The statistics below represent IT jobs advertised across the Scotland region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 149 151 148
Rank change year-on-year
+2 -3
Permanent jobs requiring a Service Desk Analyst 8 9 27
As % of all permanent IT jobs located in Scotland 0.28% 0.30% 0.71%
As % of the Job Titles category 0.30% 0.32% 0.74%
Number of salaries quoted 7 9 14
Median salary £23,000 £23,000 £24,000
Median salary % change year-on-year
- -4.16%
90% offered a salary of more than £21,300 £20,450 £20,050
10% offered a salary of more than £24,850 £24,200 £26,775
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2690 2836 3654
As % of all permanent IT jobs located in Scotland 95.66% 95.55% 96.18%
Number of salaries quoted 1619 1787 2385
Median salary £45,000 £42,500 £40,000
Median salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £61,500 £55,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -11 4 £23,250 +1.08% 2
Edinburgh +1 2 £21,250 -11.45%
North Lanarkshire - 1 - -
Argyll and Bute - 1 £26,500 -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Scotland

For the 6 months to 26 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 17 (73.91%) Windows
2 12 (52.17%) Microsoft
3 10 (43.48%) MS Office
4 9 (39.13%) Active Directory
5 8 (34.78%) ITIL
6 7 (30.43%) Windows XP
6 7 (30.43%) MS Excel
6 7 (30.43%) Windows Server 2003
6 7 (30.43%) Windows 7
7 5 (21.74%) Windows Server 2008
7 5 (21.74%) SLA
7 5 (21.74%) MS Exchange
8 4 (17.39%) HND
8 4 (17.39%) CRM
8 4 (17.39%) Cisco
8 4 (17.39%) ERP
8 4 (17.39%) Apple
8 4 (17.39%) Ticket Management
8 4 (17.39%) Law
8 4 (17.39%) Retail
8 4 (17.39%) Incident Management
8 4 (17.39%) Windows Server
9 3 (13.04%) Degree
9 3 (13.04%) Exchange Server 2007
9 3 (13.04%) Legal
9 3 (13.04%) iPhone
9 3 (13.04%) Avaya
9 3 (13.04%) DNS
9 3 (13.04%) Microsoft Certification
9 3 (13.04%) DHCP

Service Desk Analyst Skill Set
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (21.74%) MS Exchange
2 3 (13.04%) Exchange Server 2007
3 1 (4.35%) SharePoint
Applications
1 10 (43.48%) MS Office
2 7 (30.43%) MS Excel
3 2 (8.70%) MS PowerPoint
Business Applications
1 1 (4.35%) Visualfiles
Cloud Services
1 1 (4.35%) SaaS
Communications & Networking
1 3 (13.04%) DHCP
1 3 (13.04%) DNS
2 1 (4.35%) LAN
2 1 (4.35%) Remote Desktop
2 1 (4.35%) VPN
2 1 (4.35%) WAN
Database & Business Intelligence
1 1 (4.35%) SQL Server
General
1 4 (17.39%) Law
1 4 (17.39%) Retail
2 3 (13.04%) Legal
3 2 (8.70%) Finance
4 1 (4.35%) Aerospace
4 1 (4.35%) Manufacturing
4 1 (4.35%) Telecoms
Miscellaneous
1 3 (13.04%) iPhone
2 2 (8.70%) Data Centre
3 1 (4.35%) AS400
3 1 (4.35%) Client/Server
3 1 (4.35%) Driving Licence
3 1 (4.35%) iSeries
Operating Systems
1 17 (73.91%) Windows
2 7 (30.43%) Windows 7
2 7 (30.43%) Windows Server 2003
2 7 (30.43%) Windows XP
3 5 (21.74%) Windows Server 2008
4 4 (17.39%) Windows Server
5 2 (8.70%) Windows 8
6 1 (4.35%) Windows Server 2012
Processes & Methodologies
1 8 (34.78%) ITIL
2 4 (17.39%) CRM
2 4 (17.39%) ERP
2 4 (17.39%) Incident Management
2 4 (17.39%) Ticket Management
3 1 (4.35%) Content Management
3 1 (4.35%) Knowledge Management
3 1 (4.35%) Migration
3 1 (4.35%) Service Management
3 1 (4.35%) Time Management
Programming Languages
1 1 (4.35%) C
1 1 (4.35%) SQL
1 1 (4.35%) VBA
Qualifications
1 4 (17.39%) HND
2 3 (13.04%) Degree
2 3 (13.04%) Microsoft Certification
3 2 (8.70%) SC Cleared
3 2 (8.70%) Security Cleared
4 1 (4.35%) ITIL Certification
4 1 (4.35%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (21.74%) SLA
System Software
1 9 (39.13%) Active Directory
Systems Management
1 1 (4.35%) SCCM
Vendors
1 12 (52.17%) Microsoft
2 4 (17.39%) Apple
2 4 (17.39%) Cisco
3 3 (13.04%) Avaya
4 2 (8.70%) iManage
5 1 (4.35%) Symantec
Glasgow, Lanarkshire
Reed Technology
Salary: £16000 - £18000 per annum + on call allowance
Posted: Yesterday
Glasgow
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Salary: £21000.00 - £25000.00 per annum
Posted: 17 days ago