The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Midlands region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 21 - -
Rank change year-on-year
- 0
Permanent jobs citing Customer Engagement 2 0 0
As % of all permanent IT jobs located in the Midlands 1.41% - -
As % of the Processes & Methodologies category 1.75% - -
Number of salaries quoted 2 0 0
Average salary £45,000 - -
UK excluding London average salary £50,000 £40,000 £50,500
% change year-on-year
+25.00% -20.79%
Processes & Methodologies Category
Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
114 213 130
As % of all permanent IT jobs located in the Midlands 80.28% 74.22% 53.28%
Number of salaries quoted 65 160 105
Average salary £46,000 £50,000 £50,000
Average salary % change year-on-year
-8.00% -
90% offered a salary of more than £35,000 £37,500 £37,500
10% offered a salary of more than £55,000 £75,000 £75,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in the Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the Midlands

Customer Engagement
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Midlands region.

Customer Engagement Salary Trend in the Midlands

Customer Engagement
Top 6 Related IT Skills in the Midlands

For the 6 months to 25 July 2014, IT jobs across the Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 3 (100.00%) ITIL
1 3 (100.00%) SLA
1 3 (100.00%) Service Management
1 3 (100.00%) Service Delivery
1 3 (100.00%) ITSM
1 3 (100.00%) Finance

Customer Engagement
Top Related IT Skills in the Midlands by Category

For the 6 months to 25 July 2014, IT jobs across the Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

General
1 3 (100.00%) Finance
Job Titles
1 3 (100.00%) Services Delivery Manager
1 3 (100.00%) Service Manager
1 3 (100.00%) Delivery Manager
Processes & Methodologies
1 3 (100.00%) ITIL
1 3 (100.00%) Service Management
1 3 (100.00%) Service Delivery
1 3 (100.00%) ITSM
Quality Assurance & Compliance
1 3 (100.00%) SLA