The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Sheffield region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 69 64 56
Rank change year-on-year
-5 -8
Permanent jobs requiring a 2nd Line Support 5 4 7
As % of all permanent IT jobs located in Sheffield 0.69% 0.63% 1.20%
As % of the Job Titles category 0.71% 0.66% 1.23%
Number of salaries quoted 5 4 7
Average salary £21,500 £23,750 £25,000
Average salary % change year-on-year
-9.47% -5.00%
90% offered a salary of more than £20,400 £20,300 £21,000
10% offered a salary of more than £28,900 £30,700 £26,450
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
South Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Sheffield region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Sheffield
Permanent IT job ads with a match in the
Job Titles category
706 604 571
As % of all permanent IT jobs located in Sheffield 97.92% 94.52% 98.11%
Number of salaries quoted 637 542 509
Average salary £38,000 £35,000 £35,000
Average salary % change year-on-year
+8.57% -
90% offered a salary of more than £22,500 £23,500 £22,500
10% offered a salary of more than £50,000 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Sheffield

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Sheffield region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Sheffield

2nd Line Support
Salary Trend in Sheffield

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Sheffield region.

2nd Line Support Salary Trend in Sheffield

2nd Line Support
Top 30 Related IT Skills in Sheffield

For the 6 months to 7 July 2015, IT jobs across the Sheffield region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (100.00%) Windows
2 10 (71.43%) MS Exchange
2 10 (71.43%) Windows 7
3 9 (64.29%) DHCP
3 9 (64.29%) TCP/IP
3 9 (64.29%) DNS
3 9 (64.29%) Active Directory
4 8 (57.14%) SLA
4 8 (57.14%) Citrix
4 8 (57.14%) Thin Client
4 8 (57.14%) Blackberry
4 8 (57.14%) Blackberry Enterprise Server
4 8 (57.14%) Information Security Management
4 8 (57.14%) Security Management
4 8 (57.14%) Management Information System
4 8 (57.14%) Information Security
4 8 (57.14%) ISO/IEC 27001
4 8 (57.14%) Fat Client
4 8 (57.14%) ISMS
4 8 (57.14%) Network Management
4 8 (57.14%) Change Control
5 7 (50.00%) Dell
5 7 (50.00%) MS Office
6 6 (42.86%) SQL
7 4 (28.57%) PL/SQL
8 3 (21.43%) RDBMS
8 3 (21.43%) Tcl
8 3 (21.43%) Red Hat
8 3 (21.43%) Oracle
8 3 (21.43%) SQL Server

2nd Line Support
Top Related IT Skills in Sheffield by Category

For the 6 months to 7 July 2015, IT jobs across the Sheffield region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (71.43%) MS Exchange
2 8 (57.14%) Blackberry Enterprise Server
3 2 (14.29%) Exchange Server 2010
Applications
1 7 (50.00%) MS Office
2 2 (14.29%) MS Visio
3 1 (7.14%) MS Excel
Communications & Networking
1 9 (64.29%) DHCP
1 9 (64.29%) TCP/IP
1 9 (64.29%) DNS
2 2 (14.29%) LAN
2 2 (14.29%) WAN
3 1 (7.14%) VoIP
Database & Business Intelligence
1 3 (21.43%) SQL Server
1 3 (21.43%) RDBMS
1 3 (21.43%) Relational Database
2 1 (7.14%) Oracle Reports
Development Applications
1 3 (21.43%) Oracle Forms
General
1 3 (21.43%) Finance
1 3 (21.43%) Banking
1 3 (21.43%) Retail
1 3 (21.43%) Retail Banking
Miscellaneous
1 8 (57.14%) Thin Client
1 8 (57.14%) Blackberry
1 8 (57.14%) Management Information System
1 8 (57.14%) Fat Client
Operating Systems
1 14 (100.00%) Windows
2 10 (71.43%) Windows 7
3 3 (21.43%) UNIX
3 3 (21.43%) Linux
3 3 (21.43%) SUSE
3 3 (21.43%) Debian
3 3 (21.43%) Ubuntu
4 2 (14.29%) Windows Server 2008
4 2 (14.29%) Windows Server 2003
4 2 (14.29%) Windows Server 2012
5 1 (7.14%) Solaris
Processes & Methodologies
1 8 (57.14%) Information Security Management
1 8 (57.14%) Security Management
1 8 (57.14%) Information Security
1 8 (57.14%) ISMS
1 8 (57.14%) Network Management
1 8 (57.14%) Change Control
2 3 (21.43%) UML
2 3 (21.43%) RUP
2 3 (21.43%) Agile Software Development
Programming Languages
1 6 (42.86%) SQL
2 4 (28.57%) PL/SQL
3 3 (21.43%) Python
3 3 (21.43%) Tcl
3 3 (21.43%) AWK
3 3 (21.43%) Bash Shell
3 3 (21.43%) C
3 3 (21.43%) C++
3 3 (21.43%) COBOL
3 3 (21.43%) JavaScript
3 3 (21.43%) Perl
Quality Assurance & Compliance
1 8 (57.14%) SLA
1 8 (57.14%) ISO/IEC 27001
System Software
1 9 (64.29%) Active Directory
Vendors
1 8 (57.14%) Citrix
2 7 (50.00%) Dell
3 3 (21.43%) Red Hat
3 3 (21.43%) Oracle
4 2 (14.29%) Microsoft
5 1 (7.14%) Apple