Service Desk Analyst Jobs in the Thames Valley

Service Desk Analyst
South East > Thames Valley

The median Service Desk Analyst salary in the Thames Valley is £25,000 per year according to job vacancies posted during the 6 months to 16 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 Apr 2024
Same period 2023 Same period 2022
Rank 206 193 214
Rank change year-on-year -13 +21 -38
Permanent jobs requiring a Service Desk Analyst 40 72 64
As % of all permanent jobs advertised in the Thames Valley 0.59% 1.16% 0.95%
As % of the Job Titles category 0.62% 1.29% 0.99%
Number of salaries quoted 23 67 58
10th Percentile £21,830 - £21,750
25th Percentile £22,750 £23,500 £24,000
Median annual salary (50th Percentile) £25,000 £25,500 £26,500
Median % change year-on-year -1.96% -3.77% +6.00%
75th Percentile £30,000 £32,000 £28,750
90th Percentile £33,000 £32,850 £33,050
South East median annual salary £25,000 £26,500 £25,900
% change year-on-year -5.66% +2.32% -4.07%

All Permanent IT Job Vacancies
Thames Valley

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 6,408 5,569 6,451
% of permanent jobs with a recognized job title 94.81% 90.03% 96.11%
Number of salaries quoted 4,605 3,217 4,186
10th Percentile £29,000 £29,000 £28,500
25th Percentile £36,500 £36,713 £40,000
Median annual salary (50th Percentile) £50,000 £52,500 £55,000
Median % change year-on-year -4.76% -4.55% +4.76%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £80,000 £86,250 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Service Desk Analyst
Job Vacancy Trend in the Thames Valley

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing Service Desk Analyst in the Thames Valley.

Salary trend for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Salary Histogram in the Thames Valley

Salary distribution for jobs citing Service Desk Analyst in the Thames Valley over the 6 months to 16 April 2024.

Salary histogram for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Thames Valley region over the 6 months to 16 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Buckinghamshire +3 26 £23,500 -30.88% 4
Berkshire -4 10 £25,000 -3.85%
Oxfordshire -3 4 £26,750 +4.90%
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 16 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring Service Desk Analyst in the job title.

1 26 (65.00%) Microsoft
2 23 (57.50%) Social Skills
3 22 (55.00%) Problem-Solving
4 18 (45.00%) ITIL
5 17 (42.50%) Customer Service
6 16 (40.00%) Security Cleared
7 15 (37.50%) Windows
8 11 (27.50%) SLA
8 11 (27.50%) Microsoft 365
9 9 (22.50%) SC Cleared
9 9 (22.50%) Active Directory
10 8 (20.00%) Windows Server
11 7 (17.50%) GDPR
11 7 (17.50%) Digital Economy
11 7 (17.50%) DV Cleared
11 7 (17.50%) NVQ Level 3
12 6 (15.00%) Microsoft Office
12 6 (15.00%) Retail
13 5 (12.50%) SCCM
13 5 (12.50%) SCOM
13 5 (12.50%) Process Improvement
13 5 (12.50%) SCSM
13 5 (12.50%) Windows 10
13 5 (12.50%) Windows Server 2016
13 5 (12.50%) Windows Server 2019
14 3 (7.50%) Creative Problem-Solving
14 3 (7.50%) Mobile Device Management
14 3 (7.50%) Entra ID
14 3 (7.50%) Microsoft Intune
14 3 (7.50%) Trend Analysis

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.50%) SharePoint
Applications
1 6 (15.00%) Microsoft Office
2 3 (7.50%) Microsoft Excel
Cloud Services
1 11 (27.50%) Microsoft 365
2 3 (7.50%) Azure
2 3 (7.50%) Entra ID
3 1 (2.50%) PaaS
3 1 (2.50%) SaaS
Communications & Networking
1 2 (5.00%) VLAN
1 2 (5.00%) Wireless
2 1 (2.50%) TCP/IP
Development Applications
1 3 (7.50%) JIRA
General
1 23 (57.50%) Social Skills
2 7 (17.50%) Digital Economy
3 6 (15.00%) Retail
4 2 (5.00%) Analytical Skills
5 1 (2.50%) Legal
5 1 (2.50%) Public Sector
Miscellaneous
1 2 (5.00%) Self-Motivation
Operating Systems
1 15 (37.50%) Windows
2 8 (20.00%) Windows Server
3 5 (12.50%) Windows 10
3 5 (12.50%) Windows Server 2016
3 5 (12.50%) Windows Server 2019
4 2 (5.00%) Windows Server 2012
5 1 (2.50%) Linux
5 1 (2.50%) Mac OS
Processes & Methodologies
1 22 (55.00%) Problem-Solving
2 18 (45.00%) ITIL
3 17 (42.50%) Customer Service
4 5 (12.50%) Process Improvement
5 3 (7.50%) Change Management
5 3 (7.50%) Creative Problem-Solving
5 3 (7.50%) Data Analysis
5 3 (7.50%) Incident Management
5 3 (7.50%) Mobile Device Management
5 3 (7.50%) Trend Analysis
6 2 (5.00%) Collaborative Working
6 2 (5.00%) Knowledge Transfer
6 2 (5.00%) Service Management
7 1 (2.50%) Case Management
7 1 (2.50%) Computer Science
7 1 (2.50%) CRM
7 1 (2.50%) Network Design
7 1 (2.50%) Performance Metrics
7 1 (2.50%) Problem Management
7 1 (2.50%) Service Delivery
Qualifications
1 16 (40.00%) Security Cleared
2 9 (22.50%) SC Cleared
3 7 (17.50%) DV Cleared
3 7 (17.50%) NVQ Level 3
4 1 (2.50%) A+ Certification
4 1 (2.50%) Degree
4 1 (2.50%) MCDST
4 1 (2.50%) Microsoft Certification
Quality Assurance & Compliance
1 11 (27.50%) SLA
2 7 (17.50%) GDPR
System Software
1 9 (22.50%) Active Directory
Systems Management
1 5 (12.50%) SCCM
1 5 (12.50%) SCOM
1 5 (12.50%) SCSM
2 3 (7.50%) Microsoft Intune
3 1 (2.50%) Icinga
Vendors
1 26 (65.00%) Microsoft
2 2 (5.00%) SolarWinds
3 1 (2.50%) Sage