The statistics below represent IT jobs advertised across the Scotland region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 152 148 134
Rank change year-on-year
-4 -14
Permanent jobs requiring a Service Desk Analyst 6 18 48
As % of all permanent IT jobs located in Scotland 0.22% 0.55% 1.28%
As % of the Job Titles category 0.23% 0.58% 1.33%
Number of salaries quoted 4 15 16
Median salary £21,500 £25,000 £25,000
Median salary % change year-on-year
-14.00% -
90% offered a salary of more than £18,100 £16,250 £20,000
10% offered a salary of more than £23,675 £26,900 £27,000
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2666 3122 3616
As % of all permanent IT jobs located in Scotland 95.80% 95.42% 96.63%
Number of salaries quoted 1628 1998 2331
Median salary £44,000 £42,500 £40,000
Median salary % change year-on-year
+3.52% +6.25%
90% offered a salary of more than £27,500 £28,000 £27,500
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Salary Trend in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +9 3 £23,625 +7.38%
Edinburgh +4 2 £19,500 -25.00%
West Lothian +1 1 £17,500 +7.69%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Scotland

For the 6 months to 26 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 8 (57.14%) Microsoft
1 8 (57.14%) Windows
2 7 (50.00%) Active Directory
3 5 (35.71%) MS Excel
3 5 (35.71%) Windows 7
4 4 (28.57%) Windows Server
4 4 (28.57%) MS Office
4 4 (28.57%) ITIL
4 4 (28.57%) Windows XP
4 4 (28.57%) Windows Server 2003
4 4 (28.57%) Service Management
5 3 (21.43%) SLA
5 3 (21.43%) HND
6 2 (14.29%) Windows Server 2008
6 2 (14.29%) Degree
6 2 (14.29%) Content Management
6 2 (14.29%) MS PowerPoint
6 2 (14.29%) iManage
6 2 (14.29%) Windows 8
6 2 (14.29%) CRM
6 2 (14.29%) WAN
6 2 (14.29%) MS Exchange
6 2 (14.29%) Telecoms
6 2 (14.29%) Finance
6 2 (14.29%) Microsoft Certification
6 2 (14.29%) Avaya
7 1 (7.14%) Apple
7 1 (7.14%) Remedy
7 1 (7.14%) Cisco Certification
7 1 (7.14%) CCNA

Service Desk Analyst Skill Set
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) MS Exchange
Applications
1 5 (35.71%) MS Excel
2 4 (28.57%) MS Office
3 2 (14.29%) MS PowerPoint
Business Applications
1 1 (7.14%) Visualfiles
Cloud Services
1 1 (7.14%) Office 365
1 1 (7.14%) SaaS
Communications & Networking
1 2 (14.29%) WAN
2 1 (7.14%) ADSL
2 1 (7.14%) Ethernet
2 1 (7.14%) Firewall
2 1 (7.14%) IP Telephony
2 1 (7.14%) LAN
2 1 (7.14%) Remote Desktop
2 1 (7.14%) TCP/IP
2 1 (7.14%) VoIP
Database & Business Intelligence
1 1 (7.14%) SQL Server
General
1 2 (14.29%) Finance
1 2 (14.29%) Telecoms
2 1 (7.14%) Aerospace
2 1 (7.14%) Local Government
2 1 (7.14%) Manufacturing
Miscellaneous
1 1 (7.14%) Analytical Skills
1 1 (7.14%) Client/Server
1 1 (7.14%) Driving Licence
1 1 (7.14%) Management Information System
Operating Systems
1 8 (57.14%) Windows
2 5 (35.71%) Windows 7
3 4 (28.57%) Windows Server
3 4 (28.57%) Windows Server 2003
3 4 (28.57%) Windows XP
4 2 (14.29%) Windows 8
4 2 (14.29%) Windows Server 2008
5 1 (7.14%) Windows Mobile
5 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 4 (28.57%) ITIL
1 4 (28.57%) Service Management
2 2 (14.29%) Content Management
2 2 (14.29%) CRM
3 1 (7.14%) Data Protection
3 1 (7.14%) ERP
3 1 (7.14%) Incident Management
3 1 (7.14%) Knowledge Management
3 1 (7.14%) Network Monitoring
3 1 (7.14%) Process Management
3 1 (7.14%) SDLC
3 1 (7.14%) Service Delivery
Programming Languages
1 1 (7.14%) SQL
Qualifications
1 3 (21.43%) HND
2 2 (14.29%) Degree
2 2 (14.29%) Microsoft Certification
3 1 (7.14%) CCNA
3 1 (7.14%) Cisco Certification
3 1 (7.14%) SC Cleared
3 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 3 (21.43%) SLA
System Software
1 7 (50.00%) Active Directory
Systems Management
1 1 (7.14%) SCCM
Vendors
1 8 (57.14%) Microsoft
2 2 (14.29%) Avaya
2 2 (14.29%) iManage
3 1 (7.14%) Apple
3 1 (7.14%) Cisco
3 1 (7.14%) Fortinet
3 1 (7.14%) Remedy
3 1 (7.14%) SolarWinds