The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 70 59 54
Rank change year-on-year
-11 -5
Permanent jobs requiring a Technical Support 4 2 9
As % of all permanent IT jobs located in Tyne and Wear 0.67% 0.45% 1.51%
As % of the Job Titles category 0.70% 0.46% 1.54%
Number of salaries quoted 4 2 9
Average salary £23,400 £23,500 £25,000
Average salary % change year-on-year
-0.42% -6.00%
90% offered a salary of more than £18,920 £23,500 £21,640
10% offered a salary of more than £29,595 £23,500 £27,800
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
570 436 583
As % of all permanent IT jobs located in Tyne and Wear 96.12% 97.76% 97.65%
Number of salaries quoted 484 382 516
Average salary £37,500 £37,000 £35,000
Average salary % change year-on-year
+1.35% +5.71%
90% offered a salary of more than £25,000 £23,000 £20,500
10% offered a salary of more than £59,000 £54,300 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Tyne and Wear

Technical Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Tyne and Wear region.

Technical Support Salary Trend in Tyne and Wear

Technical Support
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing Technical Support across the Tyne and Wear region over the 3 months to 31 March 2015.

Technical Support Salary Histogram in Tyne and Wear

Technical Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Tyne and Wear region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -8 4 £23,400 -0.42% 3
Technical Support
North East

Technical Support
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 31 March 2015, IT jobs across the Tyne and Wear region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 9 (75.00%) UNIX
2 6 (50.00%) Windows
2 6 (50.00%) Linux
2 6 (50.00%) SLA
2 6 (50.00%) TCP/IP
2 6 (50.00%) SAN
2 6 (50.00%) NAS
3 5 (41.67%) Finance
4 4 (33.33%) DNS
4 4 (33.33%) Windows Server 2003
4 4 (33.33%) Symantec
4 4 (33.33%) MS Exchange
4 4 (33.33%) DHCP
4 4 (33.33%) NFS
4 4 (33.33%) Exchange Server 2010
4 4 (33.33%) Windows Server 2008
4 4 (33.33%) Hyper-V
4 4 (33.33%) Exchange Server 2003
4 4 (33.33%) Italian Language
4 4 (33.33%) Exchange Server 2007
5 3 (25.00%) French Language
5 3 (25.00%) German Language
5 3 (25.00%) SC Cleared
5 3 (25.00%) Security Cleared
5 3 (25.00%) Oracle Applications
5 3 (25.00%) SQL
5 3 (25.00%) Oracle
6 2 (16.67%) MS Excel
6 2 (16.67%) Telecoms
6 2 (16.67%) VMware

Technical Support
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 31 March 2015, IT jobs across the Tyne and Wear region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (33.33%) MS Exchange
1 4 (33.33%) Exchange Server 2003
1 4 (33.33%) Exchange Server 2007
1 4 (33.33%) Exchange Server 2010
Applications
1 2 (16.67%) MS Excel
2 1 (8.33%) MS Office
Business Applications
1 3 (25.00%) Oracle Applications
2 1 (8.33%) Agresso
Communications & Networking
1 6 (50.00%) TCP/IP
1 6 (50.00%) SAN
1 6 (50.00%) NAS
2 4 (33.33%) DHCP
2 4 (33.33%) DNS
3 2 (16.67%) iSCSI
General
1 5 (41.67%) Finance
2 4 (33.33%) Italian Language
3 3 (25.00%) French Language
3 3 (25.00%) German Language
4 2 (16.67%) Telecoms
5 1 (8.33%) Spanish Language
5 1 (8.33%) Banking
Operating Systems
1 9 (75.00%) UNIX
2 6 (50.00%) Windows
2 6 (50.00%) Linux
3 4 (33.33%) Windows Server 2003
3 4 (33.33%) Windows Server 2008
Processes & Methodologies
1 1 (8.33%) ITIL
1 1 (8.33%) ERP
1 1 (8.33%) Service Delivery
1 1 (8.33%) Disaster Recovery
1 1 (8.33%) Validation
1 1 (8.33%) Business Continuity
1 1 (8.33%) Supplier Management
1 1 (8.33%) Knowledge Management
1 1 (8.33%) Technical Architecture
1 1 (8.33%) Problem Management
1 1 (8.33%) Load Testing
1 1 (8.33%) Test Scripting
Programming Languages
1 3 (25.00%) SQL
2 1 (8.33%) C
Qualifications
1 3 (25.00%) SC Cleared
1 3 (25.00%) Security Cleared
2 1 (8.33%) MCSE
2 1 (8.33%) CCNA
2 1 (8.33%) Cisco Certification
2 1 (8.33%) Microsoft Certification
2 1 (8.33%) Degree
Quality Assurance & Compliance
1 6 (50.00%) SLA
System Software
1 4 (33.33%) NFS
1 4 (33.33%) Hyper-V
2 2 (16.67%) VMware ESX
2 2 (16.67%) VMware Infrastructure
Vendors
1 4 (33.33%) Symantec
2 3 (25.00%) Oracle
3 2 (16.67%) VMware
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £23,000 to £23,000 per annum
Posted: Yesterday