The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 247 233 237
Rank change year-on-year
-14 +4
Permanent jobs requiring a Service Desk Manager 7 10 1
As % of all permanent IT jobs located in the South West 0.12% 0.17% 0.018%
As % of the Job Titles category 0.13% 0.17% 0.019%
Number of salaries quoted 7 9 0
Average salary £40,000 £36,500 -
Average salary % change year-on-year
+9.58% -
UK excluding London average salary £40,000 £37,500 £40,000
% change year-on-year
+6.66% -6.25%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5562 5847 5292
As % of all permanent IT jobs located in the South West 97.00% 97.45% 96.98%
Number of salaries quoted 4656 4963 4496
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £24,500 £24,000 £23,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Manager
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South West

Service Desk Manager
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South West region.

Service Desk Manager Salary Trend in the South West

Service Desk Manager
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South West region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire - 4 £35,500 -
Bristol -13 2 £46,250 +25.00%
Gloucestershire - 1 £45,000 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South West

For the 6 months to 10 February 2016, IT jobs across the South West region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 19 (70.37%) ITIL
2 13 (48.15%) Service Delivery
3 10 (37.04%) Service Management
4 9 (33.33%) SLA
5 7 (25.93%) Continuous Improvement
5 7 (25.93%) ITIL Certification
6 6 (22.22%) Finance
7 5 (18.52%) Manufacturing
7 5 (18.52%) ITSM
7 5 (18.52%) Business Continuity
7 5 (18.52%) Windows
7 5 (18.52%) DevOps
7 5 (18.52%) Problem Management
8 4 (14.81%) Incident Management
9 3 (11.11%) Statistics
9 3 (11.11%) Project Planning
9 3 (11.11%) Mentoring
9 3 (11.11%) Yeoman
9 3 (11.11%) Performance Monitoring
9 3 (11.11%) Root Cause Analysis
9 3 (11.11%) Asset Management
10 2 (7.41%) Supplier Management
10 2 (7.41%) Advertising
10 2 (7.41%) MS Excel
10 2 (7.41%) Microsoft
10 2 (7.41%) Apple
10 2 (7.41%) Remedy
10 2 (7.41%) Project Management
10 2 (7.41%) Line Management
10 2 (7.41%) Performance Metrics

Service Desk Manager
Top Related IT Skills in the South West by Category

For the 6 months to 10 February 2016, IT jobs across the South West region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.70%) SharePoint
Applications
1 2 (7.41%) MS Excel
Communications & Networking
1 1 (3.70%) NAS
1 1 (3.70%) SAN
Development Applications
1 3 (11.11%) Yeoman
General
1 6 (22.22%) Finance
2 5 (18.52%) Manufacturing
3 2 (7.41%) Advertising
4 1 (3.70%) Billing
Miscellaneous
1 3 (11.11%) Statistics
2 2 (7.41%) Performance Metrics
3 1 (3.70%) Analytical Skills
3 1 (3.70%) Data Centre
Operating Systems
1 5 (18.52%) Windows
2 2 (7.41%) Windows Server
3 1 (3.70%) Windows Server 2003
3 1 (3.70%) Windows Server 2008
3 1 (3.70%) Windows Server 2012
Processes & Methodologies
1 19 (70.37%) ITIL
2 13 (48.15%) Service Delivery
3 10 (37.04%) Service Management
4 7 (25.93%) Continuous Improvement
5 5 (18.52%) Business Continuity
5 5 (18.52%) DevOps
5 5 (18.52%) ITSM
5 5 (18.52%) Problem Management
6 4 (14.81%) Incident Management
7 3 (11.11%) Asset Management
7 3 (11.11%) Mentoring
7 3 (11.11%) Performance Monitoring
7 3 (11.11%) Project Planning
7 3 (11.11%) Root Cause Analysis
8 2 (7.41%) Line Management
8 2 (7.41%) Performance Management
8 2 (7.41%) Project Management
8 2 (7.41%) Supplier Management
9 1 (3.70%) Operations Management
9 1 (3.70%) Trend Analysis
Qualifications
1 7 (25.93%) ITIL Certification
2 1 (3.70%) Degree
2 1 (3.70%) SC Cleared
2 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 9 (33.33%) SLA
2 1 (3.70%) ISO/IEC 27001
System Software
1 1 (3.70%) Active Directory
1 1 (3.70%) Hyper-V
1 1 (3.70%) VMware Infrastructure
1 1 (3.70%) XenApp
1 1 (3.70%) XenDesktop
Vendors
1 2 (7.41%) Altiris
1 2 (7.41%) Apple
1 2 (7.41%) Microsoft
1 2 (7.41%) Remedy
2 1 (3.70%) Citrix
2 1 (3.70%) Sun
2 1 (3.70%) VMware