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This section looks at the demand for Cisco Intelligent Contact Management (ICM) skills within the South East region with a comparison to our Communications & Networking category. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the last 3 months to 16 May 2008 with a comparison to the same period last year.

LinkCisco Intelligent Contact Management (ICM)
Location
3 months to 16 May 2008Same period last year
Rank475485
Rank change on same period last yearUp+10
Matching permanent IT job ads1631
As % of all UK permanent IT job ads sampled0.008 %0.014 %
As % of the category below0.177 %0.319 %
Salaries quoted1526
Average minimum salary£36,667£55,111
Average salary£39,200£57,185
% change on same period last year-31.45 %
Average maximum salary£41,733£59,259
UK excluding London average salary£37,640£52,533
% change on same period last year-28.34 %
Communications & Networking South EastCommunications & Networking
South East
Matching permanent IT job ads90579722
As % of all UK permanent IT job ads sampled4.441 %4.304 %
Salaries quoted75777791
Average minimum salary£37,381£38,380
Average salary£40,155£41,438
% change on same period last year-3.09 %
Average maximum salary£42,929£44,496
UK excluding London average salary£37,693£39,086
% change on same period last year-3.56 %
Cisco ICM EnglandCisco ICM
England

Cisco ICM
Demand Trend

The chart provides a 3-month moving total starting in 2004 of permanent IT jobs ads citing Cisco ICM across the South East region as a proportion of the total demand within the Communications & Networking category.

South East Cisco ICM Demand Trend

Cisco ICM
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs ads citing Cisco ICM across the South East region.

South East Cisco ICM Salary Trend

Cisco ICM
Salary Histogram

The chart provides a salary histogram for IT jobs citing Cisco ICM across the South East region over the past 3 months.

South East Cisco ICM Salary Histogram

Cisco ICM
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the South East region over the past 3 months.

RankLocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
1BerkshireUp+178£37,000-26.87 %
2HampshireDown-266£44,417-1.29 %
3OxfordshireNew entry-2£31,250-
Cisco ICM EnglandCisco ICM
England

Cisco ICM
Top 30 Related IT Skills

Over the past 6 months permanent IT jobs across the South East region citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Cisco ICM.

156 (100.00 %)Cisco
241 (73.21 %)IPCC
319 (33.93 %)IVR
416 (28.57 %)Pensions
416 (28.57 %)Project Management
513 (23.21 %)Contact Management
612 (21.43 %)Health
710 (17.86 %)Genesys
710 (17.86 %)VoIP
89 (16.07 %)CCNA
89 (16.07 %)Cisco Certification
89 (16.07 %)Cisco IPT
98 (14.29 %)IP Telephony
98 (14.29 %)Avaya
107 (12.50 %)PMI
107 (12.50 %)Telecoms
107 (12.50 %)CCNP
116 (10.71 %)PBX
116 (10.71 %)Windows
116 (10.71 %)Workflow
125 (8.929 %)Insurance
125 (8.929 %)CRM
125 (8.929 %)ITIL
125 (8.929 %)HP
125 (8.929 %)Nortel
134 (7.143 %)SQL
134 (7.143 %)CTI
143 (5.357 %)Windows NT
143 (5.357 %)Windows 2000
152 (3.571 %)Siebel

Cisco ICM
Top Related IT Skills by Category

Over the past 6 months permanent IT jobs across the South East region citing Cisco ICM also mentioned the following skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Cisco ICM. Up to 20 skills are shown per category.

Application Development
11 (1.786 %).NET
11 (1.786 %)ASP.NET
Business Applications
11 (1.786 %)Nortel Periphonics
Communications & Networking
141 (73.21 %)IPCC
210 (17.86 %)VoIP
39 (16.07 %)Cisco IPT
48 (14.29 %)IP Telephony
56 (10.71 %)PBX
64 (7.143 %)CTI
71 (1.786 %)Wireless
General
116 (28.57 %)Pensions
212 (21.43 %)Health
37 (12.50 %)Telecoms
45 (8.929 %)Insurance
51 (1.786 %)Finance
Job Titles
112 (21.43 %)Network Engineer
210 (17.86 %)Consultant
37 (12.50 %)Project Manager
37 (12.50 %)Analyst
37 (12.50 %)Senior Consultant
46 (10.71 %)Cisco Consultant
55 (8.929 %)Senior Cisco Consultant
64 (7.143 %)Technical Analyst
73 (5.357 %)Cisco Specialist
73 (5.357 %)Voice Engineer
73 (5.357 %)Voice Specialist
82 (3.571 %)Senior Technical Consultant
82 (3.571 %)Cisco Engineer
82 (3.571 %)Infrastructure Engineer
82 (3.571 %)Trainer
82 (3.571 %)Technical Consultant
91 (1.786 %)Infrastructure Analyst
91 (1.786 %)Network Analyst
91 (1.786 %)Telephony Engineer
91 (1.786 %)Technical Specialist
Miscellaneous
119 (33.93 %)IVR
27 (12.50 %)PMI
31 (1.786 %)Handset
Operating Systems
16 (10.71 %)Windows
23 (5.357 %)Windows 2000
23 (5.357 %)Windows NT
Processes & Methodologies
116 (28.57 %)Project Management
213 (23.21 %)Contact Management
36 (10.71 %)Workflow
45 (8.929 %)ITIL
45 (8.929 %)CRM
52 (3.571 %)PRINCE2
Programming Languages
14 (7.143 %)SQL
21 (1.786 %)C#
Qualifications
19 (16.07 %)CCNA
19 (16.07 %)Cisco Certification
27 (12.50 %)CCNP
Quality Assurance & Compliance
12 (3.571 %)SLA
Vendors
156 (100.00 %)Cisco
210 (17.86 %)Genesys
38 (14.29 %)Avaya
45 (8.929 %)HP
45 (8.929 %)Nortel
52 (3.571 %)Siebel
52 (3.571 %)Mitel
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