The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South Wales region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 76 86 78
Rank change year-on-year
+10 -8
Permanent jobs requiring a 2nd Line Support 10 4 10
As % of all permanent IT jobs located in South Wales 0.99% 0.39% 1.07%
As % of the Job Titles category 1.02% 0.40% 1.10%
Number of salaries quoted 10 4 10
Average salary £30,000 £29,139 £30,000
Average salary % change year-on-year
+2.95% -2.87%
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
981 1000 909
As % of all permanent IT jobs located in South Wales 96.65% 97.28% 97.43%
Number of salaries quoted 817 908 789
Average salary £35,000 £35,000 £33,750
Average salary % change year-on-year
- +3.70%
90% offered a salary of more than £23,500 £26,000 £23,500
10% offered a salary of more than £52,500 £47,500 £47,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
Wales

2nd Line Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in South Wales

2nd Line Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South Wales region.

2nd Line Support Salary Trend in South Wales

2nd Line Support
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South Wales region over the 3 months to 18 April 2014.

2nd Line Support Salary Histogram in South Wales

2nd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South Wales region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Cardiff +10 5 £26,000 -35.00%
Caerphilly - 4 £31,500 -
Monmouthshire - 1 £21,000 -
2nd Line Support
Wales

2nd Line Support
Top 30 Related IT Skills in South Wales

For the 6 months to 18 April 2014, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 13 (100.00%) Windows
2 11 (84.62%) Microsoft
2 11 (84.62%) Active Directory
2 11 (84.62%) Microsoft Certification
3 10 (76.92%) MCSE
3 10 (76.92%) ITIL
3 10 (76.92%) MCP
3 10 (76.92%) VMware
3 10 (76.92%) Hyper-V
4 9 (69.23%) SQL Server
4 9 (69.23%) HP
4 9 (69.23%) DNS
4 9 (69.23%) Cisco
5 8 (61.54%) Internet
5 8 (61.54%) IIS
5 8 (61.54%) .NET
5 8 (61.54%) .NET Framework
5 8 (61.54%) Load Balancing
5 8 (61.54%) Commerce Server
5 8 (61.54%) Management Information System
5 8 (61.54%) CMS
6 6 (46.15%) MS Excel
6 6 (46.15%) TCP/IP
6 6 (46.15%) Windows Server 2008
7 5 (38.46%) ISO 9001
7 5 (38.46%) Symantec
7 5 (38.46%) SAP Certification
7 5 (38.46%) SAN
7 5 (38.46%) Veritas
7 5 (38.46%) SAP

2nd Line Support
Top Related IT Skills in South Wales by Category

For the 6 months to 18 April 2014, IT jobs across the South Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (61.54%) IIS
1 8 (61.54%) Commerce Server
1 8 (61.54%) CMS
2 1 (7.69%) MS Exchange
2 1 (7.69%) Exchange Server 2007
Applications
1 6 (46.15%) MS Excel
2 2 (15.38%) MS Office
Cloud Services
1 1 (7.69%) Office 365
Communications & Networking
1 9 (69.23%) DNS
2 8 (61.54%) Internet
3 6 (46.15%) TCP/IP
4 5 (38.46%) SAN
4 5 (38.46%) NAS
4 5 (38.46%) Firewall
5 1 (7.69%) DHCP
5 1 (7.69%) VPN
5 1 (7.69%) VoIP
Database & Business Intelligence
1 9 (69.23%) SQL Server
General
1 1 (7.69%) Marketing
Libraries, Frameworks & Software Standards
1 8 (61.54%) .NET
1 8 (61.54%) .NET Framework
Miscellaneous
1 8 (61.54%) Management Information System
Operating Systems
1 13 (100.00%) Windows
2 6 (46.15%) Windows Server 2008
3 5 (38.46%) Windows Server 2003
4 2 (15.38%) Windows 7
4 2 (15.38%) Windows Server 2012
5 1 (7.69%) Windows XP
Processes & Methodologies
1 10 (76.92%) ITIL
2 8 (61.54%) Load Balancing
3 1 (7.69%) Project Management
3 1 (7.69%) Continuous Improvement
3 1 (7.69%) Incident Management
Programming Languages
1 4 (30.77%) SQL
Qualifications
1 11 (84.62%) Microsoft Certification
2 10 (76.92%) MCSE
2 10 (76.92%) MCP
3 5 (38.46%) SAP Certification
4 1 (7.69%) MCSA
4 1 (7.69%) Cisco Certification
4 1 (7.69%) CCNA
4 1 (7.69%) ITIL Certification
4 1 (7.69%) VMware Certified Professional (VCP)
4 1 (7.69%) MCTS
Quality Assurance & Compliance
1 5 (38.46%) ISO 9001
1 5 (38.46%) ISO/IEC 27001
System Software
1 11 (84.62%) Active Directory
2 10 (76.92%) Hyper-V
3 1 (7.69%) vSphere
3 1 (7.69%) VMware Infrastructure
Systems Management
1 3 (23.08%) NetBackup
Vendors
1 11 (84.62%) Microsoft
2 10 (76.92%) VMware
3 9 (69.23%) HP
3 9 (69.23%) Cisco
4 5 (38.46%) Symantec
4 5 (38.46%) Veritas
4 5 (38.46%) SAP
5 3 (23.08%) Citrix