The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 767 743 814
Rank change year-on-year
-24 +71
Permanent jobs requiring a 1st Line Support Analyst 135 133 87
As % of all permanent IT jobs located in the UK 0.12% 0.12% 0.075%
As % of the Job Titles category 0.12% 0.13% 0.079%
Number of salaries quoted 126 122 80
Average salary £20,000 £19,500 £19,500
Average salary % change year-on-year
+2.56% -
90% offered a salary of more than £16,500 £16,500 £16,950
10% offered a salary of more than £25,200 £25,000 £24,000
UK excluding London average salary £19,000 £18,000 £19,000
% change year-on-year
+5.55% -5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 19 September 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 129 £20,000 +2.56% 26
South East -2 42 £19,500 - 8
London -29 32 £23,000 +3.37% 2
North West -15 19 £16,500 -17.50% 8
Surrey +8 14 £21,500 +7.50% 1
Manchester +6 12 £16,500 -17.91% 4
East of England -24 12 £20,000 +21.21% 2
Buckinghamshire - 11 £18,000 - 2
Milton Keynes - 11 £18,000 - 1
Hampshire +1 10 £22,500 +57.89% 2
South West -36 10 £16,500 -4.34% 1
Somerset -20 8 £16,500 -8.33%
Bath -23 8 £16,500 -8.33%
Cheshire -9 7 £18,500 +12.12% 2
Essex - 7 £20,000 -
Yorkshire -33 6 £17,000 -10.52% 4
Brentwood - 6 £20,000 -
Southampton - 6 £18,250 - 2
Berkshire +2 5 £20,500 +24.24% 3
East Midlands 0 5 £18,000 +2.85%
Croydon -1 5 £24,000 -11.11%
Redhill - 5 £21,500 -
Farnborough -2 4 £31,250 +119.29%
Reading -4 4 £20,000 +21.21% 1
Scotland -12 4 £20,000 - 1
Altrincham - 4 £16,500 -
Wigan - 4 £13,750 -
West Midlands -16 3 £19,000 -5.00%
Northampton -19 3 £18,000 -12.19%
Northamptonshire -22 3 £18,000 +2.85%

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 177 (58.03%) Windows
2 147 (48.20%) Microsoft
3 117 (38.36%) Active Directory
3 117 (38.36%) MS Office
4 89 (29.18%) ITIL
5 86 (28.20%) MS Excel
6 67 (21.97%) Windows 7
7 63 (20.66%) SLA
8 62 (20.33%) Windows XP
9 41 (13.44%) Analytical Skills
10 35 (11.48%) Finance
11 33 (10.82%) Windows Server 2003
12 27 (8.85%) Citrix
12 27 (8.85%) Windows Server 2008
13 26 (8.52%) MS Exchange
14 24 (7.87%) SQL
14 24 (7.87%) Windows 8
15 23 (7.54%) Microsoft Certification
16 21 (6.89%) VMware
17 19 (6.23%) Blackberry
18 18 (5.90%) Service Management
18 18 (5.90%) LAN
18 18 (5.90%) SQL Server
18 18 (5.90%) Retail
19 17 (5.57%) TCP/IP
19 17 (5.57%) Legal
20 16 (5.25%) WAN
20 16 (5.25%) A+ Certification
20 16 (5.25%) EPoS
20 16 (5.25%) Degree

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (8.52%) MS Exchange
2 15 (4.92%) IIS
3 8 (2.62%) IBM Notes
4 6 (1.97%) Blackberry Enterprise Server
5 5 (1.64%) Exchange Server 2000
5 5 (1.64%) Lync
5 5 (1.64%) Exchange Server 2010
6 4 (1.31%) WorkSite
6 4 (1.31%) SharePoint
7 3 (0.98%) Exchange Server 2003
7 3 (0.98%) Exchange Server 2013
8 2 (0.66%) Exchange Server 2007
8 2 (0.66%) SAS
Applications
1 117 (38.36%) MS Office
2 86 (28.20%) MS Excel
3 5 (1.64%) MS PowerPoint
4 3 (0.98%) Spreadsheet
Business Applications
1 3 (0.98%) Dynamics AX
2 1 (0.33%) Line 100
Cloud Services
1 3 (0.98%) Office 365
2 1 (0.33%) Cloud Computing
2 1 (0.33%) Microsoft Azure
Communications & Networking
1 18 (5.90%) LAN
2 17 (5.57%) TCP/IP
3 16 (5.25%) WAN
4 12 (3.93%) VoIP
5 10 (3.28%) Wireless
6 8 (2.62%) Internet
7 7 (2.30%) VPN
8 6 (1.97%) DNS
8 6 (1.97%) DHCP
9 5 (1.64%) Firewall
10 3 (0.98%) SAN
10 3 (0.98%) Unified Communications
10 3 (0.98%) ADSL
11 2 (0.66%) Structured Cabling
11 2 (0.66%) IP Telephony
11 2 (0.66%) Cisco IPT
11 2 (0.66%) Network Security
12 1 (0.33%) Cisco ASA
12 1 (0.33%) Cisco IOS
12 1 (0.33%) Cisco PIX
Database & Business Intelligence
1 18 (5.90%) SQL Server
2 4 (1.31%) Data Warehouse
3 2 (0.66%) Oracle Reports
3 2 (0.66%) MS Access
Development Applications
1 4 (1.31%) Team Foundation Server
General
1 35 (11.48%) Finance
2 18 (5.90%) Retail
3 17 (5.57%) Legal
4 9 (2.95%) Telecoms
4 9 (2.95%) Law
5 8 (2.62%) Banking
6 4 (1.31%) Publishing
6 4 (1.31%) German Language
7 2 (0.66%) Military
7 2 (0.66%) Marketing
7 2 (0.66%) Aerospace
7 2 (0.66%) Electronics
8 1 (0.33%) Back Office
8 1 (0.33%) Advertising
8 1 (0.33%) Multimedia
8 1 (0.33%) Billing
8 1 (0.33%) Investment Banking
8 1 (0.33%) Wholesale Banking
8 1 (0.33%) Italian Language
8 1 (0.33%) Japanese Language
Libraries, Frameworks & Software Standards
1 5 (1.64%) HTML
1 5 (1.64%) .NET
2 2 (0.66%) CSS
3 1 (0.33%) jQuery
3 1 (0.33%) ASP.NET
Miscellaneous
1 41 (13.44%) Analytical Skills
2 19 (6.23%) Blackberry
3 16 (5.25%) EPoS
4 7 (2.30%) Management Information System
4 7 (2.30%) Computer Science
5 4 (1.31%) Statistics
5 4 (1.31%) Mathematics
5 4 (1.31%) AS400
6 2 (0.66%) Smartphone
6 2 (0.66%) iPhone
6 2 (0.66%) iPad
6 2 (0.66%) Mobile Banking
7 1 (0.33%) User Experience
7 1 (0.33%) Hedge funds
7 1 (0.33%) Wiki
7 1 (0.33%) Fat Client
7 1 (0.33%) Video Conferencing
7 1 (0.33%) PDA
7 1 (0.33%) Replication
7 1 (0.33%) Chip and PIN
Operating Systems
1 177 (58.03%) Windows
2 67 (21.97%) Windows 7
3 62 (20.33%) Windows XP
4 33 (10.82%) Windows Server 2003
5 27 (8.85%) Windows Server 2008
6 24 (7.87%) Windows 8
7 9 (2.95%) Windows Server 2012
8 6 (1.97%) Windows 2000 Server
9 5 (1.64%) Windows Vista
9 5 (1.64%) Mac OS X
10 3 (0.98%) Windows Mobile
10 3 (0.98%) Windows 2000
11 2 (0.66%) UNIX
11 2 (0.66%) Windows Phone
12 1 (0.33%) Apple iOS
12 1 (0.33%) Linux
Processes & Methodologies
1 89 (29.18%) ITIL
2 18 (5.90%) Service Management
3 15 (4.92%) Incident Management
4 10 (3.28%) Software Distribution
5 7 (2.30%) Problem Management
5 7 (2.30%) Time Management
5 7 (2.30%) Service Delivery
6 6 (1.97%) ITSM
6 6 (1.97%) Document Management
6 6 (1.97%) Project Management
6 6 (1.97%) Line Management
7 5 (1.64%) Change Control
7 5 (1.64%) CRM
8 4 (1.31%) Disaster Recovery
8 4 (1.31%) Continuous Improvement
9 3 (0.98%) Network Monitoring
9 3 (0.98%) Kalman Filter
10 2 (0.66%) People Management
10 2 (0.66%) Investment Management
10 2 (0.66%) Portfolio Management
Programming Languages
1 24 (7.87%) SQL
2 9 (2.95%) C
2 9 (2.95%) C#
3 4 (1.31%) JavaScript
4 3 (0.98%) T-SQL
5 2 (0.66%) VB
5 2 (0.66%) PowerShell
6 1 (0.33%) VB.NET
6 1 (0.33%) VBA
6 1 (0.33%) VB6
6 1 (0.33%) C++
6 1 (0.33%) Java
Qualifications
1 23 (7.54%) Microsoft Certification
2 16 (5.25%) A+ Certification
2 16 (5.25%) Degree
3 15 (4.92%) MCSE
3 15 (4.92%) ITIL Foundation Certificate
4 14 (4.59%) ITIL Certification
5 12 (3.93%) SC Cleared
5 12 (3.93%) Security Cleared
6 11 (3.61%) CCNA
6 11 (3.61%) Cisco Certification
7 9 (2.95%) MCP
8 8 (2.62%) MCITP
9 6 (1.97%) MCSA
10 3 (0.98%) HND
10 3 (0.98%) Network+ Certification
11 2 (0.66%) Security+ Certification
12 1 (0.33%) CCSA
12 1 (0.33%) JNCIA
12 1 (0.33%) MCDST
12 1 (0.33%) DV Cleared
Quality Assurance & Compliance
1 63 (20.66%) SLA
2 3 (0.98%) ISO/IEC 27001
3 2 (0.66%) QA
System Software
1 117 (38.36%) Active Directory
2 15 (4.92%) VMware Infrastructure
3 9 (2.95%) Hyper-V
4 2 (0.66%) vSphere
4 2 (0.66%) VMware ESXi
5 1 (0.33%) UAG
Systems Management
1 5 (1.64%) DameWare
2 2 (0.66%) Backup Exec
3 1 (0.33%) Cisco CUCM
3 1 (0.33%) FortiGate
Vendors
1 147 (48.20%) Microsoft
2 27 (8.85%) Citrix
3 21 (6.89%) VMware
4 10 (3.28%) SAP
5 9 (2.95%) Cisco
6 8 (2.62%) Interwoven
6 8 (2.62%) Lotus
7 7 (2.30%) HP
8 6 (1.97%) Oracle
9 4 (1.31%) Apple
9 4 (1.31%) Sophos
10 3 (0.98%) McAfee
10 3 (0.98%) LANDesk
11 2 (0.66%) SolarWinds
11 2 (0.66%) BT
11 2 (0.66%) Mitel
11 2 (0.66%) Sage
11 2 (0.66%) Avaya
11 2 (0.66%) Juniper
12 1 (0.33%) CheckPoint
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: 14 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: 16 hours ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 17 hours ago
Halifax, West Yorkshire
QUANTICA
Salary: £18000 - £20000 per annum + bonus of up to £3,000
Posted: 23 hours ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: Yesterday
Luton, Bedfordshire
Harvey Nash plc
Salary: £20000 - £25000 per annum
Posted: Yesterday
City, London
TalentFlow
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 2 days ago
Stevenage, Hertfordshire
Roc Search
Salary: £15000 - £18000 per annum
Posted: 2 days ago
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 3 days ago
Princes Risborough, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 4 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 4 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 5 days ago
Bury
Applause IT Innovation
Salary: £16000 - £21000 per annum + bens
Posted: 7 days ago
Southampton
Spectrum IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 8 days ago
Cumbria
Atos
Salary: Competitive plus excellent benefits
Posted: 8 days ago
Liverpool
Hays IT - Uk Posting account
Salary: £10.00 - £12.00 per annum
Posted: 10 days ago
Rochdale
Recruitment Genius
Salary: £14000 per annum
Posted: 10 days ago