The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 440 448 441
Rank change year-on-year
+8 -7
Permanent jobs requiring a 2nd Line Support Technician 10 6 9
As % of all permanent IT jobs located in the South East 0.053% 0.029% 0.044%
As % of the Job Titles category 0.055% 0.030% 0.045%
Number of salaries quoted 10 5 7
Average salary £22,000 £26,000 £25,500
Average salary % change year-on-year
-15.38% +1.96%
90% offered a salary of more than £19,000 £25,000 £22,800
10% offered a salary of more than £24,800 £26,000 £32,000
UK excluding London average salary £23,250 £23,500 £24,000
% change year-on-year
-1.06% -2.08%
2nd Line Support Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
18287 19931 19929
As % of all permanent IT jobs located in the South East 96.42% 97.07% 96.56%
Number of salaries quoted 15671 16283 15778
Average salary £44,000 £40,500 £42,500
Average salary % change year-on-year
+8.64% -4.70%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Technician
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the South East

2nd Line Support Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the South East region.

2nd Line Support Technician Salary Trend in the South East

2nd Line Support Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +5 5 £20,000 -20.00% 1
Kent +6 2 £24,500 -5.76%
Buckinghamshire - 1 £19,000 -
Hampshire - 1 £27,500 -
West Sussex - 1 £22,500 -
2nd Line Support Technician
England

2nd Line Support Technician
Top 30 Related IT Skills in the South East

For the 6 months to 13 February 2016, IT jobs across the South East region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 18 (72.00%) Windows
2 16 (64.00%) Active Directory
3 8 (32.00%) VMware
4 7 (28.00%) Microsoft
4 7 (28.00%) Microsoft Certification
5 6 (24.00%) Windows Server
5 6 (24.00%) WAN
5 6 (24.00%) MCSE
5 6 (24.00%) MCSA
5 6 (24.00%) LAN
6 4 (16.00%) MS Excel
6 4 (16.00%) Oracle
6 4 (16.00%) SQL Server
6 4 (16.00%) Investment Management
7 3 (12.00%) Hyper-V
7 3 (12.00%) Windows 7
7 3 (12.00%) Data Centre
7 3 (12.00%) Remote Desktop
7 3 (12.00%) MS Office
7 3 (12.00%) MS Exchange
7 3 (12.00%) DHCP
7 3 (12.00%) DNS
7 3 (12.00%) SLA
7 3 (12.00%) Cisco
8 2 (8.00%) CCNA
8 2 (8.00%) CCDA
8 2 (8.00%) TCP/IP
8 2 (8.00%) SharePoint
8 2 (8.00%) JavaScript
8 2 (8.00%) SQL

2nd Line Support Technician
Top Related IT Skills in the South East by Category

For the 6 months to 13 February 2016, IT jobs across the South East region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.00%) MS Exchange
2 2 (8.00%) CMS
2 2 (8.00%) SharePoint
3 1 (4.00%) Blackberry Enterprise Server
3 1 (4.00%) IIS
Applications
1 4 (16.00%) MS Excel
2 3 (12.00%) MS Office
Business Applications
1 1 (4.00%) Dynamics GP
Communications & Networking
1 6 (24.00%) LAN
1 6 (24.00%) WAN
2 3 (12.00%) DHCP
2 3 (12.00%) DNS
2 3 (12.00%) Remote Desktop
3 2 (8.00%) TCP/IP
4 1 (4.00%) Firewall
4 1 (4.00%) Internet
4 1 (4.00%) IP Telephony
4 1 (4.00%) VoIP
4 1 (4.00%) VPN
Database & Business Intelligence
1 4 (16.00%) SQL Server
General
1 1 (4.00%) Finance
1 1 (4.00%) Law
Miscellaneous
1 3 (12.00%) Data Centre
2 1 (4.00%) Analytical Skills
2 1 (4.00%) Blackberry
2 1 (4.00%) Computer Science
2 1 (4.00%) Fat Client
2 1 (4.00%) Management Information System
2 1 (4.00%) Thin Client
Operating Systems
1 18 (72.00%) Windows
2 6 (24.00%) Windows Server
3 3 (12.00%) Windows 7
4 1 (4.00%) Linux
4 1 (4.00%) Mac OS X
4 1 (4.00%) Windows 8
4 1 (4.00%) Windows Server 2003
4 1 (4.00%) Windows Server 2008
4 1 (4.00%) Windows Server 2012
Processes & Methodologies
1 4 (16.00%) Investment Management
2 2 (8.00%) Content Management
2 2 (8.00%) Service Delivery
3 1 (4.00%) CRM
3 1 (4.00%) ITIL
3 1 (4.00%) Mentoring
3 1 (4.00%) Software Testing
3 1 (4.00%) Time Management
Programming Languages
1 2 (8.00%) JavaScript
1 2 (8.00%) SQL
1 2 (8.00%) T-SQL
Qualifications
1 7 (28.00%) Microsoft Certification
2 6 (24.00%) MCSA
2 6 (24.00%) MCSE
3 2 (8.00%) CCDA
3 2 (8.00%) CCNA
3 2 (8.00%) Cisco Certification
4 1 (4.00%) Degree
Quality Assurance & Compliance
1 3 (12.00%) SLA
System Software
1 16 (64.00%) Active Directory
2 3 (12.00%) Hyper-V
3 2 (8.00%) VMware Infrastructure
Vendors
1 8 (32.00%) VMware
2 7 (28.00%) Microsoft
3 4 (16.00%) Oracle
4 3 (12.00%) Cisco
5 2 (8.00%) Citrix
5 2 (8.00%) Dell
6 1 (4.00%) CheckPoint
6 1 (4.00%) Dell KACE
6 1 (4.00%) HP
6 1 (4.00%) Supermicro
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