The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 726 770 775
Rank change year-on-year
+44 +5
Permanent jobs requiring a 1st Line Support Analyst 173 162 128
As % of all permanent IT jobs located in the UK 0.16% 0.13% 0.12%
As % of the Job Titles category 0.17% 0.14% 0.12%
Number of salaries quoted 157 143 120
Average salary £21,750 £21,000 £20,500
Average salary % change year-on-year
+3.57% +2.43%
90% offered a salary of more than £17,000 £16,500 £16,500
10% offered a salary of more than £26,500 £26,500 £27,000
UK excluding London average salary £20,500 £20,000 £19,750
% change year-on-year
+2.50% +1.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102195 114720 103098
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.63%
Number of salaries quoted 83974 94226 85780
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,954 £27,186 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 28 May 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 170 £21,750 +3.57% 20
South East +22 73 £21,750 +1.16% 6
London +70 58 £24,000 - 4
Kent +24 21 £20,750 -3.48%
East of England +18 16 £21,000 +16.66% 2
Surrey +29 13 £21,750 +11.53% 3
Hertfordshire +7 13 £21,000 +27.27%
City of London +57 12 £22,750 -10.78%
East Midlands +22 11 £17,000 -6.84% 3
Brighton +15 11 £22,500 +25.00% 1
East Sussex +6 11 £22,500 +25.00% 2
Hampshire +2 9 £22,500 - 1
West Sussex +6 8 £21,000 +16.66%
Northamptonshire +5 8 £17,000 -2.85% 2
Sevenoaks - 7 £17,500 -
Northampton +5 6 £17,000 -2.85% 1
West Midlands -11 6 £18,500 -
Watford - 6 £26,000 -
Berkshire -3 5 £18,625 -17.22%
Farnborough -8 5 £25,000 +11.11% 1
Guildford +17 4 £26,000 +44.44% 1
Reading -3 4 £18,625 -15.53%
Buckinghamshire -10 4 £19,750 +11.26%
South West -11 4 £21,250 -1.16% 1
Milton Keynes -20 4 £19,750 +12.85%
East Grinstead - 4 £23,500 -
Somerset +14 3 £20,000 +21.21% 1
Redhill - 3 £21,750 -
Reigate - 3 £21,750 -
Worthing - 3 £18,500 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 May 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 235 (68.12%) Windows
2 191 (55.36%) Active Directory
3 154 (44.64%) Microsoft
4 149 (43.19%) MS Office
5 123 (35.65%) Windows 7
6 106 (30.72%) MS Excel
7 104 (30.14%) ITIL
8 78 (22.61%) MS Exchange
9 71 (20.58%) SLA
10 70 (20.29%) Citrix
11 64 (18.55%) Windows Server 2008
12 53 (15.36%) Windows XP
13 49 (14.20%) TCP/IP
14 40 (11.59%) Law
15 39 (11.30%) Windows Server 2003
16 38 (11.01%) Windows 8
17 36 (10.43%) Microsoft Certification
18 35 (10.14%) Finance
19 33 (9.57%) LAN
19 33 (9.57%) SQL
20 31 (8.99%) DNS
21 30 (8.70%) WAN
21 30 (8.70%) Service Management
22 29 (8.41%) DHCP
23 28 (8.12%) VMware
24 26 (7.54%) VPN
24 26 (7.54%) Linux
25 25 (7.25%) Internet
25 25 (7.25%) Windows Server 2012
26 21 (6.09%) Blackberry

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 May 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 78 (22.61%) MS Exchange
2 19 (5.51%) WorkSite
3 16 (4.64%) Exchange Server 2010
3 16 (4.64%) Exchange Server 2003
4 13 (3.77%) Exchange Server 2000
5 11 (3.19%) Exchange Server 2007
6 7 (2.03%) Blackberry Enterprise Server
7 6 (1.74%) SharePoint
8 4 (1.16%) Exchange Server 2013
9 3 (0.87%) Lync
9 3 (0.87%) IBM Notes
10 1 (0.29%) SharePoint Server
10 1 (0.29%) OpenEdge
10 1 (0.29%) GroupWise
Applications
1 149 (43.19%) MS Office
2 106 (30.72%) MS Excel
3 18 (5.22%) MS PowerPoint
4 1 (0.29%) Spreadsheet
Business Applications
1 7 (2.03%) Agresso
2 1 (0.29%) Remedy ITSM
Cloud Services
1 10 (2.90%) Office 365
2 6 (1.74%) Amazon AWS
2 6 (1.74%) Cloud Computing
3 1 (0.29%) Microsoft Azure
Communications & Networking
1 49 (14.20%) TCP/IP
2 33 (9.57%) LAN
3 31 (8.99%) DNS
4 30 (8.70%) WAN
5 29 (8.41%) DHCP
6 26 (7.54%) VPN
7 25 (7.25%) Internet
8 12 (3.48%) VoIP
9 10 (2.90%) Firewall
10 8 (2.32%) SAN
11 6 (1.74%) ADSL
11 6 (1.74%) Broadband
12 4 (1.16%) Ethernet
13 3 (0.87%) Wireless
14 2 (0.58%) Unified Communications
14 2 (0.58%) NAS
14 2 (0.58%) iSCSI
15 1 (0.29%) IP Telephony
Database & Business Intelligence
1 17 (4.93%) SQL Server
2 12 (3.48%) MySQL
3 2 (0.58%) SQL Server Reporting Services
Development Applications
1 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 40 (11.59%) Law
2 35 (10.14%) Finance
3 16 (4.64%) Legal
4 12 (3.48%) Banking
5 6 (1.74%) Manufacturing
5 6 (1.74%) Telecoms
6 4 (1.16%) Retail
6 4 (1.16%) German Language
7 3 (0.87%) French Language
7 3 (0.87%) Advertising
8 2 (0.58%) Marketing
9 1 (0.29%) Dutch Language
9 1 (0.29%) Games
9 1 (0.29%) Aerospace
9 1 (0.29%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.29%) WCF
1 1 (0.29%) LINQ
1 1 (0.29%) ASP.NET Web Forms
1 1 (0.29%) ASP.NET MVC
1 1 (0.29%) .NET
1 1 (0.29%) HTML
1 1 (0.29%) ADO.NET
1 1 (0.29%) ASP.NET
1 1 (0.29%) CSS
Miscellaneous
1 21 (6.09%) Blackberry
2 15 (4.35%) Mathematics
3 13 (3.77%) Analytical Skills
4 11 (3.19%) Management Information System
5 10 (2.90%) iPhone
6 8 (2.32%) Data Centre
7 7 (2.03%) CMDB
7 7 (2.03%) Video Conferencing
8 6 (1.74%) Handset
9 5 (1.45%) Computer Science
10 4 (1.16%) iPad
11 3 (0.87%) Fat Client
11 3 (0.87%) Thin Client
12 2 (0.58%) New Media
12 2 (0.58%) Life Science
13 1 (0.29%) Statistics
13 1 (0.29%) SecurID
13 1 (0.29%) Smartphone
13 1 (0.29%) User Experience
13 1 (0.29%) Mobile Computing
Operating Systems
1 235 (68.12%) Windows
2 123 (35.65%) Windows 7
3 64 (18.55%) Windows Server 2008
4 53 (15.36%) Windows XP
5 39 (11.30%) Windows Server 2003
6 38 (11.01%) Windows 8
7 26 (7.54%) Linux
8 25 (7.25%) Windows Server 2012
9 13 (3.77%) Windows 2000 Server
10 8 (2.32%) Mac OS
11 6 (1.74%) UNIX
11 6 (1.74%) Android
11 6 (1.74%) Red Hat Enterprise Linux
11 6 (1.74%) Windows Vista
12 3 (0.87%) Apple iOS
13 2 (0.58%) AIX
13 2 (0.58%) Mac OS X
14 1 (0.29%) Windows 2000
Processes & Methodologies
1 104 (30.14%) ITIL
2 30 (8.70%) Service Management
3 20 (5.80%) Service Delivery
3 20 (5.80%) Problem Management
4 19 (5.51%) Incident Management
5 11 (3.19%) ITSM
6 7 (2.03%) Project Planning
6 7 (2.03%) System Testing
6 7 (2.03%) Information Security
7 6 (1.74%) Mentoring
8 5 (1.45%) Line Management
9 3 (0.87%) Investment Management
9 3 (0.87%) CRM
9 3 (0.87%) PRINCE2
10 2 (0.58%) Benchmarking
10 2 (0.58%) Business Continuity
10 2 (0.58%) DevOps
10 2 (0.58%) Software Deployment
10 2 (0.58%) Data Centre Operations
10 2 (0.58%) Time Management
Programming Languages
1 33 (9.57%) SQL
2 6 (1.74%) C
3 2 (0.58%) VBA
3 2 (0.58%) PowerShell
4 1 (0.29%) C#
4 1 (0.29%) T-SQL
Qualifications
1 36 (10.43%) Microsoft Certification
2 18 (5.22%) Degree
3 17 (4.93%) ITIL Foundation Certificate
3 17 (4.93%) MCSE
3 17 (4.93%) MCP
4 16 (4.64%) Cisco Certification
4 16 (4.64%) CCNA
4 16 (4.64%) MCITP
5 10 (2.90%) MCSA
6 8 (2.32%) A+ Certification
7 4 (1.16%) MCTS
8 3 (0.87%) MOS
8 3 (0.87%) ITIL Certification
9 2 (0.58%) HND
10 1 (0.29%) SC Cleared
10 1 (0.29%) Security Cleared
10 1 (0.29%) VMware Certified Professional (VCP)
10 1 (0.29%) HNC
Quality Assurance & Compliance
1 71 (20.58%) SLA
System Software
1 191 (55.36%) Active Directory
2 20 (5.80%) VMware Infrastructure
3 12 (3.48%) XenApp
4 8 (2.32%) XenDesktop
4 8 (2.32%) Citrix Presentation Server
5 7 (2.03%) vSphere
5 7 (2.03%) Terminal Services
6 6 (1.74%) VMware Workstation
6 6 (1.74%) VMware ESXi
7 1 (0.29%) Hyper-V
7 1 (0.29%) Terminal Server
Systems Management
1 16 (4.64%) SCCM
2 8 (2.32%) ARCserve
2 8 (2.32%) WSUS
3 3 (0.87%) SCSM
3 3 (0.87%) Norton AntiVirus
4 2 (0.58%) Tivoli
5 1 (0.29%) DameWare
Vendors
1 154 (44.64%) Microsoft
2 70 (20.29%) Citrix
3 28 (8.12%) VMware
4 16 (4.64%) HP
5 13 (3.77%) Cisco
6 12 (3.48%) Oracle
6 12 (3.48%) Remedy
6 12 (3.48%) McAfee
7 8 (2.32%) CA
7 8 (2.32%) Apple
8 7 (2.03%) Salesforce.com
8 7 (2.03%) Adobe
8 7 (2.03%) Macromedia
9 5 (1.45%) Altiris
10 3 (0.87%) Dell KACE
10 3 (0.87%) Lotus
10 3 (0.87%) SAP
10 3 (0.87%) Symantec
11 2 (0.58%) Sophos
11 2 (0.58%) IBM
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