The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 139 135 127
Rank change year-on-year
-4 -8
Permanent jobs requiring a 3rd Line Technical Support 1 1 7
As % of all permanent IT jobs located in Reading 0.040% 0.045% 0.35%
As % of the Job Titles category 0.044% 0.048% 0.37%
Number of salaries quoted 1 1 6
Average salary £45,000 £45,000 £28,500
Average salary % change year-on-year
- +57.89%
UK excluding London average salary £30,000 £31,000 £33,750
% change year-on-year
-3.22% -8.14%
3rd Line Technical Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2285 2092 1878
As % of all permanent IT jobs located in Reading 91.36% 93.14% 93.57%
Number of salaries quoted 1598 1668 1581
Average salary £47,500 £45,000 £41,500
Average salary % change year-on-year
+5.55% +8.43%
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £72,500 £60,000 £65,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

3rd Line Technical Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in Reading

3rd Line Technical Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the Reading region.

3rd Line Technical Support Salary Trend in Reading

3rd Line Technical Support
Top 30 Related IT Skills in Reading

For the 6 months to 15 September 2014, IT jobs across the Reading region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 4 (100.00%) Microsoft
1 4 (100.00%) Active Directory
1 4 (100.00%) Citrix
1 4 (100.00%) Microsoft App-V
2 3 (75.00%) AppSense
2 3 (75.00%) XenApp
2 3 (75.00%) XenServer
2 3 (75.00%) XenDesktop
2 3 (75.00%) Windows Server 2003
2 3 (75.00%) CCA
2 3 (75.00%) Citrix Certification
2 3 (75.00%) Windows
2 3 (75.00%) Windows Server 2008
2 3 (75.00%) NetScaler
3 2 (50.00%) CCEA
4 1 (25.00%) MS Excel
4 1 (25.00%) SQL Server
4 1 (25.00%) ITIL
4 1 (25.00%) Remedy
4 1 (25.00%) Sophos
4 1 (25.00%) Service Management
4 1 (25.00%) VMware
4 1 (25.00%) VMware ESX
4 1 (25.00%) Clustering
4 1 (25.00%) WSUS
4 1 (25.00%) Microsoft Virtual Server
4 1 (25.00%) SCCM
4 1 (25.00%) SC Cleared
4 1 (25.00%) Security Cleared
4 1 (25.00%) VMware Infrastructure

3rd Line Technical Support
Top Related IT Skills in Reading by Category

For the 6 months to 15 September 2014, IT jobs across the Reading region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Applications
1 1 (25.00%) MS Excel
Communications & Networking
1 3 (75.00%) NetScaler
Database & Business Intelligence
1 1 (25.00%) SQL Server
1 1 (25.00%) SQL Server 2012
Miscellaneous
1 1 (25.00%) Clustering
1 1 (25.00%) Analytical Skills
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows Server 2003
1 3 (75.00%) Windows Server 2008
Processes & Methodologies
1 1 (25.00%) ITIL
1 1 (25.00%) Service Management
1 1 (25.00%) Change Control
Programming Languages
1 1 (25.00%) PowerShell
Qualifications
1 3 (75.00%) CCA
1 3 (75.00%) Citrix Certification
2 2 (50.00%) CCEA
3 1 (25.00%) SC Cleared
3 1 (25.00%) Security Cleared
System Software
1 4 (100.00%) Microsoft App-V
1 4 (100.00%) Active Directory
2 3 (75.00%) XenApp
2 3 (75.00%) XenServer
2 3 (75.00%) XenDesktop
3 1 (25.00%) VMware ESX
3 1 (25.00%) Microsoft Virtual Server
3 1 (25.00%) VMware Infrastructure
3 1 (25.00%) Hyper-V
Systems Management
1 1 (25.00%) WSUS
1 1 (25.00%) SCCM
Vendors
1 4 (100.00%) Microsoft
1 4 (100.00%) Citrix
2 3 (75.00%) AppSense
3 1 (25.00%) Remedy
3 1 (25.00%) Sophos
3 1 (25.00%) VMware