The statistics below represent IT jobs advertised across the South East region that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 358 409 390
Rank change year-on-year
+51 -19
Permanent jobs requiring a 1st Line Support Engineer 42 68 78
As % of all permanent IT jobs located in the South East 0.26% 0.32% 0.35%
As % of the Job Titles category 0.27% 0.33% 0.37%
Number of salaries quoted 40 68 71
Median salary £22,500 £22,000 £19,500
Median salary % change year-on-year
+2.27% +12.82%
90% offered a salary of more than £19,900 £18,500 £17,150
10% offered a salary of more than £26,000 £25,050 £23,175
UK excluding London median salary £22,500 £22,000 £19,500
% change year-on-year
+2.27% +12.82%
1st Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
15691 20859 21339
As % of all permanent IT jobs located in the South East 96.91% 97.04% 96.96%
Number of salaries quoted 13083 17595 17026
Median salary £42,500 £43,500 £40,000
Median salary % change year-on-year
-2.29% +8.75%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support Engineer
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the South East

1st Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the South East region.

1st Line Support Engineer Salary Trend in the South East

1st Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the South East region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +23 15 £25,000 +8.69% 2
Berkshire +55 13 £25,500 +8.51%
Hampshire +8 6 £20,000 +5.26%
Kent +15 4 £22,500 -
Buckinghamshire +18 2 £23,000 -14.81%
West Sussex +6 2 £21,000 +5.00%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 9 December 2016, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support Engineer in the job title.

1 66 (75.86%) Windows
2 43 (49.43%) Active Directory
3 38 (43.68%) VMware
4 37 (42.53%) Microsoft
5 32 (36.78%) MS Excel
6 30 (34.48%) Windows 8
7 26 (29.89%) Linux
7 26 (29.89%) ITIL
8 20 (22.99%) Citrix
8 20 (22.99%) VMware Infrastructure
8 20 (22.99%) Windows 7
9 19 (21.84%) Cisco
9 19 (21.84%) Windows 10
10 18 (20.69%) Windows Server
11 17 (19.54%) MS Exchange
11 17 (19.54%) Firewall
12 16 (18.39%) TCP/IP
13 12 (13.79%) E-Commerce
13 12 (13.79%) Windows XP
13 12 (13.79%) Internet
14 11 (12.64%) Blackberry
14 11 (12.64%) Mac OS
14 11 (12.64%) Exchange Server 2003
14 11 (12.64%) Exchange Server 2013
15 10 (11.49%) Degree
15 10 (11.49%) CCNA
15 10 (11.49%) Cisco Certification
15 10 (11.49%) MySQL
16 8 (9.20%) HP
17 7 (8.05%) VoIP

1st Line Support Engineer Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (19.54%) MS Exchange
2 11 (12.64%) Exchange Server 2003
2 11 (12.64%) Exchange Server 2013
3 1 (1.15%) IBM Notes
Applications
1 32 (36.78%) MS Excel
2 7 (8.05%) MS Office
3 1 (1.15%) MS PowerPoint
Business Applications
1 5 (5.75%) SAP Oil and Gas
Cloud Services
1 2 (2.30%) Office 365
2 1 (1.15%) Amazon AWS
Communications & Networking
1 17 (19.54%) Firewall
2 16 (18.39%) TCP/IP
3 12 (13.79%) Internet
4 7 (8.05%) LAN
4 7 (8.05%) VoIP
4 7 (8.05%) WAN
5 4 (4.60%) ADSL
6 3 (3.45%) Wireless
7 2 (2.30%) DHCP
7 2 (2.30%) DNS
7 2 (2.30%) SAN
8 1 (1.15%) Network Security
8 1 (1.15%) PBX
8 1 (1.15%) Unified Communications
8 1 (1.15%) VPN
8 1 (1.15%) Wi-Fi
Database & Business Intelligence
1 10 (11.49%) MySQL
2 3 (3.45%) SQL Server
3 2 (2.30%) SQL Server 2008
3 2 (2.30%) SQL Server 2012
General
1 7 (8.05%) Telecoms
2 6 (6.90%) Manufacturing
3 5 (5.75%) Electronics
3 5 (5.75%) Finance
3 5 (5.75%) Marketing
4 4 (4.60%) Games
Libraries, Frameworks & Software Standards
1 1 (1.15%) COM
Miscellaneous
1 11 (12.64%) Blackberry
2 2 (2.30%) Analytical Skills
2 2 (2.30%) Computer Science
2 2 (2.30%) Driving Licence
3 1 (1.15%) Data Centre
3 1 (1.15%) Management Information System
3 1 (1.15%) Mathematics
3 1 (1.15%) User Experience
Operating Systems
1 66 (75.86%) Windows
2 30 (34.48%) Windows 8
3 26 (29.89%) Linux
4 20 (22.99%) Windows 7
5 19 (21.84%) Windows 10
6 18 (20.69%) Windows Server
7 12 (13.79%) Windows XP
8 11 (12.64%) Mac OS
9 5 (5.75%) VMS
10 3 (3.45%) Windows Server 2008
11 2 (2.30%) Android
11 2 (2.30%) Apple iOS
11 2 (2.30%) Mac OS X
11 2 (2.30%) Windows Server 2012
Processes & Methodologies
1 26 (29.89%) ITIL
2 12 (13.79%) E-Commerce
3 5 (5.75%) Business Intelligence
3 5 (5.75%) Digital Marketing
3 5 (5.75%) Programme Management
3 5 (5.75%) Server Building
3 5 (5.75%) Ticket Management
4 2 (2.30%) Asset Management
4 2 (2.30%) Network Management
4 2 (2.30%) Service Delivery
4 2 (2.30%) Software Engineering
5 1 (1.15%) Continuous Improvement
5 1 (1.15%) Incident Management
5 1 (1.15%) Line Management
5 1 (1.15%) Service Management
5 1 (1.15%) Software Deployment
5 1 (1.15%) Web Development
Programming Languages
1 1 (1.15%) Java
1 1 (1.15%) SQL
1 1 (1.15%) VB
Qualifications
1 10 (11.49%) CCNA
1 10 (11.49%) Cisco Certification
1 10 (11.49%) Degree
2 6 (6.90%) CCENT
2 6 (6.90%) CCNP
3 5 (5.75%) A+ Certification
3 5 (5.75%) Network+ Certification
4 4 (4.60%) ITIL Foundation Certificate
5 1 (1.15%) DBS Check
5 1 (1.15%) HND
5 1 (1.15%) MCDST
5 1 (1.15%) Microsoft Certification
5 1 (1.15%) SAP Certification
5 1 (1.15%) SC Cleared
5 1 (1.15%) Security Cleared
Quality Assurance & Compliance
1 6 (6.90%) SLA
2 1 (1.15%) ISO 9001
2 1 (1.15%) ISO/IEC 27001
2 1 (1.15%) ISO22301
System Software
1 43 (49.43%) Active Directory
2 20 (22.99%) VMware Infrastructure
3 4 (4.60%) Terminal Server
4 2 (2.30%) XenDesktop
5 1 (1.15%) BitLocker
Systems Management
1 5 (5.75%) Nagios
2 1 (1.15%) SCCM
Vendors
1 38 (43.68%) VMware
2 37 (42.53%) Microsoft
3 20 (22.99%) Citrix
4 19 (21.84%) Cisco
5 8 (9.20%) HP
6 6 (6.90%) SAP
7 5 (5.75%) EMC
7 5 (5.75%) NetApp
8 2 (2.30%) Apple
8 2 (2.30%) Veeam
9 1 (1.15%) IBM
9 1 (1.15%) Zeacom
Surrey
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