The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 379 384 422
Rank change year-on-year
+5 +38
Permanent jobs requiring a 1st Line Support Analyst 68 34 27
As % of all permanent IT jobs located in the South East 0.33% 0.17% 0.12%
As % of the Job Titles category 0.34% 0.18% 0.13%
Number of salaries quoted 67 33 25
Average salary £20,500 £21,500 £22,000
Average salary % change year-on-year
-4.65% -2.27%
90% offered a salary of more than £19,000 £19,500 £17,700
10% offered a salary of more than £22,500 £25,000 £25,000
UK excluding London average salary £20,400 £19,750 £20,000
% change year-on-year
+3.29% -1.25%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19809 19148 20813
As % of all permanent IT jobs located in the South East 95.58% 94.69% 95.24%
Number of salaries quoted 16141 15338 18097
Average salary £41,500 £42,500 £40,000
Average salary % change year-on-year
-2.35% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £58,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South East region.

1st Line Support Analyst Salary Trend in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -3 24 £20,500 -2.38% 3
Berkshire +14 15 £21,000 +1.20% 2
East Sussex - 12 £20,500 - 1
Buckinghamshire +10 6 £19,000 -15.55%
Hampshire -11 6 £21,125 -9.13% 2
West Sussex -8 3 £20,500 +5.12%
Kent -4 2 £22,000 -4.34% 3
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 23 January 2015, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 63 (54.78%) Microsoft
2 59 (51.30%) MS Office
3 53 (46.09%) MS Excel
4 51 (44.35%) Windows
5 38 (33.04%) ITIL
6 26 (22.61%) Active Directory
7 25 (21.74%) Citrix
8 23 (20.00%) Service Management
8 23 (20.00%) Windows 7
9 22 (19.13%) SLA
10 17 (14.78%) TCP/IP
11 16 (13.91%) Windows XP
11 16 (13.91%) A+ Certification
12 15 (13.04%) MCP
12 15 (13.04%) LAN
12 15 (13.04%) HP
12 15 (13.04%) Analytical Skills
13 14 (12.17%) WAN
14 13 (11.30%) VoIP
14 13 (11.30%) DNS
15 12 (10.43%) DHCP
15 12 (10.43%) MS Exchange
15 12 (10.43%) MS PowerPoint
16 11 (9.57%) Blackberry
17 10 (8.70%) Project Planning
17 10 (8.70%) Computer Science
17 10 (8.70%) XenApp
17 10 (8.70%) XenDesktop
17 10 (8.70%) Citrix Presentation Server
17 10 (8.70%) SCCM

1st Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 23 January 2015, IT jobs across the South East region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (10.43%) MS Exchange
2 6 (5.22%) SharePoint
3 4 (3.48%) WorkSite
4 1 (0.87%) SAS
4 1 (0.87%) Exchange Server 2000
Applications
1 59 (51.30%) MS Office
2 53 (46.09%) MS Excel
3 12 (10.43%) MS PowerPoint
Business Applications
1 6 (5.22%) Agresso
2 1 (0.87%) SalesLogix
2 1 (0.87%) Dynamics AX
Communications & Networking
1 17 (14.78%) TCP/IP
2 15 (13.04%) LAN
3 14 (12.17%) WAN
4 13 (11.30%) VoIP
4 13 (11.30%) DNS
5 12 (10.43%) DHCP
6 6 (5.22%) Firewall
7 5 (4.35%) Internet
8 4 (3.48%) VPN
9 3 (2.61%) Wireless
10 1 (0.87%) Unified Communications
10 1 (0.87%) Wi-Fi
Database & Business Intelligence
1 6 (5.22%) SQL Server
General
1 9 (7.83%) Finance
2 7 (6.09%) Legal
3 5 (4.35%) Retail
3 5 (4.35%) Telecoms
4 4 (3.48%) Law
5 2 (1.74%) German Language
6 1 (0.87%) French Language
6 1 (0.87%) Games
Libraries, Frameworks & Software Standards
1 1 (0.87%) .NET
Miscellaneous
1 15 (13.04%) Analytical Skills
2 11 (9.57%) Blackberry
3 10 (8.70%) Computer Science
4 7 (6.09%) EPoS
5 3 (2.61%) AS400
6 2 (1.74%) Management Information System
6 2 (1.74%) iPad
6 2 (1.74%) Mobile Computing
7 1 (0.87%) User Experience
7 1 (0.87%) Digital Media
7 1 (0.87%) New Media
7 1 (0.87%) iPhone
7 1 (0.87%) Smartphone
Operating Systems
1 51 (44.35%) Windows
2 23 (20.00%) Windows 7
3 16 (13.91%) Windows XP
4 10 (8.70%) Mac OS
5 9 (7.83%) Windows 8
6 6 (5.22%) Windows Server 2003
6 6 (5.22%) Windows Server 2008
7 4 (3.48%) Windows Vista
7 4 (3.48%) Mac OS X
8 3 (2.61%) Windows 2000
9 2 (1.74%) Windows 2000 Server
10 1 (0.87%) Android
10 1 (0.87%) Apple iOS
Processes & Methodologies
1 38 (33.04%) ITIL
2 23 (20.00%) Service Management
3 10 (8.70%) Project Planning
4 8 (6.96%) ITSM
4 8 (6.96%) Incident Management
5 6 (5.22%) Line Management
5 6 (5.22%) CRM
6 3 (2.61%) Software Distribution
7 1 (0.87%) Automation Testing
7 1 (0.87%) Automated Testing
7 1 (0.87%) Project Management
7 1 (0.87%) Service Delivery
7 1 (0.87%) Disaster Recovery
7 1 (0.87%) Problem Management
7 1 (0.87%) System Testing
7 1 (0.87%) Time Management
7 1 (0.87%) Portfolio Management
Programming Languages
1 9 (7.83%) SQL
2 2 (1.74%) C
Qualifications
1 16 (13.91%) A+ Certification
2 15 (13.04%) MCP
3 9 (7.83%) Degree
3 9 (7.83%) Microsoft Certification
4 8 (6.96%) HND
5 5 (4.35%) MCSE
5 5 (4.35%) Security Cleared
6 3 (2.61%) ITIL Foundation Certificate
6 3 (2.61%) SC Cleared
6 3 (2.61%) DV Cleared
6 3 (2.61%) CCNA
6 3 (2.61%) Cisco Certification
7 2 (1.74%) MCSA
8 1 (0.87%) Security+ Certification
8 1 (0.87%) MCITP
Quality Assurance & Compliance
1 22 (19.13%) SLA
System Software
1 26 (22.61%) Active Directory
2 10 (8.70%) Citrix Presentation Server
2 10 (8.70%) XenApp
2 10 (8.70%) XenDesktop
Systems Management
1 10 (8.70%) SCCM
2 1 (0.87%) Backup Exec
Vendors
1 63 (54.78%) Microsoft
2 25 (21.74%) Citrix
3 15 (13.04%) HP
4 8 (6.96%) Remedy
5 3 (2.61%) SAP
6 2 (1.74%) Cisco
6 2 (1.74%) Apple
6 2 (1.74%) Salesforce.com
7 1 (0.87%) Sage
7 1 (0.87%) McAfee
7 1 (0.87%) BT
7 1 (0.87%) Draytek
7 1 (0.87%) NETGEAR
7 1 (0.87%) Panasonic
7 1 (0.87%) Macromedia
7 1 (0.87%) Oracle
7 1 (0.87%) Avaya
7 1 (0.87%) Epicor
Woking, Surrey
Broady Limited
Salary: From £18,000 to £22,000 per annum + shift allowance + benefits
Posted: 15 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum + ben+training
Posted: 2 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £18000 - £21000 Per Annum
Posted: 2 days ago
Reading, Berkshire
Charlotte James Associates
Salary: £22700 per annum
Posted: 3 days ago
Whitstable
Capita - ITPS
Salary: £20000 - £23000 per annum + Excellent Benefits
Posted: 4 days ago
Chatham, Kent
JNC Recruitment
Salary: Up to £22,000 per annum
Posted: 4 days ago
Guildford, Surrey
Proactive Appointments
Salary: £18,000 per annum
Posted: 6 days ago