The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 727 777 735
Rank change year-on-year
+50 -42
Permanent jobs requiring a 1st Line Support Analyst 177 132 142
As % of all permanent IT jobs located in the UK 0.16% 0.12% 0.13%
As % of the Job Titles category 0.17% 0.12% 0.14%
Number of salaries quoted 164 123 127
Average salary £21,500 £20,000 £19,500
Average salary % change year-on-year
+7.50% +2.56%
90% offered a salary of more than £18,500 £16,500 £16,500
10% offered a salary of more than £26,000 £28,000 £25,000
UK excluding London average salary £21,000 £20,000 £18,250
% change year-on-year
+5.00% +9.58%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102778 107783 99441
As % of all permanent IT jobs located in the UK 94.20% 94.50% 94.26%
Number of salaries quoted 85796 87187 82527
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 4 September 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 177 £21,500 +7.50% 16
South East +26 62 £20,750 +3.75% 4
London +10 48 £23,750 +1.06% 3
Hampshire +23 18 £25,500 +2.00% 1
North West -1 18 £20,500 +24.24%
South West -10 15 £21,000 +27.27% 2
Berkshire +23 13 £21,000 +1.20% 2
Cheshire 0 11 £19,000 +2.70%
Farnborough -12 10 £26,000 -18.11%
East Midlands +4 9 £20,500 +17.14% 1
Surrey 0 9 £20,750 -3.48%
East of England -6 9 £22,500 +12.50% 2
City of London +40 8 £23,750 -13.63%
Yorkshire +16 8 £21,360 +15.45% 2
West Midlands +3 8 £18,750 -1.31% 2
Wiltshire - 8 £20,500 - 1
Kent - 8 £19,500 -
West Sussex -4 7 £21,500 +22.85%
Chippenham - 7 £20,500 -
West Yorkshire +13 6 £21,360 +24.72% 2
Manchester +1 6 £21,500 +38.70%
Nottingham 0 6 £21,000 -
Nottinghamshire -9 6 £21,000 -
Basingstoke - 6 £20,000 -
Reading +6 5 £22,100 +2.79% 1
Essex -11 5 £22,500 +12.50%
Buckinghamshire -12 5 £17,500 -2.77%
Milton Keynes -17 5 £17,500 -2.77%
Billericay - 5 £22,500 -
Reigate +20 4 £20,750 -7.77%

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 4 September 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 246 (69.89%) Windows
2 183 (51.99%) Microsoft
3 173 (49.15%) Active Directory
4 148 (42.05%) MS Office
5 105 (29.83%) SLA
6 101 (28.69%) Windows 7
7 93 (26.42%) MS Excel
8 88 (25.00%) MS Exchange
9 85 (24.15%) ITIL
10 63 (17.90%) Windows Server 2008
11 56 (15.91%) Windows XP
11 56 (15.91%) Windows Server 2003
12 53 (15.06%) Microsoft Certification
13 48 (13.64%) Windows Server 2012
14 46 (13.07%) TCP/IP
15 44 (12.50%) VMware
16 42 (11.93%) Windows 8
17 40 (11.36%) Law
18 38 (10.80%) VMware Infrastructure
19 36 (10.23%) SQL
20 34 (9.66%) Citrix
20 34 (9.66%) Exchange Server 2010
21 32 (9.09%) Linux
22 29 (8.24%) Firewall
23 26 (7.39%) Internet
24 25 (7.10%) Office 365
25 24 (6.82%) Exchange Server 2007
25 24 (6.82%) DNS
26 23 (6.53%) Service Delivery
26 23 (6.53%) Legal

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 4 September 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 88 (25.00%) MS Exchange
2 34 (9.66%) Exchange Server 2010
3 24 (6.82%) Exchange Server 2007
4 19 (5.40%) WorkSite
5 17 (4.83%) Exchange Server 2013
6 12 (3.41%) Exchange Server 2003
7 11 (3.13%) Exchange Server 2000
8 7 (1.99%) SharePoint
9 6 (1.70%) IBM Notes
10 3 (0.85%) Lync
11 1 (0.28%) SAS
11 1 (0.28%) Blackberry Enterprise Server
11 1 (0.28%) SharePoint Server
Applications
1 148 (42.05%) MS Office
2 93 (26.42%) MS Excel
3 6 (1.70%) MS PowerPoint
4 1 (0.28%) Spreadsheet
Business Applications
1 1 (0.28%) Infor CRM
1 1 (0.28%) Dynamics CRM
Cloud Services
1 25 (7.10%) Office 365
2 6 (1.70%) Cloud Computing
2 6 (1.70%) Amazon AWS
3 1 (0.28%) PaaS
3 1 (0.28%) Mimecast
Communications & Networking
1 46 (13.07%) TCP/IP
2 29 (8.24%) Firewall
3 26 (7.39%) Internet
4 24 (6.82%) DNS
5 22 (6.25%) DHCP
6 21 (5.97%) VPN
7 19 (5.40%) LAN
8 16 (4.55%) VoIP
8 16 (4.55%) WAN
9 8 (2.27%) Ethernet
9 8 (2.27%) NAS
10 7 (1.99%) Unified Communications
10 7 (1.99%) SAN
10 7 (1.99%) iSCSI
11 6 (1.70%) Broadband
12 3 (0.85%) ADSL
12 3 (0.85%) Wi-Fi
12 3 (0.85%) Skype
13 2 (0.57%) IP Telephony
14 1 (0.28%) Wireless
Database & Business Intelligence
1 19 (5.40%) SQL Server
2 14 (3.98%) MySQL
3 2 (0.57%) Relational Database
4 1 (0.28%) Crystal Reports
4 1 (0.28%) MS Access
Development Applications
1 1 (0.28%) SQL Server Management Studio (SSMS)
General
1 40 (11.36%) Law
2 23 (6.53%) Legal
3 22 (6.25%) Finance
4 8 (2.27%) Banking
5 7 (1.99%) Manufacturing
6 6 (1.70%) Telecoms
7 5 (1.42%) Retail
8 4 (1.14%) Marketing
9 3 (0.85%) German Language
9 3 (0.85%) Electronics
10 2 (0.57%) Back Office
10 2 (0.57%) French Language
11 1 (0.28%) Dutch Language
11 1 (0.28%) Multimedia
11 1 (0.28%) Aerospace
11 1 (0.28%) Pharmaceutical
11 1 (0.28%) Games
Libraries, Frameworks & Software Standards
1 3 (0.85%) Web Services
2 1 (0.28%) XMPP
2 1 (0.28%) WCF
2 1 (0.28%) ASP.NET MVC
2 1 (0.28%) ASP.NET Web Forms
2 1 (0.28%) .NET
2 1 (0.28%) ADO.NET
2 1 (0.28%) ASP.NET
Miscellaneous
1 18 (5.11%) Mathematics
2 14 (3.98%) Management Information System
3 13 (3.69%) Analytical Skills
4 10 (2.84%) Video Conferencing
4 10 (2.84%) CMDB
5 8 (2.27%) Blackberry
6 7 (1.99%) Life Science
6 7 (1.99%) Data Centre
7 6 (1.70%) Handset
8 3 (0.85%) Thin Client
8 3 (0.85%) Fat Client
8 3 (0.85%) iPhone
9 2 (0.57%) iPad
9 2 (0.57%) Computer Science
10 1 (0.28%) Foreign Exchange (FX)
10 1 (0.28%) Clustering
10 1 (0.28%) Contract for Difference
10 1 (0.28%) Algorithms
Operating Systems
1 246 (69.89%) Windows
2 101 (28.69%) Windows 7
3 63 (17.90%) Windows Server 2008
4 56 (15.91%) Windows Server 2003
4 56 (15.91%) Windows XP
5 48 (13.64%) Windows Server 2012
6 42 (11.93%) Windows 8
7 32 (9.09%) Linux
8 15 (4.26%) Windows Vista
9 11 (3.13%) Windows 2000 Server
10 9 (2.56%) UNIX
11 6 (1.70%) Red Hat Enterprise Linux
12 2 (0.57%) Mac OS X
13 1 (0.28%) Windows 2000
Processes & Methodologies
1 85 (24.15%) ITIL
2 23 (6.53%) Service Delivery
2 23 (6.53%) Problem Management
3 18 (5.11%) Service Management
4 17 (4.83%) Incident Management
5 9 (2.56%) Document Management
6 8 (2.27%) System Testing
7 7 (1.99%) Performance Management
7 7 (1.99%) Software Deployment
7 7 (1.99%) Information Security
7 7 (1.99%) CRM
8 6 (1.70%) Mentoring
9 5 (1.42%) Kalman Filter
9 5 (1.42%) Time Management
10 4 (1.14%) Project Management
11 3 (0.85%) PRINCE2
11 3 (0.85%) Disaster Recovery
11 3 (0.85%) ITSM
12 2 (0.57%) Logistics
12 2 (0.57%) Line Management
Programming Languages
1 36 (10.23%) SQL
2 12 (3.41%) PowerShell
3 7 (1.99%) C
4 2 (0.57%) VB
5 1 (0.28%) C#
5 1 (0.28%) C++
5 1 (0.28%) T-SQL
Qualifications
1 53 (15.06%) Microsoft Certification
2 18 (5.11%) SC Cleared
2 18 (5.11%) Security Cleared
3 17 (4.83%) MCSE
4 16 (4.55%) MCSA
5 15 (4.26%) MCP
6 14 (3.98%) CCNA
6 14 (3.98%) Cisco Certification
6 14 (3.98%) Degree
7 12 (3.41%) MCITP
8 9 (2.56%) ITIL Foundation Certificate
9 7 (1.99%) MOS
10 6 (1.70%) A+ Certification
11 5 (1.42%) MCDST
11 5 (1.42%) MCTS
12 3 (0.85%) HNC
13 2 (0.57%) VMware Certified Professional (VCP)
14 1 (0.28%) ITIL Certification
Quality Assurance & Compliance
1 105 (29.83%) SLA
System Software
1 173 (49.15%) Active Directory
2 38 (10.80%) VMware Infrastructure
3 19 (5.40%) Hyper-V
4 9 (2.56%) vSphere
5 8 (2.27%) Terminal Services
6 6 (1.70%) VMware Workstation
6 6 (1.70%) VMware ESXi
7 3 (0.85%) XenApp
8 2 (0.57%) Terminal Server
9 1 (0.28%) Citrix Presentation Server
Systems Management
1 11 (3.13%) SCCM
2 6 (1.70%) WSUS
2 6 (1.70%) ARCserve
2 6 (1.70%) DameWare
3 3 (0.85%) SCSM
4 2 (0.57%) MAILsweeper
5 1 (0.28%) Backup Exec
5 1 (0.28%) Systems Management Server (SMS)
Vendors
1 183 (51.99%) Microsoft
2 44 (12.50%) VMware
3 34 (9.66%) Citrix
4 14 (3.98%) Oracle
5 13 (3.69%) Cisco
6 8 (2.27%) McAfee
6 8 (2.27%) Adobe
6 8 (2.27%) Macromedia
7 7 (1.99%) HP
8 6 (1.70%) Interwoven
8 6 (1.70%) CA
8 6 (1.70%) Lotus
8 6 (1.70%) Salesforce.com
8 6 (1.70%) Bomgar
9 5 (1.42%) Apple
9 5 (1.42%) Remedy
10 4 (1.14%) Dell KACE
10 4 (1.14%) LANDesk
11 3 (0.85%) AppSense
12 2 (0.57%) Hummingbird
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: 21 hours ago
Berkshire
Global Technology Solutions Ltd
Salary: £19661 per annum
Posted: Yesterday
Chesterfield
Searchability
Salary: £15000 - £20000 per annum
Posted: 2 days ago
Bradford, West Yorkshire
Rullion IT Plus
Salary: £15000 - £16000 per annum + benefits
Posted: 2 days ago
London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: 2 days ago
London
Information Technology Services
Salary: £23k - 26k per year
Posted: 4 days ago
Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 6 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £24050 per annum + excellent benefits
Posted: 6 days ago
Cambridge, Cambridgeshire
Arcus Global
Salary: From £18,000 to £23,000 per annum + Benefits
Posted: 9 days ago
Fareham
Deerfoot IT
Salary: £18000 - £25000 per annum + Excellent Benefits
Posted: 14 days ago
Bristol
The People Network
Posted: 22 days ago