The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Staffordshire region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 65 68 55
Rank change year-on-year
+3 -13
Permanent jobs requiring a Help Desk Support 5 1 5
As % of all permanent IT jobs located in Staffordshire 0.839% 0.171% 0.879%
As % of the Job Titles category 0.853% 0.175% 0.928%
Number of salaries quoted 5 1 5
Average salary £21,000 £18,450 £27,500
Average salary % change year-on-year
+13.82% -32.90%
UK excluding London average salary £21,250 £20,000 £20,000
% change year-on-year
+6.25% -
All Job Titles
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
586 572 539
As % of all permanent IT jobs located in Staffordshire 98.32% 97.61% 94.73%
Number of salaries quoted 498 490 431
Average salary £35,000 £40,000 £40,000
Average salary % change year-on-year
-12.50% -
90% offered a salary of more than £18,500 £25,000 £25,000
10% offered a salary of more than £51,000 £62,500 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
West Midlands

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the Staffordshire region as a proportion of the total demand within the Job Titles category.

Staffordshire Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Staffordshire region.

Staffordshire Help Desk Support Salary Trend

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Staffordshire region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Stoke-on-Trent +11 3 £21,250 +15.17%
Tamworth - 2 £21,000 -
Help Desk Support
West Midlands

Help Desk Support
Top 16 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Staffordshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 5 (71.43%) Active Directory
2 3 (42.86%) Citrix
2 3 (42.86%) MS Office
3 2 (28.57%) TCP/IP
3 2 (28.57%) DNS
3 2 (28.57%) Microsoft
3 2 (28.57%) Windows
3 2 (28.57%) E-Commerce
3 2 (28.57%) LAN
3 2 (28.57%) WAN
3 2 (28.57%) Thin Client
3 2 (28.57%) Blackberry
3 2 (28.57%) Blackberry Enterprise Server
3 2 (28.57%) Fat Client
4 1 (14.29%) HTTP
4 1 (14.29%) ITIL

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Staffordshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (28.57%) Blackberry Enterprise Server
Applications
1 3 (42.86%) MS Office
Communications & Networking
1 2 (28.57%) TCP/IP
1 2 (28.57%) DNS
1 2 (28.57%) LAN
1 2 (28.57%) WAN
2 1 (14.29%) HTTP
Miscellaneous
1 2 (28.57%) Thin Client
1 2 (28.57%) Blackberry
1 2 (28.57%) Fat Client
Operating Systems
1 2 (28.57%) Windows
Processes & Methodologies
1 2 (28.57%) E-Commerce
2 1 (14.29%) ITIL
System Software
1 5 (71.43%) Active Directory
Vendors
1 3 (42.86%) Citrix
2 2 (28.57%) Microsoft