The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 223 236 237
Rank change year-on-year
+13 +1
Permanent jobs requiring a Help Desk Analyst 19 14 17
As % of all permanent IT jobs located in the North West 0.27% 0.19% 0.23%
As % of the Job Titles category 0.28% 0.20% 0.24%
Number of salaries quoted 17 12 17
Average salary £18,500 £17,000 £18,000
Average salary % change year-on-year
+8.82% -5.55%
90% offered a salary of more than £18,000 £15,500 £15,250
10% offered a salary of more than £26,200 £24,600 £22,300
UK excluding London average salary £20,500 £19,000 £21,000
% change year-on-year
+7.89% -9.52%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6673 6931 7192
As % of all permanent IT jobs located in the North West 94.75% 94.74% 96.20%
Number of salaries quoted 5396 5932 6340
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the North West

Help Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the North West region.

Help Desk Analyst Salary Trend in the North West

Help Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the North West region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +1 10 £18,500 +8.82% 1
Manchester +2 9 £22,500 +28.57%
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 23 July 2014, IT jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 23 (57.50%) Active Directory
2 14 (35.00%) Citrix
2 14 (35.00%) Windows
3 12 (30.00%) ITIL
3 12 (30.00%) VMware
4 11 (27.50%) VMware Infrastructure
5 10 (25.00%) Microsoft
6 7 (17.50%) Microsoft Certification
6 7 (17.50%) MCP
6 7 (17.50%) MS Excel
7 6 (15.00%) MS Office
7 6 (15.00%) Benchmarking
8 5 (12.50%) MS Exchange
8 5 (12.50%) SQL
9 4 (10.00%) SLA
9 4 (10.00%) MCDST
10 3 (7.50%) Windows Server 2008
10 3 (7.50%) Incident Management
10 3 (7.50%) Change Management
10 3 (7.50%) Firewall
10 3 (7.50%) IIS
10 3 (7.50%) Hyper-V
10 3 (7.50%) Exchange Server 2010
11 2 (5.00%) Windows Server 2012
11 2 (5.00%) Exchange Server 2013
11 2 (5.00%) Performance Monitoring
11 2 (5.00%) .NET
11 2 (5.00%) Oracle
11 2 (5.00%) Crystal Reports
11 2 (5.00%) CRM

Help Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 23 July 2014, IT jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.50%) MS Exchange
2 3 (7.50%) Exchange Server 2010
2 3 (7.50%) IIS
3 2 (5.00%) Exchange Server 2013
3 2 (5.00%) Oracle Workflow
Applications
1 7 (17.50%) MS Excel
2 6 (15.00%) MS Office
3 1 (2.50%) MS Visio
3 1 (2.50%) AutoCAD
3 1 (2.50%) MS PowerPoint
3 1 (2.50%) Revit
3 1 (2.50%) SketchUp
Business Applications
1 2 (5.00%) Oracle Applications
1 2 (5.00%) Dynamics CRM
Communications & Networking
1 3 (7.50%) Firewall
2 1 (2.50%) VPN
2 1 (2.50%) SAN
Database & Business Intelligence
1 2 (5.00%) Crystal Reports
General
1 2 (5.00%) Publishing
2 1 (2.50%) Finance
Libraries, Frameworks & Software Standards
1 2 (5.00%) .NET
2 1 (2.50%) .NET Framework
Miscellaneous
1 2 (5.00%) Video Conferencing
2 1 (2.50%) Data Protection Act
2 1 (2.50%) Computer Science
Operating Systems
1 14 (35.00%) Windows
2 3 (7.50%) Windows Server 2008
3 2 (5.00%) Windows Server 2012
4 1 (2.50%) Windows 7
4 1 (2.50%) Windows Server 2003
Processes & Methodologies
1 12 (30.00%) ITIL
2 6 (15.00%) Benchmarking
3 3 (7.50%) Change Management
3 3 (7.50%) Incident Management
4 2 (5.00%) Performance Monitoring
4 2 (5.00%) Workflow
4 2 (5.00%) Workflow Management
4 2 (5.00%) Logistics
4 2 (5.00%) CRM
5 1 (2.50%) Service Management
5 1 (2.50%) Data Protection
5 1 (2.50%) Root Cause Analysis
5 1 (2.50%) Software Deployment
5 1 (2.50%) Service Desk Management
Programming Languages
1 5 (12.50%) SQL
2 1 (2.50%) VB
2 1 (2.50%) C#
Qualifications
1 7 (17.50%) MCP
1 7 (17.50%) Microsoft Certification
2 4 (10.00%) MCDST
3 2 (5.00%) Degree
4 1 (2.50%) MCTS
4 1 (2.50%) MCITP
4 1 (2.50%) MCSE
4 1 (2.50%) CCNA
4 1 (2.50%) Cisco Certification
Quality Assurance & Compliance
1 4 (10.00%) SLA
System Software
1 23 (57.50%) Active Directory
2 11 (27.50%) VMware Infrastructure
3 3 (7.50%) Hyper-V
Systems Management
1 1 (2.50%) SCCM
1 1 (2.50%) SCSM
Vendors
1 14 (35.00%) Citrix
2 12 (30.00%) VMware
3 10 (25.00%) Microsoft
4 2 (5.00%) Salesforce.com
4 2 (5.00%) Oracle
5 1 (2.50%) Adobe
Warrington, Cheshire
Mortimer Spinks
Salary: £16000 - £17000 per annum
Posted: 2 days ago