The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 627 712 691
Rank change year-on-year
+85 -21
Permanent jobs requiring a 1st Line Support Analyst 298 249 302
As % of all permanent IT jobs located in the UK 0.30% 0.23% 0.26%
As % of the Job Titles category 0.32% 0.23% 0.27%
Number of salaries quoted 263 223 283
Median salary £22,500 £21,000 £22,000
Median salary % change year-on-year
+7.14% -4.54%
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £29,800 £26,500 £28,450
UK excluding London median salary £20,000 £20,500 £20,500
% change year-on-year
-2.43% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94453 106197 112297
As % of all permanent IT jobs located in the UK 96.44% 96.32% 96.48%
Number of salaries quoted 79493 87537 91539
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 26 July 2016 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +82 283 £22,500 +7.14% 30
London +88 115 £23,000 -5.64% 7
South East +13 71 £20,000 -6.97% 12
East of England +23 24 £20,000 -4.76% 1
Surrey +40 22 £22,000 -10.20% 1
Yorkshire +46 21 £18,000 -2.70% 1
East Midlands +9 15 £22,000 +15.78% 2
South West +25 13 £23,000 +12.19% 1
West Midlands -6 13 £20,000 +5.26% 3
Hertfordshire +21 12 £20,500 -2.38% 1
North West +22 11 £21,000 +3.70% 3
Croydon +6 11 £22,000 +18.91%
Oxfordshire -14 11 £22,500 +2.27% 3
City of London +61 9 £25,000 +4.71% 1
Buckinghamshire +25 9 £20,000 +5.26% 4
West Yorkshire +19 9 £18,000 -15.73%
Leeds +32 8 £18,000 -21.50%
Manchester +6 8 £25,000 +16.27% 3
Northamptonshire +5 8 £24,000 +35.21% 1
Oxford +5 8 £24,125 +25.32% 2
Hampshire -14 8 £19,500 -22.00% 3
Milton Keynes +14 7 £20,000 +5.26% 4
Kent +3 7 £26,250 +34.61%
East Yorkshire - 7 £21,250 -
Hull - 7 £21,250 -
Bedfordshire +26 6 £18,000 -12.19%
Bristol +25 6 £25,000 +19.04%
Wales - 6 £18,500 - 2
East Sussex +15 5 £16,000 -36.00%
Northampton +1 5 £24,000 +35.21%

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 July 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 384 (66.44%) Windows
2 300 (51.90%) Active Directory
3 249 (43.08%) Microsoft
4 194 (33.56%) Windows 7
5 193 (33.39%) MS Office
6 180 (31.14%) ITIL
7 159 (27.51%) MS Excel
8 98 (16.96%) Windows XP
9 90 (15.57%) MS Exchange
10 81 (14.01%) Windows Server
11 72 (12.46%) Windows 8
12 71 (12.28%) SLA
13 68 (11.76%) Finance
14 65 (11.25%) Citrix
15 63 (10.90%) VMware
16 53 (9.17%) Cisco
17 51 (8.82%) SQL
18 50 (8.65%) Office 365
19 49 (8.48%) Windows Server 2012
19 49 (8.48%) Degree
20 46 (7.96%) Windows Server 2008
20 46 (7.96%) iManage
21 43 (7.44%) TCP/IP
21 43 (7.44%) Service Management
22 42 (7.27%) ITIL Certification
23 41 (7.09%) VoIP
24 39 (6.75%) Windows 10
25 38 (6.57%) Incident Management
26 37 (6.40%) Firewall
26 37 (6.40%) MCP

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (15.57%) MS Exchange
2 32 (5.54%) Exchange Server 2010
3 19 (3.29%) Exchange Server 2007
4 17 (2.94%) SharePoint
5 16 (2.77%) Skype for Business
6 14 (2.42%) Blackberry Enterprise Server
7 13 (2.25%) Exchange Server 2013
8 10 (1.73%) Exchange Server 2003
9 8 (1.38%) IIS
10 7 (1.21%) Exchange Server 2000
11 4 (0.69%) IBM Notes
Applications
1 193 (33.39%) MS Office
2 159 (27.51%) MS Excel
3 16 (2.77%) MS PowerPoint
4 3 (0.52%) Adobe Creative Suite
5 2 (0.35%) Spreadsheet
6 1 (0.17%) MS Project
6 1 (0.17%) MS Visio
6 1 (0.17%) Photoshop
Business Applications
1 4 (0.69%) thinkFolio
2 2 (0.35%) SAP Oil and Gas
3 1 (0.17%) Dynamics AX
3 1 (0.17%) Dynamics CRM
3 1 (0.17%) Eagle PACE
3 1 (0.17%) Remedy ITSM
Cloud Services
1 50 (8.65%) Office 365
2 14 (2.42%) Microsoft Azure
3 3 (0.52%) Google Apps
4 2 (0.35%) Dropbox
4 2 (0.35%) Google Drive
4 2 (0.35%) Mimecast
5 1 (0.17%) Cloud Computing
5 1 (0.17%) SaaS
Communications & Networking
1 43 (7.44%) TCP/IP
2 41 (7.09%) VoIP
3 37 (6.40%) Firewall
4 33 (5.71%) VPN
5 32 (5.54%) DNS
6 27 (4.67%) DHCP
7 20 (3.46%) LAN
8 16 (2.77%) PBX
8 16 (2.77%) SAN
9 14 (2.42%) Internet
10 13 (2.25%) IP Telephony
11 11 (1.90%) ADSL
11 11 (1.90%) Extranet
11 11 (1.90%) WAN
11 11 (1.90%) Wireless
12 5 (0.87%) Unified Communications
12 5 (0.87%) WebEx
13 4 (0.69%) Cisco IPT
13 4 (0.69%) Intranet
14 3 (0.52%) PSTN
Database & Business Intelligence
1 28 (4.84%) SQL Server
2 10 (1.73%) SQL Server 2008
3 9 (1.56%) SQL Server 2012
4 5 (0.87%) MS Access
4 5 (0.87%) SQL Server 2000
4 5 (0.87%) SQL Server 2005
5 1 (0.17%) BusinessObjects
5 1 (0.17%) Relational Database
5 1 (0.17%) SQL Server 2014
5 1 (0.17%) SQL Server Integration Services
5 1 (0.17%) SQL Server Reporting Services
General
1 68 (11.76%) Finance
2 24 (4.15%) Law
3 19 (3.29%) Legal
3 19 (3.29%) Telecoms
4 9 (1.56%) Front Office
4 9 (1.56%) German Language
4 9 (1.56%) Retail
5 8 (1.38%) Banking
6 7 (1.21%) Back Office
7 6 (1.04%) Manufacturing
8 4 (0.69%) Automotive
8 4 (0.69%) Marketing
9 3 (0.52%) Electronics
9 3 (0.52%) Japanese Language
10 2 (0.35%) French Language
10 2 (0.35%) Pharmaceutical
10 2 (0.35%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (2.08%) .NET
2 11 (1.90%) XML
3 9 (1.56%) Web Services
4 6 (1.04%) ASP.NET
5 5 (0.87%) EDI
5 5 (0.87%) HTML
5 5 (0.87%) SOAP
5 5 (0.87%) XSL
6 3 (0.52%) XMPP
7 2 (0.35%) CSS
7 2 (0.35%) CSS3
8 1 (0.17%) COM
Miscellaneous
1 34 (5.88%) Blackberry
2 28 (4.84%) Analytical Skills
3 16 (2.77%) iPhone
3 16 (2.77%) Smartphone
4 14 (2.42%) Data Protection Act
4 14 (2.42%) Management Information System
5 11 (1.90%) Computer Science
6 8 (1.38%) RSA SecurID
7 6 (1.04%) Data Centre
7 6 (1.04%) Mathematics
7 6 (1.04%) Replication
7 6 (1.04%) Video Conferencing
8 5 (0.87%) Driving Licence
8 5 (0.87%) Fat Client
8 5 (0.87%) Thin Client
9 4 (0.69%) iPad
9 4 (0.69%) User Experience
9 4 (0.69%) Virtual Team
10 3 (0.52%) e-Learning
10 3 (0.52%) Video Editing
Operating Systems
1 384 (66.44%) Windows
2 194 (33.56%) Windows 7
3 98 (16.96%) Windows XP
4 81 (14.01%) Windows Server
5 72 (12.46%) Windows 8
6 49 (8.48%) Windows Server 2012
7 46 (7.96%) Windows Server 2008
8 39 (6.75%) Windows 10
9 35 (6.06%) Windows Server 2003
10 25 (4.33%) Android
11 14 (2.42%) Linux
11 14 (2.42%) Windows Vista
12 13 (2.25%) Mac OS X
13 12 (2.08%) Apple iOS
14 10 (1.73%) Unix
14 10 (1.73%) Windows 2000 Server
15 4 (0.69%) Windows Mobile
16 3 (0.52%) Windows NT
17 2 (0.35%) VMS
18 1 (0.17%) CentOS
Processes & Methodologies
1 180 (31.14%) ITIL
2 43 (7.44%) Service Management
3 38 (6.57%) Incident Management
4 28 (4.84%) Problem Management
5 21 (3.63%) Service Delivery
6 18 (3.11%) Data Protection
7 17 (2.94%) Network Monitoring
8 16 (2.77%) Coaching
9 15 (2.60%) ITIL V3
10 14 (2.42%) Capacity Planning
10 14 (2.42%) Continuous Improvement
11 13 (2.25%) Kalman Filter
12 12 (2.08%) Time Management
12 12 (2.08%) Web Filtering
13 10 (1.73%) CRM
13 10 (1.73%) Network Management
14 9 (1.56%) Asset Management
14 9 (1.56%) Change Management
14 9 (1.56%) ITSM
14 9 (1.56%) Mobile Device Management
Programming Languages
1 51 (8.82%) SQL
2 12 (2.08%) VB
3 11 (1.90%) C
4 9 (1.56%) C#
5 4 (0.69%) Java
5 4 (0.69%) PowerShell
Qualifications
1 49 (8.48%) Degree
2 42 (7.27%) ITIL Certification
3 37 (6.40%) MCP
3 37 (6.40%) Microsoft Certification
4 35 (6.06%) Cisco Certification
5 33 (5.71%) CCNA
6 23 (3.98%) SC Cleared
6 23 (3.98%) Security Cleared
7 21 (3.63%) MCSE
8 17 (2.94%) Network+ Certification
9 13 (2.25%) MCSA
10 12 (2.08%) MCITP
11 9 (1.56%) MCDST
12 7 (1.21%) A+ Certification
13 4 (0.69%) ITIL Foundation Certificate
14 3 (0.52%) HND
15 2 (0.35%) DBS Check
16 1 (0.17%) HNC
16 1 (0.17%) MOS
Quality Assurance & Compliance
1 71 (12.28%) SLA
System Software
1 300 (51.90%) Active Directory
2 35 (6.06%) VMware Infrastructure
3 18 (3.11%) XenApp
4 16 (2.77%) Hyper-V
5 6 (1.04%) Terminal Server
5 6 (1.04%) XenDesktop
6 3 (0.52%) Virtual Machines
7 1 (0.17%) Terminal Services
7 1 (0.17%) VMware ESXi
7 1 (0.17%) VMware Server
7 1 (0.17%) vSphere
Systems Management
1 10 (1.73%) SCCM
2 7 (1.21%) Nagios
3 5 (0.87%) DameWare
3 5 (0.87%) Perfmon
4 3 (0.52%) Backup Exec
4 3 (0.52%) Cisco CUCM
5 1 (0.17%) ServiceCenter
Vendors
1 249 (43.08%) Microsoft
2 65 (11.25%) Citrix
3 63 (10.90%) VMware
4 53 (9.17%) Cisco
5 46 (7.96%) iManage
6 27 (4.67%) HP
7 24 (4.15%) Apple
8 19 (3.29%) WatchGuard
9 17 (2.94%) Sophos
10 12 (2.08%) Avaya
10 12 (2.08%) Extreme Networks
10 12 (2.08%) ServiceNow
10 12 (2.08%) SolarWinds
11 9 (1.56%) Bloomberg
11 9 (1.56%) Juniper
11 9 (1.56%) Oracle
11 9 (1.56%) Veeam
12 8 (1.38%) Dell
12 8 (1.38%) Remedy
13 5 (0.87%) AppSense
Southampton, Hampshire
Experis Ltd
Salary: £20000.00 - £22500.00 per annum + shift uplift
Posted: 10 hours ago
City, London
Ashdown IT
Salary: £26000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 1 hour ago
Cardiff, South Glamorgan
The People Network
Salary: £17000 - £20000 per annum + Pension, Healthcare
Posted: Yesterday
Oxford, Oxfordshire
Corriculo
Salary: Up to £25,000 per annum
Posted: 23 hours ago
Kettering, Northamptonshire
Crimson Ltd
Salary: £16000 - £18000 per annum + benefits
Posted: 23 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Searchability
Salary: £18000 - £23000 per annum + Pension,
Posted: 16 hours ago
Spalding, Lincolnshire
The Bridge Ltd
Salary: From £20,000 to £23,000 per annum
Posted: 5 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: Up to £25k
Posted: 4 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: 4 days ago
Letchworth Garden City
Deerfoot IT Resources Ltd
Salary: £20000 - £22000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + bonuses + benefits
Posted: 4 days ago
Gloucester, Gloucestershire
Big Red Recruitment
Salary: £16000 - £22000 per annum + Pension
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 4 days ago
Sheffield, South Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum + on-call + excellent benefits
Posted: 5 days ago
London
Satigo Ltd
Salary: £22000 - £24000 per annum + Bonus + Benefits
Posted: 6 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 5 days ago
East London
Complete Tech Limited
Salary: Up to £20,500 per annum
Posted: 5 days ago
London
Experian
Salary: 25 days, pension, bupa
Posted: 7 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £25,000 per annum + 30 days holiday + excellent pension scheme
Posted: 5 days ago
Tamworth, Staffordshire
euro car parts
Salary: Up to £20,000 per annum Additional £1000 after 6month probation
Posted: 8 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 3 days ago
Guildford, Surrey
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 6 days ago
Upminster
Hays London City Cheapside
Salary: £18000.00 - £20000.00 per annum
Posted: 27 days ago
Manchester
Applause IT Ltd
Salary: £20000 - £25000 per annum + Training & Unlimited Opportunity
Posted: 25 days ago
Milton Keynes
Bluetown Online LTD
Salary: £17000 - £24500 per annum
Posted: 15 days ago
Birmingham
Bluetown Online LTD
Posted: 20 days ago