The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 763 714 794
Rank change year-on-year
-49 +80
Permanent jobs requiring a 1st Line Support Analyst 140 151 89
As % of all permanent IT jobs located in the UK 0.12% 0.14% 0.075%
As % of the Job Titles category 0.13% 0.15% 0.079%
Number of salaries quoted 134 137 84
Average salary £20,500 £19,500 £19,500
Average salary % change year-on-year
+5.12% -
90% offered a salary of more than £16,500 £16,500 £16,500
10% offered a salary of more than £27,900 £25,000 £23,022
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108942 102831 113237
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.16%
Number of salaries quoted 88146 85231 96833
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 20 August 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 134 £20,500 +5.12% 13
South East +3 52 £20,000 +2.56% 1
London -5 37 £23,000 +5.74% 4
East of England +10 19 £20,000 +21.21% 1
Surrey +3 15 £21,500 +6.17%
Hampshire +7 14 £30,000 +100.00%
South West -12 14 £16,500 -13.15%
Essex - 10 £20,000 -
Bath -14 9 £16,500 -15.38%
Somerset -19 9 £16,500 -15.38%
Brentwood - 9 £20,000 -
Berkshire -15 8 £21,500 +13.15% 1
Buckinghamshire +5 7 £18,000 -
Farnborough +2 7 £32,500 +128.07%
Milton Keynes -4 7 £18,000 -
Southampton - 7 £20,000 -
Reading -2 6 £21,500 +30.30%
North West -28 6 £16,500 -17.70% 2
Cheshire -18 4 £18,500 -26.00% 1
Cambridge -1 3 £20,500 +13.88% 1
Croydon -1 3 £24,000 -
Kent -3 3 £21,500 -6.52%
Cambridgeshire -4 3 £20,500 +20.58% 1
Hertfordshire -5 3 £26,500 +60.60%
Yorkshire -37 3 £20,000 -14.89% 4
Bedfordshire - 3 £22,750 -
Gloucestershire - 3 £20,000 -
Woking - 3 £16,000 -
Rickmansworth - 3 £26,500 -
Redhill - 3 £21,500 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 188 (61.24%) Windows
2 151 (49.19%) Microsoft
3 121 (39.41%) Active Directory
4 116 (37.79%) MS Office
5 89 (28.99%) MS Excel
6 85 (27.69%) ITIL
7 73 (23.78%) Windows 7
8 67 (21.82%) Windows XP
9 60 (19.54%) SLA
10 38 (12.38%) Windows Server 2003
11 36 (11.73%) Finance
12 32 (10.42%) Windows Server 2008
13 30 (9.77%) Microsoft Certification
13 30 (9.77%) Citrix
14 27 (8.79%) MS Exchange
14 27 (8.79%) Windows 8
15 26 (8.47%) SQL
16 22 (7.17%) Degree
17 21 (6.84%) A+ Certification
18 20 (6.51%) TCP/IP
18 20 (6.51%) VMware
18 20 (6.51%) Blackberry
19 19 (6.19%) LAN
19 19 (6.19%) MCP
20 17 (5.54%) MCSE
20 17 (5.54%) WAN
21 16 (5.21%) Legal
21 16 (5.21%) Incident Management
21 16 (5.21%) Retail
22 15 (4.89%) VMware Infrastructure

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (8.79%) MS Exchange
2 14 (4.56%) IIS
3 9 (2.93%) IBM Notes
4 7 (2.28%) Blackberry Enterprise Server
5 6 (1.95%) Exchange Server 2007
6 5 (1.63%) Exchange Server 2000
6 5 (1.63%) WorkSite
7 3 (0.98%) Exchange Server 2003
7 3 (0.98%) Lync
7 3 (0.98%) Exchange Server 2010
8 2 (0.65%) Exchange Server 2013
8 2 (0.65%) SharePoint
8 2 (0.65%) SAS
Applications
1 116 (37.79%) MS Office
2 89 (28.99%) MS Excel
3 8 (2.61%) MS PowerPoint
4 3 (0.98%) Spreadsheet
Business Applications
1 3 (0.98%) Dynamics AX
Cloud Services
1 4 (1.30%) Office 365
2 2 (0.65%) Microsoft Azure
3 1 (0.33%) Cloud Computing
Communications & Networking
1 20 (6.51%) TCP/IP
2 19 (6.19%) LAN
3 17 (5.54%) WAN
4 11 (3.58%) VoIP
5 10 (3.26%) Wireless
6 9 (2.93%) Internet
6 9 (2.93%) Firewall
7 7 (2.28%) VPN
8 6 (1.95%) DNS
8 6 (1.95%) DHCP
9 4 (1.30%) SAN
9 4 (1.30%) ADSL
10 3 (0.98%) Unified Communications
10 3 (0.98%) Structured Cabling
10 3 (0.98%) IP Telephony
10 3 (0.98%) Cisco IPT
11 2 (0.65%) Cisco IOS
11 2 (0.65%) Network Security
12 1 (0.33%) Cisco ASA
12 1 (0.33%) Cisco PIX
Database & Business Intelligence
1 15 (4.89%) SQL Server
2 4 (1.30%) Data Warehouse
3 2 (0.65%) Oracle Reports
3 2 (0.65%) MS Access
Development Applications
1 4 (1.30%) Team Foundation Server
General
1 36 (11.73%) Finance
2 16 (5.21%) Legal
2 16 (5.21%) Retail
3 13 (4.23%) Telecoms
4 10 (3.26%) Banking
5 8 (2.61%) Law
6 4 (1.30%) Publishing
6 4 (1.30%) German Language
7 2 (0.65%) Japanese Language
7 2 (0.65%) Military
7 2 (0.65%) Marketing
7 2 (0.65%) Billing
7 2 (0.65%) Aerospace
7 2 (0.65%) Front Office
7 2 (0.65%) Electronics
8 1 (0.33%) Advertising
8 1 (0.33%) Investment Banking
8 1 (0.33%) Wholesale Banking
8 1 (0.33%) Multimedia
8 1 (0.33%) Turkish Language
Libraries, Frameworks & Software Standards
1 6 (1.95%) HTML
1 6 (1.95%) .NET
2 3 (0.98%) CSS
3 2 (0.65%) ASP.NET
4 1 (0.33%) COM
4 1 (0.33%) XML
4 1 (0.33%) WAP
4 1 (0.33%) jQuery
Miscellaneous
1 20 (6.51%) Blackberry
2 14 (4.56%) EPoS
3 9 (2.93%) Computer Science
4 5 (1.63%) Mathematics
5 4 (1.30%) Statistics
5 4 (1.30%) AS400
6 2 (0.65%) Replication
6 2 (0.65%) Smartphone
6 2 (0.65%) Management Information System
6 2 (0.65%) iPhone
6 2 (0.65%) iPad
6 2 (0.65%) Mobile Banking
7 1 (0.33%) Hedge funds
7 1 (0.33%) Foreign Exchange (FX)
7 1 (0.33%) Wiki
7 1 (0.33%) Fat Client
7 1 (0.33%) Video Conferencing
7 1 (0.33%) Chip and PIN
7 1 (0.33%) Thin Client
7 1 (0.33%) PDA
Operating Systems
1 188 (61.24%) Windows
2 73 (23.78%) Windows 7
3 67 (21.82%) Windows XP
4 38 (12.38%) Windows Server 2003
5 32 (10.42%) Windows Server 2008
6 27 (8.79%) Windows 8
7 12 (3.91%) Windows Server 2012
8 6 (1.95%) Windows 2000 Server
8 6 (1.95%) Mac OS X
9 5 (1.63%) Windows Vista
10 3 (0.98%) Windows Mobile
10 3 (0.98%) Windows 2000
11 2 (0.65%) UNIX
12 1 (0.33%) Solaris
12 1 (0.33%) Linux
12 1 (0.33%) Apple iOS
Processes & Methodologies
1 85 (27.69%) ITIL
2 16 (5.21%) Incident Management
3 11 (3.58%) Service Management
4 10 (3.26%) Problem Management
5 9 (2.93%) Software Distribution
6 8 (2.61%) Time Management
7 6 (1.95%) Project Management
7 6 (1.95%) Document Management
8 5 (1.63%) Service Delivery
9 4 (1.30%) Disaster Recovery
9 4 (1.30%) Continuous Improvement
10 3 (0.98%) CRM
10 3 (0.98%) Kalman Filter
11 2 (0.65%) E-Commerce
11 2 (0.65%) ERP
11 2 (0.65%) Asset Management
11 2 (0.65%) Information Management
11 2 (0.65%) ITSM
11 2 (0.65%) Risk Management
11 2 (0.65%) Workflow
Programming Languages
1 26 (8.47%) SQL
2 9 (2.93%) C#
3 5 (1.63%) C
3 5 (1.63%) JavaScript
4 3 (0.98%) T-SQL
4 3 (0.98%) VB
4 3 (0.98%) PowerShell
5 2 (0.65%) VB.NET
5 2 (0.65%) VBA
5 2 (0.65%) VB6
6 1 (0.33%) C++
6 1 (0.33%) Java
Qualifications
1 30 (9.77%) Microsoft Certification
2 22 (7.17%) Degree
3 21 (6.84%) A+ Certification
4 19 (6.19%) MCP
5 17 (5.54%) MCSE
6 11 (3.58%) ITIL Certification
6 11 (3.58%) CCNA
6 11 (3.58%) Cisco Certification
7 9 (2.93%) MCITP
8 8 (2.61%) ITIL Foundation Certificate
9 7 (2.28%) Security Cleared
9 7 (2.28%) SC Cleared
10 6 (1.95%) Network+ Certification
10 6 (1.95%) MCSA
11 3 (0.98%) HND
11 3 (0.98%) MCDST
12 2 (0.65%) Security+ Certification
13 1 (0.33%) DV Cleared
13 1 (0.33%) CCSA
13 1 (0.33%) JNCIA
Quality Assurance & Compliance
1 60 (19.54%) SLA
2 3 (0.98%) ISO/IEC 27001
3 2 (0.65%) QA
System Software
1 121 (39.41%) Active Directory
2 15 (4.89%) VMware Infrastructure
3 9 (2.93%) Hyper-V
4 3 (0.98%) XenApp
4 3 (0.98%) XenDesktop
5 1 (0.33%) vSphere
5 1 (0.33%) UAG
Systems Management
1 8 (2.61%) DameWare
2 2 (0.65%) Backup Exec
2 2 (0.65%) Cisco CUCM
2 2 (0.65%) FortiGate
Vendors
1 151 (49.19%) Microsoft
2 30 (9.77%) Citrix
3 20 (6.51%) VMware
4 12 (3.91%) Cisco
5 9 (2.93%) SAP
5 9 (2.93%) Interwoven
5 9 (2.93%) Lotus
6 7 (2.28%) HP
7 6 (1.95%) Oracle
7 6 (1.95%) Apple
8 4 (1.30%) McAfee
8 4 (1.30%) Sophos
9 3 (0.98%) LANDesk
9 3 (0.98%) Juniper
10 2 (0.65%) BT
10 2 (0.65%) SolarWinds
10 2 (0.65%) Aruba
10 2 (0.65%) Mitel
10 2 (0.65%) Avaya
11 1 (0.33%) Red Hat
Wigan, Lancashire
Advantage XPO
Salary: £13000 - £14500 per annum
Posted: 18 hours ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £18k - 23k per year
Posted: Yesterday
Cheshire
SmartSourcing plc
Salary: Negotiable
Posted: Yesterday
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 5 days ago
Central London / West End
Randstad Technologies
Salary: £25000.00 per annum + Benefits
Posted: 5 days ago
London
Vertical IT
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £15000 - £16000 per annum + Pension, Life, Health, Shares, Gym
Posted: 5 days ago
Wakefield, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £16 - £17000 per annum
Posted: 5 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 5 days ago
Rotherham, South Yorkshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 6 days ago
Leicester, Leicestershire
Topps Tiles
Salary: Up to £17,000 per annum plus company bonus and pension scheme
Posted: 13 days ago