The first table below looks at the demand for Cisco ICM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Communications & Networking category for the South East region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Cisco Intelligent Contact Management (ICM)
Rank 433 437 432
Rank change year-on-year
+4 -5
Permanent jobs citing Cisco ICM 1 11 6
As % of all permanent IT jobs located in the South East 0.005% 0.046% 0.025%
As % of the Communications & Networking category 0.019% 0.209% 0.125%
Number of salaries quoted 0 10 6
Average salary - £37,500 £37,000
Average salary % change year-on-year
- +1.35%
UK excluding London average salary - £45,000 £38,750
% change year-on-year
- +16.12%
All Communications & Networking
South East
Permanent IT job ads with a match in the
Communications & Networking category
5182 5271 4806
As % of all permanent IT jobs located in the South East 23.49% 22.06% 20.19%
Number of salaries quoted 4134 4404 4007
Average salary £40,000 £42,000 £40,000
Average salary % change year-on-year
-4.76% +5.00%
90% offered a salary of more than £27,500 £27,500 £25,600
10% offered a salary of more than £60,000 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%
Cisco ICM
England

Cisco ICM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the South East region as a proportion of the total demand within the Communications & Networking category.

South East Cisco ICM Jobs Demand Trend

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the South East region.

South East Cisco ICM Salary Trend

Cisco ICM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the South East region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Berkshire +13 1 - - 1
Cisco ICM
England

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the South East region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 7 (100.00%) Cisco
2 6 (85.71%) Genesys
3 5 (71.43%) SLA
4 4 (57.14%) Telecoms
4 4 (57.14%) IVR
5 3 (42.86%) Cisco IPCC
5 3 (42.86%) SC Cleared
5 3 (42.86%) Security Cleared
5 3 (42.86%) SQL
6 2 (28.57%) Windows
6 2 (28.57%) MS Excel
6 2 (28.57%) Microsoft
6 2 (28.57%) Nortel
6 2 (28.57%) Cisco Certification
6 2 (28.57%) Verint
6 2 (28.57%) IP Telephony
6 2 (28.57%) Nortel Periphonics
7 1 (14.29%) DMS-100
7 1 (14.29%) WFM
7 1 (14.29%) QA
7 1 (14.29%) Billing
7 1 (14.29%) SQL Server Reporting Services
7 1 (14.29%) Contact Management
7 1 (14.29%) Symposium
7 1 (14.29%) Cisco UCCE
7 1 (14.29%) Unified Communications
7 1 (14.29%) Cisco CUCM
7 1 (14.29%) Firewall
7 1 (14.29%) Avaya
7 1 (14.29%) CCNP

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the South East region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Development
1 1 (14.29%) HTML
1 1 (14.29%) WML
1 1 (14.29%) .NET
1 1 (14.29%) ASP.NET
1 1 (14.29%) XML
1 1 (14.29%) XSLT
Applications
1 2 (28.57%) MS Excel
Business Applications
1 2 (28.57%) Nortel Periphonics
Communications & Networking
1 2 (28.57%) IP Telephony
2 1 (14.29%) DMS-100
2 1 (14.29%) Symposium
2 1 (14.29%) Unified Communications
2 1 (14.29%) Firewall
2 1 (14.29%) Internet
2 1 (14.29%) VoIP
2 1 (14.29%) LDAP
Database & Business Intelligence
1 1 (14.29%) SQL Server Reporting Services
1 1 (14.29%) RDBMS
1 1 (14.29%) SQL Server
General
1 4 (57.14%) Telecoms
2 1 (14.29%) Billing
Job Titles
1 2 (28.57%) Support Engineer
2 1 (14.29%) Voice Engineer
2 1 (14.29%) Senior Cisco Consultant
2 1 (14.29%) Cisco Consultant
2 1 (14.29%) Telephony Engineer
2 1 (14.29%) Technical Support Engineer
2 1 (14.29%) Technical Engineer
2 1 (14.29%) Genesys Engineer
2 1 (14.29%) Senior Consultant
2 1 (14.29%) Consultant
2 1 (14.29%) Network Engineer
2 1 (14.29%) Technical Support
2 1 (14.29%) 1st Line Support
Miscellaneous
1 4 (57.14%) IVR
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Windows Server 2003
2 1 (14.29%) Windows 2000
2 1 (14.29%) UNIX
Processes & Methodologies
1 1 (14.29%) WFM
1 1 (14.29%) Contact Management
1 1 (14.29%) CRM
1 1 (14.29%) ITIL
Programming Languages
1 3 (42.86%) SQL
2 1 (14.29%) C#
Qualifications
1 3 (42.86%) SC Cleared
1 3 (42.86%) Security Cleared
2 2 (28.57%) Cisco Certification
3 1 (14.29%) CCNP
3 1 (14.29%) CCNA
3 1 (14.29%) CCDA
Quality Assurance & Compliance
1 5 (71.43%) SLA
2 1 (14.29%) QA
Systems Management
1 3 (42.86%) Cisco IPCC
2 1 (14.29%) Cisco UCCE
2 1 (14.29%) Cisco CUCM
Vendors
1 7 (100.00%) Cisco
2 6 (85.71%) Genesys
3 2 (28.57%) Microsoft
3 2 (28.57%) Nortel
3 2 (28.57%) Verint
4 1 (14.29%) Avaya
Reading, Berkshire
To apply for this position, candidates must be eligible to live and work in the UK Senior Cisco Contact Centre Consultant - Reading - Cisco Unified Contact Centre (UCCE), Intelligent...
Connectus
Posted: 14 June 2013