The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 714 775 772
Rank change year-on-year
+61 -3
Permanent jobs requiring a 1st Line Support Analyst 182 154 129
As % of all permanent IT jobs located in the UK 0.17% 0.13% 0.12%
As % of the Job Titles category 0.17% 0.14% 0.12%
Number of salaries quoted 166 132 121
Average salary £21,750 £21,000 £21,000
Average salary % change year-on-year
+3.57% -
90% offered a salary of more than £17,600 £17,025 £16,500
10% offered a salary of more than £26,500 £27,400 £29,000
UK excluding London average salary £21,000 £20,250 £20,500
% change year-on-year
+3.70% -1.21%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104266 112858 106109
As % of all permanent IT jobs located in the UK 94.63% 94.61% 94.74%
Number of salaries quoted 85211 91758 88345
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,896 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 1 May 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 178 £22,125 +5.35% 18
South East +35 81 £21,750 -3.33% 7
London +65 68 £24,000 +5.49% 3
Surrey +34 27 £21,750 +3.57% 2
Kent +29 18 £21,500 -6.52% 1
City of London +34 13 £24,000 -20.00% 1
East Sussex - 13 £22,500 - 1
Brighton - 13 £22,500 - 1
East Midlands +12 8 £18,000 - 2
Guildford +10 8 £25,500 +41.66%
Woking +18 7 £21,000 - 1
West Sussex +4 7 £18,500 +2.77%
East of England -1 7 £21,000 +6.32% 3
Berkshire -13 7 £18,750 -16.66%
Reigate - 7 £21,750 -
Hertfordshire -2 6 £21,000 -16.00% 1
Reading -6 6 £18,750 -6.25%
Redhill - 6 £21,750 -
Northampton +3 5 £20,500 +17.14%
Northamptonshire -3 5 £20,500 +17.14% 2
Hampshire -8 5 £19,000 -15.55% 2
North West -2 4 £20,000 -13.04% 3
South West -7 4 £21,250 -4.49%
Southampton -13 4 £18,500 -17.77% 1
West Midlands -27 4 £18,250 -1.35%
Sevenoaks - 4 £15,000 -
Epsom - 4 £20,250 -
Scotland +18 3 £20,500 -21.15% 1
Somerset +16 3 £20,000 +21.21%
Worthing - 3 £18,500 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 223 (62.64%) Windows
2 177 (49.72%) Active Directory
3 155 (43.54%) Microsoft
4 152 (42.70%) MS Office
5 124 (34.83%) MS Excel
6 123 (34.55%) Windows 7
7 116 (32.58%) ITIL
8 73 (20.51%) Citrix
9 68 (19.10%) SLA
10 66 (18.54%) MS Exchange
11 54 (15.17%) Windows Server 2008
12 46 (12.92%) Windows XP
13 42 (11.80%) Finance
14 39 (10.96%) TCP/IP
15 37 (10.39%) LAN
16 35 (9.83%) Windows 8
17 34 (9.55%) SQL
17 34 (9.55%) Law
17 34 (9.55%) Service Management
18 33 (9.27%) WAN
19 32 (8.99%) Windows Server 2003
20 28 (7.87%) Microsoft Certification
21 27 (7.58%) Blackberry
21 27 (7.58%) Degree
22 26 (7.30%) MS PowerPoint
23 23 (6.46%) VPN
24 22 (6.18%) DNS
25 21 (5.90%) Internet
25 21 (5.90%) ITIL Foundation Certificate
26 20 (5.62%) DHCP

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 66 (18.54%) MS Exchange
2 16 (4.49%) Exchange Server 2003
3 15 (4.21%) WorkSite
4 12 (3.37%) Exchange Server 2007
5 11 (3.09%) Exchange Server 2010
6 10 (2.81%) Exchange Server 2000
7 8 (2.25%) Blackberry Enterprise Server
8 5 (1.40%) IBM Notes
8 5 (1.40%) SharePoint
9 3 (0.84%) Lync
10 1 (0.28%) Exchange Server 2013
10 1 (0.28%) OpenEdge
10 1 (0.28%) GroupWise
Applications
1 152 (42.70%) MS Office
2 124 (34.83%) MS Excel
3 26 (7.30%) MS PowerPoint
4 1 (0.28%) Spreadsheet
Business Applications
1 7 (1.97%) Agresso
2 1 (0.28%) Remedy ITSM
Cloud Services
1 5 (1.40%) Office 365
2 1 (0.28%) Cloud Computing
2 1 (0.28%) Microsoft Azure
2 1 (0.28%) Amazon AWS
Communications & Networking
1 39 (10.96%) TCP/IP
2 37 (10.39%) LAN
3 33 (9.27%) WAN
4 23 (6.46%) VPN
5 22 (6.18%) DNS
6 21 (5.90%) Internet
7 20 (5.62%) DHCP
8 12 (3.37%) VoIP
9 9 (2.53%) Firewall
10 8 (2.25%) SAN
11 6 (1.69%) ADSL
11 6 (1.69%) Broadband
12 3 (0.84%) Wireless
13 1 (0.28%) Ethernet
13 1 (0.28%) IP Telephony
Database & Business Intelligence
1 16 (4.49%) SQL Server
2 10 (2.81%) MySQL
3 4 (1.12%) SQL Server Reporting Services
Development Applications
1 1 (0.28%) SQL Server Management Studio (SSMS)
General
1 42 (11.80%) Finance
2 34 (9.55%) Law
3 18 (5.06%) Legal
4 12 (3.37%) Banking
5 7 (1.97%) Telecoms
6 5 (1.40%) German Language
6 5 (1.40%) Retail
7 4 (1.12%) Manufacturing
8 3 (0.84%) French Language
8 3 (0.84%) Advertising
9 2 (0.56%) Marketing
10 1 (0.28%) Dutch Language
10 1 (0.28%) Financial Institution
10 1 (0.28%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.28%) WCF
1 1 (0.28%) ASP.NET MVC
1 1 (0.28%) LINQ
1 1 (0.28%) ASP.NET Web Forms
1 1 (0.28%) HTML
1 1 (0.28%) .NET
1 1 (0.28%) ADO.NET
1 1 (0.28%) ASP.NET
1 1 (0.28%) CSS
Miscellaneous
1 27 (7.58%) Blackberry
2 16 (4.49%) Analytical Skills
3 10 (2.81%) iPhone
4 9 (2.53%) Mathematics
4 9 (2.53%) Computer Science
4 9 (2.53%) Management Information System
5 5 (1.40%) Video Conferencing
5 5 (1.40%) CMDB
5 5 (1.40%) iPad
6 3 (0.84%) Mobile Computing
7 2 (0.56%) Thin Client
7 2 (0.56%) AS400
7 2 (0.56%) New Media
7 2 (0.56%) Fat Client
8 1 (0.28%) Smartphone
8 1 (0.28%) Statistics
8 1 (0.28%) SecurID
8 1 (0.28%) User Experience
8 1 (0.28%) Client/Server
8 1 (0.28%) NHS
Operating Systems
1 223 (62.64%) Windows
2 123 (34.55%) Windows 7
3 54 (15.17%) Windows Server 2008
4 46 (12.92%) Windows XP
5 35 (9.83%) Windows 8
6 32 (8.99%) Windows Server 2003
7 17 (4.78%) Windows Server 2012
8 14 (3.93%) Linux
9 11 (3.09%) Mac OS
10 10 (2.81%) Windows 2000 Server
11 7 (1.97%) UNIX
12 6 (1.69%) Android
13 4 (1.12%) Mac OS X
14 3 (0.84%) Apple iOS
15 2 (0.56%) Windows 2000
15 2 (0.56%) AIX
15 2 (0.56%) Windows Vista
16 1 (0.28%) Red Hat Enterprise Linux
Processes & Methodologies
1 116 (32.58%) ITIL
2 34 (9.55%) Service Management
3 18 (5.06%) Service Delivery
3 18 (5.06%) Incident Management
4 15 (4.21%) Problem Management
5 11 (3.09%) ITSM
6 10 (2.81%) Project Planning
7 5 (1.40%) Line Management
8 4 (1.12%) Benchmarking
8 4 (1.12%) System Testing
9 3 (0.84%) Investment Management
9 3 (0.84%) Time Management
9 3 (0.84%) CRM
9 3 (0.84%) PRINCE2
10 2 (0.56%) Practice Management
10 2 (0.56%) Business Continuity
10 2 (0.56%) Information Security
10 2 (0.56%) Asset Management
10 2 (0.56%) DevOps
11 1 (0.28%) User Acceptance Testing
Programming Languages
1 34 (9.55%) SQL
2 2 (0.56%) VBA
2 2 (0.56%) C
3 1 (0.28%) C#
3 1 (0.28%) T-SQL
Qualifications
1 28 (7.87%) Microsoft Certification
2 27 (7.58%) Degree
3 21 (5.90%) ITIL Foundation Certificate
4 17 (4.78%) MCP
5 14 (3.93%) MCSE
6 13 (3.65%) MCITP
6 13 (3.65%) Cisco Certification
6 13 (3.65%) CCNA
7 11 (3.09%) A+ Certification
8 7 (1.97%) HND
9 5 (1.40%) ITIL Certification
10 4 (1.12%) MCTS
11 3 (0.84%) MCSA
12 1 (0.28%) HNC
12 1 (0.28%) MOS
Quality Assurance & Compliance
1 68 (19.10%) SLA
System Software
1 177 (49.72%) Active Directory
2 14 (3.93%) XenApp
3 11 (3.09%) XenDesktop
4 10 (2.81%) VMware Infrastructure
4 10 (2.81%) Citrix Presentation Server
5 2 (0.56%) Terminal Services
6 1 (0.28%) Hyper-V
6 1 (0.28%) vSphere
6 1 (0.28%) VMware ESXi
6 1 (0.28%) VMware Workstation
Systems Management
1 15 (4.21%) SCCM
2 8 (2.25%) ARCserve
2 8 (2.25%) WSUS
3 3 (0.84%) SCSM
3 3 (0.84%) Norton AntiVirus
4 2 (0.56%) Tivoli
4 2 (0.56%) DameWare
Vendors
1 155 (43.54%) Microsoft
2 73 (20.51%) Citrix
3 20 (5.62%) HP
4 16 (4.49%) VMware
5 13 (3.65%) Remedy
5 13 (3.65%) McAfee
6 11 (3.09%) Cisco
7 10 (2.81%) Oracle
8 9 (2.53%) Apple
9 8 (2.25%) CA
10 6 (1.69%) Altiris
10 6 (1.69%) Salesforce.com
10 6 (1.69%) Adobe
11 5 (1.40%) Lotus
12 4 (1.12%) Macromedia
12 4 (1.12%) IBM
13 3 (0.84%) SAP
13 3 (0.84%) Symantec
13 3 (0.84%) Sophos
14 2 (0.56%) Mitel
Hampshire
Zorba Consulting Limited
Salary: £22k - 25k per year + bonus plus benefits
Posted: 6 hours ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 13 hours ago
Surrey
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum + pension, life insurance, other benefits
Posted: Yesterday
Wembley, Middlesex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £18000 - £22000 per annum
Posted: 2 days ago
Brackley, Northamptonshire
Searchability.co.uk
Posted: 3 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 3 days ago
Brackley, Northamptonshire
Searchability
Salary: £18500 per annum
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: 4 days ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,000 to £21,000 per annum
Posted: 5 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 6 days ago
Southampton, Hampshire
Capita Resourcing - IT Resourcing
Salary: £16000 - £18000 per annum + Benefits
Posted: 6 days ago
Brighton, East Sussex
Greywood Associates Limited
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £16000 - £17000 per annum
Posted: 6 days ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £23,000 per annum + benefits
Posted: 6 days ago
Chester, Cheshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: 6 days ago
Colchester
Venturi
Salary: £20000 - £220000 per annum
Posted: 13 days ago