The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 702 794 773
Rank change year-on-year
+92 -21
Permanent jobs requiring a 1st Line Support Analyst 177 99 112
As % of all permanent IT jobs located in the UK 0.17% 0.096% 0.10%
As % of the Job Titles category 0.18% 0.10% 0.11%
Number of salaries quoted 172 95 100
Average salary £20,500 £20,000 £20,000
Average salary % change year-on-year
+2.50% -
90% offered a salary of more than £18,500 £16,500 £15,500
10% offered a salary of more than £25,000 £28,750 £24,000
UK excluding London average salary £20,200 £20,000 £20,000
% change year-on-year
+1.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100365 96995 104060
As % of all permanent IT jobs located in the UK 94.79% 94.55% 95.11%
Number of salaries quoted 83553 78307 89163
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 30 January 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 165 £20,500 +2.50% 14
South East +16 73 £20,500 -4.65% 7
London +23 46 £24,000 -9.43% 4
Surrey +16 28 £20,500 -2.38% 4
Woking +28 18 £21,000 - 3
East of England -7 16 £19,750 +12.85% 1
Berkshire -3 15 £21,000 -2.32%
Reading +11 14 £21,000 +5.00%
Brighton - 13 £20,500 -
East Sussex - 13 £20,500 -
City of London +8 11 £24,000 -31.42%
North West -8 11 £20,500 +2.50% 1
Hertfordshire -2 8 £17,000 +3.03%
Manchester -8 8 £21,250 +6.25% 1
East Midlands - 8 £20,000 -
Letchworth +23 7 £17,000 +3.03%
Leicestershire - 7 £20,000 -
Leicester - 6 £20,000 -
Croydon - 6 £24,000 -
Buckinghamshire +4 5 £19,000 -15.55% 1
Milton Keynes -1 5 £19,000 -15.55%
Hampshire -15 5 £22,500 -3.22% 2
Bedfordshire +12 4 £20,500 +30.15%
Guildford -4 4 £20,000 - 1
Chessington -6 4 £21,500 +13.15% 1
Kent -9 4 £21,250 -7.60%
West Yorkshire -9 4 £20,250 +15.71% 1
West Midlands -11 4 £18,500 +8.82%
Yorkshire -15 4 £20,250 +26.56% 1
Scotland - 4 £17,500 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 186 (51.52%) Windows
2 159 (44.04%) Microsoft
3 157 (43.49%) MS Office
4 152 (42.11%) MS Excel
5 138 (38.23%) ITIL
6 130 (36.01%) Active Directory
7 99 (27.42%) Windows 7
8 61 (16.90%) Citrix
9 52 (14.40%) SLA
10 47 (13.02%) Analytical Skills
11 44 (12.19%) Service Management
12 42 (11.63%) Windows XP
13 41 (11.36%) TCP/IP
14 40 (11.08%) Finance
15 37 (10.25%) MS Exchange
16 35 (9.70%) ITIL Foundation Certificate
17 33 (9.14%) MS PowerPoint
17 33 (9.14%) LAN
18 32 (8.86%) Windows Server 2008
19 30 (8.31%) Degree
20 29 (8.03%) SQL
21 28 (7.76%) WAN
22 26 (7.20%) Blackberry
23 24 (6.65%) Windows 8
24 22 (6.09%) Microsoft Certification
24 22 (6.09%) A+ Certification
24 22 (6.09%) MCP
25 21 (5.82%) Windows Server 2003
26 20 (5.54%) SQL Server
26 20 (5.54%) DNS

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (10.25%) MS Exchange
2 12 (3.32%) IBM Notes
3 8 (2.22%) SharePoint
4 7 (1.94%) Exchange Server 2010
4 7 (1.94%) WorkSite
5 5 (1.39%) Blackberry Enterprise Server
6 4 (1.11%) Lync
6 4 (1.11%) IIS
7 3 (0.83%) Exchange Server 2007
8 2 (0.55%) Exchange Server 2003
9 1 (0.28%) SAS
9 1 (0.28%) Exchange Server 2013
9 1 (0.28%) Exchange Server 2000
9 1 (0.28%) WebSphere
Applications
1 157 (43.49%) MS Office
2 152 (42.11%) MS Excel
3 33 (9.14%) MS PowerPoint
4 2 (0.55%) Spreadsheet
Business Applications
1 7 (1.94%) Agresso
2 1 (0.28%) SalesLogix
2 1 (0.28%) Dynamics AX
2 1 (0.28%) Remedy ITSM
2 1 (0.28%) Line 100
Cloud Services
1 2 (0.55%) Office 365
2 1 (0.28%) Microsoft Azure
2 1 (0.28%) SaaS
Communications & Networking
1 41 (11.36%) TCP/IP
2 33 (9.14%) LAN
3 28 (7.76%) WAN
4 20 (5.54%) DNS
5 18 (4.99%) DHCP
6 16 (4.43%) VPN
7 14 (3.88%) VoIP
8 10 (2.77%) Internet
9 6 (1.66%) Wireless
9 6 (1.66%) Firewall
10 4 (1.11%) IP Telephony
11 3 (0.83%) Broadband
12 2 (0.55%) Cisco IPT
12 2 (0.55%) ADSL
12 2 (0.55%) SAN
13 1 (0.28%) Wi-Fi
13 1 (0.28%) Ethernet
13 1 (0.28%) Unified Communications
13 1 (0.28%) PABX
Database & Business Intelligence
1 20 (5.54%) SQL Server
2 4 (1.11%) SQL Server Reporting Services
3 2 (0.55%) IBM InfoSphere
3 2 (0.55%) Relational Database
4 1 (0.28%) SQL Server 2008
4 1 (0.28%) SQL Server 2005
Development Applications
1 2 (0.55%) JIRA
1 2 (0.55%) SQL Server Management Studio (SSMS)
General
1 40 (11.08%) Finance
2 18 (4.99%) Law
3 17 (4.71%) Legal
4 10 (2.77%) Retail
5 7 (1.94%) Telecoms
6 6 (1.66%) Advertising
7 3 (0.83%) Banking
7 3 (0.83%) Marketing
8 2 (0.55%) French Language
8 2 (0.55%) German Language
8 2 (0.55%) Front Office
9 1 (0.28%) Games
9 1 (0.28%) Back Office
9 1 (0.28%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.28%) Middleware
1 1 (0.28%) COM
1 1 (0.28%) CSS
1 1 (0.28%) .NET
1 1 (0.28%) HTML
1 1 (0.28%) LINQ
Miscellaneous
1 47 (13.02%) Analytical Skills
2 26 (7.20%) Blackberry
3 18 (4.99%) Computer Science
4 14 (3.88%) Management Information System
5 7 (1.94%) EPoS
6 5 (1.39%) iPhone
7 3 (0.83%) AS400
7 3 (0.83%) New Media
7 3 (0.83%) Mobile Computing
7 3 (0.83%) Mathematics
8 2 (0.55%) Video Conferencing
8 2 (0.55%) Smartphone
8 2 (0.55%) Derivative
8 2 (0.55%) Equity Derivative
8 2 (0.55%) iPad
8 2 (0.55%) Mobile Banking
8 2 (0.55%) User Experience
8 2 (0.55%) GIS
9 1 (0.28%) NHS
9 1 (0.28%) Client/Server
Operating Systems
1 186 (51.52%) Windows
2 99 (27.42%) Windows 7
3 42 (11.63%) Windows XP
4 32 (8.86%) Windows Server 2008
5 24 (6.65%) Windows 8
6 21 (5.82%) Windows Server 2003
7 12 (3.32%) Mac OS
8 10 (2.77%) Mac OS X
9 8 (2.22%) Windows Server 2012
10 6 (1.66%) Windows Vista
10 6 (1.66%) Android
10 6 (1.66%) Windows 2000
10 6 (1.66%) UNIX
11 4 (1.11%) Apple iOS
12 2 (0.55%) Windows 2000 Server
12 2 (0.55%) Windows Phone
12 2 (0.55%) Linux
Processes & Methodologies
1 138 (38.23%) ITIL
2 44 (12.19%) Service Management
3 19 (5.26%) ITSM
4 18 (4.99%) Incident Management
5 13 (3.60%) Service Delivery
6 12 (3.32%) CRM
7 11 (3.05%) Project Planning
8 10 (2.77%) Line Management
9 8 (2.22%) Benchmarking
9 8 (2.22%) Business Continuity
10 5 (1.39%) Time Management
11 3 (0.83%) E-Commerce
11 3 (0.83%) Change Control
11 3 (0.83%) Software Distribution
11 3 (0.83%) Investment Management
11 3 (0.83%) Document Management
12 2 (0.55%) Data Validation
12 2 (0.55%) Content Management
12 2 (0.55%) Asset Management
12 2 (0.55%) Software Testing
Programming Languages
1 29 (8.03%) SQL
2 16 (4.43%) C
3 3 (0.83%) VBA
4 2 (0.55%) PowerShell
4 2 (0.55%) VB
5 1 (0.28%) VBScript
5 1 (0.28%) C#
5 1 (0.28%) Java
5 1 (0.28%) Python
Qualifications
1 35 (9.70%) ITIL Foundation Certificate
2 30 (8.31%) Degree
3 22 (6.09%) Microsoft Certification
3 22 (6.09%) A+ Certification
3 22 (6.09%) MCP
4 19 (5.26%) Security Cleared
5 17 (4.71%) SC Cleared
6 14 (3.88%) ITIL Certification
7 9 (2.49%) MCSE
8 8 (2.22%) HND
9 5 (1.39%) CCNA
9 5 (1.39%) Cisco Certification
10 3 (0.83%) MCITP
10 3 (0.83%) DV Cleared
11 2 (0.55%) MCTS
11 2 (0.55%) MCSA
12 1 (0.28%) Security+ Certification
12 1 (0.28%) Network+ Certification
12 1 (0.28%) HNC
12 1 (0.28%) MOS
Quality Assurance & Compliance
1 52 (14.40%) SLA
System Software
1 130 (36.01%) Active Directory
2 12 (3.32%) XenApp
2 12 (3.32%) XenDesktop
3 11 (3.05%) Citrix Presentation Server
4 7 (1.94%) VMware Infrastructure
5 6 (1.66%) Hyper-V
6 3 (0.83%) vSphere
7 2 (0.55%) VMware ESXi
Systems Management
1 11 (3.05%) SCCM
2 2 (0.55%) DameWare
3 1 (0.28%) Backup Exec
Vendors
1 159 (44.04%) Microsoft
2 61 (16.90%) Citrix
3 17 (4.71%) HP
4 13 (3.60%) VMware
5 12 (3.32%) Lotus
6 9 (2.49%) Remedy
7 8 (2.22%) Apple
8 7 (1.94%) IBM
9 6 (1.66%) Cisco
10 5 (1.39%) Mitel
10 5 (1.39%) Altiris
11 4 (1.11%) Dell
11 4 (1.11%) Sophos
12 3 (0.83%) McAfee
12 3 (0.83%) Oracle
12 3 (0.83%) SAP
13 2 (0.55%) LexisNexis
13 2 (0.55%) Sage
13 2 (0.55%) Reuters
13 2 (0.55%) Bloomberg
Woking, Surrey
Edge Specialist Recruitment
Salary: £18000 - £22000 per annum + Great Bens
Posted: 2 days ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £18000 per annum
Posted: 2 days ago
Kingston upon Thames
Harrington Starr
Salary: £31 - £40000 per annum + benefits
Posted: 4 days ago
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: 4 days ago
Woking, Surrey
Capital IT Resourcing LTD
Salary: £18k - 22k per year + Overtime & Shift Allowance
Posted: 5 days ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum + Excellent Benefits
Posted: 5 days ago
London
Information Technology Services
Salary: £20k - 25k per year
Posted: 6 days ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £22,000 per annum + shift allowance + benefits
Posted: 6 days ago
Cambridge
Deerfoot IT
Salary: £25000 - £28000 per annum
Posted: 9 days ago
West London
DP Connect
Salary: £20000 - £30000 per annum + Excellent benefits and Training
Posted: 16 days ago