The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 635 714 702
Rank change year-on-year
+79 -12
Permanent jobs requiring a 1st Line Support Analyst 295 251 314
As % of all permanent IT jobs located in the UK 0.30% 0.23% 0.26%
As % of the Job Titles category 0.32% 0.24% 0.27%
Number of salaries quoted 269 220 292
Median salary £22,000 £21,000 £22,000
Median salary % change year-on-year
+4.76% -4.54%
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £28,000 £26,500 £27,500
UK excluding London median salary £20,000 £20,250 £20,500
% change year-on-year
-1.23% -1.21%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
93569 106792 116655
As % of all permanent IT jobs located in the UK 96.39% 96.49% 96.50%
Number of salaries quoted 78866 88051 95388
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 25 June 2016 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +84 281 £22,000 +4.76% 21
London +89 115 £23,000 -9.80% 5
South East +20 72 £20,000 -6.97% 5
Surrey +38 23 £22,500 -3.22% 1
Yorkshire +40 22 £18,000 - 2
East of England +38 22 £20,000 -2.43% 3
West Midlands -20 19 £20,000 +5.26% 2
Croydon +12 17 £22,000 +18.91%
South West +21 13 £20,500 +2.50% 2
Oxfordshire -7 12 £22,500 +2.27% 1
East Midlands +1 11 £20,250 +6.57% 1
West Yorkshire +15 10 £18,000 -6.15%
City of London +39 9 £30,000 +25.65% 2
Hertfordshire +17 9 £20,500 -2.38%
Leeds +26 8 £18,000 -15.73%
Kent +1 8 £22,500 +18.42%
North West +15 7 £18,875 -7.92% 1
Hampshire -8 7 £19,000 -15.55%
Solihull - 7 £21,000 -
Cornwall - 7 £20,500 -
Redruth - 7 £20,500 -
Buckinghamshire +30 6 £20,000 -1.23%
Milton Keynes +29 6 £20,000 -1.23%
North Yorkshire +23 6 £17,000 -
East Sussex +8 6 £21,750 -3.33% 1
West Sussex -12 6 £20,000 +8.10% 1
Worcestershire - 6 £19,250 -
Bedfordshire +16 5 £18,000 -12.19% 2
Essex +11 5 £22,500 - 1
Manchester +5 5 £18,500 -11.90% 1

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 June 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 368 (65.02%) Windows
2 279 (49.29%) Active Directory
3 260 (45.94%) Microsoft
4 193 (34.10%) Windows 7
5 192 (33.92%) MS Office
6 158 (27.92%) ITIL
7 152 (26.86%) MS Excel
8 98 (17.31%) Windows XP
9 93 (16.43%) Windows Server
10 90 (15.90%) MS Exchange
11 81 (14.31%) SLA
12 72 (12.72%) Citrix
12 72 (12.72%) Windows 8
13 70 (12.37%) VMware
14 66 (11.66%) Finance
15 60 (10.60%) Office 365
16 52 (9.19%) Degree
17 49 (8.66%) Cisco
18 48 (8.48%) TCP/IP
18 48 (8.48%) Windows Server 2012
19 46 (8.13%) Windows Server 2008
20 45 (7.95%) Firewall
21 43 (7.60%) SQL
21 43 (7.60%) Blackberry
22 42 (7.42%) Microsoft Certification
22 42 (7.42%) VMware Infrastructure
23 41 (7.24%) iManage
24 39 (6.89%) Exchange Server 2010
24 39 (6.89%) Service Management
24 39 (6.89%) Incident Management

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (15.90%) MS Exchange
2 39 (6.89%) Exchange Server 2010
3 27 (4.77%) Exchange Server 2007
4 18 (3.18%) Exchange Server 2013
5 17 (3.00%) Skype for Business
6 16 (2.83%) Blackberry Enterprise Server
6 16 (2.83%) Exchange Server 2003
6 16 (2.83%) SharePoint
7 7 (1.24%) Exchange Server 2000
7 7 (1.24%) IIS
8 3 (0.53%) IBM Notes
Applications
1 192 (33.92%) MS Office
2 152 (26.86%) MS Excel
3 19 (3.36%) MS PowerPoint
4 4 (0.71%) Adobe Creative Suite
4 4 (0.71%) MS Visio
5 2 (0.35%) Spreadsheet
6 1 (0.18%) MS Project
Business Applications
1 4 (0.71%) thinkFolio
2 2 (0.35%) Dynamics CRM
3 1 (0.18%) Dynamics AX
3 1 (0.18%) Eagle PACE
3 1 (0.18%) Remedy ITSM
3 1 (0.18%) SAP Oil and Gas
Cloud Services
1 60 (10.60%) Office 365
2 14 (2.47%) Microsoft Azure
3 3 (0.53%) Cloud Computing
3 3 (0.53%) Dropbox
3 3 (0.53%) Google Apps
3 3 (0.53%) Mimecast
4 1 (0.18%) Google Drive
4 1 (0.18%) SaaS
Communications & Networking
1 48 (8.48%) TCP/IP
2 45 (7.95%) Firewall
3 38 (6.71%) DNS
4 36 (6.36%) VoIP
5 34 (6.01%) VPN
6 27 (4.77%) DHCP
7 18 (3.18%) LAN
8 16 (2.83%) PBX
9 15 (2.65%) IP Telephony
10 12 (2.12%) Internet
11 11 (1.94%) ADSL
12 10 (1.77%) SAN
12 10 (1.77%) WAN
12 10 (1.77%) Wireless
13 9 (1.59%) Extranet
13 9 (1.59%) SSL
14 5 (0.88%) Unified Communications
15 4 (0.71%) WebEx
16 3 (0.53%) PSTN
16 3 (0.53%) Skype
Database & Business Intelligence
1 21 (3.71%) SQL Server
2 8 (1.41%) SQL Server 2008
3 7 (1.24%) SQL Server 2012
4 5 (0.88%) MS Access
5 4 (0.71%) SQL Server 2000
5 4 (0.71%) SQL Server 2005
6 1 (0.18%) BusinessObjects
6 1 (0.18%) MySQL
6 1 (0.18%) Relational Database
6 1 (0.18%) SQL Server 2014
6 1 (0.18%) SQL Server Integration Services
6 1 (0.18%) SQL Server Reporting Services
General
1 66 (11.66%) Finance
2 29 (5.12%) Law
3 20 (3.53%) Legal
4 16 (2.83%) Telecoms
5 12 (2.12%) Retail
6 8 (1.41%) German Language
7 6 (1.06%) Front Office
8 5 (0.88%) Back Office
8 5 (0.88%) Banking
8 5 (0.88%) Manufacturing
9 3 (0.53%) Advertising
9 3 (0.53%) Automotive
9 3 (0.53%) Marketing
10 2 (0.35%) French Language
10 2 (0.35%) Pharmaceutical
11 1 (0.18%) Electronics
11 1 (0.18%) Investment Banking
11 1 (0.18%) Japanese Language
Libraries, Frameworks & Software Standards
1 3 (0.53%) .NET
1 3 (0.53%) HTML
1 3 (0.53%) XML
1 3 (0.53%) XMPP
2 2 (0.35%) ASP.NET
2 2 (0.35%) XSL
3 1 (0.18%) COM
3 1 (0.18%) Silverlight
3 1 (0.18%) Web Services
Miscellaneous
1 43 (7.60%) Blackberry
2 24 (4.24%) Analytical Skills
3 17 (3.00%) Computer Science
3 17 (3.00%) Smartphone
4 16 (2.83%) iPhone
5 15 (2.65%) Management Information System
6 14 (2.47%) Data Protection Act
7 8 (1.41%) RSA SecurID
7 8 (1.41%) Video Conferencing
8 6 (1.06%) Driving Licence
8 6 (1.06%) EPoS
9 5 (0.88%) Fat Client
9 5 (0.88%) iPad
9 5 (0.88%) Mathematics
9 5 (0.88%) Replication
9 5 (0.88%) Thin Client
10 3 (0.53%) Data Centre
11 2 (0.35%) User Experience
11 2 (0.35%) Video Editing
12 1 (0.18%) Statistics
Operating Systems
1 368 (65.02%) Windows
2 193 (34.10%) Windows 7
3 98 (17.31%) Windows XP
4 93 (16.43%) Windows Server
5 72 (12.72%) Windows 8
6 48 (8.48%) Windows Server 2012
7 46 (8.13%) Windows Server 2008
8 36 (6.36%) Windows Server 2003
9 30 (5.30%) Android
10 28 (4.95%) Windows 10
11 21 (3.71%) Windows Vista
12 18 (3.18%) Apple iOS
13 14 (2.47%) Linux
14 10 (1.77%) Windows 2000 Server
15 9 (1.59%) Mac OS X
15 9 (1.59%) Unix
16 4 (0.71%) Windows Mobile
17 3 (0.53%) Windows NT
18 1 (0.18%) CentOS
18 1 (0.18%) VMS
Processes & Methodologies
1 158 (27.92%) ITIL
2 39 (6.89%) Incident Management
2 39 (6.89%) Service Management
3 25 (4.42%) Problem Management
4 21 (3.71%) Data Protection
4 21 (3.71%) Service Delivery
5 16 (2.83%) Coaching
6 14 (2.47%) Capacity Planning
6 14 (2.47%) Network Monitoring
7 12 (2.12%) ITIL V3
8 11 (1.94%) Continuous Improvement
8 11 (1.94%) Time Management
9 10 (1.77%) ITSM
9 10 (1.77%) Kalman Filter
9 10 (1.77%) Web Filtering
10 9 (1.59%) Asset Management
10 9 (1.59%) Mobile Device Management
10 9 (1.59%) Network Management
11 8 (1.41%) Knowledge Management
11 8 (1.41%) Logistics
Programming Languages
1 43 (7.60%) SQL
2 10 (1.77%) C
3 9 (1.59%) VB
4 7 (1.24%) Java
5 6 (1.06%) C#
6 2 (0.35%) PowerShell
7 1 (0.18%) JavaScript
7 1 (0.18%) Shell Script
Qualifications
1 52 (9.19%) Degree
2 42 (7.42%) Microsoft Certification
3 37 (6.54%) MCP
4 36 (6.36%) ITIL Certification
5 32 (5.65%) Cisco Certification
6 28 (4.95%) CCNA
7 23 (4.06%) SC Cleared
7 23 (4.06%) Security Cleared
8 19 (3.36%) MCSE
9 14 (2.47%) Network+ Certification
10 12 (2.12%) MCSA
11 11 (1.94%) MCDST
12 10 (1.77%) MCITP
13 9 (1.59%) A+ Certification
14 4 (0.71%) HND
14 4 (0.71%) ITIL Foundation Certificate
15 2 (0.35%) DBS Check
16 1 (0.18%) MOS
Quality Assurance & Compliance
1 81 (14.31%) SLA
2 2 (0.35%) ISO/IEC 27001
System Software
1 279 (49.29%) Active Directory
2 42 (7.42%) VMware Infrastructure
3 22 (3.89%) Hyper-V
4 18 (3.18%) XenApp
5 7 (1.24%) Terminal Server
5 7 (1.24%) XenDesktop
6 4 (0.71%) Virtual Machines
7 1 (0.18%) Terminal Services
7 1 (0.18%) VMware ESXi
7 1 (0.18%) VMware Server
7 1 (0.18%) vSphere
Systems Management
1 11 (1.94%) SCCM
2 9 (1.59%) Backup Exec
3 6 (1.06%) Nagios
4 4 (0.71%) DameWare
4 4 (0.71%) Perfmon
5 2 (0.35%) Cisco CUCM
6 1 (0.18%) ServiceCenter
Vendors
1 260 (45.94%) Microsoft
2 72 (12.72%) Citrix
3 70 (12.37%) VMware
4 49 (8.66%) Cisco
5 41 (7.24%) iManage
6 29 (5.12%) HP
7 21 (3.71%) Apple
8 19 (3.36%) WatchGuard
9 15 (2.65%) ServiceNow
10 14 (2.47%) Avaya
10 14 (2.47%) Sophos
11 12 (2.12%) Dell
12 11 (1.94%) Remedy
13 10 (1.77%) SonicWALL
14 9 (1.59%) Bloomberg
14 9 (1.59%) Extreme Networks
14 9 (1.59%) Juniper
14 9 (1.59%) SolarWinds
14 9 (1.59%) Symantec
15 8 (1.41%) Adobe
Hull, North Humberside
The Bridge Ltd
Salary: Up to £18,000 per annum
Posted: 2 days ago
Chigwell, Essex
ARC IT Recruitment Ltd
Salary: £24,000 + Bonus and Benefits
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + ben
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £16000 per annum
Posted: Yesterday
Bristol, Avon
Colston Consulting
Salary: £25000 per annum
Posted: 3 days ago
Horsham, West Sussex
Lorien Resourcing
Salary: £18000 - £22000 per annum + DPO + Excellent company benefits
Posted: 2 days ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 4 days ago
Kettering, Northamptonshire
Corriculo
Salary: Up to £18,000 per annum
Posted: 5 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 5 days ago
West Bromwich, West Midlands (County)
Latcom Ltd
Salary: From £22,000 to £23,000 per annum + Pension + Good Benefits
Posted: 5 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum 30 days holiday + excellent pension
Posted: 4 days ago
Upminster
Hays London City Cheapside
Salary: £18000.00 - £20000.00 per annum
Posted: 11 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £21,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 5 days ago
London, South East
MI6
Salary: £31,959 - £34,553 (depending on skills)
Posted: 12 days ago
Scotland
Nigel Frank International Limited - Newcastle
Salary: £30000 - £45000 per annum
Posted: 11 days ago
Tamworth, Staffordshire
euro car parts
Salary: Up to £22,000 per annum
Posted: 10 days ago
Manchester
Applause IT Ltd
Salary: £20000 - £25000 per annum + Training & Unlimited Opportunity
Posted: 17 days ago
Guildford
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 16 days ago