The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 May 2016 with a comparison to same period over 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 649 683 711
Rank change year-on-year
+34 +28
Permanent jobs requiring a 1st Line Support Analyst 282 283 295
As % of all permanent IT jobs located in the UK 0.28% 0.26% 0.25%
As % of the Job Titles category 0.29% 0.27% 0.26%
Number of salaries quoted 257 242 273
Median salary £22,500 £21,500 £21,000
Median salary % change year-on-year
+4.65% +2.38%
90% offered a salary of more than £18,000 £17,500 £17,225
10% offered a salary of more than £30,000 £26,500 £27,500
UK excluding London median salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
96072 103113 114040
As % of all permanent IT jobs located in the UK 96.29% 96.47% 96.50%
Number of salaries quoted 80843 84551 93470
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 27 May 2016 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 271 £22,500 +4.65% 19
London +45 110 £24,000 -1.03% 6
South East -33 77 £22,500 +3.44% 4
Surrey +14 27 £20,000 -8.04% 1
East of England +22 20 £20,000 -2.43% 2
South West +12 18 £20,500 +3.14% 1
Croydon +11 18 £22,000 +18.91%
Yorkshire +14 17 £19,000 -5.00% 3
West Midlands -10 17 £20,900 +10.00% 1
Oxfordshire -7 13 £25,000 +13.63% 1
Kent -11 11 £22,500 +18.42%
Cornwall - 11 £20,500 -
Redruth - 11 £20,500 -
City of London +30 10 £30,000 +24.35% 2
Hampshire -1 10 £19,000 -11.62%
West Yorkshire +14 9 £21,000 - 1
North West +14 7 £18,375 -8.12% 1
Hertfordshire +10 7 £20,000 -4.76%
Farnborough -5 7 £19,000 -21.64%
Buckinghamshire +26 6 £20,000 -1.23% 1
Manchester +8 6 £18,000 +5.88%
Leeds +4 6 £21,000 - 1
Solihull - 6 £23,000 -
Milton Keynes +28 5 £20,000 -1.23% 1
Essex +14 5 £22,500 +28.57% 1
East Midlands +3 5 £20,250 +8.00% 1
Witney - 5 £27,000 -
Horsham +8 4 £20,000 -
North Yorkshire +7 4 £17,000 -15.00%
Woking +3 4 £28,000 +30.23%

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 May 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 358 (64.62%) Windows
2 277 (50.00%) Microsoft
3 274 (49.46%) Active Directory
4 188 (33.94%) MS Office
5 186 (33.57%) Windows 7
6 146 (26.35%) MS Excel
7 144 (25.99%) ITIL
8 103 (18.59%) Windows XP
9 97 (17.51%) Windows Server
10 86 (15.52%) MS Exchange
10 86 (15.52%) SLA
11 78 (14.08%) Windows 8
12 74 (13.36%) Finance
13 71 (12.82%) Office 365
14 69 (12.45%) Citrix
15 66 (11.91%) VMware
16 47 (8.48%) Degree
16 47 (8.48%) Microsoft Certification
17 46 (8.30%) Blackberry
17 46 (8.30%) Windows Server 2012
18 45 (8.12%) Firewall
18 45 (8.12%) TCP/IP
19 44 (7.94%) Cisco
19 44 (7.94%) Service Management
20 42 (7.58%) Windows Server 2008
21 40 (7.22%) Exchange Server 2010
22 39 (7.04%) Android
23 38 (6.86%) VMware Infrastructure
23 38 (6.86%) DNS
23 38 (6.86%) Incident Management

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (15.52%) MS Exchange
2 40 (7.22%) Exchange Server 2010
3 29 (5.23%) Exchange Server 2007
4 21 (3.79%) Exchange Server 2003
5 20 (3.61%) Skype for Business
6 19 (3.43%) Exchange Server 2013
7 16 (2.89%) Blackberry Enterprise Server
7 16 (2.89%) SharePoint
8 7 (1.26%) Exchange Server 2000
8 7 (1.26%) IIS
9 2 (0.36%) IBM Notes
Applications
1 188 (33.94%) MS Office
2 146 (26.35%) MS Excel
3 21 (3.79%) MS PowerPoint
4 5 (0.90%) MS Visio
5 4 (0.72%) Adobe Creative Suite
6 2 (0.36%) Spreadsheet
7 1 (0.18%) MS Project
Business Applications
1 4 (0.72%) Dynamics CRM
1 4 (0.72%) thinkFolio
2 1 (0.18%) Dynamics AX
2 1 (0.18%) Eagle PACE
2 1 (0.18%) Remedy ITSM
Cloud Services
1 71 (12.82%) Office 365
2 14 (2.53%) Microsoft Azure
3 4 (0.72%) Cloud Computing
4 3 (0.54%) Dropbox
4 3 (0.54%) Mimecast
5 2 (0.36%) Google Apps
Communications & Networking
1 45 (8.12%) Firewall
1 45 (8.12%) TCP/IP
2 38 (6.86%) DNS
3 34 (6.14%) VoIP
3 34 (6.14%) VPN
4 25 (4.51%) DHCP
5 16 (2.89%) PBX
6 13 (2.35%) Extranet
6 13 (2.35%) IP Telephony
6 13 (2.35%) LAN
7 12 (2.17%) Internet
8 11 (1.99%) SSL
9 9 (1.62%) ADSL
10 7 (1.26%) SAN
11 6 (1.08%) WAN
11 6 (1.08%) Wireless
12 5 (0.90%) Unified Communications
13 3 (0.54%) Intranet
13 3 (0.54%) PSTN
13 3 (0.54%) SMTP
Database & Business Intelligence
1 16 (2.89%) SQL Server
2 5 (0.90%) MS Access
3 4 (0.72%) SQL Server 2008
3 4 (0.72%) SQL Server 2012
4 2 (0.36%) MySQL
5 1 (0.18%) BusinessObjects
5 1 (0.18%) Relational Database
5 1 (0.18%) SQL Server 2000
5 1 (0.18%) SQL Server 2005
5 1 (0.18%) SQL Server Integration Services
5 1 (0.18%) SQL Server Reporting Services
Development Applications
1 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 74 (13.36%) Finance
2 30 (5.42%) Law
3 17 (3.07%) Legal
4 14 (2.53%) Retail
5 13 (2.35%) Telecoms
6 8 (1.44%) German Language
7 6 (1.08%) Front Office
8 5 (0.90%) Back Office
9 3 (0.54%) Advertising
9 3 (0.54%) Banking
9 3 (0.54%) Manufacturing
10 2 (0.36%) French Language
10 2 (0.36%) Marketing
10 2 (0.36%) Pharmaceutical
11 1 (0.18%) Automotive
11 1 (0.18%) Electronics
11 1 (0.18%) Investment Banking
11 1 (0.18%) Japanese Language
Libraries, Frameworks & Software Standards
1 4 (0.72%) XML
2 3 (0.54%) .NET
3 2 (0.36%) ASP.NET
3 2 (0.36%) HTML
3 2 (0.36%) XMPP
3 2 (0.36%) XSL
4 1 (0.18%) Silverlight
4 1 (0.18%) Web Services
Miscellaneous
1 46 (8.30%) Blackberry
2 19 (3.43%) Analytical Skills
3 18 (3.25%) Computer Science
4 17 (3.07%) Management Information System
5 16 (2.89%) Smartphone
6 15 (2.71%) iPhone
7 14 (2.53%) Data Protection Act
8 11 (1.99%) EPoS
9 8 (1.44%) RSA SecurID
10 6 (1.08%) Video Conferencing
11 5 (0.90%) Driving Licence
11 5 (0.90%) Fat Client
11 5 (0.90%) iPad
11 5 (0.90%) Thin Client
12 4 (0.72%) Mathematics
13 2 (0.36%) Replication
13 2 (0.36%) Statistics
14 1 (0.18%) Derivative
14 1 (0.18%) e-Learning
14 1 (0.18%) Handset
Operating Systems
1 358 (64.62%) Windows
2 186 (33.57%) Windows 7
3 103 (18.59%) Windows XP
4 97 (17.51%) Windows Server
5 78 (14.08%) Windows 8
6 46 (8.30%) Windows Server 2012
7 42 (7.58%) Windows Server 2008
8 39 (7.04%) Android
9 36 (6.50%) Windows Server 2003
10 26 (4.69%) Apple iOS
11 21 (3.79%) Windows 10
12 18 (3.25%) Windows Vista
13 13 (2.35%) Linux
14 9 (1.62%) Unix
14 9 (1.62%) Windows 2000 Server
15 7 (1.26%) Mac OS X
16 4 (0.72%) Windows Mobile
17 2 (0.36%) Windows NT
18 1 (0.18%) Windows Phone
Processes & Methodologies
1 144 (25.99%) ITIL
2 44 (7.94%) Service Management
3 38 (6.86%) Incident Management
4 28 (5.05%) Problem Management
5 23 (4.15%) Data Protection
6 20 (3.61%) Coaching
7 16 (2.89%) Service Delivery
8 14 (2.53%) Capacity Planning
9 13 (2.35%) ITSM
10 12 (2.17%) Time Management
11 11 (1.99%) ITIL V3
11 11 (1.99%) Network Monitoring
12 10 (1.81%) Validation
13 9 (1.62%) Asset Management
13 9 (1.62%) Business Continuity
13 9 (1.62%) Knowledge Management
14 8 (1.44%) Change Management
14 8 (1.44%) Continuous Improvement
14 8 (1.44%) Disaster Recovery
14 8 (1.44%) Logistics
Programming Languages
1 36 (6.50%) SQL
2 10 (1.81%) C
3 8 (1.44%) VB
4 7 (1.26%) C#
4 7 (1.26%) Java
5 1 (0.18%) JavaScript
5 1 (0.18%) PowerShell
5 1 (0.18%) Shell Script
5 1 (0.18%) VBA
Qualifications
1 47 (8.48%) Degree
1 47 (8.48%) Microsoft Certification
2 34 (6.14%) MCP
3 30 (5.42%) Cisco Certification
4 29 (5.23%) ITIL Certification
5 26 (4.69%) CCNA
6 20 (3.61%) MCSE
6 20 (3.61%) Security Cleared
7 19 (3.43%) SC Cleared
8 15 (2.71%) MCDST
9 11 (1.99%) Network+ Certification
10 10 (1.81%) MCITP
10 10 (1.81%) MCSA
11 9 (1.62%) A+ Certification
12 6 (1.08%) HND
13 4 (0.72%) ITIL Foundation Certificate
14 2 (0.36%) DBS Check
14 2 (0.36%) HNC
15 1 (0.18%) MCTS
15 1 (0.18%) MOS
Quality Assurance & Compliance
1 86 (15.52%) SLA
2 4 (0.72%) ISO/IEC 27001
System Software
1 274 (49.46%) Active Directory
2 38 (6.86%) VMware Infrastructure
3 21 (3.79%) Hyper-V
4 15 (2.71%) XenApp
5 7 (1.26%) Terminal Server
6 5 (0.90%) XenDesktop
7 1 (0.18%) Terminal Services
7 1 (0.18%) VMware Server
Systems Management
1 11 (1.99%) Backup Exec
1 11 (1.99%) SCCM
2 5 (0.90%) Nagios
3 2 (0.36%) Cisco CUCM
4 1 (0.18%) DameWare
4 1 (0.18%) Microsoft Data Protection Manager
4 1 (0.18%) Perfmon
4 1 (0.18%) SCOM
4 1 (0.18%) ServiceCenter
Vendors
1 277 (50.00%) Microsoft
2 69 (12.45%) Citrix
3 66 (11.91%) VMware
4 44 (7.94%) Cisco
5 35 (6.32%) iManage
6 26 (4.69%) HP
7 20 (3.61%) Avaya
8 19 (3.43%) WatchGuard
9 17 (3.07%) Apple
10 16 (2.89%) ServiceNow
11 14 (2.53%) Remedy
12 13 (2.35%) Dell
13 11 (1.99%) SonicWALL
13 11 (1.99%) Sophos
13 11 (1.99%) Symantec
14 9 (1.62%) Adobe
14 9 (1.62%) Bloomberg
14 9 (1.62%) Juniper
15 8 (1.44%) Oracle
16 7 (1.26%) Veeam
Northamptonshire
Lorien Resourcing
Salary: £23000 - £25000 per annum + +Benefits
Posted: 8 hours ago
Hull, North Humberside
Fruition IT Resources Limited
Salary: £22000 - £27000 per annum + Benefits
Posted: 9 hours ago
City, London
Dunsdon Rose
Salary: From £18,000 to £24,000 per annum Bonus + Pension + Gym + Healthcare
Posted: 5 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £22000 per annum + Benefits
Posted: 15 hours ago
Bedford, Bedfordshire
Complete Tech Limited
Salary: Up to £25,000 per annum + Bonus + Benefits
Posted: 11 hours ago
East London
Complete Tech Limited
Salary: Up to £20,500 per annum
Posted: Yesterday
Central London / West End
Latcom Ltd
Salary: From £25,000 to £29,000 per annum
Posted: 2 days ago
Brentford, Middlesex
Vadis People
Salary: £20,000-25,000 pa depending on experience
Posted: 2 days ago
Essex
Hays Finance Technology
Salary: £18000.00 - £20000.00 per annum
Posted: 4 days ago
City, London
Ashdown IT
Salary: £27000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 2 days ago
Surrey
Coal IT Services
Salary: £Market Rate
Posted: 3 days ago
Kingston Upon Hull
Searchability
Salary: £18000 - £20000 per annum
Posted: 7 days ago
Liverpool
Ascent People
Salary: £18000 - £21000 per annum + Benefits + Bonus
Posted: 7 days ago
Reading, Berkshire
Create IT LTD
Salary: From £17,500 to £23,000 per annum DoE. Healthcare after 12 months
Posted: 21 days ago