The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 65 60 68
Rank change year-on-year
-5 +8
Permanent jobs requiring a Help Desk Support 7 6 2
As % of all permanent IT jobs located in Somerset 1.16% 1.21% 0.33%
As % of the Job Titles category 1.17% 1.23% 0.33%
Number of salaries quoted 3 3 2
Average salary £16,500 £23,000 £22,420
Average salary % change year-on-year
-28.26% +2.58%
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Help Desk Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Somerset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Somerset
Permanent IT job ads with a match in the
Job Titles category
598 487 599
As % of all permanent IT jobs located in Somerset 98.68% 98.19% 97.56%
Number of salaries quoted 510 436 479
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,750 £22,500 £21,738
10% offered a salary of more than £50,000 £52,500 £45,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Somerset region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Somerset

Help Desk Support
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Somerset region.

Help Desk Support Salary Trend in Somerset

Help Desk Support
Job Locations in Somerset

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Somerset region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath +3 4 - -
Taunton -11 3 £16,500 -28.26%
Help Desk Support
South West

Help Desk Support
Top 30 Related IT Skills in Somerset

For the 6 months to 11 February 2016, IT jobs across the Somerset region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 9 (64.29%) Windows
2 8 (57.14%) Windows 7
3 7 (50.00%) Microsoft
4 6 (42.86%) ITIL
5 5 (35.71%) VMware Infrastructure
5 5 (35.71%) VMware
5 5 (35.71%) VPN
5 5 (35.71%) Red Hat
5 5 (35.71%) Sage
6 4 (28.57%) Windows Server
6 4 (28.57%) Terminal Server
6 4 (28.57%) Shell Script
6 4 (28.57%) RDBMS
6 4 (28.57%) SLA
6 4 (28.57%) Citrix
6 4 (28.57%) ITIL Certification
6 4 (28.57%) Unix
6 4 (28.57%) Ingres
6 4 (28.57%) Linux
6 4 (28.57%) SQL
6 4 (28.57%) Oracle
6 4 (28.57%) SQL Server
6 4 (28.57%) Performance Monitoring
6 4 (28.57%) Relational Database
6 4 (28.57%) PowerShell
6 4 (28.57%) Management Information System
7 3 (21.43%) LAN
7 3 (21.43%) WAN
7 3 (21.43%) TCP/IP
8 1 (7.14%) MCTS

Help Desk Support
Top Related IT Skills in Somerset by Category

For the 6 months to 11 February 2016, IT jobs across the Somerset region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.14%) MS Exchange
Applications
1 1 (7.14%) MS Excel
1 1 (7.14%) MS Project
1 1 (7.14%) MS Visio
Cloud Services
1 1 (7.14%) Office 365
Communications & Networking
1 5 (35.71%) VPN
2 3 (21.43%) LAN
2 3 (21.43%) TCP/IP
2 3 (21.43%) WAN
3 1 (7.14%) DHCP
3 1 (7.14%) DNS
3 1 (7.14%) VoIP
3 1 (7.14%) Wireless
Database & Business Intelligence
1 4 (28.57%) Ingres
1 4 (28.57%) RDBMS
1 4 (28.57%) Relational Database
1 4 (28.57%) SQL Server
Miscellaneous
1 4 (28.57%) Management Information System
2 1 (7.14%) Driving Licence
Operating Systems
1 9 (64.29%) Windows
2 8 (57.14%) Windows 7
3 4 (28.57%) Linux
3 4 (28.57%) Unix
3 4 (28.57%) Windows Server
4 1 (7.14%) Windows Server 2008
4 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 6 (42.86%) ITIL
2 4 (28.57%) Performance Monitoring
3 1 (7.14%) Incident Management
3 1 (7.14%) Network Monitoring
3 1 (7.14%) Service Delivery
Programming Languages
1 4 (28.57%) PowerShell
1 4 (28.57%) Shell Script
1 4 (28.57%) SQL
Qualifications
1 4 (28.57%) ITIL Certification
2 1 (7.14%) A+ Certification
2 1 (7.14%) MCTS
2 1 (7.14%) Microsoft Certification
2 1 (7.14%) Network+ Certification
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 5 (35.71%) VMware Infrastructure
2 4 (28.57%) Terminal Server
3 1 (7.14%) Active Directory
Vendors
1 7 (50.00%) Microsoft
2 5 (35.71%) Red Hat
2 5 (35.71%) Sage
2 5 (35.71%) VMware
3 4 (28.57%) Citrix
3 4 (28.57%) Oracle
4 1 (7.14%) Adobe
4 1 (7.14%) Cisco