The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 58 76 72
Rank change year-on-year
+18 -4
Permanent jobs requiring a Technical Support 15 4 1
As % of all permanent IT jobs located in Staffordshire 2.29% 0.55% 0.15%
As % of the Job Titles category 2.41% 0.57% 0.16%
Number of salaries quoted 10 4 1
Average salary £25,000 £23,750 £40,000
Average salary % change year-on-year
+5.26% -40.62%
UK excluding London average salary £27,500 £30,000 £31,000
% change year-on-year
-8.33% -3.22%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Staffordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Staffordshire
Permanent IT job ads with a match in the
Job Titles category
623 697 637
As % of all permanent IT jobs located in Staffordshire 94.97% 95.74% 96.96%
Number of salaries quoted 534 567 554
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £24,700 £22,000 £23,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Staffordshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Staffordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Staffordshire

Technical Support
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Staffordshire region.

Technical Support Salary Trend in Staffordshire

Technical Support
Salary Histogram in Staffordshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Staffordshire region over the 3 months to 31 July 2015.

Technical Support Salary Histogram in Staffordshire

Technical Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Staffordshire region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lichfield - 5 £35,000 -
Stafford -6 3 £25,000 +11.11%
Tamworth - 3 £22,500 -
Burton-upon-Trent - 2 £25,000 -
Uttoxeter - 2 £22,500 -
Technical Support
West Midlands

Technical Support
Top 30 Related IT Skills in Staffordshire

For the 6 months to 31 July 2015, IT jobs across the Staffordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 10 (55.56%) Windows
1 10 (55.56%) VMware
2 8 (44.44%) VMware Infrastructure
3 6 (33.33%) MS Excel
4 5 (27.78%) Windows XP
4 5 (27.78%) MS Office
4 5 (27.78%) Service Delivery
4 5 (27.78%) Windows 7
5 4 (22.22%) ITSM
5 4 (22.22%) SMTP
5 4 (22.22%) DNS
5 4 (22.22%) Cisco
5 4 (22.22%) Microsoft
6 3 (16.67%) Active Directory
6 3 (16.67%) ITIL
6 3 (16.67%) Service Management
6 3 (16.67%) SQL Server
6 3 (16.67%) Hyper-V
6 3 (16.67%) Degree
7 2 (11.11%) Mathematics
7 2 (11.11%) Cisco IOS
7 2 (11.11%) XenApp
7 2 (11.11%) Riverbed
7 2 (11.11%) SaaS
7 2 (11.11%) F5
7 2 (11.11%) Enterprise Software
7 2 (11.11%) Infrastructure Management
7 2 (11.11%) Blue Coat
7 2 (11.11%) Frame Relay
7 2 (11.11%) Telecoms

Technical Support
Top Related IT Skills in Staffordshire by Category

For the 6 months to 31 July 2015, IT jobs across the Staffordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.56%) MS Exchange
1 1 (5.56%) Site Server
Applications
1 6 (33.33%) MS Excel
2 5 (27.78%) MS Office
Cloud Services
1 2 (11.11%) SaaS
Communications & Networking
1 4 (22.22%) SMTP
1 4 (22.22%) DNS
2 2 (11.11%) Internet
2 2 (11.11%) OSPF
2 2 (11.11%) BGP
2 2 (11.11%) EIGRP
2 2 (11.11%) Frame Relay
2 2 (11.11%) Cisco IOS
2 2 (11.11%) DHCP
2 2 (11.11%) Ethernet
2 2 (11.11%) FTP
2 2 (11.11%) SNMP
2 2 (11.11%) TCP/IP
2 2 (11.11%) ADSL
2 2 (11.11%) ATM
2 2 (11.11%) LAN
2 2 (11.11%) PSTN
2 2 (11.11%) VoIP
2 2 (11.11%) WAN
3 1 (5.56%) Cisco PIX
Database & Business Intelligence
1 3 (16.67%) SQL Server
General
1 2 (11.11%) Telecoms
2 1 (5.56%) French Language
2 1 (5.56%) German Language
Miscellaneous
1 2 (11.11%) Mathematics
1 2 (11.11%) Enterprise Software
Operating Systems
1 10 (55.56%) Windows
2 5 (27.78%) Windows XP
2 5 (27.78%) Windows 7
3 2 (11.11%) UNIX
4 1 (5.56%) Windows Server 2012
4 1 (5.56%) Windows Server 2003
Processes & Methodologies
1 5 (27.78%) Service Delivery
2 4 (22.22%) ITSM
3 3 (16.67%) ITIL
3 3 (16.67%) Service Management
4 2 (11.11%) Infrastructure Management
4 2 (11.11%) Project Management
5 1 (5.56%) Time Management
5 1 (5.56%) Server Building
Programming Languages
1 2 (11.11%) C
2 1 (5.56%) SQL
Qualifications
1 3 (16.67%) Degree
2 2 (11.11%) CCNP
2 2 (11.11%) Cisco Certification
Quality Assurance & Compliance
1 2 (11.11%) SLA
System Software
1 8 (44.44%) VMware Infrastructure
2 3 (16.67%) Hyper-V
2 3 (16.67%) Active Directory
3 2 (11.11%) XenApp
Systems Management
1 2 (11.11%) CiscoWorks
2 1 (5.56%) McAfee ePO
Vendors
1 10 (55.56%) VMware
2 4 (22.22%) Cisco
2 4 (22.22%) Microsoft
3 2 (11.11%) Citrix
3 2 (11.11%) Juniper
3 2 (11.11%) Apple
3 2 (11.11%) CheckPoint
3 2 (11.11%) Blue Coat
3 2 (11.11%) Riverbed
3 2 (11.11%) F5
4 1 (5.56%) McAfee