The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 62 59 54
Rank change year-on-year
-3 -5
Permanent jobs requiring a Technical Support 5 8 6
As % of all permanent IT jobs located in Tyne and Wear 0.98% 1.28% 1.15%
As % of the Job Titles category 1.04% 1.33% 1.22%
Number of salaries quoted 5 7 4
Average salary £23,400 £30,500 £24,250
Average salary % change year-on-year
-23.27% +25.77%
90% offered a salary of more than £20,080 £22,100 £18,950
10% offered a salary of more than £27,500 £34,300 £25,000
UK excluding London average salary £27,500 £30,000 £31,000
% change year-on-year
-8.33% -3.22%
Technical Support
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
481 603 490
As % of all permanent IT jobs located in Tyne and Wear 94.31% 96.17% 94.23%
Number of salaries quoted 403 426 412
Average salary £37,500 £31,500 £37,500
Average salary % change year-on-year
+19.04% -16.00%
90% offered a salary of more than £24,200 £22,500 £22,500
10% offered a salary of more than £50,000 £50,000 £45,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Tyne and Wear

Technical Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Tyne and Wear region.

Technical Support Salary Trend in Tyne and Wear

Technical Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Tyne and Wear region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +1 4 £22,550 -26.06%
Gateshead - 1 £27,500 -
Technical Support
North East

Technical Support
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 31 July 2015, IT jobs across the Tyne and Wear region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 4 (50.00%) UNIX
1 4 (50.00%) Windows
1 4 (50.00%) Linux
1 4 (50.00%) TCP/IP
1 4 (50.00%) SLA
1 4 (50.00%) SAN
1 4 (50.00%) NAS
2 3 (37.50%) Microsoft
2 3 (37.50%) MS Excel
3 2 (25.00%) MS Exchange
3 2 (25.00%) DNS
3 2 (25.00%) DHCP
3 2 (25.00%) NFS
3 2 (25.00%) Cisco
3 2 (25.00%) NetApp
3 2 (25.00%) Windows Server 2003
3 2 (25.00%) Exchange Server 2003
3 2 (25.00%) Degree
3 2 (25.00%) Telecoms
3 2 (25.00%) Finance
3 2 (25.00%) VMware
3 2 (25.00%) VMware ESX
3 2 (25.00%) VMware Infrastructure
3 2 (25.00%) Windows Server 2008
3 2 (25.00%) Hyper-V
3 2 (25.00%) Exchange Server 2010
3 2 (25.00%) Italian Language
3 2 (25.00%) Spanish Language
3 2 (25.00%) Exchange Server 2007
3 2 (25.00%) iSCSI

Technical Support
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 31 July 2015, IT jobs across the Tyne and Wear region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (25.00%) MS Exchange
1 2 (25.00%) Exchange Server 2003
1 2 (25.00%) Exchange Server 2007
1 2 (25.00%) Exchange Server 2010
Applications
1 3 (37.50%) MS Excel
2 2 (25.00%) MS Office
Business Applications
1 1 (12.50%) Sage 200
Communications & Networking
1 4 (50.00%) TCP/IP
1 4 (50.00%) SAN
1 4 (50.00%) NAS
2 2 (25.00%) iSCSI
2 2 (25.00%) DNS
2 2 (25.00%) DHCP
3 1 (12.50%) PBX
General
1 2 (25.00%) Telecoms
1 2 (25.00%) Finance
1 2 (25.00%) Italian Language
1 2 (25.00%) Spanish Language
2 1 (12.50%) Banking
2 1 (12.50%) French Language
2 1 (12.50%) German Language
2 1 (12.50%) Hebrew Language
Miscellaneous
1 1 (12.50%) Blackberry
1 1 (12.50%) IVR
1 1 (12.50%) PDA
1 1 (12.50%) Computer Science
1 1 (12.50%) Video Conferencing
1 1 (12.50%) Analytical Skills
Operating Systems
1 4 (50.00%) UNIX
1 4 (50.00%) Windows
1 4 (50.00%) Linux
2 2 (25.00%) Windows Server 2003
2 2 (25.00%) Windows Server 2008
Processes & Methodologies
1 1 (12.50%) Business Intelligence
1 1 (12.50%) Service Delivery
1 1 (12.50%) Disaster Recovery
1 1 (12.50%) Supplier Management
1 1 (12.50%) Incident Management
1 1 (12.50%) Network Management
1 1 (12.50%) Root Cause Analysis
1 1 (12.50%) Line Management
Qualifications
1 2 (25.00%) Degree
2 1 (12.50%) Security Cleared
2 1 (12.50%) A+ Certification
Quality Assurance & Compliance
1 4 (50.00%) SLA
System Software
1 2 (25.00%) NFS
1 2 (25.00%) VMware ESX
1 2 (25.00%) VMware Infrastructure
1 2 (25.00%) Hyper-V
2 1 (12.50%) Active Directory
Vendors
1 3 (37.50%) Microsoft
2 2 (25.00%) NetApp
2 2 (25.00%) Cisco
2 2 (25.00%) VMware
3 1 (12.50%) Sage
3 1 (12.50%) Convergys