The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 69 82 77
Rank change year-on-year
+13 -5
Permanent jobs requiring a 1st Line Support 14 14 7
As % of all permanent IT jobs located in Southampton 1.64% 1.57% 0.81%
As % of the Job Titles category 1.72% 1.61% 0.83%
Number of salaries quoted 13 14 6
Average salary £18,500 £22,600 £19,625
Average salary % change year-on-year
-18.14% +15.15%
90% offered a salary of more than £17,500 £17,650 £18,250
10% offered a salary of more than £20,000 £22,600 £20,625
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
813 867 842
As % of all permanent IT jobs located in Southampton 95.09% 97.09% 97.68%
Number of salaries quoted 717 826 798
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £21,500 £22,000 £25,000
10% offered a salary of more than £52,500 £55,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Southampton

1st Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Southampton region.

1st Line Support Salary Trend in Southampton

1st Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 21 August 2014, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 27 (87.10%) Windows
2 23 (74.19%) MS Office
3 22 (70.97%) Microsoft
4 15 (48.39%) A+ Certification
5 12 (38.71%) SAP
5 12 (38.71%) ITIL
5 12 (38.71%) VoIP
5 12 (38.71%) EPoS
5 12 (38.71%) Wireless
5 12 (38.71%) Retail
5 12 (38.71%) Software Distribution
6 11 (35.48%) MS Excel
7 9 (29.03%) C#
7 9 (29.03%) Windows 7
8 8 (25.81%) SLA
9 5 (16.13%) MCP
9 5 (16.13%) MCSE
9 5 (16.13%) MCSA
9 5 (16.13%) Windows XP
9 5 (16.13%) Microsoft Certification
10 4 (12.90%) Incident Management
11 3 (9.68%) SQL
11 3 (9.68%) Windows 2000
11 3 (9.68%) MS Exchange
11 3 (9.68%) Windows Server 2003
11 3 (9.68%) MCTS
11 3 (9.68%) Exchange Server 2007
11 3 (9.68%) Windows Server 2008
11 3 (9.68%) Windows 8
11 3 (9.68%) Windows Server 2012

1st Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 21 August 2014, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.68%) MS Exchange
1 3 (9.68%) Exchange Server 2007
Applications
1 23 (74.19%) MS Office
2 11 (35.48%) MS Excel
Communications & Networking
1 12 (38.71%) VoIP
1 12 (38.71%) Wireless
2 1 (3.23%) SSH
2 1 (3.23%) TCP/IP
2 1 (3.23%) VPN
General
1 12 (38.71%) Retail
2 1 (3.23%) Finance
Miscellaneous
1 12 (38.71%) EPoS
Operating Systems
1 27 (87.10%) Windows
2 9 (29.03%) Windows 7
3 5 (16.13%) Windows XP
4 3 (9.68%) Windows Server 2003
4 3 (9.68%) Windows Server 2008
4 3 (9.68%) Windows 8
4 3 (9.68%) Windows Server 2012
4 3 (9.68%) Windows 2000
5 1 (3.23%) Linux
Processes & Methodologies
1 12 (38.71%) ITIL
1 12 (38.71%) Software Distribution
2 4 (12.90%) Incident Management
3 2 (6.45%) Problem Management
Programming Languages
1 9 (29.03%) C#
2 3 (9.68%) SQL
Qualifications
1 15 (48.39%) A+ Certification
2 5 (16.13%) Microsoft Certification
2 5 (16.13%) MCP
2 5 (16.13%) MCSE
2 5 (16.13%) MCSA
3 3 (9.68%) MCTS
4 1 (3.23%) CCNA
4 1 (3.23%) Cisco Certification
Quality Assurance & Compliance
1 8 (25.81%) SLA
System Software
1 1 (3.23%) Active Directory
Vendors
1 22 (70.97%) Microsoft
2 12 (38.71%) SAP