The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 229 255 -
Rank change year-on-year
+26 -
Permanent jobs requiring a Customer Support Engineer 2 3 0
As % of all permanent IT jobs located in the North West 0.036% 0.043% -
As % of the Job Titles category 0.037% 0.044% -
Number of salaries quoted 2 2 0
Average salary £35,000 £16,500 -
Average salary % change year-on-year
+112.12% -
UK excluding London average salary £32,500 £24,000 £32,500
% change year-on-year
+35.41% -26.15%
Customer Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5353 6787 6388
As % of all permanent IT jobs located in the North West 96.12% 96.58% 96.16%
Number of salaries quoted 4488 5731 5335
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,001 £24,000 £24,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Support Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the North West

Customer Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the North West region.

Customer Support Engineer Salary Trend in the North West

Customer Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the North West region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cumbria - 1 £30,000 -
Merseyside - 1 £40,000 -
Customer Support Engineer
England

Customer Support Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 12 February 2016, IT jobs across the North West region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 7 (77.78%) Windows
1 7 (77.78%) Active Directory
2 6 (66.67%) Microsoft Certification
2 6 (66.67%) MS Excel
2 6 (66.67%) Degree
2 6 (66.67%) QA
2 6 (66.67%) Windows Server
3 5 (55.56%) VirtualBox
3 5 (55.56%) Azure SQL Database
3 5 (55.56%) Data Quality
3 5 (55.56%) SQL Server Integration Services
3 5 (55.56%) TWiki
3 5 (55.56%) Analytical Skills
3 5 (55.56%) Remote Desktop
3 5 (55.56%) Time Management
3 5 (55.56%) Data Migration
3 5 (55.56%) SQL Server 2008
3 5 (55.56%) PowerShell
3 5 (55.56%) Microsoft Azure
3 5 (55.56%) Computer Science
3 5 (55.56%) MCP
3 5 (55.56%) Firewall
3 5 (55.56%) Software Engineering
3 5 (55.56%) C#
3 5 (55.56%) SQL
3 5 (55.56%) T-SQL
3 5 (55.56%) Oracle
3 5 (55.56%) SQL Server
3 5 (55.56%) MCSE
3 5 (55.56%) VPN

Customer Support Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 12 February 2016, IT jobs across the North West region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (55.56%) TWiki
2 1 (11.11%) Exchange Server 2007
2 1 (11.11%) Exchange Server 2010
2 1 (11.11%) MS Exchange
Applications
1 6 (66.67%) MS Excel
2 4 (44.44%) MS PowerPoint
3 1 (11.11%) MS Office
Cloud Services
1 5 (55.56%) Microsoft Azure
Communications & Networking
1 5 (55.56%) Firewall
1 5 (55.56%) Remote Desktop
1 5 (55.56%) VPN
2 1 (11.11%) DNS
2 1 (11.11%) Internet
2 1 (11.11%) MD110
2 1 (11.11%) PBX
2 1 (11.11%) SMTP
2 1 (11.11%) TCP/IP
2 1 (11.11%) Unified Communications
Database & Business Intelligence
1 5 (55.56%) Azure SQL Database
1 5 (55.56%) SQL Server
1 5 (55.56%) SQL Server 2008
1 5 (55.56%) SQL Server Integration Services
Development Applications
1 3 (33.33%) SQL Server Management Studio (SSMS)
General
1 1 (11.11%) Telecoms
Miscellaneous
1 5 (55.56%) Analytical Skills
1 5 (55.56%) Computer Science
1 5 (55.56%) Replication
Operating Systems
1 7 (77.78%) Windows
2 6 (66.67%) Windows Server
3 5 (55.56%) Windows Server 2003
4 2 (22.22%) Windows Server 2008
5 1 (11.11%) Windows 7
5 1 (11.11%) Windows 8
5 1 (11.11%) Windows Server 2012
Processes & Methodologies
1 5 (55.56%) Data Migration
1 5 (55.56%) Migration
1 5 (55.56%) Project Management
1 5 (55.56%) Software Engineering
1 5 (55.56%) Time Management
2 3 (33.33%) Infrastructure Management
3 1 (11.11%) ITIL
3 1 (11.11%) Kalman Filter
3 1 (11.11%) Service Delivery
Programming Languages
1 5 (55.56%) C#
1 5 (55.56%) PowerShell
1 5 (55.56%) Shell Script
1 5 (55.56%) SQL
1 5 (55.56%) T-SQL
Qualifications
1 6 (66.67%) Degree
1 6 (66.67%) Microsoft Certification
2 5 (55.56%) CCDP
2 5 (55.56%) CCNA
2 5 (55.56%) Cisco Certification
2 5 (55.56%) MCP
2 5 (55.56%) MCSE
Quality Assurance & Compliance
1 6 (66.67%) QA
2 5 (55.56%) Data Quality
2 5 (55.56%) SLA
System Software
1 7 (77.78%) Active Directory
2 5 (55.56%) VirtualBox
3 1 (11.11%) VMware Infrastructure
Systems Management
1 1 (11.11%) SCCM
1 1 (11.11%) SCOM
Vendors
1 5 (55.56%) Microsoft
1 5 (55.56%) Oracle
2 1 (11.11%) Aastra
2 1 (11.11%) Apple
2 1 (11.11%) Mitel
2 1 (11.11%) VMware