The table below looks at the statistics for Contact Management skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Contact Management
Rank 430 437 438
Rank change year-on-year
+7 +1
Permanent jobs citing Contact Management 13 2 7
As % of all permanent IT jobs located in the South East 0.058% 0.009% 0.030%
As % of the Processes & Methodologies category 0.074% 0.012% 0.040%
Number of salaries quoted 9 1 7
Average salary £150,000 £30,000 £42,500
Average salary % change year-on-year
+400.00% -29.41%
UK excluding London average salary £150,000 £37,500 £40,000
% change year-on-year
+300.00% -6.25%
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
17480 16569 17670
As % of all permanent IT jobs located in the South East 78.50% 75.76% 75.92%
Number of salaries quoted 13534 13453 14952
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Contact Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South East

Contact Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the South East region.

Contact Management Salary Trend in the South East

Contact Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the South East region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Sussex - 9 £150,000 -
Berkshire -7 4 - -
Contact Management
England

Contact Management
Top 23 Related IT Skills in the South East

For the 6 months to 20 August 2014, IT jobs across the South East region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 11 (68.75%) Service Delivery
2 10 (62.50%) Marketing
2 10 (62.50%) SaaS
2 10 (62.50%) CRM
2 10 (62.50%) Internet
2 10 (62.50%) Project Management
2 10 (62.50%) Front Office
3 4 (25.00%) Finance
3 4 (25.00%) Resource Management
3 4 (25.00%) Billing
3 4 (25.00%) Statistical Analysis
3 4 (25.00%) Changepoint
4 1 (6.25%) Release Management
4 1 (6.25%) ITIL
4 1 (6.25%) Business Transformation
4 1 (6.25%) Change Management
4 1 (6.25%) Regression Testing
4 1 (6.25%) Business Continuity
4 1 (6.25%) Service Management
4 1 (6.25%) Configuration Management
4 1 (6.25%) ERP
4 1 (6.25%) SLA
4 1 (6.25%) PRINCE

Contact Management
Top Related IT Skills in the South East by Category

For the 6 months to 20 August 2014, IT jobs across the South East region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Business Applications
1 4 (25.00%) Changepoint
Cloud Services
1 10 (62.50%) SaaS
Communications & Networking
1 10 (62.50%) Internet
General
1 10 (62.50%) Front Office
1 10 (62.50%) Marketing
2 4 (25.00%) Finance
2 4 (25.00%) Billing
Job Titles
1 10 (62.50%) Consultant
1 10 (62.50%) Sales Consultant
2 4 (25.00%) Resource Manager
2 4 (25.00%) Planning Manager
3 2 (12.50%) PMO Manager
4 1 (6.25%) Software Engineer
4 1 (6.25%) Delivery Manager
4 1 (6.25%) Software Support Engineer
4 1 (6.25%) Support Engineer
4 1 (6.25%) Services Delivery Manager
4 1 (6.25%) Service Manager
Processes & Methodologies
1 11 (68.75%) Service Delivery
2 10 (62.50%) CRM
2 10 (62.50%) Project Management
3 4 (25.00%) Statistical Analysis
3 4 (25.00%) Resource Management
4 1 (6.25%) Release Management
4 1 (6.25%) Business Transformation
4 1 (6.25%) Service Management
4 1 (6.25%) ITIL
4 1 (6.25%) ERP
4 1 (6.25%) PRINCE
4 1 (6.25%) Configuration Management
4 1 (6.25%) Change Management
4 1 (6.25%) Regression Testing
4 1 (6.25%) Business Continuity
Quality Assurance & Compliance
1 1 (6.25%) SLA
Surrey
Capita - ITIN
Salary: £17000 per annum + £3400 shift allowance
Posted: 9 days ago