The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 64 84 64
Rank change year-on-year
+20 -20
Permanent jobs requiring a 1st Line Support 21 6 20
As % of all permanent IT jobs located in Southampton 2.77% 0.65% 2.21%
As % of the Job Titles category 2.80% 0.66% 2.27%
Number of salaries quoted 21 6 20
Average salary £18,000 £19,500 £22,600
Average salary % change year-on-year
-7.69% -13.71%
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
749 910 883
As % of all permanent IT jobs located in Southampton 98.81% 99.13% 97.57%
Number of salaries quoted 699 746 772
Average salary £41,500 £38,500 £37,500
Average salary % change year-on-year
+7.79% +2.66%
90% offered a salary of more than £25,000 £23,000 £22,500
10% offered a salary of more than £55,000 £52,000 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Southampton

1st Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Southampton region.

1st Line Support Salary Trend in Southampton

1st Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 13 February 2016, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 22 (56.41%) Windows
1 22 (56.41%) Microsoft
2 13 (33.33%) Service Management
2 13 (33.33%) ITIL
3 12 (30.77%) Linux
3 12 (30.77%) SAP
3 12 (30.77%) EPoS
3 12 (30.77%) CRM
3 12 (30.77%) VoIP
4 8 (20.51%) MS Office
4 8 (20.51%) MS Excel
5 7 (17.95%) A+ Certification
6 5 (12.82%) Network+ Certification
6 5 (12.82%) Incident Management
7 2 (5.13%) Active Directory
8 1 (2.56%) SLA
8 1 (2.56%) Windows XP
8 1 (2.56%) MS Exchange
8 1 (2.56%) MCP
8 1 (2.56%) C
8 1 (2.56%) COM
8 1 (2.56%) Mathematics
8 1 (2.56%) Windows Server 2008
8 1 (2.56%) Telecoms
8 1 (2.56%) Windows 7
8 1 (2.56%) Root Cause Analysis
8 1 (2.56%) Windows 8
8 1 (2.56%) Windows Server 2012
8 1 (2.56%) Service Desk Management
8 1 (2.56%) Mentoring

1st Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 13 February 2016, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.56%) MS Exchange
Applications
1 8 (20.51%) MS Excel
1 8 (20.51%) MS Office
Communications & Networking
1 12 (30.77%) VoIP
General
1 1 (2.56%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.56%) COM
Miscellaneous
1 12 (30.77%) EPoS
2 1 (2.56%) Analytical Skills
2 1 (2.56%) Mathematics
Operating Systems
1 22 (56.41%) Windows
2 12 (30.77%) Linux
3 1 (2.56%) Windows 10
3 1 (2.56%) Windows 7
3 1 (2.56%) Windows 8
3 1 (2.56%) Windows Server
3 1 (2.56%) Windows Server 2008
3 1 (2.56%) Windows Server 2012
3 1 (2.56%) Windows XP
Processes & Methodologies
1 13 (33.33%) ITIL
1 13 (33.33%) Service Management
2 12 (30.77%) CRM
3 5 (12.82%) Incident Management
4 1 (2.56%) Mentoring
4 1 (2.56%) Root Cause Analysis
4 1 (2.56%) Service Desk Management
4 1 (2.56%) Ticket Management
Programming Languages
1 1 (2.56%) C
Qualifications
1 7 (17.95%) A+ Certification
2 5 (12.82%) Network+ Certification
3 1 (2.56%) MCP
Quality Assurance & Compliance
1 1 (2.56%) SLA
System Software
1 2 (5.13%) Active Directory
Vendors
1 22 (56.41%) Microsoft
2 12 (30.77%) SAP
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 2 days ago
Southampton
Deerfoot IT Resources Ltd
Salary: £22000 - £24000 per annum + benefits
Posted: 22 days ago