The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Service Desk Engineer
Rank 398 399 403
Rank change year-on-year
+1 +4
Permanent jobs requiring a Service Desk Engineer 40 19 28
As % of all permanent IT jobs located in the South East 0.20% 0.091% 0.14%
As % of the Job Titles category 0.21% 0.097% 0.14%
Number of salaries quoted 30 14 24
Average salary £21,750 £25,000 £25,000
Average salary % change year-on-year
-13.00% -
90% offered a salary of more than £19,000 £20,600 £20,300
10% offered a salary of more than £28,200 £32,850 £25,350
UK excluding London average salary £21,500 £23,500 £22,500
% change year-on-year
-8.51% +4.44%
Service Desk Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19277 19662 19473
As % of all permanent IT jobs located in the South East 95.18% 94.63% 95.13%
Number of salaries quoted 15741 15577 16420
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Engineer
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the South East

Service Desk Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer across the South East region.

Service Desk Engineer Salary Trend in the South East

Service Desk Engineer
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Engineer across the South East region over the 3 months to 5 March 2015.

Service Desk Engineer Salary Histogram in the South East

Service Desk Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the South East region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +6 21 £22,000 -29.60% 1
Oxfordshire - 9 £26,000 - 4
Berkshire -3 4 £22,500 -6.25% 1
Buckinghamshire +9 2 £22,750 -9.00%
Hampshire -18 2 £21,500 -12.24%
West Sussex - 2 £19,000 -
Service Desk Engineer
England

Service Desk Engineer
Top 30 Related IT Skills in the South East

For the 6 months to 5 March 2015, IT jobs across the South East region that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 82 (81.19%) Windows
2 64 (63.37%) Microsoft
3 50 (49.50%) Active Directory
4 49 (48.51%) MS Exchange
5 44 (43.56%) ITIL
6 43 (42.57%) MS Office
6 43 (42.57%) SLA
7 40 (39.60%) MS Excel
8 38 (37.62%) Windows Server 2008
9 36 (35.64%) Windows 7
9 36 (35.64%) VMware
10 35 (34.65%) Citrix
11 33 (32.67%) Internet
12 31 (30.69%) Windows XP
13 30 (29.70%) VMware Infrastructure
14 28 (27.72%) DNS
15 27 (26.73%) Windows Server 2003
16 25 (24.75%) Firewall
16 25 (24.75%) HP
17 24 (23.76%) Backup Exec
18 23 (22.77%) XenApp
18 23 (22.77%) Symantec
19 21 (20.79%) Blackberry
19 21 (20.79%) Cisco Certification
19 21 (20.79%) CCNA
19 21 (20.79%) WAN
19 21 (20.79%) Kalman Filter
19 21 (20.79%) Exchange Server 2007
20 20 (19.80%) Windows Server 2012
20 20 (19.80%) SharePoint

Service Desk Engineer
Top Related IT Skills in the South East by Category

For the 6 months to 5 March 2015, IT jobs across the South East region that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (48.51%) MS Exchange
2 21 (20.79%) Exchange Server 2007
3 20 (19.80%) SharePoint
4 19 (18.81%) Exchange Server 2010
5 15 (14.85%) Exchange Server 2003
6 3 (2.97%) Lync
7 2 (1.98%) SharePoint 2010
7 2 (1.98%) Exchange Server 2013
Applications
1 43 (42.57%) MS Office
2 40 (39.60%) MS Excel
3 3 (2.97%) MS PowerPoint
Business Applications
1 2 (1.98%) assyst
Cloud Services
1 5 (4.95%) Office 365
Communications & Networking
1 33 (32.67%) Internet
2 28 (27.72%) DNS
3 25 (24.75%) Firewall
4 21 (20.79%) WAN
5 15 (14.85%) SAN
5 15 (14.85%) DHCP
6 14 (13.86%) TCP/IP
7 12 (11.88%) SSL
8 7 (6.93%) Broadband
9 5 (4.95%) IP Telephony
9 5 (4.95%) VPN
10 4 (3.96%) Wireless
11 3 (2.97%) LAN
12 2 (1.98%) VoIP
12 2 (1.98%) NAS
13 1 (0.99%) Wi-Fi
13 1 (0.99%) ADSL
Database & Business Intelligence
1 2 (1.98%) SQL Server
1 2 (1.98%) SQL Server 2000
General
1 6 (5.94%) Telecoms
1 6 (5.94%) Retail
2 2 (1.98%) Finance
3 1 (0.99%) Local Government
3 1 (0.99%) Legal
3 1 (0.99%) Publishing
Miscellaneous
1 21 (20.79%) Blackberry
2 12 (11.88%) Thin Client
2 12 (11.88%) Fat Client
3 9 (8.91%) Video Conferencing
4 3 (2.97%) Analytical Skills
5 2 (1.98%) iPhone
6 1 (0.99%) Handset
Operating Systems
1 82 (81.19%) Windows
2 38 (37.62%) Windows Server 2008
3 36 (35.64%) Windows 7
4 31 (30.69%) Windows XP
5 27 (26.73%) Windows Server 2003
6 20 (19.80%) Windows Server 2012
7 16 (15.84%) Windows 8
8 12 (11.88%) Windows Vista
9 7 (6.93%) Linux
10 2 (1.98%) Mac OS X
11 1 (0.99%) Mac OS
11 1 (0.99%) Ubuntu
Processes & Methodologies
1 44 (43.56%) ITIL
2 21 (20.79%) Kalman Filter
3 18 (17.82%) Incident Management
3 18 (17.82%) Service Management
4 13 (12.87%) ITSM
5 4 (3.96%) Service Delivery
6 2 (1.98%) Network Monitoring
6 2 (1.98%) Root Cause Analysis
6 2 (1.98%) Asset Management
6 2 (1.98%) Business Continuity
7 1 (0.99%) Project Planning
7 1 (0.99%) Cyber Security
7 1 (0.99%) Configuration Management
Qualifications
1 21 (20.79%) Cisco Certification
1 21 (20.79%) CCNA
2 7 (6.93%) Microsoft Certification
3 3 (2.97%) MCSE
3 3 (2.97%) MCP
4 2 (1.98%) MCSA
4 2 (1.98%) SC Cleared
4 2 (1.98%) Security Cleared
5 1 (0.99%) MCTS
5 1 (0.99%) MCITP
5 1 (0.99%) VCP4
5 1 (0.99%) A+ Certification
5 1 (0.99%) ITIL Certification
Quality Assurance & Compliance
1 43 (42.57%) SLA
System Software
1 50 (49.50%) Active Directory
2 30 (29.70%) VMware Infrastructure
3 23 (22.77%) XenApp
4 16 (15.84%) Terminal Services
5 12 (11.88%) Hyper-V
6 1 (0.99%) XenDesktop
Systems Management
1 24 (23.76%) Backup Exec
2 11 (10.89%) Norton AntiVirus
3 4 (3.96%) SCCM
4 2 (1.98%) SCOM
Vendors
1 64 (63.37%) Microsoft
2 36 (35.64%) VMware
3 35 (34.65%) Citrix
4 25 (24.75%) HP
5 23 (22.77%) Symantec
6 19 (18.81%) Cisco
7 14 (13.86%) Dell
8 12 (11.88%) SonicWALL
9 11 (10.89%) Veeam
10 10 (9.90%) Kaseya
11 9 (8.91%) Juniper
12 6 (5.94%) Apple
13 4 (3.96%) Remedy
14 2 (1.98%) Avaya
14 2 (1.98%) Mitel
14 2 (1.98%) LANDesk
14 2 (1.98%) ProCurve
15 1 (0.99%) BT
15 1 (0.99%) CheckPoint
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