The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 March 2017 with a comparison to same period over 2 years.

3 months to
1 Mar 2017
Same period 2016 Same period 2015
First Line Support Analyst
UK
Rank 666 679 668
Rank change year-on-year
+13 -11
Permanent jobs requiring a 1st Line Support Analyst 178 271 303
As % of all permanent IT jobs located in the UK 0.21% 0.27% 0.28%
As % of the Job Titles category 0.22% 0.27% 0.29%
Number of salaries quoted 168 252 280
Median salary £22,500 £21,500 £21,500
Median salary % change year-on-year
+4.65% -
90% offered a salary of more than £19,000 £17,500 £19,000
10% offered a salary of more than £26,000 £25,950 £29,000
UK excluding London median salary £21,500 £21,000 £20,500
% change year-on-year
+2.38% +2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
79794 98559 103528
As % of all permanent IT jobs located in the UK 96.29% 96.43% 96.69%
Number of salaries quoted 66278 82600 85180
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 1 March 2017 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 1 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 170 £22,500 +4.65% 26
South East +9 47 £22,500 +7.14% 5
London +36 46 £25,000 +6.38% 9
South West +27 21 £19,000 +11.76% 2
East Midlands +21 15 £21,000 +5.00% 1
Yorkshire +22 14 £23,000 +15.00% 2
Surrey +40 12 £24,000 +20.75% 1
Derbyshire - 12 £21,000 - 1
West Midlands +37 10 £23,000 -4.16% 2
Somerset - 10 £18,250 - 1
Bath - 10 £18,250 - 1
Hertfordshire +19 9 £25,000 +38.88%
Buckinghamshire +15 9 £22,500 +4.65% 2
East of England +11 9 £25,000 +23.45%
High Wycombe - 9 £22,500 - 2
Berkshire +44 8 £23,250 -8.82% 1
Wiltshire +26 8 £19,000 -15.55%
South Yorkshire +16 8 £21,000 -2.32%
North West -18 8 £21,000 +2.43% 4
Hampshire +25 7 £19,000 -5.00% 1
Manchester -24 7 £21,000 -12.50% 3
South Wales +28 6 £17,850 - 1
Sheffield +17 6 £21,000 -2.32%
Wales +11 6 £17,850 -6.05% 1
Watford +7 6 £23,000 +27.77%
Epsom - 6 £24,000 -
Staffordshire +18 5 £23,000 -4.16%
Basingstoke - 5 £19,000 -
Chesterfield - 5 £20,000 -
Reading +44 4 £22,000 -20.00% 1

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 1 March 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 233 (62.47%) Windows
2 218 (58.45%) Active Directory
3 190 (50.94%) Microsoft
4 139 (37.27%) ITIL
5 129 (34.58%) MS Office
6 109 (29.22%) Windows 7
7 105 (28.15%) MS Excel
8 68 (18.23%) SLA
9 58 (15.55%) MS Exchange
10 57 (15.28%) Windows Server
11 49 (13.14%) Windows XP
12 45 (12.06%) Finance
13 43 (11.53%) Citrix
14 39 (10.46%) SQL
14 39 (10.46%) Office 365
15 37 (9.92%) VMware
16 32 (8.58%) Windows 8
17 30 (8.04%) VMware Infrastructure
18 28 (7.51%) Windows 10
19 26 (6.97%) Bomgar
19 26 (6.97%) TCP/IP
19 26 (6.97%) Service Management
20 24 (6.43%) Analytical Skills
21 23 (6.17%) DNS
21 23 (6.17%) Cisco
21 23 (6.17%) Incident Management
22 22 (5.90%) Time Management
23 21 (5.63%) DHCP
23 21 (5.63%) iManage
24 20 (5.36%) SCCM

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (15.55%) MS Exchange
2 12 (3.22%) SharePoint
2 12 (3.22%) Skype for Business
3 8 (2.14%) Exchange Server 2007
3 8 (2.14%) SharePoint 2010
4 3 (0.80%) Blackberry Enterprise Server
4 3 (0.80%) IIS
5 2 (0.54%) Exchange Server 2003
5 2 (0.54%) Exchange Server 2010
5 2 (0.54%) Exchange Server 2013
6 1 (0.27%) CMS
6 1 (0.27%) JBoss
Applications
1 129 (34.58%) MS Office
2 105 (28.15%) MS Excel
3 6 (1.61%) MS PowerPoint
4 2 (0.54%) MS Project
4 2 (0.54%) MS Visio
Business Applications
1 2 (0.54%) thinkFolio
2 1 (0.27%) Dynamics CRM
2 1 (0.27%) SAP BPC
Cloud Services
1 39 (10.46%) Office 365
2 4 (1.07%) Dropbox
2 4 (1.07%) SaaS
3 1 (0.27%) Cloud Computing
Communications & Networking
1 26 (6.97%) TCP/IP
2 23 (6.17%) DNS
3 21 (5.63%) DHCP
4 14 (3.75%) VoIP
4 14 (3.75%) VPN
5 11 (2.95%) LAN
6 9 (2.41%) Firewall
6 9 (2.41%) Internet
7 8 (2.14%) WAN
8 7 (1.88%) Remote Desktop
8 7 (1.88%) SAN
9 4 (1.07%) IP Telephony
10 3 (0.80%) SMTP
10 3 (0.80%) Wireless
11 2 (0.54%) ADSL
11 2 (0.54%) DMZ
11 2 (0.54%) HTTP
11 2 (0.54%) ISDN
11 2 (0.54%) PBX
11 2 (0.54%) PSTN
Database & Business Intelligence
1 6 (1.61%) SQL Server
2 5 (1.34%) MS Access
3 2 (0.54%) SQL Server 2000
3 2 (0.54%) SQL Server 2005
3 2 (0.54%) SQL Server 2008
4 1 (0.27%) DB2
4 1 (0.27%) Oracle Database
4 1 (0.27%) SAP BW
Development Applications
1 1 (0.27%) JIRA
General
1 45 (12.06%) Finance
2 17 (4.56%) Telecoms
3 16 (4.29%) Law
4 15 (4.02%) Banking
5 14 (3.75%) German Language
6 11 (2.95%) French Language
7 10 (2.68%) Legal
8 8 (2.14%) Marketing
8 8 (2.14%) Retail
9 7 (1.88%) Financial Institution
10 6 (1.61%) Spanish Language
11 5 (1.34%) Dutch Language
11 5 (1.34%) Polish Language
12 4 (1.07%) Back Office
12 4 (1.07%) Manufacturing
13 3 (0.80%) Billing
13 3 (0.80%) Front Office
14 2 (0.54%) Games
15 1 (0.27%) Automotive
15 1 (0.27%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (1.34%) .NET
2 4 (1.07%) ASP.NET
3 2 (0.54%) ebXML
3 2 (0.54%) HTML
3 2 (0.54%) LAMP
4 1 (0.27%) COM
4 1 (0.27%) CSS
4 1 (0.27%) DHTML
4 1 (0.27%) FIX Protocol
4 1 (0.27%) Web Services
4 1 (0.27%) XML
4 1 (0.27%) XMPP
4 1 (0.27%) XSL
Miscellaneous
1 24 (6.43%) Analytical Skills
2 10 (2.68%) Smartphone
3 9 (2.41%) Computer Science
4 8 (2.14%) Chip and PIN
4 8 (2.14%) Data Centre
4 8 (2.14%) EPoS
5 7 (1.88%) Handset
6 6 (1.61%) Blackberry
6 6 (1.61%) iPad
7 4 (1.07%) Linux Command Line
8 3 (0.80%) Fat Client
8 3 (0.80%) Fixed Income
8 3 (0.80%) NHS
8 3 (0.80%) Thin Client
9 2 (0.54%) Driving Licence
9 2 (0.54%) iPhone
9 2 (0.54%) Life Science
9 2 (0.54%) Management Information System
9 2 (0.54%) RSA SecurID
9 2 (0.54%) Video Conferencing
Operating Systems
1 233 (62.47%) Windows
2 109 (29.22%) Windows 7
3 57 (15.28%) Windows Server
4 49 (13.14%) Windows XP
5 32 (8.58%) Windows 8
6 28 (7.51%) Windows 10
7 17 (4.56%) Linux
8 16 (4.29%) Windows Server 2008
9 14 (3.75%) Windows Server 2012
10 13 (3.49%) Mac OS X
11 5 (1.34%) Red Hat Enterprise Linux
11 5 (1.34%) Windows Vista
12 4 (1.07%) Android
12 4 (1.07%) Unix
13 3 (0.80%) Apple iOS
13 3 (0.80%) Windows Server 2003
Processes & Methodologies
1 139 (37.27%) ITIL
2 26 (6.97%) Service Management
3 23 (6.17%) Incident Management
4 22 (5.90%) Time Management
5 14 (3.75%) ITSM
6 12 (3.22%) Change Management
6 12 (3.22%) CRM
7 11 (2.95%) ITIL V3
7 11 (2.95%) Service Delivery
8 9 (2.41%) Workflow
9 8 (2.14%) CAD
9 8 (2.14%) Workflow Management
10 7 (1.88%) Mentoring
10 7 (1.88%) Mobile Device Management
11 6 (1.61%) Asset Management
11 6 (1.61%) Information Security
11 6 (1.61%) Validation
12 5 (1.34%) Problem Management
13 4 (1.07%) Document Management
13 4 (1.07%) Investment Management
Programming Languages
1 39 (10.46%) SQL
2 8 (2.14%) C
3 4 (1.07%) C#
3 4 (1.07%) JavaScript
3 4 (1.07%) T-SQL
4 3 (0.80%) VBScript
5 2 (0.54%) Java
6 1 (0.27%) PowerShell
6 1 (0.27%) VB
Qualifications
1 18 (4.83%) Degree
2 13 (3.49%) ITIL Certification
3 10 (2.68%) Microsoft Certification
4 9 (2.41%) SC Cleared
4 9 (2.41%) Security Cleared
5 5 (1.34%) CCNA
5 5 (1.34%) Cisco Certification
5 5 (1.34%) HND
6 4 (1.07%) ITIL Foundation Certificate
6 4 (1.07%) MCSE
7 3 (0.80%) MCP
7 3 (0.80%) MCTS
8 2 (0.54%) CCA
8 2 (0.54%) CCENT
8 2 (0.54%) Citrix Certification
8 2 (0.54%) DBS Check
8 2 (0.54%) MCITP
8 2 (0.54%) MCSA
9 1 (0.27%) A+ Certification
9 1 (0.27%) CCNP
Quality Assurance & Compliance
1 68 (18.23%) SLA
2 1 (0.27%) QA
System Software
1 218 (58.45%) Active Directory
2 30 (8.04%) VMware Infrastructure
3 12 (3.22%) Microsoft Virtual Server
4 9 (2.41%) XenApp
5 5 (1.34%) Terminal Services
5 5 (1.34%) VMware Workstation
6 4 (1.07%) XenDesktop
7 3 (0.80%) IMail Server
8 2 (0.54%) Terminal Server
8 2 (0.54%) Virtual Desktop
9 1 (0.27%) Hyper-V
Systems Management
1 20 (5.36%) SCCM
2 3 (0.80%) Backup Exec
2 3 (0.80%) Systems Management Server (SMS)
3 2 (0.54%) DameWare
3 2 (0.54%) OpenView
3 2 (0.54%) OVSD
3 2 (0.54%) ServiceCenter
4 1 (0.27%) AirWatch
4 1 (0.27%) Nagios
Vendors
1 190 (50.94%) Microsoft
2 43 (11.53%) Citrix
3 37 (9.92%) VMware
4 26 (6.97%) Bomgar
5 23 (6.17%) Cisco
6 21 (5.63%) iManage
7 10 (2.68%) HP
8 9 (2.41%) SAP
9 8 (2.14%) Polycom
9 8 (2.14%) RedPrairie
9 8 (2.14%) Remedy
10 7 (1.88%) Avaya
10 7 (1.88%) ServiceNow
11 6 (1.61%) Apple
12 4 (1.07%) LANDesk
12 4 (1.07%) Oracle
13 3 (0.80%) Adobe
13 3 (0.80%) Canon
13 3 (0.80%) Mitel
13 3 (0.80%) Splunk
Manchester, Lancashire
Douglas-Scott
Salary: £16000 - £18000 per annum + Good Package
Posted: 1 hour ago
Cheadle, Cheshire
247 Jobline
Salary: From £17,000 to £20,000 per annum
Posted: 9 hours ago
Cardiff, South Glamorgan
The People Network
Salary: £18000 - £28000 per annum, Benefits benefits
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £23000.00 per annum + Benefits
Posted: Yesterday
London
Marcus Donald People
Salary: £21000 - £24000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £22k - 26k per year
Posted: Yesterday
Bath, Avon
Optima Connections
Salary: From £15,000 to £20,000 per annum + Benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Global Technology Solutions Ltd
Salary: £18000 - £19000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 2 days ago
South West London
Complete Tech Limited
Salary: From £20,000 to £23,000 per annum
Posted: 23 hours ago
Shrewsbury, Shropshire
Premier IT
Salary: £17000 - £20000 per annum + Benefits
Posted: 3 days ago
Bromsgrove, Worcestershire
County Infrastructure Service Ltd
Salary: From £15,000 to £18,000 per annum dependant on experience
Posted: 2 days ago
York, North Yorkshire
FT Select
Salary: From £18,000 to £20,000 per annum + company benefits
Posted: 2 days ago
London
Eames Consulting
Salary: £30000 - £50000 per annum + Benefits
Posted: Yesterday
Woking, Surrey
Elliot
Salary: Up to £22,000 per annum plus company pension & benefits.
Posted: 6 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 5 days ago
South East London
Lorien Resourcing
Salary: £18000 - £21000 per annum
Posted: 6 days ago
Winchester
Recruitment Genius Ltd
Salary: £16000 - £20000 per annum
Posted: 7 days ago
London
Birkbeck University of London
Salary: £28,154 rising to £32,042 per annum
Posted: 7 days ago
High Wycombe
Hays West And Wales
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 7 days ago
Derby, Derbyshire
Webrecruit
Salary: £20,000 per annum Plus Benefits
Posted: 6 days ago
Bristol
CPS Group Limited
Salary: £20000 - £25000 per annum + competitive bonus package
Posted: 20 days ago
Manchester
Cathcart Associates
Salary: £20000 - £25000 per annum
Posted: 20 days ago
High Wycombe
Hays West And Wales
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 23 days ago
Chorley
Applause IT Ltd
Salary: £20000 - £32000 per annum
Posted: 21 days ago
Docklands
Bluetown Online LTD
Salary: £22000 per annum + Competitive benefits package
Posted: 22 days ago