Service Desk Analyst Jobs in Scotland

Service Desk Analyst
UK > Scotland

The median Service Desk Analyst salary in Scotland is £28,000 per year according to job vacancies posted during the 6 months to 20 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 Apr 2024
Same period 2023 Same period 2022
Rank 266 182 173
Rank change year-on-year -84 -9 -1
Permanent jobs requiring a Service Desk Analyst 16 39 76
As % of all permanent jobs advertised in Scotland 0.24% 0.82% 1.34%
As % of the Job Titles category 0.25% 0.90% 1.39%
Number of salaries quoted 11 13 59
10th Percentile - - £18,250
25th Percentile £26,250 £19,500 £19,313
Median annual salary (50th Percentile) £28,000 £25,000 £22,500
Median % change year-on-year +12.00% +11.11% +12.50%
75th Percentile £30,500 £28,000 £24,750
90th Percentile £32,250 £29,200 £26,750
UK median annual salary £27,000 £26,500 £25,000
% change year-on-year +1.89% +6.00% +4.17%

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,410 4,321 5,451
% of permanent jobs with a recognized job title 96.83% 90.34% 96.43%
Number of salaries quoted 2,601 2,352 2,936
10th Percentile £27,683 £31,263 £28,096
25th Percentile £40,000 £41,250 £38,635
Median annual salary (50th Percentile) £52,500 £57,500 £52,500
Median % change year-on-year -8.70% +9.52% +10.53%
75th Percentile £65,000 £73,750 £65,750
90th Percentile £80,000 £85,000 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Service Desk Analyst
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Desk Analyst in Scotland.

Salary trend for Service Desk Analyst in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 6 months to 20 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -109 7 £27,500 +7.84% 1
Aberdeen - 4 £28,000 -
Edinburgh +8 3 £30,000 +9.09% 4
Argyll and Bute - 2 - -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 20 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 10 (62.50%) Microsoft 365
2 9 (56.25%) Windows
3 8 (50.00%) ITIL
4 7 (43.75%) Microsoft
4 7 (43.75%) Law
5 5 (31.25%) Android
5 5 (31.25%) Customer Service
5 5 (31.25%) Active Directory
6 4 (25.00%) Microsoft Office
6 4 (25.00%) Problem-Solving
7 3 (18.75%) Windows 10
7 3 (18.75%) iManage
7 3 (18.75%) Two-Factor Authentication
7 3 (18.75%) Multi-Factor Authentication
7 3 (18.75%) Social Skills
7 3 (18.75%) Dell
7 3 (18.75%) Cisco
7 3 (18.75%) Finance
7 3 (18.75%) Retail
7 3 (18.75%) Document Management
7 3 (18.75%) Cisco IOS
8 2 (12.50%) Legal
8 2 (12.50%) VMware
8 2 (12.50%) ITSM
8 2 (12.50%) Management Information System
8 2 (12.50%) SLA
8 2 (12.50%) HND
8 2 (12.50%) Microsoft Exchange
8 2 (12.50%) SIAM
8 2 (12.50%) Project Delivery

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) Microsoft Exchange
Applications
1 4 (25.00%) Microsoft Office
Cloud Services
1 10 (62.50%) Microsoft 365
2 1 (6.25%) Azure
Communications & Networking
1 3 (18.75%) Cisco IOS
2 1 (6.25%) Structured Cabling
2 1 (6.25%) TCP/IP
2 1 (6.25%) VLAN
2 1 (6.25%) WAN
Development Applications
1 1 (6.25%) JIRA
General
1 7 (43.75%) Law
2 3 (18.75%) Finance
2 3 (18.75%) Retail
2 3 (18.75%) Social Skills
3 2 (12.50%) Legal
4 1 (6.25%) Analytical Skills
4 1 (6.25%) Banking
4 1 (6.25%) Organisational Skills
4 1 (6.25%) Public Sector
Miscellaneous
1 2 (12.50%) Management Information System
2 1 (6.25%) iPhone
2 1 (6.25%) Video Conferencing
Operating Systems
1 9 (56.25%) Windows
2 5 (31.25%) Android
3 3 (18.75%) Windows 10
4 2 (12.50%) Windows Server
5 1 (6.25%) Apple iOS
Processes & Methodologies
1 8 (50.00%) ITIL
2 5 (31.25%) Customer Service
3 4 (25.00%) Problem-Solving
4 3 (18.75%) Document Management
4 3 (18.75%) Multi-Factor Authentication
4 3 (18.75%) Two-Factor Authentication
5 2 (12.50%) ITSM
5 2 (12.50%) Performance Metrics
5 2 (12.50%) Project Delivery
5 2 (12.50%) Security Patching
5 2 (12.50%) SIAM
6 1 (6.25%) Analytical Thinking
6 1 (6.25%) Cybersecurity
6 1 (6.25%) Incident Management
6 1 (6.25%) Investment Management
6 1 (6.25%) User Experience
Qualifications
1 2 (12.50%) HND
2 1 (6.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 5 (31.25%) Active Directory
2 2 (12.50%) VMware Infrastructure
3 1 (6.25%) BitLocker
Vendors
1 7 (43.75%) Microsoft
2 3 (18.75%) Cisco
2 3 (18.75%) Dell
2 3 (18.75%) iManage
3 2 (12.50%) VMware
4 1 (6.25%) Citrix
4 1 (6.25%) Mitel
4 1 (6.25%) Polycom
4 1 (6.25%) ServiceNow