The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Surrey region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 179 204 176
Rank change year-on-year
+25 -28
Permanent jobs requiring a Help Desk Support 40 31 32
As % of all permanent IT jobs located in Surrey 0.752% 0.510% 0.609%
As % of the Job Titles category 0.788% 0.532% 0.644%
Number of salaries quoted 35 28 25
Average salary £20,500 £21,750 £25,000
Average salary % change year-on-year
-5.74% -13.00%
90% offered a salary of more than £16,000 £19,000 £19,000
10% offered a salary of more than £29,200 £36,700 £27,000
UK excluding London average salary £21,250 £20,000 £20,000
% change year-on-year
+6.25% -
All Job Titles
Surrey
Permanent IT job ads with a match in the
Job Titles category
5074 5830 4971
As % of all permanent IT jobs located in Surrey 95.43% 95.90% 94.54%
Number of salaries quoted 4091 5101 4354
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £27,500 £28,000 £25,000
10% offered a salary of more than £60,000 £57,500 £65,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
South East

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the Surrey region as a proportion of the total demand within the Job Titles category.

Surrey Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Surrey region.

Surrey Help Desk Support Salary Trend

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Surrey region over the 3 months to 22 May 2013.

Surrey Help Desk Support Salary Histogram

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Surrey region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Woking +24 26 £20,000 -14.89%
Godalming - 3 £20,500 -
Chertsey +16 2 - -
Guildford -16 1 £22,000 -3.29%
Weybridge - 1 £19,500 -
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 43 (75.44%) Windows
2 32 (56.14%) Microsoft
3 23 (40.35%) ITIL
4 22 (38.60%) Windows XP
4 22 (38.60%) Citrix
5 21 (36.84%) MS Office
5 21 (36.84%) Windows 7
6 19 (33.33%) MS Excel
7 17 (29.82%) Active Directory
8 13 (22.81%) Service Management
9 11 (19.30%) MS Exchange
10 10 (17.54%) Internet
10 10 (17.54%) Finance
10 10 (17.54%) Russian Language
10 10 (17.54%) Windows Server 2008
11 9 (15.79%) Windows Server 2003
12 7 (12.28%) VMware Infrastructure
12 7 (12.28%) VMware
12 7 (12.28%) TCP/IP
13 6 (10.53%) DNS
13 6 (10.53%) SLA
13 6 (10.53%) Cisco
14 5 (8.772%) VPN
14 5 (8.772%) Microsoft Certification
14 5 (8.772%) Firewall
14 5 (8.772%) Symantec
14 5 (8.772%) Terminal Services
14 5 (8.772%) MCITP
14 5 (8.772%) Exchange Server 2003
14 5 (8.772%) Exchange Server 2007

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (1.754%) EDI
Application Platforms
1 11 (19.30%) MS Exchange
2 5 (8.772%) Exchange Server 2003
2 5 (8.772%) Exchange Server 2007
2 5 (8.772%) Exchange Server 2010
3 1 (1.754%) CMS
3 1 (1.754%) SharePoint
3 1 (1.754%) Lync
Applications
1 21 (36.84%) MS Office
2 19 (33.33%) MS Excel
Communications & Networking
1 10 (17.54%) Internet
2 7 (12.28%) TCP/IP
3 6 (10.53%) DNS
4 5 (8.772%) VPN
4 5 (8.772%) Firewall
5 2 (3.509%) LAN
5 2 (3.509%) WAN
5 2 (3.509%) DHCP
6 1 (1.754%) Symposium
6 1 (1.754%) IP Telephony
6 1 (1.754%) TELNET
6 1 (1.754%) DEFINITY
6 1 (1.754%) SAN
6 1 (1.754%) HTTP
6 1 (1.754%) VLAN
6 1 (1.754%) Unified Communications
General
1 10 (17.54%) Finance
1 10 (17.54%) Russian Language
2 2 (3.509%) Legal
Miscellaneous
1 4 (7.018%) Fat Client
1 4 (7.018%) EPoS
1 4 (7.018%) Thin Client
2 2 (3.509%) Video Conferencing
3 1 (1.754%) Blackberry
3 1 (1.754%) Statistics
Operating Systems
1 43 (75.44%) Windows
2 22 (38.60%) Windows XP
3 21 (36.84%) Windows 7
4 10 (17.54%) Windows Server 2008
5 9 (15.79%) Windows Server 2003
6 4 (7.018%) Windows 2000
7 2 (3.509%) Linux
8 1 (1.754%) Windows 2000 Server
8 1 (1.754%) Windows 8
8 1 (1.754%) Windows Server 2012
Processes & Methodologies
1 23 (40.35%) ITIL
2 13 (22.81%) Service Management
3 2 (3.509%) ITSM
4 1 (1.754%) CRM
4 1 (1.754%) ERP
4 1 (1.754%) Problem Management
Programming Languages
1 1 (1.754%) SQL
Qualifications
1 5 (8.772%) Microsoft Certification
1 5 (8.772%) MCITP
2 4 (7.018%) CCA
2 4 (7.018%) Citrix Certification
2 4 (7.018%) Cisco Certification
2 4 (7.018%) CCNA
3 1 (1.754%) MCDST
3 1 (1.754%) Avaya Certification
3 1 (1.754%) MCSE
3 1 (1.754%) MCSA
3 1 (1.754%) MCP
Quality Assurance & Compliance
1 6 (10.53%) SLA
System Software
1 17 (29.82%) Active Directory
2 7 (12.28%) VMware Infrastructure
3 5 (8.772%) Terminal Services
4 4 (7.018%) XenApp
5 1 (1.754%) Forefront TMG
5 1 (1.754%) Hyper-V
Systems Management
1 2 (3.509%) SCCM
Vendors
1 32 (56.14%) Microsoft
2 22 (38.60%) Citrix
3 7 (12.28%) VMware
4 6 (10.53%) Cisco
5 5 (8.772%) Symantec
5 5 (8.772%) SonicWALL
6 2 (3.509%) Avaya
7 1 (1.754%) Blue Coat
7 1 (1.754%) Remedy
7 1 (1.754%) CommVault
7 1 (1.754%) Nortel
7 1 (1.754%) SAP
Leatherhead, Surrey
Key words: 1st Line Support, 2nd Line Support, Helpdesk Analyst, Service Desk Analyst, IT Support Technician, Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Active Directory.
Ashdown IT
Salary: £18000 - £24000 per annum + bonus
Posted: 15 May 2013
Woking, Surrey
The successful candidate will require strong technical background in desktop support for Windows 7, XP, Microsoft Windows server technologies, MS Office and other 3rd party application installation and...
Fidessa
Salary: Competitive salary
Posted: 20 May 2013
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... Essential skills: Windows 7... Active Directory. Microsoft Exchange. Desirable: Microsoft Windows Server. SQL. Cisco. VMWare. Terminal Services/Citrix...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bonus + Benefits
Posted: 21 May 2013
Surrey, South East
Fantastic opportunity for a talented IT Helpdesk / Service Desk Engineer - 1st to 3rd line support - Windows Server 2008, Active Directory, DNS, Citrix XenApp, Terminal Services, MS Exchange Server,...
Dupen Recruitment Services
Salary: £23000 - £30400 per annum + range of benefits
Posted: 28 April 2013
Woking, Surrey
They are currently seeking a MS Helpdesk 1st Level Support person to join their expanding company. You will assist callers with their technical and account queries, you must...
Tectre Limited
Salary: Up to £30,000 per year
Posted: 13 May 2013