The first table below looks at the demand for Service Management skills in IT jobs advertised for the Suffolk region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Suffolk region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Service Management
Rank 48 40 72
Rank change year-on-year
-8 +32
Permanent jobs citing Service Management 28 24 2
As % of all permanent IT jobs located in Suffolk 4.100% 4.332% 0.318%
As % of the Processes & Methodologies category 5.785% 5.882% 0.473%
Number of salaries quoted 26 21 2
Average salary £50,000 £22,000 £27,500
Average salary % change year-on-year
+127.27% -20.00%
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
All Processes & Methodologies
Suffolk
Permanent IT job ads with a match in the
Processes & Methodologies category
484 408 423
As % of all permanent IT jobs located in Suffolk 70.86% 73.65% 67.36%
Number of salaries quoted 454 367 376
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £50,000 £55,000 £52,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
East of England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Suffolk region as a proportion of the total demand within the Processes & Methodologies category.

Suffolk Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Suffolk region.

Suffolk Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Suffolk region over the 3 months to 20 May 2013.

Suffolk Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Suffolk region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Ipswich +2 21 £50,000 -9.09%
Service Management
East of England

Service Management
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Suffolk region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 13 (39.39%) Service Delivery
1 13 (39.39%) ITIL
1 13 (39.39%) Windows
1 13 (39.39%) Strategic Management
2 12 (36.36%) Microsoft
3 11 (33.33%) Project Management
3 11 (33.33%) Operations Management
4 9 (27.27%) Active Directory
4 9 (27.27%) MS Excel
5 7 (21.21%) Microsoft Certification
6 6 (18.18%) Firewall
6 6 (18.18%) Web Services
6 6 (18.18%) MS Office
7 5 (15.15%) CCNP
7 5 (15.15%) CCNA
7 5 (15.15%) Cisco Certification
7 5 (15.15%) Internet
7 5 (15.15%) Windows 7
8 4 (12.12%) Finance
8 4 (12.12%) MS Exchange
9 3 (9.091%) Windows XP
9 3 (9.091%) VPN
9 3 (9.091%) MCP
9 3 (9.091%) Blackberry
9 3 (9.091%) Blackberry Enterprise Server
9 3 (9.091%) iPad
9 3 (9.091%) Capacity Planning
9 3 (9.091%) MS PowerPoint
9 3 (9.091%) Windows Vista
10 2 (6.061%) Business Development

Service Management
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Suffolk region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 6 (18.18%) Web Services
2 1 (3.030%) Middleware
2 1 (3.030%) JSON
2 1 (3.030%) Oracle Fusion
2 1 (3.030%) .NET
2 1 (3.030%) J2EE
Application Platforms
1 4 (12.12%) MS Exchange
2 3 (9.091%) Blackberry Enterprise Server
3 1 (3.030%) Exchange Server 2007
3 1 (3.030%) Amazon AWS
3 1 (3.030%) Exchange Server 2010
3 1 (3.030%) WebLogic
3 1 (3.030%) Apache
3 1 (3.030%) Tomcat
Applications
1 9 (27.27%) MS Excel
2 6 (18.18%) MS Office
3 3 (9.091%) MS PowerPoint
Business Applications
1 1 (3.030%) Oracle Applications
Communications & Networking
1 6 (18.18%) Firewall
2 5 (15.15%) Internet
3 3 (9.091%) VPN
4 2 (6.061%) Network Security
5 1 (3.030%) LAN
5 1 (3.030%) WAN
5 1 (3.030%) TCP/IP
Database & Business Intelligence
1 2 (6.061%) SAP BW
2 1 (3.030%) PostgreSQL
2 1 (3.030%) Oracle 11g
2 1 (3.030%) MySQL
2 1 (3.030%) SQL Server
2 1 (3.030%) RDBMS
2 1 (3.030%) Oracle 10g
Development Applications
1 2 (6.061%) ClearQuest
General
1 4 (12.12%) Finance
2 1 (3.030%) Advertising
2 1 (3.030%) Telecoms
Job Titles
1 19 (57.58%) Service Manager
2 12 (36.36%) Delivery Manager
2 12 (36.36%) Services Delivery Manager
3 10 (30.30%) Applications Manager
4 6 (18.18%) Infrastructure Architect
4 6 (18.18%) Architect
4 6 (18.18%) Analyst
5 4 (12.12%) Technical Architect
5 4 (12.12%) Support Analyst
5 4 (12.12%) Infrastructure Technical Architect
6 2 (6.061%) Service Analyst
6 2 (6.061%) Consultant
6 2 (6.061%) Service Desk Analyst
6 2 (6.061%) SAP Manager
7 1 (3.030%) Infrastructure Consultant
7 1 (3.030%) Business Manager
7 1 (3.030%) Senior Support Analyst
7 1 (3.030%) Implementation Consultant
7 1 (3.030%) Oracle Consultant
7 1 (3.030%) DBA
Miscellaneous
1 3 (9.091%) Blackberry
1 3 (9.091%) iPad
2 2 (6.061%) Mathematics
3 1 (3.030%) Open Source
Operating Systems
1 13 (39.39%) Windows
2 5 (15.15%) Windows 7
3 3 (9.091%) Windows XP
3 3 (9.091%) Windows Vista
4 2 (6.061%) Linux
5 1 (3.030%) UNIX
Processes & Methodologies
1 13 (39.39%) Service Delivery
1 13 (39.39%) ITIL
1 13 (39.39%) Strategic Management
2 11 (33.33%) Operations Management
2 11 (33.33%) Project Management
3 3 (9.091%) Capacity Planning
4 2 (6.061%) User Acceptance Testing
4 2 (6.061%) Business Development
4 2 (6.061%) Business Analysis
5 1 (3.030%) Configuration Management
5 1 (3.030%) Agile Software Development
5 1 (3.030%) Data Management
5 1 (3.030%) TOGAF
5 1 (3.030%) Network Architecture
Programming Languages
1 1 (3.030%) C#
1 1 (3.030%) Java
1 1 (3.030%) Perl
1 1 (3.030%) PL/SQL
1 1 (3.030%) SQL
1 1 (3.030%) Python
1 1 (3.030%) Ruby
1 1 (3.030%) PowerShell
1 1 (3.030%) Bash shell
Qualifications
1 7 (21.21%) Microsoft Certification
2 5 (15.15%) CCNP
2 5 (15.15%) CCNA
2 5 (15.15%) Cisco Certification
3 3 (9.091%) MCP
4 1 (3.030%) OCP
4 1 (3.030%) Oracle Certification
4 1 (3.030%) RHCE
4 1 (3.030%) CCSA
4 1 (3.030%) VMware Certified Professional (VCP)
4 1 (3.030%) MCTS
System Software
1 9 (27.27%) Active Directory
2 1 (3.030%) VMware Infrastructure
2 1 (3.030%) Hyper-V
2 1 (3.030%) XenServer
Systems Management
1 1 (3.030%) Puppet
Vendors
1 12 (36.36%) Microsoft
2 2 (6.061%) SAP
2 2 (6.061%) Cisco
3 1 (3.030%) Oracle
3 1 (3.030%) Citrix
3 1 (3.030%) Red Hat
3 1 (3.030%) CheckPoint
3 1 (3.030%) VMware