The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 62 50 60
Rank change year-on-year
-12 +10
Permanent jobs requiring a Service Desk Analyst 5 2 8
As % of all permanent IT jobs located in Tyne and Wear 0.97% 0.56% 1.51%
As % of the Job Titles category 1.04% 0.57% 1.54%
Number of salaries quoted 5 2 8
Average salary £19,000 £18,710 £20,500
Average salary % change year-on-year
+1.54% -8.73%
90% offered a salary of more than £17,500 £18,710 £19,110
10% offered a salary of more than £26,000 £18,710 £21,225
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
482 349 520
As % of all permanent IT jobs located in Tyne and Wear 93.59% 98.59% 98.30%
Number of salaries quoted 413 288 451
Average salary £35,000 £36,000 £37,500
Average salary % change year-on-year
-2.77% -4.00%
90% offered a salary of more than £24,000 £25,000 £22,500
10% offered a salary of more than £52,500 £60,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Tyne and Wear region.

Service Desk Analyst Salary Trend in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne - 4 £18,250 - 1
Gateshead - 1 £21,500 -
Service Desk Analyst
North East

Service Desk Analyst
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 30 January 2015, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 13 (92.86%) ITIL
2 12 (85.71%) Microsoft
3 9 (64.29%) Microsoft Certification
4 8 (57.14%) Active Directory
5 7 (50.00%) MS Office
6 6 (42.86%) Cisco
7 5 (35.71%) MCDST
8 4 (28.57%) Cisco Certification
8 4 (28.57%) Windows
9 3 (21.43%) MS Excel
9 3 (21.43%) Windows XP
9 3 (21.43%) HP
9 3 (21.43%) Windows 7
9 3 (21.43%) Incident Management
9 3 (21.43%) Service Management
10 2 (14.29%) ITSM
10 2 (14.29%) Management Information System
10 2 (14.29%) Information Security
10 2 (14.29%) Problem Management
10 2 (14.29%) Analytical Skills
10 2 (14.29%) Dell
10 2 (14.29%) SLA
11 1 (7.14%) Citrix
11 1 (7.14%) Peregrine
11 1 (7.14%) Remedy
11 1 (7.14%) Configuration Management
11 1 (7.14%) Data Protection
11 1 (7.14%) Security Cleared
11 1 (7.14%) Android
11 1 (7.14%) PDA

Service Desk Analyst
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 30 January 2015, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 7 (50.00%) MS Office
2 3 (21.43%) MS Excel
Miscellaneous
1 2 (14.29%) Management Information System
1 2 (14.29%) Analytical Skills
2 1 (7.14%) PDA
Operating Systems
1 4 (28.57%) Windows
2 3 (21.43%) Windows XP
2 3 (21.43%) Windows 7
3 1 (7.14%) Android
Processes & Methodologies
1 13 (92.86%) ITIL
2 3 (21.43%) Incident Management
2 3 (21.43%) Service Management
3 2 (14.29%) ITSM
3 2 (14.29%) Information Security
3 2 (14.29%) Problem Management
4 1 (7.14%) Configuration Management
4 1 (7.14%) Data Protection
4 1 (7.14%) Service Delivery
4 1 (7.14%) Change Management
Qualifications
1 9 (64.29%) Microsoft Certification
2 5 (35.71%) MCDST
3 4 (28.57%) Cisco Certification
4 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 8 (57.14%) Active Directory
Vendors
1 12 (85.71%) Microsoft
2 6 (42.86%) Cisco
3 3 (21.43%) HP
4 2 (14.29%) Dell
5 1 (7.14%) Citrix
5 1 (7.14%) Peregrine
5 1 (7.14%) Remedy