The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 29 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jun 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 232 238 235
Rank change year-on-year
+6 -3
Permanent jobs requiring a Help Desk Analyst 17 14 15
As % of all permanent IT jobs located in the North West 0.26% 0.20% 0.20%
As % of the Job Titles category 0.28% 0.21% 0.21%
Number of salaries quoted 13 13 14
Average salary £18,750 £22,500 £18,250
Average salary % change year-on-year
-16.66% +23.28%
90% offered a salary of more than £16,500 £18,000 £15,500
10% offered a salary of more than £22,000 £26,400 £25,000
UK excluding London average salary £20,875 £20,984 £20,000
% change year-on-year
-0.51% +4.91%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6126 6688 7060
As % of all permanent IT jobs located in the North West 95.32% 94.82% 95.41%
Number of salaries quoted 4990 5419 6038
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £25,000 £23,000 £23,500
10% offered a salary of more than £55,000 £51,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,097
% change year-on-year
- +4.99%

Help Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the North West

Help Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the North West region.

Help Desk Analyst Salary Trend in the North West

Help Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the North West region over the 3 months to 29 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +3 7 £18,250 -1.35% 2
Manchester -3 5 £17,750 -21.11% 1
Lancashire - 4 £22,000 -
Merseyside - 1 - - 1
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 29 June 2015, IT jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 22 (78.57%) Windows
2 14 (50.00%) Microsoft
2 14 (50.00%) Active Directory
3 12 (42.86%) ITIL
4 10 (35.71%) MS Office
4 10 (35.71%) Citrix
5 9 (32.14%) MS Excel
5 9 (32.14%) VMware
5 9 (32.14%) Windows 7
6 8 (28.57%) MS Exchange
7 6 (21.43%) Windows Server 2008
8 5 (17.86%) VMware Infrastructure
8 5 (17.86%) Windows 8
8 5 (17.86%) Windows Server 2012
8 5 (17.86%) SQL
9 4 (14.29%) IIS
9 4 (14.29%) Firewall
9 4 (14.29%) Legal
9 4 (14.29%) Hyper-V
10 3 (10.71%) CCENT
10 3 (10.71%) Exchange Server 2010
10 3 (10.71%) Project Management
10 3 (10.71%) Windows Server 2003
10 3 (10.71%) Internet
10 3 (10.71%) BT
10 3 (10.71%) Telecoms
10 3 (10.71%) Law
10 3 (10.71%) Retail
10 3 (10.71%) MCITP
10 3 (10.71%) LAN

Help Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 29 June 2015, IT jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (28.57%) MS Exchange
2 4 (14.29%) IIS
3 3 (10.71%) Exchange Server 2010
4 2 (7.14%) WorkSite
4 2 (7.14%) Exchange Server 2007
4 2 (7.14%) Lync
Applications
1 10 (35.71%) MS Office
2 9 (32.14%) MS Excel
3 1 (3.57%) MS PowerPoint
Communications & Networking
1 4 (14.29%) Firewall
2 3 (10.71%) WAN
2 3 (10.71%) LAN
2 3 (10.71%) Internet
3 2 (7.14%) VoIP
4 1 (3.57%) PBX
4 1 (3.57%) DHCP
4 1 (3.57%) SNMP
4 1 (3.57%) TCP/IP
4 1 (3.57%) VPN
4 1 (3.57%) DNS
Database & Business Intelligence
1 1 (3.57%) MySQL
1 1 (3.57%) MS Access
General
1 4 (14.29%) Legal
2 3 (10.71%) Retail
2 3 (10.71%) Telecoms
2 3 (10.71%) Law
3 1 (3.57%) Finance
Miscellaneous
1 2 (7.14%) Blackberry
1 2 (7.14%) Management Information System
1 2 (7.14%) iPhone
1 2 (7.14%) iPad
2 1 (3.57%) Analytical Skills
2 1 (3.57%) Statistics
2 1 (3.57%) Computer Science
Operating Systems
1 22 (78.57%) Windows
2 9 (32.14%) Windows 7
3 6 (21.43%) Windows Server 2008
4 5 (17.86%) Windows 8
4 5 (17.86%) Windows Server 2012
5 3 (10.71%) Windows Server 2003
6 2 (7.14%) Windows XP
7 1 (3.57%) Windows Vista
7 1 (3.57%) Linux
Processes & Methodologies
1 12 (42.86%) ITIL
2 3 (10.71%) PRINCE2
2 3 (10.71%) E-Commerce
2 3 (10.71%) Project Management
3 2 (7.14%) Service Delivery
3 2 (7.14%) Software Testing
3 2 (7.14%) Incident Management
3 2 (7.14%) Security Testing
3 2 (7.14%) Information Assurance
4 1 (3.57%) Network Management
4 1 (3.57%) Security Patching
4 1 (3.57%) Service Management
Programming Languages
1 5 (17.86%) SQL
Qualifications
1 3 (10.71%) MCSA
1 3 (10.71%) CCNA
1 3 (10.71%) Cisco Certification
1 3 (10.71%) Microsoft Certification
1 3 (10.71%) MCITP
1 3 (10.71%) CCENT
2 2 (7.14%) MCP
2 2 (7.14%) ITIL Certification
3 1 (3.57%) MCTS
3 1 (3.57%) MCSE
3 1 (3.57%) Degree
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 14 (50.00%) Active Directory
2 5 (17.86%) VMware Infrastructure
3 4 (14.29%) Hyper-V
4 2 (7.14%) XenApp
4 2 (7.14%) Terminal Services
5 1 (3.57%) vSphere
Vendors
1 14 (50.00%) Microsoft
2 10 (35.71%) Citrix
3 9 (32.14%) VMware
4 3 (10.71%) Cisco
4 3 (10.71%) BT
5 2 (7.14%) Google
5 2 (7.14%) Interwoven
6 1 (3.57%) Avaya
6 1 (3.57%) HP
6 1 (3.57%) Nortel
6 1 (3.57%) ServiceNow
Warrington, Cheshire
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