The table below looks at the statistics for Cisco ICM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 436 447 440
Rank change year-on-year
+11 -7
Permanent jobs citing Cisco ICM 5 4 12
As % of all permanent IT jobs located in the South East 0.023% 0.018% 0.051%
As % of the Communications & Networking category 0.10% 0.087% 0.22%
Number of salaries quoted 4 3 12
Average salary £45,000 £75,000 £35,000
Average salary % change year-on-year
-40.00% +114.28%
90% offered a salary of more than £41,500 £75,000 £24,450
10% offered a salary of more than £46,050 £75,000 £40,000
UK excluding London average salary £45,000 £42,500 £35,000
% change year-on-year
+5.88% +21.42%
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised in the South East region.

Communications & Networking Category
South East
Permanent IT job ads with a match in the
Communications & Networking category
4869 4602 5474
As % of all permanent IT jobs located in the South East 22.28% 21.25% 23.46%
Number of salaries quoted 3627 3536 4585
Average salary £40,250 £42,500 £42,000
Average salary % change year-on-year
-5.29% +1.19%
90% offered a salary of more than £27,000 £25,000 £27,500
10% offered a salary of more than £60,000 £57,500 £64,000
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the South East region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the South East

Cisco ICM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the South East region.

Cisco ICM Salary Trend in the South East

Cisco ICM
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the South East region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +4 5 £45,000 -40.00% 2
Cisco ICM
England

Cisco ICM
Top 30 Related IT Skills in the South East

For the 6 months to 19 December 2014, IT jobs across the South East region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 5 (100.00%) Cisco
2 4 (80.00%) Genesys
3 3 (60.00%) Sun
3 3 (60.00%) Nortel
3 3 (60.00%) Nortel Periphonics
3 3 (60.00%) Cisco IPCC
3 3 (60.00%) Legal
4 2 (40.00%) Cisco ICM Scripting
4 2 (40.00%) SQL
4 2 (40.00%) TCP/IP
5 1 (20.00%) DNS
5 1 (20.00%) RTCP
5 1 (20.00%) RTP
5 1 (20.00%) H.323
5 1 (20.00%) Frame Relay
5 1 (20.00%) Wireshark
5 1 (20.00%) GGSN
5 1 (20.00%) Cisco ASA
5 1 (20.00%) ISTQB
5 1 (20.00%) Degree
5 1 (20.00%) SC Cleared
5 1 (20.00%) Security Cleared
5 1 (20.00%) ISTQB Foundation Certification
5 1 (20.00%) SLA
5 1 (20.00%) QA
5 1 (20.00%) HTML
5 1 (20.00%) XMPP
5 1 (20.00%) MS Exchange
5 1 (20.00%) IVR
5 1 (20.00%) Data Protection Act

Cisco ICM
Top Related IT Skills in the South East by Category

For the 6 months to 19 December 2014, IT jobs across the South East region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) MS Exchange
Business Applications
1 3 (60.00%) Nortel Periphonics
Communications & Networking
1 2 (40.00%) TCP/IP
2 1 (20.00%) DNS
2 1 (20.00%) RTCP
2 1 (20.00%) RTP
2 1 (20.00%) H.323
2 1 (20.00%) Frame Relay
2 1 (20.00%) Wireshark
2 1 (20.00%) GGSN
2 1 (20.00%) Cisco ASA
2 1 (20.00%) LAN
2 1 (20.00%) SMS
2 1 (20.00%) 3GPP
2 1 (20.00%) VoIP
Database & Business Intelligence
1 1 (20.00%) SQL Server
1 1 (20.00%) MS Access
General
1 3 (60.00%) Legal
2 1 (20.00%) Telecoms
Job Titles
1 2 (40.00%) Support Engineer
2 1 (20.00%) 2nd Line Support
2 1 (20.00%) Voice Engineer
2 1 (20.00%) 2nd Line Support Engineer
2 1 (20.00%) Test Leader
2 1 (20.00%) Voice Support Engineer
Libraries, Frameworks & Software Standards
1 1 (20.00%) HTML
1 1 (20.00%) XMPP
Miscellaneous
1 1 (20.00%) IVR
1 1 (20.00%) Data Protection Act
1 1 (20.00%) Performance Metrics
Processes & Methodologies
1 2 (40.00%) Cisco ICM Scripting
2 1 (20.00%) Stakeholder Management
2 1 (20.00%) Supplier Management
2 1 (20.00%) WFM
2 1 (20.00%) Workforce Management Optimization
2 1 (20.00%) Performance Testing
2 1 (20.00%) Stress Testing
2 1 (20.00%) Integration Testing
2 1 (20.00%) Data Protection
2 1 (20.00%) Root Cause Analysis
Programming Languages
1 2 (40.00%) SQL
2 1 (20.00%) VBScript
2 1 (20.00%) VB
2 1 (20.00%) C
Qualifications
1 1 (20.00%) ISTQB
1 1 (20.00%) Degree
1 1 (20.00%) SC Cleared
1 1 (20.00%) Security Cleared
1 1 (20.00%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 1 (20.00%) SLA
1 1 (20.00%) QA
Systems Management
1 3 (60.00%) Cisco IPCC
2 1 (20.00%) HP Quality Center
2 1 (20.00%) Cisco CUCM
Vendors
1 5 (100.00%) Cisco
2 4 (80.00%) Genesys
3 3 (60.00%) Sun
3 3 (60.00%) Nortel
4 1 (20.00%) Empirix
4 1 (20.00%) Mitel
4 1 (20.00%) Panasonic
4 1 (20.00%) Verint