The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 201 196 193
Rank change year-on-year
-5 -3
Permanent jobs requiring a Help Desk Support 18 20 35
As % of all permanent IT jobs located in Surrey 0.37% 0.42% 0.66%
As % of the Job Titles category 0.39% 0.44% 0.69%
Number of salaries quoted 16 18 34
Average salary £21,500 £20,250 £21,500
Average salary % change year-on-year
+6.17% -5.81%
90% offered a salary of more than £20,000 £18,500 £17,500
10% offered a salary of more than £27,250 £24,250 £24,850
UK excluding London average salary £22,500 £20,500 £20,500
% change year-on-year
+9.75% -
Help Desk Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4592 4526 5107
As % of all permanent IT jobs located in Surrey 95.17% 95.49% 96.10%
Number of salaries quoted 3731 3658 4397
Average salary £44,500 £42,500 £42,500
Average salary % change year-on-year
+4.70% -
90% offered a salary of more than £25,000 £25,500 £26,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Help Desk Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Surrey

Help Desk Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Surrey region.

Help Desk Support Salary Trend in Surrey

Help Desk Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Surrey region over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking - 5 £20,000 - 2
Guildford +4 1 £23,400 +4.00%
Leatherhead - 1 £29,000 -
Reigate - 1 £22,500 -
Godalming - 1 £24,000 -
Camberley - 1 £17,500 - 1
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills in Surrey

For the 6 months to 12 September 2014, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 33 (84.62%) Windows
2 24 (61.54%) Microsoft
2 24 (61.54%) Active Directory
3 20 (51.28%) ITIL
4 16 (41.03%) Finance
5 15 (38.46%) MS Office
6 14 (35.90%) MS Excel
6 14 (35.90%) Windows 7
7 13 (33.33%) MS Exchange
8 12 (30.77%) SCCM
8 12 (30.77%) Exchange Server 2007
9 11 (28.21%) Windows XP
10 9 (23.08%) Citrix
11 8 (20.51%) VMware
12 7 (17.95%) VMware Infrastructure
12 7 (17.95%) Blackberry
13 6 (15.38%) Windows Server 2003
13 6 (15.38%) Windows Server 2008
14 5 (12.82%) ServiceCenter
14 5 (12.82%) Publishing
14 5 (12.82%) Analytical Skills
14 5 (12.82%) Peregrine
14 5 (12.82%) Apple
14 5 (12.82%) JD Edwards
14 5 (12.82%) Service Management
14 5 (12.82%) ITSM
14 5 (12.82%) Microsoft Certification
14 5 (12.82%) Cisco
14 5 (12.82%) VoIP
14 5 (12.82%) E-Commerce

Help Desk Support
Top Related IT Skills in Surrey by Category

For the 6 months to 12 September 2014, IT jobs across the Surrey region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (33.33%) MS Exchange
2 12 (30.77%) Exchange Server 2007
3 4 (10.26%) Exchange Server 2010
3 4 (10.26%) SharePoint
4 3 (7.69%) SharePoint 2010
5 2 (5.13%) Exchange Server 2003
6 1 (2.56%) IBM Notes
Applications
1 15 (38.46%) MS Office
2 14 (35.90%) MS Excel
3 2 (5.13%) QuarkXPress
Communications & Networking
1 5 (12.82%) VoIP
2 4 (10.26%) DNS
2 4 (10.26%) LAN
3 3 (7.69%) Internet
3 3 (7.69%) Firewall
3 3 (7.69%) DHCP
4 2 (5.13%) TCP/IP
4 2 (5.13%) VPN
Database & Business Intelligence
1 1 (2.56%) MS Access
General
1 16 (41.03%) Finance
2 5 (12.82%) Publishing
3 3 (7.69%) Legal
4 1 (2.56%) Retail
4 1 (2.56%) Telecoms
Miscellaneous
1 7 (17.95%) Blackberry
2 5 (12.82%) Analytical Skills
3 2 (5.13%) IVR
4 1 (2.56%) Wiki
Operating Systems
1 33 (84.62%) Windows
2 14 (35.90%) Windows 7
3 11 (28.21%) Windows XP
4 6 (15.38%) Windows Server 2003
4 6 (15.38%) Windows Server 2008
5 3 (7.69%) Mac OS
6 2 (5.13%) Linux
7 1 (2.56%) Mac OS X
7 1 (2.56%) Windows 2000 Server
7 1 (2.56%) Windows Vista
7 1 (2.56%) UNIX
7 1 (2.56%) Windows 8
Processes & Methodologies
1 20 (51.28%) ITIL
2 5 (12.82%) E-Commerce
2 5 (12.82%) Service Management
2 5 (12.82%) ITSM
3 4 (10.26%) Incident Management
3 4 (10.26%) Software Deployment
4 3 (7.69%) CAD
5 1 (2.56%) Project Management
5 1 (2.56%) Workflow
5 1 (2.56%) Workflow Management
5 1 (2.56%) Kalman Filter
Programming Languages
1 1 (2.56%) SQL
Qualifications
1 5 (12.82%) Microsoft Certification
2 4 (10.26%) MCITP
3 2 (5.13%) ITIL Certification
4 1 (2.56%) Network+ Certification
4 1 (2.56%) A+ Certification
4 1 (2.56%) MCSE
Quality Assurance & Compliance
1 3 (7.69%) SLA
1 3 (7.69%) ISO/IEC 27001
System Software
1 24 (61.54%) Active Directory
2 7 (17.95%) VMware Infrastructure
3 1 (2.56%) XenApp
3 1 (2.56%) Terminal Services
Systems Management
1 12 (30.77%) SCCM
2 5 (12.82%) ServiceCenter
3 4 (10.26%) Systems Management Server (SMS)
4 2 (5.13%) Cisco UCCX
5 1 (2.56%) Norton AntiVirus
5 1 (2.56%) Backup Exec
5 1 (2.56%) Tivoli
5 1 (2.56%) Tivoli Storage Manager
Vendors
1 24 (61.54%) Microsoft
2 9 (23.08%) Citrix
3 8 (20.51%) VMware
4 5 (12.82%) Peregrine
4 5 (12.82%) Apple
4 5 (12.82%) JD Edwards
4 5 (12.82%) Cisco
4 5 (12.82%) Oracle
5 4 (10.26%) Avaya
5 4 (10.26%) CommVault
6 3 (7.69%) HP
7 2 (5.13%) Adobe
7 2 (5.13%) Quark
8 1 (2.56%) Symantec
8 1 (2.56%) Remedy
8 1 (2.56%) Lotus
8 1 (2.56%) SAP
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: Yesterday
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 2 days ago
Dorking
Reed Technology - UK Posting Account
Salary: £18000 - £24000 per annum
Posted: 16 days ago