The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 225 220 224
Rank change year-on-year
-5 +4
Permanent jobs citing Customer Engagement 15 16 6
As % of all permanent IT jobs located in the South West 0.24% 0.27% 0.11%
As % of the Processes & Methodologies category 0.29% 0.33% 0.14%
Number of salaries quoted 11 16 6
Average salary £40,000 £36,000 £39,469
Average salary % change year-on-year
+11.11% -8.78%
UK excluding London average salary £50,000 £50,000 £45,000
% change year-on-year
- +11.11%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5223 4869 4410
As % of all permanent IT jobs located in the South West 82.54% 82.19% 77.57%
Number of salaries quoted 4310 4110 3882
Average salary £40,000 £39,000 £38,925
Average salary % change year-on-year
+2.56% +0.19%
90% offered a salary of more than £28,500 £27,500 £26,250
10% offered a salary of more than £62,500 £54,050 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South West

Customer Engagement
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the South West region.

Customer Engagement Salary Trend in the South West

Customer Engagement
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the South West region over the 3 months to 19 December 2014.

Customer Engagement Salary Histogram in the South West

Customer Engagement
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +6 4 £40,000 +15.94% 3
Devon - 4 £20,500 -
Wiltshire -6 3 £40,000 -13.51% 1
Somerset +4 2 £60,000 +98.34%
Dorset -10 2 £42,500 +18.05%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 19 December 2014, IT jobs across the South West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 11 (45.83%) SC Cleared
1 11 (45.83%) Security Cleared
2 8 (33.33%) Degree
2 8 (33.33%) Finance
2 8 (33.33%) Marketing
2 8 (33.33%) Software Engineering
3 7 (29.17%) Pattern Recognition
3 7 (29.17%) Digital Signal Processing
3 7 (29.17%) Signal Processing
3 7 (29.17%) Machine Learning
3 7 (29.17%) UML
3 7 (29.17%) Artificial Intelligence
3 7 (29.17%) Neural Network
3 7 (29.17%) C++
4 6 (25.00%) CRM
4 6 (25.00%) Telemarketing
5 4 (16.67%) ITIL
5 4 (16.67%) Microsoft
5 4 (16.67%) .NET
6 3 (12.50%) PMP
6 3 (12.50%) PMI Certification
6 3 (12.50%) Telecoms
6 3 (12.50%) SharePoint
6 3 (12.50%) PRINCE2
6 3 (12.50%) MS Excel
6 3 (12.50%) Continuous Improvement
6 3 (12.50%) Agile Software Development
6 3 (12.50%) Project Management
6 3 (12.50%) Scrum
7 2 (8.33%) Service Management

Customer Engagement
Top Related IT Skills in the South West by Category

For the 6 months to 19 December 2014, IT jobs across the South West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.50%) SharePoint
Applications
1 3 (12.50%) MS Excel
Cloud Services
1 1 (4.17%) Cloud Computing
1 1 (4.17%) SaaS
Communications & Networking
1 1 (4.17%) WAN
1 1 (4.17%) Wireless
Database & Business Intelligence
1 1 (4.17%) Data Warehouse
1 1 (4.17%) SQL Server Integration Services
General
1 8 (33.33%) Finance
1 8 (33.33%) Marketing
2 3 (12.50%) Telecoms
3 2 (8.33%) Banking
Job Titles
1 7 (29.17%) Software Engineer
1 7 (29.17%) Consultant
1 7 (29.17%) C++ Software Engineer
2 4 (16.67%) Software Manager
3 3 (12.50%) Software Project Manager
3 3 (12.50%) Solutions Architect
3 3 (12.50%) Architect
3 3 (12.50%) Project Manager
4 2 (8.33%) PRINCE2 Project Manager
4 2 (8.33%) Agile Project Manager
5 1 (4.17%) IT Operations Manager
5 1 (4.17%) Business Intelligence Specialist
5 1 (4.17%) Delivery Manager
5 1 (4.17%) IT Manager
5 1 (4.17%) Technical Architect
5 1 (4.17%) Technical Consultant
5 1 (4.17%) Operations Manager
Libraries, Frameworks & Software Standards
1 4 (16.67%) .NET
2 1 (4.17%) Velocity
Miscellaneous
1 7 (29.17%) Artificial Intelligence
1 7 (29.17%) Neural Network
2 2 (8.33%) Analytical Skills
3 1 (4.17%) NHS
3 1 (4.17%) Clustering
3 1 (4.17%) Enterprise Software
3 1 (4.17%) User Experience
Operating Systems
1 2 (8.33%) Linux
Processes & Methodologies
1 8 (33.33%) Software Engineering
2 7 (29.17%) UML
2 7 (29.17%) Pattern Recognition
2 7 (29.17%) Digital Signal Processing
2 7 (29.17%) Signal Processing
2 7 (29.17%) Machine Learning
3 6 (25.00%) CRM
3 6 (25.00%) Telemarketing
4 4 (16.67%) ITIL
5 3 (12.50%) PRINCE2
5 3 (12.50%) Project Management
5 3 (12.50%) Scrum
5 3 (12.50%) Agile Software Development
5 3 (12.50%) Continuous Improvement
6 2 (8.33%) Change Management
6 2 (8.33%) Service Management
7 1 (4.17%) Service Delivery
7 1 (4.17%) ETL
7 1 (4.17%) Business Intelligence
7 1 (4.17%) Business Continuity
Programming Languages
1 7 (29.17%) C++
2 1 (4.17%) SQL
2 1 (4.17%) C
Qualifications
1 11 (45.83%) SC Cleared
1 11 (45.83%) Security Cleared
2 8 (33.33%) Degree
3 3 (12.50%) PMP
3 3 (12.50%) PMI Certification
4 1 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 1 (4.17%) ISO/IEC 27001
System Software
1 2 (8.33%) VMware Infrastructure
Vendors
1 4 (16.67%) Microsoft
2 2 (8.33%) HP
2 2 (8.33%) Citrix
2 2 (8.33%) Juniper
2 2 (8.33%) VMware
2 2 (8.33%) F5
2 2 (8.33%) Cisco
3 1 (4.17%) Ericsson
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