The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 174 167 172
Rank change year-on-year
-7 +5
Permanent jobs requiring a Help Desk Support 29 47 37
As % of all permanent IT jobs located in Surrey 0.75% 1.05% 0.84%
As % of the Job Titles category 0.77% 1.07% 0.87%
Number of salaries quoted 29 46 36
Average salary £22,500 £21,750 £22,000
Average salary % change year-on-year
+3.44% -1.13%
90% offered a salary of more than £17,600 £20,000 £19,500
10% offered a salary of more than £28,000 £39,000 £24,750
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Help Desk Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
3762 4402 4239
As % of all permanent IT jobs located in Surrey 97.11% 98.24% 96.80%
Number of salaries quoted 3274 3682 3360
Average salary £45,000 £42,500 £45,000
Average salary % change year-on-year
+5.88% -5.55%
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Surrey

Help Desk Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Surrey region.

Help Desk Support Salary Trend in Surrey

Help Desk Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Surrey region over the 3 months to 10 February 2016.

Help Desk Support Salary Histogram in Surrey

Help Desk Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Surrey region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +7 11 £28,000 +40.00%
Thames Ditton -13 6 £22,500 -10.00%
Reigate -11 4 £17,000 -21.83%
Redhill -6 2 £21,300 -2.06%
Woking -12 2 £28,500 +25.27%
Camberley -3 1 £21,500 -21.81%
Godalming - 1 £28,000 -
Leatherhead - 1 £19,500 -
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills in Surrey

For the 6 months to 10 February 2016, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 57 (74.03%) Windows
2 51 (66.23%) Active Directory
3 42 (54.55%) MS Excel
4 35 (45.45%) Microsoft
5 30 (38.96%) MS Exchange
6 26 (33.77%) MS Office
7 25 (32.47%) Windows XP
8 24 (31.17%) Windows Server
8 24 (31.17%) Windows 7
9 23 (29.87%) Citrix
10 18 (23.38%) Windows 8
11 17 (22.08%) Mentoring
12 15 (19.48%) SLA
13 14 (18.18%) ITIL
14 13 (16.88%) VMware
15 12 (15.58%) VMware Infrastructure
16 10 (12.99%) Degree
16 10 (12.99%) Firewall
17 9 (11.69%) SharePoint
17 9 (11.69%) Windows Server 2008
18 8 (10.39%) Service Management
18 8 (10.39%) Service Delivery
18 8 (10.39%) Terminal Server
18 8 (10.39%) Blackberry
19 7 (9.09%) Microsoft Certification
19 7 (9.09%) CRM
19 7 (9.09%) SQL
19 7 (9.09%) Computer Science
19 7 (9.09%) Hyper-V
19 7 (9.09%) Driving Licence

Help Desk Support
Top Related IT Skills in Surrey by Category

For the 6 months to 10 February 2016, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (38.96%) MS Exchange
2 9 (11.69%) SharePoint
3 6 (7.79%) Skype for Business
4 3 (3.90%) Blackberry Enterprise Server
4 3 (3.90%) Exchange Server 2003
4 3 (3.90%) SharePoint 2010
5 1 (1.30%) Exchange Server 2010
Applications
1 42 (54.55%) MS Excel
2 26 (33.77%) MS Office
3 3 (3.90%) MS PowerPoint
4 2 (2.60%) MS Visio
Business Applications
1 6 (7.79%) Dynamics CRM
Cloud Services
1 4 (5.19%) Office 365
2 1 (1.30%) Amazon AWS
Communications & Networking
1 10 (12.99%) Firewall
2 6 (7.79%) DNS
3 5 (6.49%) Internet
3 5 (6.49%) TCP/IP
4 3 (3.90%) LAN
4 3 (3.90%) VPN
4 3 (3.90%) WAN
4 3 (3.90%) Wi-Fi
5 2 (2.60%) Broadband
Database & Business Intelligence
1 1 (1.30%) SQL Server
General
1 3 (3.90%) Finance
2 1 (1.30%) Legal
Libraries, Frameworks & Software Standards
1 5 (6.49%) .NET
2 2 (2.60%) HTML
3 1 (1.30%) ASP.NET
3 1 (1.30%) CSS
3 1 (1.30%) Web Services
Miscellaneous
1 8 (10.39%) Blackberry
2 7 (9.09%) Computer Science
2 7 (9.09%) Driving Licence
3 6 (7.79%) Mathematics
4 2 (2.60%) Data Centre
4 2 (2.60%) iPad
4 2 (2.60%) Management Information System
5 1 (1.30%) EPoS
5 1 (1.30%) EqualLogic
Operating Systems
1 57 (74.03%) Windows
2 25 (32.47%) Windows XP
3 24 (31.17%) Windows 7
3 24 (31.17%) Windows Server
4 18 (23.38%) Windows 8
5 9 (11.69%) Windows Server 2008
6 4 (5.19%) Android
6 4 (5.19%) Windows Server 2003
6 4 (5.19%) Windows Server 2012
6 4 (5.19%) Windows Vista
7 2 (2.60%) Unix
8 1 (1.30%) Apple iOS
8 1 (1.30%) Linux
8 1 (1.30%) Mac OS
8 1 (1.30%) Windows 10
Processes & Methodologies
1 17 (22.08%) Mentoring
2 14 (18.18%) ITIL
3 8 (10.39%) Service Delivery
3 8 (10.39%) Service Management
4 7 (9.09%) CRM
5 6 (7.79%) High Availability
6 4 (5.19%) ITSM
7 3 (3.90%) Incident Management
8 2 (2.60%) Performance Management
8 2 (2.60%) Project Management
9 1 (1.30%) Change Control
9 1 (1.30%) Network Monitoring
9 1 (1.30%) Problem Management
9 1 (1.30%) Security Patching
9 1 (1.30%) Software Engineering
9 1 (1.30%) Stakeholder Management
9 1 (1.30%) User Acceptance Testing
Programming Languages
1 7 (9.09%) SQL
2 2 (2.60%) C
Qualifications
1 10 (12.99%) Degree
2 7 (9.09%) Microsoft Certification
3 6 (7.79%) HNC
3 6 (7.79%) MCSE
3 6 (7.79%) MCTS
4 5 (6.49%) ITIL Certification
5 2 (2.60%) GNVQ
5 2 (2.60%) ITIL Foundation Certificate
6 1 (1.30%) MCP
Quality Assurance & Compliance
1 15 (19.48%) SLA
System Software
1 51 (66.23%) Active Directory
2 12 (15.58%) VMware Infrastructure
3 8 (10.39%) Terminal Server
4 7 (9.09%) Hyper-V
5 3 (3.90%) Terminal Services
6 1 (1.30%) XenApp
Systems Management
1 6 (7.79%) Microsoft Data Protection Manager
1 6 (7.79%) SCOM
2 1 (1.30%) Backup Exec
2 1 (1.30%) Norton AntiVirus
Vendors
1 35 (45.45%) Microsoft
2 23 (29.87%) Citrix
3 13 (16.88%) VMware
4 3 (3.90%) ThinPrint
5 2 (2.60%) Cisco
6 1 (1.30%) Acronis
6 1 (1.30%) Apple
6 1 (1.30%) Avaya
6 1 (1.30%) Dell
6 1 (1.30%) Google
6 1 (1.30%) HP
6 1 (1.30%) Intel Security
6 1 (1.30%) Sophos
6 1 (1.30%) Symantec