The table below looks at the statistics for the Support Technician role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Technician in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Support Technician
Rank 230 223 230
Rank change year-on-year
-7 +7
Permanent jobs requiring a Support Technician 29 13 24
As % of all permanent IT jobs located in the North West 0.39% 0.19% 0.33%
As % of the Job Titles category 0.41% 0.20% 0.34%
Number of salaries quoted 24 12 24
Average salary £22,750 £19,250 £20,000
Average salary % change year-on-year
+18.18% -3.75%
90% offered a salary of more than £18,750 £17,000 £17,800
10% offered a salary of more than £27,350 £24,850 £27,500
UK excluding London average salary £23,000 £23,000 £22,875
% change year-on-year
- +0.54%
Support Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7036 6493 7060
As % of all permanent IT jobs located in the North West 94.65% 94.24% 96.43%
Number of salaries quoted 5725 5590 6111
Average salary £37,500 £35,000 £35,500
Average salary % change year-on-year
+7.14% -1.40%
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £55,000 £54,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Support Technician
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Support Technician in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the North West

Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician across the North West region.

Support Technician Salary Trend in the North West

Support Technician
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Technician across the North West region over the 3 months to 2 September 2014.

Support Technician Salary Histogram in the North West

Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Technician within the North West region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -4 12 £21,500 +13.15% 2
Manchester -4 10 £27,250 +36.25% 4
Merseyside +17 6 £22,500 -4.25%
Cumbria - 1 £24,000 -
Support Technician
England

Support Technician
Top 30 Related IT Skills in the North West

For the 6 months to 2 September 2014, IT jobs across the North West region that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Technician in their job title.

1 33 (76.74%) Windows
2 27 (62.79%) Microsoft
3 17 (39.53%) VMware
4 14 (32.56%) Windows Server 2008
5 13 (30.23%) Degree
6 12 (27.91%) Active Directory
6 12 (27.91%) SQL Server
6 12 (27.91%) MS Office
7 11 (25.58%) SQL
7 11 (25.58%) MS Excel
8 10 (23.26%) Windows Server 2003
8 10 (23.26%) VMware Infrastructure
8 10 (23.26%) Windows 7
9 9 (20.93%) TCP/IP
10 8 (18.60%) Avaya
11 7 (16.28%) Windows XP
11 7 (16.28%) MS Exchange
11 7 (16.28%) SharePoint
11 7 (16.28%) .NET
11 7 (16.28%) Hyper-V
11 7 (16.28%) .NET Framework
12 6 (13.95%) Disaster Recovery
12 6 (13.95%) Telecoms
12 6 (13.95%) ADSL
12 6 (13.95%) VPN
12 6 (13.95%) Citrix
13 5 (11.63%) HP
13 5 (11.63%) WAN
13 5 (11.63%) DNS
13 5 (11.63%) Finance

Support Technician
Top Related IT Skills in the North West by Category

For the 6 months to 2 September 2014, IT jobs across the North West region that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (16.28%) SharePoint
1 7 (16.28%) MS Exchange
2 4 (9.30%) SharePoint 2010
2 4 (9.30%) Lync
2 4 (9.30%) Exchange Server 2010
3 1 (2.33%) Exchange Server 2013
3 1 (2.33%) Exchange Server 2003
3 1 (2.33%) Exchange Server 2007
3 1 (2.33%) IIS
Applications
1 12 (27.91%) MS Office
2 11 (25.58%) MS Excel
Business Applications
1 3 (6.98%) Sage 1000
2 1 (2.33%) Sage 200
Cloud Services
1 3 (6.98%) Office 365
Communications & Networking
1 9 (20.93%) TCP/IP
2 6 (13.95%) VPN
2 6 (13.95%) ADSL
3 5 (11.63%) DNS
3 5 (11.63%) WAN
4 4 (9.30%) DHCP
4 4 (9.30%) Firewall
4 4 (9.30%) Broadband
5 3 (6.98%) LAN
5 3 (6.98%) VoIP
5 3 (6.98%) Ethernet
6 2 (4.65%) SAN
7 1 (2.33%) IPsec
7 1 (2.33%) IP Telephony
7 1 (2.33%) VLAN
7 1 (2.33%) NAS
7 1 (2.33%) SSL
Database & Business Intelligence
1 12 (27.91%) SQL Server
2 4 (9.30%) Crystal Reports
2 4 (9.30%) SQL Server 2008
2 4 (9.30%) SQL Server 2012
2 4 (9.30%) Relational Database
3 3 (6.98%) Oracle Database
3 3 (6.98%) SQL Server Integration Services
3 3 (6.98%) Oracle Database 11g
3 3 (6.98%) SQL Server Reporting Services
4 1 (2.33%) SQL Server 2005
Development Applications
1 3 (6.98%) JIRA
General
1 6 (13.95%) Telecoms
2 5 (11.63%) Finance
3 4 (9.30%) Manufacturing
3 4 (9.30%) Advertising
4 1 (2.33%) Military
4 1 (2.33%) Retail
4 1 (2.33%) Legal
Libraries, Frameworks & Software Standards
1 7 (16.28%) .NET
1 7 (16.28%) .NET Framework
2 4 (9.30%) XML
2 4 (9.30%) XSL
3 3 (6.98%) ASP.NET
3 3 (6.98%) Web Services
3 3 (6.98%) WCF
3 3 (6.98%) WF
3 3 (6.98%) ADO.NET Entity Framework
Miscellaneous
1 3 (6.98%) iPhone
2 2 (4.65%) Fat Client
2 2 (4.65%) Thin Client
2 2 (4.65%) Blackberry
3 1 (2.33%) AS400
3 1 (2.33%) Photography
3 1 (2.33%) Mathematics
3 1 (2.33%) iSeries
3 1 (2.33%) EqualLogic
Operating Systems
1 33 (76.74%) Windows
2 14 (32.56%) Windows Server 2008
3 10 (23.26%) Windows Server 2003
3 10 (23.26%) Windows 7
4 7 (16.28%) Windows XP
5 5 (11.63%) Windows Server 2012
6 4 (9.30%) Linux
7 3 (6.98%) Android
8 2 (4.65%) Windows 8
9 1 (2.33%) Windows 2000 Server
9 1 (2.33%) UNIX
Processes & Methodologies
1 6 (13.95%) Disaster Recovery
2 4 (9.30%) ITIL
2 4 (9.30%) CRM
2 4 (9.30%) ERP
2 4 (9.30%) Business Intelligence
3 3 (6.98%) Configuration Management
3 3 (6.98%) Incident Management
3 3 (6.98%) Problem Management
3 3 (6.98%) Capacity Management
4 1 (2.33%) Line Management
Programming Languages
1 11 (25.58%) SQL
2 4 (9.30%) T-SQL
2 4 (9.30%) VBScript
2 4 (9.30%) VB
2 4 (9.30%) VB.NET
2 4 (9.30%) VBA
3 3 (6.98%) C#
4 1 (2.33%) C
Qualifications
1 13 (30.23%) Degree
2 4 (9.30%) MCP
3 2 (4.65%) CCNA
3 2 (4.65%) Cisco Certification
4 1 (2.33%) Microsoft Certification
4 1 (2.33%) CCA
4 1 (2.33%) Citrix Certification
4 1 (2.33%) MCSE
4 1 (2.33%) CCIE
4 1 (2.33%) CCNP
4 1 (2.33%) SC Cleared
4 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 4 (9.30%) SLA
System Software
1 12 (27.91%) Active Directory
2 10 (23.26%) VMware Infrastructure
3 7 (16.28%) Hyper-V
4 3 (6.98%) XenApp
5 2 (4.65%) XenDesktop
5 2 (4.65%) vSphere
5 2 (4.65%) VMware ESXi
6 1 (2.33%) Microsoft Virtual Server
Systems Management
1 3 (6.98%) OpenView
1 3 (6.98%) SCCM
1 3 (6.98%) SCOM
1 3 (6.98%) SCVMM
2 1 (2.33%) Backup Exec
2 1 (2.33%) WSUS
Vendors
1 27 (62.79%) Microsoft
2 17 (39.53%) VMware
3 8 (18.60%) Avaya
4 6 (13.95%) Citrix
5 5 (11.63%) HP
6 4 (9.30%) Sage
6 4 (9.30%) IBM
6 4 (9.30%) SYSPRO
7 3 (6.98%) Remedy
7 3 (6.98%) Salesforce.com
7 3 (6.98%) Oracle
7 3 (6.98%) SAP
8 2 (4.65%) Dell
8 2 (4.65%) Symantec
8 2 (4.65%) WatchGuard
8 2 (4.65%) Draytek
9 1 (2.33%) SolarWinds
9 1 (2.33%) SonicWALL
9 1 (2.33%) Fortinet
9 1 (2.33%) LANDesk
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