The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Services Delivery
Rank 29 45 47
Rank change year-on-year
+16 +2
Permanent jobs citing Service Delivery 5 5 6
As % of all permanent IT jobs located in Norfolk 2.55% 1.72% 1.69%
As % of the Processes & Methodologies category 2.92% 2.10% 2.20%
Number of salaries quoted 3 5 6
Average salary £27,500 £27,500 £52,500
Average salary % change year-on-year
- -47.61%
UK excluding London average salary £45,000 £45,000 £45,000
Service Delivery
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
171 238 273
As % of all permanent IT jobs located in Norfolk 87.24% 82.07% 77.12%
Number of salaries quoted 114 201 228
Average salary £42,500 £40,000 £34,000
Average salary % change year-on-year
+6.25% +17.64%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £52,500 £45,000 £45,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Delivery
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norfolk

Service Delivery
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norfolk region.

Service Delivery Salary Trend in Norfolk

Service Delivery
Salary Histogram in Norfolk

This chart provides a salary histogram for IT jobs citing Service Delivery across the Norfolk region over the 3 months to 30 April 2016.

Service Delivery Salary Histogram in Norfolk

Service Delivery
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Norfolk region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich +9 1 - -
Service Delivery
East of England

Service Delivery
Top 30 Related IT Skills in Norfolk

For the 6 months to 30 April 2016, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 5 (35.71%) Firewall
1 5 (35.71%) ITIL
1 5 (35.71%) Cisco
2 4 (28.57%) Microsoft
2 4 (28.57%) Windows
2 4 (28.57%) VMware
2 4 (28.57%) Cisco ASA
3 3 (21.43%) VMware Infrastructure
3 3 (21.43%) Windows Server
3 3 (21.43%) VLAN
3 3 (21.43%) Replication
3 3 (21.43%) Information Security
3 3 (21.43%) Management Information System
3 3 (21.43%) DHCP
3 3 (21.43%) IPv4
3 3 (21.43%) Project Management
3 3 (21.43%) DNS
3 3 (21.43%) SLA
4 2 (14.29%) CISSP
4 2 (14.29%) MS Excel
4 2 (14.29%) Service Management
4 2 (14.29%) CISA
4 2 (14.29%) CISM
4 2 (14.29%) Programme Management
4 2 (14.29%) Security Operations
4 2 (14.29%) Service Design
4 2 (14.29%) Cyberthreat
4 2 (14.29%) Data Analytics
4 2 (14.29%) Analytics
4 2 (14.29%) Cybersecurity

Service Delivery
Top Related IT Skills in Norfolk by Category

For the 6 months to 30 April 2016, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.14%) Skype for Business
Applications
1 2 (14.29%) MS Excel
Communications & Networking
1 5 (35.71%) Firewall
2 4 (28.57%) Cisco ASA
3 3 (21.43%) DHCP
3 3 (21.43%) DNS
3 3 (21.43%) IPv4
3 3 (21.43%) VLAN
4 1 (7.14%) Cisco Nexus
4 1 (7.14%) Cisco Wireless
4 1 (7.14%) IPsec
4 1 (7.14%) MPLS
4 1 (7.14%) Network Security
4 1 (7.14%) OSPF
4 1 (7.14%) SSL
4 1 (7.14%) VPN
4 1 (7.14%) WAN
4 1 (7.14%) Wireless
General
1 1 (7.14%) Finance
1 1 (7.14%) Legal
1 1 (7.14%) Retail
Job Titles
1 6 (42.86%) Service Manager
2 5 (35.71%) IT Manager
3 4 (28.57%) Delivery Manager
3 4 (28.57%) IT Services Manager
3 4 (28.57%) Services Delivery Manager
4 2 (14.29%) IT Services Delivery Manager
4 2 (14.29%) Senior IT Manager
4 2 (14.29%) Senior Manager
4 2 (14.29%) Senior Service Manager
4 2 (14.29%) Senior Services Delivery Manager
5 1 (7.14%) Architect
5 1 (7.14%) Data Analyst
5 1 (7.14%) Governance Analyst
5 1 (7.14%) IT Architect
5 1 (7.14%) ITIL Manager
5 1 (7.14%) ITIL Service Delivery Manager
5 1 (7.14%) ITIL Service Manager
5 1 (7.14%) Service Desk Team Leader
5 1 (7.14%) Solutions Architect
5 1 (7.14%) Team Leader
Miscellaneous
1 3 (21.43%) Management Information System
1 3 (21.43%) Replication
2 2 (14.29%) Cyberthreat
3 1 (7.14%) Analytical Skills
3 1 (7.14%) Driving Licence
Operating Systems
1 4 (28.57%) Windows
2 3 (21.43%) Windows Server
3 1 (7.14%) Linux
Processes & Methodologies
1 5 (35.71%) ITIL
2 3 (21.43%) Information Security
2 3 (21.43%) Project Management
3 2 (14.29%) Analytics
3 2 (14.29%) Continuous Improvement
3 2 (14.29%) Cybersecurity
3 2 (14.29%) Data Analytics
3 2 (14.29%) Programme Management
3 2 (14.29%) Security Operations
3 2 (14.29%) Service Design
3 2 (14.29%) Service Management
4 1 (7.14%) Data Privacy
4 1 (7.14%) ITIL V2
4 1 (7.14%) ITSM
4 1 (7.14%) Line Management
4 1 (7.14%) Load Balancing
4 1 (7.14%) Network Architecture
4 1 (7.14%) Problem Management
4 1 (7.14%) Stakeholder Management
4 1 (7.14%) Validation
Programming Languages
1 1 (7.14%) Perl
1 1 (7.14%) PowerShell
1 1 (7.14%) Python
Qualifications
1 2 (14.29%) CEH
1 2 (14.29%) CISA
1 2 (14.29%) CISM
1 2 (14.29%) CISSP
1 2 (14.29%) SC Cleared
1 2 (14.29%) Security Cleared
2 1 (7.14%) CCDA
2 1 (7.14%) CCDP
2 1 (7.14%) CCIE
2 1 (7.14%) CCNA
2 1 (7.14%) CCNP
2 1 (7.14%) CCSA
2 1 (7.14%) CCSE
2 1 (7.14%) Cisco Certification
2 1 (7.14%) ITIL Certification
2 1 (7.14%) JNCIE
2 1 (7.14%) JNCIP
2 1 (7.14%) Microsoft Certification
Quality Assurance & Compliance
1 3 (21.43%) SLA
System Software
1 3 (21.43%) VMware Infrastructure
2 1 (7.14%) Active Directory
Vendors
1 5 (35.71%) Cisco
2 4 (28.57%) Microsoft
2 4 (28.57%) VMware
3 1 (7.14%) Avaya
3 1 (7.14%) CheckPoint
3 1 (7.14%) Cyber-Ark
3 1 (7.14%) F5
3 1 (7.14%) Juniper
3 1 (7.14%) Lumension
3 1 (7.14%) Palo Alto
3 1 (7.14%) Sophos
3 1 (7.14%) Symantec