The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 September 2016 with a comparison to same period over 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 681 670 708
Rank change year-on-year
-11 +38
Permanent jobs requiring a 1st Line Support Analyst 239 301 279
As % of all permanent IT jobs located in the UK 0.25% 0.28% 0.24%
As % of the Job Titles category 0.26% 0.29% 0.25%
Number of salaries quoted 210 281 258
Median salary £23,000 £21,000 £21,250
Median salary % change year-on-year
+9.52% -1.17%
90% offered a salary of more than £18,950 £18,000 £16,500
10% offered a salary of more than £32,000 £26,000 £27,500
UK excluding London median salary £21,250 £20,500 £20,000
% change year-on-year
+3.65% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92139 104162 110201
As % of all permanent IT jobs located in the UK 96.29% 96.23% 96.44%
Number of salaries quoted 77160 86775 89126
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 26 September 2016 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 228 £23,000 +9.52% 17
London +38 74 £25,000 +4.16% 4
South East +5 66 £21,250 +1.19% 4
Yorkshire +23 22 £22,000 +22.22% 4
Buckinghamshire +34 18 £19,500 -9.30%
East of England +20 16 £22,000 +10.00% 1
South West -18 16 £22,250 +8.53% 2
Surrey +15 15 £22,250 +7.22% 1
Milton Keynes +26 13 £19,000 -11.62%
East Midlands +12 12 £22,250 +14.10%
North West +8 12 £22,000 +7.31% 1
Hertfordshire +16 10 £22,500 +9.75%
Oxfordshire +6 10 £24,125 +9.65% 1
Manchester -5 10 £25,000 +16.27% 1
Hampshire -10 10 £21,250 +6.25% 1
West Midlands -16 10 £20,000 +5.26%
Northamptonshire +25 9 £30,000 +63.26%
Oxford +15 9 £24,750 +28.57%
West Yorkshire +9 8 £23,000 +27.77% 1
Bristol +3 8 £30,000 +57.89% 1
Southampton -6 8 £21,250 +6.25% 1
Leeds +16 7 £23,000 +26.37% 1
Northampton +18 6 £30,000 +63.26%
Watford +11 6 £22,500 +2.27%
North Yorkshire +9 6 £22,500 +25.00% 1
Cardiff - 6 £18,500 -
South Wales - 6 £18,500 -
Wales - 6 £18,500 -
Kent +8 5 - -
Staffordshire +2 5 £20,000 +5.26%

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 September 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 356 (66.54%) Windows
2 288 (53.83%) Active Directory
3 216 (40.37%) Microsoft
4 188 (35.14%) ITIL
5 171 (31.96%) Windows 7
6 170 (31.78%) MS Office
7 153 (28.60%) MS Excel
8 90 (16.82%) Windows XP
9 81 (15.14%) Windows Server
10 78 (14.58%) MS Exchange
11 69 (12.90%) SLA
12 67 (12.52%) Finance
13 63 (11.78%) SQL
14 56 (10.47%) Windows 8
15 52 (9.72%) Degree
16 49 (9.16%) Service Management
17 48 (8.97%) Windows Server 2008
17 48 (8.97%) iManage
18 46 (8.60%) TCP/IP
18 46 (8.60%) VoIP
19 44 (8.22%) Cisco
19 44 (8.22%) Citrix
19 44 (8.22%) VMware
20 40 (7.48%) ITIL Certification
21 36 (6.73%) Windows Server 2012
22 35 (6.54%) VMware Infrastructure
22 35 (6.54%) Incident Management
23 34 (6.36%) DNS
23 34 (6.36%) DHCP
23 34 (6.36%) Windows 10

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (14.58%) MS Exchange
2 13 (2.43%) Exchange Server 2010
3 9 (1.68%) Blackberry Enterprise Server
3 9 (1.68%) Exchange Server 2003
4 8 (1.50%) SharePoint
5 7 (1.31%) Skype for Business
6 6 (1.12%) Exchange Server 2013
6 6 (1.12%) IIS
7 4 (0.75%) IBM Notes
8 3 (0.56%) Exchange Server 2000
8 3 (0.56%) Exchange Server 2007
Applications
1 170 (31.78%) MS Office
2 153 (28.60%) MS Excel
3 8 (1.50%) MS PowerPoint
4 2 (0.37%) Spreadsheet
5 1 (0.19%) MS Project
5 1 (0.19%) MS Visio
5 1 (0.19%) Photoshop
Business Applications
1 4 (0.75%) SAP Oil and Gas
2 1 (0.19%) Dynamics AX
2 1 (0.19%) Eagle PACE
2 1 (0.19%) Remedy ITSM
2 1 (0.19%) thinkFolio
Cloud Services
1 31 (5.79%) Office 365
2 7 (1.31%) Microsoft Azure
3 4 (0.75%) Dropbox
4 3 (0.56%) Google Apps
5 2 (0.37%) Google Drive
6 1 (0.19%) Mimecast
6 1 (0.19%) SaaS
Communications & Networking
1 46 (8.60%) TCP/IP
1 46 (8.60%) VoIP
2 34 (6.36%) DHCP
2 34 (6.36%) DNS
3 25 (4.67%) VPN
4 24 (4.49%) SAN
5 22 (4.11%) Firewall
6 18 (3.36%) LAN
7 11 (2.06%) WAN
7 11 (2.06%) Wireless
8 10 (1.87%) IP Telephony
9 9 (1.68%) Internet
9 9 (1.68%) Remote Desktop
10 8 (1.50%) PBX
11 6 (1.12%) ADSL
11 6 (1.12%) WebEx
12 5 (0.93%) Cisco IPT
12 5 (0.93%) Extranet
13 4 (0.75%) Skype
14 3 (0.56%) Intranet
Database & Business Intelligence
1 29 (5.42%) SQL Server
2 11 (2.06%) SQL Server 2008
3 8 (1.50%) SQL Server 2012
4 7 (1.31%) SQL Server 2000
4 7 (1.31%) SQL Server 2005
5 2 (0.37%) MS Access
6 1 (0.19%) Crystal Reports
6 1 (0.19%) FileMaker
6 1 (0.19%) Relational Database
6 1 (0.19%) SQL Server 2014
6 1 (0.19%) SQL Server Integration Services
6 1 (0.19%) SQL Server Reporting Services
General
1 67 (12.52%) Finance
2 19 (3.55%) Telecoms
3 15 (2.80%) Law
4 13 (2.43%) Back Office
5 10 (1.87%) Banking
5 10 (1.87%) Legal
6 9 (1.68%) Retail
7 8 (1.50%) Front Office
7 8 (1.50%) Manufacturing
8 7 (1.31%) German Language
8 7 (1.31%) Marketing
8 7 (1.31%) Spanish Language
9 5 (0.93%) Automotive
9 5 (0.93%) Electronics
10 3 (0.56%) French Language
11 2 (0.37%) Games
11 2 (0.37%) Japanese Language
Libraries, Frameworks & Software Standards
1 19 (3.55%) .NET
2 18 (3.36%) XML
3 16 (2.99%) Web Services
4 9 (1.68%) ASP.NET
4 9 (1.68%) EDI
4 9 (1.68%) SOAP
5 8 (1.50%) XSL
6 6 (1.12%) HTML
7 3 (0.56%) CSS
8 2 (0.37%) COM
8 2 (0.37%) CSS3
8 2 (0.37%) LAMP
9 1 (0.19%) FIX Protocol
9 1 (0.19%) XMPP
Miscellaneous
1 24 (4.49%) Analytical Skills
2 16 (2.99%) Computer Science
3 15 (2.80%) Blackberry
4 11 (2.06%) Data Centre
4 11 (2.06%) Management Information System
5 10 (1.87%) Smartphone
5 10 (1.87%) Virtual Team
6 9 (1.68%) iPhone
7 7 (1.31%) Data Protection Act
8 6 (1.12%) Handset
8 6 (1.12%) Mathematics
8 6 (1.12%) Replication
9 5 (0.93%) Driving Licence
9 5 (0.93%) Fat Client
9 5 (0.93%) iPad
9 5 (0.93%) Thin Client
10 4 (0.75%) User Experience
10 4 (0.75%) Video Conferencing
11 3 (0.56%) e-Learning
11 3 (0.56%) EPoS
Operating Systems
1 356 (66.54%) Windows
2 171 (31.96%) Windows 7
3 90 (16.82%) Windows XP
4 81 (15.14%) Windows Server
5 56 (10.47%) Windows 8
6 48 (8.97%) Windows Server 2008
7 36 (6.73%) Windows Server 2012
8 34 (6.36%) Windows 10
9 33 (6.17%) Windows Server 2003
10 27 (5.05%) Linux
11 21 (3.93%) Mac OS X
12 14 (2.62%) Unix
13 11 (2.06%) Windows Vista
14 10 (1.87%) Android
15 6 (1.12%) Apple iOS
15 6 (1.12%) Red Hat Enterprise Linux
15 6 (1.12%) Windows 2000 Server
16 4 (0.75%) VMS
16 4 (0.75%) Windows Mobile
17 3 (0.56%) Windows NT
Processes & Methodologies
1 188 (35.14%) ITIL
2 49 (9.16%) Service Management
3 35 (6.54%) Incident Management
4 23 (4.30%) Problem Management
5 16 (2.99%) ITSM
5 16 (2.99%) Network Monitoring
6 15 (2.80%) Service Delivery
7 14 (2.62%) CRM
8 13 (2.43%) Information Security
8 13 (2.43%) Kalman Filter
9 12 (2.24%) Continuous Improvement
9 12 (2.24%) Web Filtering
10 11 (2.06%) ITIL V3
11 10 (1.87%) Time Management
11 10 (1.87%) Trend Analysis
12 9 (1.68%) Change Management
12 9 (1.68%) Data Protection
12 9 (1.68%) Network Management
13 8 (1.50%) MVC
13 8 (1.50%) Stakeholder Management
Programming Languages
1 63 (11.78%) SQL
2 13 (2.43%) VB
3 11 (2.06%) C
4 10 (1.87%) C#
5 5 (0.93%) PowerShell
6 4 (0.75%) Java
7 1 (0.19%) JavaScript
7 1 (0.19%) Tcl
7 1 (0.19%) T-SQL
Qualifications
1 52 (9.72%) Degree
2 40 (7.48%) ITIL Certification
3 25 (4.67%) CCNA
3 25 (4.67%) Cisco Certification
3 25 (4.67%) Microsoft Certification
4 20 (3.74%) MCSE
4 20 (3.74%) SC Cleared
4 20 (3.74%) Security Cleared
5 18 (3.36%) MCP
6 12 (2.24%) Network+ Certification
7 11 (2.06%) MCITP
8 9 (1.68%) MCSA
9 8 (1.50%) HND
10 4 (0.75%) ITIL Foundation Certificate
11 3 (0.56%) MCTS
12 2 (0.37%) CCA
12 2 (0.37%) Citrix Certification
12 2 (0.37%) DBS Check
12 2 (0.37%) MCDST
13 1 (0.19%) A+ Certification
Quality Assurance & Compliance
1 69 (12.90%) SLA
System Software
1 288 (53.83%) Active Directory
2 35 (6.54%) VMware Infrastructure
3 18 (3.36%) XenApp
4 7 (1.31%) Hyper-V
4 7 (1.31%) XenDesktop
5 6 (1.12%) Terminal Services
6 5 (0.93%) VMware Workstation
7 2 (0.37%) Terminal Server
7 2 (0.37%) Virtual Machines
8 1 (0.19%) VMware ESXi
8 1 (0.19%) vSphere
Systems Management
1 5 (0.93%) DameWare
1 5 (0.93%) Perfmon
2 4 (0.75%) Nagios
3 1 (0.19%) AirWatch
3 1 (0.19%) Backup Exec
3 1 (0.19%) Cisco CUCM
3 1 (0.19%) Failover Clustering
Vendors
1 216 (40.37%) Microsoft
2 48 (8.97%) iManage
3 44 (8.22%) Cisco
3 44 (8.22%) Citrix
3 44 (8.22%) VMware
4 26 (4.86%) Apple
5 19 (3.55%) HP
6 12 (2.24%) Extreme Networks
6 12 (2.24%) SolarWinds
6 12 (2.24%) Sophos
7 10 (1.87%) Avaya
7 10 (1.87%) Oracle
7 10 (1.87%) ServiceNow
8 7 (1.31%) WatchGuard
9 6 (1.12%) Remedy
9 6 (1.12%) Splunk
10 5 (0.93%) Altiris
10 5 (0.93%) Bomgar
10 5 (0.93%) Dell
11 4 (0.75%) MobileIron
London
MI6
Posted: 14 hours ago
City, London
Send
Salary: From £24,000 to £30,000 per annum + Benefits
Posted: 8 hours ago
Central London / West End
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Benefits
Posted: 4 days ago
Sheffield, South Yorkshire
Reed Technology
Salary: £22000 - £24000 per annum
Posted: 5 days ago
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: 3 days ago
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £22,000 per annum + bonus + excellent benefits
Posted: 3 days ago
London
Marcus Donald People
Salary: £22000 - £29000 per annum
Posted: 6 days ago
Banbury
Prospectus
Salary: £18000.00 - £20000.00 per annum
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Cloud Computing International
Salary: From £20,000 to £24,000 per annum
Posted: 6 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £23000 per annum
Posted: 11 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 3 days ago
Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 12 days ago
Manchester
Cathcart Associates
Salary: £18000 - £20000 per annum
Posted: 17 days ago
Guildford
Bluetown Online LTD
Posted: 27 days ago