The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Southampton region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 77 85 68
Rank change year-on-year
+8 -17
Permanent jobs requiring a 1st Line Support 9 4 3
As % of all permanent IT jobs located in Southampton 1.079% 0.435% 0.481%
As % of the Job Titles category 1.104% 0.445% 0.500%
Number of salaries quoted 9 4 3
Average salary £19,250 £20,250 £18,500
Average salary % change year-on-year
-4.93% +9.45%
UK excluding London average salary £19,000 £19,500 £20,000
% change year-on-year
-2.56% -2.50%
All Job Titles
Southampton
Permanent IT job ads with a match in the
Job Titles category
815 898 600
As % of all permanent IT jobs located in Southampton 97.72% 97.61% 96.15%
Number of salaries quoted 743 840 543
Average salary £37,500 £38,000 £35,000
Average salary % change year-on-year
-1.31% +8.57%
90% offered a salary of more than £23,500 £22,500 £23,000
10% offered a salary of more than £60,000 £60,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
Hampshire

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Southampton region as a proportion of the total demand within the Job Titles category.

Southampton 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Southampton region.

Southampton 1st Line Support Salary Trend

1st Line Support
Top 24 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 8 (57.14%) Active Directory
2 7 (50.00%) Microsoft
3 6 (42.86%) SLA
4 5 (35.71%) Cisco
4 5 (35.71%) ITIL
4 5 (35.71%) Windows
4 5 (35.71%) Service Management
5 3 (21.43%) MS Excel
5 3 (21.43%) SC Cleared
5 3 (21.43%) Security Cleared
6 2 (14.29%) Degree
7 1 (7.143%) Incident Management
7 1 (7.143%) Statistics
7 1 (7.143%) Computer Science
7 1 (7.143%) Time Management
7 1 (7.143%) DHCP
7 1 (7.143%) DNS
7 1 (7.143%) .NET
7 1 (7.143%) MS Office
7 1 (7.143%) Service Delivery
7 1 (7.143%) Management Information System
7 1 (7.143%) Finance
7 1 (7.143%) Internet
7 1 (7.143%) FileMaker

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (7.143%) .NET
Applications
1 3 (21.43%) MS Excel
2 1 (7.143%) MS Office
Communications & Networking
1 1 (7.143%) DHCP
1 1 (7.143%) DNS
1 1 (7.143%) Internet
Database & Business Intelligence
1 1 (7.143%) FileMaker
General
1 1 (7.143%) Finance
Miscellaneous
1 1 (7.143%) Statistics
1 1 (7.143%) Computer Science
1 1 (7.143%) Management Information System
Operating Systems
1 5 (35.71%) Windows
Processes & Methodologies
1 5 (35.71%) ITIL
1 5 (35.71%) Service Management
2 1 (7.143%) Incident Management
2 1 (7.143%) Time Management
2 1 (7.143%) Service Delivery
Qualifications
1 3 (21.43%) SC Cleared
1 3 (21.43%) Security Cleared
2 2 (14.29%) Degree
Quality Assurance & Compliance
1 6 (42.86%) SLA
System Software
1 8 (57.14%) Active Directory
Vendors
1 7 (50.00%) Microsoft
2 5 (35.71%) Cisco
Southampton, Hampshire
The Support Analyst will ideally have experience in troubleshooting Microsoft Applications and an understanding of Active Directory, Exchange and Remote Assistance is desirable. The use of a Service...
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum
Posted: 21 May 2013