The table below looks at the statistics for Service Management skills in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Service Management
Rank 33 48 50
Rank change year-on-year
+15 +2
Permanent jobs citing Service Management 1 2 3
As % of all permanent IT jobs located in Norfolk 0.51% 0.69% 0.85%
As % of the Processes & Methodologies category 0.58% 0.84% 1.10%
Number of salaries quoted 0 1 3
Average salary - £40,000 £55,000
Average salary % change year-on-year
- -27.27%
UK excluding London average salary £42,500 £45,000 £47,500
% change year-on-year
-5.55% -5.26%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
171 238 273
As % of all permanent IT jobs located in Norfolk 87.24% 82.07% 77.12%
Number of salaries quoted 114 201 228
Average salary £42,500 £40,000 £34,000
Average salary % change year-on-year
+6.25% +17.64%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £52,500 £45,000 £45,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Norfolk

Service Management
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Norfolk region.

Service Management Salary Trend in Norfolk

Service Management
Top 17 Related IT Skills in Norfolk

For the 6 months to 30 April 2016, IT jobs across the Norfolk region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 2 (100.00%) Service Delivery
1 2 (100.00%) ITIL
2 1 (50.00%) SLA
2 1 (50.00%) Microsoft
2 1 (50.00%) Microsoft Certification
2 1 (50.00%) ITIL Certification
2 1 (50.00%) ITSM
2 1 (50.00%) Management Information System
2 1 (50.00%) Finance
2 1 (50.00%) Information Management
2 1 (50.00%) Problem Management
2 1 (50.00%) SC Cleared
2 1 (50.00%) Security Cleared
2 1 (50.00%) ITIL V2
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Line Management
2 1 (50.00%) Analytical Skills

Service Management
Top Related IT Skills in Norfolk by Category

For the 6 months to 30 April 2016, IT jobs across the Norfolk region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

General
1 1 (50.00%) Finance
Job Titles
1 1 (50.00%) Delivery Manager
1 1 (50.00%) Service Desk Team Leader
1 1 (50.00%) Service Manager
1 1 (50.00%) Services Delivery Manager
1 1 (50.00%) Team Leader
Miscellaneous
1 1 (50.00%) Analytical Skills
1 1 (50.00%) Management Information System
Processes & Methodologies
1 2 (100.00%) ITIL
1 2 (100.00%) Service Delivery
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Information Management
2 1 (50.00%) ITIL V2
2 1 (50.00%) ITSM
2 1 (50.00%) Line Management
2 1 (50.00%) Problem Management
Qualifications
1 1 (50.00%) ITIL Certification
1 1 (50.00%) Microsoft Certification
1 1 (50.00%) SC Cleared
1 1 (50.00%) Security Cleared
Quality Assurance & Compliance
1 1 (50.00%) SLA
Vendors
1 1 (50.00%) Microsoft