The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Norfolk region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 37 49 47
Rank change year-on-year
+12 -2
Permanent jobs citing Service Delivery 7 10 10
As % of all permanent IT jobs located in Norfolk 2.33% 2.27% 2.27%
As % of the Processes & Methodologies category 2.82% 3.29% 3.27%
Number of salaries quoted 6 10 1
Average salary £55,000 £30,000 £44,000
Average salary % change year-on-year
+83.33% -31.81%
UK excluding London average salary £45,000 £43,250 £43,000
% change year-on-year
+4.04% +0.58%
Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
248 304 306
As % of all permanent IT jobs located in Norfolk 82.39% 69.09% 69.39%
Number of salaries quoted 218 288 250
Average salary £40,000 £32,500 £36,500
Average salary % change year-on-year
+23.07% -10.95%
90% offered a salary of more than £28,500 £27,500 £25,000
10% offered a salary of more than £60,000 £65,000 £50,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Delivery
East of England

Service Delivery
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norfolk

Service Delivery
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norfolk region.

Service Delivery Salary Trend in Norfolk

Service Delivery
Salary Histogram in Norfolk

This chart provides a salary histogram for IT jobs citing Service Delivery across the Norfolk region over the 3 months to 28 July 2014.

Service Delivery Salary Histogram in Norfolk

Service Delivery
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Norfolk region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich +22 6 £55,000 +29.41%
Service Delivery
East of England

Service Delivery
Top 30 Related IT Skills in Norfolk

For the 6 months to 28 July 2014, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 10 (76.92%) ITIL
2 7 (53.85%) ITIL Certification
3 6 (46.15%) Change Management
4 5 (38.46%) MS Office
4 5 (38.46%) Microsoft
5 4 (30.77%) Active Directory
5 4 (30.77%) Mainframe
5 4 (30.77%) VMware
5 4 (30.77%) Enterprise Architecture
5 4 (30.77%) Problem Management
6 3 (23.08%) Incident Management
6 3 (23.08%) ISO/IEC 27001
6 3 (23.08%) MS PowerPoint
6 3 (23.08%) Information Management
6 3 (23.08%) Project Management
6 3 (23.08%) Publishing
6 3 (23.08%) Service Management
6 3 (23.08%) A+ Certification
6 3 (23.08%) ISEB
6 3 (23.08%) ISO 9001
6 3 (23.08%) MS Excel
7 2 (15.38%) SharePoint
7 2 (15.38%) MS Exchange
7 2 (15.38%) MCP
7 2 (15.38%) Windows
7 2 (15.38%) SQL Server
7 2 (15.38%) IIS
7 2 (15.38%) SLA
7 2 (15.38%) Cisco
7 2 (15.38%) CCNA

Service Delivery
Top Related IT Skills in Norfolk by Category

For the 6 months to 28 July 2014, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (15.38%) SharePoint
1 2 (15.38%) MS Exchange
1 2 (15.38%) IIS
1 2 (15.38%) Office Communications Server
1 2 (15.38%) Exchange Server 2007
Applications
1 5 (38.46%) MS Office
2 3 (23.08%) MS PowerPoint
2 3 (23.08%) MS Excel
Communications & Networking
1 2 (15.38%) SAN
1 2 (15.38%) Internet
1 2 (15.38%) NAS
Database & Business Intelligence
1 2 (15.38%) SQL Server
1 2 (15.38%) SQL Server 2005
1 2 (15.38%) SQL Server 2008
General
1 3 (23.08%) Publishing
Job Titles
1 7 (53.85%) Delivery Manager
1 7 (53.85%) Services Delivery Manager
1 7 (53.85%) Service Manager
2 4 (30.77%) Technical Manager
2 4 (30.77%) Technical Services Manager
2 4 (30.77%) IT Services Delivery Manager
2 4 (30.77%) IT Services Manager
2 4 (30.77%) Technical Delivery Manager
3 3 (23.08%) Team Leader
4 2 (15.38%) Infrastructure Engineer
5 1 (7.69%) Service Desk Team Leader
Miscellaneous
1 4 (30.77%) Mainframe
2 2 (15.38%) Management Information System
2 2 (15.38%) Clustering
3 1 (7.69%) NHS
Operating Systems
1 2 (15.38%) Windows
1 2 (15.38%) Windows Server 2003
1 2 (15.38%) Windows Server 2008
Processes & Methodologies
1 10 (76.92%) ITIL
2 6 (46.15%) Change Management
3 4 (30.77%) Enterprise Architecture
3 4 (30.77%) Problem Management
4 3 (23.08%) Incident Management
4 3 (23.08%) Information Management
4 3 (23.08%) Project Management
4 3 (23.08%) Service Management
5 2 (15.38%) Change Control
6 1 (7.69%) CRM
Qualifications
1 7 (53.85%) ITIL Certification
2 3 (23.08%) A+ Certification
2 3 (23.08%) ISEB
3 2 (15.38%) MCP
3 2 (15.38%) CCNA
3 2 (15.38%) Cisco Certification
3 2 (15.38%) Microsoft Certification
4 1 (7.69%) Degree
Quality Assurance & Compliance
1 3 (23.08%) ISO/IEC 27001
1 3 (23.08%) ISO 9001
2 2 (15.38%) SLA
System Software
1 4 (30.77%) Active Directory
2 2 (15.38%) VMware ESX
2 2 (15.38%) VMware Infrastructure
2 2 (15.38%) vSphere
Systems Management
1 2 (15.38%) SCCM
Vendors
1 5 (38.46%) Microsoft
2 4 (30.77%) VMware
3 2 (15.38%) Cisco
3 2 (15.38%) Citrix
3 2 (15.38%) Altiris