The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 74 61 57
Rank change year-on-year
-13 -4
Permanent jobs requiring a Service Desk Analyst 1 5 10
As % of all permanent IT jobs located in Tyne and Wear 0.16% 0.90% 1.61%
As % of the Job Titles category 0.17% 0.93% 1.66%
Number of salaries quoted 1 4 10
Average salary £18,000 £22,500 £19,000
Average salary % change year-on-year
-20.00% +18.42%
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
584 539 601
As % of all permanent IT jobs located in Tyne and Wear 94.50% 97.47% 96.78%
Number of salaries quoted 489 478 522
Average salary £35,000 £37,000 £35,000
Average salary % change year-on-year
-5.40% +5.71%
90% offered a salary of more than £25,000 £23,000 £22,500
10% offered a salary of more than £55,000 £50,000 £47,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Tyne and Wear region.

Service Desk Analyst Salary Trend in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -8 1 £18,000 -7.69%
Service Desk Analyst
North East

Service Desk Analyst
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 24 April 2015, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 7 (100.00%) ITIL
2 5 (71.43%) Microsoft
2 5 (71.43%) Active Directory
3 4 (57.14%) Microsoft Certification
3 4 (57.14%) MS Office
4 3 (42.86%) MCDST
5 2 (28.57%) Service Management
5 2 (28.57%) Cisco
5 2 (28.57%) Windows
5 2 (28.57%) MS Excel
5 2 (28.57%) HP
6 1 (14.29%) Dell
6 1 (14.29%) Cisco Certification
6 1 (14.29%) Peregrine
6 1 (14.29%) Remedy
6 1 (14.29%) Configuration Management
6 1 (14.29%) Windows XP
6 1 (14.29%) SLA
6 1 (14.29%) JavaScript
6 1 (14.29%) VBA
6 1 (14.29%) Service Delivery
6 1 (14.29%) Change Management
6 1 (14.29%) ITSM
6 1 (14.29%) Management Information System
6 1 (14.29%) Information Security
6 1 (14.29%) PDA
6 1 (14.29%) Incident Management
6 1 (14.29%) Problem Management
6 1 (14.29%) Data Protection
6 1 (14.29%) Security Cleared

Service Desk Analyst
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 24 April 2015, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 4 (57.14%) MS Office
2 2 (28.57%) MS Excel
Miscellaneous
1 1 (14.29%) Management Information System
1 1 (14.29%) PDA
1 1 (14.29%) Analytical Skills
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Windows XP
2 1 (14.29%) Android
2 1 (14.29%) Windows 7
Processes & Methodologies
1 7 (100.00%) ITIL
2 2 (28.57%) Service Management
3 1 (14.29%) Service Delivery
3 1 (14.29%) Change Management
3 1 (14.29%) ITSM
3 1 (14.29%) Information Security
3 1 (14.29%) Incident Management
3 1 (14.29%) Problem Management
3 1 (14.29%) Data Protection
3 1 (14.29%) Configuration Management
Programming Languages
1 1 (14.29%) JavaScript
1 1 (14.29%) VBA
1 1 (14.29%) PowerShell
Qualifications
1 4 (57.14%) Microsoft Certification
2 3 (42.86%) MCDST
3 1 (14.29%) Security Cleared
3 1 (14.29%) Cisco Certification
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 5 (71.43%) Active Directory
Vendors
1 5 (71.43%) Microsoft
2 2 (28.57%) HP
2 2 (28.57%) Cisco
3 1 (14.29%) Dell
3 1 (14.29%) Peregrine
3 1 (14.29%) Remedy