The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 90 74 81
Rank change year-on-year
-16 +7
Permanent jobs requiring a 2nd Line Support 11 3 3
As % of all permanent IT jobs located in South Wales 0.92% 0.36% 0.31%
As % of the Job Titles category 0.95% 0.38% 0.32%
Number of salaries quoted 6 3 3
Average salary £31,200 £22,500 £23,500
Average salary % change year-on-year
+38.66% -4.25%
90% offered a salary of more than £19,750 £20,500 £19,100
10% offered a salary of more than £38,400 £25,300 £27,100
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1161 790 925
As % of all permanent IT jobs located in South Wales 96.59% 94.38% 96.76%
Number of salaries quoted 1023 660 810
Average salary £35,000 £37,000 £35,000
Average salary % change year-on-year
-5.40% +5.71%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £50,000 £47,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in South Wales

2nd Line Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South Wales region.

2nd Line Support Salary Trend in South Wales

2nd Line Support
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South Wales region over the 3 months to 4 March 2015.

2nd Line Support Salary Histogram in South Wales

2nd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South Wales region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Caerphilly - 7 £38,400 -
Newport - 3 £21,750 - 1
Cardiff -22 1 £20,000 -11.11%
2nd Line Support
Wales

2nd Line Support
Top 30 Related IT Skills in South Wales

For the 6 months to 4 March 2015, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 18 (94.74%) Windows
2 12 (63.16%) Active Directory
3 11 (57.89%) Cisco
4 10 (52.63%) Microsoft
4 10 (52.63%) ITIL
5 9 (47.37%) Microsoft Certification
5 9 (47.37%) VMware
6 8 (42.11%) Windows Server 2003
6 8 (42.11%) SQL Server
6 8 (42.11%) DNS
6 8 (42.11%) Windows Server 2008
6 8 (42.11%) Hyper-V
7 7 (36.84%) .NET Framework
7 7 (36.84%) Load Balancing
7 7 (36.84%) HP
7 7 (36.84%) IIS
7 7 (36.84%) .NET
7 7 (36.84%) MCP
7 7 (36.84%) MCSE
7 7 (36.84%) Commerce Server
7 7 (36.84%) Management Information System
7 7 (36.84%) Internet
7 7 (36.84%) Finance
7 7 (36.84%) CMS
8 6 (31.58%) Citrix
8 6 (31.58%) TCP/IP
8 6 (31.58%) Windows 7
9 5 (26.32%) MS Excel
9 5 (26.32%) Service Delivery
9 5 (26.32%) Firewall

2nd Line Support
Top Related IT Skills in South Wales by Category

For the 6 months to 4 March 2015, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (36.84%) IIS
1 7 (36.84%) Commerce Server
1 7 (36.84%) CMS
2 4 (21.05%) MS Exchange
3 2 (10.53%) Exchange Server 2003
3 2 (10.53%) Exchange Server 2013
4 1 (5.26%) Exchange Server 2010
4 1 (5.26%) Exchange Server 2007
4 1 (5.26%) SharePoint
4 1 (5.26%) IBM Notes
Applications
1 5 (26.32%) MS Excel
2 1 (5.26%) MS Office
Cloud Services
1 1 (5.26%) Office 365
Communications & Networking
1 8 (42.11%) DNS
2 7 (36.84%) Internet
3 6 (31.58%) TCP/IP
4 5 (26.32%) Firewall
5 3 (15.79%) NAS
5 3 (15.79%) SAN
6 2 (10.53%) IP Telephony
6 2 (10.53%) VoIP
7 1 (5.26%) LAN
7 1 (5.26%) LDAP
7 1 (5.26%) DHCP
7 1 (5.26%) VPN
7 1 (5.26%) PPTP
Database & Business Intelligence
1 8 (42.11%) SQL Server
General
1 7 (36.84%) Finance
2 3 (15.79%) Advertising
3 1 (5.26%) Military
Libraries, Frameworks & Software Standards
1 7 (36.84%) .NET Framework
1 7 (36.84%) .NET
2 1 (5.26%) Application Packaging
Miscellaneous
1 7 (36.84%) Management Information System
2 1 (5.26%) Blackberry
Operating Systems
1 18 (94.74%) Windows
2 8 (42.11%) Windows Server 2003
2 8 (42.11%) Windows Server 2008
3 6 (31.58%) Windows 7
4 4 (21.05%) Windows XP
5 2 (10.53%) Windows Server 2012
6 1 (5.26%) Windows 2000 Server
6 1 (5.26%) Linux
Processes & Methodologies
1 10 (52.63%) ITIL
2 7 (36.84%) Load Balancing
3 5 (26.32%) Service Delivery
4 3 (15.79%) Agile Software Development
5 1 (5.26%) Contact Management
Programming Languages
1 4 (21.05%) SQL
Qualifications
1 9 (47.37%) Microsoft Certification
2 7 (36.84%) MCP
2 7 (36.84%) MCSE
3 3 (15.79%) SAP Certification
4 1 (5.26%) Security Cleared
4 1 (5.26%) Cisco Certification
4 1 (5.26%) CCNA
4 1 (5.26%) MCITP
4 1 (5.26%) Network+ Certification
4 1 (5.26%) A+ Certification
Quality Assurance & Compliance
1 3 (15.79%) ISO/IEC 27001
1 3 (15.79%) ISO 9001
2 1 (5.26%) SLA
System Software
1 12 (63.16%) Active Directory
2 8 (42.11%) Hyper-V
3 4 (21.05%) VMware Infrastructure
4 1 (5.26%) XenServer
4 1 (5.26%) Terminal Services
Systems Management
1 4 (21.05%) NetBackup
Vendors
1 11 (57.89%) Cisco
2 10 (52.63%) Microsoft
3 9 (47.37%) VMware
4 7 (36.84%) HP
5 6 (31.58%) Citrix
6 4 (21.05%) Symantec
7 3 (15.79%) SAP
7 3 (15.79%) Veritas
8 2 (10.53%) Nortel
9 1 (5.26%) Lotus
Newport, Gwent
Sanderson
Salary: £18000 - £21000 per annum + Fantastic Benefits
Posted: 8 days ago