The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 368 403 405
Rank change year-on-year
+35 +2
Permanent jobs requiring a 1st Line Support Analyst 81 52 45
As % of all permanent IT jobs located in the South East 0.38% 0.22% 0.20%
As % of the Job Titles category 0.40% 0.23% 0.21%
Number of salaries quoted 80 47 43
Average salary £21,750 £22,500 £22,500
Average salary % change year-on-year
-3.33% -
90% offered a salary of more than £17,500 £18,000 £18,250
10% offered a salary of more than £25,000 £24,460 £40,000
UK excluding London average salary £21,000 £20,250 £20,500
% change year-on-year
+3.70% -1.21%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20179 22291 21737
As % of all permanent IT jobs located in the South East 94.89% 94.84% 95.12%
Number of salaries quoted 16172 17876 17969
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £63,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Salary Trend in the South East

1st Line Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the South East region over the 3 months to 1 May 2015.

1st Line Support Analyst Salary Histogram in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +34 27 £21,750 +3.57% 2
Kent +29 18 £21,500 -6.52% 1
East Sussex - 13 £22,500 - 1
West Sussex +4 7 £18,500 +2.77%
Berkshire -13 7 £18,750 -16.66%
Hampshire -8 5 £19,000 -15.55% 2
Oxfordshire +15 2 £17,750 -21.11% 1
Buckinghamshire +6 2 £25,000 +38.88%
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 1 May 2015, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 92 (59.74%) Windows
2 72 (46.75%) Microsoft
3 70 (45.45%) MS Office
4 68 (44.16%) Active Directory
5 58 (37.66%) MS Excel
6 49 (31.82%) ITIL
7 39 (25.32%) Citrix
7 39 (25.32%) Windows 7
8 38 (24.68%) SLA
9 27 (17.53%) MS Exchange
9 27 (17.53%) LAN
9 27 (17.53%) WAN
10 22 (14.29%) Service Management
11 20 (12.99%) Windows XP
12 18 (11.69%) TCP/IP
12 18 (11.69%) Windows 8
13 17 (11.04%) Windows Server 2008
13 17 (11.04%) Incident Management
14 16 (10.39%) Finance
15 15 (9.74%) Analytical Skills
15 15 (9.74%) DHCP
15 15 (9.74%) DNS
15 15 (9.74%) Windows Server 2003
16 14 (9.09%) Internet
16 14 (9.09%) Blackberry
17 13 (8.44%) SCCM
18 12 (7.79%) Microsoft Certification
18 12 (7.79%) VoIP
19 11 (7.14%) SQL Server
19 11 (7.14%) SQL

1st Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 1 May 2015, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (17.53%) MS Exchange
2 10 (6.49%) Exchange Server 2000
2 10 (6.49%) WorkSite
3 2 (1.30%) Blackberry Enterprise Server
Applications
1 70 (45.45%) MS Office
2 58 (37.66%) MS Excel
3 11 (7.14%) MS PowerPoint
Business Applications
1 7 (4.55%) Agresso
Communications & Networking
1 27 (17.53%) LAN
1 27 (17.53%) WAN
2 18 (11.69%) TCP/IP
3 15 (9.74%) DHCP
3 15 (9.74%) DNS
4 14 (9.09%) Internet
5 12 (7.79%) VoIP
6 9 (5.84%) Firewall
7 6 (3.90%) VPN
Database & Business Intelligence
1 11 (7.14%) SQL Server
2 10 (6.49%) MySQL
Development Applications
1 1 (0.65%) SQL Server Management Studio (SSMS)
General
1 16 (10.39%) Finance
2 11 (7.14%) Law
3 5 (3.25%) Telecoms
3 5 (3.25%) German Language
4 3 (1.95%) Manufacturing
4 3 (1.95%) French Language
5 2 (1.30%) Legal
6 1 (0.65%) Advertising
6 1 (0.65%) Marketing
6 1 (0.65%) Dutch Language
Libraries, Frameworks & Software Standards
1 1 (0.65%) .NET
1 1 (0.65%) HTML
1 1 (0.65%) ADO.NET
1 1 (0.65%) ASP.NET
1 1 (0.65%) CSS
1 1 (0.65%) WCF
1 1 (0.65%) ASP.NET Web Forms
1 1 (0.65%) ASP.NET MVC
Miscellaneous
1 15 (9.74%) Analytical Skills
2 14 (9.09%) Blackberry
3 6 (3.90%) Computer Science
4 3 (1.95%) Mobile Computing
5 2 (1.30%) iPad
5 2 (1.30%) Fat Client
5 2 (1.30%) AS400
5 2 (1.30%) Thin Client
6 1 (0.65%) Mathematics
Operating Systems
1 92 (59.74%) Windows
2 39 (25.32%) Windows 7
3 20 (12.99%) Windows XP
4 18 (11.69%) Windows 8
5 17 (11.04%) Windows Server 2008
6 15 (9.74%) Windows Server 2003
7 10 (6.49%) Windows 2000 Server
7 10 (6.49%) Mac OS
7 10 (6.49%) Linux
8 2 (1.30%) Windows Vista
8 2 (1.30%) Mac OS X
Processes & Methodologies
1 49 (31.82%) ITIL
2 22 (14.29%) Service Management
3 17 (11.04%) Incident Management
4 10 (6.49%) Project Planning
4 10 (6.49%) Problem Management
5 8 (5.19%) ITSM
6 7 (4.55%) Service Delivery
7 5 (3.25%) Line Management
8 4 (2.60%) System Testing
9 3 (1.95%) PRINCE2
10 2 (1.30%) DevOps
11 1 (0.65%) MVC
11 1 (0.65%) Continuous Improvement
Programming Languages
1 11 (7.14%) SQL
2 1 (0.65%) T-SQL
2 1 (0.65%) C#
Qualifications
1 12 (7.79%) Microsoft Certification
2 10 (6.49%) MCITP
2 10 (6.49%) Cisco Certification
2 10 (6.49%) A+ Certification
2 10 (6.49%) MCP
2 10 (6.49%) MCSE
2 10 (6.49%) CCNA
3 9 (5.84%) ITIL Foundation Certificate
4 7 (4.55%) Degree
5 6 (3.90%) HND
Quality Assurance & Compliance
1 38 (24.68%) SLA
System Software
1 68 (44.16%) Active Directory
2 10 (6.49%) XenApp
2 10 (6.49%) XenDesktop
2 10 (6.49%) Citrix Presentation Server
Systems Management
1 13 (8.44%) SCCM
2 3 (1.95%) SCSM
Vendors
1 72 (46.75%) Microsoft
2 39 (25.32%) Citrix
3 11 (7.14%) HP
4 10 (6.49%) Oracle
5 7 (4.55%) Remedy
6 4 (2.60%) Salesforce.com
6 4 (2.60%) Macromedia
7 2 (1.30%) Dell KACE
7 2 (1.30%) Nimsoft
7 2 (1.30%) Adobe
8 1 (0.65%) Cisco
8 1 (0.65%) Apple
8 1 (0.65%) Avaya
8 1 (0.65%) Draytek
8 1 (0.65%) LANDesk
8 1 (0.65%) Panasonic
8 1 (0.65%) NETGEAR
8 1 (0.65%) MobileIron
Hampshire
Zorba Consulting Limited
Salary: £22k - 25k per year + bonus plus benefits
Posted: 10 hours ago
Surrey
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum + pension, life insurance, other benefits
Posted: Yesterday
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: 4 days ago
Southampton, Hampshire
Capita Resourcing - IT Resourcing
Salary: £16000 - £18000 per annum + Benefits
Posted: 6 days ago
Brighton, East Sussex
Greywood Associates Limited
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £23,000 per annum + benefits
Posted: 6 days ago