The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Merseyside region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 55 72 63
Rank change year-on-year
+17 -9
Permanent jobs requiring a Technical Support 6 10 2
As % of all permanent IT jobs located in Merseyside 1.342% 1.486% 0.432%
As % of the Job Titles category 1.382% 1.529% 0.445%
Number of salaries quoted 4 10 2
Average salary £27,750 £26,464 £35,000
Average salary % change year-on-year
+4.85% -24.38%
UK excluding London average salary £30,500 £30,000 £29,000
% change year-on-year
+1.66% +3.44%
All Job Titles
Merseyside
Permanent IT job ads with a match in the
Job Titles category
434 654 449
As % of all permanent IT jobs located in Merseyside 97.09% 97.18% 96.98%
Number of salaries quoted 364 583 368
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £26,000 £25,000 £30,000
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
North West

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the Merseyside region as a proportion of the total demand within the Job Titles category.

Merseyside Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Merseyside region.

Merseyside Technical Support Salary Trend

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support across the Merseyside region over the 3 months to 24 May 2013.

Merseyside Technical Support Salary Histogram

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Merseyside region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Liverpool +17 5 £25,500 -32.89%
Southport - 1 £30,000 -
Technical Support
North West

Technical Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Merseyside region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 10 (76.92%) Windows
2 7 (53.85%) SQL
3 6 (46.15%) IIS
4 5 (38.46%) XML
4 5 (38.46%) Linux
4 5 (38.46%) Windows Server 2003
4 5 (38.46%) Active Directory
4 5 (38.46%) UNIX
5 4 (30.77%) ITIL
5 4 (30.77%) Oracle
5 4 (30.77%) SQL Server
6 3 (23.08%) Web Services
6 3 (23.08%) SLA
6 3 (23.08%) Citrix
6 3 (23.08%) VMware
6 3 (23.08%) Problem Management
7 2 (15.38%) Oracle 11g
7 2 (15.38%) Citrix Presentation Server
7 2 (15.38%) Windows Server 2008
7 2 (15.38%) Digital Media
7 2 (15.38%) Telecoms
7 2 (15.38%) Technical Architecture
7 2 (15.38%) QA
7 2 (15.38%) Oracle RAC
7 2 (15.38%) ITIL Certification
7 2 (15.38%) Oracle 10g
7 2 (15.38%) DNS
7 2 (15.38%) RDBMS
7 2 (15.38%) PL/SQL
7 2 (15.38%) SharePoint

Technical Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Merseyside region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 5 (38.46%) XML
2 3 (23.08%) Web Services
3 1 (7.692%) WebSphere
Application Platforms
1 6 (46.15%) IIS
2 2 (15.38%) SharePoint
2 2 (15.38%) MS Exchange
3 1 (7.692%) Apache
3 1 (7.692%) Tomcat
3 1 (7.692%) SharePoint Server
Applications
1 1 (7.692%) MS Excel
1 1 (7.692%) MS Office
Communications & Networking
1 2 (15.38%) DNS
2 1 (7.692%) VoIP
2 1 (7.692%) DHCP
2 1 (7.692%) Intranet
2 1 (7.692%) Firewall
Database & Business Intelligence
1 4 (30.77%) SQL Server
2 2 (15.38%) Oracle 11g
2 2 (15.38%) Oracle 10g
2 2 (15.38%) RDBMS
General
1 2 (15.38%) Telecoms
2 1 (7.692%) Law
Miscellaneous
1 2 (15.38%) Digital Media
Operating Systems
1 10 (76.92%) Windows
2 5 (38.46%) Linux
2 5 (38.46%) Windows Server 2003
2 5 (38.46%) UNIX
3 2 (15.38%) Windows Server 2008
4 1 (7.692%) Windows 2000
4 1 (7.692%) Solaris
4 1 (7.692%) Ubuntu
4 1 (7.692%) Debian
4 1 (7.692%) Fedora
4 1 (7.692%) Red Hat Enterprise Linux
Processes & Methodologies
1 4 (30.77%) ITIL
2 3 (23.08%) Problem Management
3 2 (15.38%) Technical Architecture
4 1 (7.692%) Service Management
4 1 (7.692%) ITSM
4 1 (7.692%) Agile Software Development
4 1 (7.692%) Infrastructure Management
Programming Languages
1 7 (53.85%) SQL
2 2 (15.38%) PL/SQL
3 1 (7.692%) Bash shell
Qualifications
1 2 (15.38%) ITIL Certification
Quality Assurance & Compliance
1 3 (23.08%) SLA
2 2 (15.38%) QA
System Software
1 5 (38.46%) Active Directory
2 2 (15.38%) Citrix Presentation Server
2 2 (15.38%) Oracle RAC
3 1 (7.692%) XenApp
3 1 (7.692%) vSphere
3 1 (7.692%) VMware Infrastructure
Systems Management
1 1 (7.692%) Nagios
1 1 (7.692%) CA Wily
Vendors
1 4 (30.77%) Oracle
2 3 (23.08%) Citrix
2 3 (23.08%) VMware
3 1 (7.692%) Cisco
3 1 (7.692%) Microsoft
3 1 (7.692%) CA
3 1 (7.692%) Red Hat
3 1 (7.692%) SolarWinds
Warrington, Liverpool, Manchester, North West
This role is for a 3rd Line Technical Support engineer who has strong Windows OS background and ideally VMWare and Citrix experience... The most successful Technical Support candidates...
360 Resourcing Solutions
Salary: £30k - 40k per year + Bens
Posted: 22 May 2013