The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Telford region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 25 26 20
Rank change year-on-year
+1 -6
Permanent jobs requiring a 2nd Line Support 1 3 3
As % of all permanent IT jobs located in Telford 0.57% 3.90% 3.90%
As % of the Job Titles category 0.65% 3.95% 3.90%
Number of salaries quoted 1 3 3
Average salary £18,000 £22,500 £23,500
Average salary % change year-on-year
-20.00% -4.25%
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
Shropshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Telford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Telford
Permanent IT job ads with a match in the
Job Titles category
155 76 77
As % of all permanent IT jobs located in Telford 88.57% 98.70% 100.00%
Number of salaries quoted 106 62 30
Average salary £37,500 £32,500 £31,500
Average salary % change year-on-year
+15.38% +3.17%
90% offered a salary of more than £24,200 £20,500 £17,500
10% offered a salary of more than £65,000 £49,500 £42,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Telford

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Telford region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Telford

2nd Line Support
Salary Trend in Telford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Telford region.

2nd Line Support Salary Trend in Telford

2nd Line Support
Top 30 Related IT Skills in Telford

For the 6 months to 29 July 2015, IT jobs across the Telford region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 7 (70.00%) Windows
1 7 (70.00%) Microsoft
2 6 (60.00%) Active Directory
3 5 (50.00%) Firewall
3 5 (50.00%) Citrix
3 5 (50.00%) MS Exchange
3 5 (50.00%) DHCP
3 5 (50.00%) TCP/IP
3 5 (50.00%) DNS
4 4 (40.00%) Windows Server 2008
5 3 (30.00%) Windows Server 2012
5 3 (30.00%) Linux
5 3 (30.00%) ITIL
5 3 (30.00%) Microsoft Certification
5 3 (30.00%) Windows Server 2003
5 3 (30.00%) VMware
6 2 (20.00%) SQL Server 2005
6 2 (20.00%) MCITP
6 2 (20.00%) SQL Server 2000
6 2 (20.00%) SAN
6 2 (20.00%) SQL Server
6 2 (20.00%) VPN
6 2 (20.00%) MCSA
6 2 (20.00%) Hyper-V
6 2 (20.00%) NAS
6 2 (20.00%) SQL Server 2008
6 2 (20.00%) VMware Infrastructure
6 2 (20.00%) MS Office
6 2 (20.00%) Exchange Server 2010
7 1 (10.00%) Windows 8

2nd Line Support
Top Related IT Skills in Telford by Category

For the 6 months to 29 July 2015, IT jobs across the Telford region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (50.00%) MS Exchange
2 2 (20.00%) Exchange Server 2010
3 1 (10.00%) Exchange Server 2013
3 1 (10.00%) WebLogic
3 1 (10.00%) SharePoint
Applications
1 2 (20.00%) MS Office
2 1 (10.00%) MS Excel
Communications & Networking
1 5 (50.00%) DHCP
1 5 (50.00%) TCP/IP
1 5 (50.00%) DNS
1 5 (50.00%) Firewall
2 2 (20.00%) NAS
2 2 (20.00%) SAN
2 2 (20.00%) VPN
3 1 (10.00%) LAN
3 1 (10.00%) WAN
Database & Business Intelligence
1 2 (20.00%) SQL Server
1 2 (20.00%) SQL Server 2000
1 2 (20.00%) SQL Server 2005
1 2 (20.00%) SQL Server 2008
Development Applications
1 1 (10.00%) Hudson
General
1 1 (10.00%) Legal
Miscellaneous
1 1 (10.00%) Mathematics
1 1 (10.00%) Computer Science
1 1 (10.00%) Data Centre
Operating Systems
1 7 (70.00%) Windows
2 4 (40.00%) Windows Server 2008
3 3 (30.00%) Linux
3 3 (30.00%) Windows Server 2003
3 3 (30.00%) Windows Server 2012
4 1 (10.00%) UNIX
4 1 (10.00%) Windows 7
4 1 (10.00%) Windows 8
Processes & Methodologies
1 3 (30.00%) ITIL
2 1 (10.00%) Performance Monitoring
2 1 (10.00%) Kalman Filter
Programming Languages
1 1 (10.00%) C
1 1 (10.00%) SQL
Qualifications
1 3 (30.00%) Microsoft Certification
2 2 (20.00%) MCITP
2 2 (20.00%) MCSA
3 1 (10.00%) MCSE
3 1 (10.00%) Degree
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 6 (60.00%) Active Directory
2 2 (20.00%) VMware Infrastructure
2 2 (20.00%) Hyper-V
3 1 (10.00%) XenApp
3 1 (10.00%) vSphere
3 1 (10.00%) Terminal Services
Vendors
1 7 (70.00%) Microsoft
2 5 (50.00%) Citrix
3 3 (30.00%) VMware
4 1 (10.00%) Barracuda Networks
4 1 (10.00%) HP
4 1 (10.00%) IBM