The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 131 140 145
Rank change year-on-year
+9 +5
Permanent jobs requiring a Service Desk Analyst 44 16 17
As % of all permanent IT jobs located in Scotland 1.22% 0.52% 0.53%
As % of the Job Titles category 1.27% 0.55% 0.56%
Number of salaries quoted 19 9 15
Average salary £24,000 £25,000 £23,000
Average salary % change year-on-year
-4.00% +8.69%
90% offered a salary of more than £19,600 £20,600 £16,100
10% offered a salary of more than £26,600 £28,000 £29,000
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3452 2903 3044
As % of all permanent IT jobs located in Scotland 95.41% 94.56% 94.33%
Number of salaries quoted 2194 1898 2078
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £28,500 £26,795
10% offered a salary of more than £57,500 £57,000 £56,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +15 32 £24,500 -2.00% 2
Aberdeen +12 5 - -
Stirling - 4 £20,000 -
Edinburgh -11 3 £27,000 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 22 September 2014, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 59 (73.75%) Windows
2 47 (58.75%) MS Office
2 47 (58.75%) MS Excel
3 44 (55.00%) ITIL
4 37 (46.25%) Active Directory
4 37 (46.25%) Windows 7
5 34 (42.50%) MS PowerPoint
6 32 (40.00%) WorkSite
7 26 (32.50%) Legal
8 21 (26.25%) Law
8 21 (26.25%) Microsoft
9 20 (25.00%) Interwoven
10 19 (23.75%) Windows XP
11 17 (21.25%) Windows Server 2003
12 15 (18.75%) MS Exchange
13 12 (15.00%) Service Delivery
14 11 (13.75%) Blackberry
15 10 (12.50%) Blackberry Enterprise Server
16 9 (11.25%) Lotus
16 9 (11.25%) IBM Notes
16 9 (11.25%) Finance
16 9 (11.25%) Content Management
16 9 (11.25%) Exchange Server 2007
17 8 (10.00%) Asset Management
18 7 (8.75%) Service Management
18 7 (8.75%) Windows Server 2008
18 7 (8.75%) CRM
19 6 (7.50%) MCSE
19 6 (7.50%) MCSA
19 6 (7.50%) SAN

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 22 September 2014, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (40.00%) WorkSite
2 15 (18.75%) MS Exchange
3 10 (12.50%) Blackberry Enterprise Server
4 9 (11.25%) IBM Notes
4 9 (11.25%) Exchange Server 2007
5 6 (7.50%) Exchange Server 2010
6 3 (3.75%) Exchange Server 2003
Applications
1 47 (58.75%) MS Office
1 47 (58.75%) MS Excel
2 34 (42.50%) MS PowerPoint
Business Applications
1 1 (1.25%) Maximo
Communications & Networking
1 6 (7.50%) SAN
2 3 (3.75%) VPN
2 3 (3.75%) ADSL
3 2 (2.50%) Broadband
3 2 (2.50%) LAN
3 2 (2.50%) 3G
4 1 (1.25%) TCP/IP
General
1 26 (32.50%) Legal
2 21 (26.25%) Law
3 9 (11.25%) Finance
4 5 (6.25%) Banking
5 1 (1.25%) Spanish Language
5 1 (1.25%) Advertising
Miscellaneous
1 11 (13.75%) Blackberry
2 5 (6.25%) Analytical Skills
3 1 (1.25%) CMDB
Operating Systems
1 59 (73.75%) Windows
2 37 (46.25%) Windows 7
3 19 (23.75%) Windows XP
4 17 (21.25%) Windows Server 2003
5 7 (8.75%) Windows Server 2008
6 6 (7.50%) Windows Server 2012
7 3 (3.75%) Linux
8 2 (2.50%) UNIX
8 2 (2.50%) Mac OS X
Processes & Methodologies
1 44 (55.00%) ITIL
2 12 (15.00%) Service Delivery
3 9 (11.25%) Content Management
4 8 (10.00%) Asset Management
5 7 (8.75%) Service Management
5 7 (8.75%) CRM
6 4 (5.00%) Incident Management
7 2 (2.50%) Knowledge Management
8 1 (1.25%) Problem Management
8 1 (1.25%) Scrum
8 1 (1.25%) Business Intelligence
8 1 (1.25%) Service Desk Management
8 1 (1.25%) Line Management
8 1 (1.25%) Coaching
Qualifications
1 6 (7.50%) MCSE
1 6 (7.50%) MCSA
1 6 (7.50%) Microsoft Certification
1 6 (7.50%) MCTS
1 6 (7.50%) MCITP
2 3 (3.75%) MOS
3 2 (2.50%) ITIL Certification
Quality Assurance & Compliance
1 5 (6.25%) SLA
System Software
1 37 (46.25%) Active Directory
2 6 (7.50%) VMware Infrastructure
3 1 (1.25%) Hyper-V
3 1 (1.25%) Microsoft App-V
3 1 (1.25%) Terminal Services
Systems Management
1 1 (1.25%) SCCM
Vendors
1 21 (26.25%) Microsoft
2 20 (25.00%) Interwoven
3 9 (11.25%) Lotus
4 6 (7.50%) VMware
5 4 (5.00%) Citrix
6 1 (1.25%) Remedy
6 1 (1.25%) ServiceNow
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