The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 762 733 817
Rank change year-on-year
-29 +84
Permanent jobs requiring a 1st Line Support Analyst 149 142 87
As % of all permanent IT jobs located in the UK 0.13% 0.13% 0.074%
As % of the Job Titles category 0.13% 0.14% 0.078%
Number of salaries quoted 143 129 84
Average salary £20,500 £19,500 £19,000
Average salary % change year-on-year
+5.12% +2.63%
90% offered a salary of more than £16,500 £16,500 £16,200
10% offered a salary of more than £27,500 £25,000 £22,581
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110395 102332 111722
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.14%
Number of salaries quoted 90051 84654 95699
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 31 July 2014 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 144 £20,500 +5.12% 17
South East +2 59 £20,000 +2.56% 2
London -30 36 £23,000 +6.97% 5
East of England +7 19 £20,000 +21.21% 4
South West -9 18 £18,375 -5.76% 2
Surrey -2 17 £21,500 +7.50%
Hampshire +6 13 £22,500 +4.65%
Essex - 11 £20,000 -
Bath -18 9 £16,500 -15.38%
Somerset -22 9 £16,500 -15.38%
Berkshire -5 8 £22,000 +15.78%
Brentwood - 8 £20,000 -
Southampton +13 7 £20,000 -2.43%
Milton Keynes +1 7 £18,000 -
Kent -2 7 £21,500 -6.52%
Buckinghamshire -6 7 £18,000 -
Farnborough - 6 £32,500 -
Reading -1 5 £22,000 +33.33%
Yorkshire -27 5 £20,000 -15.78% 1
Gloucestershire - 5 £20,500 -
Hertfordshire -11 4 £25,000 +51.51%
East Sussex - 4 £18,000 -
Woking - 4 £16,500 -
Brighton - 4 £18,000 -
Cambridge +2 3 £20,500 - 1
Cambridgeshire +2 3 £20,500 +20.58% 3
City of London -9 3 £27,500 +2.80% 1
North West -19 3 £17,500 -12.50%
Cheshire -24 3 £17,500 -15.66%
West Yorkshire -38 3 £15,000 -28.57%

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 31 July 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 193 (63.07%) Windows
2 150 (49.02%) Microsoft
3 122 (39.87%) Active Directory
4 118 (38.56%) MS Office
5 86 (28.10%) ITIL
5 86 (28.10%) MS Excel
6 73 (23.86%) Windows 7
7 72 (23.53%) Windows XP
8 64 (20.92%) SLA
9 38 (12.42%) Windows Server 2003
10 32 (10.46%) Citrix
10 32 (10.46%) Windows Server 2008
11 31 (10.13%) Finance
12 30 (9.80%) Windows 8
13 29 (9.48%) Microsoft Certification
14 28 (9.15%) MS Exchange
15 27 (8.82%) SQL
16 23 (7.52%) Degree
17 22 (7.19%) MCP
17 22 (7.19%) TCP/IP
18 20 (6.54%) A+ Certification
18 20 (6.54%) Blackberry
18 20 (6.54%) VMware
19 19 (6.21%) LAN
20 18 (5.88%) WAN
21 17 (5.56%) MCSE
21 17 (5.56%) Legal
21 17 (5.56%) Incident Management
22 15 (4.90%) Retail
22 15 (4.90%) VMware Infrastructure

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 31 July 2014, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (9.15%) MS Exchange
2 13 (4.25%) IIS
3 9 (2.94%) IBM Notes
4 7 (2.29%) Blackberry Enterprise Server
5 6 (1.96%) Exchange Server 2007
6 5 (1.63%) Exchange Server 2000
6 5 (1.63%) WorkSite
7 3 (0.98%) Exchange Server 2003
7 3 (0.98%) Lync
7 3 (0.98%) Exchange Server 2010
8 2 (0.65%) SharePoint
8 2 (0.65%) SAS
8 2 (0.65%) Exchange Server 2013
Applications
1 118 (38.56%) MS Office
2 86 (28.10%) MS Excel
3 8 (2.61%) MS PowerPoint
4 1 (0.33%) Spreadsheet
Business Applications
1 3 (0.98%) Dynamics AX
Cloud Services
1 4 (1.31%) Office 365
2 2 (0.65%) Microsoft Azure
3 1 (0.33%) Cloud Computing
3 1 (0.33%) Google Apps
Communications & Networking
1 22 (7.19%) TCP/IP
2 19 (6.21%) LAN
3 18 (5.88%) WAN
4 11 (3.59%) VoIP
5 10 (3.27%) Firewall
6 9 (2.94%) Wireless
7 8 (2.61%) Internet
8 6 (1.96%) DHCP
8 6 (1.96%) VPN
8 6 (1.96%) DNS
9 5 (1.63%) SAN
10 4 (1.31%) ADSL
10 4 (1.31%) IP Telephony
10 4 (1.31%) Cisco IPT
11 3 (0.98%) Unified Communications
11 3 (0.98%) Network Security
11 3 (0.98%) Structured Cabling
12 2 (0.65%) Cisco PIX
12 2 (0.65%) Cisco IOS
12 2 (0.65%) Cisco ASA
Database & Business Intelligence
1 9 (2.94%) SQL Server
2 4 (1.31%) Data Warehouse
3 2 (0.65%) Oracle Reports
3 2 (0.65%) MS Access
4 1 (0.33%) Relational Database
4 1 (0.33%) RDBMS
Development Applications
1 4 (1.31%) Team Foundation Server
General
1 31 (10.13%) Finance
2 17 (5.56%) Legal
3 15 (4.90%) Retail
4 14 (4.58%) Telecoms
5 10 (3.27%) Banking
6 9 (2.94%) Law
7 4 (1.31%) Front Office
7 4 (1.31%) Publishing
7 4 (1.31%) German Language
8 3 (0.98%) Marketing
8 3 (0.98%) Military
9 2 (0.65%) Electronics
9 2 (0.65%) Aerospace
9 2 (0.65%) Billing
9 2 (0.65%) Japanese Language
10 1 (0.33%) Wholesale Banking
10 1 (0.33%) Turkish Language
10 1 (0.33%) Italian Language
10 1 (0.33%) Investment Banking
10 1 (0.33%) Multimedia
Libraries, Frameworks & Software Standards
1 8 (2.61%) HTML
2 5 (1.63%) .NET
2 5 (1.63%) CSS
3 3 (0.98%) XML
4 2 (0.65%) ASP.NET
4 2 (0.65%) jQuery
5 1 (0.33%) WAP
5 1 (0.33%) COM
Miscellaneous
1 20 (6.54%) Blackberry
2 11 (3.59%) Computer Science
2 11 (3.59%) EPoS
3 5 (1.63%) Mathematics
4 4 (1.31%) AS400
4 4 (1.31%) Statistics
5 3 (0.98%) Derivative
5 3 (0.98%) Foreign Exchange (FX)
6 2 (0.65%) Management Information System
6 2 (0.65%) Replication
6 2 (0.65%) iPad
7 1 (0.33%) Smartphone
7 1 (0.33%) PDA
7 1 (0.33%) Hedge funds
7 1 (0.33%) Kindle
7 1 (0.33%) iPhone
7 1 (0.33%) Fat Client
7 1 (0.33%) Wiki
7 1 (0.33%) Video Conferencing
7 1 (0.33%) Chip and PIN
Operating Systems
1 193 (63.07%) Windows
2 73 (23.86%) Windows 7
3 72 (23.53%) Windows XP
4 38 (12.42%) Windows Server 2003
5 32 (10.46%) Windows Server 2008
6 30 (9.80%) Windows 8
7 12 (3.92%) Windows Server 2012
8 7 (2.29%) Mac OS X
9 6 (1.96%) UNIX
9 6 (1.96%) Windows 2000 Server
9 6 (1.96%) Windows Vista
10 5 (1.63%) Linux
11 4 (1.31%) Solaris
12 3 (0.98%) Windows Mobile
13 2 (0.65%) Windows 2000
13 2 (0.65%) Apple iOS
Processes & Methodologies
1 86 (28.10%) ITIL
2 17 (5.56%) Incident Management
3 11 (3.59%) Problem Management
4 10 (3.27%) Service Management
5 8 (2.61%) Software Distribution
6 6 (1.96%) Project Management
6 6 (1.96%) Time Management
6 6 (1.96%) Document Management
7 5 (1.63%) Service Delivery
8 4 (1.31%) Disaster Recovery
8 4 (1.31%) Continuous Improvement
9 3 (0.98%) ITSM
9 3 (0.98%) E-Commerce
9 3 (0.98%) CRM
10 2 (0.65%) ERP
10 2 (0.65%) Risk Management
10 2 (0.65%) Workflow
10 2 (0.65%) Investment Management
10 2 (0.65%) Performance Management
10 2 (0.65%) Communications Security
Programming Languages
1 27 (8.82%) SQL
2 9 (2.94%) C#
3 7 (2.29%) C
4 6 (1.96%) JavaScript
5 4 (1.31%) PowerShell
6 3 (0.98%) T-SQL
6 3 (0.98%) VB
7 2 (0.65%) VB.NET
7 2 (0.65%) VBA
7 2 (0.65%) Java
7 2 (0.65%) C++
7 2 (0.65%) VB6
8 1 (0.33%) Shell Script
8 1 (0.33%) Perl
8 1 (0.33%) PHP
Qualifications
1 29 (9.48%) Microsoft Certification
2 23 (7.52%) Degree
3 22 (7.19%) MCP
4 20 (6.54%) A+ Certification
5 17 (5.56%) MCSE
6 12 (3.92%) Cisco Certification
6 12 (3.92%) CCNA
7 11 (3.59%) ITIL Certification
8 10 (3.27%) MCITP
9 7 (2.29%) SC Cleared
9 7 (2.29%) Security Cleared
9 7 (2.29%) Network+ Certification
10 5 (1.63%) ITIL Foundation Certificate
10 5 (1.63%) MCSA
11 3 (0.98%) MCDST
11 3 (0.98%) HND
12 2 (0.65%) CCSA
12 2 (0.65%) JNCIA
13 1 (0.33%) DV Cleared
13 1 (0.33%) Security+ Certification
Quality Assurance & Compliance
1 64 (20.92%) SLA
2 3 (0.98%) ISO/IEC 27001
3 2 (0.65%) QA
4 1 (0.33%) ISO 9001
System Software
1 122 (39.87%) Active Directory
2 15 (4.90%) VMware Infrastructure
3 10 (3.27%) Hyper-V
4 4 (1.31%) XenApp
4 4 (1.31%) XenDesktop
5 1 (0.33%) UAG
Systems Management
1 9 (2.94%) DameWare
2 2 (0.65%) Backup Exec
2 2 (0.65%) FortiGate
2 2 (0.65%) Cisco CUCM
3 1 (0.33%) OVSD
3 1 (0.33%) OpenView
Vendors
1 150 (49.02%) Microsoft
2 32 (10.46%) Citrix
3 20 (6.54%) VMware
4 15 (4.90%) Cisco
5 9 (2.94%) Lotus
5 9 (2.94%) Interwoven
6 8 (2.61%) SAP
6 8 (2.61%) HP
7 6 (1.96%) Apple
8 4 (1.31%) Oracle
8 4 (1.31%) McAfee
8 4 (1.31%) Juniper
9 3 (0.98%) LANDesk
9 3 (0.98%) Red Hat
9 3 (0.98%) Sophos
10 2 (0.65%) Progress
10 2 (0.65%) Sun
10 2 (0.65%) BT
10 2 (0.65%) Websense
10 2 (0.65%) Sage
Dunstable, Bedfordshire
Verticality Ltd
Salary: £21000 to £24500 per annum - excellent corporate benefits package
Posted: 2 hours ago
London
Vertical IT
Salary: £23000 - £27000 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £22000 - £26000 per annum + substantial benefits
Posted: Yesterday
Crawley, West Sussex
Searchability.co.uk
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,500 to £20,000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £18k - 23k per year
Posted: 2 days ago
Kettering, Northamptonshire
Ashdown IT
Salary: £15000 - £18000 per annum + Benefits
Posted: 6 days ago
London
Hays IT - Uk Posting account
Salary: £22000.00 - £24000.00 per annum
Posted: 13 days ago
London
Hays IT - Uk Posting account
Salary: £80.00 - £135.00 per day
Posted: 14 days ago
Exeter
Capita - ITIN
Salary: £18000.00 - £18500.00 per annum
Posted: 14 days ago
Wellingborough, Northamptonshire
Monsoon
Salary: Competitive
Posted: 14 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
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Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 22 days ago