The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 648 693 717
Rank change year-on-year
+45 +24
Permanent jobs requiring a 1st Line Support Analyst 270 265 263
As % of all permanent IT jobs located in the UK 0.28% 0.24% 0.23%
As % of the Job Titles category 0.29% 0.25% 0.23%
Number of salaries quoted 238 248 245
Median salary £22,500 £21,180 £22,000
Median salary % change year-on-year
+6.23% -3.72%
90% offered a salary of more than £18,500 £18,000 £17,500
10% offered a salary of more than £30,000 £27,500 £29,650
UK excluding London median salary £21,000 £20,750 £20,500
% change year-on-year
+1.20% +1.21%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92774 105028 112463
As % of all permanent IT jobs located in the UK 96.34% 96.19% 96.44%
Number of salaries quoted 78073 87099 90668
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 27 August 2016 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 254 £22,500 +4.65% 16
London +49 87 £23,000 -4.16% 1
South East +10 74 £21,250 +2.40% 10
Yorkshire +42 24 £20,000 -6.36%
East of England +18 17 £20,250 -3.57% 3
East Midlands +7 16 £22,750 +16.66% 1
Surrey +34 15 £22,000 +6.02% 4
Buckinghamshire +33 14 £20,000 +14.28% 1
South West 0 14 £25,000 +19.04% 1
Oxfordshire +2 13 £23,500 +13.93% 1
North West +11 12 £23,000 +12.19%
Hampshire -16 12 £21,250 -15.00% 1
Milton Keynes +20 11 £20,000 +14.28%
Oxford +4 11 £24,750 +28.57% 1
Hertfordshire +24 10 £20,500 -2.38% 2
Northamptonshire +7 10 £27,000 +42.10%
West Midlands -8 10 £20,000 +5.26%
Manchester +14 9 £25,000 +16.27%
Bristol +18 8 £30,000 +42.85%
West Yorkshire +16 8 £19,500 -8.70%
East Yorkshire -2 8 £23,000 +6.97%
Southampton -4 8 £21,250 +6.25% 1
Hull -4 8 £23,000 +6.97%
Wales - 8 £18,500 -
Leeds +26 7 £20,000 -14.89%
Northampton +12 7 £30,000 +57.89%
Kent +14 6 - -
South Wales - 6 £18,500 -
Cardiff - 6 £18,500 -
Gloucestershire - 6 £19,000 -

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 374 (67.75%) Windows
2 295 (53.44%) Active Directory
3 228 (41.30%) Microsoft
4 183 (33.15%) MS Office
5 180 (32.61%) ITIL
6 179 (32.43%) Windows 7
7 152 (27.54%) MS Excel
8 92 (16.67%) Windows XP
9 89 (16.12%) MS Exchange
10 81 (14.67%) Windows Server
11 72 (13.04%) SLA
12 68 (12.32%) Finance
13 63 (11.41%) Windows 8
14 56 (10.14%) SQL
15 53 (9.60%) VMware
16 50 (9.06%) Cisco
16 50 (9.06%) Degree
17 48 (8.70%) VoIP
17 48 (8.70%) Citrix
17 48 (8.70%) iManage
18 47 (8.51%) Windows Server 2008
19 45 (8.15%) Service Management
20 42 (7.61%) TCP/IP
21 41 (7.43%) ITIL Certification
21 41 (7.43%) Windows Server 2012
22 40 (7.25%) Office 365
23 37 (6.70%) Windows 10
24 35 (6.34%) Windows Server 2003
25 33 (5.98%) VMware Infrastructure
26 32 (5.80%) Incident Management

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (16.12%) MS Exchange
2 24 (4.35%) Exchange Server 2010
3 13 (2.36%) Skype for Business
4 11 (1.99%) Exchange Server 2007
4 11 (1.99%) SharePoint
5 10 (1.81%) Blackberry Enterprise Server
6 9 (1.63%) Exchange Server 2013
7 8 (1.45%) IIS
8 7 (1.27%) Exchange Server 2003
9 6 (1.09%) Exchange Server 2000
10 4 (0.72%) IBM Notes
Applications
1 183 (33.15%) MS Office
2 152 (27.54%) MS Excel
3 12 (2.17%) MS PowerPoint
4 3 (0.54%) Adobe Creative Suite
5 2 (0.36%) Spreadsheet
6 1 (0.18%) MS Project
6 1 (0.18%) MS Visio
6 1 (0.18%) Photoshop
Business Applications
1 4 (0.72%) SAP Oil and Gas
2 2 (0.36%) thinkFolio
3 1 (0.18%) Dynamics AX
3 1 (0.18%) Eagle PACE
3 1 (0.18%) Remedy ITSM
Cloud Services
1 40 (7.25%) Office 365
2 11 (1.99%) Microsoft Azure
3 4 (0.72%) Dropbox
4 3 (0.54%) Google Apps
5 2 (0.36%) Google Drive
6 1 (0.18%) Mimecast
6 1 (0.18%) SaaS
Communications & Networking
1 48 (8.70%) VoIP
2 42 (7.61%) TCP/IP
3 30 (5.43%) DNS
3 30 (5.43%) Firewall
4 29 (5.25%) DHCP
5 26 (4.71%) VPN
6 23 (4.17%) SAN
7 20 (3.62%) LAN
8 12 (2.17%) Internet
8 12 (2.17%) Wireless
9 11 (1.99%) PBX
9 11 (1.99%) WAN
10 10 (1.81%) IP Telephony
11 8 (1.45%) ADSL
12 5 (0.91%) Extranet
12 5 (0.91%) WebEx
13 4 (0.72%) Cisco IPT
13 4 (0.72%) Intranet
13 4 (0.72%) Skype
14 3 (0.54%) Remote Desktop
Database & Business Intelligence
1 30 (5.43%) SQL Server
2 10 (1.81%) SQL Server 2008
3 9 (1.63%) SQL Server 2012
4 5 (0.91%) SQL Server 2000
4 5 (0.91%) SQL Server 2005
5 3 (0.54%) MS Access
6 1 (0.18%) Crystal Reports
6 1 (0.18%) FileMaker
6 1 (0.18%) Relational Database
6 1 (0.18%) SQL Server 2014
6 1 (0.18%) SQL Server Integration Services
6 1 (0.18%) SQL Server Reporting Services
General
1 68 (12.32%) Finance
2 18 (3.26%) Law
2 18 (3.26%) Telecoms
3 14 (2.54%) Legal
4 10 (1.81%) Back Office
4 10 (1.81%) Front Office
5 9 (1.63%) Retail
6 8 (1.45%) Banking
6 8 (1.45%) Manufacturing
6 8 (1.45%) Marketing
7 7 (1.27%) German Language
8 6 (1.09%) Spanish Language
9 5 (0.91%) Electronics
10 4 (0.72%) Automotive
11 2 (0.36%) French Language
11 2 (0.36%) Japanese Language
11 2 (0.36%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 18 (3.26%) .NET
2 17 (3.08%) XML
3 15 (2.72%) Web Services
4 9 (1.63%) EDI
4 9 (1.63%) SOAP
5 8 (1.45%) ASP.NET
6 7 (1.27%) XSL
7 6 (1.09%) HTML
8 3 (0.54%) CSS
9 2 (0.36%) CSS3
10 1 (0.18%) COM
10 1 (0.18%) XMPP
Miscellaneous
1 25 (4.53%) Analytical Skills
2 23 (4.17%) Blackberry
3 14 (2.54%) Management Information System
4 13 (2.36%) iPhone
4 13 (2.36%) Smartphone
5 12 (2.17%) Computer Science
6 11 (1.99%) Data Protection Act
7 10 (1.81%) Virtual Team
8 6 (1.09%) Data Centre
8 6 (1.09%) Mathematics
8 6 (1.09%) Replication
9 5 (0.91%) Driving Licence
9 5 (0.91%) Fat Client
9 5 (0.91%) Thin Client
10 4 (0.72%) iPad
10 4 (0.72%) RSA SecurID
10 4 (0.72%) User Experience
10 4 (0.72%) Video Conferencing
11 3 (0.54%) e-Learning
11 3 (0.54%) Video Editing
Operating Systems
1 374 (67.75%) Windows
2 179 (32.43%) Windows 7
3 92 (16.67%) Windows XP
4 81 (14.67%) Windows Server
5 63 (11.41%) Windows 8
6 47 (8.51%) Windows Server 2008
7 41 (7.43%) Windows Server 2012
8 37 (6.70%) Windows 10
9 35 (6.34%) Windows Server 2003
10 19 (3.44%) Mac OS X
11 17 (3.08%) Android
11 17 (3.08%) Linux
12 12 (2.17%) Unix
13 11 (1.99%) Windows Vista
14 9 (1.63%) Apple iOS
14 9 (1.63%) Windows 2000 Server
15 4 (0.72%) VMS
15 4 (0.72%) Windows Mobile
16 3 (0.54%) Windows NT
17 2 (0.36%) Red Hat Enterprise Linux
Processes & Methodologies
1 180 (32.61%) ITIL
2 45 (8.15%) Service Management
3 32 (5.80%) Incident Management
4 26 (4.71%) Problem Management
5 18 (3.26%) Network Monitoring
6 17 (3.08%) Service Delivery
7 13 (2.36%) Continuous Improvement
7 13 (2.36%) Data Protection
7 13 (2.36%) ITIL V3
7 13 (2.36%) Kalman Filter
8 12 (2.17%) Time Management
8 12 (2.17%) Web Filtering
9 11 (1.99%) Capacity Planning
9 11 (1.99%) ITSM
10 10 (1.81%) Network Management
10 10 (1.81%) Trend Analysis
11 9 (1.63%) Change Management
11 9 (1.63%) CRM
11 9 (1.63%) Information Security
12 8 (1.45%) Logistics
Programming Languages
1 56 (10.14%) SQL
2 14 (2.54%) VB
3 11 (1.99%) C
3 11 (1.99%) C#
4 4 (0.72%) PowerShell
5 3 (0.54%) Java
6 1 (0.18%) JavaScript
6 1 (0.18%) Tcl
Qualifications
1 50 (9.06%) Degree
2 41 (7.43%) ITIL Certification
3 32 (5.80%) Microsoft Certification
4 31 (5.62%) CCNA
4 31 (5.62%) Cisco Certification
5 26 (4.71%) MCP
6 22 (3.99%) SC Cleared
6 22 (3.99%) Security Cleared
7 20 (3.62%) MCSE
8 14 (2.54%) Network+ Certification
9 12 (2.17%) MCITP
10 11 (1.99%) MCSA
11 7 (1.27%) MCDST
12 6 (1.09%) HND
13 3 (0.54%) A+ Certification
13 3 (0.54%) ITIL Foundation Certificate
14 2 (0.36%) DBS Check
15 1 (0.18%) HNC
15 1 (0.18%) MCTS
Quality Assurance & Compliance
1 72 (13.04%) SLA
System Software
1 295 (53.44%) Active Directory
2 33 (5.98%) VMware Infrastructure
3 15 (2.72%) XenApp
4 11 (1.99%) Hyper-V
5 5 (0.91%) XenDesktop
6 2 (0.36%) Terminal Server
6 2 (0.36%) Terminal Services
6 2 (0.36%) Virtual Machines
7 1 (0.18%) VMware ESXi
7 1 (0.18%) VMware Workstation
7 1 (0.18%) vSphere
Systems Management
1 7 (1.27%) Nagios
2 5 (0.91%) DameWare
2 5 (0.91%) Perfmon
3 2 (0.36%) SCCM
4 1 (0.18%) Backup Exec
4 1 (0.18%) Cisco CUCM
4 1 (0.18%) Failover Clustering
Vendors
1 228 (41.30%) Microsoft
2 53 (9.60%) VMware
3 50 (9.06%) Cisco
4 48 (8.70%) Citrix
4 48 (8.70%) iManage
5 26 (4.71%) Apple
6 21 (3.80%) HP
7 15 (2.72%) Sophos
8 14 (2.54%) WatchGuard
9 12 (2.17%) Extreme Networks
9 12 (2.17%) ServiceNow
9 12 (2.17%) SolarWinds
10 9 (1.63%) Oracle
11 8 (1.45%) Avaya
11 8 (1.45%) Remedy
12 7 (1.27%) Veeam
13 6 (1.09%) Bloomberg
13 6 (1.09%) Juniper
14 5 (0.91%) Altiris
14 5 (0.91%) Dell
Cobham, Surrey
Experis Ltd
Posted: 2 days ago
Cobham, Surrey
Sanderson
Salary: £21000 - £25000 per annum + Benefits
Posted: 2 days ago
Swindon, Wiltshire
Tank Recruitment Limited
Posted: Yesterday
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: Yesterday
Epsom, Surrey
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 3 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 21 hours ago
Oxford, Oxfordshire
Corriculo
Salary: £18,000 - £25,000 per year
Posted: 11 days ago
Newport Pagnell
Recruitment Genius Ltd
Salary: £16000 - £22000 per annum
Posted: 11 days ago
Letchworth Garden City
Deerfoot IT Resources Ltd
Salary: £20000 - £22000 per annum
Posted: 25 days ago
West Sussex
greywood
Salary: £20000 - £24000 per annum + Benefits
Posted: 26 days ago
Guildford
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 22 days ago