The statistics below represent IT jobs advertised across the South East region that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 380 401 375
Rank change year-on-year
+21 -26
Permanent jobs requiring a 1st Line Support Engineer 51 68 88
As % of all permanent IT jobs located in the South East 0.29% 0.32% 0.40%
As % of the Job Titles category 0.30% 0.33% 0.42%
Number of salaries quoted 45 67 83
Median salary £23,000 £22,000 £21,000
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £20,000 £18,550 £17,500
10% offered a salary of more than £27,500 £26,950 £23,500
UK excluding London median salary £22,500 £21,500 £21,000
% change year-on-year
+4.65% +2.38%
1st Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
16982 20334 21154
As % of all permanent IT jobs located in the South East 96.95% 96.62% 96.72%
Number of salaries quoted 14196 17058 16518
Median salary £45,000 £42,500 £41,500
Median salary % change year-on-year
+5.88% +2.40%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support Engineer
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the South East

1st Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the South East region.

1st Line Support Engineer Salary Trend in the South East

1st Line Support Engineer
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer across the South East region over the 3 months to 30 September 2016.

1st Line Support Engineer Salary Histogram in the South East

1st Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the South East region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +32 12 £26,250 +14.13% 2
Buckinghamshire +20 10 £23,000 -4.16%
Kent +19 10 £22,500 +7.14%
Berkshire +13 9 £25,000 +9.89% 1
Hampshire +5 9 £20,000 -21.56% 1
Oxfordshire -14 1 £25,000 +29.87%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 30 September 2016, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support Engineer in the job title.

1 77 (74.76%) Windows
2 46 (44.66%) Active Directory
3 34 (33.01%) Microsoft
4 32 (31.07%) VMware
5 31 (30.10%) MS Excel
6 28 (27.18%) Linux
6 28 (27.18%) Citrix
7 25 (24.27%) Cisco
7 25 (24.27%) ITIL
7 25 (24.27%) MS Exchange
8 21 (20.39%) LAN
8 21 (20.39%) WAN
8 21 (20.39%) TCP/IP
8 21 (20.39%) Windows 8
9 19 (18.45%) Windows Server
10 16 (15.53%) Blackberry
10 16 (15.53%) HP
10 16 (15.53%) Firewall
11 15 (14.56%) SLA
12 14 (13.59%) Windows 7
13 13 (12.62%) A+ Certification
13 13 (12.62%) ADSL
13 13 (12.62%) E-Commerce
13 13 (12.62%) Windows XP
14 12 (11.65%) NetApp
14 12 (11.65%) EMC
14 12 (11.65%) Network+ Certification
14 12 (11.65%) CCENT
15 11 (10.68%) Ticket Management
15 11 (10.68%) ITIL Foundation Certificate

1st Line Support Engineer Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (24.27%) MS Exchange
2 10 (9.71%) Exchange Server 2003
2 10 (9.71%) Exchange Server 2013
3 3 (2.91%) IBM Notes
4 2 (1.94%) IIS
5 1 (0.97%) Exchange Server 2007
5 1 (0.97%) Exchange Server 2010
5 1 (0.97%) SharePoint
Applications
1 31 (30.10%) MS Excel
2 8 (7.77%) MS Office
3 1 (0.97%) MS PowerPoint
Business Applications
1 5 (4.85%) SAP Oil and Gas
Cloud Services
1 2 (1.94%) Office 365
2 1 (0.97%) Amazon AWS
Communications & Networking
1 21 (20.39%) LAN
1 21 (20.39%) TCP/IP
1 21 (20.39%) WAN
2 16 (15.53%) Firewall
3 13 (12.62%) ADSL
4 11 (10.68%) Internet
5 10 (9.71%) DHCP
5 10 (9.71%) DNS
6 5 (4.85%) VoIP
7 4 (3.88%) Wireless
8 3 (2.91%) SAN
8 3 (2.91%) VPN
9 2 (1.94%) Broadband
10 1 (0.97%) PBX
10 1 (0.97%) Unified Communications
10 1 (0.97%) VLAN
Database & Business Intelligence
1 11 (10.68%) MySQL
2 7 (6.80%) SQL Server
3 3 (2.91%) SQL Server 2008
3 3 (2.91%) SQL Server 2012
General
1 8 (7.77%) Telecoms
2 5 (4.85%) Electronics
2 5 (4.85%) Finance
2 5 (4.85%) Games
2 5 (4.85%) Manufacturing
2 5 (4.85%) Marketing
3 1 (0.97%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.97%) COM
Miscellaneous
1 16 (15.53%) Blackberry
2 6 (5.83%) Analytical Skills
2 6 (5.83%) iPhone
3 4 (3.88%) Computer Science
4 3 (2.91%) Driving Licence
5 1 (0.97%) Data Centre
5 1 (0.97%) Management Information System
5 1 (0.97%) Mathematics
5 1 (0.97%) User Experience
Operating Systems
1 77 (74.76%) Windows
2 28 (27.18%) Linux
3 21 (20.39%) Windows 8
4 19 (18.45%) Windows Server
5 14 (13.59%) Windows 7
6 13 (12.62%) Windows XP
7 10 (9.71%) Mac OS
8 9 (8.74%) Android
8 9 (8.74%) Windows 10
9 8 (7.77%) Windows Server 2008
9 8 (7.77%) Windows Server 2012
10 5 (4.85%) VMS
11 3 (2.91%) Apple iOS
11 3 (2.91%) Mac OS X
12 1 (0.97%) Windows 2000
12 1 (0.97%) Windows Server 2003
12 1 (0.97%) Windows Vista
Processes & Methodologies
1 25 (24.27%) ITIL
2 13 (12.62%) E-Commerce
3 11 (10.68%) Ticket Management
4 6 (5.83%) Mobile Device Management
5 5 (4.85%) Business Intelligence
5 5 (4.85%) Digital Marketing
5 5 (4.85%) Programme Management
5 5 (4.85%) Server Building
6 3 (2.91%) Network Management
6 3 (2.91%) Service Delivery
6 3 (2.91%) Web Development
7 2 (1.94%) Asset Management
7 2 (1.94%) Software Engineering
7 2 (1.94%) Software Testing
8 1 (0.97%) Continuous Improvement
8 1 (0.97%) Incident Management
8 1 (0.97%) Migration
8 1 (0.97%) Risk Management
8 1 (0.97%) Service Management
8 1 (0.97%) Software Deployment
Programming Languages
1 7 (6.80%) SQL
2 6 (5.83%) VB
3 3 (2.91%) C#
3 3 (2.91%) Java
Qualifications
1 13 (12.62%) A+ Certification
2 12 (11.65%) CCENT
2 12 (11.65%) Network+ Certification
3 11 (10.68%) ITIL Foundation Certificate
4 10 (9.71%) Degree
5 8 (7.77%) CCNA
5 8 (7.77%) Cisco Certification
6 6 (5.83%) CCNP
6 6 (5.83%) MCP
7 3 (2.91%) MCITP
7 3 (2.91%) Microsoft Certification
7 3 (2.91%) SC Cleared
7 3 (2.91%) Security Cleared
8 2 (1.94%) DBS Check
8 2 (1.94%) MCSE
9 1 (0.97%) DV Cleared
9 1 (0.97%) GNVQ
9 1 (0.97%) HND
9 1 (0.97%) SAP Certification
Quality Assurance & Compliance
1 15 (14.56%) SLA
2 1 (0.97%) ISO 9001
2 1 (0.97%) ISO/IEC 27001
2 1 (0.97%) ISO22301
System Software
1 46 (44.66%) Active Directory
2 11 (10.68%) Terminal Server
3 7 (6.80%) VMware Infrastructure
4 3 (2.91%) XenDesktop
5 1 (0.97%) BitLocker
5 1 (0.97%) Hyper-V
5 1 (0.97%) vSphere
Systems Management
1 5 (4.85%) Nagios
2 1 (0.97%) SCCM
Vendors
1 34 (33.01%) Microsoft
2 32 (31.07%) VMware
3 28 (27.18%) Citrix
4 25 (24.27%) Cisco
5 16 (15.53%) HP
6 12 (11.65%) EMC
6 12 (11.65%) NetApp
7 6 (5.83%) SAP
8 3 (2.91%) Apple
8 3 (2.91%) IBM
8 3 (2.91%) Veeam
9 1 (0.97%) Aastra
9 1 (0.97%) Acronis
9 1 (0.97%) Borland
9 1 (0.97%) Juniper
9 1 (0.97%) Mitel
9 1 (0.97%) Symantec
9 1 (0.97%) Zeacom
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