The table below looks at the statistics for ITSM skills in IT jobs advertised for the Peterborough region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 40 44 56
Rank change year-on-year
+4 +12
Permanent jobs citing ITSM 4 1 3
As % of all permanent IT jobs located in Peterborough 1.23% 0.35% 0.82%
As % of the Processes & Methodologies category 1.46% 0.43% 1.05%
Number of salaries quoted 2 1 3
Average salary £27,500 £24,500 £30,000
Average salary % change year-on-year
+12.24% -18.33%
UK excluding London average salary £36,800 £45,000 £40,000
% change year-on-year
-18.22% +12.50%
ITSM
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Peterborough region.

Processes & Methodologies Category
Peterborough
Permanent IT job ads with a match in the
Processes & Methodologies category
274 234 287
As % of all permanent IT jobs located in Peterborough 84.31% 81.25% 78.63%
Number of salaries quoted 214 210 237
Average salary £45,000 £41,500 £41,000
Average salary % change year-on-year
+8.43% +1.21%
90% offered a salary of more than £28,000 £24,500 £27,000
10% offered a salary of more than £65,000 £57,500 £70,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in Peterborough

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Peterborough region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Peterborough

ITSM
Salary Trend in Peterborough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Peterborough region.

ITSM Salary Trend in Peterborough

ITSM
Top 30 Related IT Skills in Peterborough

For the 6 months to 22 October 2014, IT jobs across the Peterborough region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 18 (100.00%) ITIL
2 17 (94.44%) Service Management
3 15 (83.33%) MS Excel
3 15 (83.33%) MS Office
3 15 (83.33%) MS Visio
3 15 (83.33%) Microsoft
3 15 (83.33%) MS PowerPoint
4 13 (72.22%) Incident Management
5 11 (61.11%) Management Information System
6 10 (55.56%) ITIL Certification
7 8 (44.44%) Service Delivery
8 6 (33.33%) Citrix
8 6 (33.33%) ITIL Foundation Certificate
8 6 (33.33%) Line Management
8 6 (33.33%) Firewall
9 3 (16.67%) Change Management
9 3 (16.67%) Project Planning
9 3 (16.67%) Problem Management
9 3 (16.67%) Legal
9 3 (16.67%) Analytical Skills
10 2 (11.11%) Remedy ITSM
10 2 (11.11%) Root Cause Analysis
10 2 (11.11%) BMC
10 2 (11.11%) Remedy
10 2 (11.11%) SQL
11 1 (5.56%) E-Commerce
11 1 (5.56%) SMS
11 1 (5.56%) SLA
11 1 (5.56%) Retail
11 1 (5.56%) Coaching

ITSM
Top Related IT Skills in Peterborough by Category

For the 6 months to 22 October 2014, IT jobs across the Peterborough region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 15 (83.33%) MS Excel
1 15 (83.33%) MS Office
1 15 (83.33%) MS Visio
1 15 (83.33%) MS PowerPoint
Business Applications
1 2 (11.11%) Remedy ITSM
Communications & Networking
1 6 (33.33%) Firewall
2 1 (5.56%) SMS
General
1 3 (16.67%) Legal
2 1 (5.56%) Retail
Job Titles
1 6 (33.33%) Team Leader
1 6 (33.33%) Operations Team Leader
2 4 (22.22%) Coordinator
3 3 (16.67%) Services Delivery Manager
3 3 (16.67%) Service Manager
3 3 (16.67%) Problem Manager
3 3 (16.67%) Delivery Manager
4 2 (11.11%) Service Desk Manager
4 2 (11.11%) Analyst
5 1 (5.56%) Support Analyst
5 1 (5.56%) Service Analyst
5 1 (5.56%) Operations Analyst
5 1 (5.56%) IT Support
5 1 (5.56%) Remedy Analyst
5 1 (5.56%) Service Desk Analyst
5 1 (5.56%) IT Support Analyst
Miscellaneous
1 11 (61.11%) Management Information System
2 3 (16.67%) Analytical Skills
Processes & Methodologies
1 18 (100.00%) ITIL
2 17 (94.44%) Service Management
3 13 (72.22%) Incident Management
4 8 (44.44%) Service Delivery
5 6 (33.33%) Line Management
6 3 (16.67%) Change Management
6 3 (16.67%) Project Planning
6 3 (16.67%) Problem Management
7 2 (11.11%) Root Cause Analysis
8 1 (5.56%) E-Commerce
8 1 (5.56%) Coaching
Programming Languages
1 2 (11.11%) SQL
Qualifications
1 10 (55.56%) ITIL Certification
2 6 (33.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (5.56%) SLA
Vendors
1 15 (83.33%) Microsoft
2 6 (33.33%) Citrix
3 2 (11.11%) BMC
3 2 (11.11%) Remedy