The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 219 - 210
Rank change year-on-year
- 0
Permanent jobs requiring a Service Desk Manager 15 0 10
As % of all permanent IT jobs located in the South West 0.24% - 0.17%
As % of the Job Titles category 0.25% - 0.18%
Number of salaries quoted 13 0 10
Average salary £35,000 - £55,000
UK excluding London average salary £37,500 £37,500 £37,500
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5917 4756 5500
As % of all permanent IT jobs located in the South West 95.17% 94.99% 96.20%
Number of salaries quoted 4935 4113 4877
Average salary £36,000 £35,000 £35,500
Average salary % change year-on-year
+2.85% -1.40%
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South West

Service Desk Manager
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South West region.

Service Desk Manager Salary Trend in the South West

Service Desk Manager
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South West region over the 3 months to 18 September 2014.

Service Desk Manager Salary Histogram in the South West

Service Desk Manager
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South West region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol - 11 £36,581 - 2
Dorset - 3 £31,500 -
Wiltshire - 1 - -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South West

For the 6 months to 18 September 2014, IT jobs across the South West region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 14 (77.78%) ITIL
2 10 (55.56%) Service Management
3 9 (50.00%) Windows
3 9 (50.00%) SLA
3 9 (50.00%) Microsoft
3 9 (50.00%) Problem Management
3 9 (50.00%) Analytical Skills
4 8 (44.44%) Active Directory
4 8 (44.44%) MS Excel
5 7 (38.89%) Mentoring
5 7 (38.89%) Degree
6 6 (33.33%) Change Management
6 6 (33.33%) VMware
7 5 (27.78%) VPN
7 5 (27.78%) Dynamics CRM
7 5 (27.78%) Firewall
7 5 (27.78%) ITSM
7 5 (27.78%) Management Information System
7 5 (27.78%) MCP
7 5 (27.78%) CRM
7 5 (27.78%) SharePoint
7 5 (27.78%) ISDN
7 5 (27.78%) SQL
7 5 (27.78%) SQL Server
7 5 (27.78%) IIS
7 5 (27.78%) MS Office
7 5 (27.78%) Terminal Services
7 5 (27.78%) MPLS
7 5 (27.78%) Configuration Management
7 5 (27.78%) VLAN

Service Desk Manager
Top Related IT Skills in the South West by Category

For the 6 months to 18 September 2014, IT jobs across the South West region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (27.78%) SharePoint
1 5 (27.78%) IIS
Applications
1 8 (44.44%) MS Excel
2 5 (27.78%) MS Office
Business Applications
1 5 (27.78%) Dynamics CRM
Communications & Networking
1 5 (27.78%) VPN
1 5 (27.78%) Firewall
1 5 (27.78%) ISDN
1 5 (27.78%) MPLS
1 5 (27.78%) VLAN
2 1 (5.56%) SAN
2 1 (5.56%) LAN
2 1 (5.56%) WAN
Database & Business Intelligence
1 5 (27.78%) SQL Server
General
1 1 (5.56%) Telecoms
Miscellaneous
1 9 (50.00%) Analytical Skills
2 5 (27.78%) Management Information System
3 2 (11.11%) Computer Science
4 1 (5.56%) Statistics
Operating Systems
1 9 (50.00%) Windows
Processes & Methodologies
1 14 (77.78%) ITIL
2 10 (55.56%) Service Management
3 9 (50.00%) Problem Management
4 7 (38.89%) Mentoring
5 6 (33.33%) Change Management
6 5 (27.78%) ITSM
6 5 (27.78%) CRM
6 5 (27.78%) Configuration Management
6 5 (27.78%) Coaching
6 5 (27.78%) Software Deployment
7 4 (22.22%) Service Delivery
8 3 (16.67%) Incident Management
9 2 (11.11%) Release Management
9 2 (11.11%) Service Desk Management
9 2 (11.11%) Matrix Management
9 2 (11.11%) Continuous Improvement
10 1 (5.56%) Change Control
10 1 (5.56%) Business Transformation
10 1 (5.56%) Line Management
10 1 (5.56%) Software Licensing
Programming Languages
1 5 (27.78%) SQL
Qualifications
1 7 (38.89%) Degree
2 5 (27.78%) MCP
3 3 (16.67%) ITIL Certification
Quality Assurance & Compliance
1 9 (50.00%) SLA
System Software
1 8 (44.44%) Active Directory
2 5 (27.78%) Terminal Services
3 1 (5.56%) VMware Infrastructure
Vendors
1 9 (50.00%) Microsoft
2 6 (33.33%) VMware
3 1 (5.56%) LANDesk
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: 6 days ago
Bristol
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 8 days ago