The statistics below represent IT jobs advertised across the Scotland region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / Scotland
Rank 124 147 155
Rank change year-on-year
+23 +8
Permanent jobs requiring a Service Desk Analyst 6 10 5
As % of all permanent IT jobs located in Scotland 0.27% 0.34% 0.17%
As % of the Job Titles category 0.28% 0.36% 0.18%
Number of salaries quoted 6 8 3
Median salary £22,000 £21,750 £22,500
Median salary % change year-on-year
+1.14% -3.33%
UK excluding London median salary £22,000 £21,500 £21,625
% change year-on-year
+2.32% -0.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2163 2795 2824
As % of all permanent IT jobs located in Scotland 95.96% 95.46% 96.12%
Number of salaries quoted 1385 1845 1876
Median salary £42,500 £42,500 £42,500
90% offered a salary of more than £27,500 £30,000 £28,000
10% offered a salary of more than £58,000 £60,000 £60,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +17 3 £22,000 +11.39%
South Lanarkshire - 2 £21,000 -
Edinburgh +8 1 £18,500 -9.75%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Scotland

For the 6 months to 18 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 5 (62.50%) Active Directory
1 5 (62.50%) ITIL
2 4 (50.00%) Microsoft
3 3 (37.50%) MS Office
3 3 (37.50%) Windows
3 3 (37.50%) Service Management
3 3 (37.50%) Management Information System
3 3 (37.50%) Asset Management
3 3 (37.50%) Windows 7
4 2 (25.00%) Video Conferencing
4 2 (25.00%) SC Cleared
4 2 (25.00%) Security Cleared
4 2 (25.00%) Windows Server 2008
4 2 (25.00%) Knowledge Management
4 2 (25.00%) Interwoven
4 2 (25.00%) Blackberry
4 2 (25.00%) CRM
4 2 (25.00%) ADSL
4 2 (25.00%) LAN
4 2 (25.00%) WAN
4 2 (25.00%) VPN
4 2 (25.00%) Windows Server
4 2 (25.00%) MobileIron
4 2 (25.00%) iManage
5 1 (12.50%) SDLC
5 1 (12.50%) Disclosure Scotland
5 1 (12.50%) Multi-Factor Authentication
5 1 (12.50%) Chat Support
5 1 (12.50%) SLA
5 1 (12.50%) MS Excel

Service Desk Analyst Skill Set
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (37.50%) MS Office
2 1 (12.50%) MS Excel
2 1 (12.50%) MS PowerPoint
Business Applications
1 1 (12.50%) Movex
Cloud Services
1 1 (12.50%) SaaS
Communications & Networking
1 2 (25.00%) ADSL
1 2 (25.00%) LAN
1 2 (25.00%) VPN
1 2 (25.00%) WAN
General
1 1 (12.50%) Finance
Miscellaneous
1 3 (37.50%) Management Information System
2 2 (25.00%) Blackberry
2 2 (25.00%) Video Conferencing
3 1 (12.50%) AS400
Operating Systems
1 3 (37.50%) Windows
1 3 (37.50%) Windows 7
2 2 (25.00%) Windows Server
2 2 (25.00%) Windows Server 2008
Processes & Methodologies
1 5 (62.50%) ITIL
2 3 (37.50%) Asset Management
2 3 (37.50%) Service Management
3 2 (25.00%) CRM
3 2 (25.00%) Knowledge Management
4 1 (12.50%) Change Management
4 1 (12.50%) Chat Support
4 1 (12.50%) Data Protection
4 1 (12.50%) Incident Management
4 1 (12.50%) Multi-Factor Authentication
4 1 (12.50%) SDLC
Qualifications
1 2 (25.00%) SC Cleared
1 2 (25.00%) Security Cleared
Quality Assurance & Compliance
1 1 (12.50%) Disclosure Scotland
1 1 (12.50%) SLA
System Software
1 5 (62.50%) Active Directory
Systems Management
1 1 (12.50%) SCCM
Vendors
1 4 (50.00%) Microsoft
2 2 (25.00%) iManage
2 2 (25.00%) Interwoven
2 2 (25.00%) MobileIron