The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 158 128 149
Rank change year-on-year
-30 +21
Permanent jobs requiring a Service Desk Analyst 11 45 13
As % of all permanent IT jobs located in Scotland 0.35% 1.21% 0.40%
As % of the Job Titles category 0.37% 1.27% 0.42%
Number of salaries quoted 10 20 9
Average salary £25,500 £25,000 £23,750
Average salary % change year-on-year
+2.00% +5.26%
90% offered a salary of more than £20,975 £23,000 £17,000
10% offered a salary of more than £27,500 £27,000 £28,000
UK excluding London average salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2981 3536 3091
As % of all permanent IT jobs located in Scotland 93.51% 95.10% 95.93%
Number of salaries quoted 1926 2328 2011
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +4 6 £26,000 -3.70%
Glasgow -14 4 £22,000 -12.00% 1
West Lothian - 1 £16,250 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 3 July 2015, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 15 (65.22%) Windows
2 10 (43.48%) Microsoft
2 10 (43.48%) Windows 7
3 9 (39.13%) MS Excel
4 8 (34.78%) MS Office
5 7 (30.43%) ITIL
5 7 (30.43%) Windows XP
5 7 (30.43%) SLA
5 7 (30.43%) Active Directory
6 6 (26.09%) SQL Server
6 6 (26.09%) Relational Database
7 4 (17.39%) SQL Server 2012
7 4 (17.39%) Windows Server 2012
7 4 (17.39%) MS PowerPoint
7 4 (17.39%) Degree
7 4 (17.39%) Problem Management
7 4 (17.39%) Windows Server 2008
7 4 (17.39%) SQL Server 2008
7 4 (17.39%) Windows Server 2003
8 3 (13.04%) Service Management
8 3 (13.04%) Finance
8 3 (13.04%) SQL
8 3 (13.04%) Migration
9 2 (8.70%) Hyland
9 2 (8.70%) Exchange Server 2007
9 2 (8.70%) Statistical Analysis
9 2 (8.70%) Enterprise Software
9 2 (8.70%) Legal
9 2 (8.70%) Data Entry
9 2 (8.70%) ITIL Foundation Certificate

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 3 July 2015, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (8.70%) MS Exchange
1 2 (8.70%) Exchange Server 2007
2 1 (4.35%) SharePoint
2 1 (4.35%) GroupWise
2 1 (4.35%) WorkSite
Applications
1 9 (39.13%) MS Excel
2 8 (34.78%) MS Office
3 4 (17.39%) MS PowerPoint
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 1 (4.35%) VPN
Database & Business Intelligence
1 6 (26.09%) SQL Server
1 6 (26.09%) Relational Database
2 4 (17.39%) SQL Server 2008
2 4 (17.39%) SQL Server 2012
General
1 3 (13.04%) Finance
2 2 (8.70%) Legal
3 1 (4.35%) Banking
3 1 (4.35%) Law
Miscellaneous
1 2 (8.70%) Enterprise Software
2 1 (4.35%) AS400
Operating Systems
1 15 (65.22%) Windows
2 10 (43.48%) Windows 7
3 7 (30.43%) Windows XP
4 4 (17.39%) Windows Server 2003
4 4 (17.39%) Windows Server 2008
4 4 (17.39%) Windows Server 2012
5 1 (4.35%) Linux
Processes & Methodologies
1 7 (30.43%) ITIL
2 4 (17.39%) Problem Management
3 3 (13.04%) Migration
3 3 (13.04%) Service Management
4 2 (8.70%) Data Entry
4 2 (8.70%) Statistical Analysis
5 1 (4.35%) Continuous Improvement
5 1 (4.35%) Content Management
5 1 (4.35%) ITSM
5 1 (4.35%) ERP
Programming Languages
1 3 (13.04%) SQL
2 1 (4.35%) T-SQL
2 1 (4.35%) VBA
Qualifications
1 4 (17.39%) Degree
2 2 (8.70%) ITIL Foundation Certificate
2 2 (8.70%) Cisco Certification
3 1 (4.35%) A+ Certification
3 1 (4.35%) ITIL Certification
3 1 (4.35%) MOS
Quality Assurance & Compliance
1 7 (30.43%) SLA
System Software
1 7 (30.43%) Active Directory
Systems Management
1 2 (8.70%) Systems Management Server (SMS)
Vendors
1 10 (43.48%) Microsoft
2 2 (8.70%) Oracle
2 2 (8.70%) Cisco
2 2 (8.70%) Hyland
3 1 (4.35%) Altiris
3 1 (4.35%) Sun
3 1 (4.35%) Novell
Scotland
Harvey Nash plc
Salary: £25000 - £30000 per annum
Posted: 17 hours ago
Glasgow
Cathcart Associates
Salary: £20000 - £24000 per annum + Benefits
Posted: 18 days ago