2nd Line Desktop Support Jobs in the South West

Second Line Desktop Support
England > South West

The median Second Line Desktop Support salary in the South West is £29,000 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 273 273 315
Rank change year-on-year 0 +42 -24
Permanent jobs requiring a 2nd Line Desktop Support 15 3 2
As % of all permanent jobs advertised in the South West 0.17% 0.042% 0.025%
As % of the Job Titles category 0.17% 0.047% 0.026%
Number of salaries quoted 15 3 2
10th Percentile - - -
25th Percentile £28,500 £27,500 -
Median annual salary (50th Percentile) £29,000 £30,000 £35,000
Median % change year-on-year -3.33% -14.29% +40.00%
75th Percentile £43,750 £32,875 -
90th Percentile £44,500 £33,100 -
England median annual salary £32,500 £31,658 £33,250
% change year-on-year +2.66% -4.79% +12.24%

All Permanent IT Job Vacancies
South West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 8,730 6,358 7,638
% of permanent jobs with a recognized job title 96.09% 89.35% 96.43%
Number of salaries quoted 6,420 3,924 5,112
10th Percentile £28,000 £29,000 £29,500
25th Percentile £36,250 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £51,500 £50,000
Median % change year-on-year -2.91% +3.00% +11.11%
75th Percentile £63,750 £68,750 £65,000
90th Percentile £77,500 £80,000 £77,500
England median annual salary £54,000 £60,500 £60,000
% change year-on-year -10.74% +0.83% +9.09%

2nd Line Desktop Support
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Desktop Support in the South West

2nd Line Desktop Support
Salary Trend in the South West

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support in the South West.

Salary trend for 2nd Line Desktop Support in the South West

2nd Line Desktop Support
Salary Histogram in the South West

Salary distribution for jobs citing 2nd Line Desktop Support in the South West over the 6 months to 23 April 2024.

Salary histogram for 2nd Line Desktop Support in the South West

2nd Line Desktop Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the South West region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol +14 5 £42,500 +41.67%
Devon - 5 £29,000 -
Somerset - 5 £29,000 -
2nd Line Desktop Support
England

2nd Line Desktop Support Skill Set
Top 26 Co-occurring Skills and Capabilities in the South West

For the 6 months to 23 April 2024, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Desktop Support in the job title.

1 10 (66.67%) Microsoft Office
1 10 (66.67%) MCP
1 10 (66.67%) Windows
1 10 (66.67%) Microsoft
1 10 (66.67%) Active Directory
1 10 (66.67%) Microsoft Certification
1 10 (66.67%) A+ Certification
1 10 (66.67%) Degree
1 10 (66.67%) Computer Science
1 10 (66.67%) Network Security
1 10 (66.67%) Mac OS
1 10 (66.67%) DBS Check
1 10 (66.67%) Computer Science Degree
1 10 (66.67%) Problem-Solving
1 10 (66.67%) Social Skills
1 10 (66.67%) Customer Service
1 10 (66.67%) Onboarding
2 5 (33.33%) ServiceNow
2 5 (33.33%) Software Asset Management
2 5 (33.33%) Asset Management
2 5 (33.33%) ITIL
2 5 (33.33%) Service Delivery
3 3 (20.00%) ITSM
4 2 (13.33%) Security Cleared
4 2 (13.33%) Microsoft 365
5 1 (6.67%) Service Management

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (66.67%) Microsoft Office
Cloud Services
1 2 (13.33%) Microsoft 365
Communications & Networking
1 10 (66.67%) Network Security
General
1 10 (66.67%) Social Skills
Miscellaneous
1 10 (66.67%) Onboarding
Operating Systems
1 10 (66.67%) Mac OS
1 10 (66.67%) Windows
Processes & Methodologies
1 10 (66.67%) Computer Science
1 10 (66.67%) Customer Service
1 10 (66.67%) Problem-Solving
2 5 (33.33%) Asset Management
2 5 (33.33%) ITIL
2 5 (33.33%) Service Delivery
2 5 (33.33%) Software Asset Management
3 3 (20.00%) ITSM
4 1 (6.67%) Service Management
Qualifications
1 10 (66.67%) A+ Certification
1 10 (66.67%) Computer Science Degree
1 10 (66.67%) DBS Check
1 10 (66.67%) Degree
1 10 (66.67%) MCP
1 10 (66.67%) Microsoft Certification
2 2 (13.33%) Security Cleared
System Software
1 10 (66.67%) Active Directory
Vendors
1 10 (66.67%) Microsoft
2 5 (33.33%) ServiceNow