The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 363 412 392
Rank change year-on-year
+49 -20
Permanent jobs requiring a 1st Line Support Analyst 79 34 49
As % of all permanent IT jobs located in the South East 0.38% 0.15% 0.22%
As % of the Job Titles category 0.40% 0.16% 0.24%
Number of salaries quoted 78 31 47
Average salary £21,750 £22,500 £22,500
Average salary % change year-on-year
-3.33% -
90% offered a salary of more than £19,000 £18,000 £17,800
10% offered a salary of more than £25,000 £26,500 £40,000
UK excluding London average salary £21,250 £20,000 £21,000
% change year-on-year
+6.25% -4.76%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19915 21255 20730
As % of all permanent IT jobs located in the South East 95.05% 94.75% 95.13%
Number of salaries quoted 16104 16851 17285
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Salary Trend in the South East

1st Line Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the South East region over the 3 months to 30 March 2015.

1st Line Support Analyst Salary Histogram in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +26 36 £21,750 -17.92%
Kent +27 12 £25,000 +8.69%
Berkshire -10 11 £19,500 -3.70% 1
East Sussex - 8 £22,500 - 7
Hampshire 0 7 £22,500 - 1
West Sussex +4 2 £19,500 +8.33%
Buckinghamshire -1 2 £25,000 +38.88%
Oxfordshire - 1 £18,500 - 1
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 30 March 2015, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 90 (58.82%) Windows
2 77 (50.33%) MS Office
2 77 (50.33%) Microsoft
3 69 (45.10%) MS Excel
4 66 (43.14%) Active Directory
5 49 (32.03%) ITIL
6 41 (26.80%) Citrix
7 39 (25.49%) Windows 7
8 29 (18.95%) SLA
9 27 (17.65%) LAN
10 26 (16.99%) MS Exchange
10 26 (16.99%) WAN
11 24 (15.69%) TCP/IP
12 23 (15.03%) Service Management
13 22 (14.38%) Windows XP
14 18 (11.76%) Windows Server 2008
15 17 (11.11%) Incident Management
15 17 (11.11%) DNS
16 16 (10.46%) Windows Server 2003
16 16 (10.46%) DHCP
17 15 (9.80%) MCP
17 15 (9.80%) HP
17 15 (9.80%) Blackberry
17 15 (9.80%) Windows 8
18 14 (9.15%) Analytical Skills
18 14 (9.15%) Internet
18 14 (9.15%) Finance
18 14 (9.15%) SCCM
19 13 (8.50%) MS PowerPoint
19 13 (8.50%) Microsoft Certification

1st Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 30 March 2015, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (16.99%) MS Exchange
2 10 (6.54%) WorkSite
3 7 (4.58%) Exchange Server 2000
4 4 (2.61%) SharePoint
5 2 (1.31%) Blackberry Enterprise Server
Applications
1 77 (50.33%) MS Office
2 69 (45.10%) MS Excel
3 13 (8.50%) MS PowerPoint
Business Applications
1 7 (4.58%) Agresso
2 1 (0.65%) SalesLogix
2 1 (0.65%) Dynamics AX
Communications & Networking
1 27 (17.65%) LAN
2 26 (16.99%) WAN
3 24 (15.69%) TCP/IP
4 17 (11.11%) DNS
5 16 (10.46%) DHCP
6 14 (9.15%) Internet
7 11 (7.19%) VoIP
8 8 (5.23%) Firewall
9 5 (3.27%) VPN
10 1 (0.65%) Wi-Fi
Database & Business Intelligence
1 8 (5.23%) SQL Server
2 6 (3.92%) MySQL
Development Applications
1 1 (0.65%) SQL Server Management Studio (SSMS)
General
1 14 (9.15%) Finance
2 11 (7.19%) Law
3 7 (4.58%) Legal
4 5 (3.27%) Telecoms
5 3 (1.96%) German Language
5 3 (1.96%) Manufacturing
6 2 (1.31%) French Language
7 1 (0.65%) Advertising
7 1 (0.65%) Games
7 1 (0.65%) Retail
7 1 (0.65%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.65%) HTML
1 1 (0.65%) .NET
1 1 (0.65%) ADO.NET
1 1 (0.65%) ASP.NET
1 1 (0.65%) CSS
1 1 (0.65%) WCF
1 1 (0.65%) ASP.NET MVC
1 1 (0.65%) ASP.NET Web Forms
Miscellaneous
1 15 (9.80%) Blackberry
2 14 (9.15%) Analytical Skills
3 9 (5.88%) Computer Science
4 3 (1.96%) AS400
4 3 (1.96%) Mobile Computing
5 2 (1.31%) iPad
6 1 (0.65%) Digital Media
6 1 (0.65%) New Media
6 1 (0.65%) EPoS
6 1 (0.65%) Mathematics
Operating Systems
1 90 (58.82%) Windows
2 39 (25.49%) Windows 7
3 22 (14.38%) Windows XP
4 18 (11.76%) Windows Server 2008
5 16 (10.46%) Windows Server 2003
6 15 (9.80%) Windows 8
7 11 (7.19%) Mac OS
8 8 (5.23%) Windows 2000 Server
9 6 (3.92%) Linux
10 4 (2.61%) Mac OS X
10 4 (2.61%) Windows Vista
11 3 (1.96%) Windows 2000
12 1 (0.65%) Android
12 1 (0.65%) Apple iOS
Processes & Methodologies
1 49 (32.03%) ITIL
2 23 (15.03%) Service Management
3 17 (11.11%) Incident Management
4 11 (7.19%) Project Planning
5 7 (4.58%) Problem Management
5 7 (4.58%) ITSM
6 6 (3.92%) Service Delivery
7 5 (3.27%) Line Management
8 4 (2.61%) CRM
9 1 (0.65%) Project Management
9 1 (0.65%) PRINCE2
9 1 (0.65%) MVC
9 1 (0.65%) System Testing
Programming Languages
1 7 (4.58%) SQL
2 1 (0.65%) T-SQL
2 1 (0.65%) C#
Qualifications
1 15 (9.80%) MCP
2 13 (8.50%) Microsoft Certification
3 12 (7.84%) A+ Certification
4 10 (6.54%) MCSE
5 9 (5.88%) ITIL Foundation Certificate
6 8 (5.23%) CCNA
6 8 (5.23%) Cisco Certification
6 8 (5.23%) Degree
7 7 (4.58%) MCITP
7 7 (4.58%) HND
8 3 (1.96%) DV Cleared
8 3 (1.96%) Security Cleared
9 1 (0.65%) SC Cleared
Quality Assurance & Compliance
1 29 (18.95%) SLA
System Software
1 66 (43.14%) Active Directory
2 11 (7.19%) Citrix Presentation Server
2 11 (7.19%) XenApp
2 11 (7.19%) XenDesktop
Systems Management
1 14 (9.15%) SCCM
2 1 (0.65%) SCSM
2 1 (0.65%) Backup Exec
Vendors
1 77 (50.33%) Microsoft
2 41 (26.80%) Citrix
3 15 (9.80%) HP
4 9 (5.88%) Remedy
5 6 (3.92%) Oracle
6 3 (1.96%) Salesforce.com
7 2 (1.31%) Nimsoft
7 2 (1.31%) Apple
8 1 (0.65%) Sage
8 1 (0.65%) Avaya
8 1 (0.65%) Epicor
8 1 (0.65%) Cisco
8 1 (0.65%) Macromedia
8 1 (0.65%) MobileIron
8 1 (0.65%) McAfee
8 1 (0.65%) LANDesk
8 1 (0.65%) Draytek
8 1 (0.65%) NETGEAR
8 1 (0.65%) Panasonic
Brighton, East Sussex
Greywood Associates Limited
Salary: £20000 - £25000 per annum + benefits
Posted: 22 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 3 days ago
Brighton, East Sussex
Rullion IT Plus
Salary: £20000 - £25000 per annum + 25 days, pension, flexible work
Posted: 3 days ago
Thatcham, Berkshire
Latcom Ltd
Salary: From £17,000 to £20,000 per annum + Gd benefits
Posted: 3 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 4 days ago
Crowborough, East Sussex
PAW Associates
Salary: From £16,000 to £18,000 per annum
Posted: 4 days ago
Hampshire
Capita - ITIN
Salary: £18000 - £20000 per annum
Posted: 10 days ago