The statistics below represent IT jobs advertised across the South East region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
First Line Support Analyst
England / South East
Rank 334 357 363
Rank change year-on-year
+23 +6
Permanent jobs requiring a 1st Line Support Analyst 53 98 91
As % of all permanent IT jobs located in the South East 0.35% 0.50% 0.44%
As % of the Job Titles category 0.36% 0.52% 0.46%
Number of salaries quoted 51 97 86
Median salary £21,750 £21,000 £20,500
Median salary % change year-on-year
+3.57% +2.43%
90% offered a salary of more than £19,000 £17,500 £19,000
10% offered a salary of more than £24,000 £23,700 £22,500
UK excluding London median salary £21,500 £21,000 £20,000
% change year-on-year
+2.38% +5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
14540 18881 19977
As % of all permanent IT jobs located in the South East 96.78% 96.79% 97.18%
Number of salaries quoted 12067 16058 16220
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Salary Trend in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +13 15 £24,000 +11.62% 3
East Sussex +6 12 £21,000 -
Hampshire +18 10 £19,000 -5.00% 1
Berkshire +50 6 £21,500 +4.87% 2
Kent -4 5 £21,750 -3.33%
Buckinghamshire +20 4 £23,000 +6.97% 1
Oxfordshire +22 1 £25,000 +8.69%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 20 January 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support Analyst in the job title.

1 70 (61.40%) Windows
2 63 (55.26%) Microsoft
3 49 (42.98%) Active Directory
4 48 (42.11%) MS Office
5 38 (33.33%) MS Excel
6 37 (32.46%) ITIL
7 24 (21.05%) Cisco
8 20 (17.54%) SLA
9 16 (14.04%) Windows XP
9 16 (14.04%) Windows 8
10 14 (12.28%) Degree
10 14 (12.28%) Windows 7
11 13 (11.40%) MS Exchange
12 12 (10.53%) Office 365
13 11 (9.65%) Finance
13 11 (9.65%) Citrix
14 10 (8.77%) SAP
14 10 (8.77%) Analytical Skills
14 10 (8.77%) Windows Server
15 8 (7.02%) RedPrairie
15 8 (7.02%) ITIL V3
15 8 (7.02%) C
15 8 (7.02%) HND
15 8 (7.02%) VoIP
15 8 (7.02%) CAD
15 8 (7.02%) Chip and PIN
15 8 (7.02%) Computer Science
15 8 (7.02%) Polycom
16 7 (6.14%) SC Cleared
16 7 (6.14%) Security Cleared

1st Line Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (11.40%) MS Exchange
2 7 (6.14%) Exchange Server 2007
2 7 (6.14%) SharePoint
2 7 (6.14%) SharePoint 2010
3 3 (2.63%) Exchange Server 2003
4 1 (0.88%) Skype for Business
Applications
1 48 (42.11%) MS Office
2 38 (33.33%) MS Excel
3 1 (0.88%) MS PowerPoint
Business Applications
1 2 (1.75%) SAP Oil and Gas
Cloud Services
1 12 (10.53%) Office 365
2 6 (5.26%) Dropbox
Communications & Networking
1 8 (7.02%) VoIP
2 5 (4.39%) TCP/IP
3 4 (3.51%) Internet
4 3 (2.63%) Firewall
4 3 (2.63%) SMTP
5 2 (1.75%) Cisco ASA
5 2 (1.75%) DNS
5 2 (1.75%) LAN
6 1 (0.88%) Cisco IPT
6 1 (0.88%) Cisco Nexus
6 1 (0.88%) DHCP
6 1 (0.88%) FTP
6 1 (0.88%) IP Telephony
6 1 (0.88%) Network Security
6 1 (0.88%) Remote Desktop
6 1 (0.88%) SAN
6 1 (0.88%) Skype
6 1 (0.88%) VPN
6 1 (0.88%) WebEx
6 1 (0.88%) Wireless
Development Applications
1 1 (0.88%) JIRA
General
1 11 (9.65%) Finance
2 6 (5.26%) Spanish Language
3 4 (3.51%) German Language
4 3 (2.63%) Marketing
4 3 (2.63%) Retail
4 3 (2.63%) Telecoms
5 2 (1.75%) Electronics
5 2 (1.75%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.88%) COM
Miscellaneous
1 10 (8.77%) Analytical Skills
2 8 (7.02%) Chip and PIN
2 8 (7.02%) Computer Science
3 2 (1.75%) EPoS
4 1 (0.88%) AS400
4 1 (0.88%) Blackberry
4 1 (0.88%) Data Centre
4 1 (0.88%) Fat Client
4 1 (0.88%) Thin Client
4 1 (0.88%) User Experience
Operating Systems
1 70 (61.40%) Windows
2 16 (14.04%) Windows 8
2 16 (14.04%) Windows XP
3 14 (12.28%) Windows 7
4 10 (8.77%) Windows Server
5 7 (6.14%) Mac OS X
6 4 (3.51%) Linux
6 4 (3.51%) Windows 10
7 3 (2.63%) Apple iOS
7 3 (2.63%) Windows Server 2003
8 2 (1.75%) VMS
9 1 (0.88%) Unix
Processes & Methodologies
1 37 (32.46%) ITIL
2 8 (7.02%) CAD
2 8 (7.02%) ITIL V3
3 7 (6.14%) Workflow
3 7 (6.14%) Workflow Management
4 6 (5.26%) Root Cause Analysis
4 6 (5.26%) Validation
5 5 (4.39%) Incident Management
5 5 (4.39%) ITSM
5 5 (4.39%) Service Management
6 4 (3.51%) CRM
6 4 (3.51%) Line Management
7 3 (2.63%) Mobile Device Management
7 3 (2.63%) Network Monitoring
7 3 (2.63%) Service Delivery
7 3 (2.63%) Web Design
8 2 (1.75%) Digital Marketing
8 2 (1.75%) Problem Management
8 2 (1.75%) Programme Management
8 2 (1.75%) Time Management
Programming Languages
1 8 (7.02%) C
2 5 (4.39%) SQL
3 1 (0.88%) PowerShell
Qualifications
1 14 (12.28%) Degree
2 8 (7.02%) HND
3 7 (6.14%) SC Cleared
3 7 (6.14%) Security Cleared
4 6 (5.26%) CCNA
4 6 (5.26%) Cisco Certification
4 6 (5.26%) Microsoft Certification
5 3 (2.63%) MCITP
5 3 (2.63%) MCSE
6 2 (1.75%) ITIL Certification
7 1 (0.88%) CCENT
Quality Assurance & Compliance
1 20 (17.54%) SLA
System Software
1 49 (42.98%) Active Directory
2 3 (2.63%) IMail Server
3 2 (1.75%) XenApp
4 1 (0.88%) XenDesktop
Systems Management
1 7 (6.14%) SCCM
2 2 (1.75%) Nagios
3 1 (0.88%) Backup Exec
3 1 (0.88%) Cisco CUCM
Vendors
1 63 (55.26%) Microsoft
2 24 (21.05%) Cisco
3 11 (9.65%) Citrix
4 10 (8.77%) SAP
5 8 (7.02%) Polycom
5 8 (7.02%) RedPrairie
6 4 (3.51%) Apple
6 4 (3.51%) LANDesk
6 4 (3.51%) Remedy
7 3 (2.63%) Avaya
7 3 (2.63%) Splunk
8 1 (0.88%) AppSense
8 1 (0.88%) Juniper
8 1 (0.88%) Meraki
8 1 (0.88%) Mitel
8 1 (0.88%) Salesforce.com
8 1 (0.88%) ServiceNow
8 1 (0.88%) VMware
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