The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Sheffield region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 76 61 66
Rank change year-on-year
-15 +5
Permanent jobs requiring a 2nd Line Support 7 2 8
As % of all permanent IT jobs located in Sheffield 0.87% 0.40% 1.13%
As % of the Job Titles category 0.90% 0.41% 1.18%
Number of salaries quoted 6 2 8
Average salary £22,250 £31,000 £24,575
Average salary % change year-on-year
-28.22% +26.14%
90% offered a salary of more than £20,500 £29,800 £18,000
10% offered a salary of more than £24,500 £32,200 £26,450
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -
2nd Line Support
South Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Sheffield region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Sheffield
Permanent IT job ads with a match in the
Job Titles category
774 482 677
As % of all permanent IT jobs located in Sheffield 96.27% 97.57% 96.03%
Number of salaries quoted 678 393 609
Average salary £35,000 £34,500 £33,500
Average salary % change year-on-year
+1.44% +2.98%
90% offered a salary of more than £22,500 £22,500 £22,500
10% offered a salary of more than £55,000 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Sheffield

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Sheffield region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Sheffield

2nd Line Support
Salary Trend in Sheffield

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Sheffield region.

2nd Line Support Salary Trend in Sheffield

2nd Line Support
Top 30 Related IT Skills in Sheffield

For the 6 months to 28 November 2014, IT jobs across the Sheffield region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (80.00%) Windows
2 7 (70.00%) Microsoft
3 6 (60.00%) Active Directory
3 6 (60.00%) MS Exchange
3 6 (60.00%) Windows 7
4 5 (50.00%) LAN
4 5 (50.00%) WAN
5 4 (40.00%) SQL
5 4 (40.00%) Citrix
5 4 (40.00%) Microsoft Certification
6 3 (30.00%) Firewall
6 3 (30.00%) VMware
6 3 (30.00%) MS Office
6 3 (30.00%) VMware Infrastructure
6 3 (30.00%) Hyper-V
6 3 (30.00%) MCDST
6 3 (30.00%) MCITP
6 3 (30.00%) Windows Vista
6 3 (30.00%) Exchange Server 2007
6 3 (30.00%) Office 365
6 3 (30.00%) Exchange Server 2013
6 3 (30.00%) MCP
7 2 (20.00%) Exchange Server 2010
7 2 (20.00%) SCCM
7 2 (20.00%) Blackberry
7 2 (20.00%) Blackberry Enterprise Server
7 2 (20.00%) XenApp
7 2 (20.00%) ITIL
7 2 (20.00%) MS Excel
7 2 (20.00%) DHCP

2nd Line Support
Top Related IT Skills in Sheffield by Category

For the 6 months to 28 November 2014, IT jobs across the Sheffield region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (60.00%) MS Exchange
2 3 (30.00%) Exchange Server 2007
2 3 (30.00%) Exchange Server 2013
3 2 (20.00%) Exchange Server 2010
3 2 (20.00%) Blackberry Enterprise Server
Applications
1 3 (30.00%) MS Office
2 2 (20.00%) MS Excel
3 1 (10.00%) MS Visio
Cloud Services
1 3 (30.00%) Office 365
Communications & Networking
1 5 (50.00%) WAN
1 5 (50.00%) LAN
2 3 (30.00%) Firewall
3 2 (20.00%) DNS
3 2 (20.00%) DHCP
3 2 (20.00%) TCP/IP
4 1 (10.00%) VPN
4 1 (10.00%) Internet
4 1 (10.00%) DSL
4 1 (10.00%) PSTN
4 1 (10.00%) Wireless
General
1 1 (10.00%) Legal
Miscellaneous
1 2 (20.00%) Blackberry
2 1 (10.00%) Management Information System
2 1 (10.00%) Fat Client
2 1 (10.00%) Client/Server
2 1 (10.00%) Thin Client
Operating Systems
1 8 (80.00%) Windows
2 6 (60.00%) Windows 7
3 3 (30.00%) Windows Vista
4 1 (10.00%) Windows Server 2008
4 1 (10.00%) Windows XP
4 1 (10.00%) Windows Server 2003
4 1 (10.00%) Windows Server 2012
Processes & Methodologies
1 2 (20.00%) ITIL
2 1 (10.00%) Service Management
2 1 (10.00%) Information Security Management
2 1 (10.00%) Security Management
2 1 (10.00%) Information Security
2 1 (10.00%) Document Management
2 1 (10.00%) Time Management
2 1 (10.00%) ISMS
2 1 (10.00%) Network Management
2 1 (10.00%) Change Control
Programming Languages
1 4 (40.00%) SQL
Qualifications
1 4 (40.00%) Microsoft Certification
2 3 (30.00%) MCDST
2 3 (30.00%) MCITP
2 3 (30.00%) MCP
3 1 (10.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (10.00%) SLA
1 1 (10.00%) ISO/IEC 27001
System Software
1 6 (60.00%) Active Directory
2 3 (30.00%) VMware Infrastructure
2 3 (30.00%) Hyper-V
3 2 (20.00%) XenApp
Systems Management
1 2 (20.00%) SCCM
Vendors
1 7 (70.00%) Microsoft
2 4 (40.00%) Citrix
3 3 (30.00%) VMware
4 1 (10.00%) Dell