The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 46 61 51
Rank change year-on-year
+15 -10
Permanent jobs requiring a Service Desk Analyst 14 5 2
As % of all permanent IT jobs located in Tyne and Wear 3.25% 0.99% 0.57%
As % of the Job Titles category 3.31% 1.05% 0.58%
Number of salaries quoted 14 5 2
Average salary £17,000 £19,000 £18,710
Average salary % change year-on-year
-10.52% +1.54%
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
423 476 343
As % of all permanent IT jobs located in Tyne and Wear 98.14% 94.44% 98.56%
Number of salaries quoted 370 408 283
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £26,000 £25,000 £24,000
10% offered a salary of more than £50,000 £47,500 £52,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Tyne and Wear region.

Service Desk Analyst Salary Trend in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Jarrow - 7 £17,000 -
Newcastle upon Tyne +1 6 £19,000 +4.10% 5
Sunderland - 1 £22,000 -
Service Desk Analyst
North East

Service Desk Analyst
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 5 February 2016, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 20 (90.91%) Microsoft
2 15 (68.18%) ITIL
3 11 (50.00%) Cisco
4 8 (36.36%) MS Office
4 8 (36.36%) Cisco Certification
4 8 (36.36%) Microsoft Certification
5 7 (31.82%) Telecoms
5 7 (31.82%) Finance
6 6 (27.27%) Service Delivery
6 6 (27.27%) Windows
6 6 (27.27%) MS Excel
6 6 (27.27%) Back Office
7 5 (22.73%) Analytical Skills
7 5 (22.73%) Active Directory
8 4 (18.18%) Incident Management
9 3 (13.64%) Problem Management
9 3 (13.64%) Information Security
9 3 (13.64%) ITSM
9 3 (13.64%) Management Information System
9 3 (13.64%) Service Management
9 3 (13.64%) SLA
9 3 (13.64%) HP
9 3 (13.64%) Dell
9 3 (13.64%) Windows XP
9 3 (13.64%) Windows 7
10 2 (9.09%) Private Cloud
10 2 (9.09%) Public Cloud
10 2 (9.09%) Windows Server
10 2 (9.09%) CRM
10 2 (9.09%) Process Management

Service Desk Analyst
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 5 February 2016, IT jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 8 (36.36%) MS Office
2 6 (27.27%) MS Excel
Communications & Networking
1 1 (4.55%) DHCP
1 1 (4.55%) DNS
1 1 (4.55%) Firewall
Database & Business Intelligence
1 1 (4.55%) SQL Server
General
1 7 (31.82%) Finance
1 7 (31.82%) Telecoms
2 6 (27.27%) Back Office
Miscellaneous
1 5 (22.73%) Analytical Skills
2 3 (13.64%) Management Information System
3 2 (9.09%) Private Cloud
3 2 (9.09%) Public Cloud
Operating Systems
1 6 (27.27%) Windows
2 3 (13.64%) Windows 7
2 3 (13.64%) Windows XP
3 2 (9.09%) Windows Server
Processes & Methodologies
1 15 (68.18%) ITIL
2 6 (27.27%) Service Delivery
3 4 (18.18%) Incident Management
4 3 (13.64%) Information Security
4 3 (13.64%) ITSM
4 3 (13.64%) Problem Management
4 3 (13.64%) Service Management
5 2 (9.09%) CRM
5 2 (9.09%) Process Management
Qualifications
1 8 (36.36%) Cisco Certification
1 8 (36.36%) Microsoft Certification
2 1 (4.55%) ITIL Foundation Certificate
2 1 (4.55%) SC Cleared
2 1 (4.55%) Security Cleared
Quality Assurance & Compliance
1 3 (13.64%) SLA
System Software
1 5 (22.73%) Active Directory
Vendors
1 20 (90.91%) Microsoft
2 11 (50.00%) Cisco
3 3 (13.64%) Dell
3 3 (13.64%) HP
4 1 (4.55%) Apple
4 1 (4.55%) Citrix
4 1 (4.55%) Remedy
Newcastle Upon Tyne, Tyne and Wear
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £17000 - £19000 per annum
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Advantage XPO
Salary: £18000 - £21000 per annum + benefits
Posted: 3 days ago
Tyneside
Nigel Wright Consultancy
Salary: Up to £19000
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £25000 - £30000 per annum + bonuses and and benefits
Posted: 5 days ago