The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 59 76 69
Rank change year-on-year
+17 -7
Permanent jobs requiring a Help Desk Support 10 1 1
As % of all permanent IT jobs located in Somerset 1.68% 0.15% 0.16%
As % of the Job Titles category 1.79% 0.15% 0.17%
Number of salaries quoted 4 1 1
Average salary £22,750 £21,840 £44,000
Average salary % change year-on-year
+4.16% -50.36%
UK excluding London average salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%
Help Desk Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Somerset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Somerset
Permanent IT job ads with a match in the
Job Titles category
560 646 599
As % of all permanent IT jobs located in Somerset 93.96% 94.17% 96.46%
Number of salaries quoted 494 551 570
Average salary £35,000 £34,500 £37,500
Average salary % change year-on-year
+1.44% -8.00%
90% offered a salary of more than £21,000 £20,500 £23,500
10% offered a salary of more than £50,000 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Somerset region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Somerset

Help Desk Support
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Somerset region.

Help Desk Support Salary Trend in Somerset

Help Desk Support
Job Locations in Somerset

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Somerset region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Taunton +11 6 - -
Bath - 4 £22,750 -
Help Desk Support
South West

Help Desk Support
Top 30 Related IT Skills in Somerset

For the 6 months to 22 December 2014, IT jobs across the Somerset region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 23 (71.88%) Microsoft
2 21 (65.63%) Degree
3 20 (62.50%) MS Exchange
4 19 (59.38%) SQL Server
4 19 (59.38%) Mathematics
4 19 (59.38%) Disaster Recovery
4 19 (59.38%) VMware
5 14 (43.75%) MS Excel
6 12 (37.50%) Windows
7 9 (28.13%) Windows Server 2003
7 9 (28.13%) Windows Server 2008
7 9 (28.13%) Windows Server 2012
8 8 (25.00%) VMware Infrastructure
8 8 (25.00%) MS Office
8 8 (25.00%) Client/Server
9 6 (18.75%) DHCP
9 6 (18.75%) TCP/IP
9 6 (18.75%) VPN
9 6 (18.75%) DNS
9 6 (18.75%) Firewall
10 4 (12.50%) Active Directory
10 4 (12.50%) ITIL
11 3 (9.38%) MCP
11 3 (9.38%) MCSE
11 3 (9.38%) Microsoft Certification
11 3 (9.38%) Network Monitoring
12 2 (6.25%) Incident Management
13 1 (3.13%) VoIP
13 1 (3.13%) Remedy
13 1 (3.13%) Configuration Management

Help Desk Support
Top Related IT Skills in Somerset by Category

For the 6 months to 22 December 2014, IT jobs across the Somerset region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (62.50%) MS Exchange
2 1 (3.13%) SharePoint
Applications
1 14 (43.75%) MS Excel
2 8 (25.00%) MS Office
Communications & Networking
1 6 (18.75%) DHCP
1 6 (18.75%) TCP/IP
1 6 (18.75%) VPN
1 6 (18.75%) DNS
1 6 (18.75%) Firewall
2 1 (3.13%) VoIP
Database & Business Intelligence
1 19 (59.38%) SQL Server
General
1 1 (3.13%) Advertising
Miscellaneous
1 19 (59.38%) Mathematics
2 8 (25.00%) Client/Server
3 1 (3.13%) Analytical Skills
Operating Systems
1 12 (37.50%) Windows
2 9 (28.13%) Windows Server 2012
2 9 (28.13%) Windows Server 2003
2 9 (28.13%) Windows Server 2008
3 1 (3.13%) Windows 7
3 1 (3.13%) Windows 8
3 1 (3.13%) Linux
3 1 (3.13%) Windows XP
Processes & Methodologies
1 19 (59.38%) Disaster Recovery
2 4 (12.50%) ITIL
3 3 (9.38%) Network Monitoring
4 2 (6.25%) Incident Management
5 1 (3.13%) Configuration Management
Programming Languages
1 1 (3.13%) SQL
Qualifications
1 21 (65.63%) Degree
2 3 (9.38%) MCP
2 3 (9.38%) MCSE
2 3 (9.38%) Microsoft Certification
3 1 (3.13%) SC Cleared
3 1 (3.13%) Security Cleared
System Software
1 8 (25.00%) VMware Infrastructure
2 4 (12.50%) Active Directory
Vendors
1 23 (71.88%) Microsoft
2 19 (59.38%) VMware
3 1 (3.13%) Remedy