1st Line Support Analyst Jobs in Surrey

First Line Support Analyst
South East > Surrey

The median First Line Support Analyst salary in Surrey is £25,500 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 131 147 214
Rank change year-on-year +16 +67 -
Permanent jobs requiring a 1st Line Support Analyst 23 21 5
As % of all permanent jobs advertised in Surrey 0.92% 0.83% 0.14%
As % of the Job Titles category 1.01% 0.88% 0.15%
Number of salaries quoted 23 21 4
10th Percentile £22,200 £22,250 -
25th Percentile £23,000 £25,000 £26,250
Median annual salary (50th Percentile) £25,500 £27,500 £28,750
Median % change year-on-year -7.27% -4.35% -
75th Percentile £27,750 £31,500 £30,938
90th Percentile £28,150 - £32,625
South East median annual salary £24,000 £25,000 £26,500
% change year-on-year -4.00% -5.66% +11.58%

All Permanent IT Job Vacancies
Surrey

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Surrey with a recognized job title 2,273 2,380 3,334
% of permanent jobs with a recognized job title 90.99% 94.15% 96.50%
Number of salaries quoted 1,481 1,496 2,069
10th Percentile £27,500 £31,375 £31,800
25th Percentile £38,000 £43,750 £42,500
Median annual salary (50th Percentile) £50,000 £60,000 £55,500
Median % change year-on-year -16.67% +8.11% +5.71%
75th Percentile £65,000 £75,000 £67,500
90th Percentile £80,000 £90,000 £80,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

1st Line Support Analyst
Job Vacancy Trend in Surrey

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for 1st Line Support Analyst in Surrey

1st Line Support Analyst
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in Surrey.

Salary trend for 1st Line Support Analyst in Surrey

1st Line Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the Surrey region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Chertsey - 9 £25,500 - 1
Reigate - 4 £26,000 -
Woking - 4 £24,000 -
Leatherhead -19 3 £23,000 -8.00%
Epsom - 1 £26,500 -
1st Line Support Analyst
South East

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Surrey

For the 6 months to 23 April 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 1st Line Support Analyst in the job title.

1 21 (91.30%) Active Directory
2 20 (86.96%) Microsoft 365
3 16 (69.57%) Microsoft Office
4 15 (65.22%) Degree
4 15 (65.22%) Social Skills
5 12 (52.17%) SLA
6 11 (47.83%) Windows
7 9 (39.13%) Microsoft Exchange
7 9 (39.13%) Driving Licence
8 8 (34.78%) VoIP
8 8 (34.78%) Microsoft
9 6 (26.09%) Azure
10 4 (17.39%) SaaS
10 4 (17.39%) Windows Server
10 4 (17.39%) Analytics
10 4 (17.39%) Entra ID
10 4 (17.39%) Wi-Fi
10 4 (17.39%) Telecoms
10 4 (17.39%) Documentation Skills
11 3 (13.04%) ITIL
11 3 (13.04%) assyst
11 3 (13.04%) ServiceNow
12 2 (8.70%) iPad
12 2 (8.70%) Apple
12 2 (8.70%) e-Learning
12 2 (8.70%) Customer Service
13 1 (4.35%) Cost Reduction
13 1 (4.35%) Knowledge Transfer
13 1 (4.35%) Virtual Team
13 1 (4.35%) Project Delivery

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (39.13%) Microsoft Exchange
Applications
1 16 (69.57%) Microsoft Office
Business Applications
1 3 (13.04%) assyst
Cloud Services
1 20 (86.96%) Microsoft 365
2 6 (26.09%) Azure
3 4 (17.39%) Entra ID
3 4 (17.39%) SaaS
Communications & Networking
1 8 (34.78%) VoIP
2 4 (17.39%) Wi-Fi
General
1 15 (65.22%) Social Skills
2 4 (17.39%) Documentation Skills
2 4 (17.39%) Telecoms
Miscellaneous
1 9 (39.13%) Driving Licence
2 2 (8.70%) e-Learning
2 2 (8.70%) iPad
3 1 (4.35%) Virtual Team
Operating Systems
1 11 (47.83%) Windows
2 4 (17.39%) Windows Server
Processes & Methodologies
1 4 (17.39%) Analytics
2 3 (13.04%) ITIL
3 2 (8.70%) Customer Service
4 1 (4.35%) Cost Reduction
4 1 (4.35%) Knowledge Transfer
4 1 (4.35%) Project Delivery
Qualifications
1 15 (65.22%) Degree
2 1 (4.35%) SC Cleared
2 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 12 (52.17%) SLA
System Software
1 21 (91.30%) Active Directory
Vendors
1 8 (34.78%) Microsoft
2 3 (13.04%) ServiceNow
3 2 (8.70%) Apple