The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Third Line Support
Rank 74 63 -
Rank change year-on-year
-11 -
Permanent jobs requiring a 3rd Line Support 2 3 0
As % of all permanent IT jobs located in the North East 0.29% 0.53% -
As % of the Job Titles category 0.31% 0.54% -
Number of salaries quoted 2 3 0
Average salary £34,250 £26,000 -
Average salary % change year-on-year
+31.73% -
UK excluding London average salary £35,000 £33,500 £33,000
% change year-on-year
+4.47% +1.51%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
641 555 639
As % of all permanent IT jobs located in the North East 92.50% 97.88% 98.31%
Number of salaries quoted 541 441 535
Average salary £35,000 £36,000 £36,328
Average salary % change year-on-year
-2.77% -0.90%
90% offered a salary of more than £24,500 £25,000 £22,500
10% offered a salary of more than £55,000 £60,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North East region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North East

3rd Line Support
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North East region.

3rd Line Support Salary Trend in the North East

3rd Line Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North East region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -15 2 £34,250 +31.73%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North East

For the 6 months to 30 January 2015, IT jobs across the North East region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 3 (75.00%) SQL Server
1 3 (75.00%) Windows
2 2 (50.00%) ITIL
2 2 (50.00%) Citrix
2 2 (50.00%) Disaster Recovery
2 2 (50.00%) VMware
2 2 (50.00%) Windows Server 2008
2 2 (50.00%) Data Protection
2 2 (50.00%) Microsoft
2 2 (50.00%) Active Directory
2 2 (50.00%) Windows Server 2012
2 2 (50.00%) Analytical Skills
3 1 (25.00%) Mentoring
3 1 (25.00%) HP
3 1 (25.00%) SC Cleared
3 1 (25.00%) Security Cleared
3 1 (25.00%) Office Communications Server
3 1 (25.00%) Oracle EBS R12
3 1 (25.00%) Veritas Volume Manager
3 1 (25.00%) vSphere
3 1 (25.00%) Lync
3 1 (25.00%) Change Control
3 1 (25.00%) Capacity Management
3 1 (25.00%) Clustering
3 1 (25.00%) NetBackup
3 1 (25.00%) Asset Management
3 1 (25.00%) Problem Management
3 1 (25.00%) Time Management
3 1 (25.00%) Firewall
3 1 (25.00%) Workflow

3rd Line Support
Top Related IT Skills in the North East by Category

For the 6 months to 30 January 2015, IT jobs across the North East region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (25.00%) Office Communications Server
1 1 (25.00%) Lync
1 1 (25.00%) Oracle Workflow
1 1 (25.00%) Blackberry Enterprise Server
1 1 (25.00%) IIS
1 1 (25.00%) SharePoint
1 1 (25.00%) MS Exchange
Business Applications
1 1 (25.00%) Oracle EBS R12
Communications & Networking
1 1 (25.00%) Firewall
1 1 (25.00%) LAN
1 1 (25.00%) VoIP
1 1 (25.00%) WAN
1 1 (25.00%) TCP/IP
Database & Business Intelligence
1 3 (75.00%) SQL Server
2 1 (25.00%) Oracle Reports
2 1 (25.00%) Oracle Discoverer
General
1 1 (25.00%) Finance
Libraries, Frameworks & Software Standards
1 1 (25.00%) COM
1 1 (25.00%) HTML
Miscellaneous
1 2 (50.00%) Analytical Skills
2 1 (25.00%) Clustering
2 1 (25.00%) Blackberry
Operating Systems
1 3 (75.00%) Windows
2 2 (50.00%) Windows Server 2008
2 2 (50.00%) Windows Server 2012
3 1 (25.00%) Windows Server 2003
3 1 (25.00%) UNIX
Processes & Methodologies
1 2 (50.00%) ITIL
1 2 (50.00%) Disaster Recovery
1 2 (50.00%) Data Protection
2 1 (25.00%) Mentoring
2 1 (25.00%) Change Control
2 1 (25.00%) Capacity Management
2 1 (25.00%) Asset Management
2 1 (25.00%) Problem Management
2 1 (25.00%) Time Management
2 1 (25.00%) Workflow
2 1 (25.00%) Service Management
2 1 (25.00%) Configuration Management
Programming Languages
1 1 (25.00%) PL/SQL
1 1 (25.00%) SQL
Qualifications
1 1 (25.00%) SC Cleared
1 1 (25.00%) Security Cleared
1 1 (25.00%) Microsoft Certification
1 1 (25.00%) MCSE
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 2 (50.00%) Active Directory
2 1 (25.00%) Veritas Volume Manager
2 1 (25.00%) vSphere
Systems Management
1 1 (25.00%) NetBackup
Vendors
1 2 (50.00%) Citrix
1 2 (50.00%) VMware
1 2 (50.00%) Microsoft
2 1 (25.00%) HP
2 1 (25.00%) NetApp
2 1 (25.00%) Veritas
2 1 (25.00%) Oracle