The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 230 239 226
Rank change year-on-year
+9 -13
Permanent jobs requiring a Help Desk Analyst 24 8 18
As % of all permanent IT jobs located in the North West 0.32% 0.12% 0.25%
As % of the Job Titles category 0.34% 0.13% 0.26%
Number of salaries quoted 17 7 18
Average salary £22,000 £19,000 £17,500
Average salary % change year-on-year
+15.78% +8.57%
90% offered a salary of more than £19,200 £16,800 £14,500
10% offered a salary of more than £26,000 £22,348 £24,200
UK excluding London average salary £21,500 £18,500 £19,500
% change year-on-year
+16.21% -5.12%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7064 6376 7025
As % of all permanent IT jobs located in the North West 94.29% 94.40% 96.71%
Number of salaries quoted 5965 5459 6034
Average salary £38,230 £36,500 £35,000
Average salary % change year-on-year
+4.73% +4.28%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £54,950
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the North West

Help Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the North West region.

Help Desk Analyst Salary Trend in the North West

Help Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the North West region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -6 12 £22,250 +17.10% 2
Manchester -10 11 £22,000 +9.05% 1
Lancashire - 1 £22,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 21 October 2014, IT jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 23 (54.76%) Windows
2 20 (47.62%) Active Directory
3 16 (38.10%) Microsoft
4 14 (33.33%) Citrix
5 13 (30.95%) VMware
6 11 (26.19%) ITIL
6 11 (26.19%) MS Excel
7 10 (23.81%) MS Office
8 9 (21.43%) MS Exchange
8 9 (21.43%) VMware Infrastructure
9 8 (19.05%) SLA
10 7 (16.67%) SQL
10 7 (16.67%) Hyper-V
10 7 (16.67%) Exchange Server 2010
11 6 (14.29%) Windows 7
11 6 (14.29%) Windows Server 2008
11 6 (14.29%) Windows Server 2012
11 6 (14.29%) Benchmarking
11 6 (14.29%) Incident Management
12 5 (11.90%) Exchange Server 2007
12 5 (11.90%) MCP
12 5 (11.90%) LAN
12 5 (11.90%) WAN
12 5 (11.90%) Microsoft Certification
12 5 (11.90%) Windows Server 2003
13 4 (9.52%) Windows 8
13 4 (9.52%) IIS
13 4 (9.52%) Service Management
14 3 (7.14%) Dynamics CRM
14 3 (7.14%) MCITP

Help Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 21 October 2014, IT jobs across the North West region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (21.43%) MS Exchange
2 7 (16.67%) Exchange Server 2010
3 5 (11.90%) Exchange Server 2007
4 4 (9.52%) IIS
5 3 (7.14%) Exchange Server 2013
6 2 (4.76%) Exchange Server 2003
Applications
1 11 (26.19%) MS Excel
2 10 (23.81%) MS Office
3 2 (4.76%) MS PowerPoint
4 1 (2.38%) MS Visio
Business Applications
1 3 (7.14%) Dynamics CRM
Communications & Networking
1 5 (11.90%) LAN
1 5 (11.90%) WAN
2 3 (7.14%) VoIP
3 2 (4.76%) SAN
3 2 (4.76%) Wi-Fi
4 1 (2.38%) Firewall
Database & Business Intelligence
1 3 (7.14%) Crystal Reports
2 2 (4.76%) SQL Server 2008
2 2 (4.76%) SQL Server 2012
2 2 (4.76%) SQL Server
General
1 3 (7.14%) Publishing
2 2 (4.76%) Advertising
3 1 (2.38%) Legal
3 1 (2.38%) French Language
3 1 (2.38%) German Language
3 1 (2.38%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (7.14%) .NET
Miscellaneous
1 2 (4.76%) Video Conferencing
1 2 (4.76%) Analytical Skills
2 1 (2.38%) GIS
2 1 (2.38%) Data Protection Act
Operating Systems
1 23 (54.76%) Windows
2 6 (14.29%) Windows 7
2 6 (14.29%) Windows Server 2008
2 6 (14.29%) Windows Server 2012
3 5 (11.90%) Windows Server 2003
4 4 (9.52%) Windows 8
5 2 (4.76%) Windows XP
Processes & Methodologies
1 11 (26.19%) ITIL
2 6 (14.29%) Benchmarking
2 6 (14.29%) Incident Management
3 4 (9.52%) Service Management
4 3 (7.14%) CRM
4 3 (7.14%) Information Assurance
5 2 (4.76%) Data Entry
5 2 (4.76%) Data Protection
5 2 (4.76%) Change Management
6 1 (2.38%) Logistics
6 1 (2.38%) Service Desk Management
6 1 (2.38%) Line Management
6 1 (2.38%) Root Cause Analysis
Programming Languages
1 7 (16.67%) SQL
Qualifications
1 5 (11.90%) MCP
1 5 (11.90%) Microsoft Certification
2 3 (7.14%) MCITP
2 3 (7.14%) MCSA
2 3 (7.14%) ITIL Certification
3 1 (2.38%) MCDST
3 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 8 (19.05%) SLA
System Software
1 20 (47.62%) Active Directory
2 9 (21.43%) VMware Infrastructure
3 7 (16.67%) Hyper-V
4 3 (7.14%) MetaFrame
5 2 (4.76%) vSphere
Systems Management
1 1 (2.38%) Backup Exec
1 1 (2.38%) SCCM
1 1 (2.38%) SCDPM
1 1 (2.38%) SCSM
Vendors
1 16 (38.10%) Microsoft
2 14 (33.33%) Citrix
3 13 (30.95%) VMware
4 3 (7.14%) Salesforce.com
5 2 (4.76%) NetApp
6 1 (2.38%) Cisco
6 1 (2.38%) Dell
6 1 (2.38%) Symantec
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