The table below looks at the statistics for Cisco ICM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 421 407 438
Rank change year-on-year
-14 +31
Permanent jobs citing Cisco ICM 9 3 9
As % of all permanent IT jobs located in the South East 0.044% 0.015% 0.041%
As % of the Communications & Networking category 0.20% 0.071% 0.17%
Number of salaries quoted 6 3 9
Average salary £42,500 £75,000 £35,000
Average salary % change year-on-year
-43.33% +114.28%
90% offered a salary of more than £38,750 £75,000 £23,700
10% offered a salary of more than £45,750 £75,000 £40,000
UK excluding London average salary £46,500 £42,500 £40,000
% change year-on-year
+9.41% +6.25%
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised in the South East region.

Communications & Networking Category
South East
Permanent IT job ads with a match in the
Communications & Networking category
4467 4213 5219
As % of all permanent IT jobs located in the South East 21.86% 20.82% 23.49%
Number of salaries quoted 3412 3314 4341
Average salary £42,000 £44,000 £42,500
Average salary % change year-on-year
-4.54% +3.52%
90% offered a salary of more than £26,000 £25,000 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the South East region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the South East

Cisco ICM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the South East region.

Cisco ICM Salary Trend in the South East

Cisco ICM
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the South East region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire 0 9 £42,500 -43.33%
Buckinghamshire - 2 - -
Cisco ICM
England

Cisco ICM
Top 30 Related IT Skills in the South East

For the 6 months to 29 January 2015, IT jobs across the South East region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 9 (100.00%) Cisco
2 5 (55.56%) Genesys
2 5 (55.56%) Cisco IPCC
3 4 (44.44%) Nortel Periphonics
3 4 (44.44%) Nortel
4 3 (33.33%) RTP
4 3 (33.33%) Sun
4 3 (33.33%) TCP/IP
4 3 (33.33%) SQL
4 3 (33.33%) IVR
4 3 (33.33%) Legal
4 3 (33.33%) Degree
4 3 (33.33%) Cisco ASA
4 3 (33.33%) Cisco ICM Scripting
5 2 (22.22%) DevOps
5 2 (22.22%) Hadoop
5 2 (22.22%) Verint
5 2 (22.22%) IaaS
5 2 (22.22%) Open Source
5 2 (22.22%) SaaS
5 2 (22.22%) Capacity Planning
5 2 (22.22%) VMware Infrastructure
5 2 (22.22%) Load Balancing
5 2 (22.22%) Computer Science
5 2 (22.22%) Erlang
5 2 (22.22%) VMware
5 2 (22.22%) Disaster Recovery
5 2 (22.22%) Firewall
5 2 (22.22%) Frame Relay
5 2 (22.22%) Agile Software Development

Cisco ICM
Top Related IT Skills in the South East by Category

For the 6 months to 29 January 2015, IT jobs across the South East region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) Apache
1 2 (22.22%) MS Exchange
Business Applications
1 4 (44.44%) Nortel Periphonics
Cloud Services
1 2 (22.22%) IaaS
1 2 (22.22%) SaaS
Communications & Networking
1 3 (33.33%) RTP
1 3 (33.33%) TCP/IP
1 3 (33.33%) Cisco ASA
2 2 (22.22%) Firewall
2 2 (22.22%) Frame Relay
2 2 (22.22%) VLAN
2 2 (22.22%) DNS
2 2 (22.22%) LAN
2 2 (22.22%) SS7
2 2 (22.22%) VoIP
2 2 (22.22%) CTI
2 2 (22.22%) MPLS
2 2 (22.22%) OSPF
2 2 (22.22%) BGP
3 1 (11.11%) RTCP
3 1 (11.11%) H.323
3 1 (11.11%) SMS
3 1 (11.11%) 3GPP
3 1 (11.11%) GGSN
3 1 (11.11%) Wireshark
Database & Business Intelligence
1 2 (22.22%) Hadoop
1 2 (22.22%) SQL Server
1 2 (22.22%) MS Access
1 2 (22.22%) Data Warehouse
General
1 3 (33.33%) Legal
2 1 (11.11%) Telecoms
Job Titles
1 2 (22.22%) Principal Solutions Architect
1 2 (22.22%) Principal Architect
1 2 (22.22%) Architect
1 2 (22.22%) Solutions Architect
1 2 (22.22%) Support Engineer
2 1 (11.11%) 2nd Line Support
2 1 (11.11%) Network Engineer
2 1 (11.11%) Voice Engineer
2 1 (11.11%) 2nd Line Support Engineer
2 1 (11.11%) 2nd Line Network Engineer
2 1 (11.11%) Voice Support Engineer
2 1 (11.11%) Test Leader
Libraries, Frameworks & Software Standards
1 2 (22.22%) HTML
2 1 (11.11%) XMPP
Miscellaneous
1 3 (33.33%) IVR
2 2 (22.22%) Open Source
2 2 (22.22%) Computer Science
3 1 (11.11%) Data Protection Act
3 1 (11.11%) Performance Metrics
Operating Systems
1 2 (22.22%) Windows
1 2 (22.22%) Linux
Processes & Methodologies
1 3 (33.33%) Cisco ICM Scripting
2 2 (22.22%) DevOps
2 2 (22.22%) Capacity Planning
2 2 (22.22%) Load Balancing
2 2 (22.22%) Disaster Recovery
2 2 (22.22%) Agile Software Development
2 2 (22.22%) Project Management
3 1 (11.11%) Supplier Management
3 1 (11.11%) Stakeholder Management
3 1 (11.11%) Performance Testing
3 1 (11.11%) Stress Testing
3 1 (11.11%) Integration Testing
3 1 (11.11%) Data Protection
3 1 (11.11%) WFM
3 1 (11.11%) Workforce Management Optimization
3 1 (11.11%) Root Cause Analysis
Programming Languages
1 3 (33.33%) SQL
2 2 (22.22%) Erlang
2 2 (22.22%) C
2 2 (22.22%) VB
3 1 (11.11%) VBScript
Qualifications
1 3 (33.33%) Degree
2 1 (11.11%) ISTQB
2 1 (11.11%) SC Cleared
2 1 (11.11%) Security Cleared
2 1 (11.11%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 2 (22.22%) SLA
2 1 (11.11%) QA
System Software
1 2 (22.22%) VMware Infrastructure
Systems Management
1 5 (55.56%) Cisco IPCC
2 1 (11.11%) Cisco CUCM
2 1 (11.11%) Cisco UCCE
2 1 (11.11%) HP Quality Center
Vendors
1 9 (100.00%) Cisco
2 5 (55.56%) Genesys
3 4 (44.44%) Nortel
4 3 (33.33%) Sun
5 2 (22.22%) Verint
5 2 (22.22%) VMware
5 2 (22.22%) Oracle
6 1 (11.11%) Empirix
6 1 (11.11%) Mitel
6 1 (11.11%) Panasonic