The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 228 228 210
Rank change year-on-year
0 -18
Permanent jobs citing Customer Engagement 15 2 10
As % of all permanent IT jobs located in the South West 0.26% 0.033% 0.19%
As % of the Processes & Methodologies category 0.31% 0.040% 0.24%
Number of salaries quoted 13 2 10
Average salary £67,500 £40,000 £31,250
Average salary % change year-on-year
+68.75% +28.00%
90% offered a salary of more than £37,500 £32,000 £30,000
10% offered a salary of more than £71,600 £48,000 £51,760
UK excluding London average salary £50,000 £50,000 £40,000
% change year-on-year
- +25.00%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4897 5059 4238
As % of all permanent IT jobs located in the South West 84.01% 82.83% 80.89%
Number of salaries quoted 4128 4129 3659
Average salary £40,000 £41,650 £37,500
Average salary % change year-on-year
-3.96% +11.06%
90% offered a salary of more than £28,000 £28,000 £26,000
10% offered a salary of more than £62,500 £54,250 £60,000
UK excluding London average salary £44,500 £42,500 £40,995
% change year-on-year
+4.70% +3.67%

Customer Engagement
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South West

Customer Engagement
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the South West region.

Customer Engagement Salary Trend in the South West

Customer Engagement
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the South West region over the 3 months to 29 July 2015.

Customer Engagement Salary Histogram in the South West

Customer Engagement
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -7 8 £40,000 -20.00% 3
Wiltshire - 5 £70,000 -
Somerset +15 2 £66,000 +120.00% 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 29 July 2015, IT jobs across the South West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 15 (35.71%) Degree
2 12 (28.57%) Marketing
3 10 (23.81%) SC Cleared
3 10 (23.81%) ITIL
3 10 (23.81%) MS Excel
3 10 (23.81%) Security Cleared
4 9 (21.43%) Windows
5 8 (19.05%) MS Exchange
5 8 (19.05%) Cisco
5 8 (19.05%) Firewall
6 7 (16.67%) Cocoa
6 7 (16.67%) Objective-C
6 7 (16.67%) QA
6 7 (16.67%) Apple
6 7 (16.67%) OOD
6 7 (16.67%) OO
6 7 (16.67%) SOAP
6 7 (16.67%) Web Services
6 7 (16.67%) iPhone
6 7 (16.67%) iPad
6 7 (16.67%) Apple iOS
6 7 (16.67%) iOS SDK
6 7 (16.67%) REST
6 7 (16.67%) Social Media
6 7 (16.67%) Cocoa Touch
6 7 (16.67%) UIKit
6 7 (16.67%) iOS Development
6 7 (16.67%) User Experience
6 7 (16.67%) Data Structures
6 7 (16.67%) Mobile First

Customer Engagement
Top Related IT Skills in the South West by Category

For the 6 months to 29 July 2015, IT jobs across the South West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 8 (19.05%) MS Exchange
2 4 (9.52%) IIS
3 1 (2.38%) SharePoint
3 1 (2.38%) SharePoint 2010
Applications
1 10 (23.81%) MS Excel
2 1 (2.38%) MS Office
Communications & Networking
1 8 (19.05%) Firewall
2 4 (9.52%) Cisco ASA
2 4 (9.52%) LAN
2 4 (9.52%) WAN
2 4 (9.52%) DNS
3 1 (2.38%) SAN
3 1 (2.38%) VoIP
3 1 (2.38%) Wireless
3 1 (2.38%) iSCSI
Database & Business Intelligence
1 6 (14.29%) SQLite
2 1 (2.38%) SQL Server
2 1 (2.38%) MS Access
2 1 (2.38%) Data Warehouse
2 1 (2.38%) BusinessObjects
Development Applications
1 6 (14.29%) Xcode
1 6 (14.29%) Git (software)
1 6 (14.29%) Appcelerator Titanium
General
1 12 (28.57%) Marketing
2 2 (4.76%) Retail
3 1 (2.38%) Finance
3 1 (2.38%) Aerospace
3 1 (2.38%) Advertising
3 1 (2.38%) Banking
Job Titles
1 10 (23.81%) Architect
2 8 (19.05%) Developer
3 7 (16.67%) iOS Developer
4 5 (11.90%) Analyst
4 5 (11.90%) Support Analyst
5 4 (9.52%) Infrastructure Engineer
5 4 (9.52%) C++ Software Engineer
5 4 (9.52%) Lead Designer
5 4 (9.52%) Network Engineer
5 4 (9.52%) Programme Manager
5 4 (9.52%) Software Engineer
5 4 (9.52%) Network Support
5 4 (9.52%) Security Architect
5 4 (9.52%) Network Architect
5 4 (9.52%) Lead Architect
5 4 (9.52%) Security Designer
5 4 (9.52%) Network Infrastructure Engineer
5 4 (9.52%) Lead Security Architect
5 4 (9.52%) Designer
5 4 (9.52%) Technical Design Authority
Libraries, Frameworks & Software Standards
1 7 (16.67%) SOAP
1 7 (16.67%) Web Services
1 7 (16.67%) Cocoa
1 7 (16.67%) iOS SDK
1 7 (16.67%) REST
1 7 (16.67%) Cocoa Touch
1 7 (16.67%) UIKit
2 6 (14.29%) PhoneGap
2 6 (14.29%) Sencha Touch
2 6 (14.29%) jQuery
2 6 (14.29%) Ext JS
2 6 (14.29%) OpenGL
2 6 (14.29%) Middleware
3 4 (9.52%) JSP
4 1 (2.38%) AngularJS
4 1 (2.38%) HTML
4 1 (2.38%) CSS
4 1 (2.38%) XML
4 1 (2.38%) XSLT
4 1 (2.38%) HTML5
Miscellaneous
1 7 (16.67%) iPhone
1 7 (16.67%) Social Media
1 7 (16.67%) iPad
1 7 (16.67%) User Experience
1 7 (16.67%) Data Structures
2 6 (14.29%) Mobile App
2 6 (14.29%) 3D Graphics
3 4 (9.52%) Clustering
3 4 (9.52%) Blackberry
4 3 (7.14%) Enterprise Software
4 3 (7.14%) Digital Media
4 3 (7.14%) IVR
4 3 (7.14%) Mathematics
4 3 (7.14%) Computer Science
4 3 (7.14%) Data Centre
4 3 (7.14%) Analytical Skills
4 3 (7.14%) Biometrics
5 1 (2.38%) RIA
5 1 (2.38%) FMCG
5 1 (2.38%) Artificial Intelligence
Operating Systems
1 9 (21.43%) Windows
2 7 (16.67%) Apple iOS
Processes & Methodologies
1 10 (23.81%) ITIL
2 7 (16.67%) OO
2 7 (16.67%) OOD
2 7 (16.67%) iOS Development
2 7 (16.67%) Mobile First
3 6 (14.29%) Concurrent Programming
3 6 (14.29%) Data Modelling
3 6 (14.29%) Unit Testing
3 6 (14.29%) Continuous Integration
3 6 (14.29%) Multithreading
3 6 (14.29%) Memory Management
3 6 (14.29%) BDD
3 6 (14.29%) Data Protection
4 5 (11.90%) Project Management
4 5 (11.90%) Migration
5 4 (9.52%) Service Delivery
5 4 (9.52%) Agile Software Development
5 4 (9.52%) UML
5 4 (9.52%) Cyber Security
5 4 (9.52%) Pattern Recognition
Programming Languages
1 7 (16.67%) Objective-C
2 6 (14.29%) C
2 6 (14.29%) JavaScript
2 6 (14.29%) PHP
3 5 (11.90%) SQL
4 4 (9.52%) C++
5 1 (2.38%) T-SQL
5 1 (2.38%) VBA
Qualifications
1 15 (35.71%) Degree
2 10 (23.81%) SC Cleared
2 10 (23.81%) Security Cleared
3 4 (9.52%) DV Cleared
3 4 (9.52%) CCNP
3 4 (9.52%) CCNA
3 4 (9.52%) CCDP
3 4 (9.52%) Cisco Certification
4 1 (2.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (16.67%) QA
2 5 (11.90%) SLA
3 4 (9.52%) JSP 440
4 3 (7.14%) ISO/IEC 27001
5 1 (2.38%) Sarbanes-Oxley
System Software
1 5 (11.90%) Active Directory
2 4 (9.52%) vSphere
3 1 (2.38%) VMware Infrastructure
3 1 (2.38%) XenDesktop
Vendors
1 8 (19.05%) Cisco
2 7 (16.67%) Apple
3 6 (14.29%) Volantis
3 6 (14.29%) Google
3 6 (14.29%) Sencha
3 6 (14.29%) Appcelerator
3 6 (14.29%) Netbiscuits
3 6 (14.29%) Kony
4 4 (9.52%) F5
4 4 (9.52%) Sourcefire
4 4 (9.52%) McAfee
4 4 (9.52%) Juniper
5 3 (7.14%) Genesys
5 3 (7.14%) Microsoft
6 1 (2.38%) Dell
6 1 (2.38%) Citrix
6 1 (2.38%) VMware
6 1 (2.38%) SAP
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