The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Telford region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Telford region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 25 27 20
Rank change year-on-year
+2 -7
Permanent jobs requiring a 2nd Line Support 2 1 1
As % of all permanent IT jobs located in Telford 2.13% 0.79% 1.10%
As % of the Job Titles category 2.25% 0.81% 1.12%
Number of salaries quoted 2 1 1
Average salary £21,000 £18,000 £17,000
Average salary % change year-on-year
+16.66% +5.88%
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Telford
Permanent IT job ads with a match in the
Job Titles category
89 123 89
As % of all permanent IT jobs located in Telford 94.68% 97.62% 97.80%
Number of salaries quoted 73 58 49
Average salary £37,500 £30,000 £30,000
Average salary % change year-on-year
+25.00% -
90% offered a salary of more than £20,000 £18,000 £20,000
10% offered a salary of more than £50,000 £39,500 £59,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
Shropshire

2nd Line Support
Jobs Demand Trend in Telford

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Telford region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Telford

2nd Line Support
Salary Trend in Telford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Telford region.

2nd Line Support Salary Trend in Telford

2nd Line Support
Top 21 Related IT Skills in Telford

For the 6 months to 18 April 2014, IT jobs across the Telford region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 4 (80.00%) Windows
2 3 (60.00%) MS Exchange
2 3 (60.00%) Active Directory
3 2 (40.00%) Microsoft
3 2 (40.00%) MS Excel
3 2 (40.00%) Windows Server 2003
4 1 (20.00%) VMware
4 1 (20.00%) Exchange Server 2003
4 1 (20.00%) Exchange Server 2007
4 1 (20.00%) Performance Management
4 1 (20.00%) Windows Server 2008
4 1 (20.00%) Windows 2000 Server
4 1 (20.00%) Windows NT
4 1 (20.00%) SQL
4 1 (20.00%) ITIL
4 1 (20.00%) DHCP
4 1 (20.00%) TCP/IP
4 1 (20.00%) DNS
4 1 (20.00%) Cisco
4 1 (20.00%) Hyper-V
4 1 (20.00%) Citrix

2nd Line Support
Top Related IT Skills in Telford by Category

For the 6 months to 18 April 2014, IT jobs across the Telford region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (60.00%) MS Exchange
2 1 (20.00%) Exchange Server 2003
2 1 (20.00%) Exchange Server 2007
Applications
1 2 (40.00%) MS Excel
Communications & Networking
1 1 (20.00%) DHCP
1 1 (20.00%) TCP/IP
1 1 (20.00%) DNS
Operating Systems
1 4 (80.00%) Windows
2 2 (40.00%) Windows Server 2003
3 1 (20.00%) Windows Server 2008
3 1 (20.00%) Windows 2000 Server
3 1 (20.00%) Windows NT
Processes & Methodologies
1 1 (20.00%) Performance Management
1 1 (20.00%) ITIL
Programming Languages
1 1 (20.00%) SQL
System Software
1 3 (60.00%) Active Directory
2 1 (20.00%) Hyper-V
Vendors
1 2 (40.00%) Microsoft
2 1 (20.00%) VMware
2 1 (20.00%) Cisco
2 1 (20.00%) Citrix