The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Middlesex region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 17 37 47
Rank change year-on-year
+20 +10
Permanent jobs requiring a 2nd Line Support 9 4 1
As % of all permanent IT jobs located in Middlesex 4.86% 1.38% 0.25%
As % of the Job Titles category 4.95% 1.48% 0.28%
Number of salaries quoted 9 4 1
Average salary £24,000 £23,500 £30,000
Average salary % change year-on-year
+2.12% -21.66%
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Middlesex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Middlesex
Permanent IT job ads with a match in the
Job Titles category
182 271 360
As % of all permanent IT jobs located in Middlesex 98.38% 93.77% 90.91%
Number of salaries quoted 174 190 292
Average salary £55,000 £47,500 £55,000
Average salary % change year-on-year
+15.78% -13.63%
90% offered a salary of more than £33,500 £30,000 £35,000
10% offered a salary of more than £71,000 £72,500 £62,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Middlesex

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Middlesex region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Middlesex

2nd Line Support
Salary Trend in Middlesex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Middlesex region.

2nd Line Support Salary Trend in Middlesex

2nd Line Support
Top 30 Related IT Skills in Middlesex

For the 6 months to 12 February 2016, IT jobs across the Middlesex region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 9 (100.00%) Windows
2 8 (88.89%) MS Office
2 8 (88.89%) Microsoft
3 6 (66.67%) Active Directory
4 5 (55.56%) MS Excel
4 5 (55.56%) SLA
5 3 (33.33%) IBM
5 3 (33.33%) PBX
5 3 (33.33%) Degree
5 3 (33.33%) Relational Database
5 3 (33.33%) Analytical Skills
5 3 (33.33%) Windows Server
5 3 (33.33%) SQL Server
6 1 (11.11%) Email Filtering
6 1 (11.11%) Web Filtering
6 1 (11.11%) Windows 10
6 1 (11.11%) Kalman Filter
6 1 (11.11%) XenApp
6 1 (11.11%) Windows 7
6 1 (11.11%) Exchange Server 2010
6 1 (11.11%) Office 365
6 1 (11.11%) Windows 8
6 1 (11.11%) Windows Phone
6 1 (11.11%) Exchange Server 2013
6 1 (11.11%) Fat Client
6 1 (11.11%) Citrix
6 1 (11.11%) Thin Client
6 1 (11.11%) Terminal Services
6 1 (11.11%) TCP/IP
6 1 (11.11%) MS Exchange

2nd Line Support
Top Related IT Skills in Middlesex by Category

For the 6 months to 12 February 2016, IT jobs across the Middlesex region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (11.11%) Exchange Server 2010
1 1 (11.11%) Exchange Server 2013
1 1 (11.11%) MS Exchange
Applications
1 8 (88.89%) MS Office
2 5 (55.56%) MS Excel
Cloud Services
1 1 (11.11%) Office 365
Communications & Networking
1 3 (33.33%) PBX
2 1 (11.11%) TCP/IP
Database & Business Intelligence
1 3 (33.33%) Relational Database
1 3 (33.33%) SQL Server
Miscellaneous
1 3 (33.33%) Analytical Skills
2 1 (11.11%) Fat Client
2 1 (11.11%) Thin Client
Operating Systems
1 9 (100.00%) Windows
2 3 (33.33%) Windows Server
3 1 (11.11%) Windows 10
3 1 (11.11%) Windows 7
3 1 (11.11%) Windows 8
3 1 (11.11%) Windows Phone
Processes & Methodologies
1 1 (11.11%) Email Filtering
1 1 (11.11%) ITIL
1 1 (11.11%) Kalman Filter
1 1 (11.11%) Web Filtering
Qualifications
1 3 (33.33%) Degree
Quality Assurance & Compliance
1 5 (55.56%) SLA
System Software
1 6 (66.67%) Active Directory
2 1 (11.11%) Terminal Services
2 1 (11.11%) XenApp
Vendors
1 8 (88.89%) Microsoft
2 3 (33.33%) IBM
3 1 (11.11%) Citrix