The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
First Line Support Analyst
Rank 394 423 386
Rank change year-on-year
+29 -37
Permanent jobs requiring a 1st Line Support Analyst 42 20 35
As % of all permanent IT jobs located in the South East 0.191% 0.084% 0.154%
As % of the Job Titles category 0.201% 0.088% 0.163%
Number of salaries quoted 39 16 34
Average salary £22,500 £19,750 £23,000
Average salary % change year-on-year
+13.92% -14.13%
90% offered a salary of more than £18,200 £15,500 £18,600
10% offered a salary of more than £40,000 £22,625 £25,000
UK excluding London average salary £20,050 £19,000 £20,000
% change year-on-year
+5.52% -5.00%
All Job Titles
South East
Permanent IT job ads with a match in the
Job Titles category
20893 22619 21470
As % of all permanent IT jobs located in the South East 94.89% 95.19% 94.41%
Number of salaries quoted 17337 19571 18458
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £26,250 £25,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support Analyst
England

1st Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst across the South East region as a proportion of the total demand within the Job Titles category.

South East 1st Line Support Analyst Jobs Demand Trend

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

South East 1st Line Support Analyst Salary Trend

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the South East region over the 3 months to 17 May 2013.

South East 1st Line Support Analyst Salary Histogram

1st Line Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Oxfordshire - 13 £26,000 -
Surrey +20 11 £18,750 +2.73%
Hampshire +6 9 £19,250 +10.00%
Berkshire +5 5 £20,500 -2.38%
Buckinghamshire -6 2 £21,000 +40.00%
Kent - 1 £23,000 -
West Sussex - 1 £19,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 38 (48.10%) Windows
2 30 (37.97%) Microsoft
3 26 (32.91%) Active Directory
3 26 (32.91%) ITIL
4 25 (31.65%) MS Excel
5 20 (25.32%) Windows XP
5 20 (25.32%) SLA
6 17 (21.52%) MS Office
7 12 (15.19%) Windows 7
7 12 (15.19%) MS Exchange
8 11 (13.92%) Citrix
9 10 (12.66%) Cisco
9 10 (12.66%) Windows Server 2008
10 9 (11.39%) C
10 9 (11.39%) Windows Server 2003
11 8 (10.13%) Service Management
12 7 (8.861%) Management Information System
12 7 (8.861%) Incident Management
12 7 (8.861%) Exchange Server 2003
13 6 (7.595%) Firewall
13 6 (7.595%) Internet
13 6 (7.595%) Symantec
13 6 (7.595%) Microsoft Certification
13 6 (7.595%) Lotus
13 6 (7.595%) TCP/IP
14 5 (6.329%) SQL Server
14 5 (6.329%) Norton AntiVirus
14 5 (6.329%) Cisco Certification
14 5 (6.329%) Exchange Server 2010
14 5 (6.329%) SC Cleared

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (2.532%) .NET
2 1 (1.266%) COM
Application Platforms
1 12 (15.19%) MS Exchange
2 7 (8.861%) Exchange Server 2003
3 5 (6.329%) Exchange Server 2010
4 4 (5.063%) Lotus Domino
5 2 (2.532%) Lotus Notes
5 2 (2.532%) Exchange Server 2007
6 1 (1.266%) Lync
Applications
1 25 (31.65%) MS Excel
2 17 (21.52%) MS Office
3 1 (1.266%) MS PowerPoint
Business Applications
1 4 (5.063%) BPCS
Communications & Networking
1 6 (7.595%) TCP/IP
1 6 (7.595%) Internet
1 6 (7.595%) Firewall
2 3 (3.797%) VPN
2 3 (3.797%) LAN
2 3 (3.797%) WAN
3 2 (2.532%) Network Security
3 2 (2.532%) 3G
4 1 (1.266%) VoIP
Database & Business Intelligence
1 5 (6.329%) SQL Server
General
1 5 (6.329%) Finance
2 2 (2.532%) Retail
2 2 (2.532%) Russian Language
Miscellaneous
1 7 (8.861%) Management Information System
2 4 (5.063%) AS400
2 4 (5.063%) Mathematics
3 3 (3.797%) Blackberry
3 3 (3.797%) Statistics
4 2 (2.532%) EPoS
4 2 (2.532%) Device Driver
5 1 (1.266%) PDA
5 1 (1.266%) Video Conferencing
Operating Systems
1 38 (48.10%) Windows
2 20 (25.32%) Windows XP
3 12 (15.19%) Windows 7
4 10 (12.66%) Windows Server 2008
5 9 (11.39%) Windows Server 2003
6 5 (6.329%) Windows Vista
7 2 (2.532%) Windows 8
7 2 (2.532%) UNIX
8 1 (1.266%) Windows 2000 Server
8 1 (1.266%) Linux
Processes & Methodologies
1 26 (32.91%) ITIL
2 8 (10.13%) Service Management
3 7 (8.861%) Incident Management
4 4 (5.063%) User Acceptance Testing
4 4 (5.063%) Volume Testing
4 4 (5.063%) ITSM
4 4 (5.063%) CRM
4 4 (5.063%) E-Commerce
4 4 (5.063%) ERP
5 3 (3.797%) Service Delivery
6 2 (2.532%) Problem Management
6 2 (2.532%) Continuous Improvement
6 2 (2.532%) Root Cause Analysis
6 2 (2.532%) Software Deployment
7 1 (1.266%) Time Management
7 1 (1.266%) Data Security
Programming Languages
1 9 (11.39%) C
2 4 (5.063%) SQL
3 2 (2.532%) Java
4 1 (1.266%) JavaScript
4 1 (1.266%) PHP
4 1 (1.266%) Python
Qualifications
1 6 (7.595%) Microsoft Certification
2 5 (6.329%) Degree
2 5 (6.329%) SC Cleared
2 5 (6.329%) Security Cleared
2 5 (6.329%) Cisco Certification
3 2 (2.532%) MCP
3 2 (2.532%) MCSA
3 2 (2.532%) CCNA
4 1 (1.266%) Citrix Certification
4 1 (1.266%) MCSE
4 1 (1.266%) A+ Certification
4 1 (1.266%) MCDST
4 1 (1.266%) MCTS
4 1 (1.266%) CCAA
4 1 (1.266%) CCENT
Quality Assurance & Compliance
1 20 (25.32%) SLA
System Software
1 26 (32.91%) Active Directory
2 1 (1.266%) Terminal Services
2 1 (1.266%) VMware Infrastructure
Systems Management
1 5 (6.329%) Norton AntiVirus
Vendors
1 30 (37.97%) Microsoft
2 11 (13.92%) Citrix
3 10 (12.66%) Cisco
4 6 (7.595%) Lotus
4 6 (7.595%) Symantec
5 4 (5.063%) Cognos
5 4 (5.063%) VMware
6 3 (3.797%) CheckPoint
7 2 (2.532%) Sun
7 2 (2.532%) Sophos
8 1 (1.266%) Blue Coat
8 1 (1.266%) Oracle
8 1 (1.266%) Remedy
Crawley, West Sussex
1st Line Support Analyst / Call Logging / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / West Sussex / 18 - 21K + benefits and plenty of career progression required by...
Reflex Computer Recruitment
Salary: £18000 - £21000 per annum + Bens
Posted: 16 May 2013
Guildford, Surrey
Our client is looking for a 1st Line Support Analyst to be a key member of their busy and dynamic team who provide remote IT (ePOS) support to...
Advantage XPO
Salary: £15000 - £17000 per annum + Benefits
Posted: 23 April 2013
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013
Worthing, West Sussex
We are recruiting for a number of permanent 1st Line Support/Helpdesk Analyst / IT Service Desk Analyst to work for our leading organisation based in Worthing. They are...
DGH Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: 16 May 2013
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... I am looking for the following skills: Windows 7... Active Directory. Microsoft Exchange 2010. VMware. If you have...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bens
Posted: 17 May 2013