The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 363 383 413
Rank change year-on-year
+20 +30
Permanent jobs requiring a 1st Line Support Analyst 75 44 33
As % of all permanent IT jobs located in the South East 0.35% 0.21% 0.14%
As % of the Job Titles category 0.36% 0.22% 0.15%
Number of salaries quoted 70 43 30
Average salary £20,000 £20,500 £21,750
Average salary % change year-on-year
-2.43% -5.74%
90% offered a salary of more than £17,500 £16,700 £17,450
10% offered a salary of more than £22,000 £25,000 £25,250
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20563 20090 21958
As % of all permanent IT jobs located in the South East 95.45% 94.87% 95.42%
Number of salaries quoted 16586 16149 19149
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Salary Trend in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey 0 22 £20,500 - 3
East Sussex - 15 £20,500 -
Berkshire +19 14 £21,250 -1.16%
Buckinghamshire +5 10 £19,000 -13.63%
West Sussex +2 7 £20,000 +1.26%
Hampshire -17 4 £19,750 -21.00% 1
Kent -9 2 £17,000 -26.08%
Oxfordshire +1 1 - -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 24 December 2014, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 61 (53.04%) Microsoft
2 59 (51.30%) MS Office
3 55 (47.83%) Windows
4 49 (42.61%) MS Excel
5 35 (30.43%) ITIL
6 27 (23.48%) SLA
7 24 (20.87%) Active Directory
8 20 (17.39%) Windows 7
9 19 (16.52%) Citrix
10 18 (15.65%) Windows XP
11 16 (13.91%) A+ Certification
11 16 (13.91%) Service Management
12 13 (11.30%) MCP
12 13 (11.30%) HP
13 12 (10.43%) LAN
13 12 (10.43%) VoIP
13 12 (10.43%) TCP/IP
13 12 (10.43%) Analytical Skills
14 11 (9.57%) WAN
14 11 (9.57%) Computer Science
14 11 (9.57%) Windows 8
15 10 (8.70%) HND
15 10 (8.70%) Blackberry
15 10 (8.70%) Finance
15 10 (8.70%) Degree
16 9 (7.83%) SQL
16 9 (7.83%) EPoS
16 9 (7.83%) Retail
17 8 (6.96%) MS Exchange
17 8 (6.96%) DNS

1st Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 24 December 2014, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (6.96%) MS Exchange
2 6 (5.22%) SharePoint
3 2 (1.74%) WorkSite
3 2 (1.74%) SAS
4 1 (0.87%) Blackberry Enterprise Server
Applications
1 59 (51.30%) MS Office
2 49 (42.61%) MS Excel
3 8 (6.96%) MS PowerPoint
Business Applications
1 3 (2.61%) Agresso
2 1 (0.87%) SalesLogix
2 1 (0.87%) Dynamics AX
Communications & Networking
1 12 (10.43%) LAN
1 12 (10.43%) VoIP
1 12 (10.43%) TCP/IP
2 11 (9.57%) WAN
3 8 (6.96%) DNS
4 7 (6.09%) DHCP
5 6 (5.22%) Firewall
6 5 (4.35%) Wireless
6 5 (4.35%) VPN
7 3 (2.61%) Internet
8 2 (1.74%) Unified Communications
9 1 (0.87%) SSH
9 1 (0.87%) Wi-Fi
Database & Business Intelligence
1 6 (5.22%) SQL Server
2 2 (1.74%) Data Warehouse
Development Applications
1 2 (1.74%) Team Foundation Server
General
1 10 (8.70%) Finance
2 9 (7.83%) Retail
3 7 (6.09%) Legal
4 5 (4.35%) Telecoms
5 2 (1.74%) Banking
5 2 (1.74%) German Language
5 2 (1.74%) Law
6 1 (0.87%) Games
Libraries, Frameworks & Software Standards
1 1 (0.87%) .NET
Miscellaneous
1 12 (10.43%) Analytical Skills
2 11 (9.57%) Computer Science
3 10 (8.70%) Blackberry
4 9 (7.83%) EPoS
5 3 (2.61%) AS400
6 2 (1.74%) Smartphone
6 2 (1.74%) Statistics
6 2 (1.74%) Management Information System
6 2 (1.74%) iPhone
6 2 (1.74%) iPad
6 2 (1.74%) Mobile Computing
7 1 (0.87%) User Experience
7 1 (0.87%) Digital Media
7 1 (0.87%) New Media
Operating Systems
1 55 (47.83%) Windows
2 20 (17.39%) Windows 7
3 18 (15.65%) Windows XP
4 11 (9.57%) Windows 8
5 7 (6.09%) Mac OS
5 7 (6.09%) Windows Server 2003
6 5 (4.35%) Windows Server 2008
7 4 (3.48%) Windows Vista
7 4 (3.48%) Mac OS X
8 3 (2.61%) Windows 2000
9 2 (1.74%) Windows Server 2012
10 1 (0.87%) Apple iOS
10 1 (0.87%) Android
10 1 (0.87%) Windows 2000 Server
Processes & Methodologies
1 35 (30.43%) ITIL
2 16 (13.91%) Service Management
3 7 (6.09%) Project Planning
4 6 (5.22%) CRM
4 6 (5.22%) Line Management
5 5 (4.35%) Software Distribution
5 5 (4.35%) ITSM
5 5 (4.35%) Incident Management
6 3 (2.61%) Project Management
7 2 (1.74%) Disaster Recovery
7 2 (1.74%) Continuous Improvement
8 1 (0.87%) Automated Testing
8 1 (0.87%) Automation Testing
8 1 (0.87%) Problem Management
8 1 (0.87%) System Testing
8 1 (0.87%) Time Management
8 1 (0.87%) Portfolio Management
Programming Languages
1 9 (7.83%) SQL
2 2 (1.74%) C
Qualifications
1 16 (13.91%) A+ Certification
2 13 (11.30%) MCP
3 10 (8.70%) HND
3 10 (8.70%) Degree
4 8 (6.96%) Microsoft Certification
5 5 (4.35%) Security Cleared
5 5 (4.35%) MCSE
6 4 (3.48%) MCSA
7 3 (2.61%) CCNA
7 3 (2.61%) Cisco Certification
7 3 (2.61%) SC Cleared
7 3 (2.61%) DV Cleared
8 2 (1.74%) Security+ Certification
8 2 (1.74%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 27 (23.48%) SLA
System Software
1 24 (20.87%) Active Directory
2 7 (6.09%) Citrix Presentation Server
2 7 (6.09%) XenApp
2 7 (6.09%) XenDesktop
Systems Management
1 7 (6.09%) SCCM
2 1 (0.87%) DameWare
2 1 (0.87%) Backup Exec
Vendors
1 61 (53.04%) Microsoft
2 19 (16.52%) Citrix
3 13 (11.30%) HP
4 7 (6.09%) Remedy
5 5 (4.35%) SAP
6 3 (2.61%) Cisco
7 2 (1.74%) Apple
7 2 (1.74%) BT
7 2 (1.74%) Salesforce.com
8 1 (0.87%) Draytek
8 1 (0.87%) NETGEAR
8 1 (0.87%) Panasonic
8 1 (0.87%) Sage
8 1 (0.87%) McAfee
8 1 (0.87%) Macromedia
8 1 (0.87%) Oracle
8 1 (0.87%) Avaya
8 1 (0.87%) Epicor
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Woking, Surrey
Edge Specialist Recruitment
Salary: £18000 - £22000 per annum + Great Bens
Posted: 3 days ago
Fareham, Hampshire
Roc Search
Salary: £22000 - £25000 per annum + + Benefits
Posted: 4 days ago