The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 154 154 140
Rank change year-on-year
0 -14
Permanent jobs requiring a Service Desk Analyst 8 12 20
As % of all permanent IT jobs located in Scotland 0.26% 0.37% 0.64%
As % of the Job Titles category 0.27% 0.39% 0.66%
Number of salaries quoted 7 5 14
Average salary £22,500 £19,000 £21,500
Average salary % change year-on-year
+18.42% -11.62%
90% offered a salary of more than £21,700 £16,400 £15,575
10% offered a salary of more than £28,500 £24,000 £25,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2950 3096 3020
As % of all permanent IT jobs located in Scotland 94.82% 95.06% 96.98%
Number of salaries quoted 1987 1974 2148
Average salary £40,000 £42,000 £40,000
Average salary % change year-on-year
-4.76% +5.00%
90% offered a salary of more than £27,500 £29,000 £25,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +7 5 £22,500 -
Edinburgh -6 2 £28,750 +51.31% 1
Aberdeen +4 1 - -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 19 December 2014, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 42 (80.77%) Windows
2 37 (71.15%) MS Office
3 33 (63.46%) MS Excel
4 29 (55.77%) Windows 7
5 27 (51.92%) MS PowerPoint
5 27 (51.92%) ITIL
6 21 (40.38%) Microsoft
6 21 (40.38%) WorkSite
7 20 (38.46%) Active Directory
8 18 (34.62%) Legal
9 16 (30.77%) Windows Server 2003
10 15 (28.85%) Windows XP
11 14 (26.92%) Law
12 13 (25.00%) Interwoven
13 8 (15.38%) Service Management
13 8 (15.38%) MS Exchange
14 7 (13.46%) Exchange Server 2007
15 6 (11.54%) VMware Infrastructure
15 6 (11.54%) CRM
15 6 (11.54%) VMware
15 6 (11.54%) Content Management
16 5 (9.62%) Windows Server 2008
16 5 (9.62%) Windows Server 2012
16 5 (9.62%) MCSE
16 5 (9.62%) MCSA
16 5 (9.62%) Microsoft Certification
16 5 (9.62%) Lotus
16 5 (9.62%) Exchange Server 2010
16 5 (9.62%) Blackberry
16 5 (9.62%) Analytical Skills

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 19 December 2014, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (40.38%) WorkSite
2 8 (15.38%) MS Exchange
3 7 (13.46%) Exchange Server 2007
4 5 (9.62%) Exchange Server 2010
4 5 (9.62%) IBM Notes
5 3 (5.77%) Blackberry Enterprise Server
6 2 (3.85%) Exchange Server 2003
Applications
1 37 (71.15%) MS Office
2 33 (63.46%) MS Excel
3 27 (51.92%) MS PowerPoint
Business Applications
1 1 (1.92%) Maximo
Communications & Networking
1 5 (9.62%) SAN
2 1 (1.92%) Wi-Fi
2 1 (1.92%) ADSL
2 1 (1.92%) LAN
2 1 (1.92%) WAN
General
1 18 (34.62%) Legal
2 14 (26.92%) Law
3 4 (7.69%) Finance
4 2 (3.85%) Spanish Language
5 1 (1.92%) Back Office
5 1 (1.92%) Banking
Miscellaneous
1 5 (9.62%) Blackberry
1 5 (9.62%) Analytical Skills
2 1 (1.92%) CMDB
Operating Systems
1 42 (80.77%) Windows
2 29 (55.77%) Windows 7
3 16 (30.77%) Windows Server 2003
4 15 (28.85%) Windows XP
5 5 (9.62%) Windows Server 2008
5 5 (9.62%) Windows Server 2012
6 2 (3.85%) Mac OS X
6 2 (3.85%) Linux
Processes & Methodologies
1 27 (51.92%) ITIL
2 8 (15.38%) Service Management
3 6 (11.54%) CRM
3 6 (11.54%) Content Management
4 4 (7.69%) Incident Management
4 4 (7.69%) Asset Management
5 3 (5.77%) Service Delivery
6 2 (3.85%) Knowledge Management
6 2 (3.85%) Business Intelligence
7 1 (1.92%) Disaster Recovery
7 1 (1.92%) ITSM
7 1 (1.92%) Scrum
7 1 (1.92%) Problem Management
7 1 (1.92%) Continuous Improvement
7 1 (1.92%) Line Management
Qualifications
1 5 (9.62%) MCSE
1 5 (9.62%) MCSA
1 5 (9.62%) Microsoft Certification
1 5 (9.62%) MCTS
1 5 (9.62%) MCITP
2 2 (3.85%) MOS
3 1 (1.92%) ITIL Certification
Quality Assurance & Compliance
1 5 (9.62%) SLA
System Software
1 20 (38.46%) Active Directory
2 6 (11.54%) VMware Infrastructure
3 1 (1.92%) Microsoft App-V
Systems Management
1 1 (1.92%) SCCM
Vendors
1 21 (40.38%) Microsoft
2 13 (25.00%) Interwoven
3 6 (11.54%) VMware
4 5 (9.62%) Lotus
5 2 (3.85%) Remedy
Livingston, West Lothian
SMA Vehicle Remarketing
Salary: From £18,000 to £19,500 per annum
Posted: 3 days ago