The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 146 153 157
Rank change year-on-year
+7 +4
Permanent jobs requiring a Service Desk Analyst 15 7 10
As % of all permanent IT jobs located in Scotland 0.50% 0.23% 0.30%
As % of the Job Titles category 0.53% 0.24% 0.31%
Number of salaries quoted 13 4 4
Average salary £22,500 £20,250 £19,750
Average salary % change year-on-year
+11.11% +2.53%
90% offered a salary of more than £20,100 £16,250 £17,600
10% offered a salary of more than £26,000 £22,500 £23,650
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2850 2917 3176
As % of all permanent IT jobs located in Scotland 95.57% 95.64% 96.56%
Number of salaries quoted 1855 1880 2067
Average salary £42,500 £41,928 £40,000
Average salary % change year-on-year
+1.36% +4.81%
90% offered a salary of more than £30,000 £28,000 £27,500
10% offered a salary of more than £60,000 £56,500 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -8 7 £26,000 +15.55% 1
Edinburgh - 4 £21,500 -
Inverclyde - 3 £24,000 -
Renfrewshire - 1 - - 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 5 February 2016, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 22 (78.57%) Windows
2 17 (60.71%) MS Office
3 13 (46.43%) Active Directory
4 11 (39.29%) Windows XP
5 10 (35.71%) ITIL
6 8 (28.57%) Microsoft
6 8 (28.57%) Windows 7
7 6 (21.43%) MS Exchange
8 5 (17.86%) MS Excel
8 5 (17.86%) ITIL Certification
8 5 (17.86%) SLA
8 5 (17.86%) Windows Server 2003
8 5 (17.86%) Finance
8 5 (17.86%) Law
9 4 (14.29%) Legal
9 4 (14.29%) Retail
9 4 (14.29%) Cisco
9 4 (14.29%) Ticket Management
9 4 (14.29%) iPhone
9 4 (14.29%) Windows Server 2008
9 4 (14.29%) Apple
10 3 (10.71%) Degree
10 3 (10.71%) ERP
10 3 (10.71%) DNS
10 3 (10.71%) HP
10 3 (10.71%) Citrix
10 3 (10.71%) CRM
10 3 (10.71%) HND
10 3 (10.71%) DHCP
10 3 (10.71%) Asset Management

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 5 February 2016, IT jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (21.43%) MS Exchange
2 3 (10.71%) Exchange Server 2007
3 1 (3.57%) Lync
3 1 (3.57%) SharePoint
Applications
1 17 (60.71%) MS Office
2 5 (17.86%) MS Excel
3 1 (3.57%) MS PowerPoint
Business Applications
1 1 (3.57%) SAP Oil and Gas
Communications & Networking
1 3 (10.71%) DHCP
1 3 (10.71%) DNS
2 1 (3.57%) LAN
2 1 (3.57%) TCP/IP
2 1 (3.57%) VPN
2 1 (3.57%) WAN
General
1 5 (17.86%) Finance
1 5 (17.86%) Law
2 4 (14.29%) Legal
2 4 (14.29%) Retail
3 1 (3.57%) Electronics
3 1 (3.57%) Manufacturing
3 1 (3.57%) Marketing
3 1 (3.57%) Telecoms
Miscellaneous
1 4 (14.29%) iPhone
2 2 (7.14%) Data Centre
3 1 (3.57%) Analytical Skills
3 1 (3.57%) AS400
3 1 (3.57%) Blackberry
3 1 (3.57%) Client/Server
3 1 (3.57%) Computer Science
3 1 (3.57%) iSeries
3 1 (3.57%) User Experience
Operating Systems
1 22 (78.57%) Windows
2 11 (39.29%) Windows XP
3 8 (28.57%) Windows 7
4 5 (17.86%) Windows Server 2003
5 4 (14.29%) Windows Server 2008
6 1 (3.57%) Windows 10
6 1 (3.57%) Windows 8
6 1 (3.57%) Windows Server
6 1 (3.57%) Windows Server 2012
Processes & Methodologies
1 10 (35.71%) ITIL
2 4 (14.29%) Ticket Management
3 3 (10.71%) Asset Management
3 3 (10.71%) CRM
3 3 (10.71%) ERP
3 3 (10.71%) Identity Management
3 3 (10.71%) Incident Management
4 2 (7.14%) Service Management
5 1 (3.57%) Business Intelligence
5 1 (3.57%) Digital Marketing
5 1 (3.57%) Document Management
5 1 (3.57%) Investment Management
5 1 (3.57%) Migration
5 1 (3.57%) Programme Management
5 1 (3.57%) Time Management
Programming Languages
1 1 (3.57%) C
1 1 (3.57%) VBA
Qualifications
1 5 (17.86%) ITIL Certification
2 3 (10.71%) Degree
2 3 (10.71%) HND
3 1 (3.57%) ITIL Foundation Certificate
3 1 (3.57%) Microsoft Certification
3 1 (3.57%) MOS
3 1 (3.57%) SC Cleared
3 1 (3.57%) Security Cleared
Quality Assurance & Compliance
1 5 (17.86%) SLA
System Software
1 13 (46.43%) Active Directory
Systems Management
1 1 (3.57%) SCCM
Vendors
1 8 (28.57%) Microsoft
2 4 (14.29%) Apple
2 4 (14.29%) Cisco
3 3 (10.71%) Citrix
3 3 (10.71%) HP
4 1 (3.57%) Avaya
4 1 (3.57%) iManage
4 1 (3.57%) Motorola
4 1 (3.57%) SAP
4 1 (3.57%) Symantec
Glasgow, Lanarkshire
FPSG Connect
Posted: 5 days ago
Paisley, Renfrewshire
DCV Technologies
Salary: From £16,000 to £18,000 per annum Plus Benefits
Posted: 6 days ago