The table below looks at the statistics for Contact Management skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Contact Management
Rank 433 441 423
Rank change year-on-year
+8 -18
Permanent jobs citing Contact Management 5 12 3
As % of all permanent IT jobs located in the South East 0.024% 0.054% 0.014%
As % of the Processes & Methodologies category 0.029% 0.067% 0.018%
Number of salaries quoted 5 8 1
Average salary £80,000 £150,000 £30,000
Average salary % change year-on-year
-46.66% +400.00%
UK excluding London average salary £52,500 £150,000 £37,500
% change year-on-year
-65.00% +300.00%
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
17316 18024 16618
As % of all permanent IT jobs located in the South East 83.10% 80.96% 78.28%
Number of salaries quoted 14188 13953 13512
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £65,000 £65,000 £67,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Contact Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South East

Contact Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the South East region.

Contact Management Salary Trend in the South East

Contact Management
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Contact Management across the South East region over the 3 months to 28 August 2015.

Contact Management Salary Histogram in the South East

Contact Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the South East region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Sussex +15 4 £90,000 -40.00%
Surrey - 1 £17,000 -
Contact Management
England

Contact Management
Top 29 Related IT Skills in the South East

For the 6 months to 28 August 2015, IT jobs across the South East region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 14 (87.50%) CRM
1 14 (87.50%) SaaS
2 12 (75.00%) Project Management
3 10 (62.50%) Service Delivery
3 10 (62.50%) Front Office
3 10 (62.50%) Marketing
3 10 (62.50%) Internet
4 4 (25.00%) Microsoft
5 2 (12.50%) B2B
5 2 (12.50%) Degree
5 2 (12.50%) Finance
6 1 (6.25%) Replication
6 1 (6.25%) E-Learning
6 1 (6.25%) Billing
6 1 (6.25%) Business Analysis
6 1 (6.25%) Smartphone
6 1 (6.25%) Incident Management
6 1 (6.25%) Statistics
6 1 (6.25%) Mobile App
6 1 (6.25%) User Experience
6 1 (6.25%) Data Protection
6 1 (6.25%) Back Office
6 1 (6.25%) SLA
6 1 (6.25%) Sun
6 1 (6.25%) Microsoft Certification
6 1 (6.25%) MS Office
6 1 (6.25%) ITIL
6 1 (6.25%) MCT
6 1 (6.25%) MS Excel

Contact Management
Top Related IT Skills in the South East by Category

For the 6 months to 28 August 2015, IT jobs across the South East region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Applications
1 1 (6.25%) MS Office
1 1 (6.25%) MS Excel
Cloud Services
1 14 (87.50%) SaaS
Communications & Networking
1 10 (62.50%) Internet
General
1 10 (62.50%) Front Office
1 10 (62.50%) Marketing
2 2 (12.50%) Finance
3 1 (6.25%) Billing
3 1 (6.25%) Back Office
Job Titles
1 12 (75.00%) Consultant
1 12 (75.00%) Sales Consultant
2 2 (12.50%) Strategic Account Manager
2 2 (12.50%) Account Manager
3 1 (6.25%) Trainer
Miscellaneous
1 1 (6.25%) Replication
1 1 (6.25%) E-Learning
1 1 (6.25%) Smartphone
1 1 (6.25%) Statistics
1 1 (6.25%) Mobile App
1 1 (6.25%) User Experience
Processes & Methodologies
1 14 (87.50%) CRM
2 12 (75.00%) Project Management
3 10 (62.50%) Service Delivery
4 2 (12.50%) B2B
5 1 (6.25%) ITIL
5 1 (6.25%) Business Analysis
5 1 (6.25%) Incident Management
5 1 (6.25%) Data Protection
Qualifications
1 2 (12.50%) Degree
2 1 (6.25%) MCT
2 1 (6.25%) Microsoft Certification
Quality Assurance & Compliance
1 1 (6.25%) SLA
Vendors
1 4 (25.00%) Microsoft
2 1 (6.25%) Sun