The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Sheffield region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 65 64 53
Rank change year-on-year
-1 -11
Permanent jobs requiring a 2nd Line Support 4 14 12
As % of all permanent IT jobs located in Sheffield 0.67% 1.98% 1.78%
As % of the Job Titles category 0.70% 2.02% 1.80%
Number of salaries quoted 4 5 12
Average salary £24,000 £23,000 £27,450
Average salary % change year-on-year
+4.34% -16.21%
90% offered a salary of more than £21,200 £20,900 £21,500
10% offered a salary of more than £24,700 £28,200 £32,200
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
South Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Sheffield region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Sheffield
Permanent IT job ads with a match in the
Job Titles category
573 693 666
As % of all permanent IT jobs located in Sheffield 96.30% 98.02% 98.96%
Number of salaries quoted 479 593 557
Average salary £40,000 £35,000 £35,000
Average salary % change year-on-year
+14.28% -
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £55,000 £47,500 £47,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Sheffield

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Sheffield region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Sheffield

2nd Line Support
Salary Trend in Sheffield

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Sheffield region.

2nd Line Support Salary Trend in Sheffield

2nd Line Support
Top 30 Related IT Skills in Sheffield

For the 6 months to 5 February 2016, IT jobs across the Sheffield region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 9 (90.00%) Windows
2 6 (60.00%) Active Directory
3 5 (50.00%) Microsoft
3 5 (50.00%) VMware
4 4 (40.00%) VMware Infrastructure
4 4 (40.00%) Windows 7
4 4 (40.00%) Windows Server
4 4 (40.00%) ITIL
4 4 (40.00%) MS Excel
5 3 (30.00%) Unix
5 3 (30.00%) Linux
5 3 (30.00%) Citrix
5 3 (30.00%) Problem Management
6 2 (20.00%) SCCM
6 2 (20.00%) VMware ESX
6 2 (20.00%) Microsoft App-V
6 2 (20.00%) Configuration Management
6 2 (20.00%) PowerShell
6 2 (20.00%) Windows Server 2008
6 2 (20.00%) vSphere
6 2 (20.00%) vCloud
6 2 (20.00%) Windows 8
6 2 (20.00%) Windows Server 2012
6 2 (20.00%) Apache
6 2 (20.00%) ITIL Certification
6 2 (20.00%) Terminal Services
6 2 (20.00%) Service Management
6 2 (20.00%) Service Delivery
6 2 (20.00%) Firewall
6 2 (20.00%) JBoss

2nd Line Support
Top Related IT Skills in Sheffield by Category

For the 6 months to 5 February 2016, IT jobs across the Sheffield region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) Apache
1 2 (20.00%) IIS
1 2 (20.00%) JBoss
2 1 (10.00%) IBM Notes
2 1 (10.00%) MS Exchange
Applications
1 4 (40.00%) MS Excel
2 2 (20.00%) MS Office
Communications & Networking
1 2 (20.00%) Firewall
1 2 (20.00%) TCP/IP
2 1 (10.00%) ATM
2 1 (10.00%) VoIP
General
1 1 (10.00%) Finance
Miscellaneous
1 1 (10.00%) EPoS
1 1 (10.00%) iSeries
1 1 (10.00%) Mainframe
Operating Systems
1 9 (90.00%) Windows
2 4 (40.00%) Windows 7
2 4 (40.00%) Windows Server
3 3 (30.00%) Linux
3 3 (30.00%) Unix
4 2 (20.00%) Windows 8
4 2 (20.00%) Windows Server 2008
4 2 (20.00%) Windows Server 2012
Processes & Methodologies
1 4 (40.00%) ITIL
2 3 (30.00%) Problem Management
3 2 (20.00%) Configuration Management
3 2 (20.00%) Service Delivery
3 2 (20.00%) Service Management
4 1 (10.00%) ERP
4 1 (10.00%) Knowledge Management
Programming Languages
1 2 (20.00%) PowerShell
2 1 (10.00%) SQL
Qualifications
1 2 (20.00%) ITIL Certification
2 1 (10.00%) MCP
2 1 (10.00%) MCSA
2 1 (10.00%) Microsoft Certification
System Software
1 6 (60.00%) Active Directory
2 4 (40.00%) VMware Infrastructure
3 2 (20.00%) Microsoft App-V
3 2 (20.00%) Terminal Services
3 2 (20.00%) vCloud
3 2 (20.00%) VMware ESX
3 2 (20.00%) vSphere
4 1 (10.00%) Hyper-V
Systems Management
1 2 (20.00%) SCCM
Vendors
1 5 (50.00%) Microsoft
1 5 (50.00%) VMware
2 3 (30.00%) Citrix
3 2 (20.00%) IBM
4 1 (10.00%) Lotus
4 1 (10.00%) Remedy
Sheffield, South Yorkshire
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