The statistics below represent IT jobs advertised across the Tyne and Wear region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 70 67 57
Rank change year-on-year
-3 -10
Permanent jobs requiring a Service Desk Analyst 6 3 4
As % of all permanent IT jobs located in Tyne and Wear 0.97% 0.58% 0.63%
As % of the Job Titles category 1.03% 0.60% 0.65%
Number of salaries quoted 6 2 4
Median salary £21,000 £19,750 £21,000
Median salary % change year-on-year
+6.32% -5.95%
90% offered a salary of more than £20,500 £17,550 £19,650
10% offered a salary of more than £24,250 £21,950 £23,400
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
584 499 619
As % of all permanent IT jobs located in Tyne and Wear 94.04% 95.78% 97.33%
Number of salaries quoted 513 412 439
Median salary £37,500 £37,500 £32,000
Median salary % change year-on-year
- +17.18%
90% offered a salary of more than £24,000 £25,000 £22,500
10% offered a salary of more than £55,000 £45,000 £50,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Tyne and Wear

The demand trend of job ads across the Tyne and Wear region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Tyne and Wear region.

Service Desk Analyst Salary Trend in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sunderland - 4 £21,000 -
Newcastle upon Tyne -9 2 £23,750 +20.25%
Service Desk Analyst
North East

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 29 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring Service Desk Analyst in the job title.

1 26 (100.00%) ITIL
2 16 (61.54%) Microsoft
2 16 (61.54%) Active Directory
3 13 (50.00%) MS Office
3 13 (50.00%) Windows
4 11 (42.31%) SCCM
5 10 (38.46%) Incident Management
5 10 (38.46%) Windows 7
6 9 (34.62%) MS Excel
7 8 (30.77%) SQL
7 8 (30.77%) Finance
7 8 (30.77%) Microsoft Intune
8 5 (19.23%) VoIP
8 5 (19.23%) SLA
9 4 (15.38%) Cisco
9 4 (15.38%) Cisco Certification
9 4 (15.38%) Microsoft Certification
9 4 (15.38%) MCP
9 4 (15.38%) Linux
9 4 (15.38%) MS PowerPoint
10 3 (11.54%) ITIL V3
10 3 (11.54%) Investment Management
10 3 (11.54%) Root Cause Analysis
10 3 (11.54%) Windows Server
10 3 (11.54%) Citrix
10 3 (11.54%) Data Analysis
10 3 (11.54%) Management Information System
10 3 (11.54%) ITIL Certification
10 3 (11.54%) SNMP
11 2 (7.69%) Remedy

Service Desk Analyst Skill Set
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 13 (50.00%) MS Office
2 9 (34.62%) MS Excel
3 4 (15.38%) MS PowerPoint
Communications & Networking
1 5 (19.23%) VoIP
2 3 (11.54%) SNMP
General
1 8 (30.77%) Finance
2 2 (7.69%) Banking
2 2 (7.69%) Financial Institution
Miscellaneous
1 3 (11.54%) Management Information System
2 2 (7.69%) Blackberry
Operating Systems
1 13 (50.00%) Windows
2 10 (38.46%) Windows 7
3 4 (15.38%) Linux
4 3 (11.54%) Windows Server
5 2 (7.69%) Windows XP
Processes & Methodologies
1 26 (100.00%) ITIL
2 10 (38.46%) Incident Management
3 3 (11.54%) Data Analysis
3 3 (11.54%) Investment Management
3 3 (11.54%) ITIL V3
3 3 (11.54%) Root Cause Analysis
4 2 (7.69%) Continuous Improvement
4 2 (7.69%) Service Management
4 2 (7.69%) Wealth Management
5 1 (3.85%) Network Monitoring
Programming Languages
1 8 (30.77%) SQL
Qualifications
1 4 (15.38%) Cisco Certification
1 4 (15.38%) MCP
1 4 (15.38%) Microsoft Certification
2 3 (11.54%) ITIL Certification
3 2 (7.69%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (19.23%) SLA
System Software
1 16 (61.54%) Active Directory
Systems Management
1 11 (42.31%) SCCM
2 8 (30.77%) Microsoft Intune
Vendors
1 16 (61.54%) Microsoft
2 4 (15.38%) Cisco
3 3 (11.54%) Citrix
4 2 (7.69%) Remedy