The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 740 768 759
Rank change year-on-year
+28 -9
Permanent jobs requiring a 1st Line Support Analyst 155 158 124
As % of all permanent IT jobs located in the UK 0.14% 0.13% 0.11%
As % of the Job Titles category 0.15% 0.14% 0.12%
Number of salaries quoted 144 147 113
Average salary £21,000 £20,500 £19,500
Average salary % change year-on-year
+2.43% +5.12%
90% offered a salary of more than £17,000 £16,500 £16,600
10% offered a salary of more than £26,301 £27,500 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103195 111326 102545
As % of all permanent IT jobs located in the UK 94.45% 94.53% 94.57%
Number of salaries quoted 85280 91269 85438
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 6 July 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 155 £21,000 +2.43% 12
South East +9 65 £20,000 -6.97% 4
London +22 37 £25,500 +10.86% 1
Kent +24 23 £19,250 -10.46% 1
East of England +9 20 £21,000 +5.00% 1
Hertfordshire +9 14 £21,000 -16.00%
Hampshire 0 14 £22,500 - 1
East Midlands +13 12 £17,000 - 1
Northamptonshire - 11 £17,000 - 1
City of London +39 9 £21,500 -18.86%
West Sussex +10 9 £21,500 -
Northampton - 9 £17,000 - 1
North West -1 8 £19,500 +5.40% 1
Farnborough -21 8 £25,500 -19.68% 1
Sevenoaks - 8 £17,500 -
South West -18 7 £20,500 +6.49% 2
Cheshire -1 6 £18,500 -
Watford - 6 £26,000 -
Brighton +29 5 £22,500 +25.00%
East Sussex +22 5 £22,500 +25.00%
Buckinghamshire +1 5 £17,500 -
Essex -6 5 £22,500 +12.50% 1
Milton Keynes -12 5 £17,500 -
East Grinstead - 5 £23,500 -
Yorkshire +7 4 £17,000 -2.85% 2
Warrington +5 4 £18,500 -
Surrey 0 4 £21,000 +7.69% 1
Berkshire -7 4 £18,500 -17.77%
Basingstoke - 4 £20,000 -
Billericay - 4 £22,500 -

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 6 July 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 248 (71.26%) Windows
2 200 (57.47%) Active Directory
3 167 (47.99%) Microsoft
4 149 (42.82%) MS Office
5 125 (35.92%) Windows 7
6 103 (29.60%) MS Excel
7 93 (26.72%) ITIL
8 88 (25.29%) SLA
9 87 (25.00%) MS Exchange
10 67 (19.25%) Citrix
10 67 (19.25%) Windows Server 2008
11 54 (15.52%) Windows XP
12 43 (12.36%) Microsoft Certification
13 42 (12.07%) Windows Server 2003
14 41 (11.78%) TCP/IP
15 40 (11.49%) Windows 8
16 39 (11.21%) SQL
17 38 (10.92%) Law
18 37 (10.63%) Windows Server 2012
19 35 (10.06%) VMware
20 29 (8.33%) Finance
21 28 (8.05%) Linux
22 27 (7.76%) VMware Infrastructure
23 26 (7.47%) LAN
23 26 (7.47%) DNS
24 25 (7.18%) VPN
24 25 (7.18%) DHCP
24 25 (7.18%) Service Management
25 24 (6.90%) WAN
25 24 (6.90%) Exchange Server 2010

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 6 July 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 87 (25.00%) MS Exchange
2 24 (6.90%) Exchange Server 2010
3 19 (5.46%) WorkSite
4 17 (4.89%) Exchange Server 2007
5 15 (4.31%) Exchange Server 2000
5 15 (4.31%) Exchange Server 2003
6 8 (2.30%) SharePoint
7 7 (2.01%) Exchange Server 2013
7 7 (2.01%) Blackberry Enterprise Server
8 3 (0.86%) Lync
9 2 (0.57%) IBM Notes
10 1 (0.29%) OpenEdge
10 1 (0.29%) GroupWise
10 1 (0.29%) SharePoint Server
Applications
1 149 (42.82%) MS Office
2 103 (29.60%) MS Excel
3 7 (2.01%) MS PowerPoint
4 1 (0.29%) Spreadsheet
Business Applications
1 3 (0.86%) Agresso
2 1 (0.29%) Infor CRM
2 1 (0.29%) Dynamics CRM
2 1 (0.29%) Remedy ITSM
Cloud Services
1 14 (4.02%) Office 365
2 6 (1.72%) Amazon AWS
2 6 (1.72%) Cloud Computing
3 1 (0.29%) Microsoft Azure
Communications & Networking
1 41 (11.78%) TCP/IP
2 26 (7.47%) LAN
2 26 (7.47%) DNS
3 25 (7.18%) VPN
3 25 (7.18%) DHCP
4 24 (6.90%) WAN
5 23 (6.61%) Internet
6 15 (4.31%) Firewall
7 10 (2.87%) VoIP
8 8 (2.30%) SAN
9 7 (2.01%) Broadband
10 6 (1.72%) ADSL
10 6 (1.72%) Ethernet
11 4 (1.15%) iSCSI
11 4 (1.15%) NAS
11 4 (1.15%) Unified Communications
12 2 (0.57%) Skype
12 2 (0.57%) Wireless
13 1 (0.29%) IP Telephony
13 1 (0.29%) Extranet
Database & Business Intelligence
1 19 (5.46%) SQL Server
2 14 (4.02%) MySQL
3 2 (0.57%) SQL Server Reporting Services
3 2 (0.57%) Relational Database
4 1 (0.29%) MS Access
Development Applications
1 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 38 (10.92%) Law
2 29 (8.33%) Finance
3 17 (4.89%) Legal
4 12 (3.45%) Banking
5 8 (2.30%) Manufacturing
6 6 (1.72%) Telecoms
7 3 (0.86%) Retail
7 3 (0.86%) French Language
7 3 (0.86%) German Language
8 2 (0.57%) Marketing
8 2 (0.57%) Back Office
8 2 (0.57%) Advertising
9 1 (0.29%) Games
9 1 (0.29%) Aerospace
9 1 (0.29%) Dutch Language
Libraries, Frameworks & Software Standards
1 1 (0.29%) HTML
1 1 (0.29%) .NET
1 1 (0.29%) ADO.NET
1 1 (0.29%) ASP.NET
1 1 (0.29%) CSS
1 1 (0.29%) WCF
1 1 (0.29%) ASP.NET MVC
1 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 19 (5.46%) Blackberry
2 16 (4.60%) Mathematics
3 14 (4.02%) Management Information System
4 10 (2.87%) Video Conferencing
4 10 (2.87%) iPhone
4 10 (2.87%) Analytical Skills
5 8 (2.30%) Data Centre
6 7 (2.01%) CMDB
7 6 (1.72%) Handset
8 5 (1.44%) iPad
9 4 (1.15%) Life Science
10 3 (0.86%) Thin Client
10 3 (0.86%) Fat Client
11 2 (0.57%) Computer Science
12 1 (0.29%) Client/Server
12 1 (0.29%) Mobile Computing
12 1 (0.29%) User Experience
Operating Systems
1 248 (71.26%) Windows
2 125 (35.92%) Windows 7
3 67 (19.25%) Windows Server 2008
4 54 (15.52%) Windows XP
5 42 (12.07%) Windows Server 2003
6 40 (11.49%) Windows 8
7 37 (10.63%) Windows Server 2012
8 28 (8.05%) Linux
9 15 (4.31%) Windows 2000 Server
10 11 (3.16%) Windows Vista
11 9 (2.59%) UNIX
12 6 (1.72%) Red Hat Enterprise Linux
13 5 (1.44%) Android
14 3 (0.86%) Mac OS
15 2 (0.57%) Apple iOS
15 2 (0.57%) AIX
16 1 (0.29%) Windows 2000
16 1 (0.29%) Mac OS X
Processes & Methodologies
1 93 (26.72%) ITIL
2 25 (7.18%) Service Management
3 22 (6.32%) Service Delivery
3 22 (6.32%) Problem Management
4 17 (4.89%) Incident Management
5 8 (2.30%) System Testing
6 7 (2.01%) ITSM
6 7 (2.01%) Information Security
7 6 (1.72%) Mentoring
8 5 (1.44%) CRM
9 4 (1.15%) Software Deployment
9 4 (1.15%) Performance Management
10 3 (0.86%) PRINCE2
11 2 (0.57%) Benchmarking
11 2 (0.57%) Project Management
11 2 (0.57%) Project Planning
11 2 (0.57%) Logistics
11 2 (0.57%) Business Continuity
11 2 (0.57%) Continuous Improvement
11 2 (0.57%) Investment Management
Programming Languages
1 39 (11.21%) SQL
2 7 (2.01%) PowerShell
3 6 (1.72%) C
4 2 (0.57%) VBA
5 1 (0.29%) C#
5 1 (0.29%) T-SQL
Qualifications
1 43 (12.36%) Microsoft Certification
2 18 (5.17%) MCSE
3 17 (4.89%) CCNA
3 17 (4.89%) Cisco Certification
3 17 (4.89%) MCITP
4 16 (4.60%) Degree
5 14 (4.02%) MCP
6 13 (3.74%) MCSA
7 12 (3.45%) ITIL Foundation Certificate
8 7 (2.01%) SC Cleared
8 7 (2.01%) Security Cleared
9 5 (1.44%) MOS
9 5 (1.44%) MCTS
10 3 (0.86%) A+ Certification
10 3 (0.86%) ITIL Certification
11 2 (0.57%) MCDST
12 1 (0.29%) VMware Certified Professional (VCP)
12 1 (0.29%) HNC
12 1 (0.29%) HND
Quality Assurance & Compliance
1 88 (25.29%) SLA
System Software
1 200 (57.47%) Active Directory
2 27 (7.76%) VMware Infrastructure
3 9 (2.59%) vSphere
4 7 (2.01%) Hyper-V
4 7 (2.01%) XenApp
4 7 (2.01%) Terminal Services
5 6 (1.72%) VMware Workstation
5 6 (1.72%) VMware ESXi
6 3 (0.86%) Citrix Presentation Server
6 3 (0.86%) XenDesktop
7 2 (0.57%) Terminal Server
Systems Management
1 12 (3.45%) SCCM
2 8 (2.30%) ARCserve
2 8 (2.30%) WSUS
3 3 (0.86%) Norton AntiVirus
3 3 (0.86%) SCSM
4 2 (0.57%) MAILsweeper
4 2 (0.57%) Tivoli
Vendors
1 167 (47.99%) Microsoft
2 67 (19.25%) Citrix
3 35 (10.06%) VMware
4 14 (4.02%) Oracle
4 14 (4.02%) Cisco
5 13 (3.74%) McAfee
6 11 (3.16%) HP
7 9 (2.59%) Remedy
8 8 (2.30%) Adobe
8 8 (2.30%) Macromedia
8 8 (2.30%) CA
9 7 (2.01%) Apple
10 6 (1.72%) Salesforce.com
11 5 (1.44%) Altiris
12 4 (1.15%) Dell KACE
13 3 (0.86%) Bomgar
13 3 (0.86%) LANDesk
13 3 (0.86%) Symantec
13 3 (0.86%) SAP
14 2 (0.57%) IBM
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 16 hours ago
Farnborough, Hampshire
Global Technology Solutions Ltd
Salary: £25000 - £27000 per annum
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West Byfleet, Surrey
Bowerford Associates Ltd
Salary: From £20,000 to £22,000 per annum Great Benefits
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Essex
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set2recruit
Salary: £18,900 per annum
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Edinburgh, Midlothian
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Edinburgh, Midlothian
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Leeds, West Yorkshire
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Salary: Unspecified
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Northampton, Northamptonshire
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Salary: £18000 - £22000 per annum + Benefits
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London
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Salary: £23000 - £25000 per annum + Good benefits
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