The table below looks at the statistics for ITSM skills in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 69 79 71
Rank change year-on-year
+10 -8
Permanent jobs citing ITSM 4 1 2
As % of all permanent IT jobs located in Staffordshire 0.61% 0.14% 0.30%
As % of the Processes & Methodologies category 0.70% 0.18% 0.37%
Number of salaries quoted 0 1 0
Average salary - £22,000 -
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Staffordshire region.

Processes & Methodologies Category
Staffordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
571 549 537
As % of all permanent IT jobs located in Staffordshire 87.04% 75.41% 81.74%
Number of salaries quoted 483 435 466
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £28,000 £24,500 £27,000
10% offered a salary of more than £55,000 £59,000 £57,500
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

ITSM
Jobs Demand Trend in Staffordshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Staffordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Staffordshire

ITSM
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Staffordshire region.

ITSM Salary Trend in Staffordshire

ITSM
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Staffordshire region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lichfield - 4 - -
ITSM
West Midlands

ITSM
Top 30 Related IT Skills in Staffordshire

For the 6 months to 31 July 2015, IT jobs across the Staffordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 4 (80.00%) Service Management
1 4 (80.00%) Service Delivery
2 3 (60.00%) Degree
2 3 (60.00%) ITIL
3 1 (20.00%) ATM
3 1 (20.00%) LAN
3 1 (20.00%) VoIP
3 1 (20.00%) WAN
3 1 (20.00%) SMTP
3 1 (20.00%) DHCP
3 1 (20.00%) Ethernet
3 1 (20.00%) SNMP
3 1 (20.00%) TCP/IP
3 1 (20.00%) DNS
3 1 (20.00%) SLA
3 1 (20.00%) Cisco
3 1 (20.00%) CCNP
3 1 (20.00%) CiscoWorks
3 1 (20.00%) Cisco Certification
3 1 (20.00%) Juniper
3 1 (20.00%) CheckPoint
3 1 (20.00%) Internet
3 1 (20.00%) OSPF
3 1 (20.00%) BGP
3 1 (20.00%) EIGRP
3 1 (20.00%) Project Management
3 1 (20.00%) French Language
3 1 (20.00%) German Language
3 1 (20.00%) Cisco IOS
3 1 (20.00%) Cisco PIX

ITSM
Top Related IT Skills in Staffordshire by Category

For the 6 months to 31 July 2015, IT jobs across the Staffordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Communications & Networking
1 1 (20.00%) ATM
1 1 (20.00%) LAN
1 1 (20.00%) VoIP
1 1 (20.00%) WAN
1 1 (20.00%) SMTP
1 1 (20.00%) DHCP
1 1 (20.00%) Ethernet
1 1 (20.00%) SNMP
1 1 (20.00%) TCP/IP
1 1 (20.00%) DNS
1 1 (20.00%) Internet
1 1 (20.00%) OSPF
1 1 (20.00%) BGP
1 1 (20.00%) EIGRP
1 1 (20.00%) Frame Relay
1 1 (20.00%) Cisco IOS
1 1 (20.00%) Cisco PIX
1 1 (20.00%) Cisco ASA
1 1 (20.00%) Cisco Nexus
General
1 1 (20.00%) Finance
1 1 (20.00%) French Language
1 1 (20.00%) German Language
Job Titles
1 4 (80.00%) Technical Support
2 3 (60.00%) Head of IT
2 3 (60.00%) Head of Managed Services
3 1 (20.00%) Business Engagement Manager
3 1 (20.00%) Engagement Manager
3 1 (20.00%) Support Engineer
3 1 (20.00%) Technical Support Engineer
3 1 (20.00%) Technical Engineer
3 1 (20.00%) Relationships Manager
3 1 (20.00%) Business Manager
Processes & Methodologies
1 4 (80.00%) Service Management
1 4 (80.00%) Service Delivery
2 3 (60.00%) ITIL
3 1 (20.00%) Project Management
3 1 (20.00%) Risk Management
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Business Analysis
3 1 (20.00%) Time Management
3 1 (20.00%) Portfolio Management
3 1 (20.00%) Continuous Improvement
3 1 (20.00%) Demand Management
Qualifications
1 3 (60.00%) Degree
2 1 (20.00%) CCNP
2 1 (20.00%) Cisco Certification
Quality Assurance & Compliance
1 1 (20.00%) SLA
Systems Management
1 1 (20.00%) CiscoWorks
Vendors
1 1 (20.00%) Cisco
1 1 (20.00%) Juniper
1 1 (20.00%) CheckPoint
1 1 (20.00%) Blue Coat
1 1 (20.00%) Riverbed
1 1 (20.00%) F5