The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Suffolk region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 64 65 58
Rank change year-on-year
+1 -7
Permanent jobs requiring a Help Desk Support 5 1 15
As % of all permanent IT jobs located in Suffolk 0.77% 0.21% 2.27%
As % of the Job Titles category 0.78% 0.22% 2.34%
Number of salaries quoted 5 1 15
Average salary £22,000 £20,000 £21,500
Average salary % change year-on-year
+10.00% -6.97%
UK excluding London average salary £22,000 £22,500 £21,000
% change year-on-year
-2.22% +7.14%
Help Desk Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Suffolk region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Suffolk
Permanent IT job ads with a match in the
Job Titles category
637 460 642
As % of all permanent IT jobs located in Suffolk 97.70% 98.29% 96.98%
Number of salaries quoted 589 378 604
Average salary £35,000 £40,000 £35,000
Average salary % change year-on-year
-12.50% +14.28%
90% offered a salary of more than £22,500 £27,500 £21,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in Suffolk

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Suffolk region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Suffolk

Help Desk Support
Salary Trend in Suffolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Suffolk region.

Help Desk Support Salary Trend in Suffolk

Help Desk Support
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Suffolk region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ipswich -14 5 £22,000 +10.00%
Help Desk Support
East of England

Help Desk Support
Top 30 Related IT Skills in Suffolk

For the 6 months to 3 July 2015, IT jobs across the Suffolk region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 7 (87.50%) Microsoft
1 7 (87.50%) Active Directory
1 7 (87.50%) Hyper-V
2 5 (62.50%) Office 365
2 5 (62.50%) Time Management
2 5 (62.50%) MCP
2 5 (62.50%) MS Office
2 5 (62.50%) MS Excel
2 5 (62.50%) MS Exchange
2 5 (62.50%) Microsoft Certification
2 5 (62.50%) Internet
3 3 (37.50%) ITIL
4 2 (25.00%) Citrix
4 2 (25.00%) VMware
4 2 (25.00%) VMware Infrastructure
4 2 (25.00%) Windows Server 2008
4 2 (25.00%) Cloud Computing
4 2 (25.00%) Windows XP
4 2 (25.00%) UNIX
4 2 (25.00%) Windows
4 2 (25.00%) Linux
4 2 (25.00%) DHCP
4 2 (25.00%) TCP/IP
4 2 (25.00%) DNS
4 2 (25.00%) Windows 8
4 2 (25.00%) Windows Server 2012
4 2 (25.00%) IaaS
4 2 (25.00%) Open Source
4 2 (25.00%) SaaS
4 2 (25.00%) PaaS

Help Desk Support
Top Related IT Skills in Suffolk by Category

For the 6 months to 3 July 2015, IT jobs across the Suffolk region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (62.50%) MS Exchange
Applications
1 5 (62.50%) MS Office
1 5 (62.50%) MS Excel
Cloud Services
1 5 (62.50%) Office 365
2 2 (25.00%) IaaS
2 2 (25.00%) Cloud Computing
2 2 (25.00%) SaaS
2 2 (25.00%) PaaS
Communications & Networking
1 5 (62.50%) Internet
2 2 (25.00%) DHCP
2 2 (25.00%) TCP/IP
2 2 (25.00%) DNS
Database & Business Intelligence
1 2 (25.00%) SQL Server
Operating Systems
1 2 (25.00%) UNIX
1 2 (25.00%) Windows
1 2 (25.00%) Linux
1 2 (25.00%) Windows XP
1 2 (25.00%) Windows Server 2008
1 2 (25.00%) Windows 8
1 2 (25.00%) Windows Server 2012
Processes & Methodologies
1 5 (62.50%) Time Management
2 3 (37.50%) ITIL
3 2 (25.00%) Open Source
4 1 (12.50%) Root Cause Analysis
4 1 (12.50%) Problem Management
Qualifications
1 5 (62.50%) MCP
1 5 (62.50%) Microsoft Certification
2 1 (12.50%) Degree
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 7 (87.50%) Active Directory
1 7 (87.50%) Hyper-V
2 2 (25.00%) VMware Infrastructure
Vendors
1 7 (87.50%) Microsoft
2 2 (25.00%) Citrix
2 2 (25.00%) VMware