The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 55 50 54
Rank change year-on-year
-5 +4
Permanent jobs citing Service Delivery 1 4 6
As % of all permanent IT jobs located in Norfolk 0.28% 1.29% 1.28%
As % of the Processes & Methodologies category 0.37% 1.58% 1.56%
Number of salaries quoted 1 4 4
Average salary £27,500 £20,000 £38,750
Average salary % change year-on-year
+37.50% -48.38%
UK excluding London average salary £45,000 £41,500 £42,000
% change year-on-year
+8.43% -1.19%
Service Delivery
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
273 253 385
As % of all permanent IT jobs located in Norfolk 77.56% 81.88% 82.26%
Number of salaries quoted 244 231 315
Average salary £40,000 £40,000 £35,000
Average salary % change year-on-year
- +14.28%
90% offered a salary of more than £27,000 £28,350 £24,500
10% offered a salary of more than £52,500 £50,000 £50,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norfolk

Service Delivery
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norfolk region.

Service Delivery Salary Trend in Norfolk

Service Delivery
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Norfolk region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich +3 1 £27,500 +37.50%
Service Delivery
East of England

Service Delivery
Top 30 Related IT Skills in Norfolk

For the 6 months to 29 January 2015, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 8 (80.00%) ITIL
2 4 (40.00%) MS Office
2 4 (40.00%) MS Excel
2 4 (40.00%) Windows
3 3 (30.00%) Microsoft
4 2 (20.00%) Active Directory
4 2 (20.00%) Citrix
4 2 (20.00%) LAN
4 2 (20.00%) VoIP
4 2 (20.00%) Project Management
4 2 (20.00%) A+ Certification
4 2 (20.00%) ITIL Certification
4 2 (20.00%) Statistics
4 2 (20.00%) Retail
4 2 (20.00%) Asset Management
4 2 (20.00%) Windows 7
5 1 (10.00%) Exchange Server 2010
5 1 (10.00%) Windows 8
5 1 (10.00%) Apache ServiceMix
5 1 (10.00%) Analytical Skills
5 1 (10.00%) MS PowerPoint
5 1 (10.00%) Degree
5 1 (10.00%) Exchange Server 2007
5 1 (10.00%) Mule
5 1 (10.00%) Video Conferencing
5 1 (10.00%) BizTalk Server
5 1 (10.00%) Middleware
5 1 (10.00%) webMethods
5 1 (10.00%) Blackberry
5 1 (10.00%) Wireless

Service Delivery
Top Related IT Skills in Norfolk by Category

For the 6 months to 29 January 2015, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) Exchange Server 2010
1 1 (10.00%) Apache ServiceMix
1 1 (10.00%) Exchange Server 2007
1 1 (10.00%) Mule
1 1 (10.00%) BizTalk Server
1 1 (10.00%) JBoss
1 1 (10.00%) MS Exchange
Applications
1 4 (40.00%) MS Office
1 4 (40.00%) MS Excel
2 1 (10.00%) MS PowerPoint
Communications & Networking
1 2 (20.00%) LAN
1 2 (20.00%) VoIP
2 1 (10.00%) Wireless
General
1 2 (20.00%) Retail
Job Titles
1 2 (20.00%) Services Delivery Manager
1 2 (20.00%) Service Manager
1 2 (20.00%) Delivery Manager
2 1 (10.00%) Service Support Manager
2 1 (10.00%) 3rd Line Support Manager
2 1 (10.00%) 2nd Line Support Engineer
2 1 (10.00%) Desktop Support Engineer
2 1 (10.00%) Service Desk Analyst
2 1 (10.00%) Desktop Engineer
2 1 (10.00%) Support Manager
2 1 (10.00%) Desktop Support
2 1 (10.00%) Developer
2 1 (10.00%) Analyst
2 1 (10.00%) Support Engineer
2 1 (10.00%) 3rd Line Support
2 1 (10.00%) Service Analyst
2 1 (10.00%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 1 (10.00%) Middleware
Miscellaneous
1 2 (20.00%) Statistics
2 1 (10.00%) Analytical Skills
2 1 (10.00%) Video Conferencing
2 1 (10.00%) Blackberry
Operating Systems
1 4 (40.00%) Windows
2 2 (20.00%) Windows 7
3 1 (10.00%) Windows 8
3 1 (10.00%) Windows XP
Processes & Methodologies
1 8 (80.00%) ITIL
2 2 (20.00%) Project Management
2 2 (20.00%) Asset Management
3 1 (10.00%) SOA
Qualifications
1 2 (20.00%) A+ Certification
1 2 (20.00%) ITIL Certification
2 1 (10.00%) Degree
2 1 (10.00%) Microsoft Certification
2 1 (10.00%) MCP
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 2 (20.00%) Active Directory
Vendors
1 3 (30.00%) Microsoft
2 2 (20.00%) Citrix
3 1 (10.00%) webMethods
3 1 (10.00%) VMware
3 1 (10.00%) Oracle