The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Solihull region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 42 46 -
Rank change year-on-year
+4 -
Permanent jobs citing Customer Engagement 5 2 0
As % of all permanent IT jobs located in Solihull 1.53% 0.75% -
As % of the Processes & Methodologies category 1.79% 0.92% -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £60,000 £50,000 £45,000
% change year-on-year
+20.00% +11.11%
Customer Engagement
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Solihull region.

Processes & Methodologies Category
Solihull
Permanent IT job ads with a match in the
Processes & Methodologies category
279 218 213
As % of all permanent IT jobs located in Solihull 85.58% 81.65% 81.92%
Number of salaries quoted 218 136 138
Average salary £37,500 £35,000 £37,500
Average salary % change year-on-year
+7.14% -6.66%
90% offered a salary of more than £26,000 £24,200 £28,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in Solihull

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Solihull region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Solihull

Customer Engagement
Salary Trend in Solihull

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Solihull region.

Customer Engagement Salary Trend in Solihull

Customer Engagement
Top 10 Related IT Skills in Solihull

For the 6 months to 27 January 2015, IT jobs across the Solihull region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 5 (83.33%) Billing
2 1 (16.67%) Incident Management
2 1 (16.67%) MS Project
2 1 (16.67%) ITIL
2 1 (16.67%) MS Excel
2 1 (16.67%) LAN
2 1 (16.67%) WAN
2 1 (16.67%) Microsoft
2 1 (16.67%) Active Directory
2 1 (16.67%) Service Delivery

Customer Engagement
Top Related IT Skills in Solihull by Category

For the 6 months to 27 January 2015, IT jobs across the Solihull region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 1 (16.67%) MS Project
1 1 (16.67%) MS Excel
Communications & Networking
1 1 (16.67%) LAN
1 1 (16.67%) WAN
General
1 5 (83.33%) Billing
Job Titles
1 1 (16.67%) Coordinator
1 1 (16.67%) Field Engineer
1 1 (16.67%) Service Delivery Coordinator
Processes & Methodologies
1 1 (16.67%) ITIL
1 1 (16.67%) Service Delivery
1 1 (16.67%) Incident Management
System Software
1 1 (16.67%) Active Directory
Vendors
1 1 (16.67%) Microsoft