The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 199 199 180
Rank change year-on-year
0 -19
Permanent jobs requiring a Help Desk Support 23 14 34
As % of all permanent IT jobs located in Surrey 0.49% 0.29% 0.65%
As % of the Job Titles category 0.51% 0.31% 0.67%
Number of salaries quoted 23 14 34
Average salary £21,500 £20,500 £21,000
Average salary % change year-on-year
+4.87% -2.38%
90% offered a salary of more than £21,150 £19,450 £17,650
10% offered a salary of more than £24,520 £29,100 £25,200
UK excluding London average salary £21,500 £22,000 £20,000
% change year-on-year
-2.27% +10.00%
Help Desk Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4486 4539 5070
As % of all permanent IT jobs located in Surrey 95.71% 94.64% 97.15%
Number of salaries quoted 3764 3717 4418
Average salary £45,000 £43,000 £42,000
Average salary % change year-on-year
+4.65% +2.38%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Surrey

Help Desk Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Surrey region.

Help Desk Support Salary Trend in Surrey

Help Desk Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Surrey region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Redhill - 3 £21,500 -
Guildford -11 2 £21,450 -46.37%
Dorking - 2 £20,000 - 1
Esher - 2 £25,000 -
Reigate - 1 £22,750 -
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills in Surrey

For the 6 months to 25 November 2014, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 31 (79.49%) Windows
2 23 (58.97%) MS Office
3 22 (56.41%) MS Excel
3 22 (56.41%) Microsoft
4 21 (53.85%) ITIL
5 14 (35.90%) Windows XP
5 14 (35.90%) Active Directory
6 12 (30.77%) Internet
6 12 (30.77%) Incident Management
7 11 (28.21%) Service Management
7 11 (28.21%) ITSM
8 10 (25.64%) HP
9 9 (23.08%) MS Exchange
10 8 (20.51%) Exchange Server 2007
11 7 (17.95%) Cisco
12 6 (15.38%) DNS
12 6 (15.38%) LAN
12 6 (15.38%) SharePoint
12 6 (15.38%) Apple
12 6 (15.38%) Windows 7
13 5 (12.82%) Publishing
13 5 (12.82%) Blackberry
13 5 (12.82%) VMware
13 5 (12.82%) Citrix
14 4 (10.26%) DHCP
14 4 (10.26%) Legal
14 4 (10.26%) Finance
14 4 (10.26%) VMware Infrastructure
14 4 (10.26%) Exchange Server 2010
15 3 (7.69%) Mac OS

Help Desk Support
Top Related IT Skills in Surrey by Category

For the 6 months to 25 November 2014, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (23.08%) MS Exchange
2 8 (20.51%) Exchange Server 2007
3 6 (15.38%) SharePoint
4 4 (10.26%) Exchange Server 2010
5 2 (5.13%) SharePoint 2010
5 2 (5.13%) Exchange Server 2003
Applications
1 23 (58.97%) MS Office
2 22 (56.41%) MS Excel
3 2 (5.13%) QuarkXPress
3 2 (5.13%) Adobe Creative Suite
Cloud Services
1 1 (2.56%) SaaS
1 1 (2.56%) PaaS
1 1 (2.56%) Office 365
1 1 (2.56%) IaaS
Communications & Networking
1 12 (30.77%) Internet
2 6 (15.38%) LAN
2 6 (15.38%) DNS
3 4 (10.26%) DHCP
4 3 (7.69%) WAN
4 3 (7.69%) TCP/IP
4 3 (7.69%) Firewall
5 1 (2.56%) VPN
5 1 (2.56%) ADSL
5 1 (2.56%) Ethernet
Database & Business Intelligence
1 1 (2.56%) MS Access
General
1 5 (12.82%) Publishing
2 4 (10.26%) Finance
2 4 (10.26%) Legal
3 1 (2.56%) Telecoms
3 1 (2.56%) Automotive
3 1 (2.56%) Retail
Miscellaneous
1 5 (12.82%) Blackberry
2 2 (5.13%) IVR
2 2 (5.13%) Smartphone
2 2 (5.13%) Statistics
2 2 (5.13%) Analytical Skills
3 1 (2.56%) Wiki
Operating Systems
1 31 (79.49%) Windows
2 14 (35.90%) Windows XP
3 6 (15.38%) Windows 7
4 3 (7.69%) Mac OS
4 3 (7.69%) Linux
5 2 (5.13%) Windows Server 2003
5 2 (5.13%) Windows Server 2008
6 1 (2.56%) UNIX
6 1 (2.56%) Windows Vista
6 1 (2.56%) Mac OS X
6 1 (2.56%) Windows 8
6 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 21 (53.85%) ITIL
2 12 (30.77%) Incident Management
3 11 (28.21%) Service Management
3 11 (28.21%) ITSM
4 3 (7.69%) Service Delivery
4 3 (7.69%) CRM
5 2 (5.13%) E-Commerce
5 2 (5.13%) CAD
5 2 (5.13%) Software License Management
6 1 (2.56%) Project Management
6 1 (2.56%) Network Monitoring
6 1 (2.56%) Kalman Filter
Programming Languages
1 1 (2.56%) C
1 1 (2.56%) SQL
Qualifications
1 2 (5.13%) ITIL Certification
1 2 (5.13%) ITIL Foundation Certificate
2 1 (2.56%) Network+ Certification
2 1 (2.56%) MCSE
2 1 (2.56%) Microsoft Certification
2 1 (2.56%) A+ Certification
Quality Assurance & Compliance
1 3 (7.69%) SLA
System Software
1 14 (35.90%) Active Directory
2 4 (10.26%) VMware Infrastructure
3 1 (2.56%) XenApp
3 1 (2.56%) Terminal Services
Systems Management
1 2 (5.13%) SCCM
1 2 (5.13%) Cisco UCCX
2 1 (2.56%) Tivoli
2 1 (2.56%) Tivoli Storage Manager
2 1 (2.56%) Norton AntiVirus
2 1 (2.56%) Backup Exec
Vendors
1 22 (56.41%) Microsoft
2 10 (25.64%) HP
3 7 (17.95%) Cisco
4 6 (15.38%) Apple
5 5 (12.82%) VMware
5 5 (12.82%) Citrix
6 2 (5.13%) Adobe
6 2 (5.13%) Quark
7 1 (2.56%) Symantec
7 1 (2.56%) Remedy
7 1 (2.56%) SolarWinds
7 1 (2.56%) SAP
7 1 (2.56%) Avaya
7 1 (2.56%) BMC
7 1 (2.56%) CommVault
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 6 days ago