The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 224 222 215
Rank change year-on-year
-2 -7
Permanent jobs requiring a Service Desk Manager 16 7 1
As % of all permanent IT jobs located in the South West 0.27% 0.11% 0.019%
As % of the Job Titles category 0.28% 0.12% 0.020%
Number of salaries quoted 16 7 1
Average salary £35,661 £33,000 £32,500
Average salary % change year-on-year
+8.06% +1.53%
UK excluding London average salary £37,500 £37,500 £36,500
% change year-on-year
- +2.73%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5646 5888 4979
As % of all permanent IT jobs located in the South West 96.09% 95.80% 95.13%
Number of salaries quoted 4809 4890 4300
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South West

Service Desk Manager
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South West region.

Service Desk Manager Salary Trend in the South West

Service Desk Manager
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South West region over the 3 months to 31 July 2015.

Service Desk Manager Salary Histogram in the South West

Service Desk Manager
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -7 7 £35,661 -
Wiltshire - 7 £33,500 -
Gloucestershire - 1 £45,000 -
Somerset - 1 £42,500 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South West

For the 6 months to 31 July 2015, IT jobs across the South West region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 16 (53.33%) ITIL
2 13 (43.33%) Service Management
2 13 (43.33%) Service Delivery
3 12 (40.00%) Incident Management
4 11 (36.67%) SLA
5 9 (30.00%) Microsoft
6 8 (26.67%) Mentoring
7 6 (20.00%) Coaching
7 6 (20.00%) MS Excel
7 6 (20.00%) Change Management
7 6 (20.00%) Problem Management
7 6 (20.00%) ITIL V3
8 4 (13.33%) ITIL Certification
9 3 (10.00%) Windows
9 3 (10.00%) Change Control
10 2 (6.67%) Law
10 2 (6.67%) Knowledge Management
10 2 (6.67%) Performance Management
11 1 (3.33%) Analytical Skills
11 1 (3.33%) People Management
11 1 (3.33%) Advertising
11 1 (3.33%) Stakeholder Management
11 1 (3.33%) Apple
11 1 (3.33%) Management Information System
11 1 (3.33%) CRM
11 1 (3.33%) Sun
11 1 (3.33%) Active Directory
11 1 (3.33%) Retail
11 1 (3.33%) Supplier Management
11 1 (3.33%) Degree

Service Desk Manager
Top Related IT Skills in the South West by Category

For the 6 months to 31 July 2015, IT jobs across the South West region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Applications
1 6 (20.00%) MS Excel
General
1 2 (6.67%) Law
2 1 (3.33%) Advertising
2 1 (3.33%) Retail
Miscellaneous
1 1 (3.33%) Management Information System
1 1 (3.33%) Computer Science
1 1 (3.33%) Analytical Skills
Operating Systems
1 3 (10.00%) Windows
Processes & Methodologies
1 16 (53.33%) ITIL
2 13 (43.33%) Service Management
2 13 (43.33%) Service Delivery
3 12 (40.00%) Incident Management
4 8 (26.67%) Mentoring
5 6 (20.00%) Coaching
5 6 (20.00%) Problem Management
5 6 (20.00%) Change Management
5 6 (20.00%) ITIL V3
6 3 (10.00%) Change Control
7 2 (6.67%) Knowledge Management
7 2 (6.67%) Performance Management
8 1 (3.33%) CRM
8 1 (3.33%) Root Cause Analysis
8 1 (3.33%) Service Desk Management
8 1 (3.33%) Line Management
8 1 (3.33%) Stakeholder Management
8 1 (3.33%) Supplier Management
8 1 (3.33%) Matrix Management
8 1 (3.33%) Release Management
Qualifications
1 4 (13.33%) ITIL Certification
2 1 (3.33%) Degree
Quality Assurance & Compliance
1 11 (36.67%) SLA
System Software
1 1 (3.33%) Active Directory
Vendors
1 9 (30.00%) Microsoft
2 1 (3.33%) Sun
2 1 (3.33%) Apple