The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank 82 - 79
Rank change year-on-year
- 0
Permanent jobs requiring a Customer Services Manager 1 0 2
As % of all permanent IT jobs located in Southampton 0.12% - 0.26%
As % of the Job Titles category 0.12% - 0.26%
Number of salaries quoted 0 0 2
Average salary - - £25,000
UK excluding London average salary £47,500 £50,000 £46,250
% change year-on-year
-5.00% +8.10%
Customer Services Manager
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
811 888 759
As % of all permanent IT jobs located in Southampton 95.08% 96.52% 97.06%
Number of salaries quoted 672 758 706
Average salary £37,500 £35,000 £37,500
Average salary % change year-on-year
+7.14% -6.66%
90% offered a salary of more than £23,000 £22,500 £22,500
10% offered a salary of more than £55,000 £50,000 £52,650
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in Southampton

Customer Services Manager
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the Southampton region.

Customer Services Manager Salary Trend in Southampton

Customer Services Manager
Top 19 Related IT Skills in Southampton

For the 6 months to 23 January 2015, IT jobs across the Southampton region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 9 (90.00%) Service Delivery
2 8 (80.00%) ITIL
3 7 (70.00%) SLA
4 6 (60.00%) Microsoft
4 6 (60.00%) BCP
4 6 (60.00%) MS Excel
4 6 (60.00%) Disaster Recovery
4 6 (60.00%) Security Management
4 6 (60.00%) VMware
4 6 (60.00%) SQL
4 6 (60.00%) Business Continuity
4 6 (60.00%) MS PowerPoint
4 6 (60.00%) Degree
4 6 (60.00%) Business Continuity Planning
4 6 (60.00%) Coaching
5 3 (30.00%) Incident Management
5 3 (30.00%) Retail
6 2 (20.00%) Finance
6 2 (20.00%) Continuous Improvement

Customer Services Manager
Top Related IT Skills in Southampton by Category

For the 6 months to 23 January 2015, IT jobs across the Southampton region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 6 (60.00%) MS Excel
1 6 (60.00%) MS PowerPoint
General
1 3 (30.00%) Retail
2 2 (20.00%) Finance
Processes & Methodologies
1 9 (90.00%) Service Delivery
2 8 (80.00%) ITIL
3 6 (60.00%) BCP
3 6 (60.00%) Disaster Recovery
3 6 (60.00%) Security Management
3 6 (60.00%) Business Continuity
3 6 (60.00%) Business Continuity Planning
3 6 (60.00%) Coaching
4 3 (30.00%) Incident Management
5 2 (20.00%) Continuous Improvement
Programming Languages
1 6 (60.00%) SQL
Qualifications
1 6 (60.00%) Degree
Quality Assurance & Compliance
1 7 (70.00%) SLA
Vendors
1 6 (60.00%) Microsoft
1 6 (60.00%) VMware