The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 164 197 196
Rank change year-on-year
+33 -1
Permanent jobs requiring a 1st Line Support Analyst 37 9 16
As % of all permanent IT jobs located in Surrey 0.82% 0.19% 0.32%
As % of the Job Titles category 0.86% 0.20% 0.33%
Number of salaries quoted 37 9 15
Average salary £21,750 £26,500 £21,000
Average salary % change year-on-year
-17.92% +26.19%
90% offered a salary of more than £20,000 £20,400 £16,400
10% offered a salary of more than £24,300 £26,500 £25,125
UK excluding London average salary £21,500 £20,000 £21,000
% change year-on-year
+7.50% -4.76%
1st Line Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4298 4612 4836
As % of all permanent IT jobs located in Surrey 95.41% 95.49% 95.99%
Number of salaries quoted 3572 3714 3822
Average salary £45,000 £45,000 £41,500
Average salary % change year-on-year
- +8.43%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in Surrey

1st Line Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the Surrey region.

1st Line Support Analyst Salary Trend in Surrey

1st Line Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the Surrey region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking +14 13 £22,000 +4.76%
Guildford +14 11 £21,000 +16.66%
Reigate - 9 £21,750 -
Redhill - 8 £21,750 -
Epsom - 3 £20,250 -
1st Line Support Analyst
South East

1st Line Support Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 27 March 2015, IT jobs across the Surrey region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 44 (74.58%) Active Directory
2 43 (72.88%) Windows
3 38 (64.41%) Citrix
4 32 (54.24%) Microsoft
5 31 (52.54%) MS Office
6 29 (49.15%) MS Excel
7 27 (45.76%) Windows 7
8 26 (44.07%) ITIL
9 25 (42.37%) LAN
9 25 (42.37%) WAN
10 16 (27.12%) TCP/IP
11 15 (25.42%) Windows Server 2003
11 15 (25.42%) Blackberry
11 15 (25.42%) Service Management
11 15 (25.42%) Windows Server 2008
12 14 (23.73%) SCCM
12 14 (23.73%) MS Exchange
12 14 (23.73%) DNS
12 14 (23.73%) DHCP
13 12 (20.34%) MCP
13 12 (20.34%) A+ Certification
13 12 (20.34%) MS PowerPoint
13 12 (20.34%) Analytical Skills
14 11 (18.64%) Project Planning
14 11 (18.64%) Citrix Presentation Server
14 11 (18.64%) Mac OS
14 11 (18.64%) XenApp
14 11 (18.64%) XenDesktop
14 11 (18.64%) Law
14 11 (18.64%) HP

1st Line Support Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 27 March 2015, IT jobs across the Surrey region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (23.73%) MS Exchange
2 10 (16.95%) WorkSite
3 4 (6.78%) SharePoint
4 2 (3.39%) Blackberry Enterprise Server
Applications
1 31 (52.54%) MS Office
2 29 (49.15%) MS Excel
3 12 (20.34%) MS PowerPoint
Business Applications
1 1 (1.69%) SalesLogix
1 1 (1.69%) Dynamics AX
Communications & Networking
1 25 (42.37%) LAN
1 25 (42.37%) WAN
2 16 (27.12%) TCP/IP
3 14 (23.73%) DNS
3 14 (23.73%) DHCP
4 11 (18.64%) VoIP
5 9 (15.25%) Internet
6 8 (13.56%) Firewall
7 5 (8.47%) VPN
Database & Business Intelligence
1 1 (1.69%) SQL Server
General
1 11 (18.64%) Law
2 6 (10.17%) Legal
3 3 (5.08%) Finance
Miscellaneous
1 15 (25.42%) Blackberry
2 12 (20.34%) Analytical Skills
3 2 (3.39%) Mobile Computing
4 1 (1.69%) EPoS
Operating Systems
1 43 (72.88%) Windows
2 27 (45.76%) Windows 7
3 15 (25.42%) Windows Server 2003
3 15 (25.42%) Windows Server 2008
4 11 (18.64%) Windows XP
4 11 (18.64%) Mac OS
5 1 (1.69%) Windows 2000 Server
Processes & Methodologies
1 26 (44.07%) ITIL
2 15 (25.42%) Service Management
3 11 (18.64%) Project Planning
4 9 (15.25%) Incident Management
5 5 (8.47%) Line Management
5 5 (8.47%) Service Delivery
6 4 (6.78%) CRM
7 1 (1.69%) Project Management
Qualifications
1 12 (20.34%) MCP
1 12 (20.34%) A+ Certification
2 9 (15.25%) ITIL Foundation Certificate
3 2 (3.39%) Degree
3 2 (3.39%) HND
4 1 (1.69%) CCNA
4 1 (1.69%) Cisco Certification
Quality Assurance & Compliance
1 2 (3.39%) SLA
System Software
1 44 (74.58%) Active Directory
2 11 (18.64%) Citrix Presentation Server
2 11 (18.64%) XenApp
2 11 (18.64%) XenDesktop
Systems Management
1 14 (23.73%) SCCM
Vendors
1 38 (64.41%) Citrix
2 32 (54.24%) Microsoft
3 11 (18.64%) HP
4 2 (3.39%) Nimsoft
5 1 (1.69%) MobileIron
5 1 (1.69%) Epicor
5 1 (1.69%) Sage