The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 118 136 138
Rank change year-on-year
+18 +2
Permanent jobs requiring a Service Desk Analyst 54 16 13
As % of all permanent IT jobs located in Scotland 1.49% 0.49% 0.41%
As % of the Job Titles category 1.57% 0.52% 0.44%
Number of salaries quoted 23 11 10
Average salary £25,000 £25,000 £23,000
Average salary % change year-on-year
- +8.69%
90% offered a salary of more than £22,600 £17,000 £15,975
10% offered a salary of more than £27,000 £28,000 £23,100
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3438 3105 2975
As % of all permanent IT jobs located in Scotland 94.82% 95.48% 93.06%
Number of salaries quoted 2259 2057 2087
Average salary £40,000 £40,500 £37,500
Average salary % change year-on-year
-1.23% +8.00%
90% offered a salary of more than £27,500 £29,000 £25,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
UK

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +16 35 £25,000 -
Aberdeen +15 10 - - 2
Edinburgh -6 7 £27,000 +28.57%
Stirling -12 2 £19,500 - 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 22 July 2014, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 48 (64.00%) Windows
2 41 (54.67%) ITIL
3 38 (50.67%) MS Excel
4 37 (49.33%) MS Office
5 33 (44.00%) Active Directory
6 26 (34.67%) Windows 7
7 25 (33.33%) WorkSite
8 24 (32.00%) MS PowerPoint
9 21 (28.00%) Legal
10 17 (22.67%) Law
10 17 (22.67%) Interwoven
11 14 (18.67%) Microsoft
11 14 (18.67%) Windows XP
11 14 (18.67%) MS Exchange
12 13 (17.33%) Windows Server 2003
12 13 (17.33%) Service Delivery
13 12 (16.00%) Blackberry
14 10 (13.33%) Blackberry Enterprise Server
15 8 (10.67%) Finance
15 8 (10.67%) Exchange Server 2007
15 8 (10.67%) Microsoft Certification
15 8 (10.67%) Windows Server 2008
16 7 (9.33%) Lotus
16 7 (9.33%) IBM Notes
16 7 (9.33%) VMware Infrastructure
16 7 (9.33%) Asset Management
16 7 (9.33%) VMware
17 6 (8.00%) Content Management
17 6 (8.00%) MCTS
17 6 (8.00%) MCITP

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 22 July 2014, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (33.33%) WorkSite
2 14 (18.67%) MS Exchange
3 10 (13.33%) Blackberry Enterprise Server
4 8 (10.67%) Exchange Server 2007
5 7 (9.33%) IBM Notes
6 6 (8.00%) Exchange Server 2010
7 2 (2.67%) Exchange Server 2003
Applications
1 38 (50.67%) MS Excel
2 37 (49.33%) MS Office
3 24 (32.00%) MS PowerPoint
Communications & Networking
1 6 (8.00%) SAN
2 5 (6.67%) VPN
3 3 (4.00%) TCP/IP
3 3 (4.00%) 3G
4 2 (2.67%) ADSL
4 2 (2.67%) Broadband
4 2 (2.67%) LAN
5 1 (1.33%) VoIP
5 1 (1.33%) DHCP
5 1 (1.33%) DNS
5 1 (1.33%) Internet
5 1 (1.33%) Wireless
General
1 21 (28.00%) Legal
2 17 (22.67%) Law
3 8 (10.67%) Finance
4 5 (6.67%) Banking
5 1 (1.33%) Advertising
Miscellaneous
1 12 (16.00%) Blackberry
2 1 (1.33%) iPad
Operating Systems
1 48 (64.00%) Windows
2 26 (34.67%) Windows 7
3 14 (18.67%) Windows XP
4 13 (17.33%) Windows Server 2003
5 8 (10.67%) Windows Server 2008
6 6 (8.00%) Windows Server 2012
7 2 (2.67%) Linux
7 2 (2.67%) UNIX
8 1 (1.33%) Mac OS X
8 1 (1.33%) Windows Vista
Processes & Methodologies
1 41 (54.67%) ITIL
2 13 (17.33%) Service Delivery
3 7 (9.33%) Asset Management
4 6 (8.00%) Content Management
5 4 (5.33%) Service Management
5 4 (5.33%) CRM
6 2 (2.67%) Knowledge Management
6 2 (2.67%) Incident Management
7 1 (1.33%) Service Desk Management
Qualifications
1 8 (10.67%) Microsoft Certification
2 6 (8.00%) MCTS
2 6 (8.00%) MCITP
2 6 (8.00%) MCSE
2 6 (8.00%) MCSA
3 5 (6.67%) ITIL Certification
4 2 (2.67%) MOS
4 2 (2.67%) MCDST
5 1 (1.33%) HND
Quality Assurance & Compliance
1 6 (8.00%) SLA
System Software
1 33 (44.00%) Active Directory
2 7 (9.33%) VMware Infrastructure
3 3 (4.00%) Terminal Services
4 2 (2.67%) Hyper-V
Vendors
1 17 (22.67%) Interwoven
2 14 (18.67%) Microsoft
3 7 (9.33%) Lotus
3 7 (9.33%) VMware
4 5 (6.67%) Citrix
5 1 (1.33%) ServiceNow
5 1 (1.33%) Apple
5 1 (1.33%) Cisco
5 1 (1.33%) LANDesk
Aberdeen, Aberdeenshire
NSK International Consultants Ltd
Salary: £Competitive
Posted: 23 hours ago
Aberdeen, Aberdeenshire
Net Talent
Salary: Competitive salary
Posted: 4 days ago
Stirlingshire
Head Resourcing
Salary: £20000 - £22000 per annum
Posted: 5 days ago