The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Tyne and Wear region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 56 37 50
Rank change year-on-year
-19 +13
Permanent jobs requiring a Technical Support 6 21 9
As % of all permanent IT jobs located in Tyne and Wear 1.079% 3.578% 1.645%
As % of the Job Titles category 1.147% 3.723% 1.679%
Number of salaries quoted 6 21 8
Average salary £25,850 £30,000 £30,250
Average salary % change year-on-year
-13.83% -0.82%
90% offered a salary of more than £21,600 £26,000 £23,000
10% offered a salary of more than £28,250 £40,000 £34,750
UK excluding London average salary £30,500 £30,000 £29,000
% change year-on-year
+1.66% +3.44%
All Job Titles
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
523 564 536
As % of all permanent IT jobs located in Tyne and Wear 94.06% 96.08% 97.99%
Number of salaries quoted 449 467 458
Average salary £36,500 £37,500 £35,000
Average salary % change year-on-year
-2.66% +7.14%
90% offered a salary of more than £24,250 £24,500 £20,000
10% offered a salary of more than £52,500 £72,500 £72,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
North East

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Tyne and Wear Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Tyne and Wear region.

Tyne and Wear Technical Support Salary Trend

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Tyne and Wear region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Newcastle upon Tyne -17 4 £26,350 -7.54%
Sunderland - 1 £26,500 -
Tyneside - 1 £18,200 -
Technical Support
North East

Technical Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Tyne and Wear region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 8 (57.14%) Windows
2 7 (50.00%) Microsoft
3 6 (42.86%) SLA
4 5 (35.71%) MS Excel
4 5 (35.71%) Active Directory
5 4 (28.57%) Linux
5 4 (28.57%) ITIL
5 4 (28.57%) UNIX
6 3 (21.43%) TCP/IP
6 3 (21.43%) MS Office
6 3 (21.43%) Lotus Notes
6 3 (21.43%) Blackberry
6 3 (21.43%) SAN
6 3 (21.43%) Lotus
6 3 (21.43%) Windows Server 2003
6 3 (21.43%) Windows Server 2008
6 3 (21.43%) NAS
7 2 (14.29%) Exchange Server 2010
7 2 (14.29%) Hyper-V
7 2 (14.29%) iSCSI
7 2 (14.29%) Avaya
7 2 (14.29%) Exchange Server 2003
7 2 (14.29%) Degree
7 2 (14.29%) German Language
7 2 (14.29%) Exchange Server 2007
7 2 (14.29%) Asset Management
7 2 (14.29%) Handset
7 2 (14.29%) VMware
7 2 (14.29%) VMware ESX
7 2 (14.29%) Symantec

Technical Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Tyne and Wear region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (21.43%) Lotus Notes
2 2 (14.29%) Exchange Server 2010
2 2 (14.29%) Exchange Server 2003
2 2 (14.29%) Exchange Server 2007
2 2 (14.29%) MS Exchange
Applications
1 5 (35.71%) MS Excel
2 3 (21.43%) MS Office
Communications & Networking
1 3 (21.43%) TCP/IP
1 3 (21.43%) SAN
1 3 (21.43%) NAS
2 2 (14.29%) iSCSI
2 2 (14.29%) DNS
2 2 (14.29%) LAN
2 2 (14.29%) WAN
2 2 (14.29%) DHCP
General
1 2 (14.29%) German Language
2 1 (7.143%) Legal
2 1 (7.143%) Hebrew Language
Miscellaneous
1 3 (21.43%) Blackberry
2 2 (14.29%) Handset
Operating Systems
1 8 (57.14%) Windows
2 4 (28.57%) Linux
2 4 (28.57%) UNIX
3 3 (21.43%) Windows Server 2003
3 3 (21.43%) Windows Server 2008
4 2 (14.29%) Windows XP
Processes & Methodologies
1 4 (28.57%) ITIL
2 2 (14.29%) Asset Management
3 1 (7.143%) ERP
3 1 (7.143%) Service Management
3 1 (7.143%) Service Delivery
3 1 (7.143%) Disaster Recovery
3 1 (7.143%) GAP Analysis
3 1 (7.143%) Configuration Management
3 1 (7.143%) Time Management
3 1 (7.143%) Problem Management
3 1 (7.143%) WFM
3 1 (7.143%) Data Protection
3 1 (7.143%) Performance Improvement
3 1 (7.143%) Capacity Management
3 1 (7.143%) Analytics
Programming Languages
1 1 (7.143%) SQL
Qualifications
1 2 (14.29%) Degree
2 1 (7.143%) MCP
2 1 (7.143%) Cisco Certification
2 1 (7.143%) Microsoft Certification
2 1 (7.143%) CCNA
2 1 (7.143%) MCDST
2 1 (7.143%) MCTS
Quality Assurance & Compliance
1 6 (42.86%) SLA
System Software
1 5 (35.71%) Active Directory
2 2 (14.29%) Hyper-V
2 2 (14.29%) VMware ESX
2 2 (14.29%) NFS
2 2 (14.29%) VMware Infrastructure
Vendors
1 7 (50.00%) Microsoft
2 3 (21.43%) Lotus
3 2 (14.29%) Avaya
3 2 (14.29%) VMware
3 2 (14.29%) Symantec
Newcastle Upon Tyne, Tyne and Wear
SharePoint 2010. SharePoint Designer 2010. Windows Server 2008/IIS 7.0... Education/Qualifications: Degree in Computer Science or Engineering or equivalent work experience. Strong PC literacy and Microsoft...
Advantage XPO
Salary: Neg, plus health care and bonus
Posted: 20 May 2013