The table below looks at the statistics for Service Management skills in IT jobs advertised for the Northamptonshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 52 59 66
Rank change year-on-year
+7 +7
Permanent jobs citing Service Management 27 12 6
As % of all permanent IT jobs located in Northamptonshire 3.50% 1.69% 0.93%
As % of the Processes & Methodologies category 4.08% 2.11% 1.11%
Number of salaries quoted 25 9 5
Average salary £40,000 £21,000 £55,000
Average salary % change year-on-year
+90.47% -61.81%
90% offered a salary of more than £28,250 £20,000 £22,400
10% offered a salary of more than £65,000 £51,300 £56,500
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%
Service Management
East Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Northamptonshire region.

Processes & Methodologies Category
Northamptonshire
Permanent IT job ads with a match in the
Processes & Methodologies category
662 570 540
As % of all permanent IT jobs located in Northamptonshire 85.75% 80.39% 83.98%
Number of salaries quoted 615 504 496
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £32,400 £27,500 £30,000
10% offered a salary of more than £65,000 £55,000 £63,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Northamptonshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Northamptonshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Northamptonshire

Service Management
Salary Trend in Northamptonshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Northamptonshire region.

Service Management Salary Trend in Northamptonshire

Service Management
Salary Histogram in Northamptonshire

This chart provides a salary histogram for IT jobs citing Service Management across the Northamptonshire region over the 3 months to 28 January 2015.

Service Management Salary Histogram in Northamptonshire

Service Management
Job Locations in Northamptonshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Northamptonshire region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northampton +6 19 £45,000 +45.16%
Wellingborough - 1 £40,000 -
Kettering - 1 £29,000 -
Service Management
East Midlands

Service Management
Top 30 Related IT Skills in Northamptonshire

For the 6 months to 28 January 2015, IT jobs across the Northamptonshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 40 (66.67%) ITIL
1 40 (66.67%) Microsoft
2 32 (53.33%) ITSM
3 30 (50.00%) MS Office
4 28 (46.67%) Analytical Skills
5 27 (45.00%) Management Information System
6 25 (41.67%) MS Excel
7 19 (31.67%) SC Cleared
7 19 (31.67%) Security Cleared
8 18 (30.00%) C
9 16 (26.67%) ITIL Foundation Certificate
10 14 (23.33%) Microsoft Certification
11 13 (21.67%) Windows
12 12 (20.00%) MCP
13 11 (18.33%) Active Directory
14 10 (16.67%) Business Continuity
15 9 (15.00%) Finance
16 8 (13.33%) Mentoring
16 8 (13.33%) Welsh Language
16 8 (13.33%) Retail
17 7 (11.67%) Banking
17 7 (11.67%) Problem Management
17 7 (11.67%) Remedy ITSM
17 7 (11.67%) Office 365
17 7 (11.67%) Coaching
17 7 (11.67%) Change Management
17 7 (11.67%) SLA
17 7 (11.67%) BMC
17 7 (11.67%) Remedy
17 7 (11.67%) E-Commerce

Service Management
Top Related IT Skills in Northamptonshire by Category

For the 6 months to 28 January 2015, IT jobs across the Northamptonshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (10.00%) SharePoint
2 5 (8.33%) MS Exchange
2 5 (8.33%) Lync
3 2 (3.33%) Exchange Server 2003
3 2 (3.33%) Exchange Server 2007
Applications
1 30 (50.00%) MS Office
2 25 (41.67%) MS Excel
3 6 (10.00%) MS PowerPoint
4 1 (1.67%) Spreadsheet
Business Applications
1 7 (11.67%) Remedy ITSM
2 1 (1.67%) Dynamics NAV
2 1 (1.67%) Dynamics AX
Cloud Services
1 7 (11.67%) Office 365
Communications & Networking
1 5 (8.33%) TCP/IP
1 5 (8.33%) Intranet
1 5 (8.33%) Internet
1 5 (8.33%) Extranet
2 4 (6.67%) Firewall
2 4 (6.67%) Intrusion Detection
3 2 (3.33%) DHCP
4 1 (1.67%) ADSL
4 1 (1.67%) Broadband
Database & Business Intelligence
1 1 (1.67%) SQL Server
Development Applications
1 1 (1.67%) Team Foundation Server
General
1 9 (15.00%) Finance
2 8 (13.33%) Retail
2 8 (13.33%) Welsh Language
3 7 (11.67%) Banking
4 3 (5.00%) Retail Banking
5 2 (3.33%) Publishing
6 1 (1.67%) Advertising
Job Titles
1 20 (33.33%) Analyst
2 17 (28.33%) Service Analyst
3 11 (18.33%) Support Analyst
4 9 (15.00%) Help Desk Analyst
5 8 (13.33%) 1st Line Support
5 8 (13.33%) 1st Line Support Analyst
5 8 (13.33%) Customer Analyst
6 6 (10.00%) Applications Support
6 6 (10.00%) Support Manager
7 5 (8.33%) Applications Support Manager
7 5 (8.33%) Applications Manager
7 5 (8.33%) Service Management Analyst
8 4 (6.67%) Service Manager
8 4 (6.67%) Service Desk Analyst
8 4 (6.67%) Service Desk Manager
9 3 (5.00%) Cabling Engineer
10 2 (3.33%) Project Manager
10 2 (3.33%) Network Engineer
10 2 (3.33%) Business Continuity Manager
10 2 (3.33%) Business Manager
Libraries, Frameworks & Software Standards
1 1 (1.67%) Middleware
Miscellaneous
1 28 (46.67%) Analytical Skills
2 27 (45.00%) Management Information System
3 2 (3.33%) Mainframe
4 1 (1.67%) Client/Server
4 1 (1.67%) Smartphone
Operating Systems
1 13 (21.67%) Windows
2 4 (6.67%) Windows Vista
2 4 (6.67%) Windows 7
3 3 (5.00%) Windows Server 2008
3 3 (5.00%) UNIX
3 3 (5.00%) Windows Server 2003
4 1 (1.67%) Linux
4 1 (1.67%) Windows 8
Processes & Methodologies
1 40 (66.67%) ITIL
2 32 (53.33%) ITSM
3 10 (16.67%) Business Continuity
4 8 (13.33%) Mentoring
5 7 (11.67%) Coaching
5 7 (11.67%) Problem Management
5 7 (11.67%) E-Commerce
5 7 (11.67%) Change Management
6 6 (10.00%) Incident Management
7 5 (8.33%) Demand Management
7 5 (8.33%) Capacity Management
7 5 (8.33%) Service Delivery
8 4 (6.67%) Disaster Recovery
8 4 (6.67%) Information Security
9 2 (3.33%) Agile Software Development
9 2 (3.33%) Asset Management
9 2 (3.33%) Stakeholder Management
9 2 (3.33%) Scrum
9 2 (3.33%) Configuration Management
9 2 (3.33%) Project Management
Programming Languages
1 18 (30.00%) C
2 1 (1.67%) SQL
Qualifications
1 19 (31.67%) SC Cleared
1 19 (31.67%) Security Cleared
2 16 (26.67%) ITIL Foundation Certificate
3 14 (23.33%) Microsoft Certification
4 12 (20.00%) MCP
5 5 (8.33%) Degree
6 4 (6.67%) MCSE
7 3 (5.00%) MCSA
7 3 (5.00%) MCITP
8 1 (1.67%) ITIL Certification
Quality Assurance & Compliance
1 7 (11.67%) SLA
2 4 (6.67%) ISO/IEC 27001
2 4 (6.67%) QA
System Software
1 11 (18.33%) Active Directory
Systems Management
1 5 (8.33%) Puppet
1 5 (8.33%) Opscode Chef
2 2 (3.33%) OpenView
2 2 (3.33%) OVSD
2 2 (3.33%) SCCM
Vendors
1 40 (66.67%) Microsoft
2 7 (11.67%) BMC
2 7 (11.67%) Remedy
3 6 (10.00%) HP
3 6 (10.00%) Cisco
4 4 (6.67%) IBM
5 1 (1.67%) ServiceNow
5 1 (1.67%) Epicor