The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Southampton region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 69 83 84
Rank change year-on-year
+14 +1
Permanent jobs requiring a 1st Line Support 13 12 5
As % of all permanent IT jobs located in Southampton 1.53% 1.34% 0.58%
As % of the Job Titles category 1.62% 1.38% 0.59%
Number of salaries quoted 12 12 5
Average salary £19,250 £20,375 £19,000
Average salary % change year-on-year
-5.52% +7.23%
90% offered a salary of more than £17,500 £17,550 £18,200
10% offered a salary of more than £20,000 £22,600 £20,250
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
803 872 852
As % of all permanent IT jobs located in Southampton 94.81% 97.32% 98.16%
Number of salaries quoted 709 822 817
Average salary £36,000 £35,000 £37,500
Average salary % change year-on-year
+2.85% -6.66%
90% offered a salary of more than £21,500 £22,000 £23,000
10% offered a salary of more than £52,500 £52,500 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
Hampshire

1st Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Southampton

1st Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Southampton region.

1st Line Support Salary Trend in Southampton

1st Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 1 August 2014, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 30 (81.08%) Windows
2 25 (67.57%) MS Office
3 24 (64.86%) Microsoft
4 17 (45.95%) A+ Certification
5 15 (40.54%) EPoS
5 15 (40.54%) SAP
5 15 (40.54%) ITIL
5 15 (40.54%) VoIP
5 15 (40.54%) Wireless
5 15 (40.54%) Retail
5 15 (40.54%) Software Distribution
6 10 (27.03%) MS Excel
7 9 (24.32%) C#
7 9 (24.32%) SLA
7 9 (24.32%) Windows 7
8 8 (21.62%) Incident Management
9 6 (16.22%) Linux
10 5 (13.51%) Active Directory
11 4 (10.81%) Microsoft Certification
11 4 (10.81%) MCP
11 4 (10.81%) MCSE
11 4 (10.81%) MCSA
11 4 (10.81%) TCP/IP
11 4 (10.81%) VPN
11 4 (10.81%) Windows XP
12 3 (8.11%) Windows 2000
12 3 (8.11%) SQL
12 3 (8.11%) Cisco Certification
12 3 (8.11%) CCNA
13 2 (5.41%) Problem Management

1st Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 1 August 2014, IT jobs across the Southampton region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.41%) Exchange Server 2007
1 2 (5.41%) MS Exchange
Applications
1 25 (67.57%) MS Office
2 10 (27.03%) MS Excel
Communications & Networking
1 15 (40.54%) VoIP
1 15 (40.54%) Wireless
2 4 (10.81%) TCP/IP
2 4 (10.81%) VPN
3 1 (2.70%) Internet
3 1 (2.70%) SSH
General
1 15 (40.54%) Retail
2 1 (2.70%) Finance
Miscellaneous
1 15 (40.54%) EPoS
2 1 (2.70%) Social Media
Operating Systems
1 30 (81.08%) Windows
2 9 (24.32%) Windows 7
3 6 (16.22%) Linux
4 4 (10.81%) Windows XP
5 3 (8.11%) Windows 2000
6 2 (5.41%) Windows Server 2008
6 2 (5.41%) Windows 8
6 2 (5.41%) Windows Server 2012
6 2 (5.41%) Windows Server 2003
Processes & Methodologies
1 15 (40.54%) ITIL
1 15 (40.54%) Software Distribution
2 8 (21.62%) Incident Management
3 2 (5.41%) Problem Management
4 1 (2.70%) CRM
Programming Languages
1 9 (24.32%) C#
2 3 (8.11%) SQL
Qualifications
1 17 (45.95%) A+ Certification
2 4 (10.81%) Microsoft Certification
2 4 (10.81%) MCP
2 4 (10.81%) MCSE
2 4 (10.81%) MCSA
3 3 (8.11%) Cisco Certification
3 3 (8.11%) CCNA
4 2 (5.41%) MCTS
Quality Assurance & Compliance
1 9 (24.32%) SLA
System Software
1 5 (13.51%) Active Directory
Vendors
1 24 (64.86%) Microsoft
2 15 (40.54%) SAP