The table below looks at the statistics for ITSM skills in IT jobs advertised for the Middlesex region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 28 39 49
Rank change year-on-year
+11 +10
Permanent jobs citing ITSM 2 2 5
As % of all permanent IT jobs located in Middlesex 1.18% 0.71% 1.36%
As % of the Processes & Methodologies category 1.53% 0.83% 1.72%
Number of salaries quoted 0 0 4
Average salary - - £70,000
UK excluding London average salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Middlesex region.

Processes & Methodologies Category
Middlesex
Permanent IT job ads with a match in the
Processes & Methodologies category
131 242 290
As % of all permanent IT jobs located in Middlesex 77.51% 86.12% 79.02%
Number of salaries quoted 122 126 237
Average salary £55,000 £50,000 £47,500
Average salary % change year-on-year
+10.00% +5.26%
90% offered a salary of more than £40,000 £34,000 £33,000
10% offered a salary of more than £110,000 £67,500 £62,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Middlesex

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Middlesex region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Middlesex

ITSM
Salary Trend in Middlesex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Middlesex region.

ITSM Salary Trend in Middlesex

ITSM
Top 24 Related IT Skills in Middlesex

For the 6 months to 1 May 2016, IT jobs across the Middlesex region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 4 (100.00%) Service Management
1 4 (100.00%) Service Delivery
1 4 (100.00%) ITIL
2 2 (50.00%) TCP/IP
2 2 (50.00%) CMDB
2 2 (50.00%) Remedy ITSM
2 2 (50.00%) iSeries
2 2 (50.00%) ServiceNow
2 2 (50.00%) Data Analysis
2 2 (50.00%) Change Management
2 2 (50.00%) Management Information System
2 2 (50.00%) AS400
2 2 (50.00%) Microsoft
2 2 (50.00%) Remedy
2 2 (50.00%) Configuration Management
3 1 (25.00%) Project Management
3 1 (25.00%) Stakeholder Management
3 1 (25.00%) Logistics
3 1 (25.00%) Supplier Management
3 1 (25.00%) Presales
3 1 (25.00%) Service Design
3 1 (25.00%) ITIL V3
3 1 (25.00%) SLA
3 1 (25.00%) PRINCE2

ITSM
Top Related IT Skills in Middlesex by Category

For the 6 months to 1 May 2016, IT jobs across the Middlesex region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Business Applications
1 2 (50.00%) Remedy ITSM
Communications & Networking
1 2 (50.00%) TCP/IP
Job Titles
1 1 (25.00%) Architect
1 1 (25.00%) Delivery Project Manager
1 1 (25.00%) Infrastructure Delivery Manager
1 1 (25.00%) Infrastructure Manager
1 1 (25.00%) Infrastructure Project Manager
1 1 (25.00%) Infrastructure Services Project Manager
1 1 (25.00%) ITIL Service Architect
1 1 (25.00%) Project Manager
1 1 (25.00%) Service Architect
1 1 (25.00%) Services Delivery Manager
Miscellaneous
1 2 (50.00%) AS400
1 2 (50.00%) CMDB
1 2 (50.00%) iSeries
1 2 (50.00%) Management Information System
Processes & Methodologies
1 4 (100.00%) ITIL
1 4 (100.00%) Service Delivery
1 4 (100.00%) Service Management
2 2 (50.00%) Change Management
2 2 (50.00%) Configuration Management
2 2 (50.00%) Data Analysis
3 1 (25.00%) ITIL V3
3 1 (25.00%) Logistics
3 1 (25.00%) Presales
3 1 (25.00%) PRINCE2
3 1 (25.00%) Project Management
3 1 (25.00%) Service Design
3 1 (25.00%) Stakeholder Management
3 1 (25.00%) Supplier Management
Quality Assurance & Compliance
1 1 (25.00%) SLA
Vendors
1 2 (50.00%) Microsoft
1 2 (50.00%) Remedy
1 2 (50.00%) ServiceNow