The first table below looks at the demand for ITSM skills in IT jobs advertised for the Swindon region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Swindon region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 39 51 50
Rank change year-on-year
+12 -1
Permanent jobs citing ITSM 21 4 6
As % of all permanent IT jobs located in Swindon 4.12% 0.82% 1.11%
As % of the Processes & Methodologies category 4.83% 0.97% 1.35%
Number of salaries quoted 21 4 6
Average salary £45,000 £47,500 £41,250
Average salary % change year-on-year
-5.26% +15.15%
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
Swindon
Permanent IT job ads with a match in the
Processes & Methodologies category
435 411 445
As % of all permanent IT jobs located in Swindon 85.29% 84.39% 82.56%
Number of salaries quoted 383 372 392
Average salary £45,000 £37,500 £38,500
Average salary % change year-on-year
+20.00% -2.59%
90% offered a salary of more than £27,500 £28,088 £26,000
10% offered a salary of more than £65,000 £54,000 £60,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
ITSM
Wiltshire

ITSM
Jobs Demand Trend in Swindon

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Swindon region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Swindon

ITSM
Salary Trend in Swindon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Swindon region.

ITSM Salary Trend in Swindon

ITSM
Salary Histogram in Swindon

This chart provides a salary histogram for IT jobs citing ITSM across the Swindon region over the 3 months to 18 April 2014.

ITSM Salary Histogram in Swindon

ITSM
Top 30 Related IT Skills in Swindon

For the 6 months to 18 April 2014, IT jobs across the Swindon region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 31 (96.88%) ITIL
2 29 (90.63%) Service Management
3 27 (84.38%) SQL
4 23 (71.88%) Active Directory
5 18 (56.25%) Service Desk Management
6 10 (31.25%) Microsoft
7 9 (28.13%) SQL Server
8 5 (15.63%) MS Office
9 4 (12.50%) QA
9 4 (12.50%) MS Excel
10 3 (9.38%) SNMP
10 3 (9.38%) TCP/IP
10 3 (9.38%) LDAP
10 3 (9.38%) Crystal Reports
10 3 (9.38%) IIS
10 3 (9.38%) Remedy
10 3 (9.38%) Management Information System
10 3 (9.38%) Remedy ITSM
10 3 (9.38%) SQL Server 2005
10 3 (9.38%) WMI
10 3 (9.38%) SQL Server 2012
10 3 (9.38%) SCCM
10 3 (9.38%) ServiceNow
10 3 (9.38%) SQL Server 2008
11 2 (6.25%) ITIL Certification
12 1 (3.13%) DMZ
12 1 (3.13%) LAN
12 1 (3.13%) WAN
12 1 (3.13%) .NET
12 1 (3.13%) ASP.NET

ITSM
Top Related IT Skills in Swindon by Category

For the 6 months to 18 April 2014, IT jobs across the Swindon region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.38%) IIS
Applications
1 5 (15.63%) MS Office
2 4 (12.50%) MS Excel
Business Applications
1 3 (9.38%) Remedy ITSM
Communications & Networking
1 3 (9.38%) SNMP
1 3 (9.38%) TCP/IP
1 3 (9.38%) LDAP
2 1 (3.13%) DMZ
2 1 (3.13%) LAN
2 1 (3.13%) WAN
2 1 (3.13%) Firewall
Database & Business Intelligence
1 9 (28.13%) SQL Server
2 3 (9.38%) Crystal Reports
2 3 (9.38%) SQL Server 2005
2 3 (9.38%) SQL Server 2012
2 3 (9.38%) SQL Server 2008
General
1 1 (3.13%) Telecoms
Job Titles
1 25 (78.13%) Consultant
2 24 (75.00%) Technical Consultant
2 24 (75.00%) ITSM Consultant
3 20 (62.50%) Management Consultant
3 20 (62.50%) Service Management Consultant
4 19 (59.38%) Business Consultant
5 5 (15.63%) Junior
5 5 (15.63%) Junior Consultant
5 5 (15.63%) Junior Technical Consultant
5 5 (15.63%) Solutions Consultant
6 2 (6.25%) Technical Services Analyst
6 2 (6.25%) Technical Support Analyst
6 2 (6.25%) Help Desk Support
6 2 (6.25%) Technical Analyst
6 2 (6.25%) Service Desk Analyst
6 2 (6.25%) Help Desk Support Analyst
6 2 (6.25%) Service Analyst
6 2 (6.25%) Analyst
6 2 (6.25%) Support Analyst
6 2 (6.25%) Technical Support
Libraries, Frameworks & Software Standards
1 1 (3.13%) .NET
1 1 (3.13%) ASP.NET
1 1 (3.13%) Web Services
1 1 (3.13%) .NET Framework
Miscellaneous
1 3 (9.38%) Management Information System
Operating Systems
1 1 (3.13%) Windows
Processes & Methodologies
1 31 (96.88%) ITIL
2 29 (90.63%) Service Management
3 18 (56.25%) Service Desk Management
4 1 (3.13%) BCP
4 1 (3.13%) Stakeholder Management
4 1 (3.13%) Disaster Recovery
4 1 (3.13%) Business Continuity
4 1 (3.13%) Programme Management
4 1 (3.13%) Information Management
4 1 (3.13%) Capacity Planning
4 1 (3.13%) Release Management
4 1 (3.13%) Business Continuity Planning
Programming Languages
1 27 (84.38%) SQL
2 1 (3.13%) PowerShell
Qualifications
1 2 (6.25%) ITIL Certification
2 1 (3.13%) Security Cleared
Quality Assurance & Compliance
1 4 (12.50%) QA
System Software
1 23 (71.88%) Active Directory
Systems Management
1 3 (9.38%) WMI
1 3 (9.38%) SCCM
Vendors
1 10 (31.25%) Microsoft
2 3 (9.38%) Remedy
2 3 (9.38%) ServiceNow