The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 43 42 59
Rank change year-on-year
-1 +17
Permanent jobs citing Service Delivery 2 7 5
As % of all permanent IT jobs located in Norfolk 0.90% 2.41% 1.13%
As % of the Processes & Methodologies category 1.18% 2.95% 1.53%
Number of salaries quoted 2 6 5
Average salary £28,500 £55,000 £41,500
Average salary % change year-on-year
-48.18% +32.53%
UK excluding London average salary £45,000 £45,000 £43,000
% change year-on-year
- +4.65%
Service Delivery
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
169 237 326
As % of all permanent IT jobs located in Norfolk 76.47% 81.44% 73.42%
Number of salaries quoted 137 209 311
Average salary £35,000 £38,500 £32,500
Average salary % change year-on-year
-9.09% +18.46%
90% offered a salary of more than £24,000 £27,500 £27,500
10% offered a salary of more than £42,500 £45,000 £85,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Delivery
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norfolk

Service Delivery
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norfolk region.

Service Delivery Salary Trend in Norfolk

Service Delivery
Top 30 Related IT Skills in Norfolk

For the 6 months to 6 July 2015, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 5 (62.50%) Windows
1 5 (62.50%) Windows XP
1 5 (62.50%) Microsoft
1 5 (62.50%) Active Directory
1 5 (62.50%) Citrix
1 5 (62.50%) Analytical Skills
2 3 (37.50%) Exchange Server 2010
2 3 (37.50%) Exchange Server 2007
2 3 (37.50%) Video Conferencing
2 3 (37.50%) Windows 7
2 3 (37.50%) MS Excel
2 3 (37.50%) SLA
2 3 (37.50%) Blackberry
2 3 (37.50%) MS Exchange
2 3 (37.50%) MS Office
2 3 (37.50%) ITIL
2 3 (37.50%) Wireless
3 2 (25.00%) VMware
3 2 (25.00%) Telecoms
3 2 (25.00%) MCSE
3 2 (25.00%) LAN
3 2 (25.00%) WAN
3 2 (25.00%) DNS
3 2 (25.00%) Microsoft Certification
3 2 (25.00%) Windows Server 2003
3 2 (25.00%) Hyper-V
3 2 (25.00%) VMware Infrastructure
3 2 (25.00%) PowerShell
3 2 (25.00%) Windows 8
3 2 (25.00%) Windows Server 2012

Service Delivery
Top Related IT Skills in Norfolk by Category

For the 6 months to 6 July 2015, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 3 (37.50%) MS Exchange
1 3 (37.50%) Exchange Server 2007
1 3 (37.50%) Exchange Server 2010
Applications
1 3 (37.50%) MS Office
1 3 (37.50%) MS Excel
Communications & Networking
1 3 (37.50%) Wireless
2 2 (25.00%) LAN
2 2 (25.00%) WAN
2 2 (25.00%) DNS
General
1 2 (25.00%) Telecoms
Job Titles
1 3 (37.50%) Support Engineer
1 3 (37.50%) 2nd Line Support
1 3 (37.50%) Desktop Support
1 3 (37.50%) Desktop Support Engineer
1 3 (37.50%) Desktop Engineer
1 3 (37.50%) 2nd Line Support Engineer
2 2 (25.00%) IT Support
2 2 (25.00%) IT Support Analyst
2 2 (25.00%) Analyst
2 2 (25.00%) Support Analyst
3 1 (12.50%) Operations Manager
3 1 (12.50%) Services Delivery Manager
3 1 (12.50%) Service Manager
3 1 (12.50%) Delivery Manager
3 1 (12.50%) Incident Manager
3 1 (12.50%) Trainer
Miscellaneous
1 5 (62.50%) Analytical Skills
2 3 (37.50%) Blackberry
2 3 (37.50%) Video Conferencing
Operating Systems
1 5 (62.50%) Windows
1 5 (62.50%) Windows XP
2 3 (37.50%) Windows 7
3 2 (25.00%) Windows 8
3 2 (25.00%) Windows Server 2012
3 2 (25.00%) Windows Server 2003
Processes & Methodologies
1 3 (37.50%) ITIL
2 1 (12.50%) Service Management
2 1 (12.50%) Workflow
2 1 (12.50%) Problem Management
2 1 (12.50%) Continuous Improvement
2 1 (12.50%) Coaching
Programming Languages
1 2 (25.00%) PowerShell
Qualifications
1 2 (25.00%) MCSE
1 2 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 3 (37.50%) SLA
System Software
1 5 (62.50%) Active Directory
2 2 (25.00%) VMware Infrastructure
2 2 (25.00%) Hyper-V
Vendors
1 5 (62.50%) Microsoft
1 5 (62.50%) Citrix
2 2 (25.00%) VMware