The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Services Delivery
Rank 39 39 46
Rank change year-on-year
0 +7
Permanent jobs citing Service Delivery 3 7 10
As % of all permanent IT jobs located in Norfolk 1.52% 2.30% 2.35%
As % of the Processes & Methodologies category 2.01% 2.78% 3.15%
Number of salaries quoted 3 6 10
Average salary £28,500 £55,000 £30,000
Average salary % change year-on-year
-48.18% +83.33%
UK excluding London average salary £45,000 £45,000 £43,082
% change year-on-year
- +4.45%
Service Delivery
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
149 252 317
As % of all permanent IT jobs located in Norfolk 75.63% 82.62% 74.41%
Number of salaries quoted 118 220 301
Average salary £35,000 £40,000 £32,500
Average salary % change year-on-year
-12.50% +23.07%
90% offered a salary of more than £22,500 £28,550 £27,500
10% offered a salary of more than £49,500 £50,000 £60,000
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

Service Delivery
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norfolk

Service Delivery
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norfolk region.

Service Delivery Salary Trend in Norfolk

Service Delivery
Top 30 Related IT Skills in Norfolk

For the 6 months to 4 August 2015, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 5 (62.50%) Windows
1 5 (62.50%) Windows XP
1 5 (62.50%) Microsoft
1 5 (62.50%) Active Directory
1 5 (62.50%) Citrix
1 5 (62.50%) Analytical Skills
2 4 (50.00%) SLA
3 3 (37.50%) Telecoms
3 3 (37.50%) Microsoft Certification
3 3 (37.50%) Windows Server 2003
3 3 (37.50%) LAN
3 3 (37.50%) WAN
3 3 (37.50%) DNS
3 3 (37.50%) MCSE
3 3 (37.50%) Windows 8
3 3 (37.50%) Windows Server 2012
3 3 (37.50%) VMware
3 3 (37.50%) VMware Infrastructure
3 3 (37.50%) PowerShell
3 3 (37.50%) Hyper-V
4 2 (25.00%) Windows 7
4 2 (25.00%) Exchange Server 2010
4 2 (25.00%) Exchange Server 2007
4 2 (25.00%) Video Conferencing
4 2 (25.00%) MS Excel
4 2 (25.00%) MS Office
4 2 (25.00%) ITIL
4 2 (25.00%) MS Exchange
4 2 (25.00%) Blackberry
4 2 (25.00%) Wireless

Service Delivery
Top Related IT Skills in Norfolk by Category

For the 6 months to 4 August 2015, IT jobs across the Norfolk region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (25.00%) MS Exchange
1 2 (25.00%) Exchange Server 2007
1 2 (25.00%) Exchange Server 2010
Applications
1 2 (25.00%) MS Office
1 2 (25.00%) MS Excel
Communications & Networking
1 3 (37.50%) LAN
1 3 (37.50%) WAN
1 3 (37.50%) DNS
2 2 (25.00%) Wireless
General
1 3 (37.50%) Telecoms
Job Titles
1 3 (37.50%) Analyst
1 3 (37.50%) Support Analyst
1 3 (37.50%) IT Support Analyst
1 3 (37.50%) IT Support
2 2 (25.00%) Desktop Support
2 2 (25.00%) Desktop Support Engineer
2 2 (25.00%) 2nd Line Support Engineer
2 2 (25.00%) Desktop Engineer
2 2 (25.00%) Support Engineer
2 2 (25.00%) 2nd Line Support
3 1 (12.50%) Operations Manager
3 1 (12.50%) Services Delivery Manager
3 1 (12.50%) Service Manager
3 1 (12.50%) Delivery Manager
3 1 (12.50%) Incident Manager
3 1 (12.50%) Trainer
Miscellaneous
1 5 (62.50%) Analytical Skills
2 2 (25.00%) Blackberry
2 2 (25.00%) Video Conferencing
Operating Systems
1 5 (62.50%) Windows
1 5 (62.50%) Windows XP
2 3 (37.50%) Windows Server 2003
2 3 (37.50%) Windows 8
2 3 (37.50%) Windows Server 2012
3 2 (25.00%) Windows 7
Processes & Methodologies
1 2 (25.00%) ITIL
2 1 (12.50%) Service Management
2 1 (12.50%) Workflow
2 1 (12.50%) Problem Management
2 1 (12.50%) Continuous Improvement
2 1 (12.50%) Coaching
Programming Languages
1 3 (37.50%) PowerShell
Qualifications
1 3 (37.50%) MCSE
1 3 (37.50%) Microsoft Certification
Quality Assurance & Compliance
1 4 (50.00%) SLA
System Software
1 5 (62.50%) Active Directory
2 3 (37.50%) VMware Infrastructure
2 3 (37.50%) Hyper-V
Vendors
1 5 (62.50%) Microsoft
1 5 (62.50%) Citrix
2 3 (37.50%) VMware