The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 402 402 401
Rank change year-on-year
0 -1
Permanent jobs requiring a 1st Line Support Analyst 47 37 36
As % of all permanent IT jobs located in the South East 0.22% 0.17% 0.16%
As % of the Job Titles category 0.23% 0.18% 0.17%
Number of salaries quoted 43 35 34
Average salary £19,875 £20,000 £18,875
Average salary % change year-on-year
-0.62% +5.96%
90% offered a salary of more than £16,000 £16,900 £17,000
10% offered a salary of more than £22,500 £23,300 £23,000
UK excluding London average salary £19,000 £19,000 £19,000
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20681 20579 21307
As % of all permanent IT jobs located in the South East 94.71% 95.02% 95.53%
Number of salaries quoted 16344 16975 18242
Average salary £41,500 £42,000 £40,000
Average salary % change year-on-year
-1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £58,500 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Salary Trend in the South East

1st Line Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the South East region over the 3 months to 24 October 2014.

1st Line Support Analyst Salary Histogram in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +5 12 £19,500 -9.30% 3
Surrey -8 11 £21,500 +6.17% 2
Berkshire 0 6 £20,500 -3.52% 1
West Sussex -3 6 £20,000 -
Hampshire -7 6 £20,375 +42.98% 2
East Sussex - 3 £16,000 - 1
Oxfordshire +16 2 £16,000 -3.03%
Kent 0 1 £15,000 -34.78%
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 24 October 2014, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 59 (54.13%) Microsoft
2 56 (51.38%) Windows
3 52 (47.71%) MS Office
4 35 (32.11%) MS Excel
4 35 (32.11%) SLA
5 29 (26.61%) ITIL
6 24 (22.02%) Active Directory
7 16 (14.68%) Windows XP
8 15 (13.76%) Retail
8 15 (13.76%) Windows 7
9 13 (11.93%) Finance
9 13 (11.93%) Microsoft Certification
9 13 (11.93%) A+ Certification
9 13 (11.93%) EPoS
9 13 (11.93%) Windows 8
9 13 (11.93%) Analytical Skills
10 10 (9.17%) MCSE
11 9 (8.26%) MS Exchange
11 9 (8.26%) VoIP
11 9 (8.26%) SAP
11 9 (8.26%) SQL Server
11 9 (8.26%) SQL
11 9 (8.26%) Windows Server 2003
11 9 (8.26%) Wireless
11 9 (8.26%) Software Distribution
12 8 (7.34%) Cisco Certification
12 8 (7.34%) CCNA
13 7 (6.42%) TCP/IP
13 7 (6.42%) Windows 2000 Server
13 7 (6.42%) Security Cleared

1st Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 24 October 2014, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (8.26%) MS Exchange
2 5 (4.59%) SharePoint
2 5 (4.59%) Exchange Server 2000
3 3 (2.75%) Blackberry Enterprise Server
4 2 (1.83%) Exchange Server 2003
4 2 (1.83%) Exchange Server 2013
4 2 (1.83%) IIS
4 2 (1.83%) SAS
Applications
1 52 (47.71%) MS Office
2 35 (32.11%) MS Excel
Business Applications
1 1 (0.92%) SalesLogix
1 1 (0.92%) Dynamics AX
Communications & Networking
1 9 (8.26%) VoIP
1 9 (8.26%) Wireless
2 7 (6.42%) TCP/IP
3 5 (4.59%) VPN
3 5 (4.59%) LAN
4 4 (3.67%) WAN
5 2 (1.83%) Internet
5 2 (1.83%) Firewall
5 2 (1.83%) Unified Communications
6 1 (0.92%) Wi-Fi
6 1 (0.92%) SSH
6 1 (0.92%) DNS
Database & Business Intelligence
1 9 (8.26%) SQL Server
2 4 (3.67%) Data Warehouse
3 2 (1.83%) MS Access
Development Applications
1 4 (3.67%) Team Foundation Server
General
1 15 (13.76%) Retail
2 13 (11.93%) Finance
3 6 (5.50%) Legal
4 4 (3.67%) Banking
4 4 (3.67%) German Language
5 2 (1.83%) Telecoms
6 1 (0.92%) Games
6 1 (0.92%) Marketing
Libraries, Frameworks & Software Standards
1 2 (1.83%) .NET
2 1 (0.92%) HTML
Miscellaneous
1 13 (11.93%) EPoS
1 13 (11.93%) Analytical Skills
2 6 (5.50%) Computer Science
3 5 (4.59%) Blackberry
4 4 (3.67%) Statistics
5 2 (1.83%) Management Information System
5 2 (1.83%) Smartphone
5 2 (1.83%) iPhone
6 1 (0.92%) Digital Media
6 1 (0.92%) New Media
6 1 (0.92%) User Experience
6 1 (0.92%) Wiki
Operating Systems
1 56 (51.38%) Windows
2 16 (14.68%) Windows XP
3 15 (13.76%) Windows 7
4 13 (11.93%) Windows 8
5 9 (8.26%) Windows Server 2003
6 7 (6.42%) Windows Server 2012
6 7 (6.42%) Windows 2000 Server
7 5 (4.59%) Windows Vista
8 4 (3.67%) Windows Server 2008
9 3 (2.75%) Mac OS X
10 2 (1.83%) Windows 2000
10 2 (1.83%) Windows Mobile
11 1 (0.92%) Android
11 1 (0.92%) Apple iOS
Processes & Methodologies
1 29 (26.61%) ITIL
2 9 (8.26%) Software Distribution
3 6 (5.50%) Problem Management
3 6 (5.50%) CRM
3 6 (5.50%) Service Management
4 5 (4.59%) Project Management
5 4 (3.67%) Continuous Improvement
6 3 (2.75%) Incident Management
6 3 (2.75%) ITSM
7 2 (1.83%) Disaster Recovery
7 2 (1.83%) Data Entry
7 2 (1.83%) Line Management
8 1 (0.92%) Portfolio Management
8 1 (0.92%) Automation Testing
8 1 (0.92%) Email Marketing
8 1 (0.92%) System Testing
8 1 (0.92%) Time Management
8 1 (0.92%) E-Commerce
8 1 (0.92%) Workflow
8 1 (0.92%) Automated Testing
Programming Languages
1 9 (8.26%) SQL
2 3 (2.75%) C#
3 2 (1.83%) T-SQL
3 2 (1.83%) C
4 1 (0.92%) VB
4 1 (0.92%) C++
4 1 (0.92%) Java
Qualifications
1 13 (11.93%) Microsoft Certification
1 13 (11.93%) A+ Certification
2 10 (9.17%) MCSE
3 8 (7.34%) CCNA
3 8 (7.34%) Cisco Certification
4 7 (6.42%) Security Cleared
5 6 (5.50%) Degree
5 6 (5.50%) SC Cleared
5 6 (5.50%) MCP
6 5 (4.59%) MCITP
7 4 (3.67%) HND
7 4 (3.67%) MCSA
8 2 (1.83%) Security+ Certification
8 2 (1.83%) DV Cleared
8 2 (1.83%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 35 (32.11%) SLA
2 3 (2.75%) ISO/IEC 27001
3 1 (0.92%) QA
System Software
1 24 (22.02%) Active Directory
2 3 (2.75%) VMware Infrastructure
Systems Management
1 1 (0.92%) DameWare
1 1 (0.92%) Backup Exec
Vendors
1 59 (54.13%) Microsoft
2 9 (8.26%) SAP
3 5 (4.59%) Citrix
4 4 (3.67%) HP
5 3 (2.75%) Apple
5 3 (2.75%) VMware
6 2 (1.83%) BT
6 2 (1.83%) Remedy
6 2 (1.83%) Cisco
7 1 (0.92%) Macromedia
7 1 (0.92%) Oracle
7 1 (0.92%) Epicor
7 1 (0.92%) McAfee
7 1 (0.92%) Sage
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £17000 - £18300 per annum + £1,200 DV allowance
Posted: 4 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Posted: Yesterday
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £23000 per annum + Package
Posted: 2 days ago
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £14000 - £18000 Per Annum
Posted: 6 days ago
Woking, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 6 days ago