The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the South West region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 25 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 197 219 232
Rank change year-on-year
+22 +13
Permanent jobs citing Customer Engagement 38 30 7
As % of all permanent IT jobs located in the South West 0.74% 0.50% 0.11%
As % of the Processes & Methodologies category 0.84% 0.59% 0.13%
Number of salaries quoted 13 25 6
Median salary £42,500 £42,500 £30,000
Median salary % change year-on-year
- +41.66%
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4514 5117 5316
As % of all permanent IT jobs located in the South West 87.58% 85.37% 85.65%
Number of salaries quoted 3785 4283 4330
Median salary £42,500 £40,000 £42,000
Median salary % change year-on-year
+6.25% -4.76%
90% offered a salary of more than £30,000 £27,500 £27,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South West

Customer Engagement
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the South West region.

Customer Engagement Salary Trend in the South West

Customer Engagement
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the South West region over the 3 months to 25 June 2016.

Customer Engagement Salary Histogram in the South West

Customer Engagement
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +28 21 £42,500 +9.67% 1
Dorset - 7 £37,500 -
Wiltshire +17 4 £57,500 -17.85%
Gloucestershire -1 2 £50,000 -9.09%
Somerset -7 1 £50,000 +88.67%
Devon - 1 £43,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 25 June 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Customer Engagement.

1 48 (72.73%) Presales
2 27 (40.91%) Project Management
3 23 (34.85%) Service Management
3 23 (34.85%) PRINCE2
4 21 (31.82%) SQL
4 21 (31.82%) HP
4 21 (31.82%) Data Centre
5 20 (30.30%) Line Management
5 20 (30.30%) Continuous Improvement
5 20 (30.30%) CRM
5 20 (30.30%) VMware
5 20 (30.30%) Business Development
5 20 (30.30%) Degree
5 20 (30.30%) VMware Infrastructure
6 19 (28.79%) Microsoft Azure
6 19 (28.79%) Amazon AWS
6 19 (28.79%) Technical Architecture
6 19 (28.79%) Software Engineering
6 19 (28.79%) ITIL
6 19 (28.79%) Cisco
6 19 (28.79%) Oracle
6 19 (28.79%) SQL Server
7 18 (27.27%) DB2
7 18 (27.27%) MySQL
7 18 (27.27%) IBM
7 18 (27.27%) EMC
7 18 (27.27%) ISEB
7 18 (27.27%) Citrix
7 18 (27.27%) PMP
7 18 (27.27%) PMI Certification

Customer Engagement
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.52%) SharePoint
Applications
1 1 (1.52%) MS Excel
Business Applications
1 5 (7.58%) SAP CO
1 5 (7.58%) SAP FI
1 5 (7.58%) SAP FI/CO
1 5 (7.58%) SAP MM
1 5 (7.58%) SAP PS
1 5 (7.58%) SAP SD
2 3 (4.55%) Exstream
Cloud Services
1 19 (28.79%) Amazon AWS
1 19 (28.79%) Microsoft Azure
2 18 (27.27%) Amazon EC2
2 18 (27.27%) IaaS
2 18 (27.27%) PaaS
3 4 (6.06%) SaaS
4 1 (1.52%) Cloud Computing
Communications & Networking
1 2 (3.03%) TCP/IP
2 1 (1.52%) DHCP
2 1 (1.52%) DNS
2 1 (1.52%) Internet
2 1 (1.52%) LAN
2 1 (1.52%) SMS
2 1 (1.52%) WAN
Database & Business Intelligence
1 19 (28.79%) SQL Server
2 18 (27.27%) DB2
2 18 (27.27%) MySQL
3 5 (7.58%) SAP BI
3 5 (7.58%) SAP BW
3 5 (7.58%) SAP HANA
4 1 (1.52%) Big Data
4 1 (1.52%) NoSQL
4 1 (1.52%) RDBMS
4 1 (1.52%) Relational Database
General
1 18 (27.27%) Publishing
2 13 (19.70%) Finance
3 5 (7.58%) Marketing
4 2 (3.03%) Banking
4 2 (3.03%) Telecoms
5 1 (1.52%) Retail
Job Titles
1 37 (56.06%) Architect
1 37 (56.06%) Solutions Architect
2 11 (16.67%) Consultant
3 6 (9.09%) IT Manager
4 5 (7.58%) Presales Consultant
4 5 (7.58%) Project Manager
4 5 (7.58%) SAP CO Consultant
4 5 (7.58%) SAP Consultant
4 5 (7.58%) SAP FI Consultant
4 5 (7.58%) SAP FI/CO Consultant
4 5 (7.58%) SAP Financial Consultant
4 5 (7.58%) SAP HANA Consultant
5 4 (6.06%) Developer
5 4 (6.06%) IT Project Manager
5 4 (6.06%) IT Technical Manager
5 4 (6.06%) SaaS Consultant
5 4 (6.06%) Technical Manager
5 4 (6.06%) Technical Project Manager
6 2 (3.03%) Analyst
6 2 (3.03%) Technical Consultant
Libraries, Frameworks & Software Standards
1 2 (3.03%) .NET
1 2 (3.03%) ASP.NET
1 2 (3.03%) XML
2 1 (1.52%) Ajax
2 1 (1.52%) ASP.NET MVC
2 1 (1.52%) ASP.NET MVC 5
2 1 (1.52%) ASP.NET Web API
2 1 (1.52%) CSS
2 1 (1.52%) HTML
2 1 (1.52%) HTML5
2 1 (1.52%) JSON
Miscellaneous
1 21 (31.82%) Data Centre
2 18 (27.27%) CMDB
2 18 (27.27%) Computer Science
3 16 (24.24%) Virtual Team
4 3 (4.55%) Analytical Skills
5 1 (1.52%) Client/Server
5 1 (1.52%) Clustering
5 1 (1.52%) Enterprise Software
5 1 (1.52%) Hybrid Cloud
Operating Systems
1 3 (4.55%) Linux
1 3 (4.55%) Windows
Processes & Methodologies
1 48 (72.73%) Presales
2 27 (40.91%) Project Management
3 23 (34.85%) PRINCE2
3 23 (34.85%) Service Management
4 20 (30.30%) Business Development
4 20 (30.30%) Continuous Improvement
4 20 (30.30%) CRM
4 20 (30.30%) Line Management
5 19 (28.79%) ITIL
5 19 (28.79%) Software Engineering
5 19 (28.79%) Technical Architecture
6 18 (27.27%) Capacity Planning
6 18 (27.27%) IT Governance
6 18 (27.27%) ITIL V3
6 18 (27.27%) Requirements Analysis
6 18 (27.27%) Service Delivery
6 18 (27.27%) TOGAF
6 18 (27.27%) Zachman Framework
7 8 (12.12%) Agile Software Development
8 6 (9.09%) Mentoring
Programming Languages
1 21 (31.82%) SQL
2 3 (4.55%) VB
3 2 (3.03%) C#
4 1 (1.52%) JavaScript
4 1 (1.52%) T-SQL
4 1 (1.52%) VBA
Qualifications
1 20 (30.30%) Degree
2 18 (27.27%) ISEB
2 18 (27.27%) PMI Certification
2 18 (27.27%) PMP
3 2 (3.03%) Security Cleared
4 1 (1.52%) CCNP
4 1 (1.52%) Cisco Certification
4 1 (1.52%) SC Cleared
4 1 (1.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (1.52%) ISO/IEC 27001
1 1 (1.52%) QA
System Software
1 20 (30.30%) VMware Infrastructure
2 18 (27.27%) Virtual Machines
Systems Management
1 18 (27.27%) SCVMM
Vendors
1 21 (31.82%) HP
2 20 (30.30%) VMware
3 19 (28.79%) Cisco
3 19 (28.79%) Oracle
4 18 (27.27%) BMC
4 18 (27.27%) CheckPoint
4 18 (27.27%) Citrix
4 18 (27.27%) EMC
4 18 (27.27%) IBM
4 18 (27.27%) Juniper
4 18 (27.27%) NetApp
5 6 (9.09%) Microsoft
6 5 (7.58%) SAP
7 1 (1.52%) Google
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