The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 399 402 422
Rank change year-on-year
+3 +20
Permanent jobs requiring a 1st Line Support Analyst 44 29 25
As % of all permanent IT jobs located in the South East 0.20% 0.14% 0.11%
As % of the Job Titles category 0.21% 0.15% 0.12%
Number of salaries quoted 43 27 23
Average salary £19,750 £19,500 £20,000
Average salary % change year-on-year
+1.28% -2.50%
90% offered a salary of more than £17,500 £16,500 £17,100
10% offered a salary of more than £28,500 £23,200 £22,903
UK excluding London average salary £19,000 £18,000 £19,000
% change year-on-year
+5.55% -5.26%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20804 19749 21481
As % of all permanent IT jobs located in the South East 94.57% 95.04% 95.33%
Number of salaries quoted 16301 16331 18380
Average salary £41,500 £40,500 £40,000
Average salary % change year-on-year
+2.46% +1.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £58,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Salary Trend in the South East

1st Line Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the South East region over the 3 months to 18 September 2014.

1st Line Support Analyst Salary Histogram in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -3 15 £21,500 +7.50% 1
Buckinghamshire - 11 £18,000 - 3
Hampshire -4 10 £22,500 +57.89% 2
Berkshire -6 6 £20,750 +25.75% 3
West Sussex -21 2 £17,500 -10.25%
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 18 September 2014, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 69 (58.97%) Microsoft
2 62 (52.99%) Windows
3 54 (46.15%) MS Office
4 40 (34.19%) SLA
5 39 (33.33%) MS Excel
6 33 (28.21%) ITIL
7 32 (27.35%) Active Directory
8 21 (17.95%) Windows 7
9 16 (13.68%) Finance
10 15 (12.82%) Retail
10 15 (12.82%) A+ Certification
10 15 (12.82%) Windows 8
11 14 (11.97%) Windows XP
12 13 (11.11%) EPoS
12 13 (11.11%) Analytical Skills
13 12 (10.26%) Microsoft Certification
13 12 (10.26%) VoIP
14 11 (9.40%) MS Exchange
15 10 (8.55%) MCSE
15 10 (8.55%) SAP
15 10 (8.55%) SQL Server
15 10 (8.55%) SQL
15 10 (8.55%) Windows Server 2003
15 10 (8.55%) CCNA
15 10 (8.55%) Cisco Certification
15 10 (8.55%) Wireless
15 10 (8.55%) Software Distribution
16 8 (6.84%) Windows Server 2012
16 8 (6.84%) SC Cleared
16 8 (6.84%) Security Cleared

1st Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 18 September 2014, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (9.40%) MS Exchange
2 5 (4.27%) Exchange Server 2000
3 3 (2.56%) Blackberry Enterprise Server
3 3 (2.56%) IIS
4 2 (1.71%) SharePoint
4 2 (1.71%) SAS
4 2 (1.71%) Exchange Server 2003
4 2 (1.71%) Exchange Server 2013
5 1 (0.85%) IBM Notes
Applications
1 54 (46.15%) MS Office
2 39 (33.33%) MS Excel
Communications & Networking
1 12 (10.26%) VoIP
2 10 (8.55%) Wireless
3 5 (4.27%) TCP/IP
4 4 (3.42%) VPN
5 3 (2.56%) WAN
5 3 (2.56%) LAN
6 2 (1.71%) Internet
6 2 (1.71%) Firewall
6 2 (1.71%) Unified Communications
7 1 (0.85%) Cisco ASA
7 1 (0.85%) Cisco PIX
7 1 (0.85%) Network Security
7 1 (0.85%) SSH
Database & Business Intelligence
1 10 (8.55%) SQL Server
2 4 (3.42%) Data Warehouse
3 2 (1.71%) MS Access
3 2 (1.71%) Oracle Reports
Development Applications
1 4 (3.42%) Team Foundation Server
General
1 16 (13.68%) Finance
2 15 (12.82%) Retail
3 4 (3.42%) German Language
3 4 (3.42%) Banking
4 3 (2.56%) Legal
5 2 (1.71%) Electronics
5 2 (1.71%) Telecoms
5 2 (1.71%) Aerospace
5 2 (1.71%) Military
6 1 (0.85%) Marketing
Libraries, Frameworks & Software Standards
1 2 (1.71%) .NET
2 1 (0.85%) HTML
Miscellaneous
1 13 (11.11%) EPoS
1 13 (11.11%) Analytical Skills
2 7 (5.98%) Blackberry
3 4 (3.42%) Statistics
3 4 (3.42%) Computer Science
4 2 (1.71%) Smartphone
4 2 (1.71%) iPhone
4 2 (1.71%) Management Information System
5 1 (0.85%) User Experience
5 1 (0.85%) Wiki
Operating Systems
1 62 (52.99%) Windows
2 21 (17.95%) Windows 7
3 15 (12.82%) Windows 8
4 14 (11.97%) Windows XP
5 10 (8.55%) Windows Server 2003
6 8 (6.84%) Windows Server 2012
7 6 (5.13%) Windows 2000 Server
8 5 (4.27%) Windows Server 2008
9 3 (2.56%) Windows Vista
9 3 (2.56%) Windows Mobile
10 2 (1.71%) Mac OS X
11 1 (0.85%) Windows 2000
Processes & Methodologies
1 33 (28.21%) ITIL
2 10 (8.55%) Software Distribution
3 7 (5.98%) Service Management
4 6 (5.13%) Project Management
4 6 (5.13%) Problem Management
5 4 (3.42%) Continuous Improvement
5 4 (3.42%) Incident Management
6 3 (2.56%) ITSM
6 3 (2.56%) CRM
7 2 (1.71%) ERP
7 2 (1.71%) Information Management
7 2 (1.71%) Communications Security
7 2 (1.71%) Data Entry
7 2 (1.71%) Disaster Recovery
7 2 (1.71%) Workflow
7 2 (1.71%) Kalman Filter
7 2 (1.71%) Line Management
7 2 (1.71%) Network Monitoring
8 1 (0.85%) Automation Testing
8 1 (0.85%) Portfolio Management
Programming Languages
1 10 (8.55%) SQL
2 7 (5.98%) C#
3 6 (5.13%) C
4 3 (2.56%) T-SQL
5 1 (0.85%) VB
5 1 (0.85%) C++
5 1 (0.85%) Java
Qualifications
1 15 (12.82%) A+ Certification
2 12 (10.26%) Microsoft Certification
3 10 (8.55%) MCSE
3 10 (8.55%) CCNA
3 10 (8.55%) Cisco Certification
4 8 (6.84%) SC Cleared
4 8 (6.84%) Security Cleared
5 6 (5.13%) Degree
6 5 (4.27%) MCITP
6 5 (4.27%) MCP
7 4 (3.42%) MCSA
8 3 (2.56%) HND
9 2 (1.71%) Security+ Certification
9 2 (1.71%) Network+ Certification
9 2 (1.71%) ITIL Foundation Certificate
10 1 (0.85%) CCSA
10 1 (0.85%) DV Cleared
10 1 (0.85%) JNCIA
Quality Assurance & Compliance
1 40 (34.19%) SLA
2 3 (2.56%) ISO/IEC 27001
3 2 (1.71%) QA
System Software
1 32 (27.35%) Active Directory
2 4 (3.42%) VMware Infrastructure
Systems Management
1 1 (0.85%) DameWare
Vendors
1 69 (58.97%) Microsoft
2 10 (8.55%) SAP
3 5 (4.27%) HP
3 5 (4.27%) Cisco
4 4 (3.42%) Citrix
4 4 (3.42%) VMware
5 2 (1.71%) Oracle
5 2 (1.71%) Sophos
5 2 (1.71%) Apple
5 2 (1.71%) SolarWinds
5 2 (1.71%) BT
6 1 (0.85%) F5
6 1 (0.85%) Blue Coat
6 1 (0.85%) CheckPoint
6 1 (0.85%) Juniper
6 1 (0.85%) Lotus
6 1 (0.85%) Sun
6 1 (0.85%) Websense
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: Yesterday
Princes Risborough, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18500 - £21000 per annum
Posted: 6 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Advantage XPO
Salary: £16000 - £18000 per annum
Posted: 6 days ago
Southampton
Spectrum IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 7 days ago