The first table below looks at the demand for the 2nd Line Support Technician role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 440 434 439
Rank change year-on-year
-6 +5
Permanent jobs requiring a 2nd Line Support Technician 11 4 2
As % of all permanent IT jobs located in the South East 0.046% 0.018% 0.008%
As % of the Job Titles category 0.048% 0.019% 0.009%
Number of salaries quoted 6 4 2
Average salary £25,500 £28,250 £27,000
Average salary % change year-on-year
-9.73% +4.62%
90% offered a salary of more than £23,000 £22,950 £23,400
10% offered a salary of more than £37,500 £29,000 £30,600
UK excluding London average salary £22,000 £22,500 £21,700
% change year-on-year
-2.22% +3.68%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
22768 21308 23387
As % of all permanent IT jobs located in the South East 94.70% 94.93% 95.45%
Number of salaries quoted 18193 17655 20251
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,500 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support Technician
England

2nd Line Support Technician
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the South East

2nd Line Support Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the South East region.

2nd Line Support Technician Salary Trend in the South East

2nd Line Support Technician
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the South East region over the 3 months to 18 April 2014.

2nd Line Support Technician Salary Histogram in the South East

2nd Line Support Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Oxfordshire - 5 - -
East Sussex - 2 £25,500 -
Hampshire - 2 £28,000 -
Buckinghamshire 0 1 £25,000 -9.09%
Surrey -3 1 £40,000 +37.93%
2nd Line Support Technician
England

2nd Line Support Technician
Top 30 Related IT Skills in the South East

For the 6 months to 18 April 2014, IT jobs across the South East region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 18 (75.00%) Windows
2 17 (70.83%) Active Directory
3 15 (62.50%) Windows Server 2008
4 12 (50.00%) DNS
5 11 (45.83%) Windows Server 2003
6 10 (41.67%) Citrix
6 10 (41.67%) MS Exchange
7 8 (33.33%) SLA
7 8 (33.33%) Microsoft
8 7 (29.17%) Windows 7
9 6 (25.00%) Fat Client
9 6 (25.00%) Thin Client
9 6 (25.00%) Blackberry
9 6 (25.00%) Service Delivery
9 6 (25.00%) Finance
9 6 (25.00%) VPN
10 5 (20.83%) Firewall
10 5 (20.83%) Microsoft App-V
10 5 (20.83%) SCCM
10 5 (20.83%) XenApp
10 5 (20.83%) XenDesktop
11 4 (16.67%) Exchange Server 2010
11 4 (16.67%) VMware
11 4 (16.67%) MS Excel
11 4 (16.67%) DHCP
11 4 (16.67%) TCP/IP
12 3 (12.50%) Microsoft Certification
12 3 (12.50%) MCP
12 3 (12.50%) Blackberry Enterprise Server
12 3 (12.50%) Hyper-V

2nd Line Support Technician
Top Related IT Skills in the South East by Category

For the 6 months to 18 April 2014, IT jobs across the South East region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (41.67%) MS Exchange
2 4 (16.67%) Exchange Server 2010
3 3 (12.50%) Blackberry Enterprise Server
4 2 (8.33%) Exchange Server 2013
4 2 (8.33%) Exchange Server 2003
5 1 (4.17%) SharePoint
5 1 (4.17%) IBM Notes
5 1 (4.17%) Exchange Server 2007
5 1 (4.17%) SharePoint 2010
Applications
1 4 (16.67%) MS Excel
2 2 (8.33%) MS Office
Communications & Networking
1 12 (50.00%) DNS
2 6 (25.00%) VPN
3 5 (20.83%) Firewall
4 4 (16.67%) DHCP
4 4 (16.67%) TCP/IP
5 1 (4.17%) SAN
5 1 (4.17%) Broadband
5 1 (4.17%) LAN
5 1 (4.17%) WAN
5 1 (4.17%) 3G
General
1 6 (25.00%) Finance
2 1 (4.17%) Pharmaceutical
Miscellaneous
1 6 (25.00%) Fat Client
1 6 (25.00%) Thin Client
1 6 (25.00%) Blackberry
2 1 (4.17%) NHS
2 1 (4.17%) Management Information System
Operating Systems
1 18 (75.00%) Windows
2 15 (62.50%) Windows Server 2008
3 11 (45.83%) Windows Server 2003
4 7 (29.17%) Windows 7
5 2 (8.33%) Windows XP
6 1 (4.17%) UNIX
6 1 (4.17%) Linux
6 1 (4.17%) Windows Server 2012
Processes & Methodologies
1 6 (25.00%) Service Delivery
2 2 (8.33%) ITIL
3 1 (4.17%) Information Security
3 1 (4.17%) Validation
3 1 (4.17%) Information Security Management
3 1 (4.17%) Security Management
3 1 (4.17%) Service Management
3 1 (4.17%) ISMS
3 1 (4.17%) Network Management
3 1 (4.17%) Change Control
Qualifications
1 3 (12.50%) Microsoft Certification
1 3 (12.50%) MCP
2 1 (4.17%) MCSE
2 1 (4.17%) MCSA
2 1 (4.17%) CCSE
2 1 (4.17%) MCITP
2 1 (4.17%) CCSA
Quality Assurance & Compliance
1 8 (33.33%) SLA
2 1 (4.17%) 21 CFR Part 11
2 1 (4.17%) GAMP
2 1 (4.17%) GCP
2 1 (4.17%) GMP
2 1 (4.17%) GxP
2 1 (4.17%) ISO/IEC 27001
System Software
1 17 (70.83%) Active Directory
2 5 (20.83%) Microsoft App-V
2 5 (20.83%) XenApp
2 5 (20.83%) XenDesktop
3 3 (12.50%) Hyper-V
4 1 (4.17%) Terminal Services
4 1 (4.17%) VMware Infrastructure
Systems Management
1 5 (20.83%) SCCM
2 1 (4.17%) OpenView
2 1 (4.17%) OVSD
Vendors
1 10 (41.67%) Citrix
2 8 (33.33%) Microsoft
3 4 (16.67%) VMware
4 2 (8.33%) Mitel
4 2 (8.33%) Cisco
5 1 (4.17%) Lotus
5 1 (4.17%) HP
5 1 (4.17%) Dell
5 1 (4.17%) BT
5 1 (4.17%) CheckPoint
5 1 (4.17%) WatchGuard
5 1 (4.17%) ServiceNow