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Manchester region.

Technical Support Salary Trend in Manchester

Technical Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Technical Support across the Manchester region over the 3 months to 24 December 2014.

Technical Support Salary Histogram in Manchester

Technical Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Manchester region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Oldham - 4 £22,500 -
Technical Support
North West

Technical Support
Top 30 Related IT Skills in Manchester

For the 6 months to 24 December 2014, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 39 (81.25%) Microsoft
2 29 (60.42%) MS Excel
3 25 (52.08%) Windows
4 20 (41.67%) Active Directory
5 17 (35.42%) SQL Server
5 17 (35.42%) MS Exchange
6 15 (31.25%) MS Office
6 15 (31.25%) Degree
7 12 (25.00%) Citrix
7 12 (25.00%) Hyper-V
8 11 (22.92%) Cisco
8 11 (22.92%) VMware
8 11 (22.92%) MS PowerPoint
8 11 (22.92%) VMware Infrastructure
9 10 (20.83%) Windows XP
9 10 (20.83%) LAN
10 9 (18.75%) Linux
10 9 (18.75%) DHCP
10 9 (18.75%) VPN
10 9 (18.75%) SAN
11 8 (16.67%) ITIL
11 8 (16.67%) Microsoft Certification
11 8 (16.67%) Manufacturing
11 8 (16.67%) Windows 7
12 7 (14.58%) SQL
12 7 (14.58%) DNS
12 7 (14.58%) NetApp
12 7 (14.58%) Firewall
13 6 (12.50%) MCITP
13 6 (12.50%) XenDesktop

Technical Support
Top Related IT Skills in Manchester by Category

For the 6 months to 24 December 2014, IT jobs across the Manchester region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (35.42%) MS Exchange
2 6 (12.50%) Exchange Server 2010
3 5 (10.42%) Exchange Server 2003
4 4 (8.33%) Exchange Server 2007
5 3 (6.25%) IIS
6 2 (4.17%) SharePoint
7 1 (2.08%) Exchange Server 2013
Applications
1 29 (60.42%) MS Excel
2 15 (31.25%) MS Office
3 11 (22.92%) MS PowerPoint
Business Applications
1 1 (2.08%) Dynamics CRM
1 1 (2.08%) Dynamics AX
1 1 (2.08%) Dynamics GP
1 1 (2.08%) FRx
Cloud Services
1 1 (2.08%) Amazon EC2
1 1 (2.08%) Amazon S3
1 1 (2.08%) Amazon AWS
1 1 (2.08%) Route 53
1 1 (2.08%) ElastiCache
1 1 (2.08%) Amazon ElastiCache
Communications & Networking
1 10 (20.83%) LAN
2 9 (18.75%) DHCP
2 9 (18.75%) VPN
2 9 (18.75%) SAN
3 7 (14.58%) Firewall
3 7 (14.58%) DNS
4 5 (10.42%) TCP/IP
4 5 (10.42%) WAN
4 5 (10.42%) VoIP
5 4 (8.33%) WLAN
5 4 (8.33%) GPRS
5 4 (8.33%) FTP
5 4 (8.33%) Internet
6 3 (6.25%) Wireless
6 3 (6.25%) IPv4
6 3 (6.25%) Ethernet
6 3 (6.25%) Cisco IOS
7 2 (4.17%) NAS
7 2 (4.17%) PSTN
8 1 (2.08%) VLAN
Database & Business Intelligence
1 17 (35.42%) SQL Server
2 4 (8.33%) Oracle Reports
2 4 (8.33%) SQL Server 2005
2 4 (8.33%) SQL Server 2008
2 4 (8.33%) Oracle Database
3 2 (4.17%) MySQL
4 1 (2.08%) Big Data
4 1 (2.08%) Amazon RDS
Development Applications
1 4 (8.33%) Oracle Forms
General
1 8 (16.67%) Manufacturing
2 3 (6.25%) Finance
2 3 (6.25%) Banking
3 2 (4.17%) Telecoms
3 2 (4.17%) Advertising
4 1 (2.08%) Legal
4 1 (2.08%) Marketing
Libraries, Frameworks & Software Standards
1 5 (10.42%) XML
2 1 (2.08%) HTML
2 1 (2.08%) CSS
2 1 (2.08%) Web Services
Miscellaneous
1 4 (8.33%) Management Information System
1 4 (8.33%) Smart Meter
2 2 (4.17%) Clustering
2 2 (4.17%) Computer Science
2 2 (4.17%) Video Conferencing
2 2 (4.17%) Analytical Skills
3 1 (2.08%) Mobile App
3 1 (2.08%) Client/Server
3 1 (2.08%) Blackberry
Operating Systems
1 25 (52.08%) Windows
2 10 (20.83%) Windows XP
3 9 (18.75%) Linux
4 8 (16.67%) Windows 7
5 5 (10.42%) Windows 8
6 3 (6.25%) Windows Server 2012
6 3 (6.25%) Windows Server 2003
6 3 (6.25%) Android
7 2 (4.17%) Mac OS X
8 1 (2.08%) Windows Mobile
8 1 (2.08%) Windows Vista
Processes & Methodologies
1 8 (16.67%) ITIL
2 5 (10.42%) ERP
2 5 (10.42%) Project Management
3 4 (8.33%) Incident Management
4 3 (6.25%) ITIL V2
4 3 (6.25%) Change Management
4 3 (6.25%) Business Continuity
4 3 (6.25%) ISMS
4 3 (6.25%) Data Protection
5 2 (4.17%) Kalman Filter
5 2 (4.17%) Service Management
5 2 (4.17%) Data Management
6 1 (2.08%) Software Engineering
6 1 (2.08%) Problem Management
6 1 (2.08%) Time Management
6 1 (2.08%) Continuous Improvement
6 1 (2.08%) Software Deployment
6 1 (2.08%) Service Desk Management
6 1 (2.08%) Service Delivery
6 1 (2.08%) Agile Software Development
Programming Languages
1 7 (14.58%) SQL
2 5 (10.42%) C#
3 1 (2.08%) Java
3 1 (2.08%) JavaScript
3 1 (2.08%) PHP
3 1 (2.08%) T-SQL
Qualifications
1 15 (31.25%) Degree
2 8 (16.67%) Microsoft Certification
3 6 (12.50%) MCITP
4 5 (10.42%) MCSE
4 5 (10.42%) MCSA
5 4 (8.33%) MCP
6 3 (6.25%) MCTS
7 2 (4.17%) VMware Certified Professional (VCP)
7 2 (4.17%) CCA
7 2 (4.17%) Citrix Certification
8 1 (2.08%) Cisco Certification
8 1 (2.08%) CCNA
8 1 (2.08%) ITIL Certification
8 1 (2.08%) NCIE
Quality Assurance & Compliance
1 5 (10.42%) SLA
2 3 (6.25%) ISO/IEC 27001
3 1 (2.08%) QA
System Software
1 20 (41.67%) Active Directory
2 12 (25.00%) Hyper-V
3 11 (22.92%) VMware Infrastructure
4 6 (12.50%) XenDesktop
5 3 (6.25%) vSphere
6 2 (4.17%) XenApp
7 1 (2.08%) XenServer
Systems Management
1 5 (10.42%) Backup Exec
2 3 (6.25%) SCCM
3 1 (2.08%) SCOM
Vendors
1 39 (81.25%) Microsoft
2 12 (25.00%) Citrix
3 11 (22.92%) Cisco
3 11 (22.92%) VMware
4 7 (14.58%) NetApp
5 4 (8.33%) Oracle
5 4 (8.33%) Dell
5 4 (8.33%) Symantec
6 3 (6.25%) EMC
6 3 (6.25%) HP
7 2 (4.17%) Meraki
8 1 (2.08%) Lotus
8 1 (2.08%) Apple
8 1 (2.08%) McAfee
8 1 (2.08%) Sophos
8 1 (2.08%) AppSense
8 1 (2.08%) Veeam
8 1 (2.08%) Facebook
8 1 (2.08%) Twitter
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