The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 750 736 805
Rank change year-on-year
-14 +69
Permanent jobs requiring a 1st Line Support Analyst 154 140 86
As % of all permanent IT jobs located in the UK 0.13% 0.13% 0.073%
As % of the Job Titles category 0.14% 0.14% 0.077%
Number of salaries quoted 145 127 84
Average salary £20,500 £19,500 £19,000
Average salary % change year-on-year
+5.12% +2.63%
90% offered a salary of more than £16,500 £16,500 £16,200
10% offered a salary of more than £27,800 £25,000 £22,903
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109819 102628 112165
As % of all permanent IT jobs located in the UK 94.44% 94.27% 95.11%
Number of salaries quoted 89750 85116 96213
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 23 July 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 150 £20,500 +5.12% 17
South East +6 62 £20,500 +5.12% 3
London -16 39 £24,000 +11.62% 5
Surrey +8 19 £21,500 +7.50%
East of England -5 18 £20,000 +21.21% 2
South West -6 17 £18,500 -5.12% 3
Hampshire +12 15 £22,500 +9.75% 1
Essex - 10 £20,000 -
Southampton +16 9 £20,000 -2.43% 1
Berkshire +2 9 £22,000 +15.78%
Bath -16 9 £16,500 -15.38%
Somerset -24 9 £16,500 -15.38%
Kent - 7 £21,500 -
Brentwood - 7 £20,000 -
Buckinghamshire +3 6 £18,000 -21.73% 1
Milton Keynes -1 6 £18,000 - 1
Reading -2 6 £22,000 +33.33%
Farnborough - 6 £32,500 -
Gloucestershire - 5 £20,500 -
West Midlands +3 4 £20,500 +7.89% 1
North West -6 4 £17,500 -12.50%
City of London -7 4 £27,500 +4.76% 2
Cheshire -8 4 £17,500 -15.66%
Hertfordshire -15 4 £25,000 +51.51%
Yorkshire -38 4 £17,500 -19.54%
Woking - 4 £16,500 -
East Sussex - 4 £18,000 -
Brighton - 4 £18,000 -
Cambridgeshire +3 3 £20,500 +20.58% 1
Cambridge -2 3 £20,500 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 23 July 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 191 (62.83%) Windows
2 148 (48.68%) Microsoft
3 122 (40.13%) Active Directory
4 119 (39.14%) MS Office
5 86 (28.29%) MS Excel
6 83 (27.30%) ITIL
7 73 (24.01%) Windows 7
8 72 (23.68%) Windows XP
9 63 (20.72%) SLA
10 38 (12.50%) Windows Server 2003
11 32 (10.53%) Windows Server 2008
12 31 (10.20%) Finance
12 31 (10.20%) Citrix
13 30 (9.87%) Windows 8
14 28 (9.21%) MS Exchange
14 28 (9.21%) Microsoft Certification
15 26 (8.55%) SQL
16 23 (7.57%) TCP/IP
17 21 (6.91%) MCP
18 20 (6.58%) A+ Certification
18 20 (6.58%) Blackberry
18 20 (6.58%) Degree
19 19 (6.25%) VMware
19 19 (6.25%) LAN
19 19 (6.25%) WAN
20 17 (5.59%) Legal
21 16 (5.26%) MCSE
22 15 (4.93%) Cisco
22 15 (4.93%) Incident Management
22 15 (4.93%) Retail

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 23 July 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (9.21%) MS Exchange
2 13 (4.28%) IIS
3 8 (2.63%) IBM Notes
4 7 (2.30%) Blackberry Enterprise Server
5 6 (1.97%) WorkSite
6 5 (1.64%) Exchange Server 2007
6 5 (1.64%) Exchange Server 2000
7 4 (1.32%) Exchange Server 2003
8 2 (0.66%) Lync
8 2 (0.66%) Exchange Server 2010
8 2 (0.66%) Exchange Server 2013
9 1 (0.33%) SharePoint
9 1 (0.33%) SAS
Applications
1 119 (39.14%) MS Office
2 86 (28.29%) MS Excel
3 7 (2.30%) MS PowerPoint
Business Applications
1 3 (0.99%) Dynamics AX
Cloud Services
1 4 (1.32%) Office 365
2 2 (0.66%) Microsoft Azure
3 1 (0.33%) Google Apps
Communications & Networking
1 23 (7.57%) TCP/IP
2 19 (6.25%) LAN
2 19 (6.25%) WAN
3 11 (3.62%) VoIP
4 9 (2.96%) Firewall
4 9 (2.96%) Wireless
5 7 (2.30%) Internet
5 7 (2.30%) DHCP
5 7 (2.30%) DNS
6 6 (1.97%) VPN
7 4 (1.32%) SAN
7 4 (1.32%) ADSL
7 4 (1.32%) IP Telephony
7 4 (1.32%) Cisco IPT
7 4 (1.32%) Network Security
8 3 (0.99%) Cisco ASA
8 3 (0.99%) Cisco PIX
8 3 (0.99%) Structured Cabling
9 2 (0.66%) Cisco IOS
10 1 (0.33%) SSH
Database & Business Intelligence
1 7 (2.30%) SQL Server
2 4 (1.32%) Data Warehouse
3 2 (0.66%) Oracle Reports
3 2 (0.66%) MS Access
4 1 (0.33%) RDBMS
4 1 (0.33%) Relational Database
Development Applications
1 4 (1.32%) Team Foundation Server
General
1 31 (10.20%) Finance
2 17 (5.59%) Legal
3 15 (4.93%) Retail
4 14 (4.61%) Telecoms
5 11 (3.62%) Banking
6 10 (3.29%) Law
7 5 (1.64%) Front Office
8 4 (1.32%) Publishing
8 4 (1.32%) German Language
9 3 (0.99%) Military
9 3 (0.99%) Marketing
10 2 (0.66%) Billing
10 2 (0.66%) Electronics
10 2 (0.66%) Aerospace
10 2 (0.66%) Japanese Language
11 1 (0.33%) Turkish Language
11 1 (0.33%) Italian Language
11 1 (0.33%) Automotive
11 1 (0.33%) Advertising
11 1 (0.33%) Investment Banking
Libraries, Frameworks & Software Standards
1 8 (2.63%) HTML
2 5 (1.64%) .NET
2 5 (1.64%) CSS
3 4 (1.32%) XML
4 2 (0.66%) jQuery
4 2 (0.66%) ASP.NET
5 1 (0.33%) COM
5 1 (0.33%) WAP
Miscellaneous
1 20 (6.58%) Blackberry
2 11 (3.62%) EPoS
2 11 (3.62%) Computer Science
3 5 (1.64%) Mathematics
4 4 (1.32%) Foreign Exchange (FX)
4 4 (1.32%) AS400
4 4 (1.32%) Derivative
4 4 (1.32%) Statistics
5 2 (0.66%) Replication
5 2 (0.66%) Management Information System
5 2 (0.66%) iPad
6 1 (0.33%) Hedge funds
6 1 (0.33%) Kindle
6 1 (0.33%) Wiki
6 1 (0.33%) Fat Client
6 1 (0.33%) Video Conferencing
6 1 (0.33%) iPhone
6 1 (0.33%) Chip and PIN
6 1 (0.33%) Thin Client
6 1 (0.33%) Smartphone
Operating Systems
1 191 (62.83%) Windows
2 73 (24.01%) Windows 7
3 72 (23.68%) Windows XP
4 38 (12.50%) Windows Server 2003
5 32 (10.53%) Windows Server 2008
6 30 (9.87%) Windows 8
7 12 (3.95%) Windows Server 2012
8 7 (2.30%) UNIX
8 7 (2.30%) Windows Vista
8 7 (2.30%) Mac OS X
9 6 (1.97%) Linux
9 6 (1.97%) Windows 2000 Server
10 5 (1.64%) Solaris
11 3 (0.99%) Windows Mobile
12 2 (0.66%) Apple iOS
13 1 (0.33%) Windows 2000
Processes & Methodologies
1 83 (27.30%) ITIL
2 15 (4.93%) Incident Management
3 10 (3.29%) Problem Management
4 9 (2.96%) Service Management
5 8 (2.63%) Software Distribution
6 6 (1.97%) Document Management
6 6 (1.97%) Project Management
7 5 (1.64%) Service Delivery
7 5 (1.64%) Time Management
8 4 (1.32%) Continuous Improvement
9 3 (0.99%) Disaster Recovery
9 3 (0.99%) ITSM
9 3 (0.99%) E-Commerce
10 2 (0.66%) ERP
10 2 (0.66%) CRM
10 2 (0.66%) Asset Management
10 2 (0.66%) Information Management
10 2 (0.66%) Risk Management
10 2 (0.66%) Workflow
10 2 (0.66%) Change Control
Programming Languages
1 26 (8.55%) SQL
2 9 (2.96%) C#
3 7 (2.30%) C
4 6 (1.97%) JavaScript
5 4 (1.32%) PowerShell
6 3 (0.99%) T-SQL
6 3 (0.99%) VB
7 2 (0.66%) VB.NET
7 2 (0.66%) VBA
7 2 (0.66%) C++
7 2 (0.66%) Java
7 2 (0.66%) VB6
8 1 (0.33%) Perl
8 1 (0.33%) PHP
8 1 (0.33%) Shell Script
Qualifications
1 28 (9.21%) Microsoft Certification
2 21 (6.91%) MCP
3 20 (6.58%) A+ Certification
3 20 (6.58%) Degree
4 16 (5.26%) MCSE
5 12 (3.95%) CCNA
5 12 (3.95%) Cisco Certification
6 10 (3.29%) MCITP
7 9 (2.96%) ITIL Certification
8 7 (2.30%) Network+ Certification
9 6 (1.97%) SC Cleared
9 6 (1.97%) Security Cleared
10 5 (1.64%) ITIL Foundation Certificate
11 4 (1.32%) MCSA
12 3 (0.99%) JNCIA
12 3 (0.99%) MCDST
12 3 (0.99%) CCSA
13 2 (0.66%) HND
14 1 (0.33%) Security+ Certification
14 1 (0.33%) MOS
Quality Assurance & Compliance
1 63 (20.72%) SLA
2 3 (0.99%) ISO/IEC 27001
3 2 (0.66%) QA
4 1 (0.33%) ISO 9001
System Software
1 122 (40.13%) Active Directory
2 14 (4.61%) VMware Infrastructure
3 10 (3.29%) Hyper-V
4 4 (1.32%) XenApp
4 4 (1.32%) XenDesktop
Systems Management
1 9 (2.96%) DameWare
2 2 (0.66%) Backup Exec
2 2 (0.66%) Cisco CUCM
2 2 (0.66%) FortiGate
3 1 (0.33%) OVSD
3 1 (0.33%) OpenView
Vendors
1 148 (48.68%) Microsoft
2 31 (10.20%) Citrix
3 19 (6.25%) VMware
4 15 (4.93%) Cisco
5 9 (2.96%) Interwoven
6 8 (2.63%) HP
6 8 (2.63%) Lotus
6 8 (2.63%) SAP
7 6 (1.97%) Apple
8 5 (1.64%) Juniper
9 4 (1.32%) Red Hat
9 4 (1.32%) McAfee
10 3 (0.99%) CheckPoint
10 3 (0.99%) Websense
10 3 (0.99%) Blue Coat
10 3 (0.99%) LANDesk
10 3 (0.99%) F5
10 3 (0.99%) Oracle
10 3 (0.99%) Sun
11 2 (0.66%) Progress
Telford, Shropshire
Mortimer Spinks
Salary: £19000 per annum + + Bonus
Posted: Yesterday
Dunstable, Bedfordshire
Verticality Ltd
Salary: £21000 to £24500 per annum - excellent corporate benefits package
Posted: Yesterday
Exeter, Devon
Capita Resourcing - IT Resourcing
Salary: £18000 - £18500 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £17,000 to £18,000 per annum + 10% Bonus + excellent benefits
Posted: 2 days ago
City, London
Senitor Associates
Salary: £25000 per annum
Posted: 5 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 5 days ago
London
Hays IT - Uk Posting account
Salary: £22000.00 - £24000.00 per annum
Posted: 6 days ago
London
Hays IT - Uk Posting account
Salary: £80.00 - £135.00 per day
Posted: 7 days ago
Exeter
Capita - ITIN
Salary: £18000.00 - £18500.00 per annum
Posted: 7 days ago
Wellingborough, Northamptonshire
Monsoon
Salary: Competitive
Posted: 7 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 9 days ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 14 days ago