The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 42 44 45
Rank change year-on-year
+2 +1
Permanent jobs citing Service Delivery 3 7 16
As % of all permanent IT jobs located in Norfolk 1.04% 1.94% 3.29%
As % of the Processes & Methodologies category 1.24% 2.73% 4.58%
Number of salaries quoted 2 7 4
Average salary £40,000 £30,000 £43,250
Average salary % change year-on-year
+33.33% -30.63%
UK excluding London average salary £43,750 £45,000 £42,500
% change year-on-year
-2.77% +5.88%
Service Delivery
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
241 256 349
As % of all permanent IT jobs located in Norfolk 83.39% 70.91% 71.66%
Number of salaries quoted 206 244 275
Average salary £40,000 £32,500 £35,003
Average salary % change year-on-year
+23.07% -7.14%
90% offered a salary of more than £29,775 £27,500 £25,000
10% offered a salary of more than £67,500 £65,000 £60,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Delivery
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norfolk

Service Delivery
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norfolk region.

Service Delivery Salary Trend in Norfolk

Service Delivery
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Norfolk region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich - 3 £40,000 -
Service Delivery
East of England

Service Delivery
Top 30 Related IT Skills in Norfolk

For the 6 months to 28 August 2014, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 7 (87.50%) ITIL
1 7 (87.50%) ITIL Certification
2 5 (62.50%) Change Management
3 4 (50.00%) Mainframe
3 4 (50.00%) MS Office
3 4 (50.00%) Microsoft
3 4 (50.00%) Enterprise Architecture
4 3 (37.50%) MS PowerPoint
4 3 (37.50%) Problem Management
4 3 (37.50%) Active Directory
4 3 (37.50%) MS Excel
4 3 (37.50%) VMware
4 3 (37.50%) A+ Certification
5 2 (25.00%) Altiris
5 2 (25.00%) MCP
5 2 (25.00%) Citrix
5 2 (25.00%) Cisco Certification
5 2 (25.00%) Microsoft Certification
5 2 (25.00%) CCNA
5 2 (25.00%) Cisco
6 1 (12.50%) Windows
6 1 (12.50%) SQL Server
6 1 (12.50%) IIS
6 1 (12.50%) SharePoint
6 1 (12.50%) MS Exchange
6 1 (12.50%) SLA
6 1 (12.50%) VMware ESX
6 1 (12.50%) Clustering
6 1 (12.50%) Management Information System
6 1 (12.50%) SAN

Service Delivery
Top Related IT Skills in Norfolk by Category

For the 6 months to 28 August 2014, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) IIS
1 1 (12.50%) SharePoint
1 1 (12.50%) MS Exchange
1 1 (12.50%) Exchange Server 2007
1 1 (12.50%) Office Communications Server
Applications
1 4 (50.00%) MS Office
2 3 (37.50%) MS PowerPoint
2 3 (37.50%) MS Excel
Communications & Networking
1 1 (12.50%) SAN
1 1 (12.50%) Internet
1 1 (12.50%) NAS
Database & Business Intelligence
1 1 (12.50%) SQL Server
1 1 (12.50%) SQL Server 2008
1 1 (12.50%) SQL Server 2005
Job Titles
1 4 (50.00%) Technical Manager
1 4 (50.00%) Delivery Manager
1 4 (50.00%) Technical Services Manager
1 4 (50.00%) IT Services Delivery Manager
1 4 (50.00%) Services Delivery Manager
1 4 (50.00%) Service Manager
1 4 (50.00%) IT Services Manager
1 4 (50.00%) Technical Delivery Manager
2 3 (37.50%) Team Leader
3 1 (12.50%) Infrastructure Engineer
3 1 (12.50%) Service Desk Team Leader
Miscellaneous
1 4 (50.00%) Mainframe
2 1 (12.50%) Clustering
2 1 (12.50%) Management Information System
Operating Systems
1 1 (12.50%) Windows
1 1 (12.50%) Windows Server 2003
1 1 (12.50%) Windows Server 2008
Processes & Methodologies
1 7 (87.50%) ITIL
2 5 (62.50%) Change Management
3 4 (50.00%) Enterprise Architecture
4 3 (37.50%) Problem Management
5 1 (12.50%) Change Control
Qualifications
1 7 (87.50%) ITIL Certification
2 3 (37.50%) A+ Certification
3 2 (25.00%) MCP
3 2 (25.00%) Cisco Certification
3 2 (25.00%) Microsoft Certification
3 2 (25.00%) CCNA
4 1 (12.50%) Degree
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 3 (37.50%) Active Directory
2 1 (12.50%) VMware ESX
2 1 (12.50%) VMware Infrastructure
2 1 (12.50%) vSphere
Systems Management
1 1 (12.50%) SCCM
Vendors
1 4 (50.00%) Microsoft
2 3 (37.50%) VMware
3 2 (25.00%) Altiris
3 2 (25.00%) Citrix
3 2 (25.00%) Cisco