The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 62 73 76
Rank change year-on-year
+11 +3
Permanent jobs requiring a 1st Line Support 15 14 16
As % of all permanent IT jobs located in Southampton 2.15% 1.63% 1.81%
As % of the Job Titles category 2.23% 1.72% 1.85%
Number of salaries quoted 12 13 16
Average salary £19,000 £18,500 £22,600
Average salary % change year-on-year
+2.70% -18.14%
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
672 815 863
As % of all permanent IT jobs located in Southampton 96.14% 94.99% 97.62%
Number of salaries quoted 593 723 823
Average salary £42,500 £35,000 £35,000
Average salary % change year-on-year
+21.42% -
90% offered a salary of more than £23,750 £21,500 £21,750
10% offered a salary of more than £57,500 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Southampton

1st Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Southampton region.

1st Line Support Salary Trend in Southampton

1st Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 1 September 2015, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 23 (71.88%) MS Excel
2 22 (68.75%) Windows
3 21 (65.63%) Microsoft
4 16 (50.00%) Active Directory
5 13 (40.63%) Windows Server 2008
5 13 (40.63%) Service Management
5 13 (40.63%) MS Exchange
6 12 (37.50%) Firewall
6 12 (37.50%) Exchange Server 2010
7 9 (28.13%) MS Office
8 8 (25.00%) Backup Exec
8 8 (25.00%) Cisco
8 8 (25.00%) Technical Architecture
8 8 (25.00%) Exchange Server 2007
8 8 (25.00%) SC Cleared
8 8 (25.00%) Security Cleared
9 7 (21.88%) Linux
9 7 (21.88%) ITIL
10 6 (18.75%) TCP/IP
11 5 (15.63%) VoIP
11 5 (15.63%) SLA
11 5 (15.63%) SAP
11 5 (15.63%) CRM
11 5 (15.63%) EPoS
11 5 (15.63%) Windows Server 2003
12 4 (12.50%) SAN
12 4 (12.50%) Citrix
12 4 (12.50%) VMware
12 4 (12.50%) LAN
12 4 (12.50%) WAN

1st Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 1 September 2015, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (40.63%) MS Exchange
2 12 (37.50%) Exchange Server 2010
3 8 (25.00%) Exchange Server 2007
4 4 (12.50%) Exchange Server 2013
5 1 (3.13%) Lync
Applications
1 23 (71.88%) MS Excel
2 9 (28.13%) MS Office
3 1 (3.13%) MS PowerPoint
Communications & Networking
1 12 (37.50%) Firewall
2 6 (18.75%) TCP/IP
3 5 (15.63%) VoIP
4 4 (12.50%) WAN
4 4 (12.50%) VLAN
4 4 (12.50%) LAN
4 4 (12.50%) SAN
5 2 (6.25%) VPN
Miscellaneous
1 5 (15.63%) EPoS
2 2 (6.25%) Analytical Skills
Operating Systems
1 22 (68.75%) Windows
2 13 (40.63%) Windows Server 2008
3 7 (21.88%) Linux
4 5 (15.63%) Windows Server 2003
5 4 (12.50%) Windows Server 2012
6 2 (6.25%) Windows XP
7 1 (3.13%) Windows Vista
Processes & Methodologies
1 13 (40.63%) Service Management
2 8 (25.00%) Technical Architecture
3 7 (21.88%) ITIL
4 5 (15.63%) CRM
5 1 (3.13%) Incident Management
Qualifications
1 8 (25.00%) SC Cleared
1 8 (25.00%) Security Cleared
2 4 (12.50%) Degree
3 2 (6.25%) CCNA
3 2 (6.25%) Cisco Certification
Quality Assurance & Compliance
1 5 (15.63%) SLA
System Software
1 16 (50.00%) Active Directory
2 4 (12.50%) Hyper-V
Systems Management
1 8 (25.00%) Backup Exec
Vendors
1 21 (65.63%) Microsoft
2 8 (25.00%) Cisco
3 5 (15.63%) SAP
4 4 (12.50%) Citrix
4 4 (12.50%) VMware