The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Tyne and Wear region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 56 53 59
Rank change year-on-year
-3 +6
Permanent jobs requiring a Service Desk Analyst 7 5 2
As % of all permanent IT jobs located in Tyne and Wear 1.257% 0.858% 0.367%
As % of the Job Titles category 1.336% 0.891% 0.375%
Number of salaries quoted 6 5 2
Average salary £19,500 £17,500 £19,000
Average salary % change year-on-year
+11.42% -7.89%
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
524 561 534
As % of all permanent IT jobs located in Tyne and Wear 94.08% 96.23% 97.98%
Number of salaries quoted 450 465 456
Average salary £36,500 £37,500 £35,000
Average salary % change year-on-year
-2.66% +7.14%
90% offered a salary of more than £24,000 £24,500 £20,000
10% offered a salary of more than £52,500 £72,500 £72,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
North East

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Tyne and Wear Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Tyne and Wear region.

Tyne and Wear Service Desk Analyst Salary Trend

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Newcastle upon Tyne -8 6 £20,000 +14.28%
Tyneside - 1 £18,200 -
Service Desk Analyst
North East

Service Desk Analyst
Top 26 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 14 (82.35%) SLA
2 10 (58.82%) MS Office
3 8 (47.06%) Active Directory
4 7 (41.18%) Incident Management
4 7 (41.18%) ITIL
5 6 (35.29%) Windows
5 6 (35.29%) MS Excel
6 4 (23.53%) Microsoft
7 3 (17.65%) Windows Server 2003
7 3 (17.65%) MS Exchange
8 2 (11.76%) LAN
8 2 (11.76%) WAN
8 2 (11.76%) CRM
8 2 (11.76%) MCSE
8 2 (11.76%) MCP
8 2 (11.76%) Microsoft Certification
9 1 (5.882%) Service Management
9 1 (5.882%) Change Management
9 1 (5.882%) Legal
9 1 (5.882%) Data Protection
9 1 (5.882%) Security Cleared
9 1 (5.882%) ITIL Certification
9 1 (5.882%) Peregrine
9 1 (5.882%) Remedy
9 1 (5.882%) Configuration Management
9 1 (5.882%) HP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (17.65%) MS Exchange
Applications
1 10 (58.82%) MS Office
2 6 (35.29%) MS Excel
Communications & Networking
1 2 (11.76%) LAN
1 2 (11.76%) WAN
General
1 1 (5.882%) Legal
Operating Systems
1 6 (35.29%) Windows
2 3 (17.65%) Windows Server 2003
Processes & Methodologies
1 7 (41.18%) Incident Management
1 7 (41.18%) ITIL
2 2 (11.76%) CRM
3 1 (5.882%) Service Management
3 1 (5.882%) Change Management
3 1 (5.882%) Data Protection
3 1 (5.882%) Configuration Management
Qualifications
1 2 (11.76%) MCSE
1 2 (11.76%) MCP
1 2 (11.76%) Microsoft Certification
2 1 (5.882%) Security Cleared
2 1 (5.882%) ITIL Certification
Quality Assurance & Compliance
1 14 (82.35%) SLA
System Software
1 8 (47.06%) Active Directory
Vendors
1 4 (23.53%) Microsoft
2 1 (5.882%) Peregrine
2 1 (5.882%) Remedy
2 1 (5.882%) HP
Newcastle Upon Tyne, Tyne and Wear
Requirement: * To provide first line support, including retaining end to end ownership within "Service Now", and resolution of calls working with relevant teams to undertake 2nd and 3rd...
Advantage XPO
Salary: £19000 - £210000 per annum
Posted: 22 May 2013