The statistics below represent IT jobs advertised across the UK that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 670 670 737
Rank change year-on-year
0 +67
Permanent jobs requiring a 1st Line Support Analyst 281 309 279
As % of all permanent IT jobs located in the UK 0.27% 0.28% 0.23%
As % of the Job Titles category 0.28% 0.29% 0.24%
Number of salaries quoted 259 270 252
Median salary £22,500 £21,500 £21,000
Median salary % change year-on-year
+4.65% +2.38%
90% offered a salary of more than £17,500 £18,000 £17,500
10% offered a salary of more than £30,000 £26,500 £27,500
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99004 106428 116772
As % of all permanent IT jobs located in the UK 96.24% 96.46% 96.44%
Number of salaries quoted 83229 86820 94728
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 3 May 2016 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 267 £22,500 +4.65% 16
London -13 94 £24,000 -0.51% 5
South East -15 79 £22,500 +4.65% 6
Surrey -3 24 £21,500 -1.14% 1
South West +24 20 £20,500 +2.50% 1
West Midlands -5 20 £21,950 +17.06% 1
East of England +24 19 £20,000 -4.76% 2
Yorkshire +12 17 £19,500 -2.50%
Oxfordshire +3 15 £25,000 +23.45% 2
Croydon - 14 £22,000 -
North West +22 12 £20,250 +1.25%
Cornwall - 12 £18,750 - 1
Redruth - 12 £18,750 - 1
Kent -21 10 £22,500 +4.65%
Manchester +17 9 £23,500 +38.23%
Birmingham - 9 £20,900 -
West Yorkshire +18 8 £21,000 -0.70%
Hampshire 0 8 £19,000 -7.31% 2
East Sussex +15 7 £21,000 -6.66%
Farnborough -18 7 £19,000 -15.55%
Witney - 7 £27,000 -
City of London +40 6 £32,500 +34.71% 2
Cambridgeshire +2 6 £19,375 +7.63% 1
West Sussex -6 6 £21,250 +13.33%
Chippenham - 6 £22,500 -
Essex - 6 £22,500 -
Wiltshire - 6 £22,500 -
Buckinghamshire +16 5 £20,000 -1.23%
Leeds -1 5 £21,000 -0.70%
North Yorkshire -4 5 £17,000 -15.00%

1st Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 3 May 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 352 (64.23%) Windows
2 276 (50.36%) Microsoft
3 256 (46.72%) Active Directory
4 189 (34.49%) MS Office
5 181 (33.03%) Windows 7
6 136 (24.82%) MS Excel
6 136 (24.82%) ITIL
7 105 (19.16%) Windows Server
8 102 (18.61%) Windows XP
9 88 (16.06%) MS Exchange
10 87 (15.88%) SLA
11 80 (14.60%) Windows 8
12 75 (13.69%) Finance
13 72 (13.14%) Office 365
14 69 (12.59%) Citrix
15 64 (11.68%) VMware
16 54 (9.85%) Service Management
17 50 (9.12%) Windows Server 2012
17 50 (9.12%) Microsoft Certification
18 48 (8.76%) Blackberry
18 48 (8.76%) Windows Server 2008
19 43 (7.85%) Windows Server 2003
19 43 (7.85%) Firewall
19 43 (7.85%) TCP/IP
19 43 (7.85%) Degree
20 40 (7.30%) Android
20 40 (7.30%) Exchange Server 2010
21 38 (6.93%) VPN
21 38 (6.93%) DNS
21 38 (6.93%) Cisco

1st Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (16.06%) MS Exchange
2 40 (7.30%) Exchange Server 2010
3 30 (5.47%) Exchange Server 2007
4 21 (3.83%) Exchange Server 2003
5 20 (3.65%) Skype for Business
6 18 (3.28%) Exchange Server 2013
6 18 (3.28%) SharePoint
7 16 (2.92%) Blackberry Enterprise Server
8 7 (1.28%) Exchange Server 2000
9 6 (1.09%) IIS
10 1 (0.18%) IBM Notes
Applications
1 189 (34.49%) MS Office
2 136 (24.82%) MS Excel
3 22 (4.01%) MS PowerPoint
4 6 (1.09%) MS Visio
5 4 (0.73%) Adobe Creative Suite
6 2 (0.36%) Spreadsheet
7 1 (0.18%) MS Project
Business Applications
1 5 (0.91%) Dynamics CRM
2 4 (0.73%) thinkFolio
3 1 (0.18%) Eagle PACE
Cloud Services
1 72 (13.14%) Office 365
2 12 (2.19%) Microsoft Azure
3 5 (0.91%) Cloud Computing
4 4 (0.73%) Google Apps
5 3 (0.55%) Dropbox
5 3 (0.55%) Mimecast
6 1 (0.18%) Amazon AWS
Communications & Networking
1 43 (7.85%) Firewall
1 43 (7.85%) TCP/IP
2 38 (6.93%) DNS
2 38 (6.93%) VPN
3 25 (4.56%) VoIP
4 23 (4.20%) DHCP
5 16 (2.92%) IP Telephony
6 14 (2.55%) PBX
7 13 (2.37%) Extranet
7 13 (2.37%) Internet
8 11 (2.01%) LAN
8 11 (2.01%) SSL
9 9 (1.64%) ADSL
10 6 (1.09%) SAN
11 5 (0.91%) Unified Communications
11 5 (0.91%) WAN
11 5 (0.91%) Wireless
12 4 (0.73%) Intranet
13 3 (0.55%) PSTN
13 3 (0.55%) SMTP
Database & Business Intelligence
1 20 (3.65%) SQL Server
2 5 (0.91%) MS Access
3 4 (0.73%) SQL Server 2008
3 4 (0.73%) SQL Server 2012
4 3 (0.55%) MySQL
5 1 (0.18%) BusinessObjects
5 1 (0.18%) Relational Database
5 1 (0.18%) SQL Server Integration Services
5 1 (0.18%) SQL Server Reporting Services
Development Applications
1 2 (0.36%) SQL Server Management Studio (SSMS)
General
1 75 (13.69%) Finance
2 37 (6.75%) Law
3 20 (3.65%) Legal
4 14 (2.55%) Retail
5 12 (2.19%) Telecoms
6 10 (1.82%) German Language
7 5 (0.91%) Front Office
8 3 (0.55%) Advertising
8 3 (0.55%) Automotive
8 3 (0.55%) Back Office
8 3 (0.55%) Banking
8 3 (0.55%) Manufacturing
9 2 (0.36%) French Language
9 2 (0.36%) Pharmaceutical
10 1 (0.18%) Electronics
10 1 (0.18%) Investment Banking
10 1 (0.18%) Japanese Language
10 1 (0.18%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.55%) .NET
2 2 (0.36%) HTML
2 2 (0.36%) XML
2 2 (0.36%) XMPP
3 1 (0.18%) Silverlight
Miscellaneous
1 48 (8.76%) Blackberry
2 23 (4.20%) Management Information System
3 19 (3.47%) Analytical Skills
4 17 (3.10%) Computer Science
5 14 (2.55%) iPhone
6 13 (2.37%) EPoS
7 12 (2.19%) Data Protection Act
8 8 (1.46%) RSA SecurID
9 7 (1.28%) iPad
9 7 (1.28%) Video Conferencing
10 6 (1.09%) Driving Licence
11 3 (0.55%) Fat Client
11 3 (0.55%) Smartphone
11 3 (0.55%) Thin Client
12 2 (0.36%) Statistics
13 1 (0.18%) CMDB
13 1 (0.18%) Life Science
13 1 (0.18%) Mainframe
13 1 (0.18%) Mathematics
13 1 (0.18%) Wiki
Operating Systems
1 352 (64.23%) Windows
2 181 (33.03%) Windows 7
3 105 (19.16%) Windows Server
4 102 (18.61%) Windows XP
5 80 (14.60%) Windows 8
6 50 (9.12%) Windows Server 2012
7 48 (8.76%) Windows Server 2008
8 43 (7.85%) Windows Server 2003
9 40 (7.30%) Android
10 28 (5.11%) Apple iOS
11 19 (3.47%) Windows 10
11 19 (3.47%) Windows Vista
12 12 (2.19%) Linux
13 10 (1.82%) Unix
14 9 (1.64%) Windows 2000 Server
15 6 (1.09%) Mac OS X
16 2 (0.36%) Windows Mobile
16 2 (0.36%) Windows NT
Processes & Methodologies
1 136 (24.82%) ITIL
2 54 (9.85%) Service Management
3 36 (6.57%) Incident Management
4 26 (4.74%) Problem Management
5 19 (3.47%) Coaching
5 19 (3.47%) Data Protection
5 19 (3.47%) ITSM
6 18 (3.28%) Service Delivery
7 13 (2.37%) Time Management
8 12 (2.19%) Capacity Planning
9 10 (1.82%) Business Continuity
9 10 (1.82%) ITIL V3
9 10 (1.82%) Validation
10 9 (1.64%) Asset Management
10 9 (1.64%) Line Management
11 8 (1.46%) Disaster Recovery
11 8 (1.46%) Knowledge Management
11 8 (1.46%) Logistics
11 8 (1.46%) Mobile Device Management
12 7 (1.28%) Network Management
Programming Languages
1 32 (5.84%) SQL
2 7 (1.28%) C
2 7 (1.28%) Java
3 6 (1.09%) C#
4 4 (0.73%) VB
5 2 (0.36%) VB.NET
6 1 (0.18%) JavaScript
6 1 (0.18%) PHP
6 1 (0.18%) PowerShell
6 1 (0.18%) Shell Script
6 1 (0.18%) VBA
Qualifications
1 50 (9.12%) Microsoft Certification
2 43 (7.85%) Degree
3 33 (6.02%) MCP
4 25 (4.56%) Cisco Certification
4 25 (4.56%) ITIL Certification
5 21 (3.83%) CCNA
5 21 (3.83%) Security Cleared
6 20 (3.65%) MCSE
7 19 (3.47%) SC Cleared
8 18 (3.28%) MCDST
9 10 (1.82%) A+ Certification
9 10 (1.82%) MCITP
9 10 (1.82%) MCSA
10 7 (1.28%) HND
10 7 (1.28%) Network+ Certification
11 6 (1.09%) ITIL Foundation Certificate
12 4 (0.73%) MOS
13 3 (0.55%) HNC
14 2 (0.36%) DBS Check
15 1 (0.18%) MCTS
Quality Assurance & Compliance
1 87 (15.88%) SLA
2 6 (1.09%) ISO/IEC 27001
System Software
1 256 (46.72%) Active Directory
2 37 (6.75%) VMware Infrastructure
3 21 (3.83%) Hyper-V
4 14 (2.55%) XenApp
5 11 (2.01%) Terminal Server
6 5 (0.91%) XenDesktop
7 1 (0.18%) VMware Server
7 1 (0.18%) vSphere
Systems Management
1 12 (2.19%) SCCM
2 11 (2.01%) Backup Exec
3 5 (0.91%) Nagios
4 2 (0.36%) Cisco CUCM
5 1 (0.18%) Microsoft Data Protection Manager
5 1 (0.18%) SCOM
5 1 (0.18%) ServiceCenter
Vendors
1 276 (50.36%) Microsoft
2 69 (12.59%) Citrix
3 64 (11.68%) VMware
4 38 (6.93%) Cisco
5 30 (5.47%) iManage
6 23 (4.20%) HP
7 22 (4.01%) Avaya
8 17 (3.10%) Apple
8 17 (3.10%) WatchGuard
9 16 (2.92%) Remedy
10 14 (2.55%) Dell
11 13 (2.37%) ServiceNow
12 11 (2.01%) SonicWALL
12 11 (2.01%) Symantec
13 10 (1.82%) Adobe
13 10 (1.82%) AppSense
14 9 (1.64%) Bloomberg
14 9 (1.64%) Juniper
15 7 (1.28%) Oracle
15 7 (1.28%) Sophos
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 5 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 7 hours ago
Bracknell, Berkshire
The Career Boutique
Posted: 9 hours ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 per annum
Posted: 4 days ago
Bedford, Bedfordshire
Complete Tech Limited
Salary: Up to £25,000 per annum + Bonus + Benefits
Posted: 4 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £18000 - £20000 per annum + benefits
Posted: 4 days ago
City, London
Harrington Starr
Salary: £30000 - £40000 per annum + Bonus + Benefits + Training
Posted: 5 days ago
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 6 days ago
Swansea, West Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000 - £20000 per annum + Benefits
Posted: 6 days ago
Uxbridge
Ampersand Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 14 days ago
Surrey
Hays London City Cheapside
Salary: £20000.00 - £23000.00 per annum
Posted: 14 days ago
Chessington
Hays London City Cheapside
Salary: £20000.00 - £23000.00 per annum
Posted: 22 days ago