The first table below looks at the demand for the 1st Line Support Engineer role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
First Line Support Engineer
Rank 402 409 393
Rank change year-on-year
+7 -16
Permanent jobs requiring a 1st Line Support Engineer 33 35 32
As % of all permanent IT jobs located in the South East 0.149% 0.145% 0.142%
As % of the Job Titles category 0.157% 0.152% 0.151%
Number of salaries quoted 33 33 30
Average salary £19,500 £20,000 £23,000
Average salary % change year-on-year
-2.50% -13.04%
90% offered a salary of more than £17,500 £17,500 £17,000
10% offered a salary of more than £22,500 £26,000 £31,500
UK excluding London average salary £19,000 £19,000 £21,000
% change year-on-year
- -9.52%
All Job Titles
South East
Permanent IT job ads with a match in the
Job Titles category
21074 22975 21253
As % of all permanent IT jobs located in the South East 94.88% 95.23% 94.43%
Number of salaries quoted 17479 19844 18264
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £26,500 £25,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support Engineer
England

1st Line Support Engineer
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Engineer across the South East region as a proportion of the total demand within the Job Titles category.

South East 1st Line Support Engineer Jobs Demand Trend

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the South East region.

South East 1st Line Support Engineer Salary Trend

1st Line Support Engineer
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the South East region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Surrey +19 10 £20,250 -7.95%
Berkshire +2 7 £20,500 -21.15%
Buckinghamshire -11 4 £17,500 -
Oxfordshire -14 4 £19,000 -9.52%
Kent -15 4 £21,750 +50.00%
West Sussex -9 3 £18,000 -5.26%
Hampshire +4 1 £17,500 -7.89%
1st Line Support Engineer
England

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the South East region that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 36 (64.29%) Windows
2 33 (58.93%) Microsoft
3 27 (48.21%) Active Directory
4 26 (46.43%) Windows 7
5 19 (33.93%) MS Office
6 16 (28.57%) MS Excel
7 15 (26.79%) SLA
7 15 (26.79%) VMware
7 15 (26.79%) Citrix
7 15 (26.79%) VMware Infrastructure
8 14 (25.00%) MS Exchange
9 10 (17.86%) Windows XP
10 9 (16.07%) TCP/IP
11 8 (14.29%) SQL
12 5 (8.929%) Windows Vista
12 5 (8.929%) Windows Server 2008
12 5 (8.929%) Linux
12 5 (8.929%) Cisco
12 5 (8.929%) Microsoft Certification
12 5 (8.929%) Firewall
13 4 (7.143%) Terminal Services
13 4 (7.143%) Windows Server 2003
13 4 (7.143%) LAN
13 4 (7.143%) WAN
13 4 (7.143%) ITIL
13 4 (7.143%) SQL Server
13 4 (7.143%) Exchange Server 2010
13 4 (7.143%) Degree
13 4 (7.143%) Blue Coat
14 3 (5.357%) Exchange Server 2003

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the South East region that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (5.357%) .NET
2 1 (1.786%) CSS
2 1 (1.786%) XML
2 1 (1.786%) XSLT
2 1 (1.786%) HTML
Application Platforms
1 14 (25.00%) MS Exchange
2 4 (7.143%) Exchange Server 2010
3 3 (5.357%) Exchange Server 2003
3 3 (5.357%) Exchange Server 2007
4 1 (1.786%) Lync
4 1 (1.786%) Blackberry Enterprise Server
Applications
1 19 (33.93%) MS Office
2 16 (28.57%) MS Excel
Business Applications
1 1 (1.786%) Dynamics CRM
Communications & Networking
1 9 (16.07%) TCP/IP
2 5 (8.929%) Firewall
3 4 (7.143%) LAN
3 4 (7.143%) WAN
4 3 (5.357%) VPN
5 2 (3.571%) DNS
5 2 (3.571%) DHCP
5 2 (3.571%) VoIP
5 2 (3.571%) ADSL
5 2 (3.571%) Intrusion Detection
6 1 (1.786%) SNMP
6 1 (1.786%) Wireless
Database & Business Intelligence
1 4 (7.143%) SQL Server
General
1 2 (3.571%) French Language
1 2 (3.571%) German Language
1 2 (3.571%) Retail
2 1 (1.786%) Finance
Miscellaneous
1 3 (5.357%) Blackberry
2 2 (3.571%) Management Information System
3 1 (1.786%) Statistics
3 1 (1.786%) Mathematics
3 1 (1.786%) Computer Science
3 1 (1.786%) iPhone
Operating Systems
1 36 (64.29%) Windows
2 26 (46.43%) Windows 7
3 10 (17.86%) Windows XP
4 5 (8.929%) Windows Vista
4 5 (8.929%) Windows Server 2008
4 5 (8.929%) Linux
5 4 (7.143%) Windows Server 2003
6 3 (5.357%) UNIX
7 2 (3.571%) Windows 8
8 1 (1.786%) Windows Mobile
Processes & Methodologies
1 4 (7.143%) ITIL
2 3 (5.357%) Incident Management
3 2 (3.571%) Service Management
3 2 (3.571%) Information Security
4 1 (1.786%) Migration
4 1 (1.786%) Load Balancing
4 1 (1.786%) Network Management
4 1 (1.786%) CRM
4 1 (1.786%) E-Commerce
Programming Languages
1 8 (14.29%) SQL
2 3 (5.357%) T-SQL
2 3 (5.357%) C#
3 1 (1.786%) Java
3 1 (1.786%) JavaScript
3 1 (1.786%) C
Qualifications
1 5 (8.929%) Microsoft Certification
2 4 (7.143%) Degree
3 3 (5.357%) Security Cleared
3 3 (5.357%) MCP
3 3 (5.357%) MCSE
4 2 (3.571%) CCSA
5 1 (1.786%) CCNA
5 1 (1.786%) Cisco Certification
Quality Assurance & Compliance
1 15 (26.79%) SLA
2 2 (3.571%) QA
System Software
1 27 (48.21%) Active Directory
2 15 (26.79%) VMware Infrastructure
3 4 (7.143%) Terminal Services
4 1 (1.786%) BlackBerry Internet Service
Systems Management
1 2 (3.571%) Backup Exec
1 2 (3.571%) DameWare
2 1 (1.786%) OpenView
2 1 (1.786%) Norton AntiVirus
Vendors
1 33 (58.93%) Microsoft
2 15 (26.79%) VMware
2 15 (26.79%) Citrix
3 5 (8.929%) Cisco
4 4 (7.143%) Blue Coat
5 3 (5.357%) Remedy
6 2 (3.571%) CheckPoint
6 2 (3.571%) Dell
6 2 (3.571%) IBM
7 1 (1.786%) Apple
7 1 (1.786%) Symantec
Surrey
You will be working on a busy service desk and be responsible for providing IT Windows support to end users. This role is Commutable from Walton-on-Thames,...
Mortimer Spinks
Salary: £19000 - £24000 per annum
Posted: 20 May 2013
Surrey, South East
Complete all work within ITIL framework*Continuously improve the efficiency and quality of tHe service* Where necessary, manage calls through to resolution ensuring the customer and call system...
Capita Resourcing
Salary: £20000.00 - £22000.00 per annum
Posted: 24 April 2013
Surrey
You will take responsibility for providing Helpdesk and Desktop Support across a Windows XP/7, Exchange, Active Directory and Blackberry Infrastructure environment. You will have a background providing...
Redrock Consulting Ltd
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 20 May 2013
Weybridge, Surrey
1st line Service Desk Support Analyst - Active Directory, Windows, service desk, 1st line, call logging system, password reset, ITIL... * Understanding of SLA's * Previous experience in a customer...
Capita Resourcing - Jobs at Capita
Salary: £20000.00 - £22000.00 per annum + Benefits
Posted: 21 May 2013
High Wycombe, Buckinghamshire
Windows Server 2003, 2008 and 2008 R2... Symantec Backup Exec. ADSL. TCP/IP... Microsoft SharePoint. Microsoft OCS 2007 / Lync 2010. Microsoft Hyper-V and VMware ESX virtualisation products.
NS Consultants
Salary: From £16,000 to £18,000 per annum
Posted: 16 May 2013