The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 708 727 781
Rank change year-on-year
+19 +54
Permanent jobs requiring a 1st Line Support Analyst 189 152 104
As % of all permanent IT jobs located in the UK 0.17% 0.14% 0.092%
As % of the Job Titles category 0.18% 0.15% 0.097%
Number of salaries quoted 170 141 97
Average salary £20,000 £20,000 £19,000
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £16,500 £16,500 £16,000
10% offered a salary of more than £25,000 £26,000 £24,000
UK excluding London average salary £19,000 £18,500 £19,000
% change year-on-year
+2.70% -2.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107626 101806 107121
As % of all permanent IT jobs located in the UK 94.59% 94.59% 95.25%
Number of salaries quoted 88189 84506 91372
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 30 October 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 177 £20,000 - 18
South East +8 52 £20,000 - 8
London +8 42 £23,000 - 4
North West +11 30 £18,500 - 2
East Midlands +20 17 £19,000 +1.33% 1
Manchester -1 17 £18,000 -7.33% 2
Northampton -8 16 £19,000 +1.33%
Northamptonshire -8 16 £19,000 +1.33% 1
Yorkshire -20 15 £20,500 +7.89% 1
Cheshire +3 13 £19,000 +2.70%
Surrey -19 13 £21,500 +4.87% 1
Buckinghamshire +8 12 £19,500 -9.30% 1
Milton Keynes +7 11 £19,500 +11.42% 1
West Yorkshire -19 10 £25,000 +31.57% 1
South West -22 10 £16,500 - 1
Scotland +16 9 £17,500 -
Somerset -19 9 £16,500 -
Bath -19 9 £16,500 -
Berkshire +13 8 £21,500 +13.15% 2
Croydon +7 7 £24,000 -11.11%
Hampshire -6 7 £19,750 +38.59% 2
East of England -28 7 £22,500 +36.36% 1
West Sussex +1 6 £20,000 -
Leeds -20 6 £25,000 +108.33% 1
Reading - 6 £22,500 - 2
Redhill - 6 £21,500 -
North Yorkshire - 5 £17,000 -
Woking - 5 £16,000 - 1
Southampton +6 4 £18,250 -
Bedfordshire -10 4 £22,625 +61.60%

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 October 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 182 (53.85%) Windows
2 154 (45.56%) Microsoft
3 142 (42.01%) MS Office
4 127 (37.57%) Active Directory
5 112 (33.14%) MS Excel
5 112 (33.14%) ITIL
6 68 (20.12%) Windows 7
7 57 (16.86%) SLA
8 56 (16.57%) Windows XP
9 54 (15.98%) Analytical Skills
10 37 (10.95%) Finance
11 34 (10.06%) Windows Server 2008
12 33 (9.76%) TCP/IP
13 31 (9.17%) Windows Server 2003
14 29 (8.58%) Citrix
15 28 (8.28%) MS Exchange
16 27 (7.99%) Service Management
17 26 (7.69%) SQL
17 26 (7.69%) Windows 8
18 25 (7.40%) LAN
19 24 (7.10%) Microsoft Certification
19 24 (7.10%) Degree
20 23 (6.80%) ITIL Foundation Certificate
20 23 (6.80%) Security Cleared
21 21 (6.21%) SC Cleared
21 21 (6.21%) WAN
22 20 (5.92%) SQL Server
23 19 (5.62%) A+ Certification
23 19 (5.62%) Legal
23 19 (5.62%) VMware

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 October 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (8.28%) MS Exchange
2 13 (3.85%) IBM Notes
3 11 (3.25%) IIS
4 7 (2.07%) SharePoint
5 6 (1.78%) Blackberry Enterprise Server
6 5 (1.48%) Exchange Server 2000
6 5 (1.48%) Lync
7 4 (1.18%) Exchange Server 2010
8 3 (0.89%) Exchange Server 2013
8 3 (0.89%) Exchange Server 2003
9 2 (0.59%) SAS
9 2 (0.59%) WorkSite
9 2 (0.59%) Exchange Server 2007
10 1 (0.30%) WebSphere
Applications
1 142 (42.01%) MS Office
2 112 (33.14%) MS Excel
3 13 (3.85%) MS PowerPoint
4 3 (0.89%) Spreadsheet
Business Applications
1 4 (1.18%) Dynamics AX
2 1 (0.30%) Line 100
2 1 (0.30%) SalesLogix
Cloud Services
1 1 (0.30%) Cloud Computing
1 1 (0.30%) SaaS
1 1 (0.30%) Office 365
Communications & Networking
1 33 (9.76%) TCP/IP
2 25 (7.40%) LAN
3 21 (6.21%) WAN
4 12 (3.55%) VPN
5 9 (2.66%) DNS
5 9 (2.66%) VoIP
5 9 (2.66%) Wireless
6 8 (2.37%) DHCP
7 7 (2.07%) Internet
8 4 (1.18%) IP Telephony
9 3 (0.89%) Firewall
9 3 (0.89%) Unified Communications
9 3 (0.89%) SAN
10 2 (0.59%) Cisco IPT
10 2 (0.59%) Structured Cabling
11 1 (0.30%) Broadband
11 1 (0.30%) Network Security
11 1 (0.30%) PABX
11 1 (0.30%) Wi-Fi
11 1 (0.30%) SSH
Database & Business Intelligence
1 20 (5.92%) SQL Server
2 4 (1.18%) Data Warehouse
3 2 (0.59%) MS Access
3 2 (0.59%) IBM InfoSphere
3 2 (0.59%) Relational Database
4 1 (0.30%) SQL Server 2005
4 1 (0.30%) SQL Server 2008
Development Applications
1 4 (1.18%) Team Foundation Server
2 2 (0.59%) SQL Server Management Studio (SSMS)
2 2 (0.59%) JIRA
General
1 37 (10.95%) Finance
2 19 (5.62%) Legal
3 18 (5.33%) Retail
4 10 (2.96%) Law
5 8 (2.37%) Banking
6 7 (2.07%) Telecoms
7 4 (1.18%) German Language
7 4 (1.18%) Advertising
7 4 (1.18%) Publishing
8 3 (0.89%) Marketing
9 2 (0.59%) Front Office
10 1 (0.30%) Back Office
10 1 (0.30%) Games
10 1 (0.30%) Italian Language
10 1 (0.30%) Turkish Language
10 1 (0.30%) Multimedia
10 1 (0.30%) Investment Banking
Libraries, Frameworks & Software Standards
1 4 (1.18%) .NET
2 2 (0.59%) HTML
3 1 (0.30%) COM
3 1 (0.30%) Middleware
Miscellaneous
1 54 (15.98%) Analytical Skills
2 18 (5.33%) Blackberry
3 15 (4.44%) Computer Science
4 14 (4.14%) EPoS
5 13 (3.85%) Management Information System
6 5 (1.48%) AS400
7 4 (1.18%) Statistics
8 2 (0.59%) Derivative
8 2 (0.59%) Equity Derivative
8 2 (0.59%) iPhone
8 2 (0.59%) iPad
8 2 (0.59%) Smartphone
8 2 (0.59%) GIS
8 2 (0.59%) Mobile Banking
9 1 (0.30%) User Experience
9 1 (0.30%) Wiki
9 1 (0.30%) Fat Client
9 1 (0.30%) Chip and PIN
9 1 (0.30%) Thin Client
9 1 (0.30%) PDA
Operating Systems
1 182 (53.85%) Windows
2 68 (20.12%) Windows 7
3 56 (16.57%) Windows XP
4 34 (10.06%) Windows Server 2008
5 31 (9.17%) Windows Server 2003
6 26 (7.69%) Windows 8
7 13 (3.85%) Windows Server 2012
8 11 (3.25%) Mac OS X
9 8 (2.37%) Windows Vista
10 7 (2.07%) Windows 2000 Server
11 5 (1.48%) Windows 2000
12 3 (0.89%) UNIX
13 2 (0.59%) Windows Mobile
13 2 (0.59%) Windows Phone
14 1 (0.30%) Apple iOS
14 1 (0.30%) Mac OS
14 1 (0.30%) Android
14 1 (0.30%) Linux
Processes & Methodologies
1 112 (33.14%) ITIL
2 27 (7.99%) Service Management
3 15 (4.44%) Incident Management
4 11 (3.25%) CRM
4 11 (3.25%) ITSM
5 8 (2.37%) Document Management
5 8 (2.37%) Software Distribution
6 7 (2.07%) Problem Management
6 7 (2.07%) Business Continuity
6 7 (2.07%) Service Delivery
7 6 (1.78%) Line Management
8 5 (1.48%) Change Control
8 5 (1.48%) Project Management
9 4 (1.18%) Benchmarking
9 4 (1.18%) Disaster Recovery
9 4 (1.18%) Time Management
9 4 (1.18%) Data Entry
9 4 (1.18%) Continuous Improvement
10 3 (0.89%) Risk Management
10 3 (0.89%) E-Commerce
Programming Languages
1 26 (7.69%) SQL
2 16 (4.73%) C
3 5 (1.48%) C#
4 3 (0.89%) VB
5 2 (0.59%) T-SQL
5 2 (0.59%) Java
5 2 (0.59%) JavaScript
5 2 (0.59%) PowerShell
6 1 (0.30%) C++
6 1 (0.30%) VBScript
6 1 (0.30%) VBA
6 1 (0.30%) Python
Qualifications
1 24 (7.10%) Microsoft Certification
1 24 (7.10%) Degree
2 23 (6.80%) Security Cleared
2 23 (6.80%) ITIL Foundation Certificate
3 21 (6.21%) SC Cleared
4 19 (5.62%) A+ Certification
5 14 (4.14%) ITIL Certification
5 14 (4.14%) MCSE
6 11 (3.25%) MCP
7 9 (2.66%) CCNA
7 9 (2.66%) Cisco Certification
8 7 (2.07%) MCITP
9 5 (1.48%) HND
9 5 (1.48%) MCSA
10 3 (0.89%) DV Cleared
11 2 (0.59%) Security+ Certification
11 2 (0.59%) Network+ Certification
12 1 (0.30%) HNC
Quality Assurance & Compliance
1 57 (16.86%) SLA
2 3 (0.89%) ISO/IEC 27001
3 1 (0.30%) QA
System Software
1 127 (37.57%) Active Directory
2 12 (3.55%) VMware Infrastructure
3 7 (2.07%) Hyper-V
4 3 (0.89%) vSphere
5 2 (0.59%) VMware ESXi
6 1 (0.30%) UAG
6 1 (0.30%) Citrix Presentation Server
6 1 (0.30%) XenApp
6 1 (0.30%) XenDesktop
Systems Management
1 5 (1.48%) DameWare
2 3 (0.89%) Backup Exec
3 1 (0.30%) SCCM
Vendors
1 154 (45.56%) Microsoft
2 29 (8.58%) Citrix
3 19 (5.62%) VMware
4 13 (3.85%) Lotus
5 8 (2.37%) SAP
6 7 (2.07%) HP
7 6 (1.78%) Interwoven
8 5 (1.48%) Cisco
8 5 (1.48%) Dell
8 5 (1.48%) Oracle
9 4 (1.18%) Mitel
9 4 (1.18%) Apple
10 3 (0.89%) Sage
10 3 (0.89%) McAfee
10 3 (0.89%) IBM
11 2 (0.59%) Avaya
11 2 (0.59%) Sophos
11 2 (0.59%) BT
11 2 (0.59%) Reuters
11 2 (0.59%) Bloomberg
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Oscar Associates (UK) Ltd
Salary: £18000 - £21000 per annum + Exc Bens.
Posted: 7 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £14000 - £18000 Per Annum
Posted: Yesterday
Oxfordshire
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Salary: Unspecified
Posted: Yesterday
Chessington, Surrey
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Salary: From £20,000 to £23,000 per annum + Bonus & Excellent Benefits Package
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Salary: £28000 - £35000 per annum
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Woking, Surrey
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Manchester, Lancashire
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Salary: £20000 per annum + Benefits Package
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Reading, Berkshire
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