The first table below looks at the demand for Service Management skills in IT jobs advertised for the Northamptonshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Northamptonshire region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Service Management
Rank 60 61 74
Rank change year-on-year
+1 +13
Permanent jobs citing Service Management 7 13 3
As % of all permanent IT jobs located in Northamptonshire 1.070% 1.695% 0.373%
As % of the Processes & Methodologies category 1.440% 2.189% 0.519%
Number of salaries quoted 7 13 3
Average salary £50,000 £34,000 £32,000
Average salary % change year-on-year
+47.05% +6.25%
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
All Processes & Methodologies
Northamptonshire
Permanent IT job ads with a match in the
Processes & Methodologies category
486 594 578
As % of all permanent IT jobs located in Northamptonshire 74.31% 77.44% 71.80%
Number of salaries quoted 405 550 527
Average salary £39,000 £37,500 £35,000
Average salary % change year-on-year
+4.00% +7.14%
90% offered a salary of more than £26,000 £24,000 £26,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
East Midlands

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Northamptonshire region as a proportion of the total demand within the Processes & Methodologies category.

Northamptonshire Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Northamptonshire region.

Northamptonshire Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Northamptonshire region over the 3 months to 20 May 2013.

Northamptonshire Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Northamptonshire region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Northampton -8 6 £50,000 +47.05%
Service Management
East Midlands

Service Management
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Northamptonshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 14 (93.33%) ITIL
2 9 (60.00%) Service Delivery
3 8 (53.33%) ITSM
4 3 (20.00%) Stakeholder Management
4 3 (20.00%) ITIL Certification
4 3 (20.00%) Project Management
4 3 (20.00%) SLA
5 2 (13.33%) Microsoft
5 2 (13.33%) Citrix
5 2 (13.33%) Microsoft Certification
5 2 (13.33%) PRINCE2 Certification
5 2 (13.33%) SQL Server
5 2 (13.33%) SharePoint
5 2 (13.33%) PRINCE2
5 2 (13.33%) MCSE
5 2 (13.33%) SQL
5 2 (13.33%) Finance
5 2 (13.33%) Change Management
5 2 (13.33%) Budget Control
5 2 (13.33%) Problem Management
5 2 (13.33%) Incident Management
6 1 (6.667%) X++
6 1 (6.667%) Logistics
6 1 (6.667%) Dynamics AX
6 1 (6.667%) Remedy ITSM
6 1 (6.667%) ITIL V3
6 1 (6.667%) Root Cause Analysis
6 1 (6.667%) Disaster Recovery
6 1 (6.667%) Advertising
6 1 (6.667%) C#

Service Management
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Northamptonshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 1 (6.667%) .NET
Application Platforms
1 2 (13.33%) SharePoint
Applications
1 1 (6.667%) MS Office
1 1 (6.667%) MS Excel
Business Applications
1 1 (6.667%) Dynamics AX
1 1 (6.667%) Remedy ITSM
Communications & Networking
1 1 (6.667%) LAN
1 1 (6.667%) WAN
Database & Business Intelligence
1 2 (13.33%) SQL Server
2 1 (6.667%) SQL Server 2000
General
1 2 (13.33%) Finance
2 1 (6.667%) Advertising
Job Titles
1 6 (40.00%) Services Delivery Manager
1 6 (40.00%) Service Manager
1 6 (40.00%) Delivery Manager
2 5 (33.33%) Technical Manager
3 4 (26.67%) Service Desk Manager
3 4 (26.67%) Technical Services Manager
3 4 (26.67%) Head of Service Management
3 4 (26.67%) Technical Delivery Manager
4 3 (20.00%) Analyst
5 2 (13.33%) Head of IT
5 2 (13.33%) Support Analyst
6 1 (6.667%) Applications Support
6 1 (6.667%) Service Analyst
6 1 (6.667%) Services Delivery Analyst
6 1 (6.667%) Account Manager
6 1 (6.667%) Coordinator
6 1 (6.667%) Business Analyst
6 1 (6.667%) Applications Support Analyst
6 1 (6.667%) Sales Manager
6 1 (6.667%) Technical Account Manager
Processes & Methodologies
1 14 (93.33%) ITIL
2 9 (60.00%) Service Delivery
3 8 (53.33%) ITSM
4 3 (20.00%) Stakeholder Management
4 3 (20.00%) Project Management
5 2 (13.33%) Change Management
5 2 (13.33%) PRINCE2
5 2 (13.33%) Incident Management
5 2 (13.33%) Problem Management
5 2 (13.33%) Budget Control
6 1 (6.667%) ITIL V3
6 1 (6.667%) Root Cause Analysis
6 1 (6.667%) Disaster Recovery
6 1 (6.667%) Logistics
Programming Languages
1 2 (13.33%) SQL
2 1 (6.667%) VBScript
2 1 (6.667%) VB
2 1 (6.667%) X++
2 1 (6.667%) C#
Qualifications
1 3 (20.00%) ITIL Certification
2 2 (13.33%) MCSE
2 2 (13.33%) Microsoft Certification
2 2 (13.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (20.00%) SLA
Vendors
1 2 (13.33%) Microsoft
1 2 (13.33%) Citrix
2 1 (6.667%) BMC
2 1 (6.667%) Remedy