The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 429 454 433
Rank change year-on-year
+25 -21
Permanent jobs requiring a 2nd Line Support Technician 12 16 5
As % of all permanent IT jobs located in the South East 0.058% 0.070% 0.023%
As % of the Job Titles category 0.061% 0.074% 0.024%
Number of salaries quoted 12 3 5
Average salary £22,250 £24,000 £25,000
Average salary % change year-on-year
-7.29% -4.00%
90% offered a salary of more than £21,100 £24,000 £22,900
10% offered a salary of more than £25,000 £27,600 £32,850
UK excluding London average salary £22,000 £25,000 £22,500
% change year-on-year
-12.00% +11.11%
2nd Line Support Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19713 21727 21070
As % of all permanent IT jobs located in the South East 94.98% 95.00% 95.00%
Number of salaries quoted 16217 17415 17392
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the South East

2nd Line Support Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the South East region.

2nd Line Support Technician Salary Trend in the South East

2nd Line Support Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Oxfordshire - 5 £22,000 -
Middlesex - 3 £25,000 -
Hampshire +5 2 £21,000 -12.50%
West Sussex - 2 £26,250 -
2nd Line Support Technician
England

2nd Line Support Technician
Top 30 Related IT Skills in the South East

For the 6 months to 28 July 2015, IT jobs across the South East region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 8 (53.33%) Windows
1 8 (53.33%) Microsoft
2 6 (40.00%) MS Exchange
2 6 (40.00%) Video Conferencing
3 5 (33.33%) DHCP
3 5 (33.33%) Active Directory
3 5 (33.33%) DNS
4 4 (26.67%) SLA
4 4 (26.67%) Citrix
4 4 (26.67%) Microsoft Certification
4 4 (26.67%) TCP/IP
4 4 (26.67%) MS Excel
4 4 (26.67%) SC Cleared
4 4 (26.67%) Security Cleared
5 3 (20.00%) Windows Server 2008
5 3 (20.00%) NAS
5 3 (20.00%) Exchange Server 2010
5 3 (20.00%) Windows 8
5 3 (20.00%) Exchange Server 2013
5 3 (20.00%) Windows XP
5 3 (20.00%) MS Office
5 3 (20.00%) SAN
5 3 (20.00%) Firewall
5 3 (20.00%) Terminal Services
6 2 (13.33%) Law
6 2 (13.33%) Incident Management
6 2 (13.33%) Software Distribution
6 2 (13.33%) Lync
7 1 (6.67%) Change Control
7 1 (6.67%) Network Management

2nd Line Support Technician
Top Related IT Skills in the South East by Category

For the 6 months to 28 July 2015, IT jobs across the South East region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (40.00%) MS Exchange
2 3 (20.00%) Exchange Server 2010
2 3 (20.00%) Exchange Server 2013
3 2 (13.33%) Lync
4 1 (6.67%) Blackberry Enterprise Server
Applications
1 4 (26.67%) MS Excel
2 3 (20.00%) MS Office
Communications & Networking
1 5 (33.33%) DHCP
1 5 (33.33%) DNS
2 4 (26.67%) TCP/IP
3 3 (20.00%) NAS
3 3 (20.00%) SAN
3 3 (20.00%) Firewall
General
1 2 (13.33%) Law
Miscellaneous
1 6 (40.00%) Video Conferencing
2 1 (6.67%) Fat Client
2 1 (6.67%) Blackberry
2 1 (6.67%) Management Information System
2 1 (6.67%) Thin Client
Operating Systems
1 8 (53.33%) Windows
2 3 (20.00%) Windows Server 2008
2 3 (20.00%) Windows 8
2 3 (20.00%) Windows XP
3 1 (6.67%) Windows 7
Processes & Methodologies
1 2 (13.33%) Incident Management
1 2 (13.33%) Software Distribution
2 1 (6.67%) Change Control
2 1 (6.67%) Network Management
2 1 (6.67%) ISMS
2 1 (6.67%) Information Security
2 1 (6.67%) Information Security Management
2 1 (6.67%) Security Management
2 1 (6.67%) ITIL
Qualifications
1 4 (26.67%) Microsoft Certification
1 4 (26.67%) SC Cleared
1 4 (26.67%) Security Cleared
2 1 (6.67%) MCTS
2 1 (6.67%) MCP
2 1 (6.67%) MCSE
2 1 (6.67%) MCSA
Quality Assurance & Compliance
1 4 (26.67%) SLA
2 1 (6.67%) ISO/IEC 27001
System Software
1 5 (33.33%) Active Directory
2 3 (20.00%) Terminal Services
Vendors
1 8 (53.33%) Microsoft
2 4 (26.67%) Citrix
3 1 (6.67%) Dell