The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 87 83 86
Rank change year-on-year
-4 +3
Permanent jobs requiring a 2nd Line Support 10 7 8
As % of all permanent IT jobs located in South Wales 0.79% 0.64% 0.71%
As % of the Job Titles category 0.81% 0.67% 0.74%
Number of salaries quoted 10 7 8
Average salary £27,000 £25,000 £22,000
Average salary % change year-on-year
+8.00% +13.63%
90% offered a salary of more than £20,000 £22,500 £21,200
10% offered a salary of more than £28,000 £27,500 £24,150
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1234 1050 1084
As % of all permanent IT jobs located in South Wales 97.86% 96.42% 96.44%
Number of salaries quoted 1064 950 963
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £24,000 £22,500 £26,000
10% offered a salary of more than £50,000 £53,250 £45,750
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in South Wales

2nd Line Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South Wales region.

2nd Line Support Salary Trend in South Wales

2nd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South Wales region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Torfaen - 5 £27,500 -
Cardiff -10 4 £20,500 -16.32%
Bridgend - 1 £32,500 - 1
2nd Line Support
Wales

2nd Line Support
Top 30 Related IT Skills in South Wales

For the 6 months to 31 August 2015, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (64.71%) Windows
2 7 (41.18%) Windows Server 2008
2 7 (41.18%) SaaS
3 6 (35.29%) Windows Server 2012
3 6 (35.29%) Windows Server 2003
3 6 (35.29%) Solaris
3 6 (35.29%) Linux
3 6 (35.29%) Oracle
3 6 (35.29%) UNIX
4 5 (29.41%) VoIP
4 5 (29.41%) MS Exchange
4 5 (29.41%) Firewall
4 5 (29.41%) Exchange Server 2013
5 4 (23.53%) Hyper-V
5 4 (23.53%) Node.js
5 4 (23.53%) Terminal Services
5 4 (23.53%) AngularJS
5 4 (23.53%) VMware
5 4 (23.53%) Exchange Server 2003
5 4 (23.53%) Active Directory
5 4 (23.53%) JavaScript
5 4 (23.53%) Cisco
6 3 (17.65%) SLA
7 2 (11.76%) Microsoft
8 1 (5.88%) Windows 7
8 1 (5.88%) Office 365
8 1 (5.88%) Exchange Server 2010
8 1 (5.88%) SQL
8 1 (5.88%) WAN
8 1 (5.88%) TCP/IP

2nd Line Support
Top Related IT Skills in South Wales by Category

For the 6 months to 31 August 2015, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (29.41%) MS Exchange
1 5 (29.41%) Exchange Server 2013
2 4 (23.53%) Node.js
2 4 (23.53%) Exchange Server 2003
3 1 (5.88%) Exchange Server 2007
3 1 (5.88%) Exchange Server 2010
3 1 (5.88%) IIS
Cloud Services
1 7 (41.18%) SaaS
2 1 (5.88%) Office 365
Communications & Networking
1 5 (29.41%) VoIP
1 5 (29.41%) Firewall
2 1 (5.88%) IP Telephony
2 1 (5.88%) WAN
2 1 (5.88%) TCP/IP
2 1 (5.88%) ADSL
2 1 (5.88%) LAN
Libraries, Frameworks & Software Standards
1 4 (23.53%) AngularJS
2 1 (5.88%) XML
2 1 (5.88%) XSD
2 1 (5.88%) XSLT
2 1 (5.88%) Application Packaging
Operating Systems
1 11 (64.71%) Windows
2 7 (41.18%) Windows Server 2008
3 6 (35.29%) UNIX
3 6 (35.29%) Windows Server 2012
3 6 (35.29%) Solaris
3 6 (35.29%) Linux
3 6 (35.29%) Windows Server 2003
4 1 (5.88%) Windows Vista
4 1 (5.88%) Windows 7
Processes & Methodologies
1 1 (5.88%) ITIL
1 1 (5.88%) Process Management
1 1 (5.88%) Change Management
Programming Languages
1 4 (23.53%) JavaScript
2 1 (5.88%) SQL
Qualifications
1 1 (5.88%) Microsoft Certification
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 4 (23.53%) Active Directory
1 4 (23.53%) Terminal Services
1 4 (23.53%) Hyper-V
Vendors
1 6 (35.29%) Oracle
2 4 (23.53%) Cisco
2 4 (23.53%) VMware
3 2 (11.76%) Microsoft
4 1 (5.88%) Nortel
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £21000 per annum + Benefits
Posted: 12 days ago