The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 147 157 127
Rank change year-on-year
+10 -30
Permanent jobs requiring a Service Desk Analyst 12 12 27
As % of all permanent IT jobs located in Scotland 0.39% 0.35% 0.92%
As % of the Job Titles category 0.41% 0.36% 0.97%
Number of salaries quoted 8 9 16
Average salary £21,500 £21,000 £17,750
Average salary % change year-on-year
+2.38% +18.30%
90% offered a salary of more than £17,250 £16,600 £15,750
10% offered a salary of more than £23,300 £25,100 £23,000
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2914 3320 2772
As % of all permanent IT jobs located in Scotland 94.15% 95.65% 94.80%
Number of salaries quoted 1844 2185 1787
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £25,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +15 7 £22,500 -8.16% 1
Edinburgh +6 2 £22,000 +29.41% 1
Aberdeen +9 1 - -
Perthshire - 1 - -
East Ayrshire - 1 £15,500 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 3 March 2015, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 15 (71.43%) Windows
2 14 (66.67%) Microsoft
2 14 (66.67%) Windows 7
3 11 (52.38%) MS Office
4 10 (47.62%) Windows XP
5 9 (42.86%) MS Excel
6 7 (33.33%) SLA
6 7 (33.33%) ITIL
6 7 (33.33%) Active Directory
7 6 (28.57%) MS PowerPoint
8 5 (23.81%) Windows Server 2003
9 4 (19.05%) Finance
10 3 (14.29%) Migration
10 3 (14.29%) Linux
11 2 (9.52%) MS Exchange
11 2 (9.52%) Cisco
11 2 (9.52%) Business Intelligence
11 2 (9.52%) Mac OS X
11 2 (9.52%) Service Management
11 2 (9.52%) Systems Management Server (SMS)
11 2 (9.52%) Remedy
11 2 (9.52%) Cisco Certification
11 2 (9.52%) ITIL Certification
11 2 (9.52%) Degree
11 2 (9.52%) Spanish Language
11 2 (9.52%) Exchange Server 2007
11 2 (9.52%) ITIL Foundation Certificate
12 1 (4.76%) Line Management
12 1 (4.76%) Analytical Skills
12 1 (4.76%) VMware Infrastructure

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 3 March 2015, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (9.52%) MS Exchange
1 2 (9.52%) Exchange Server 2007
2 1 (4.76%) SharePoint
2 1 (4.76%) GroupWise
2 1 (4.76%) WorkSite
Applications
1 11 (52.38%) MS Office
2 9 (42.86%) MS Excel
3 6 (28.57%) MS PowerPoint
Cloud Services
1 1 (4.76%) Office 365
Communications & Networking
1 1 (4.76%) LAN
1 1 (4.76%) WAN
1 1 (4.76%) Wi-Fi
General
1 4 (19.05%) Finance
2 2 (9.52%) Spanish Language
3 1 (4.76%) Back Office
Miscellaneous
1 1 (4.76%) Analytical Skills
Operating Systems
1 15 (71.43%) Windows
2 14 (66.67%) Windows 7
3 10 (47.62%) Windows XP
4 5 (23.81%) Windows Server 2003
5 3 (14.29%) Linux
6 2 (9.52%) Mac OS X
Processes & Methodologies
1 7 (33.33%) ITIL
2 3 (14.29%) Migration
3 2 (9.52%) Business Intelligence
3 2 (9.52%) Service Management
4 1 (4.76%) Disaster Recovery
4 1 (4.76%) ITSM
4 1 (4.76%) Content Management
4 1 (4.76%) Incident Management
4 1 (4.76%) Continuous Improvement
4 1 (4.76%) Line Management
Programming Languages
1 1 (4.76%) VBA
Qualifications
1 2 (9.52%) Cisco Certification
1 2 (9.52%) ITIL Certification
1 2 (9.52%) Degree
1 2 (9.52%) ITIL Foundation Certificate
2 1 (4.76%) MOS
2 1 (4.76%) A+ Certification
Quality Assurance & Compliance
1 7 (33.33%) SLA
System Software
1 7 (33.33%) Active Directory
2 1 (4.76%) VMware Infrastructure
Systems Management
1 2 (9.52%) Systems Management Server (SMS)
Vendors
1 14 (66.67%) Microsoft
2 2 (9.52%) Remedy
2 2 (9.52%) Cisco
3 1 (4.76%) VMware
3 1 (4.76%) Altiris
3 1 (4.76%) Sun
3 1 (4.76%) Novell
Glasgow, Lanarkshire
Greywood Associates Limited
Salary: £22000 per annum + Benefits
Posted: 5 days ago
Livingston, West Lothian
SMA Vehicle Remarketing
Salary: Up to £22,000 per annum
Posted: 7 days ago