The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Service Desk Engineer
Rank 376 386 446
Rank change year-on-year
+10 +60
Permanent jobs requiring a Service Desk Engineer 68 87 35
As % of all permanent IT jobs located in the South East 0.35% 0.41% 0.15%
As % of the Job Titles category 0.36% 0.42% 0.15%
Number of salaries quoted 62 75 29
Average salary £24,500 £22,500 £24,000
Average salary % change year-on-year
+8.88% -6.25%
90% offered a salary of more than £21,550 £19,000 £20,000
10% offered a salary of more than £34,750 £40,000 £32,500
UK excluding London average salary £24,500 £22,500 £23,000
% change year-on-year
+8.88% -2.17%
Service Desk Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
18752 20804 22607
As % of all permanent IT jobs located in the South East 96.77% 96.97% 96.41%
Number of salaries quoted 15967 16668 18038
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Engineer
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the South East

Service Desk Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer across the South East region.

Service Desk Engineer Salary Trend in the South East

Service Desk Engineer
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Engineer across the South East region over the 3 months to 28 April 2016.

Service Desk Engineer Salary Histogram in the South East

Service Desk Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the South East region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -34 18 £24,500 -8.41% 1
Oxfordshire -5 14 £28,250 +48.68% 1
Hampshire +27 12 £24,500 -14.78%
West Sussex -2 10 £21,500 +13.15% 1
Buckinghamshire +24 9 £25,500 +17.24%
Berkshire +12 3 £25,000 +20.48% 1
East Sussex +19 1 £22,500 -10.89%
Middlesex +13 1 £23,000 +2.22%
Service Desk Engineer
England

Service Desk Engineer
Top 30 Related IT Skills in the South East

For the 6 months to 28 April 2016, IT jobs across the South East region that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 62 (61.39%) Windows
2 54 (53.47%) Microsoft
3 41 (40.59%) Active Directory
4 39 (38.61%) Cisco
5 31 (30.69%) ITIL
5 31 (30.69%) WAN
6 29 (28.71%) Windows Server
7 27 (26.73%) TCP/IP
7 27 (26.73%) MS Exchange
7 27 (26.73%) Cisco Certification
8 26 (25.74%) DNS
8 26 (25.74%) VMware
9 23 (22.77%) Firewall
10 22 (21.78%) SLA
10 22 (21.78%) Linux
10 22 (21.78%) Windows 7
11 21 (20.79%) MS Office
12 20 (19.80%) LAN
12 20 (19.80%) CCNA
12 20 (19.80%) Microsoft Certification
13 19 (18.81%) MS Excel
14 17 (16.83%) MCSA
14 17 (16.83%) Citrix
14 17 (16.83%) Internet
15 16 (15.84%) Juniper
15 16 (15.84%) Windows Server 2003
16 15 (14.85%) Windows Server 2008
16 15 (14.85%) DHCP
17 14 (13.86%) MCSE
17 14 (13.86%) Telecoms

Service Desk Engineer
Top Related IT Skills in the South East by Category

For the 6 months to 28 April 2016, IT jobs across the South East region that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (26.73%) MS Exchange
2 12 (11.88%) Exchange Server 2010
3 11 (10.89%) Exchange Server 2007
4 9 (8.91%) Skype for Business
5 6 (5.94%) Exchange Server 2013
6 5 (4.95%) SharePoint
7 3 (2.97%) Blackberry Enterprise Server
8 2 (1.98%) Exchange Server 2003
8 2 (1.98%) SharePoint 2010
9 1 (0.99%) IBM Domino
9 1 (0.99%) IBM Notes
Applications
1 21 (20.79%) MS Office
2 19 (18.81%) MS Excel
3 6 (5.94%) MS PowerPoint
Business Applications
1 1 (0.99%) Dynamics NAV
Cloud Services
1 8 (7.92%) Office 365
2 3 (2.97%) Dropbox
Communications & Networking
1 31 (30.69%) WAN
2 27 (26.73%) TCP/IP
3 26 (25.74%) DNS
4 23 (22.77%) Firewall
5 20 (19.80%) LAN
6 17 (16.83%) Internet
7 15 (14.85%) DHCP
8 13 (12.87%) Cisco ASA
9 11 (10.89%) SMTP
10 10 (9.90%) VoIP
11 8 (7.92%) BGP
11 8 (7.92%) Broadband
11 8 (7.92%) FWSM
11 8 (7.92%) OSPF
12 7 (6.93%) ADSL
13 3 (2.97%) BIG-IP
13 3 (2.97%) MPLS
13 3 (2.97%) tcpdump
13 3 (2.97%) VPN
13 3 (2.97%) Wireless
Database & Business Intelligence
1 4 (3.96%) MySQL
2 1 (0.99%) SQL Server
General
1 14 (13.86%) Telecoms
2 3 (2.97%) Finance
3 2 (1.98%) French Language
3 2 (1.98%) German Language
3 2 (1.98%) Retail
4 1 (0.99%) Legal
Miscellaneous
1 10 (9.90%) Blackberry
2 8 (7.92%) Driving Licence
3 5 (4.95%) Analytical Skills
3 5 (4.95%) iPhone
3 5 (4.95%) IVR
4 4 (3.96%) Data Centre
4 4 (3.96%) Replication
5 3 (2.97%) Video Conferencing
6 2 (1.98%) Computer Science
7 1 (0.99%) AS400
7 1 (0.99%) iSeries
Operating Systems
1 62 (61.39%) Windows
2 29 (28.71%) Windows Server
3 22 (21.78%) Linux
3 22 (21.78%) Windows 7
4 16 (15.84%) Windows Server 2003
5 15 (14.85%) Windows Server 2008
6 14 (13.86%) Windows Server 2012
7 10 (9.90%) Windows XP
8 9 (8.91%) Windows 8
9 7 (6.93%) Windows 10
10 5 (4.95%) Android
11 4 (3.96%) Unix
12 3 (2.97%) Mac OS
13 1 (0.99%) Windows Vista
Processes & Methodologies
1 31 (30.69%) ITIL
2 9 (8.91%) Kalman Filter
3 8 (7.92%) ITIL V3
3 8 (7.92%) Network Monitoring
4 7 (6.93%) Incident Management
4 7 (6.93%) Service Delivery
5 6 (5.94%) Mobile Device Management
6 5 (4.95%) Project Planning
6 5 (4.95%) Service Management
7 4 (3.96%) Email Filtering
7 4 (3.96%) Web Filtering
8 3 (2.97%) Problem Management
8 3 (2.97%) Root Cause Analysis
9 2 (1.98%) Business Intelligence
9 2 (1.98%) CRM
10 1 (0.99%) Change Management
10 1 (0.99%) Mentoring
10 1 (0.99%) Risk Management
10 1 (0.99%) Web Development
Programming Languages
1 8 (7.92%) C
2 6 (5.94%) SQL
3 1 (0.99%) Java
3 1 (0.99%) VB
Qualifications
1 27 (26.73%) Cisco Certification
2 20 (19.80%) CCNA
2 20 (19.80%) Microsoft Certification
3 17 (16.83%) MCSA
4 14 (13.86%) MCSE
5 10 (9.90%) Security Cleared
6 8 (7.92%) CCNP
6 8 (7.92%) ITIL Certification
6 8 (7.92%) MOS
6 8 (7.92%) Network+ Certification
6 8 (7.92%) SC Cleared
7 5 (4.95%) JNCIA
8 4 (3.96%) Degree
8 4 (3.96%) MCDST
8 4 (3.96%) MCP
8 4 (3.96%) MCTS
9 3 (2.97%) CCA
9 3 (2.97%) Citrix Certification
9 3 (2.97%) NCDA
9 3 (2.97%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 22 (21.78%) SLA
System Software
1 41 (40.59%) Active Directory
2 12 (11.88%) VMware Infrastructure
3 11 (10.89%) Hyper-V
4 8 (7.92%) Firmware
5 6 (5.94%) XenApp
5 6 (5.94%) XenDesktop
6 5 (4.95%) Citrix Presentation Server
7 2 (1.98%) Terminal Services
8 1 (0.99%) VMware ESX
8 1 (0.99%) VMware ESXi
Systems Management
1 8 (7.92%) SCCM
2 2 (1.98%) SCVMM
3 1 (0.99%) Backup Exec
Vendors
1 54 (53.47%) Microsoft
2 39 (38.61%) Cisco
3 26 (25.74%) VMware
4 17 (16.83%) Citrix
5 16 (15.84%) Juniper
6 13 (12.87%) HP
7 11 (10.89%) CheckPoint
7 11 (10.89%) F5
8 8 (7.92%) Extreme Networks
8 8 (7.92%) Palo Alto
8 8 (7.92%) SolarWinds
9 5 (4.95%) Avaya
9 5 (4.95%) Mitel
10 3 (2.97%) NetApp
10 3 (2.97%) NetScout
11 2 (1.98%) Dell
11 2 (1.98%) Dell Compellent
11 2 (1.98%) ThinPrint
12 1 (0.99%) Apple
12 1 (0.99%) IBM
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