The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 80 92 90
Rank change year-on-year
+12 -2
Permanent jobs requiring a 2nd Line Support 13 8 3
As % of all permanent IT jobs located in South Wales 1.21% 0.65% 0.29%
As % of the Job Titles category 1.25% 0.67% 0.30%
Number of salaries quoted 12 8 3
Average salary £25,000 £22,500 £20,500
Average salary % change year-on-year
+11.11% +9.75%
90% offered a salary of more than £21,550 £21,200 £20,100
10% offered a salary of more than £27,250 £28,950 £21,300
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1043 1197 993
As % of all permanent IT jobs located in South Wales 96.93% 96.69% 97.07%
Number of salaries quoted 885 1070 919
Average salary £35,000 £35,000 £36,600
Average salary % change year-on-year
- -4.37%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £47,500 £45,600 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in South Wales

2nd Line Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South Wales region.

2nd Line Support Salary Trend in South Wales

2nd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South Wales region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +7 9 £25,000 +14.94%
Newport - 3 £27,500 -
Rhondda Cynon Taff - 1 £21,500 -
2nd Line Support
Wales

2nd Line Support
Top 30 Related IT Skills in South Wales

For the 6 months to 22 October 2014, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 16 (94.12%) Windows
2 9 (52.94%) Windows 7
3 8 (47.06%) Windows XP
3 8 (47.06%) Microsoft
3 8 (47.06%) Active Directory
4 6 (35.29%) Cisco
5 5 (29.41%) Finance
5 5 (29.41%) Advertising
6 4 (23.53%) Firewall
6 4 (23.53%) Microsoft Certification
6 4 (23.53%) DNS
6 4 (23.53%) MS Exchange
6 4 (23.53%) MS Excel
6 4 (23.53%) ITIL
7 3 (17.65%) MS Office
7 3 (17.65%) SQL Server
7 3 (17.65%) MCSE
7 3 (17.65%) Symantec
7 3 (17.65%) Cisco Certification
7 3 (17.65%) Windows Server 2008
8 2 (11.76%) Hyper-V
8 2 (11.76%) NAS
8 2 (11.76%) Agile Software Development
8 2 (11.76%) Windows Server 2012
8 2 (11.76%) Exchange Server 2013
8 2 (11.76%) Management Information System
8 2 (11.76%) SAP Certification
8 2 (11.76%) Sage
8 2 (11.76%) Commerce Server
8 2 (11.76%) Windows Server 2003

2nd Line Support
Top Related IT Skills in South Wales by Category

For the 6 months to 22 October 2014, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (23.53%) MS Exchange
2 2 (11.76%) Exchange Server 2013
2 2 (11.76%) Commerce Server
2 2 (11.76%) CMS
2 2 (11.76%) IIS
3 1 (5.88%) IBM Notes
3 1 (5.88%) SharePoint
3 1 (5.88%) Exchange Server 2003
3 1 (5.88%) Lync
3 1 (5.88%) Exchange Server 2010
Applications
1 4 (23.53%) MS Excel
2 3 (17.65%) MS Office
Business Applications
1 2 (11.76%) Line 500
Cloud Services
1 1 (5.88%) Office 365
Communications & Networking
1 4 (23.53%) Firewall
1 4 (23.53%) DNS
2 2 (11.76%) NAS
2 2 (11.76%) Internet
2 2 (11.76%) DHCP
2 2 (11.76%) TCP/IP
2 2 (11.76%) SAN
3 1 (5.88%) VPN
3 1 (5.88%) LDAP
3 1 (5.88%) VoIP
3 1 (5.88%) PPTP
3 1 (5.88%) IP Telephony
Database & Business Intelligence
1 3 (17.65%) SQL Server
General
1 5 (29.41%) Finance
1 5 (29.41%) Advertising
Libraries, Frameworks & Software Standards
1 2 (11.76%) .NET Framework
1 2 (11.76%) .NET
2 1 (5.88%) Application Packaging
Miscellaneous
1 2 (11.76%) Management Information System
2 1 (5.88%) iPhone
2 1 (5.88%) iPad
Operating Systems
1 16 (94.12%) Windows
2 9 (52.94%) Windows 7
3 8 (47.06%) Windows XP
4 3 (17.65%) Windows Server 2008
5 2 (11.76%) Windows Server 2012
5 2 (11.76%) Windows Server 2003
5 2 (11.76%) Linux
6 1 (5.88%) Apple iOS
Processes & Methodologies
1 4 (23.53%) ITIL
2 2 (11.76%) Agile Software Development
2 2 (11.76%) Load Balancing
3 1 (5.88%) Time Management
Programming Languages
1 2 (11.76%) SQL
Qualifications
1 4 (23.53%) Microsoft Certification
2 3 (17.65%) MCSE
2 3 (17.65%) Cisco Certification
3 2 (11.76%) SAP Certification
3 2 (11.76%) Degree
3 2 (11.76%) MCP
4 1 (5.88%) CCNA
4 1 (5.88%) Network+ Certification
4 1 (5.88%) A+ Certification
Quality Assurance & Compliance
1 2 (11.76%) ISO/IEC 27001
1 2 (11.76%) ISO 9001
System Software
1 8 (47.06%) Active Directory
2 2 (11.76%) Hyper-V
3 1 (5.88%) XenServer
Vendors
1 8 (47.06%) Microsoft
2 6 (35.29%) Cisco
3 3 (17.65%) Symantec
4 2 (11.76%) Sage
4 2 (11.76%) VMware
4 2 (11.76%) SAP
4 2 (11.76%) HP
4 2 (11.76%) Veritas
5 1 (5.88%) Lotus
5 1 (5.88%) Apple
5 1 (5.88%) Nortel
5 1 (5.88%) Citrix