2nd Line Support Jobs in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £29,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 223 244 238
Rank change year-on-year +21 -6 -30
Permanent jobs requiring a 2nd Line Support 98 84 119
As % of all permanent jobs advertised in the Midlands 0.84% 0.87% 1.10%
As % of the Job Titles category 0.89% 0.97% 1.16%
Number of salaries quoted 81 76 105
10th Percentile £23,750 £23,000 £21,250
25th Percentile £26,500 £24,000 £23,500
Median annual salary (50th Percentile) £29,500 £29,000 £26,000
Median % change year-on-year +1.72% +11.54% -1.89%
75th Percentile £33,000 £32,500 £28,750
90th Percentile £37,250 £33,750 £32,950
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 10,977 8,632 10,291
% of permanent jobs with a recognized job title 94.27% 89.44% 94.79%
Number of salaries quoted 8,231 4,784 7,097
10th Percentile £26,250 £29,000 £27,500
25th Percentile £33,750 £37,500 £36,250
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the Midlands.

Salary trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 25 April 2024.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +11 57 £29,500 +7.27% 16
East Midlands +7 41 £30,000 - 7
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 25 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 65 (66.33%) Microsoft
2 61 (62.24%) Active Directory
2 61 (62.24%) Windows
3 48 (48.98%) Microsoft 365
3 48 (48.98%) Social Skills
4 29 (29.59%) Windows 10
5 27 (27.55%) Microsoft Office
6 26 (26.53%) Microsoft Exchange
6 26 (26.53%) Windows Server
7 23 (23.47%) Customer Service
8 22 (22.45%) Problem-Solving
9 19 (19.39%) ITIL
10 17 (17.35%) Driving Licence
11 16 (16.33%) Degree
12 14 (14.29%) Azure
12 14 (14.29%) CRM
13 12 (12.24%) Microsoft Intune
13 12 (12.24%) Cybersecurity
13 12 (12.24%) Entra ID
14 11 (11.22%) Mac OS
14 11 (11.22%) Agile
14 11 (11.22%) VMware
15 10 (10.20%) Inclusion and Diversity
15 10 (10.20%) Azure Sentinel
16 9 (9.18%) DBS Check
16 9 (9.18%) Firewall
16 9 (9.18%) ITSM
16 9 (9.18%) SC Cleared
16 9 (9.18%) Security Cleared
17 8 (8.16%) Computer Science

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (26.53%) Microsoft Exchange
2 7 (7.14%) SharePoint
3 1 (1.02%) IBM Notes
Applications
1 27 (27.55%) Microsoft Office
Business Applications
1 4 (4.08%) Dynamics CRM
1 4 (4.08%) Dynamics NAV
Cloud Services
1 48 (48.98%) Microsoft 365
2 14 (14.29%) Azure
3 12 (12.24%) Entra ID
4 10 (10.20%) Azure Sentinel
5 6 (6.12%) OneDrive
6 4 (4.08%) Dynamics 365
6 4 (4.08%) Power Platform
7 3 (3.06%) Google Workspace
Communications & Networking
1 9 (9.18%) Firewall
2 8 (8.16%) DNS
3 7 (7.14%) LAN
3 7 (7.14%) WAN
4 6 (6.12%) Network Security
4 6 (6.12%) TCP/IP
4 6 (6.12%) VPN
5 5 (5.10%) DHCP
6 4 (4.08%) Ethernet
6 4 (4.08%) VLAN
7 3 (3.06%) Remote Desktop
7 3 (3.06%) SMTP
7 3 (3.06%) VoIP
7 3 (3.06%) Wi-Fi
8 2 (2.04%) MPLS
8 2 (2.04%) PBX
8 2 (2.04%) Skype
9 1 (1.02%) ADSL
9 1 (1.02%) IPsec
9 1 (1.02%) Wireless
General
1 48 (48.98%) Social Skills
2 10 (10.20%) Inclusion and Diversity
3 8 (8.16%) Documentation Skills
3 8 (8.16%) Finance
4 7 (7.14%) Analytical Skills
5 6 (6.12%) Law
6 5 (5.10%) Manufacturing
7 4 (4.08%) Organisational Skills
8 2 (2.04%) Digital Healthcare
9 1 (1.02%) Legal
Libraries, Frameworks & Software Standards
1 6 (6.12%) .NET
Miscellaneous
1 17 (17.35%) Driving Licence
2 7 (7.14%) Security Operations Centre
2 7 (7.14%) Self-Motivation
3 6 (6.12%) Onboarding
4 5 (5.10%) Video Conferencing
5 4 (4.08%) Virtual Team
6 3 (3.06%) Clustering
6 3 (3.06%) iPad
6 3 (3.06%) iPhone
6 3 (3.06%) Replication
6 3 (3.06%) Team-Oriented Environment
7 2 (2.04%) BYOD
7 2 (2.04%) IoT
7 2 (2.04%) Smartphone
Operating Systems
1 61 (62.24%) Windows
2 29 (29.59%) Windows 10
3 26 (26.53%) Windows Server
4 11 (11.22%) Mac OS
5 6 (6.12%) Linux
6 5 (5.10%) CentOS
6 5 (5.10%) Windows Server 2012
7 4 (4.08%) Windows 7
7 4 (4.08%) Windows Server 2016
8 3 (3.06%) Android
8 3 (3.06%) Apple iOS
8 3 (3.06%) Windows Server 2019
9 1 (1.02%) Windows 8
Processes & Methodologies
1 23 (23.47%) Customer Service
2 22 (22.45%) Problem-Solving
3 19 (19.39%) ITIL
4 14 (14.29%) CRM
5 12 (12.24%) Cybersecurity
6 11 (11.22%) Agile
7 9 (9.18%) ITSM
8 8 (8.16%) Computer Science
9 7 (7.14%) Security Operations
10 6 (6.12%) Continuous Improvement
11 5 (5.10%) Root Cause Analysis
11 5 (5.10%) Service Management
12 4 (4.08%) ERP
12 4 (4.08%) Logistics
13 3 (3.06%) Fintech
13 3 (3.06%) Hardware Maintenance
13 3 (3.06%) Problem Management
13 3 (3.06%) Software Deployment
14 2 (2.04%) Collaborative Working
14 2 (2.04%) Inventory Management
Programming Languages
1 7 (7.14%) SQL
2 6 (6.12%) PowerShell
3 1 (1.02%) Perl
3 1 (1.02%) Python
Qualifications
1 16 (16.33%) Degree
2 9 (9.18%) DBS Check
2 9 (9.18%) SC Cleared
2 9 (9.18%) Security Cleared
3 8 (8.16%) Computer Science Degree
3 8 (8.16%) Microsoft Certification
4 6 (6.12%) A+ Certification
4 6 (6.12%) MCP
5 2 (2.04%) MCSA
Quality Assurance & Compliance
1 5 (5.10%) GDPR
2 4 (4.08%) ISO/IEC 27001
3 2 (2.04%) SLA
4 1 (1.02%) PCI DSS
System Software
1 61 (62.24%) Active Directory
2 6 (6.12%) VMware Infrastructure
3 5 (5.10%) VMware Workstation
4 4 (4.08%) Hyper-V
5 2 (2.04%) VMware ESXi
Systems Management
1 12 (12.24%) Microsoft Intune
2 8 (8.16%) SCCM
3 3 (3.06%) Autotask
3 3 (3.06%) Failover Clustering
3 3 (3.06%) Jamf Pro
4 1 (1.02%) AirWatch
4 1 (1.02%) FortiGate
Vendors
1 65 (66.33%) Microsoft
2 11 (11.22%) VMware
3 6 (6.12%) Cisco
3 6 (6.12%) Citrix
4 5 (5.10%) Apple
4 5 (5.10%) Remedy
4 5 (5.10%) Veeam
5 4 (4.08%) Draytek
6 3 (3.06%) Datto
6 3 (3.06%) Sage
6 3 (3.06%) Sophos
6 3 (3.06%) Webroot
7 1 (1.02%) Facebook
7 1 (1.02%) HP
7 1 (1.02%) IBM
7 1 (1.02%) Juniper
7 1 (1.02%) Lotus
7 1 (1.02%) WatchGuard