The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
First Line Support Analyst
UK
Rank 666 684 642
Rank change year-on-year
+18 -42
Permanent jobs requiring a 1st Line Support Analyst 179 264 311
As % of all permanent IT jobs located in the UK 0.21% 0.26% 0.30%
As % of the Job Titles category 0.22% 0.27% 0.31%
Number of salaries quoted 169 238 295
Median salary £23,000 £22,000 £20,500
Median salary % change year-on-year
+4.54% +7.31%
90% offered a salary of more than £19,000 £17,500 £17,500
10% offered a salary of more than £27,500 £25,000 £30,000
UK excluding London median salary £21,500 £21,000 £20,000
% change year-on-year
+2.38% +5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80971 96613 101461
As % of all permanent IT jobs located in the UK 96.44% 96.46% 96.67%
Number of salaries quoted 67216 81083 84427
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 19 January 2017 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 170 £23,000 +4.54% 25
South East +16 54 £21,750 +3.57% 9
London +30 47 £25,500 +6.25% 3
Yorkshire +41 23 £23,000 +3.13% 3
Surrey +17 15 £24,000 +11.62% 3
West Midlands +1 14 £23,500 +1.07%
Brighton +14 12 £21,000 -
East Sussex +12 12 £21,000 -
West Yorkshire +38 10 £23,000 -6.50% 1
Hampshire +27 10 £19,000 -5.00% 1
East Midlands +19 10 £21,000 +12.00% 3
Leeds +30 9 £23,000 -6.50%
South West +16 9 £18,000 -8.86% 3
Basingstoke - 8 £19,000 -
South Yorkshire +9 7 £21,000 +7.69% 1
Manchester -40 7 £20,500 +5.12% 3
North West -42 7 £20,500 +2.50% 4
Derbyshire - 7 £21,000 - 3
Epsom - 7 £24,000 - 1
Berkshire +46 6 £21,500 +4.87% 2
Birmingham +2 6 £22,000 -31.25%
Wiltshire +23 5 £18,000 -20.00% 2
South Wales +18 5 £18,175 - 1
Coventry +17 5 £25,000 +47.05%
Wales +14 5 £18,175 - 1
Croydon +10 5 £23,500 -2.08%
Hertfordshire +10 5 £25,000 +40.84%
East of England +1 5 £25,000 +13.63%
Kent -3 5 £21,750 -3.33% 1
Buckinghamshire +19 4 £23,000 +6.97% 1

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 19 January 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 250 (65.27%) Windows
2 215 (56.14%) Active Directory
3 193 (50.39%) Microsoft
4 138 (36.03%) ITIL
5 133 (34.73%) MS Office
6 113 (29.50%) Windows 7
7 111 (28.98%) MS Excel
8 64 (16.71%) Windows Server
9 61 (15.93%) MS Exchange
10 59 (15.40%) Windows XP
11 56 (14.62%) SLA
12 51 (13.32%) Finance
13 47 (12.27%) SQL
14 44 (11.49%) VMware
15 39 (10.18%) Office 365
16 38 (9.92%) VMware Infrastructure
17 36 (9.40%) Citrix
18 35 (9.14%) Windows 8
19 33 (8.62%) Cisco
20 28 (7.31%) Service Management
20 28 (7.31%) Degree
21 27 (7.05%) Windows Server 2008
21 27 (7.05%) VoIP
22 26 (6.79%) TCP/IP
22 26 (6.79%) Windows 10
23 24 (6.27%) Incident Management
23 24 (6.27%) iManage
24 23 (6.01%) DNS
25 21 (5.48%) DHCP
26 20 (5.22%) Mac OS X

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (15.93%) MS Exchange
2 9 (2.35%) SharePoint
3 7 (1.83%) Exchange Server 2007
3 7 (1.83%) SharePoint 2010
3 7 (1.83%) Skype for Business
4 5 (1.31%) Exchange Server 2003
5 3 (0.78%) Exchange Server 2010
6 2 (0.52%) IIS
7 1 (0.26%) Blackberry Enterprise Server
7 1 (0.26%) Exchange Server 2013
7 1 (0.26%) JBoss
Applications
1 133 (34.73%) MS Office
2 111 (28.98%) MS Excel
3 2 (0.52%) MS Project
3 2 (0.52%) MS Visio
4 1 (0.26%) MS PowerPoint
Business Applications
1 2 (0.52%) SAP Oil and Gas
2 1 (0.26%) Dynamics CRM
2 1 (0.26%) SAP BPC
Cloud Services
1 39 (10.18%) Office 365
2 6 (1.57%) Dropbox
Communications & Networking
1 27 (7.05%) VoIP
2 26 (6.79%) TCP/IP
3 23 (6.01%) DNS
4 21 (5.48%) DHCP
5 18 (4.70%) SAN
6 15 (3.92%) LAN
7 12 (3.13%) VPN
8 11 (2.87%) WAN
9 9 (2.35%) Firewall
10 8 (2.09%) Remote Desktop
11 6 (1.57%) Internet
12 4 (1.04%) IP Telephony
13 3 (0.78%) SMTP
13 3 (0.78%) Wireless
14 2 (0.52%) Extranet
14 2 (0.52%) HTTP
14 2 (0.52%) ISDN
14 2 (0.52%) PBX
14 2 (0.52%) PSTN
14 2 (0.52%) SSL
Database & Business Intelligence
1 10 (2.61%) SQL Server
2 2 (0.52%) MS Access
2 2 (0.52%) SQL Server 2000
2 2 (0.52%) SQL Server 2005
2 2 (0.52%) SQL Server 2008
3 1 (0.26%) Crystal Reports
3 1 (0.26%) DB2
3 1 (0.26%) FileMaker
3 1 (0.26%) Oracle Database
3 1 (0.26%) SAP BW
Development Applications
1 1 (0.26%) JIRA
General
1 51 (13.32%) Finance
2 18 (4.70%) Telecoms
3 17 (4.44%) Banking
4 14 (3.66%) Law
5 9 (2.35%) German Language
5 9 (2.35%) Legal
6 8 (2.09%) Retail
7 7 (1.83%) Back Office
7 7 (1.83%) Spanish Language
8 6 (1.57%) Manufacturing
9 5 (1.31%) Financial Institution
9 5 (1.31%) French Language
9 5 (1.31%) Front Office
10 4 (1.04%) Marketing
11 2 (0.52%) Electronics
11 2 (0.52%) Games
12 1 (0.26%) Automotive
12 1 (0.26%) Investment Banking
12 1 (0.26%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 12 (3.13%) .NET
2 8 (2.09%) Web Services
2 8 (2.09%) XML
3 6 (1.57%) ASP.NET
4 5 (1.31%) EDI
4 5 (1.31%) SOAP
5 3 (0.78%) XSL
6 2 (0.52%) HTML
6 2 (0.52%) LAMP
7 1 (0.26%) COM
7 1 (0.26%) CSS
7 1 (0.26%) DHTML
7 1 (0.26%) FIX Protocol
7 1 (0.26%) XMPP
Miscellaneous
1 20 (5.22%) Analytical Skills
2 11 (2.87%) Computer Science
3 10 (2.61%) Smartphone
4 9 (2.35%) Data Centre
4 9 (2.35%) EPoS
4 9 (2.35%) Virtual Team
5 8 (2.09%) Chip and PIN
5 8 (2.09%) Handset
6 5 (1.31%) iPad
7 4 (1.04%) Blackberry
7 4 (1.04%) Management Information System
8 3 (0.78%) Fat Client
8 3 (0.78%) Fixed Income
8 3 (0.78%) NHS
8 3 (0.78%) Thin Client
9 2 (0.52%) Hedge funds
9 2 (0.52%) Life Science
9 2 (0.52%) Video Conferencing
10 1 (0.26%) Mobile Computing
10 1 (0.26%) User Experience
Operating Systems
1 250 (65.27%) Windows
2 113 (29.50%) Windows 7
3 64 (16.71%) Windows Server
4 59 (15.40%) Windows XP
5 35 (9.14%) Windows 8
6 27 (7.05%) Windows Server 2008
7 26 (6.79%) Windows 10
8 20 (5.22%) Linux
8 20 (5.22%) Mac OS X
8 20 (5.22%) Windows Server 2012
9 13 (3.39%) Windows Server 2003
10 7 (1.83%) Unix
11 6 (1.57%) Red Hat Enterprise Linux
12 4 (1.04%) Apple iOS
13 3 (0.78%) Windows Vista
14 2 (0.52%) VMS
Processes & Methodologies
1 138 (36.03%) ITIL
2 28 (7.31%) Service Management
3 24 (6.27%) Incident Management
4 19 (4.96%) ITSM
4 19 (4.96%) Time Management
5 13 (3.39%) Change Management
5 13 (3.39%) CRM
6 10 (2.61%) ITIL V3
7 8 (2.09%) CAD
7 8 (2.09%) Workflow
8 7 (1.83%) Information Security
8 7 (1.83%) Trend Analysis
8 7 (1.83%) Workflow Management
9 6 (1.57%) Mentoring
9 6 (1.57%) Problem Management
9 6 (1.57%) Root Cause Analysis
9 6 (1.57%) Validation
10 5 (1.31%) Asset Management
10 5 (1.31%) Stakeholder Management
11 4 (1.04%) Service Delivery
Programming Languages
1 47 (12.27%) SQL
2 8 (2.09%) C
3 6 (1.57%) C#
4 5 (1.31%) JavaScript
5 4 (1.04%) T-SQL
6 3 (0.78%) Java
6 3 (0.78%) VB
6 3 (0.78%) VBScript
7 1 (0.26%) PowerShell
7 1 (0.26%) Tcl
Qualifications
1 28 (7.31%) Degree
2 16 (4.18%) ITIL Certification
3 15 (3.92%) SC Cleared
3 15 (3.92%) Security Cleared
4 12 (3.13%) Microsoft Certification
5 9 (2.35%) HND
6 8 (2.09%) CCNA
6 8 (2.09%) Cisco Certification
7 7 (1.83%) MCSE
8 5 (1.31%) MCITP
9 4 (1.04%) ITIL Foundation Certificate
9 4 (1.04%) MCTS
10 3 (0.78%) MCP
10 3 (0.78%) MCSA
11 2 (0.52%) A+ Certification
11 2 (0.52%) CCA
11 2 (0.52%) Citrix Certification
11 2 (0.52%) DBS Check
12 1 (0.26%) CCENT
12 1 (0.26%) CCNP
Quality Assurance & Compliance
1 56 (14.62%) SLA
2 1 (0.26%) QA
System Software
1 215 (56.14%) Active Directory
2 38 (9.92%) VMware Infrastructure
3 12 (3.13%) Microsoft Virtual Server
4 7 (1.83%) XenApp
5 6 (1.57%) Terminal Services
5 6 (1.57%) VMware Workstation
6 4 (1.04%) XenDesktop
7 3 (0.78%) IMail Server
8 2 (0.52%) Terminal Server
8 2 (0.52%) Virtual Desktop
9 1 (0.26%) Hyper-V
Systems Management
1 19 (4.96%) SCCM
2 4 (1.04%) Backup Exec
3 3 (0.78%) Nagios
4 2 (0.52%) DameWare
4 2 (0.52%) OpenView
4 2 (0.52%) OVSD
4 2 (0.52%) ServiceCenter
4 2 (0.52%) Systems Management Server (SMS)
5 1 (0.26%) AirWatch
5 1 (0.26%) Cisco CUCM
5 1 (0.26%) Failover Clustering
Vendors
1 193 (50.39%) Microsoft
2 44 (11.49%) VMware
3 36 (9.40%) Citrix
4 33 (8.62%) Cisco
5 24 (6.27%) iManage
6 12 (3.13%) Bomgar
7 11 (2.87%) Apple
7 11 (2.87%) SAP
8 9 (2.35%) Remedy
9 8 (2.09%) Polycom
9 8 (2.09%) RedPrairie
10 7 (1.83%) Avaya
11 6 (1.57%) ServiceNow
12 5 (1.31%) HP
12 5 (1.31%) LANDesk
12 5 (1.31%) Oracle
13 4 (1.04%) Splunk
14 3 (0.78%) Adobe
14 3 (0.78%) Mitel
15 2 (0.52%) Nortel
West Sussex
ARC IT Recruitment Ltd
Posted: 4 hours ago
Bath, Avon
Harvey Nash plc
Salary: £15000 - £20000 per annum + Bonus + 18% Pension
Posted: 5 hours ago
Upminster
Deerfoot IT Resources Ltd
Salary: £18000 - £20000 per annum
Posted: 15 hours ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + FULL MS training
Posted: Yesterday
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 2 days ago
York, North Yorkshire
FT Select
Salary: From £18,000 to £20,000 per annum + company benefits
Posted: Yesterday
Chesterfield, Derbyshire
Head Resourcing
Salary: £19000 - £21000 per annum + pension and other benefits
Posted: 2 days ago
High Wycombe
Network Compucare
Salary: £23,000 per year
Posted: 3 days ago
Manchester, Lancashire
Franklin Bates
Salary: From £20,000 to £25,000 per annum Pension, Healthcare
Posted: 2 days ago
Manchester, Lancashire
CV Screen Ltd
Salary: £19k - 21k per year + Pension
Posted: 3 days ago
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 3 days ago
Cardiff, South Glamorgan
The People Network
Salary: £18000 - £28000 per annum
Posted: 3 days ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 3 days ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 3 days ago
Eastleigh, Hampshire
IT Talent Solutions
Salary: From £20,000 to £24,000 per annum
Posted: 2 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 3 days ago
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £26000.00 per annum + Benefits
Posted: 5 days ago
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 2 days ago
Derby, Derbyshire
Webrecruit
Salary: £20,000 per annum Plus Benefits
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 5 days ago
Swindon
Hays West And Wales
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 10 days ago
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum + Bonus + Benefits + Training
Posted: 5 days ago
Burnley
Applause IT Ltd
Salary: £18000 - £21000 per annum + Benefits
Posted: 7 days ago
Manchester, North West
Freshfields Bruckhaus Deringer
Posted: 20 days ago