The table below looks at the statistics for Service Management skills in IT jobs advertised for the Northamptonshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 49 60 73
Rank change year-on-year
+11 +13
Permanent jobs citing Service Management 42 6 7
As % of all permanent IT jobs located in Northamptonshire 4.08% 1.00% 0.96%
As % of the Processes & Methodologies category 4.90% 1.31% 1.16%
Number of salaries quoted 40 4 6
Average salary £23,000 £31,000 £35,000
Average salary % change year-on-year
-25.80% -11.42%
90% offered a salary of more than £19,000 £25,050 £30,750
10% offered a salary of more than £45,000 £44,300 £49,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
East Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Northamptonshire region.

Processes & Methodologies Category
Northamptonshire
Permanent IT job ads with a match in the
Processes & Methodologies category
858 459 604
As % of all permanent IT jobs located in Northamptonshire 83.38% 76.50% 82.97%
Number of salaries quoted 816 414 568
Average salary £40,000 £41,000 £39,570
Average salary % change year-on-year
-2.43% +3.61%
90% offered a salary of more than £27,573 £30,030 £27,500
10% offered a salary of more than £62,500 £55,000 £62,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Northamptonshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Northamptonshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Northamptonshire

Service Management
Salary Trend in Northamptonshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Northamptonshire region.

Service Management Salary Trend in Northamptonshire

Service Management
Salary Histogram in Northamptonshire

This chart provides a salary histogram for IT jobs citing Service Management across the Northamptonshire region over the 3 months to 28 November 2014.

Service Management Salary Histogram in Northamptonshire

Service Management
Job Locations in Northamptonshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Northamptonshire region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northampton +11 34 £21,500 -30.64%
Wellingborough - 1 £40,000 -
Kettering - 1 £29,000 -
Service Management
East Midlands

Service Management
Top 30 Related IT Skills in Northamptonshire

For the 6 months to 28 November 2014, IT jobs across the Northamptonshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 39 (62.90%) ITIL
2 38 (61.29%) Microsoft
3 34 (54.84%) ITSM
4 28 (45.16%) MS Office
5 27 (43.55%) Analytical Skills
6 26 (41.94%) Management Information System
7 24 (38.71%) MS Excel
8 19 (30.65%) SC Cleared
8 19 (30.65%) Security Cleared
9 18 (29.03%) C
10 16 (25.81%) ITIL Foundation Certificate
11 14 (22.58%) Microsoft Certification
12 12 (19.35%) Active Directory
13 11 (17.74%) MCP
14 10 (16.13%) Business Continuity
15 9 (14.52%) Retail
15 9 (14.52%) Windows
15 9 (14.52%) SLA
16 8 (12.90%) Welsh Language
16 8 (12.90%) Mentoring
17 7 (11.29%) Coaching
17 7 (11.29%) Office 365
17 7 (11.29%) TCP/IP
17 7 (11.29%) E-Commerce
17 7 (11.29%) MS Exchange
18 6 (9.68%) SharePoint
18 6 (9.68%) BMC
18 6 (9.68%) Remedy
18 6 (9.68%) Finance
18 6 (9.68%) Remedy ITSM

Service Management
Top Related IT Skills in Northamptonshire by Category

For the 6 months to 28 November 2014, IT jobs across the Northamptonshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (11.29%) MS Exchange
2 6 (9.68%) SharePoint
3 5 (8.06%) Lync
4 2 (3.23%) Exchange Server 2003
4 2 (3.23%) Exchange Server 2007
5 1 (1.61%) CMS
Applications
1 28 (45.16%) MS Office
2 24 (38.71%) MS Excel
3 5 (8.06%) MS PowerPoint
4 1 (1.61%) Spreadsheet
Business Applications
1 6 (9.68%) Remedy ITSM
Cloud Services
1 7 (11.29%) Office 365
Communications & Networking
1 7 (11.29%) TCP/IP
2 5 (8.06%) Intranet
2 5 (8.06%) Internet
2 5 (8.06%) Extranet
3 4 (6.45%) Firewall
3 4 (6.45%) Intrusion Detection
4 2 (3.23%) DHCP
5 1 (1.61%) NetScaler
Database & Business Intelligence
1 2 (3.23%) SQL Server
Development Applications
1 1 (1.61%) Team Foundation Server
General
1 9 (14.52%) Retail
2 8 (12.90%) Welsh Language
3 6 (9.68%) Finance
4 4 (6.45%) Banking
5 3 (4.84%) Retail Banking
6 2 (3.23%) Marketing
7 1 (1.61%) Advertising
7 1 (1.61%) Publishing
Job Titles
1 24 (38.71%) Analyst
2 19 (30.65%) Service Analyst
3 14 (22.58%) Support Analyst
4 9 (14.52%) Help Desk Analyst
5 8 (12.90%) 1st Line Support
5 8 (12.90%) Customer Analyst
5 8 (12.90%) 1st Line Support Analyst
6 6 (9.68%) Service Desk Analyst
7 5 (8.06%) Service Management Analyst
8 4 (6.45%) Service Manager
8 4 (6.45%) Service Desk Manager
8 4 (6.45%) Applications Support
9 3 (4.84%) Support Manager
10 2 (3.23%) Applications Support Manager
10 2 (3.23%) Business Continuity Manager
10 2 (3.23%) Business Manager
10 2 (3.23%) Applications Manager
10 2 (3.23%) Project Manager
10 2 (3.23%) Consultant
10 2 (3.23%) Network Engineer
Libraries, Frameworks & Software Standards
1 1 (1.61%) HTML
1 1 (1.61%) .NET
1 1 (1.61%) XML
1 1 (1.61%) Middleware
Miscellaneous
1 27 (43.55%) Analytical Skills
2 26 (41.94%) Management Information System
3 1 (1.61%) Computer Science
3 1 (1.61%) CMDB
3 1 (1.61%) Client/Server
Operating Systems
1 9 (14.52%) Windows
2 3 (4.84%) Windows Server 2003
2 3 (4.84%) Windows Vista
2 3 (4.84%) Windows Server 2008
2 3 (4.84%) Windows 7
3 1 (1.61%) Windows 8
3 1 (1.61%) Linux
3 1 (1.61%) UNIX
Processes & Methodologies
1 39 (62.90%) ITIL
2 34 (54.84%) ITSM
3 10 (16.13%) Business Continuity
4 8 (12.90%) Mentoring
5 7 (11.29%) Coaching
5 7 (11.29%) E-Commerce
6 5 (8.06%) Service Delivery
6 5 (8.06%) Change Management
7 4 (6.45%) Disaster Recovery
7 4 (6.45%) Information Security
7 4 (6.45%) Problem Management
8 3 (4.84%) Release Management
8 3 (4.84%) Scrum
8 3 (4.84%) Agile Software Development
9 2 (3.23%) Project Management
9 2 (3.23%) Stakeholder Management
9 2 (3.23%) Incident Management
9 2 (3.23%) Project Planning
9 2 (3.23%) Line Management
9 2 (3.23%) Time Management
Programming Languages
1 18 (29.03%) C
2 2 (3.23%) SQL
3 1 (1.61%) Java
3 1 (1.61%) JavaScript
Qualifications
1 19 (30.65%) SC Cleared
1 19 (30.65%) Security Cleared
2 16 (25.81%) ITIL Foundation Certificate
3 14 (22.58%) Microsoft Certification
4 11 (17.74%) MCP
5 6 (9.68%) Degree
6 4 (6.45%) MCSE
7 3 (4.84%) MCSA
7 3 (4.84%) MCITP
8 1 (1.61%) ISTQB
8 1 (1.61%) ISEB
Quality Assurance & Compliance
1 9 (14.52%) SLA
2 4 (6.45%) ISO/IEC 27001
2 4 (6.45%) QA
System Software
1 12 (19.35%) Active Directory
2 1 (1.61%) VMware ESX
2 1 (1.61%) VMware Infrastructure
2 1 (1.61%) XenApp
2 1 (1.61%) XenDesktop
Systems Management
1 2 (3.23%) OpenView
1 2 (3.23%) OVSD
1 2 (3.23%) SCCM
1 2 (3.23%) Puppet
1 2 (3.23%) Opscode Chef
Vendors
1 38 (61.29%) Microsoft
2 6 (9.68%) BMC
2 6 (9.68%) Remedy
3 5 (8.06%) HP
3 5 (8.06%) Cisco
4 3 (4.84%) IBM
5 2 (3.23%) Citrix
5 2 (3.23%) VMware
6 1 (1.61%) ServiceNow