ITSM Jobs in the North West

IT Service Management (ITSM)
England > North West

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 130 186 211
Rank change year-on-year +56 +25 +10
Permanent jobs citing ITSM 171 121 121
As % of all permanent jobs advertised in the North West 1.79% 1.49% 1.28%
As % of the Processes & Methodologies category 2.14% 1.56% 1.34%
Number of salaries quoted 131 82 93
10th Percentile £22,750 £25,004 £21,216
25th Percentile £26,250 £32,750 £26,250
Median annual salary (50th Percentile) £41,774 £47,500 £34,830
Median % change year-on-year -12.05% +36.38% -22.60%
75th Percentile £64,908 £77,500 £55,313
90th Percentile £68,857 £81,250 £62,500
England median annual salary £50,000 £51,000 £48,250
% change year-on-year -1.96% +5.70% -2.53%

All Process and Methodology Skills
North West

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 7,976 7,771 9,023
As % of all permanent jobs advertised in the North West 83.34% 95.80% 95.23%
Number of salaries quoted 6,093 3,995 5,418
10th Percentile £27,750 £30,500 £30,274
25th Percentile £37,500 £41,250 £39,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +8.25%
75th Percentile £65,603 £70,000 £67,500
90th Percentile £80,000 £82,500 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

3-month moving average salary quoted in jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

Salary distribution for jobs citing ITSM in the North West over the 6 months to 19 April 2024.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +53 76 £62,500 -10.71% 23
Lancashire +8 40 £38,500 +28.61% 4
Cheshire +21 35 £23,500 -62.40% 9
Merseyside +7 17 £27,000 -32.50% 2
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.92%) Microsoft Exchange
2 4 (2.34%) SAS
3 2 (1.17%) SharePoint
4 1 (0.58%) Apache
4 1 (0.58%) IIS
4 1 (0.58%) WebSphere
Applications
1 11 (6.43%) Microsoft Office
Business Applications
1 9 (5.26%) Dynamics CRM
2 6 (3.51%) Remedy ITSM
3 3 (1.75%) Oracle ERP
Cloud Services
1 59 (34.50%) Microsoft 365
2 22 (12.87%) Azure
3 11 (6.43%) Power Platform
4 7 (4.09%) Entra ID
4 7 (4.09%) PowerApps
5 6 (3.51%) SaaS
6 4 (2.34%) Amazon CloudWatch
6 4 (2.34%) Amazon GuardDuty
6 4 (2.34%) AWS
6 4 (2.34%) AWS CloudTrail
6 4 (2.34%) IaaS
6 4 (2.34%) PaaS
7 3 (1.75%) Dynamics 365
7 3 (1.75%) OCI
8 1 (0.58%) Azure Sentinel
8 1 (0.58%) Mimecast
8 1 (0.58%) Tessian
8 1 (0.58%) WhatsApp
Communications & Networking
1 14 (8.19%) Internet
2 11 (6.43%) Broadband
3 10 (5.85%) LAN
4 9 (5.26%) DNS
4 9 (5.26%) Firewall
4 9 (5.26%) Remote Desktop
4 9 (5.26%) VoIP
4 9 (5.26%) WAN
5 7 (4.09%) Network Security
6 5 (2.92%) DHCP
6 5 (2.92%) TCP/IP
6 5 (2.92%) VPN
7 4 (2.34%) Wi-Fi
8 3 (1.75%) IP Telephony
8 3 (1.75%) NAS
8 3 (1.75%) SAN
9 1 (0.58%) Intrusion Detection
9 1 (0.58%) SD-WAN
9 1 (0.58%) Wireless
9 1 (0.58%) WLAN
Database & Business Intelligence
1 3 (1.75%) MySQL
1 3 (1.75%) SQL Server
Development Applications
1 6 (3.51%) JIRA
General
1 56 (32.75%) Social Skills
2 33 (19.30%) Finance
3 27 (15.79%) Retail
4 26 (15.20%) Public Sector
5 15 (8.77%) Analytical Skills
6 14 (8.19%) Telecoms
7 12 (7.02%) Legal
8 9 (5.26%) Influencing Skills
9 7 (4.09%) Presentation Skills
10 5 (2.92%) Banking
11 3 (1.75%) Law
11 3 (1.75%) Manufacturing
12 2 (1.17%) Billing
12 2 (1.17%) Games
12 2 (1.17%) Inclusion and Diversity
12 2 (1.17%) Organisational Skills
13 1 (0.58%) Pharmaceutical
Job Titles
1 52 (30.41%) Analyst
2 38 (22.22%) Service Analyst
3 37 (21.64%) Service Desk Analyst
4 22 (12.87%) IT Manager
5 21 (12.28%) IT Analyst
5 21 (12.28%) Service Manager
6 18 (10.53%) Senior
7 17 (9.94%) Architect
8 16 (9.36%) Head of Design
9 12 (7.02%) IT Support
10 11 (6.43%) Service Architect
10 11 (6.43%) ServiceNow Architect
11 10 (5.85%) IT Services Manager
11 10 (5.85%) Support Analyst
12 9 (5.26%) Senior IT Manager
12 9 (5.26%) Senior Manager
12 9 (5.26%) Senior Service Manager
13 7 (4.09%) Delivery Manager
13 7 (4.09%) IT Development Manager
13 7 (4.09%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 16 (9.36%) OLE
2 4 (2.34%) AngularJS
2 4 (2.34%) CSS
2 4 (2.34%) HTML
2 4 (2.34%) Twitter Bootstrap
2 4 (2.34%) Web Services
3 3 (1.75%) REST
3 3 (1.75%) SOAP
Miscellaneous
1 36 (21.05%) Smartphone
2 15 (8.77%) Driving Licence
3 13 (7.60%) Management Information System
4 10 (5.85%) iPad
5 7 (4.09%) Product Ownership
6 6 (3.51%) CMDB
7 5 (2.92%) Onboarding
8 4 (2.34%) Legacy Systems
9 2 (1.17%) Fat Client
9 2 (1.17%) iPhone
9 2 (1.17%) Life Science
9 2 (1.17%) Renewable Energy
9 2 (1.17%) Self-Motivation
9 2 (1.17%) Thin Client
9 2 (1.17%) Video Conferencing
10 1 (0.58%) Enterprise Software
10 1 (0.58%) PMI
10 1 (0.58%) Private Cloud
10 1 (0.58%) Team-Oriented Environment
10 1 (0.58%) Virtual Team
Operating Systems
1 37 (21.64%) Windows
2 11 (6.43%) Windows Server
3 9 (5.26%) Windows Phone
4 8 (4.68%) Android
5 5 (2.92%) Linux
6 4 (2.34%) Windows 10
7 3 (1.75%) Windows Server 2012
7 3 (1.75%) Windows Server 2016
8 2 (1.17%) Apple iOS
Processes & Methodologies
1 92 (53.80%) Service Management
2 83 (48.54%) ITIL
3 51 (29.82%) Customer Service
4 49 (28.65%) Service Delivery
5 30 (17.54%) Problem-Solving
6 28 (16.37%) Time Management
7 27 (15.79%) Change Management
8 26 (15.20%) Continuous Improvement
9 25 (14.62%) Service Design
10 23 (13.45%) Coaching
10 23 (13.45%) Stakeholder Management
11 21 (12.28%) Mentoring
12 18 (10.53%) Cybersecurity
12 18 (10.53%) Problem Management
13 16 (9.36%) Actionable Insight
13 16 (9.36%) Agile
14 15 (8.77%) Project Management
15 14 (8.19%) Incident Management
16 12 (7.02%) Process Improvement
17 11 (6.43%) Stakeholder Engagement
Programming Languages
1 16 (9.36%) R
2 7 (4.09%) PowerShell
3 4 (2.34%) Bash
3 4 (2.34%) Python
4 3 (1.75%) SQL
5 1 (0.58%) VB
Qualifications
1 27 (15.79%) Degree
2 18 (10.53%) Security Cleared
3 15 (8.77%) A+ Certification
4 14 (8.19%) SC Cleared
5 13 (7.60%) Microsoft Certification
6 6 (3.51%) ITIL Certification
7 5 (2.92%) Computer Science Degree
8 4 (2.34%) AWS Certification
8 4 (2.34%) ITIL Foundation Certificate
8 4 (2.34%) Network+ Certification
9 3 (1.75%) VMware Certified Professional (VCP)
10 2 (1.17%) CISSP
10 2 (1.17%) Master's Degree
11 1 (0.58%) CCNA
11 1 (0.58%) CCNP
11 1 (0.58%) CEH
11 1 (0.58%) CISA
11 1 (0.58%) Cisco Certification
11 1 (0.58%) ISACA
11 1 (0.58%) PMI Certification
Quality Assurance & Compliance
1 15 (8.77%) SLA
2 8 (4.68%) QA
3 7 (4.09%) NIST
4 6 (3.51%) COBIT
4 6 (3.51%) NCSC
5 5 (2.92%) ISO/IEC 27001
6 4 (2.34%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.58%) Cyber Essentials
7 1 (0.58%) Cyber Essentials PLUS
7 1 (0.58%) FISMA
7 1 (0.58%) HIPAA
7 1 (0.58%) HITRUST
7 1 (0.58%) PCI DSS
7 1 (0.58%) Sarbanes-Oxley
System Software
1 48 (28.07%) Active Directory
2 11 (6.43%) Terminal Services
3 7 (4.09%) VMware Infrastructure
4 2 (1.17%) IAG
5 1 (0.58%) Microsoft Virtual Server
5 1 (0.58%) Virtual Servers
5 1 (0.58%) XenApp
5 1 (0.58%) XenDesktop
Systems Management
1 9 (5.26%) AirWatch
2 6 (3.51%) Microsoft Intune
2 6 (3.51%) OpenView
Vendors
1 65 (38.01%) Microsoft
2 40 (23.39%) ServiceNow
3 11 (6.43%) Virgin Media
4 7 (4.09%) VMware
5 6 (3.51%) BMC
5 6 (3.51%) Citrix
5 6 (3.51%) HP
5 6 (3.51%) Remedy
5 6 (3.51%) Splunk
6 4 (2.34%) Veeam
7 3 (1.75%) Oracle
8 2 (1.17%) Cisco
8 2 (1.17%) Meraki
9 1 (0.58%) Palo Alto
9 1 (0.58%) Salesforce
9 1 (0.58%) SAP