1st Line Support Jobs in Newcastle upon Tyne

First Line Support
Tyne and Wear > Newcastle upon Tyne

The median First Line Support salary in Newcastle upon Tyne is £24,000 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 79 79 74
Rank change year-on-year 0 -5 -3
Permanent jobs requiring a 1st Line Support 4 8 7
As % of all permanent jobs advertised in Newcastle upon Tyne 0.39% 1.03% 0.88%
As % of the Job Titles category 0.40% 1.23% 0.92%
Number of salaries quoted 4 8 7
10th Percentile £19,900 £22,750 -
25th Percentile £21,250 £25,375 £19,313
Median annual salary (50th Percentile) £24,000 £27,500 £19,625
Median % change year-on-year -12.73% +40.13% +3.29%
75th Percentile £27,000 £43,750 £21,844
90th Percentile - £44,875 £23,850
Tyne and Wear median annual salary £22,000 £27,500 £19,625
% change year-on-year -20.00% +40.13% +3.29%

All Permanent IT Job Vacancies
Newcastle upon Tyne

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Newcastle upon Tyne with a recognized job title 988 652 759
% of permanent jobs with a recognized job title 97.53% 84.24% 94.99%
Number of salaries quoted 832 403 532
10th Percentile £30,000 £31,500 £24,250
25th Percentile £37,099 £40,683 £32,500
Median annual salary (50th Percentile) £47,500 £55,000 £48,038
Median % change year-on-year -13.64% +14.49% +6.75%
75th Percentile £65,000 £66,250 £62,500
90th Percentile £77,500 £78,600 £82,500
Tyne and Wear median annual salary £47,500 £52,500 £45,000
% change year-on-year -9.52% +16.67% -

1st Line Support
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for 1st Line Support in Newcastle upon Tyne

1st Line Support
Salary Trend in Newcastle upon Tyne

3-month moving average salary quoted in jobs citing 1st Line Support in Newcastle upon Tyne.

Salary trend for 1st Line Support in Newcastle upon Tyne

1st Line Support Skill Set
Top 20 Co-occurring Skills and Capabilities in Newcastle upon Tyne

For the 6 months to 23 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region featuring 1st Line Support in the job title.

1 4 (100.00%) Microsoft 365
2 3 (75.00%) ITIL
2 3 (75.00%) Windows
2 3 (75.00%) Microsoft
2 3 (75.00%) Active Directory
2 3 (75.00%) Customer Service
3 2 (50.00%) Windows 10
3 2 (50.00%) Problem-Solving
3 2 (50.00%) Microsoft Certification
3 2 (50.00%) Apple
3 2 (50.00%) VoIP
4 1 (25.00%) Azure
4 1 (25.00%) Legal
4 1 (25.00%) Microsoft Intune
4 1 (25.00%) Mobile Device Management
4 1 (25.00%) Entra ID
4 1 (25.00%) SLA
4 1 (25.00%) SharePoint
4 1 (25.00%) Social Skills
4 1 (25.00%) Microsoft Office

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (25.00%) SharePoint
Applications
1 1 (25.00%) Microsoft Office
Cloud Services
1 4 (100.00%) Microsoft 365
2 1 (25.00%) Azure
2 1 (25.00%) Entra ID
Communications & Networking
1 2 (50.00%) VoIP
General
1 1 (25.00%) Legal
1 1 (25.00%) Social Skills
Operating Systems
1 3 (75.00%) Windows
2 2 (50.00%) Windows 10
Processes & Methodologies
1 3 (75.00%) Customer Service
1 3 (75.00%) ITIL
2 2 (50.00%) Problem-Solving
3 1 (25.00%) Mobile Device Management
Qualifications
1 2 (50.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 3 (75.00%) Active Directory
Systems Management
1 1 (25.00%) Microsoft Intune
Vendors
1 3 (75.00%) Microsoft
2 2 (50.00%) Apple