The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 714 726 782
Rank change year-on-year
+12 +56
Permanent jobs requiring a 1st Line Support Analyst 182 145 104
As % of all permanent IT jobs located in the UK 0.16% 0.14% 0.092%
As % of the Job Titles category 0.17% 0.14% 0.097%
Number of salaries quoted 166 135 96
Average salary £20,000 £20,000 £19,000
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £16,500 £16,500 £16,000
10% offered a salary of more than £25,000 £26,500 £24,000
UK excluding London average salary £19,000 £18,750 £19,000
% change year-on-year
+1.33% -1.31%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107888 101284 107679
As % of all permanent IT jobs located in the UK 94.54% 94.56% 95.26%
Number of salaries quoted 88197 84123 91717
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 23 October 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 170 £20,000 - 23
South East -4 47 £19,875 -0.62% 6
London -12 39 £23,000 - 7
North West -5 29 £18,500 -5.12% 3
Manchester +5 16 £17,250 -22.81% 3
East Midlands +21 15 £19,000 -7.31% 1
Northamptonshire -8 15 £19,000 -7.31% 1
Northampton -15 15 £19,000 -7.31%
Yorkshire -35 14 £21,000 +13.51% 1
Cheshire +1 13 £19,000 +2.70%
Buckinghamshire +17 12 £19,500 -9.30% 2
Milton Keynes +2 11 £19,500 +11.42% 1
Surrey -18 11 £21,500 +6.17% 2
South West -33 11 £16,500 - 2
East of England -21 10 £22,500 +36.36% 3
Scotland 0 9 £17,500 -
Somerset -18 9 £16,500 -
Bath -20 9 £16,500 -
West Yorkshire -24 8 £25,000 +31.57%
Croydon +4 7 £24,000 -11.11%
Berkshire +14 6 £20,500 -3.52%
West Sussex -6 6 £20,000 -
Hampshire -9 6 £20,375 +42.98% 1
North Yorkshire - 6 £17,000 -
Bedfordshire -3 5 £22,750 +62.50%
Leeds -26 5 £25,000 +108.33%
West Midlands -27 5 £19,000 +4.10%
Redhill - 5 £21,500 - 1
York - 5 £17,000 -
Southampton +6 4 £18,250 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 180 (53.57%) Windows
2 154 (45.83%) Microsoft
3 137 (40.77%) MS Office
4 124 (36.90%) Active Directory
5 112 (33.33%) ITIL
6 110 (32.74%) MS Excel
7 68 (20.24%) Windows 7
8 58 (17.26%) SLA
9 55 (16.37%) Windows XP
10 54 (16.07%) Analytical Skills
11 37 (11.01%) Finance
12 34 (10.12%) Windows Server 2008
13 32 (9.52%) Windows Server 2003
14 31 (9.23%) TCP/IP
15 27 (8.04%) Citrix
16 26 (7.74%) MS Exchange
16 26 (7.74%) SQL
17 25 (7.44%) Service Management
17 25 (7.44%) Windows 8
18 24 (7.14%) LAN
19 23 (6.85%) ITIL Foundation Certificate
20 22 (6.55%) Microsoft Certification
21 21 (6.25%) SQL Server
21 21 (6.25%) Security Cleared
21 21 (6.25%) Degree
22 20 (5.95%) SC Cleared
22 20 (5.95%) WAN
22 20 (5.95%) Legal
22 20 (5.95%) VMware
23 19 (5.65%) Retail

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (7.74%) MS Exchange
2 12 (3.57%) IIS
3 11 (3.27%) IBM Notes
4 6 (1.79%) SharePoint
4 6 (1.79%) Blackberry Enterprise Server
5 5 (1.49%) Lync
5 5 (1.49%) Exchange Server 2000
6 4 (1.19%) Exchange Server 2010
7 3 (0.89%) WorkSite
7 3 (0.89%) Exchange Server 2003
7 3 (0.89%) Exchange Server 2013
8 2 (0.60%) Exchange Server 2007
8 2 (0.60%) SAS
9 1 (0.30%) WebSphere
Applications
1 137 (40.77%) MS Office
2 110 (32.74%) MS Excel
3 11 (3.27%) MS PowerPoint
4 3 (0.89%) Spreadsheet
Business Applications
1 4 (1.19%) Dynamics AX
2 1 (0.30%) SalesLogix
2 1 (0.30%) Line 100
Cloud Services
1 2 (0.60%) Office 365
2 1 (0.30%) Microsoft Azure
2 1 (0.30%) Cloud Computing
2 1 (0.30%) SaaS
Communications & Networking
1 31 (9.23%) TCP/IP
2 24 (7.14%) LAN
3 20 (5.95%) WAN
4 12 (3.57%) VPN
5 10 (2.98%) VoIP
5 10 (2.98%) Wireless
6 8 (2.38%) DNS
7 7 (2.08%) Internet
7 7 (2.08%) DHCP
8 4 (1.19%) Firewall
9 3 (0.89%) SAN
9 3 (0.89%) Unified Communications
9 3 (0.89%) IP Telephony
10 2 (0.60%) Structured Cabling
10 2 (0.60%) Cisco IPT
11 1 (0.30%) Wi-Fi
11 1 (0.30%) Broadband
11 1 (0.30%) Cisco IOS
11 1 (0.30%) Network Security
11 1 (0.30%) PABX
Database & Business Intelligence
1 21 (6.25%) SQL Server
2 4 (1.19%) Data Warehouse
3 2 (0.60%) Relational Database
3 2 (0.60%) IBM InfoSphere
3 2 (0.60%) MS Access
4 1 (0.30%) SQL Server 2008
4 1 (0.30%) SQL Server 2005
Development Applications
1 4 (1.19%) Team Foundation Server
2 2 (0.60%) SQL Server Management Studio (SSMS)
2 2 (0.60%) JIRA
General
1 37 (11.01%) Finance
2 20 (5.95%) Legal
3 19 (5.65%) Retail
4 11 (3.27%) Law
5 8 (2.38%) Banking
6 7 (2.08%) Telecoms
7 4 (1.19%) German Language
7 4 (1.19%) Marketing
7 4 (1.19%) Advertising
7 4 (1.19%) Publishing
8 2 (0.60%) Front Office
9 1 (0.30%) Games
9 1 (0.30%) Back Office
9 1 (0.30%) Investment Banking
9 1 (0.30%) Multimedia
9 1 (0.30%) Billing
9 1 (0.30%) Italian Language
9 1 (0.30%) Japanese Language
9 1 (0.30%) Turkish Language
Libraries, Frameworks & Software Standards
1 5 (1.49%) .NET
2 4 (1.19%) HTML
3 1 (0.30%) Middleware
3 1 (0.30%) ASP.NET
3 1 (0.30%) COM
3 1 (0.30%) CSS
Miscellaneous
1 54 (16.07%) Analytical Skills
2 17 (5.06%) Blackberry
3 15 (4.46%) EPoS
4 13 (3.87%) Computer Science
5 12 (3.57%) Management Information System
6 4 (1.19%) Statistics
6 4 (1.19%) AS400
7 2 (0.60%) Smartphone
7 2 (0.60%) Derivative
7 2 (0.60%) Equity Derivative
7 2 (0.60%) iPad
7 2 (0.60%) Mobile Banking
7 2 (0.60%) iPhone
7 2 (0.60%) GIS
8 1 (0.30%) Replication
8 1 (0.30%) Chip and PIN
8 1 (0.30%) Thin Client
8 1 (0.30%) Fat Client
8 1 (0.30%) Digital Media
8 1 (0.30%) New Media
Operating Systems
1 180 (53.57%) Windows
2 68 (20.24%) Windows 7
3 55 (16.37%) Windows XP
4 34 (10.12%) Windows Server 2008
5 32 (9.52%) Windows Server 2003
6 25 (7.44%) Windows 8
7 13 (3.87%) Windows Server 2012
8 10 (2.98%) Mac OS X
9 8 (2.38%) Windows Vista
10 7 (2.08%) Windows 2000 Server
11 4 (1.19%) Windows 2000
12 2 (0.60%) Windows Mobile
12 2 (0.60%) Windows Phone
12 2 (0.60%) UNIX
13 1 (0.30%) Linux
13 1 (0.30%) Android
13 1 (0.30%) Apple iOS
Processes & Methodologies
1 112 (33.33%) ITIL
2 25 (7.44%) Service Management
3 15 (4.46%) Incident Management
4 10 (2.98%) CRM
4 10 (2.98%) ITSM
5 9 (2.68%) Software Distribution
6 8 (2.38%) Document Management
6 8 (2.38%) Service Delivery
7 7 (2.08%) Business Continuity
7 7 (2.08%) Problem Management
8 6 (1.79%) Line Management
9 5 (1.49%) Project Management
9 5 (1.49%) Time Management
9 5 (1.49%) Change Control
10 4 (1.19%) Data Entry
10 4 (1.19%) Continuous Improvement
10 4 (1.19%) Disaster Recovery
11 3 (0.89%) Risk Management
11 3 (0.89%) Benchmarking
11 3 (0.89%) E-Commerce
Programming Languages
1 26 (7.74%) SQL
2 16 (4.76%) C
3 6 (1.79%) C#
4 4 (1.19%) VB
5 3 (0.89%) JavaScript
6 2 (0.60%) PowerShell
6 2 (0.60%) VBA
6 2 (0.60%) T-SQL
6 2 (0.60%) Java
7 1 (0.30%) Python
7 1 (0.30%) C++
7 1 (0.30%) VBScript
7 1 (0.30%) VB.NET
7 1 (0.30%) VB6
Qualifications
1 23 (6.85%) ITIL Foundation Certificate
2 22 (6.55%) Microsoft Certification
3 21 (6.25%) Security Cleared
3 21 (6.25%) Degree
4 20 (5.95%) SC Cleared
5 18 (5.36%) A+ Certification
6 15 (4.46%) ITIL Certification
7 13 (3.87%) MCSE
8 10 (2.98%) CCNA
8 10 (2.98%) Cisco Certification
9 9 (2.68%) MCP
10 7 (2.08%) MCITP
11 5 (1.49%) MCSA
12 4 (1.19%) HND
13 3 (0.89%) Network+ Certification
14 2 (0.60%) DV Cleared
14 2 (0.60%) Security+ Certification
15 1 (0.30%) HNC
Quality Assurance & Compliance
1 58 (17.26%) SLA
2 3 (0.89%) ISO/IEC 27001
3 1 (0.30%) QA
System Software
1 124 (36.90%) Active Directory
2 13 (3.87%) VMware Infrastructure
3 8 (2.38%) Hyper-V
4 3 (0.89%) vSphere
5 2 (0.60%) VMware ESXi
6 1 (0.30%) UAG
Systems Management
1 5 (1.49%) DameWare
2 3 (0.89%) Backup Exec
3 1 (0.30%) Cisco CUCM
3 1 (0.30%) FortiGate
Vendors
1 154 (45.83%) Microsoft
2 27 (8.04%) Citrix
3 20 (5.95%) VMware
4 11 (3.27%) Lotus
5 9 (2.68%) SAP
6 7 (2.08%) Cisco
6 7 (2.08%) Interwoven
7 6 (1.79%) HP
8 5 (1.49%) Oracle
8 5 (1.49%) Apple
9 4 (1.19%) Mitel
9 4 (1.19%) Dell
10 3 (0.89%) McAfee
10 3 (0.89%) Sophos
10 3 (0.89%) Sage
11 2 (0.60%) Avaya
11 2 (0.60%) IBM
11 2 (0.60%) Remedy
11 2 (0.60%) BT
12 1 (0.30%) Epicor
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £23000 per annum + Package
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: Yesterday
Watford, Hertfordshire
Acuro (MaxAd Ltd)
Salary: £22000.00 - £25000.00 per annum
Posted: 2 days ago
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
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Cheltenham, Gloucestershire
ComputerWorld Personnel Ltd
Salary: £18000.0000 - £25000.0000 per annum
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Manchester, Lancashire
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Salary: £20000 per annum + Benefits Package
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Brighton, East Sussex
ARC IT Recruitment Ltd
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Woking, Surrey
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Sheffield, South Yorkshire
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West London
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Salary: From £20,000 to £22,000 per annum + Bonus & Excellent Benefits Package
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Salary: £18000 - £20000 per annum
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