The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 688 763 769
Rank change year-on-year
+75 +6
Permanent jobs requiring a 1st Line Support Analyst 209 136 125
As % of all permanent IT jobs located in the UK 0.19% 0.12% 0.11%
As % of the Job Titles category 0.20% 0.13% 0.11%
Number of salaries quoted 195 131 115
Average salary £20,500 £20,000 £19,500
Average salary % change year-on-year
+2.50% +2.56%
90% offered a salary of more than £17,000 £16,500 £15,500
10% offered a salary of more than £25,000 £26,500 £24,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106313 103834 110138
As % of all permanent IT jobs located in the UK 94.66% 94.68% 95.33%
Number of salaries quoted 88520 84369 94875
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,400 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 18 December 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +66 194 £20,500 +2.50% 8
South East +27 71 £20,000 -2.43% 4
London +39 47 £23,500 - 2
North West -1 22 £20,500 +10.81% 2
Surrey -5 20 £20,500 - 3
East Midlands +33 19 £19,000 +11.76%
East of England -28 16 £20,500 +24.24%
East Sussex - 15 £20,500 -
Brighton - 15 £20,500 -
Northamptonshire 0 13 £19,000 +11.76%
Northampton -5 13 £19,000 +11.76%
Manchester - 13 £21,000 - 2
Berkshire +14 12 £21,250 -1.16% 1
Yorkshire -18 12 £25,000 +31.57%
Buckinghamshire +5 11 £19,000 -13.63%
Woking +31 10 £20,500 -2.38% 2
Reading +12 10 £21,000 +1.20%
Milton Keynes +7 10 £19,000 -5.00%
Scotland - 10 £17,500 -
Cheshire -3 9 £18,500 -
West Yorkshire -9 9 £25,000 +31.57%
City of London +21 8 £24,500 -18.33% 2
Leeds +1 6 £25,000 +38.88%
Bedfordshire -1 6 £20,500 +46.42%
Leicestershire - 6 £20,000 -
Croydon - 6 £24,000 -
West Sussex -3 5 £20,000 -
Hertfordshire -26 5 £17,000 +3.03%
Buckingham - 5 £19,000 -
Leicester - 5 £20,000 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 176 (50.87%) Windows
2 150 (43.35%) MS Office
3 148 (42.77%) Microsoft
4 135 (39.02%) MS Excel
5 124 (35.84%) ITIL
6 123 (35.55%) Active Directory
7 81 (23.41%) Windows 7
8 55 (15.90%) SLA
9 47 (13.58%) Windows XP
10 44 (12.72%) Citrix
10 44 (12.72%) Analytical Skills
11 41 (11.85%) Finance
12 34 (9.83%) Service Management
13 32 (9.25%) ITIL Foundation Certificate
14 30 (8.67%) TCP/IP
15 28 (8.09%) SQL
15 28 (8.09%) Degree
16 27 (7.80%) LAN
17 26 (7.51%) MS Exchange
17 26 (7.51%) MS PowerPoint
17 26 (7.51%) Windows Server 2008
18 24 (6.94%) Windows Server 2003
19 23 (6.65%) Windows 8
20 21 (6.07%) Security Cleared
20 21 (6.07%) Microsoft Certification
20 21 (6.07%) Blackberry
21 20 (5.78%) A+ Certification
21 20 (5.78%) WAN
22 19 (5.49%) SQL Server
22 19 (5.49%) SC Cleared

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (7.51%) MS Exchange
2 12 (3.47%) IBM Notes
3 8 (2.31%) SharePoint
4 5 (1.45%) Blackberry Enterprise Server
5 4 (1.16%) IIS
5 4 (1.16%) WorkSite
5 4 (1.16%) Exchange Server 2007
5 4 (1.16%) Lync
5 4 (1.16%) Exchange Server 2010
6 2 (0.58%) SAS
6 2 (0.58%) Exchange Server 2003
7 1 (0.29%) WebSphere
7 1 (0.29%) Exchange Server 2013
Applications
1 150 (43.35%) MS Office
2 135 (39.02%) MS Excel
3 26 (7.51%) MS PowerPoint
4 3 (0.87%) Spreadsheet
Business Applications
1 4 (1.16%) Dynamics AX
2 2 (0.58%) Agresso
3 1 (0.29%) SalesLogix
3 1 (0.29%) Line 100
Cloud Services
1 1 (0.29%) Cloud Computing
1 1 (0.29%) SaaS
1 1 (0.29%) Office 365
Communications & Networking
1 30 (8.67%) TCP/IP
2 27 (7.80%) LAN
3 20 (5.78%) WAN
4 14 (4.05%) VPN
5 11 (3.18%) DNS
5 11 (3.18%) VoIP
6 10 (2.89%) DHCP
7 7 (2.02%) Internet
7 7 (2.02%) Wireless
8 6 (1.73%) Firewall
9 4 (1.16%) IP Telephony
10 3 (0.87%) Unified Communications
10 3 (0.87%) SAN
11 2 (0.58%) Cisco IPT
12 1 (0.29%) Network Security
12 1 (0.29%) PABX
12 1 (0.29%) SSH
12 1 (0.29%) Wi-Fi
12 1 (0.29%) Broadband
Database & Business Intelligence
1 19 (5.49%) SQL Server
2 3 (0.87%) Data Warehouse
3 2 (0.58%) SQL Server Reporting Services
3 2 (0.58%) IBM InfoSphere
3 2 (0.58%) Relational Database
4 1 (0.29%) MS Access
4 1 (0.29%) SQL Server 2005
4 1 (0.29%) SQL Server 2008
Development Applications
1 3 (0.87%) Team Foundation Server
2 2 (0.58%) SQL Server Management Studio (SSMS)
2 2 (0.58%) JIRA
General
1 41 (11.85%) Finance
2 18 (5.20%) Legal
3 15 (4.34%) Retail
4 12 (3.47%) Law
5 8 (2.31%) Telecoms
6 7 (2.02%) Banking
7 5 (1.45%) Advertising
8 3 (0.87%) Marketing
9 2 (0.58%) German Language
9 2 (0.58%) Front Office
10 1 (0.29%) Back Office
10 1 (0.29%) Financial Institution
10 1 (0.29%) Games
10 1 (0.29%) Multimedia
10 1 (0.29%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.29%) .NET
1 1 (0.29%) COM
1 1 (0.29%) Middleware
1 1 (0.29%) LINQ
Miscellaneous
1 44 (12.72%) Analytical Skills
2 21 (6.07%) Blackberry
3 17 (4.91%) Computer Science
4 12 (3.47%) Management Information System
5 9 (2.60%) EPoS
6 3 (0.87%) AS400
6 3 (0.87%) Smartphone
6 3 (0.87%) Statistics
6 3 (0.87%) New Media
7 2 (0.58%) Mobile Computing
7 2 (0.58%) Mobile Banking
7 2 (0.58%) iPhone
7 2 (0.58%) iPad
7 2 (0.58%) Derivative
7 2 (0.58%) Equity Derivative
7 2 (0.58%) GIS
8 1 (0.29%) NHS
8 1 (0.29%) Thin Client
8 1 (0.29%) PDA
8 1 (0.29%) SecurID
Operating Systems
1 176 (50.87%) Windows
2 81 (23.41%) Windows 7
3 47 (13.58%) Windows XP
4 26 (7.51%) Windows Server 2008
5 24 (6.94%) Windows Server 2003
6 23 (6.65%) Windows 8
7 12 (3.47%) Mac OS X
8 9 (2.60%) Windows Server 2012
9 7 (2.02%) Windows 2000
10 6 (1.73%) Mac OS
11 5 (1.45%) UNIX
11 5 (1.45%) Windows Vista
12 2 (0.58%) Android
12 2 (0.58%) Windows Phone
12 2 (0.58%) Apple iOS
13 1 (0.29%) Windows 2000 Server
13 1 (0.29%) Linux
Processes & Methodologies
1 124 (35.84%) ITIL
2 34 (9.83%) Service Management
3 17 (4.91%) Incident Management
4 12 (3.47%) ITSM
4 12 (3.47%) CRM
5 9 (2.60%) Line Management
6 8 (2.31%) Service Delivery
7 7 (2.02%) Business Continuity
8 6 (1.73%) Time Management
8 6 (1.73%) Project Planning
8 6 (1.73%) Benchmarking
9 5 (1.45%) Software Distribution
10 4 (1.16%) Project Management
10 4 (1.16%) Document Management
11 3 (0.87%) E-Commerce
11 3 (0.87%) Asset Management
11 3 (0.87%) Data Entry
11 3 (0.87%) Continuous Improvement
11 3 (0.87%) Change Control
12 2 (0.58%) Network Monitoring
Programming Languages
1 28 (8.09%) SQL
2 16 (4.62%) C
3 2 (0.58%) VB
3 2 (0.58%) PowerShell
4 1 (0.29%) VBA
4 1 (0.29%) Python
4 1 (0.29%) C#
4 1 (0.29%) Java
4 1 (0.29%) VBScript
Qualifications
1 32 (9.25%) ITIL Foundation Certificate
2 28 (8.09%) Degree
3 21 (6.07%) Security Cleared
3 21 (6.07%) Microsoft Certification
4 20 (5.78%) A+ Certification
5 19 (5.49%) SC Cleared
6 17 (4.91%) MCP
7 15 (4.34%) ITIL Certification
8 11 (3.18%) HND
9 9 (2.60%) MCSE
10 5 (1.45%) CCNA
10 5 (1.45%) Cisco Certification
11 4 (1.16%) MCSA
12 3 (0.87%) DV Cleared
13 2 (0.58%) MCITP
13 2 (0.58%) Security+ Certification
14 1 (0.29%) Network+ Certification
14 1 (0.29%) MCTS
14 1 (0.29%) HNC
Quality Assurance & Compliance
1 55 (15.90%) SLA
System Software
1 123 (35.55%) Active Directory
2 8 (2.31%) VMware Infrastructure
3 6 (1.73%) Hyper-V
3 6 (1.73%) XenApp
3 6 (1.73%) XenDesktop
3 6 (1.73%) Citrix Presentation Server
4 3 (0.87%) vSphere
5 2 (0.58%) VMware ESXi
6 1 (0.29%) UAG
Systems Management
1 6 (1.73%) SCCM
2 3 (0.87%) DameWare
3 1 (0.29%) Backup Exec
Vendors
1 148 (42.77%) Microsoft
2 44 (12.72%) Citrix
3 13 (3.76%) HP
4 12 (3.47%) Lotus
4 12 (3.47%) VMware
5 6 (1.73%) Mitel
5 6 (1.73%) Remedy
5 6 (1.73%) Cisco
6 5 (1.45%) IBM
6 5 (1.45%) SAP
6 5 (1.45%) Dell
6 5 (1.45%) Apple
7 4 (1.16%) Oracle
7 4 (1.16%) Sophos
8 3 (0.87%) McAfee
8 3 (0.87%) Sage
8 3 (0.87%) Interwoven
9 2 (0.58%) Avaya
9 2 (0.58%) Salesforce.com
9 2 (0.58%) Reuters
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