The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 197 206 207
Rank change year-on-year
+9 +1
Permanent jobs requiring a Help Desk Analyst 21 9 17
As % of all permanent IT jobs located in Surrey 0.42% 0.18% 0.31%
As % of the Job Titles category 0.44% 0.19% 0.32%
Number of salaries quoted 19 9 17
Average salary £22,500 £19,500 £20,000
Average salary % change year-on-year
+15.38% -2.50%
90% offered a salary of more than £20,000 £18,500 £17,900
10% offered a salary of more than £28,500 £24,200 £30,000
UK excluding London average salary £21,125 £19,000 £20,000
% change year-on-year
+11.18% -5.00%
Help Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4730 4718 5343
As % of all permanent IT jobs located in Surrey 95.54% 95.51% 95.98%
Number of salaries quoted 3896 3778 4591
Average salary £45,000 £42,000 £42,500
Average salary % change year-on-year
+7.14% -1.17%
90% offered a salary of more than £26,250 £25,500 £27,500
10% offered a salary of more than £61,500 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in Surrey

Help Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the Surrey region.

Help Desk Analyst Salary Trend in Surrey

Help Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the Surrey region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking - 5 £20,000 -
Egham - 5 £22,500 -
Reigate -17 2 £22,500 -10.00%
Guildford +14 1 £23,400 +11.42%
Help Desk Analyst
South East

Help Desk Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 20 August 2014, IT jobs across the Surrey region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 33 (82.50%) Windows
2 26 (65.00%) Microsoft
3 20 (50.00%) Active Directory
4 16 (40.00%) MS Excel
5 15 (37.50%) MS Office
5 15 (37.50%) SLA
6 14 (35.00%) Windows 7
7 13 (32.50%) ITIL
7 13 (32.50%) Finance
8 12 (30.00%) Blackberry
9 10 (25.00%) Windows Server 2003
9 10 (25.00%) Windows Server 2008
10 9 (22.50%) VMware Infrastructure
10 9 (22.50%) VMware
11 8 (20.00%) Firewall
11 8 (20.00%) Windows XP
11 8 (20.00%) MS Exchange
11 8 (20.00%) DNS
11 8 (20.00%) HP
11 8 (20.00%) Exchange Server 2007
11 8 (20.00%) Exchange Server 2010
12 6 (15.00%) Windows Vista
12 6 (15.00%) TCP/IP
13 5 (12.50%) SSL
13 5 (12.50%) Dell
13 5 (12.50%) E-Commerce
13 5 (12.50%) Apple
13 5 (12.50%) Symantec
13 5 (12.50%) Backup Exec
13 5 (12.50%) Publishing

Help Desk Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 20 August 2014, IT jobs across the Surrey region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (20.00%) MS Exchange
1 8 (20.00%) Exchange Server 2007
1 8 (20.00%) Exchange Server 2010
2 5 (12.50%) Exchange Server 2003
3 1 (2.50%) IBM Notes
Applications
1 16 (40.00%) MS Excel
2 15 (37.50%) MS Office
3 2 (5.00%) QuarkXPress
Communications & Networking
1 8 (20.00%) DNS
1 8 (20.00%) Firewall
2 6 (15.00%) TCP/IP
3 5 (12.50%) SSL
4 3 (7.50%) Internet
4 3 (7.50%) DHCP
4 3 (7.50%) LAN
5 1 (2.50%) VoIP
5 1 (2.50%) ADSL
5 1 (2.50%) Broadband
5 1 (2.50%) Ethernet
5 1 (2.50%) VPN
Database & Business Intelligence
1 4 (10.00%) Data Warehouse
2 1 (2.50%) MS Access
Development Applications
1 4 (10.00%) Team Foundation Server
General
1 13 (32.50%) Finance
2 5 (12.50%) Publishing
2 5 (12.50%) Retail
3 4 (10.00%) Banking
4 1 (2.50%) Legal
4 1 (2.50%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.50%) .NET
Miscellaneous
1 12 (30.00%) Blackberry
2 4 (10.00%) Statistics
3 1 (2.50%) Wiki
Operating Systems
1 33 (82.50%) Windows
2 14 (35.00%) Windows 7
3 10 (25.00%) Windows Server 2008
3 10 (25.00%) Windows Server 2003
4 8 (20.00%) Windows XP
5 6 (15.00%) Windows Vista
6 3 (7.50%) Mac OS
7 1 (2.50%) Windows 2000 Server
Processes & Methodologies
1 13 (32.50%) ITIL
2 5 (12.50%) E-Commerce
3 4 (10.00%) Project Management
3 4 (10.00%) Continuous Improvement
3 4 (10.00%) Software Deployment
4 3 (7.50%) Migration
5 1 (2.50%) Incident Management
5 1 (2.50%) Time Management
5 1 (2.50%) Network Monitoring
Programming Languages
1 2 (5.00%) SQL
2 1 (2.50%) VB.NET
2 1 (2.50%) C
Qualifications
1 4 (10.00%) Microsoft Certification
1 4 (10.00%) MCITP
2 2 (5.00%) ITIL Certification
3 1 (2.50%) Network+ Certification
3 1 (2.50%) CCNA
3 1 (2.50%) Cisco Certification
Quality Assurance & Compliance
1 15 (37.50%) SLA
2 3 (7.50%) ISO/IEC 27001
System Software
1 20 (50.00%) Active Directory
2 9 (22.50%) VMware Infrastructure
3 5 (12.50%) Hyper-V
Systems Management
1 5 (12.50%) Backup Exec
2 4 (10.00%) SCCM
2 4 (10.00%) Systems Management Server (SMS)
Vendors
1 26 (65.00%) Microsoft
2 9 (22.50%) VMware
3 8 (20.00%) HP
4 5 (12.50%) Dell
4 5 (12.50%) SonicWALL
4 5 (12.50%) Apple
4 5 (12.50%) Symantec
5 4 (10.00%) Cisco
5 4 (10.00%) Avaya
5 4 (10.00%) CommVault
6 2 (5.00%) Adobe
6 2 (5.00%) Quark
7 1 (2.50%) SolarWinds
7 1 (2.50%) Lotus
7 1 (2.50%) Juniper
7 1 (2.50%) BMC