The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Norfolk region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Services Delivery
Rank 47 48 36
Rank change year-on-year
+1 -12
Permanent jobs citing Service Delivery 7 4 22
As % of all permanent IT jobs located in Norfolk 1.97% 1.04% 4.36%
As % of the Processes & Methodologies category 2.73% 1.50% 6.09%
Number of salaries quoted 7 4 16
Average salary £55,000 £50,000 £36,300
Average salary % change year-on-year
+10.00% +37.74%
UK excluding London average salary £45,000 £45,000 £45,000
Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
256 267 361
As % of all permanent IT jobs located in Norfolk 71.91% 69.71% 71.49%
Number of salaries quoted 210 247 314
Average salary £35,000 £34,000 £37,500
Average salary % change year-on-year
+2.94% -9.33%
90% offered a salary of more than £24,000 £26,500 £27,500
10% offered a salary of more than £47,500 £55,000 £47,500
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Service Delivery
East of England

Service Delivery
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norfolk

Service Delivery
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norfolk region.

Service Delivery Salary Trend in Norfolk

Service Delivery
Salary Histogram in Norfolk

This chart provides a salary histogram for IT jobs citing Service Delivery across the Norfolk region over the 3 months to 18 April 2014.

Service Delivery Salary Histogram in Norfolk

Service Delivery
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Norfolk region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Norwich +11 7 £55,000 -16.98%
Service Delivery
East of England

Service Delivery
Top 30 Related IT Skills in Norfolk

For the 6 months to 18 April 2014, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 5 (50.00%) Active Directory
2 4 (40.00%) ISEB
2 4 (40.00%) Project Management
2 4 (40.00%) ITIL
2 4 (40.00%) ISO 9001
2 4 (40.00%) Publishing
2 4 (40.00%) Information Management
2 4 (40.00%) Incident Management
2 4 (40.00%) ISO/IEC 27001
2 4 (40.00%) Service Management
3 2 (20.00%) Windows Server 2003
3 2 (20.00%) Internet
3 2 (20.00%) SAN
3 2 (20.00%) SLA
3 2 (20.00%) Microsoft
3 2 (20.00%) SharePoint
3 2 (20.00%) MS Exchange
3 2 (20.00%) Windows
3 2 (20.00%) SQL Server
3 2 (20.00%) IIS
3 2 (20.00%) MS Office
3 2 (20.00%) Problem Management
3 2 (20.00%) Exchange Server 2007
3 2 (20.00%) SCCM
3 2 (20.00%) Office Communications Server
3 2 (20.00%) VMware Infrastructure
3 2 (20.00%) Windows Server 2008
3 2 (20.00%) SQL Server 2008
3 2 (20.00%) SQL Server 2005
3 2 (20.00%) VMware

Service Delivery
Top Related IT Skills in Norfolk by Category

For the 6 months to 18 April 2014, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) SharePoint
1 2 (20.00%) MS Exchange
1 2 (20.00%) IIS
1 2 (20.00%) Exchange Server 2007
1 2 (20.00%) Office Communications Server
Applications
1 2 (20.00%) MS Office
Communications & Networking
1 2 (20.00%) Internet
1 2 (20.00%) SAN
1 2 (20.00%) NAS
Database & Business Intelligence
1 2 (20.00%) SQL Server
1 2 (20.00%) SQL Server 2008
1 2 (20.00%) SQL Server 2005
General
1 4 (40.00%) Publishing
Job Titles
1 4 (40.00%) Services Delivery Manager
1 4 (40.00%) Service Manager
1 4 (40.00%) Delivery Manager
2 3 (30.00%) 2nd Line Support Engineer
2 3 (30.00%) Support Engineer
2 3 (30.00%) 2nd Line Support
3 2 (20.00%) Infrastructure Engineer
Miscellaneous
1 2 (20.00%) Clustering
1 2 (20.00%) Management Information System
2 1 (10.00%) NHS
Operating Systems
1 2 (20.00%) Windows Server 2003
1 2 (20.00%) Windows
1 2 (20.00%) Windows Server 2008
Processes & Methodologies
1 4 (40.00%) Project Management
1 4 (40.00%) ITIL
1 4 (40.00%) Information Management
1 4 (40.00%) Incident Management
1 4 (40.00%) Service Management
2 2 (20.00%) Problem Management
2 2 (20.00%) Change Control
2 2 (20.00%) Change Management
3 1 (10.00%) CRM
Qualifications
1 4 (40.00%) ISEB
Quality Assurance & Compliance
1 4 (40.00%) ISO 9001
1 4 (40.00%) ISO/IEC 27001
2 2 (20.00%) SLA
System Software
1 5 (50.00%) Active Directory
2 2 (20.00%) VMware Infrastructure
2 2 (20.00%) VMware ESX
2 2 (20.00%) vSphere
Systems Management
1 2 (20.00%) SCCM
Vendors
1 2 (20.00%) Microsoft
1 2 (20.00%) VMware