Permanent IT Jobs Contract IT Jobs
Job Type
Source

This section looks at the demand for the 1st Line Support role in IT jobs within the North East region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 August 2008 with a comparison to the same period last year.

 First Line Support
Location
3 months to
20 Aug 2008
Same period last year
Rank8281
Rank change on same period last yearDown-1
Matching permanent IT job ads311
As % of all UK permanent IT job ads sampled0.002 %0.005 %
As % of the category below0.288 %0.795 %
Salaries quoted310
Average minimum salary£15,500£15,770
Average salary£15,750£16,470
% change on same period last year-4.37 %
Average maximum salary£16,000£17,170
UK excluding London average salary£19,900£19,280
% change on same period last year+3.21 %
North East IT Job Market, Job TitlesJob Titles
North East
Matching permanent IT job ads10411384
As % of all UK permanent IT job ads sampled0.560 %0.577 %
Salaries quoted7941151
Average minimum salary£32,769£32,457
Average salary£35,538£36,120
% change on same period last year-1.61 %
Average maximum salary£38,307£39,783
UK excluding London average salary£38,055£39,430
% change on same period last year-3.48 %
1st Line Support England1st Line Support
England

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 1st Line Support across the North East region as a proportion of the total demand within the Job Titles category.

North East 1st Line Support Demand Trend

1st Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North East region.

North East 1st Line Support Salary Trend

1st Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 1st Line Support across the North East region over the 3 months to 20 August 2008.

North East 1st Line Support Salary Histogram

1st Line Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North East region over the 3 months to 20 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Tyne and WearDown-22£16,500+3.70 %
DurhamNew entry-1£15,000-
1st Line Support England1st Line Support
England

1st Line Support
Top 20 Related IT Skills

For the 6 months to 20 August 2008, IT jobs across the North East region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

18 (72.73 %)Windows
26 (54.55 %)Windows XP
35 (45.45 %)TCP/IP
35 (45.45 %)MCP
35 (45.45 %)Service Management
35 (45.45 %)Firewall
35 (45.45 %)Degree
35 (45.45 %)Windows Vista
35 (45.45 %)Active Directory
35 (45.45 %)Microsoft Certification
35 (45.45 %)Windows Server 2003
43 (27.27 %)MS Excel
43 (27.27 %)Microsoft
52 (18.18 %)ITIL
61 (9.091 %)French Language
61 (9.091 %)Spanish Language
61 (9.091 %)Security Cleared
61 (9.091 %)MS Office
61 (9.091 %)Windows 2000
61 (9.091 %)Marketing

1st Line Support
Top Related IT Skills by Category

For the 6 months to 20 August 2008, IT jobs across the North East region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

North East IT Job Market, ApplicationsApplications
13 (27.27 %)MS Excel
21 (9.091 %)MS Office
North East IT Job Market, Communications & NetworkingCommunications & Networking
15 (45.45 %)TCP/IP
15 (45.45 %)Firewall
North East IT Job Market, GeneralGeneral
11 (9.091 %)Marketing
North East IT Job Market, MiscellaneousMiscellaneous
11 (9.091 %)French Language
11 (9.091 %)Spanish Language
North East IT Job Market, Operating SystemsOperating Systems
18 (72.73 %)Windows
26 (54.55 %)Windows XP
35 (45.45 %)Windows Server 2003
35 (45.45 %)Windows Vista
41 (9.091 %)Windows 2000
North East IT Job Market, Processes & MethodologiesProcesses & Methodologies
15 (45.45 %)Service Management
22 (18.18 %)ITIL
31 (9.091 %)Security Cleared
North East IT Job Market, QualificationsQualifications
15 (45.45 %)MCP
15 (45.45 %)Microsoft Certification
15 (45.45 %)Degree
North East IT Job Market, System SoftwareSystem Software
15 (45.45 %)Active Directory
North East IT Job Market, VendorsVendors
13 (27.27 %)Microsoft