The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 216 219 236
Rank change year-on-year
+3 +17
Permanent jobs citing Customer Engagement 35 31 7
As % of all permanent IT jobs located in the South West 0.62% 0.50% 0.12%
As % of the Processes & Methodologies category 0.71% 0.58% 0.14%
Number of salaries quoted 12 25 6
Average salary £56,250 £37,500 £30,000
Average salary % change year-on-year
+50.00% +25.00%
UK excluding London average salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4940 5324 4959
As % of all permanent IT jobs located in the South West 87.29% 86.13% 86.02%
Number of salaries quoted 4097 4354 4118
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £30,000 £27,500 £27,500
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South West

Customer Engagement
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the South West region.

Customer Engagement Salary Trend in the South West

Customer Engagement
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the South West region over the 3 months to 29 April 2016.

Customer Engagement Salary Histogram in the South West

Customer Engagement
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +5 27 £50,000 +33.33% 1
Somerset -4 2 £59,500 +124.52%
Dorset - 1 £37,500 - 3
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 29 April 2016, IT jobs across the South West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 35 (71.43%) Presales
2 21 (42.86%) Project Management
3 18 (36.73%) Software Engineering
3 18 (36.73%) Technical Architecture
4 16 (32.65%) PRINCE2
5 14 (28.57%) SQL
5 14 (28.57%) Line Management
6 13 (26.53%) VMware Infrastructure
6 13 (26.53%) Microsoft Azure
6 13 (26.53%) Business Development
6 13 (26.53%) Service Management
6 13 (26.53%) VMware
6 13 (26.53%) Data Centre
7 12 (24.49%) Publishing
7 12 (24.49%) Service Delivery
7 12 (24.49%) CheckPoint
7 12 (24.49%) MySQL
7 12 (24.49%) Oracle
7 12 (24.49%) SQL Server
7 12 (24.49%) DB2
7 12 (24.49%) CRM
7 12 (24.49%) ITIL
7 12 (24.49%) Cisco
7 12 (24.49%) IBM
7 12 (24.49%) HP
7 12 (24.49%) EMC
7 12 (24.49%) ISEB
7 12 (24.49%) Citrix
7 12 (24.49%) PMP
7 12 (24.49%) PMI Certification

Customer Engagement
Top Related IT Skills in the South West by Category

For the 6 months to 29 April 2016, IT jobs across the South West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.04%) Skype for Business
Business Applications
1 5 (10.20%) SAP CO
1 5 (10.20%) SAP FI
1 5 (10.20%) SAP FI/CO
1 5 (10.20%) SAP MM
1 5 (10.20%) SAP PS
1 5 (10.20%) SAP SD
2 2 (4.08%) SAP Oil and Gas
Cloud Services
1 13 (26.53%) Microsoft Azure
2 12 (24.49%) Amazon AWS
2 12 (24.49%) Amazon EC2
2 12 (24.49%) IaaS
2 12 (24.49%) PaaS
3 1 (2.04%) Office 365
Communications & Networking
1 6 (12.24%) Internet
2 5 (10.20%) SSL
3 2 (4.08%) TCP/IP
4 1 (2.04%) DHCP
4 1 (2.04%) DNS
Database & Business Intelligence
1 12 (24.49%) DB2
1 12 (24.49%) MySQL
1 12 (24.49%) SQL Server
2 5 (10.20%) Big Data
2 5 (10.20%) SAP BI
2 5 (10.20%) SAP BW
2 5 (10.20%) SAP HANA
3 1 (2.04%) NoSQL
General
1 12 (24.49%) Publishing
2 7 (14.29%) Finance
3 3 (6.12%) Banking
3 3 (6.12%) Marketing
4 2 (4.08%) Electronics
4 2 (4.08%) Manufacturing
4 2 (4.08%) Telecoms
Job Titles
1 28 (57.14%) Architect
1 28 (57.14%) Solutions Architect
2 6 (12.24%) Consultant
3 5 (10.20%) Analyst
3 5 (10.20%) SAP CO Consultant
3 5 (10.20%) SAP Consultant
3 5 (10.20%) SAP FI Consultant
3 5 (10.20%) SAP FI/CO Consultant
3 5 (10.20%) SAP Financial Consultant
3 5 (10.20%) SAP HANA Consultant
3 5 (10.20%) Systems Engineer
4 3 (6.12%) Business Analyst
4 3 (6.12%) Business Engagement Manager
4 3 (6.12%) Business Manager
4 3 (6.12%) Customer Analyst
4 3 (6.12%) Engagement Manager
4 3 (6.12%) Senior Analyst
5 2 (4.08%) Senior Business Analyst
5 2 (4.08%) Senior Business Manager
5 2 (4.08%) Senior Manager
Libraries, Frameworks & Software Standards
1 6 (12.24%) XML
2 5 (10.20%) Middleware
3 1 (2.04%) .NET
3 1 (2.04%) ASP.NET
3 1 (2.04%) ASP.NET MVC
3 1 (2.04%) ASP.NET MVC 5
Miscellaneous
1 13 (26.53%) Data Centre
2 12 (24.49%) CMDB
2 12 (24.49%) Computer Science
3 6 (12.24%) Client/Server
3 6 (12.24%) Enterprise Software
4 5 (10.20%) Internet of Things
5 2 (4.08%) Analytical Skills
6 1 (2.04%) Hybrid Cloud
Operating Systems
1 8 (16.33%) Windows
2 7 (14.29%) Linux
3 1 (2.04%) Windows Server
3 1 (2.04%) Windows Server 2012
Processes & Methodologies
1 35 (71.43%) Presales
2 21 (42.86%) Project Management
3 18 (36.73%) Software Engineering
3 18 (36.73%) Technical Architecture
4 16 (32.65%) PRINCE2
5 14 (28.57%) Line Management
6 13 (26.53%) Business Development
6 13 (26.53%) Service Management
7 12 (24.49%) Capacity Planning
7 12 (24.49%) Continuous Improvement
7 12 (24.49%) CRM
7 12 (24.49%) IT Governance
7 12 (24.49%) ITIL
7 12 (24.49%) ITIL V3
7 12 (24.49%) Requirements Analysis
7 12 (24.49%) Service Delivery
7 12 (24.49%) TOGAF
7 12 (24.49%) Zachman Framework
8 8 (16.33%) Agile Software Development
9 7 (14.29%) Business Intelligence
Programming Languages
1 14 (28.57%) SQL
2 1 (2.04%) C#
2 1 (2.04%) PowerShell
2 1 (2.04%) VBA
Qualifications
1 12 (24.49%) Degree
1 12 (24.49%) ISEB
1 12 (24.49%) PMI Certification
1 12 (24.49%) PMP
2 3 (6.12%) PRINCE2 Certification
3 1 (2.04%) MCSA
3 1 (2.04%) MCSE
3 1 (2.04%) Microsoft Certification
3 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 8 (16.33%) QA
System Software
1 13 (26.53%) VMware Infrastructure
Systems Management
1 12 (24.49%) SCVMM
Vendors
1 13 (26.53%) VMware
2 12 (24.49%) BMC
2 12 (24.49%) CheckPoint
2 12 (24.49%) Cisco
2 12 (24.49%) Citrix
2 12 (24.49%) EMC
2 12 (24.49%) HP
2 12 (24.49%) IBM
2 12 (24.49%) Juniper
2 12 (24.49%) NetApp
2 12 (24.49%) Oracle
3 7 (14.29%) SAP
4 3 (6.12%) Microsoft
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