The statistics below represent IT jobs advertised across the Tyne and Wear region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
North East / Tyne and Wear
Rank 56 46 66
Rank change year-on-year
-10 +20
Permanent jobs requiring a Service Desk Analyst 4 21 4
As % of all permanent IT jobs located in Tyne and Wear 0.84% 4.72% 0.71%
As % of the Job Titles category 0.87% 4.83% 0.74%
Number of salaries quoted 4 21 4
Median salary £27,500 £19,500 £18,250
Median salary % change year-on-year
+41.02% +6.84%
90% offered a salary of more than £20,150 £17,000 £17,500
10% offered a salary of more than £29,250 £27,500 £20,750
UK excluding London median salary £22,500 £21,536 £21,750
% change year-on-year
+4.47% -0.98%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
458 435 540
As % of all permanent IT jobs located in Tyne and Wear 96.62% 97.75% 96.43%
Number of salaries quoted 409 382 456
Median salary £35,000 £35,000 £35,581
Median salary % change year-on-year
- -1.63%
90% offered a salary of more than £22,500 £24,000 £25,000
10% offered a salary of more than £45,000 £55,000 £50,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in Tyne and Wear

The demand trend of job ads across the Tyne and Wear region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Tyne and Wear region.

Service Desk Analyst Salary Trend in Tyne and Wear

Service Desk Analyst
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Tyne and Wear region over the 3 months to 21 February 2017.

Service Desk Analyst Salary Histogram in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -4 4 £27,500 +37.50%
Service Desk Analyst
North East

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 21 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring Service Desk Analyst in the job title.

1 12 (80.00%) Microsoft
2 11 (73.33%) Windows
3 10 (66.67%) MS Office
4 7 (46.67%) Active Directory
5 6 (40.00%) MS Excel
6 5 (33.33%) ITIL
6 5 (33.33%) Microsoft Certification
7 4 (26.67%) Cisco Certification
7 4 (26.67%) Windows 7
8 3 (20.00%) Legal
8 3 (20.00%) MOS
8 3 (20.00%) Document Management
9 2 (13.33%) VMware
9 2 (13.33%) Cisco
9 2 (13.33%) CCNA
9 2 (13.33%) MS Exchange
9 2 (13.33%) MCP
9 2 (13.33%) MCSA
9 2 (13.33%) VMware Infrastructure
9 2 (13.33%) Windows Server
9 2 (13.33%) Finance
10 1 (6.67%) Hyper-V
10 1 (6.67%) Skype for Business
10 1 (6.67%) Office 365
10 1 (6.67%) Microsoft Intune
10 1 (6.67%) ITIL Foundation Certificate
10 1 (6.67%) Analytical Skills
10 1 (6.67%) Driving Licence
10 1 (6.67%) SQL
10 1 (6.67%) CRM

Service Desk Analyst Skill Set
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) MS Exchange
2 1 (6.67%) Skype for Business
Applications
1 10 (66.67%) MS Office
2 6 (40.00%) MS Excel
Cloud Services
1 1 (6.67%) Office 365
Communications & Networking
1 1 (6.67%) Internet
General
1 3 (20.00%) Legal
2 2 (13.33%) Finance
3 1 (6.67%) Back Office
Miscellaneous
1 1 (6.67%) Analytical Skills
1 1 (6.67%) Driving Licence
Operating Systems
1 11 (73.33%) Windows
2 4 (26.67%) Windows 7
3 2 (13.33%) Windows Server
Processes & Methodologies
1 5 (33.33%) ITIL
2 3 (20.00%) Document Management
3 1 (6.67%) CRM
3 1 (6.67%) Incident Management
3 1 (6.67%) Project Management
3 1 (6.67%) Service Delivery
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 5 (33.33%) Microsoft Certification
2 4 (26.67%) Cisco Certification
3 3 (20.00%) MOS
4 2 (13.33%) CCNA
4 2 (13.33%) MCP
4 2 (13.33%) MCSA
5 1 (6.67%) ITIL Foundation Certificate
5 1 (6.67%) MCSE
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 7 (46.67%) Active Directory
2 2 (13.33%) VMware Infrastructure
3 1 (6.67%) Hyper-V
Systems Management
1 1 (6.67%) Microsoft Intune
1 1 (6.67%) SCCM
Vendors
1 12 (80.00%) Microsoft
2 2 (13.33%) Cisco
2 2 (13.33%) VMware
3 1 (6.67%) Remedy