The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 772 724 801
Rank change year-on-year
-48 +77
Permanent jobs requiring a 1st Line Support Analyst 135 150 92
As % of all permanent IT jobs located in the UK 0.12% 0.14% 0.079%
As % of the Job Titles category 0.12% 0.15% 0.083%
Number of salaries quoted 126 134 86
Average salary £20,000 £19,500 £19,500
Average salary % change year-on-year
+2.56% -
90% offered a salary of more than £16,500 £16,500 £16,750
10% offered a salary of more than £27,700 £25,000 £22,903
UK excluding London average salary £20,000 £18,000 £19,000
% change year-on-year
+11.11% -5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109120 101188 111394
As % of all permanent IT jobs located in the UK 94.40% 94.25% 95.15%
Number of salaries quoted 88233 84007 95056
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 2 September 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 130 £20,000 +2.56% 12
South East -10 49 £20,000 +2.56% 3
London -4 34 £23,500 +6.81% 1
Surrey +1 15 £21,500 +10.25% 1
East of England -16 15 £20,000 +21.21%
Hampshire +4 13 £25,000 +75.43%
South West -31 13 £16,500 -8.33% 1
North West -32 12 £16,500 -17.50% 1
Buckinghamshire -1 9 £18,000 - 1
Milton Keynes -4 9 £18,000 - 1
Berkshire -8 8 £20,750 +25.75% 1
Bath -16 8 £16,500 -15.38% 1
Somerset -22 8 £16,500 -15.38% 1
Essex - 8 £20,000 -
Manchester -7 7 £15,500 -22.69%
Brentwood - 7 £20,000 -
Southampton - 7 £20,000 -
Farnborough +1 6 £31,750 +122.80%
Reading -6 6 £21,500 +30.30%
Cheshire -16 5 £18,500 +12.12% 1
Croydon -3 4 £24,000 -11.11%
East Midlands -3 3 £17,500 - 2
Cambridge -7 3 £20,500 +13.88%
Cambridgeshire -7 3 £20,500 +20.58%
Scotland -13 3 £20,000 -
Yorkshire -46 3 £20,000 -14.89% 3
Gloucestershire - 3 £20,000 -
Bedfordshire - 3 £22,750 -
Altrincham - 3 £16,500 -
Wigan - 3 £13,750 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 177 (60.20%) Windows
2 141 (47.96%) Microsoft
3 117 (39.80%) Active Directory
4 108 (36.73%) MS Office
5 82 (27.89%) MS Excel
6 79 (26.87%) ITIL
7 68 (23.13%) Windows 7
8 65 (22.11%) Windows XP
9 63 (21.43%) SLA
10 35 (11.90%) Finance
10 35 (11.90%) Windows Server 2003
11 28 (9.52%) Windows Server 2008
12 26 (8.84%) MS Exchange
12 26 (8.84%) Microsoft Certification
12 26 (8.84%) Citrix
13 25 (8.50%) SQL
13 25 (8.50%) Windows 8
14 20 (6.80%) Blackberry
15 19 (6.46%) VMware
15 19 (6.46%) LAN
16 18 (6.12%) TCP/IP
16 18 (6.12%) SQL Server
16 18 (6.12%) Degree
17 17 (5.78%) MCSE
17 17 (5.78%) WAN
18 16 (5.44%) A+ Certification
18 16 (5.44%) Legal
18 16 (5.44%) Retail
19 15 (5.10%) EPoS
19 15 (5.10%) IIS

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (8.84%) MS Exchange
2 15 (5.10%) IIS
3 7 (2.38%) IBM Notes
3 7 (2.38%) Blackberry Enterprise Server
4 5 (1.70%) Exchange Server 2000
4 5 (1.70%) WorkSite
5 4 (1.36%) Exchange Server 2007
5 4 (1.36%) Lync
5 4 (1.36%) Exchange Server 2010
6 3 (1.02%) Exchange Server 2013
6 3 (1.02%) Exchange Server 2003
7 2 (0.68%) SharePoint
7 2 (0.68%) SAS
Applications
1 108 (36.73%) MS Office
2 82 (27.89%) MS Excel
3 5 (1.70%) MS PowerPoint
4 3 (1.02%) Spreadsheet
Business Applications
1 3 (1.02%) Dynamics AX
2 1 (0.34%) Line 100
Cloud Services
1 4 (1.36%) Office 365
2 2 (0.68%) Microsoft Azure
3 1 (0.34%) Cloud Computing
Communications & Networking
1 19 (6.46%) LAN
2 18 (6.12%) TCP/IP
3 17 (5.78%) WAN
4 11 (3.74%) VoIP
5 9 (3.06%) Internet
5 9 (3.06%) Wireless
6 7 (2.38%) Firewall
6 7 (2.38%) VPN
7 6 (2.04%) DNS
7 6 (2.04%) DHCP
8 4 (1.36%) ADSL
9 3 (1.02%) Unified Communications
9 3 (1.02%) SAN
10 2 (0.68%) IP Telephony
10 2 (0.68%) Cisco IPT
10 2 (0.68%) Cisco IOS
10 2 (0.68%) Network Security
10 2 (0.68%) Structured Cabling
11 1 (0.34%) Cisco ASA
11 1 (0.34%) Cisco PIX
Database & Business Intelligence
1 18 (6.12%) SQL Server
2 4 (1.36%) Data Warehouse
3 2 (0.68%) Oracle Reports
3 2 (0.68%) MS Access
Development Applications
1 4 (1.36%) Team Foundation Server
General
1 35 (11.90%) Finance
2 16 (5.44%) Legal
2 16 (5.44%) Retail
3 11 (3.74%) Telecoms
4 9 (3.06%) Law
5 8 (2.72%) Banking
6 4 (1.36%) Publishing
6 4 (1.36%) German Language
7 2 (0.68%) Japanese Language
7 2 (0.68%) Marketing
7 2 (0.68%) Military
7 2 (0.68%) Billing
7 2 (0.68%) Electronics
7 2 (0.68%) Aerospace
8 1 (0.34%) Advertising
8 1 (0.34%) Front Office
8 1 (0.34%) Back Office
8 1 (0.34%) Investment Banking
8 1 (0.34%) Wholesale Banking
8 1 (0.34%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (2.04%) HTML
1 6 (2.04%) .NET
2 3 (1.02%) CSS
3 2 (0.68%) ASP.NET
4 1 (0.34%) COM
4 1 (0.34%) jQuery
Miscellaneous
1 20 (6.80%) Blackberry
2 15 (5.10%) EPoS
3 8 (2.72%) Computer Science
4 5 (1.70%) Mathematics
5 4 (1.36%) Statistics
5 4 (1.36%) AS400
6 3 (1.02%) Management Information System
7 2 (0.68%) Replication
7 2 (0.68%) Smartphone
7 2 (0.68%) iPhone
7 2 (0.68%) iPad
7 2 (0.68%) Mobile Banking
8 1 (0.34%) Hedge funds
8 1 (0.34%) Wiki
8 1 (0.34%) Fat Client
8 1 (0.34%) Video Conferencing
8 1 (0.34%) PDA
8 1 (0.34%) Chip and PIN
8 1 (0.34%) Thin Client
Operating Systems
1 177 (60.20%) Windows
2 68 (23.13%) Windows 7
3 65 (22.11%) Windows XP
4 35 (11.90%) Windows Server 2003
5 28 (9.52%) Windows Server 2008
6 25 (8.50%) Windows 8
7 10 (3.40%) Windows Server 2012
8 6 (2.04%) Windows 2000 Server
9 5 (1.70%) Mac OS X
10 4 (1.36%) Windows Vista
11 3 (1.02%) Windows Mobile
11 3 (1.02%) Windows 2000
12 1 (0.34%) UNIX
12 1 (0.34%) Apple iOS
12 1 (0.34%) Windows Phone
Processes & Methodologies
1 79 (26.87%) ITIL
2 14 (4.76%) Incident Management
3 11 (3.74%) Service Management
4 9 (3.06%) Software Distribution
5 8 (2.72%) Problem Management
5 8 (2.72%) Time Management
6 6 (2.04%) Project Management
6 6 (2.04%) Service Delivery
6 6 (2.04%) Document Management
7 5 (1.70%) Line Management
8 4 (1.36%) Disaster Recovery
8 4 (1.36%) Continuous Improvement
8 4 (1.36%) Change Control
9 3 (1.02%) CRM
9 3 (1.02%) Kalman Filter
10 2 (0.68%) E-Commerce
10 2 (0.68%) ERP
10 2 (0.68%) Asset Management
10 2 (0.68%) Information Management
10 2 (0.68%) ITSM
Programming Languages
1 25 (8.50%) SQL
2 9 (3.06%) C#
3 5 (1.70%) C
3 5 (1.70%) JavaScript
4 3 (1.02%) T-SQL
4 3 (1.02%) VB
5 2 (0.68%) VB.NET
5 2 (0.68%) VBA
5 2 (0.68%) VB6
5 2 (0.68%) PowerShell
6 1 (0.34%) C++
6 1 (0.34%) Java
Qualifications
1 26 (8.84%) Microsoft Certification
2 18 (6.12%) Degree
3 17 (5.78%) MCSE
4 16 (5.44%) A+ Certification
5 12 (4.08%) MCP
6 11 (3.74%) CCNA
6 11 (3.74%) Cisco Certification
7 10 (3.40%) ITIL Certification
7 10 (3.40%) ITIL Foundation Certificate
8 8 (2.72%) MCITP
8 8 (2.72%) Security Cleared
8 8 (2.72%) SC Cleared
9 6 (2.04%) MCSA
10 4 (1.36%) Network+ Certification
11 3 (1.02%) HND
12 2 (0.68%) Security+ Certification
13 1 (0.34%) CCSA
13 1 (0.34%) JNCIA
13 1 (0.34%) MCDST
13 1 (0.34%) DV Cleared
Quality Assurance & Compliance
1 63 (21.43%) SLA
2 3 (1.02%) ISO/IEC 27001
3 2 (0.68%) QA
System Software
1 117 (39.80%) Active Directory
2 14 (4.76%) VMware Infrastructure
3 8 (2.72%) Hyper-V
4 1 (0.34%) XenApp
4 1 (0.34%) XenDesktop
4 1 (0.34%) vSphere
4 1 (0.34%) UAG
4 1 (0.34%) VMware ESXi
Systems Management
1 6 (2.04%) DameWare
2 2 (0.68%) Backup Exec
2 2 (0.68%) Cisco CUCM
2 2 (0.68%) FortiGate
Vendors
1 141 (47.96%) Microsoft
2 26 (8.84%) Citrix
3 19 (6.46%) VMware
4 10 (3.40%) Cisco
5 9 (3.06%) SAP
5 9 (3.06%) Interwoven
6 7 (2.38%) Lotus
6 7 (2.38%) HP
7 6 (2.04%) Oracle
8 5 (1.70%) Apple
9 4 (1.36%) McAfee
9 4 (1.36%) Sophos
10 3 (1.02%) Juniper
10 3 (1.02%) LANDesk
11 2 (0.68%) SolarWinds
11 2 (0.68%) Aruba
11 2 (0.68%) BT
11 2 (0.68%) Mitel
11 2 (0.68%) Avaya
11 2 (0.68%) Sage
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