The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 768 750 799
Rank change year-on-year
-18 +49
Permanent jobs requiring a 1st Line Support Analyst 149 133 124
As % of all permanent IT jobs located in the UK 0.12% 0.12% 0.099%
As % of the Job Titles category 0.13% 0.13% 0.10%
Number of salaries quoted 130 124 117
Average salary £21,000 £21,000 £20,500
Average salary % change year-on-year
- +2.43%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £27,500 £29,000 £25,500
UK excluding London average salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 18 April 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -24 145 £21,000 - 17
South East -13 48 £22,500 - 8
London -42 30 £23,000 -9.80% 1
East of England +3 20 £19,500 -1.26% 1
West Midlands +16 16 £18,500 -2.63% 1
Berkshire +10 16 £22,500 +5.26% 3
North West -1 12 £20,500 +2.50% 1
Surrey -6 12 £21,750 +3.57% 2
City of London -12 11 £30,000 +22.44% 1
South West -12 9 £22,250 +34.84%
Norfolk - 9 £17,500 -
Norwich - 9 £17,500 -
Reading - 8 £20,000 - 1
Manchester +5 7 £22,000 +10.00%
Hampshire -3 6 £22,500 +12.50% 1
Essex -22 6 £17,750 -13.41% 1
Southampton +1 5 £22,500 +16.88% 1
Cheshire 0 5 £20,500 -8.88%
Warrington -11 5 £20,500 -
East Midlands - 5 £18,000 - 1
West Sussex +7 4 £18,000 -1.36%
Birmingham +6 4 £17,250 -17.85%
Buckinghamshire +1 4 £21,000 +10.52% 1
Kent -14 4 £23,000 -
Maidstone -27 4 £23,000 -
Yorkshire -50 4 £15,125 -11.02% 4
Bromsgrove - 4 £17,000 -
Worcestershire - 4 £17,000 -
Warwickshire - 4 £27,500 - 1
Warwick - 4 £27,500 - 1

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 158 (61.00%) Windows
2 118 (45.56%) Microsoft
3 90 (34.75%) Active Directory
4 88 (33.98%) MS Office
5 79 (30.50%) ITIL
6 78 (30.12%) MS Excel
7 68 (26.25%) Windows 7
8 59 (22.78%) Windows XP
9 46 (17.76%) Citrix
10 41 (15.83%) SLA
11 34 (13.13%) SQL
12 28 (10.81%) Cisco
13 25 (9.65%) MCP
14 24 (9.27%) VMware
15 21 (8.11%) VMware Infrastructure
15 21 (8.11%) Windows Server 2008
16 20 (7.72%) Incident Management
16 20 (7.72%) Windows Server 2003
17 19 (7.34%) Finance
17 19 (7.34%) Microsoft Certification
17 19 (7.34%) LAN
18 18 (6.95%) Blackberry
19 17 (6.56%) MS Exchange
19 17 (6.56%) TCP/IP
20 16 (6.18%) WAN
20 16 (6.18%) Legal
20 16 (6.18%) Degree
21 15 (5.79%) ITIL Certification
22 13 (5.02%) Hyper-V
22 13 (5.02%) Windows 8

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (6.56%) MS Exchange
2 9 (3.47%) WorkSite
2 9 (3.47%) IIS
3 7 (2.70%) IBM Notes
4 6 (2.32%) Exchange Server 2007
5 5 (1.93%) Blackberry Enterprise Server
6 2 (0.77%) Exchange Server 2003
6 2 (0.77%) Exchange Server 2010
7 1 (0.39%) Lync
7 1 (0.39%) Confluence
7 1 (0.39%) SharePoint
Applications
1 88 (33.98%) MS Office
2 78 (30.12%) MS Excel
3 6 (2.32%) MS PowerPoint
Business Applications
1 1 (0.39%) RMDS
Cloud Services
1 2 (0.77%) Office 365
2 1 (0.39%) Google Apps
2 1 (0.39%) Microsoft Azure
Communications & Networking
1 19 (7.34%) LAN
2 17 (6.56%) TCP/IP
3 16 (6.18%) WAN
4 9 (3.47%) Firewall
4 9 (3.47%) VPN
5 8 (3.09%) DNS
5 8 (3.09%) Cisco ASA
5 8 (3.09%) Cisco PIX
5 8 (3.09%) Network Security
6 7 (2.70%) Internet
7 5 (1.93%) IP Telephony
7 5 (1.93%) Cisco IPT
7 5 (1.93%) SAN
7 5 (1.93%) DHCP
8 4 (1.54%) ADSL
8 4 (1.54%) Wireless
9 3 (1.16%) VLAN
9 3 (1.16%) VoIP
10 2 (0.77%) Structured Cabling
11 1 (0.39%) Cisco IOS
Database & Business Intelligence
1 6 (2.32%) SQL Server
2 4 (1.54%) Relational Database
3 2 (0.77%) Oracle Reports
4 1 (0.39%) RDBMS
Development Applications
1 1 (0.39%) Subversion
General
1 19 (7.34%) Finance
2 16 (6.18%) Legal
3 11 (4.25%) Law
4 10 (3.86%) Telecoms
4 10 (3.86%) Front Office
4 10 (3.86%) Retail
5 9 (3.47%) Banking
6 3 (1.16%) Military
6 3 (1.16%) Electronics
7 2 (0.77%) Aerospace
7 2 (0.77%) Marketing
8 1 (0.39%) Billing
8 1 (0.39%) Investment Banking
8 1 (0.39%) Japanese Language
8 1 (0.39%) Wholesale Banking
8 1 (0.39%) Automotive
8 1 (0.39%) Advertising
Libraries, Frameworks & Software Standards
1 5 (1.93%) XML
2 4 (1.54%) CSS
2 4 (1.54%) HTML
3 3 (1.16%) Middleware
4 2 (0.77%) jQuery
5 1 (0.39%) .NET
5 1 (0.39%) ASP.NET
5 1 (0.39%) COM
5 1 (0.39%) WAP
Miscellaneous
1 18 (6.95%) Blackberry
2 7 (2.70%) Derivative
3 6 (2.32%) EPoS
3 6 (2.32%) Management Information System
3 6 (2.32%) Computer Science
4 5 (1.93%) Mathematics
4 5 (1.93%) Foreign Exchange (FX)
5 4 (1.54%) Chip and PIN
6 3 (1.16%) iSeries
7 2 (0.77%) Equities
7 2 (0.77%) Equity Derivative
7 2 (0.77%) iPhone
7 2 (0.77%) iPad
8 1 (0.39%) Kindle
8 1 (0.39%) Video Conferencing
8 1 (0.39%) PDA
8 1 (0.39%) Replication
8 1 (0.39%) NHS
8 1 (0.39%) Client/Server
Operating Systems
1 158 (61.00%) Windows
2 68 (26.25%) Windows 7
3 59 (22.78%) Windows XP
4 21 (8.11%) Windows Server 2008
5 20 (7.72%) Windows Server 2003
6 13 (5.02%) Windows 8
7 12 (4.63%) Linux
8 8 (3.09%) UNIX
9 6 (2.32%) Solaris
9 6 (2.32%) Windows Server 2012
10 5 (1.93%) Windows Vista
11 3 (1.16%) Mac OS X
12 2 (0.77%) Apple iOS
13 1 (0.39%) Windows Mobile
Processes & Methodologies
1 79 (30.50%) ITIL
2 20 (7.72%) Incident Management
3 9 (3.47%) Service Delivery
4 8 (3.09%) Service Management
5 6 (2.32%) Problem Management
5 6 (2.32%) Time Management
6 4 (1.54%) E-Commerce
7 3 (1.16%) Risk Management
8 2 (0.77%) ERP
8 2 (0.77%) Project Management
8 2 (0.77%) ITSM
8 2 (0.77%) Change Management
8 2 (0.77%) Web Design
8 2 (0.77%) Information Management
8 2 (0.77%) Asset Management
8 2 (0.77%) Performance Management
8 2 (0.77%) Communications Security
8 2 (0.77%) Data Entry
9 1 (0.39%) Network Monitoring
9 1 (0.39%) Analytics
Programming Languages
1 34 (13.13%) SQL
2 6 (2.32%) C
3 5 (1.93%) PowerShell
3 5 (1.93%) C#
4 3 (1.16%) JavaScript
5 2 (0.77%) Java
5 2 (0.77%) T-SQL
6 1 (0.39%) VB6
6 1 (0.39%) Shell Script
6 1 (0.39%) VB
6 1 (0.39%) VB.NET
6 1 (0.39%) VBA
6 1 (0.39%) C++
6 1 (0.39%) Perl
6 1 (0.39%) PHP
6 1 (0.39%) Python
Qualifications
1 25 (9.65%) MCP
2 19 (7.34%) Microsoft Certification
3 16 (6.18%) Degree
4 15 (5.79%) ITIL Certification
5 11 (4.25%) A+ Certification
6 9 (3.47%) Cisco Certification
6 9 (3.47%) CCNA
7 8 (3.09%) MCSE
7 8 (3.09%) CCSA
7 8 (3.09%) JNCIA
8 5 (1.93%) SC Cleared
8 5 (1.93%) Security Cleared
8 5 (1.93%) Network+ Certification
9 4 (1.54%) HND
9 4 (1.54%) MCITP
10 3 (1.16%) MCDST
10 3 (1.16%) HNC
11 2 (0.77%) SAP Certification
11 2 (0.77%) MCSA
12 1 (0.39%) MOS
Quality Assurance & Compliance
1 41 (15.83%) SLA
2 3 (1.16%) ISO 9001
3 2 (0.77%) ISO/IEC 27001
3 2 (0.77%) QA
System Software
1 90 (34.75%) Active Directory
2 21 (8.11%) VMware Infrastructure
3 13 (5.02%) Hyper-V
4 5 (1.93%) XenApp
4 5 (1.93%) XenDesktop
5 2 (0.77%) Terminal Services
5 2 (0.77%) Citrix Presentation Server
Systems Management
1 4 (1.54%) DameWare
2 1 (0.39%) Cisco CUCM
2 1 (0.39%) FortiGate
2 1 (0.39%) OVSD
2 1 (0.39%) OpenView
Vendors
1 118 (45.56%) Microsoft
2 46 (17.76%) Citrix
3 28 (10.81%) Cisco
4 24 (9.27%) VMware
5 10 (3.86%) Juniper
6 8 (3.09%) Sun
6 8 (3.09%) Websense
6 8 (3.09%) CheckPoint
6 8 (3.09%) Blue Coat
6 8 (3.09%) F5
7 7 (2.70%) Lotus
7 7 (2.70%) McAfee
7 7 (2.70%) HP
7 7 (2.70%) Interwoven
8 5 (1.93%) Red Hat
8 5 (1.93%) Adobe
9 4 (1.54%) Symantec
9 4 (1.54%) Apple
10 3 (1.16%) BT
10 3 (1.16%) SAP
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25200 per annum + benefits
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + ben+training
Posted: 2 days ago
Colchester, Essex
Care UK
Salary: Competitive
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + pension, BUPA, bonus
Posted: 3 days ago
Slough, Berkshire
Capita Resourcing - IT Resourcing
Salary: £23000 - £25000 per annum
Posted: 5 days ago
Warwick, Warwickshire
ReThink Recruitment
Salary: £25000.00 - £30000.00 per annum
Posted: 5 days ago
Slough
Austin Fraser Limited
Salary: £20000.00 - £25000.00 per annum
Posted: 9 days ago
Leeds
Quantica Technology - London
Salary: £14000 - £16000 per annum
Posted: 12 days ago
City of London
Greywood Associates Limited
Salary: £20000 - £24000 per annum + bens
Posted: 18 days ago
Spalding
Quantica Technology - London
Salary: £18000 - £21000 per annum
Posted: 23 days ago
Halifax
Quantica Technology - London
Salary: £18000 - £21000 per annum
Posted: 26 days ago