The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Surrey region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 196 177 203
Rank change year-on-year
-19 +26
Permanent jobs requiring a Help Desk Support 18 33 29
As % of all permanent IT jobs located in Surrey 0.35% 0.66% 0.51%
As % of the Job Titles category 0.37% 0.69% 0.54%
Number of salaries quoted 15 29 26
Average salary £20,000 £21,000 £21,500
Average salary % change year-on-year
-4.76% -2.32%
90% offered a salary of more than £19,400 £18,500 £18,750
10% offered a salary of more than £28,600 £25,600 £27,500
UK excluding London average salary £23,000 £20,500 £21,500
% change year-on-year
+12.19% -4.65%
Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4862 4809 5419
As % of all permanent IT jobs located in Surrey 95.78% 95.74% 96.12%
Number of salaries quoted 4020 3866 4659
Average salary £45,000 £41,500 £42,500
Average salary % change year-on-year
+8.43% -2.35%
90% offered a salary of more than £26,500 £26,000 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
South East

Help Desk Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Surrey

Help Desk Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Surrey region.

Help Desk Support Salary Trend in Surrey

Help Desk Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Surrey region over the 3 months to 30 July 2014.

Help Desk Support Salary Histogram in Surrey

Help Desk Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Surrey region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking - 5 £20,000 -
Epsom -6 2 £19,500 -11.36%
Reigate - 2 £22,500 -
Camberley - 1 £17,500 -
Leatherhead - 1 £29,000 -
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills in Surrey

For the 6 months to 30 July 2014, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 35 (83.33%) Windows
2 26 (61.90%) Microsoft
3 25 (59.52%) Active Directory
4 21 (50.00%) ITIL
5 17 (40.48%) MS Excel
6 16 (38.10%) MS Office
6 16 (38.10%) Finance
7 15 (35.71%) Windows 7
8 14 (33.33%) MS Exchange
9 12 (28.57%) Exchange Server 2007
9 12 (28.57%) SCCM
10 11 (26.19%) Windows XP
11 8 (19.05%) Citrix
11 8 (19.05%) VMware
12 7 (16.67%) VMware Infrastructure
12 7 (16.67%) Microsoft Certification
12 7 (16.67%) Blackberry
13 6 (14.29%) Apple
13 6 (14.29%) Windows Server 2003
13 6 (14.29%) Windows Server 2008
14 5 (11.90%) ServiceCenter
14 5 (11.90%) Exchange Server 2010
14 5 (11.90%) Publishing
14 5 (11.90%) JD Edwards
14 5 (11.90%) Peregrine
14 5 (11.90%) Cisco
14 5 (11.90%) E-Commerce
14 5 (11.90%) VoIP
14 5 (11.90%) Oracle
15 4 (9.52%) SharePoint

Help Desk Support
Top Related IT Skills in Surrey by Category

For the 6 months to 30 July 2014, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (33.33%) MS Exchange
2 12 (28.57%) Exchange Server 2007
3 5 (11.90%) Exchange Server 2010
4 4 (9.52%) SharePoint
5 3 (7.14%) SharePoint 2010
6 2 (4.76%) WordPress
7 1 (2.38%) Exchange Server 2003
7 1 (2.38%) IBM Notes
Applications
1 17 (40.48%) MS Excel
2 16 (38.10%) MS Office
3 2 (4.76%) QuarkXPress
Communications & Networking
1 5 (11.90%) VoIP
2 4 (9.52%) LAN
2 4 (9.52%) Internet
3 3 (7.14%) Firewall
3 3 (7.14%) DNS
3 3 (7.14%) DHCP
4 2 (4.76%) TCP/IP
4 2 (4.76%) VPN
Database & Business Intelligence
1 1 (2.38%) MS Access
General
1 16 (38.10%) Finance
2 5 (11.90%) Publishing
3 3 (7.14%) Legal
4 1 (2.38%) Retail
4 1 (2.38%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (4.76%) LAMP
2 1 (2.38%) HTML5
2 1 (2.38%) HTML
2 1 (2.38%) CSS
2 1 (2.38%) Web Services
Miscellaneous
1 7 (16.67%) Blackberry
2 2 (4.76%) IVR
3 1 (2.38%) Wiki
3 1 (2.38%) Blog
3 1 (2.38%) Firmware
Operating Systems
1 35 (83.33%) Windows
2 15 (35.71%) Windows 7
3 11 (26.19%) Windows XP
4 6 (14.29%) Windows Server 2003
4 6 (14.29%) Windows Server 2008
5 3 (7.14%) Mac OS
5 3 (7.14%) Linux
6 2 (4.76%) Mac OS X
7 1 (2.38%) Windows 2000 Server
Processes & Methodologies
1 21 (50.00%) ITIL
2 5 (11.90%) E-Commerce
3 4 (9.52%) Software Deployment
4 3 (7.14%) Service Management
4 3 (7.14%) CAD
5 2 (4.76%) ITSM
6 1 (2.38%) Network Management
6 1 (2.38%) Incident Management
6 1 (2.38%) Workflow Management
6 1 (2.38%) Workflow
6 1 (2.38%) Project Management
Programming Languages
1 2 (4.76%) PHP
2 1 (2.38%) SQL
Qualifications
1 7 (16.67%) Microsoft Certification
2 4 (9.52%) MCITP
3 2 (4.76%) MCSE
3 2 (4.76%) ITIL Certification
4 1 (2.38%) MOS
4 1 (2.38%) Network+ Certification
4 1 (2.38%) A+ Certification
4 1 (2.38%) MCSA
Quality Assurance & Compliance
1 4 (9.52%) SLA
2 3 (7.14%) ISO/IEC 27001
System Software
1 25 (59.52%) Active Directory
2 7 (16.67%) VMware Infrastructure
Systems Management
1 12 (28.57%) SCCM
2 5 (11.90%) ServiceCenter
3 4 (9.52%) Systems Management Server (SMS)
4 2 (4.76%) Cisco UCCX
5 1 (2.38%) Backup Exec
5 1 (2.38%) Norton AntiVirus
5 1 (2.38%) Tivoli
5 1 (2.38%) Tivoli Storage Manager
Vendors
1 26 (61.90%) Microsoft
2 8 (19.05%) Citrix
2 8 (19.05%) VMware
3 6 (14.29%) Apple
4 5 (11.90%) JD Edwards
4 5 (11.90%) Peregrine
4 5 (11.90%) Cisco
4 5 (11.90%) Oracle
5 4 (9.52%) Avaya
5 4 (9.52%) CommVault
6 3 (7.14%) HP
7 2 (4.76%) Adobe
7 2 (4.76%) Quark
8 1 (2.38%) Lotus
8 1 (2.38%) Reuters
8 1 (2.38%) Symantec
8 1 (2.38%) Remedy
8 1 (2.38%) SAP