The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Telford region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 30 19 13
Rank change year-on-year
-11 -6
Permanent jobs requiring a 2nd Line Support 1 4 3
As % of all permanent IT jobs located in Telford 0.50% 5.19% 7.50%
As % of the Job Titles category 0.56% 5.26% 7.50%
Number of salaries quoted 1 4 3
Average salary £18,000 £23,000 £23,500
Average salary % change year-on-year
-21.73% -2.12%
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -
2nd Line Support
Shropshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Telford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Telford
Permanent IT job ads with a match in the
Job Titles category
180 76 40
As % of all permanent IT jobs located in Telford 90.45% 98.70% 100.00%
Number of salaries quoted 112 51 27
Average salary £40,000 £32,500 £25,000
Average salary % change year-on-year
+23.07% +30.00%
90% offered a salary of more than £25,000 £21,000 £17,500
10% offered a salary of more than £63,299 £42,500 £45,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Telford

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Telford region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Telford

2nd Line Support
Salary Trend in Telford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Telford region.

2nd Line Support Salary Trend in Telford

2nd Line Support
Top 30 Related IT Skills in Telford

For the 6 months to 27 August 2015, IT jobs across the Telford region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 6 (75.00%) Windows
1 6 (75.00%) Microsoft
2 5 (62.50%) Active Directory
2 5 (62.50%) MS Exchange
2 5 (62.50%) DHCP
2 5 (62.50%) TCP/IP
2 5 (62.50%) DNS
2 5 (62.50%) Firewall
3 4 (50.00%) Citrix
4 3 (37.50%) Microsoft Certification
4 3 (37.50%) ITIL
4 3 (37.50%) VMware
4 3 (37.50%) Windows Server 2008
5 2 (25.00%) SQL Server 2008
5 2 (25.00%) Exchange Server 2010
5 2 (25.00%) Windows Server 2012
5 2 (25.00%) Hyper-V
5 2 (25.00%) NAS
5 2 (25.00%) VMware Infrastructure
5 2 (25.00%) SQL Server 2005
5 2 (25.00%) MCITP
5 2 (25.00%) VPN
5 2 (25.00%) SAN
5 2 (25.00%) Windows Server 2003
5 2 (25.00%) SQL Server 2000
5 2 (25.00%) Linux
5 2 (25.00%) MCSA
5 2 (25.00%) SQL Server
6 1 (12.50%) MS Office
6 1 (12.50%) C

2nd Line Support
Top Related IT Skills in Telford by Category

For the 6 months to 27 August 2015, IT jobs across the Telford region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (62.50%) MS Exchange
2 2 (25.00%) Exchange Server 2010
3 1 (12.50%) Exchange Server 2013
3 1 (12.50%) SharePoint
Applications
1 1 (12.50%) MS Office
Communications & Networking
1 5 (62.50%) DHCP
1 5 (62.50%) TCP/IP
1 5 (62.50%) DNS
1 5 (62.50%) Firewall
2 2 (25.00%) NAS
2 2 (25.00%) SAN
2 2 (25.00%) VPN
3 1 (12.50%) LAN
3 1 (12.50%) WAN
Database & Business Intelligence
1 2 (25.00%) SQL Server
1 2 (25.00%) SQL Server 2000
1 2 (25.00%) SQL Server 2005
1 2 (25.00%) SQL Server 2008
Development Applications
1 1 (12.50%) Hudson
General
1 1 (12.50%) Legal
Miscellaneous
1 1 (12.50%) Mathematics
Operating Systems
1 6 (75.00%) Windows
2 3 (37.50%) Windows Server 2008
3 2 (25.00%) Linux
3 2 (25.00%) Windows Server 2003
3 2 (25.00%) Windows Server 2012
4 1 (12.50%) Windows 7
4 1 (12.50%) Windows 8
Processes & Methodologies
1 3 (37.50%) ITIL
2 1 (12.50%) Performance Monitoring
2 1 (12.50%) Kalman Filter
Programming Languages
1 1 (12.50%) C
1 1 (12.50%) SQL
Qualifications
1 3 (37.50%) Microsoft Certification
2 2 (25.00%) MCITP
2 2 (25.00%) MCSA
3 1 (12.50%) MCSE
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 5 (62.50%) Active Directory
2 2 (25.00%) VMware Infrastructure
2 2 (25.00%) Hyper-V
3 1 (12.50%) XenApp
3 1 (12.50%) vSphere
Vendors
1 6 (75.00%) Microsoft
2 4 (50.00%) Citrix
3 3 (37.50%) VMware
4 1 (12.50%) Barracuda Networks