The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 676 675 637
Rank change year-on-year
-1 -38
Permanent jobs requiring a 1st Line Support Analyst 202 288 367
As % of all permanent IT jobs located in the UK 0.23% 0.27% 0.32%
As % of the Job Titles category 0.23% 0.28% 0.33%
Number of salaries quoted 186 249 341
Median salary £22,000 £21,500 £20,500
Median salary % change year-on-year
+2.32% +4.87%
90% offered a salary of more than £18,750 £17,500 £17,000
10% offered a salary of more than £29,500 £26,000 £26,200
UK excluding London median salary £21,000 £20,750 £20,000
% change year-on-year
+1.20% +3.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86462 102533 109645
As % of all permanent IT jobs located in the UK 96.45% 96.55% 96.65%
Number of salaries quoted 71827 85446 90758
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 9 December 2016 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 193 £22,500 +4.65% 15
South East +40 61 £21,000 - 5
London +46 50 £26,000 +6.12% 2
Yorkshire +42 36 £22,500 +22.28% 3
Surrey +20 17 £23,500 +9.30% 1
West Yorkshire +30 16 £22,500 +23.62% 2
Leeds +33 14 £23,000 +25.00% 1
West Midlands -21 14 £20,750 -1.19%
East Sussex +31 11 £21,000 +5.00% 1
Brighton +31 11 £21,000 +5.00% 1
South West +13 10 £19,000 -6.17%
East of England +12 10 £22,000 +10.00% 1
Buckinghamshire +22 9 £18,500 -13.95%
South Yorkshire +8 8 £22,000 +12.82% 1
Oxfordshire +37 7 £25,000 +13.63%
Milton Keynes +19 7 £18,500 -13.95%
East Midlands +6 7 £21,000 +7.69% 1
Hampshire +5 7 £19,000 -5.00%
North Yorkshire - 7 £22,000 -
Berkshire +42 6 £21,250 +1.19% 2
Hertfordshire +6 6 £22,000 +20.54%
Reading +39 5 £21,500 -2.27% 2
Birmingham -12 5 £20,500 -35.93%
Derbyshire - 5 £21,000 -
East Yorkshire - 5 £23,000 -
Watford - 5 £19,250 -
York - 5 £23,000 -
Oxford - 5 £25,000 -
Hull - 5 £23,000 -
Dorset +25 4 £19,000 +11.76%

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 9 December 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 298 (65.64%) Windows
2 252 (55.51%) Active Directory
3 218 (48.02%) Microsoft
4 171 (37.67%) ITIL
5 149 (32.82%) MS Office
6 140 (30.84%) MS Excel
7 139 (30.62%) Windows 7
8 76 (16.74%) MS Exchange
9 72 (15.86%) Windows Server
10 67 (14.76%) Windows XP
10 67 (14.76%) SLA
11 61 (13.44%) SQL
12 56 (12.33%) Finance
13 46 (10.13%) VMware
13 46 (10.13%) Windows 8
14 42 (9.25%) VMware Infrastructure
14 42 (9.25%) Degree
15 39 (8.59%) Citrix
15 39 (8.59%) Windows 10
16 37 (8.15%) Cisco
17 36 (7.93%) Service Management
17 36 (7.93%) Windows Server 2008
18 35 (7.71%) Office 365
19 34 (7.49%) VoIP
20 31 (6.83%) iManage
21 30 (6.61%) TCP/IP
22 28 (6.17%) Windows Server 2012
22 28 (6.17%) DNS
23 27 (5.95%) Incident Management
24 26 (5.73%) DHCP

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (16.74%) MS Exchange
2 10 (2.20%) Skype for Business
3 9 (1.98%) Exchange Server 2003
4 8 (1.76%) SharePoint
5 6 (1.32%) Exchange Server 2007
6 4 (0.88%) Exchange Server 2010
6 4 (0.88%) SharePoint 2010
7 3 (0.66%) IIS
8 2 (0.44%) Exchange Server 2013
8 2 (0.44%) IBM Notes
9 1 (0.22%) Blackberry Enterprise Server
9 1 (0.22%) JBoss
Applications
1 149 (32.82%) MS Office
2 140 (30.84%) MS Excel
3 2 (0.44%) MS Project
3 2 (0.44%) MS Visio
4 1 (0.22%) MS PowerPoint
4 1 (0.22%) Photoshop
Business Applications
1 4 (0.88%) SAP Oil and Gas
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) SAP BPC
Cloud Services
1 35 (7.71%) Office 365
2 8 (1.76%) Dropbox
3 1 (0.22%) G Suite
3 1 (0.22%) Google Drive
3 1 (0.22%) Mimecast
3 1 (0.22%) SaaS
Communications & Networking
1 34 (7.49%) VoIP
2 30 (6.61%) TCP/IP
3 28 (6.17%) DNS
4 26 (5.73%) DHCP
5 24 (5.29%) SAN
6 17 (3.74%) LAN
7 14 (3.08%) VPN
8 12 (2.64%) WAN
9 10 (2.20%) Remote Desktop
10 8 (1.76%) Firewall
11 7 (1.54%) Internet
11 7 (1.54%) IP Telephony
12 6 (1.32%) Wireless
13 5 (1.10%) Extranet
14 4 (0.88%) Cisco IPT
15 3 (0.66%) Skype
15 3 (0.66%) SMTP
15 3 (0.66%) WebEx
16 2 (0.44%) HTTP
16 2 (0.44%) Network Security
Database & Business Intelligence
1 21 (4.63%) SQL Server
2 7 (1.54%) SQL Server 2008
3 4 (0.88%) SQL Server 2000
3 4 (0.88%) SQL Server 2005
3 4 (0.88%) SQL Server 2012
4 2 (0.44%) MS Access
5 1 (0.22%) Crystal Reports
5 1 (0.22%) DB2
5 1 (0.22%) FileMaker
5 1 (0.22%) Oracle Database
5 1 (0.22%) SAP BW
5 1 (0.22%) SQL Server 2014
General
1 56 (12.33%) Finance
2 22 (4.85%) Telecoms
3 19 (4.19%) Banking
4 10 (2.20%) Back Office
5 9 (1.98%) Law
6 8 (1.76%) Front Office
6 8 (1.76%) German Language
6 8 (1.76%) Retail
7 7 (1.54%) Manufacturing
7 7 (1.54%) Spanish Language
8 6 (1.32%) Marketing
9 5 (1.10%) Electronics
9 5 (1.10%) Legal
10 4 (0.88%) French Language
11 3 (0.66%) Financial Institution
12 2 (0.44%) Automotive
12 2 (0.44%) Games
12 2 (0.44%) Japanese Language
13 1 (0.22%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 20 (4.41%) .NET
2 15 (3.30%) Web Services
2 15 (3.30%) XML
3 10 (2.20%) ASP.NET
4 9 (1.98%) EDI
4 9 (1.98%) SOAP
5 6 (1.32%) XSL
6 5 (1.10%) HTML
7 3 (0.66%) CSS
8 2 (0.44%) CSS3
8 2 (0.44%) LAMP
8 2 (0.44%) XMPP
9 1 (0.22%) COM
9 1 (0.22%) DHTML
9 1 (0.22%) FIX Protocol
Miscellaneous
1 21 (4.63%) Analytical Skills
2 14 (3.08%) Computer Science
2 14 (3.08%) Data Centre
3 11 (2.42%) Virtual Team
4 10 (2.20%) Smartphone
5 9 (1.98%) EPoS
6 8 (1.76%) Handset
7 7 (1.54%) Management Information System
8 4 (0.88%) Chip and PIN
8 4 (0.88%) iPad
9 3 (0.66%) Blackberry
9 3 (0.66%) Fat Client
9 3 (0.66%) Fixed Income
9 3 (0.66%) Mathematics
9 3 (0.66%) NHS
9 3 (0.66%) Thin Client
9 3 (0.66%) User Experience
9 3 (0.66%) Video Conferencing
10 2 (0.44%) Video Editing
10 2 (0.44%) Web 2.0
Operating Systems
1 298 (65.64%) Windows
2 139 (30.62%) Windows 7
3 72 (15.86%) Windows Server
4 67 (14.76%) Windows XP
5 46 (10.13%) Windows 8
6 39 (8.59%) Windows 10
7 36 (7.93%) Windows Server 2008
8 28 (6.17%) Windows Server 2012
9 26 (5.73%) Linux
10 24 (5.29%) Windows Server 2003
11 23 (5.07%) Mac OS X
12 10 (2.20%) Unix
13 6 (1.32%) Red Hat Enterprise Linux
14 5 (1.10%) Apple iOS
14 5 (1.10%) Windows Vista
15 4 (0.88%) VMS
16 2 (0.44%) Android
17 1 (0.22%) Windows 2000 Server
17 1 (0.22%) Windows NT
Processes & Methodologies
1 171 (37.67%) ITIL
2 36 (7.93%) Service Management
3 27 (5.95%) Incident Management
4 22 (4.85%) Time Management
5 18 (3.96%) ITSM
6 17 (3.74%) CRM
7 14 (3.08%) Change Management
8 12 (2.64%) ITIL V3
8 12 (2.64%) Trend Analysis
9 11 (2.42%) Problem Management
10 10 (2.20%) Service Delivery
11 9 (1.98%) Information Security
12 8 (1.76%) Continuous Improvement
12 8 (1.76%) Root Cause Analysis
12 8 (1.76%) Stakeholder Management
13 7 (1.54%) Network Monitoring
13 7 (1.54%) Web Design
14 6 (1.32%) Kalman Filter
14 6 (1.32%) Mentoring
14 6 (1.32%) MVC
Programming Languages
1 61 (13.44%) SQL
2 9 (1.98%) C#
3 7 (1.54%) C
3 7 (1.54%) VB
4 5 (1.10%) JavaScript
5 4 (0.88%) Java
5 4 (0.88%) PowerShell
5 4 (0.88%) T-SQL
6 3 (0.66%) VBScript
7 1 (0.22%) Tcl
Qualifications
1 42 (9.25%) Degree
2 21 (4.63%) ITIL Certification
3 17 (3.74%) Microsoft Certification
4 15 (3.30%) CCNA
4 15 (3.30%) Cisco Certification
4 15 (3.30%) SC Cleared
4 15 (3.30%) Security Cleared
5 14 (3.08%) MCSE
6 10 (2.20%) HND
7 8 (1.76%) MCITP
8 6 (1.32%) MCP
9 5 (1.10%) MCSA
9 5 (1.10%) Network+ Certification
10 4 (0.88%) ITIL Foundation Certificate
10 4 (0.88%) MCTS
11 2 (0.44%) A+ Certification
11 2 (0.44%) CCA
11 2 (0.44%) Citrix Certification
12 1 (0.22%) CCNP
12 1 (0.22%) HNC
Quality Assurance & Compliance
1 67 (14.76%) SLA
2 1 (0.22%) QA
System Software
1 252 (55.51%) Active Directory
2 42 (9.25%) VMware Infrastructure
3 12 (2.64%) Microsoft Virtual Server
4 10 (2.20%) XenApp
5 6 (1.32%) Terminal Services
5 6 (1.32%) VMware Workstation
5 6 (1.32%) XenDesktop
6 3 (0.66%) IMail Server
7 2 (0.44%) Hyper-V
7 2 (0.44%) Terminal Server
7 2 (0.44%) Virtual Desktop
8 1 (0.22%) VMware ESXi
8 1 (0.22%) vSphere
Systems Management
1 16 (3.52%) SCCM
2 5 (1.10%) Nagios
3 4 (0.88%) Backup Exec
3 4 (0.88%) DameWare
4 2 (0.44%) OpenView
4 2 (0.44%) OVSD
4 2 (0.44%) Perfmon
4 2 (0.44%) ServiceCenter
4 2 (0.44%) Systems Management Server (SMS)
5 1 (0.22%) AirWatch
5 1 (0.22%) Cisco CUCM
5 1 (0.22%) Failover Clustering
Vendors
1 218 (48.02%) Microsoft
2 46 (10.13%) VMware
3 39 (8.59%) Citrix
4 37 (8.15%) Cisco
5 31 (6.83%) iManage
6 22 (4.85%) Apple
7 11 (2.42%) Bomgar
7 11 (2.42%) HP
8 10 (2.20%) Avaya
8 10 (2.20%) Remedy
9 9 (1.98%) SAP
10 8 (1.76%) Oracle
10 8 (1.76%) Splunk
11 6 (1.32%) ServiceNow
12 5 (1.10%) Extreme Networks
12 5 (1.10%) SolarWinds
12 5 (1.10%) Sophos
13 4 (0.88%) LANDesk
13 4 (0.88%) Polycom
13 4 (0.88%) RedPrairie
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Salary: From £19,000 to £22,000 per annum Free Parking, Pension, Career Develo
Posted: 19 hours ago
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
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Salary: £1 per annum
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London
Information Technology Services
Salary: £22k - 26k per year
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Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: 6 days ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
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Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 7 days ago
Edinburgh
Recruitment Genius Ltd
Salary: £15000 - £25000 per annum
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East Croydon
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Barnsley
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