The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 733 778 742
Rank change year-on-year
+45 -36
Permanent jobs requiring a 1st Line Support Analyst 165 149 142
As % of all permanent IT jobs located in the UK 0.15% 0.13% 0.13%
As % of the Job Titles category 0.16% 0.13% 0.14%
Number of salaries quoted 151 143 129
Average salary £21,500 £20,500 £19,500
Average salary % change year-on-year
+4.87% +5.12%
90% offered a salary of more than £17,500 £16,500 £16,500
10% offered a salary of more than £26,500 £27,500 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103108 110561 102421
As % of all permanent IT jobs located in the UK 94.31% 94.50% 94.31%
Number of salaries quoted 85312 90184 84719
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 3 August 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 165 £21,500 +4.87% 11
South East +6 54 £20,750 +3.75% 4
London +31 46 £24,250 +5.43% 3
Hampshire +19 20 £24,250 +7.77% 1
East of England +15 18 £22,500 +12.50% 1
Kent +9 15 £19,500 -9.30%
East Midlands +17 13 £17,750 +4.41%
North West +9 13 £20,500 +17.14% 1
South West -16 11 £20,500 +11.56%
Farnborough -24 11 £26,000 -20.00% 1
Cheshire +16 9 £19,000 +8.57%
Northamptonshire - 9 £17,000 -
City of London +41 8 £24,000 -12.72% 1
Hertfordshire 0 8 £21,750 -13.00%
Essex -6 8 £22,500 +12.50%
Wiltshire 0 7 £20,500 -4.65%
Northampton - 7 £17,000 -
Basingstoke - 7 £20,000 -
Billericay - 7 £22,500 -
Yorkshire +6 6 £21,360 +6.80%
Chippenham +5 6 £20,500 -4.65%
Buckinghamshire -5 6 £17,500 -2.77%
Milton Keynes -12 6 £17,500 -2.77%
West Sussex +3 5 £21,500 +22.85% 1
Watford - 5 £26,000 -
Bromley +22 4 £26,000 +44.44%
West Yorkshire +8 4 £21,360 +42.40%
Warrington +7 4 £18,500 -
Berkshire +7 4 £16,500 -25.00%
West Midlands -3 4 £19,000 -3.79% 1

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 3 August 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 248 (71.68%) Windows
2 189 (54.62%) Active Directory
3 176 (50.87%) Microsoft
4 148 (42.77%) MS Office
5 113 (32.66%) Windows 7
6 95 (27.46%) SLA
7 92 (26.59%) MS Excel
7 92 (26.59%) MS Exchange
8 88 (25.43%) ITIL
9 68 (19.65%) Windows Server 2008
10 55 (15.90%) Windows XP
11 51 (14.74%) Citrix
12 49 (14.16%) Windows Server 2003
13 48 (13.87%) Microsoft Certification
14 45 (13.01%) Windows Server 2012
15 42 (12.14%) TCP/IP
16 40 (11.56%) SQL
16 40 (11.56%) VMware
16 40 (11.56%) Windows 8
17 38 (10.98%) Law
18 34 (9.83%) VMware Infrastructure
19 33 (9.54%) Linux
20 30 (8.67%) Exchange Server 2010
21 26 (7.51%) Finance
22 25 (7.23%) Firewall
22 25 (7.23%) Internet
22 25 (7.23%) DNS
23 24 (6.94%) VPN
23 24 (6.94%) Problem Management
23 24 (6.94%) Exchange Server 2007

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 3 August 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 92 (26.59%) MS Exchange
2 30 (8.67%) Exchange Server 2010
3 24 (6.94%) Exchange Server 2007
4 16 (4.62%) WorkSite
5 14 (4.05%) Exchange Server 2013
5 14 (4.05%) Exchange Server 2000
5 14 (4.05%) Exchange Server 2003
6 7 (2.02%) SharePoint
7 5 (1.45%) Blackberry Enterprise Server
8 2 (0.58%) Lync
9 1 (0.29%) IBM Notes
9 1 (0.29%) SharePoint Server
9 1 (0.29%) SAS
9 1 (0.29%) OpenEdge
9 1 (0.29%) GroupWise
Applications
1 148 (42.77%) MS Office
2 92 (26.59%) MS Excel
3 5 (1.45%) MS PowerPoint
4 1 (0.29%) Spreadsheet
Business Applications
1 1 (0.29%) Infor CRM
1 1 (0.29%) Dynamics CRM
Cloud Services
1 20 (5.78%) Office 365
2 6 (1.73%) Cloud Computing
2 6 (1.73%) Amazon AWS
3 1 (0.29%) PaaS
3 1 (0.29%) Mimecast
Communications & Networking
1 42 (12.14%) TCP/IP
2 25 (7.23%) DNS
2 25 (7.23%) Internet
2 25 (7.23%) Firewall
3 24 (6.94%) VPN
4 23 (6.65%) DHCP
5 21 (6.07%) LAN
6 18 (5.20%) WAN
7 13 (3.76%) VoIP
8 8 (2.31%) Ethernet
8 8 (2.31%) SAN
9 7 (2.02%) iSCSI
9 7 (2.02%) NAS
9 7 (2.02%) Unified Communications
10 6 (1.73%) Broadband
11 4 (1.16%) ADSL
12 2 (0.58%) IP Telephony
12 2 (0.58%) Skype
13 1 (0.29%) Wi-Fi
13 1 (0.29%) Wireless
Database & Business Intelligence
1 20 (5.78%) SQL Server
2 17 (4.91%) MySQL
3 2 (0.58%) Relational Database
4 1 (0.29%) Crystal Reports
4 1 (0.29%) MS Access
Development Applications
1 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 38 (10.98%) Law
2 26 (7.51%) Finance
3 20 (5.78%) Legal
4 12 (3.47%) Banking
5 11 (3.18%) Manufacturing
6 5 (1.45%) Telecoms
7 3 (0.87%) German Language
7 3 (0.87%) Retail
8 2 (0.58%) Marketing
8 2 (0.58%) French Language
8 2 (0.58%) Back Office
8 2 (0.58%) Electronics
9 1 (0.29%) Aerospace
9 1 (0.29%) Advertising
9 1 (0.29%) Games
9 1 (0.29%) Dutch Language
9 1 (0.29%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.29%) .NET
1 1 (0.29%) ADO.NET
1 1 (0.29%) ASP.NET
1 1 (0.29%) Web Services
1 1 (0.29%) WCF
1 1 (0.29%) ASP.NET MVC
1 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 16 (4.62%) Mathematics
2 14 (4.05%) Management Information System
3 13 (3.76%) Blackberry
4 12 (3.47%) Video Conferencing
5 11 (3.18%) Analytical Skills
6 9 (2.60%) CMDB
7 8 (2.31%) Data Centre
8 7 (2.02%) Life Science
9 6 (1.73%) iPhone
9 6 (1.73%) Handset
10 5 (1.45%) iPad
11 3 (0.87%) Fat Client
11 3 (0.87%) Thin Client
12 1 (0.29%) Foreign Exchange (FX)
12 1 (0.29%) Computer Science
12 1 (0.29%) Clustering
12 1 (0.29%) Contract for Difference
12 1 (0.29%) Algorithms
Operating Systems
1 248 (71.68%) Windows
2 113 (32.66%) Windows 7
3 68 (19.65%) Windows Server 2008
4 55 (15.90%) Windows XP
5 49 (14.16%) Windows Server 2003
6 45 (13.01%) Windows Server 2012
7 40 (11.56%) Windows 8
8 33 (9.54%) Linux
9 15 (4.34%) Windows Vista
10 14 (4.05%) Windows 2000 Server
11 11 (3.18%) UNIX
12 6 (1.73%) Red Hat Enterprise Linux
13 2 (0.58%) AIX
14 1 (0.29%) Windows 2000
14 1 (0.29%) Android
14 1 (0.29%) Mac OS X
Processes & Methodologies
1 88 (25.43%) ITIL
2 24 (6.94%) Problem Management
3 21 (6.07%) Service Management
4 18 (5.20%) Service Delivery
5 12 (3.47%) Incident Management
6 8 (2.31%) System Testing
7 7 (2.02%) Performance Management
7 7 (2.02%) Software Deployment
7 7 (2.02%) Information Security
8 6 (1.73%) Mentoring
9 5 (1.45%) CRM
10 4 (1.16%) Time Management
11 3 (0.87%) Kalman Filter
11 3 (0.87%) PRINCE2
11 3 (0.87%) Document Management
12 2 (0.58%) Logistics
12 2 (0.58%) ITSM
12 2 (0.58%) Data Centre Operations
12 2 (0.58%) DevOps
12 2 (0.58%) Project Management
Programming Languages
1 40 (11.56%) SQL
2 10 (2.89%) PowerShell
3 6 (1.73%) C
4 1 (0.29%) C#
4 1 (0.29%) C++
4 1 (0.29%) T-SQL
Qualifications
1 48 (13.87%) Microsoft Certification
2 19 (5.49%) MCSE
3 17 (4.91%) MCSA
4 16 (4.62%) CCNA
4 16 (4.62%) Cisco Certification
5 15 (4.34%) MCP
5 15 (4.34%) MCITP
6 13 (3.76%) Degree
6 13 (3.76%) SC Cleared
6 13 (3.76%) Security Cleared
7 9 (2.60%) ITIL Foundation Certificate
8 7 (2.02%) MOS
9 6 (1.73%) MCTS
10 4 (1.16%) MCDST
11 3 (0.87%) HNC
11 3 (0.87%) A+ Certification
11 3 (0.87%) ITIL Certification
12 2 (0.58%) VMware Certified Professional (VCP)
13 1 (0.29%) HND
Quality Assurance & Compliance
1 95 (27.46%) SLA
System Software
1 189 (54.62%) Active Directory
2 34 (9.83%) VMware Infrastructure
3 14 (4.05%) Hyper-V
4 9 (2.60%) vSphere
5 8 (2.31%) Terminal Services
6 6 (1.73%) VMware Workstation
6 6 (1.73%) VMware ESXi
7 5 (1.45%) XenApp
8 2 (0.58%) Terminal Server
9 1 (0.29%) Citrix Presentation Server
Systems Management
1 12 (3.47%) SCCM
2 8 (2.31%) ARCserve
2 8 (2.31%) WSUS
3 3 (0.87%) Norton AntiVirus
3 3 (0.87%) SCSM
4 2 (0.58%) Tivoli
4 2 (0.58%) MAILsweeper
5 1 (0.29%) DameWare
5 1 (0.29%) Backup Exec
5 1 (0.29%) Systems Management Server (SMS)
Vendors
1 176 (50.87%) Microsoft
2 51 (14.74%) Citrix
3 40 (11.56%) VMware
4 17 (4.91%) Oracle
5 14 (4.05%) Cisco
6 13 (3.76%) McAfee
7 9 (2.60%) HP
8 8 (2.31%) CA
8 8 (2.31%) Adobe
8 8 (2.31%) Macromedia
8 8 (2.31%) Remedy
9 6 (1.73%) Salesforce.com
10 5 (1.45%) Apple
10 5 (1.45%) Bomgar
11 4 (1.16%) LANDesk
11 4 (1.16%) Dell KACE
12 3 (0.87%) Symantec
12 3 (0.87%) SAP
13 2 (0.58%) Altiris
13 2 (0.58%) Nimsoft
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Global Technology Solutions Ltd
Salary: £25000 per annum
Posted: 20 hours ago
London
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Salary: £20000 - £25000 per annum
Posted: Yesterday
North West
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Salary: £20000 - £27000 Per Annum
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Edinburgh, Midlothian
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Salary: £20000 per annum + excellent benefits
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Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
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Haywards Heath, West Sussex
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Sutton Coldfield, West Midlands (County)
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Salary: £17000 - £20000 per annum + Great Company
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London
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