The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 707 772 751
Rank change year-on-year
+65 -21
Permanent jobs requiring a 1st Line Support Analyst 168 115 115
As % of all permanent IT jobs located in the UK 0.16% 0.11% 0.11%
As % of the Job Titles category 0.17% 0.12% 0.12%
Number of salaries quoted 157 105 104
Average salary £21,500 £20,000 £20,500
Average salary % change year-on-year
+7.50% -2.43%
90% offered a salary of more than £19,000 £16,500 £16,000
10% offered a salary of more than £25,000 £32,250 £25,000
UK excluding London average salary £21,000 £20,000 £21,000
% change year-on-year
+5.00% -4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99404 99827 97677
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.83%
Number of salaries quoted 81778 80400 82215
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 5 March 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 161 £21,750 +8.75% 20
South East +33 76 £21,000 -4.54% 6
London +61 58 £24,000 -9.43% 5
Surrey +26 36 £21,750 -8.42% 1
Woking +19 18 £21,750 +3.57%
Berkshire +4 14 £20,000 -
Reading +1 14 £20,000 -
Guildford - 10 £20,500 - 1
Kent +12 8 £23,250 +1.08% 1
City of London -4 8 £24,000 -36.00% 2
East of England -9 8 £17,000 -10.52% 1
Hampshire -12 7 £22,500 +4.65% 1
East Midlands +31 6 £23,000 +31.42%
Hertfordshire -5 6 £17,000 -9.33%
East Sussex - 6 £21,500 - 2
Brighton - 6 £21,500 -
Reigate - 6 £21,750 -
Letchworth +18 5 £17,000 -9.33%
North West -5 5 £20,000 -2.43% 1
Redhill - 5 £21,750 -
Northamptonshire +6 4 £22,750 +30.00%
Northampton +2 4 £22,750 +30.00%
Chessington -6 4 £21,500 +13.15%
Croydon - 4 £24,000 -
West Sussex -1 3 £20,500 +5.12%
Yorkshire -9 3 £19,750 +23.43% 2
West Yorkshire -16 3 £19,750 +26.40% 2
West Midlands -27 3 £18,500 -12.94% 5
Southampton - 3 £19,000 -
Leicester +22 2 £22,250 +20.27%

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 214 (56.17%) Windows
2 177 (46.46%) MS Office
3 176 (46.19%) Microsoft
4 166 (43.57%) Active Directory
5 161 (42.26%) MS Excel
6 142 (37.27%) ITIL
7 119 (31.23%) Windows 7
8 78 (20.47%) Citrix
9 53 (13.91%) SLA
10 49 (12.86%) MS Exchange
11 47 (12.34%) TCP/IP
12 46 (12.07%) Service Management
13 44 (11.55%) Windows XP
13 44 (11.55%) Windows Server 2008
14 39 (10.24%) Finance
15 38 (9.97%) LAN
15 38 (9.97%) Analytical Skills
16 34 (8.92%) WAN
17 33 (8.66%) ITIL Foundation Certificate
17 33 (8.66%) MS PowerPoint
18 31 (8.14%) Windows 8
19 30 (7.87%) Degree
19 30 (7.87%) SQL
19 30 (7.87%) Blackberry
20 28 (7.35%) Windows Server 2003
21 24 (6.30%) Law
21 24 (6.30%) DNS
21 24 (6.30%) Microsoft Certification
22 22 (5.77%) Legal
22 22 (5.77%) MCP

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (12.86%) MS Exchange
2 12 (3.15%) IBM Notes
3 10 (2.62%) WorkSite
4 9 (2.36%) Exchange Server 2010
4 9 (2.36%) Blackberry Enterprise Server
5 8 (2.10%) SharePoint
6 6 (1.57%) Exchange Server 2007
7 4 (1.05%) Exchange Server 2000
7 4 (1.05%) Exchange Server 2003
8 3 (0.79%) Lync
9 2 (0.52%) IIS
10 1 (0.26%) GroupWise
10 1 (0.26%) OpenEdge
10 1 (0.26%) WebSphere
Applications
1 177 (46.46%) MS Office
2 161 (42.26%) MS Excel
3 33 (8.66%) MS PowerPoint
Business Applications
1 7 (1.84%) Agresso
2 1 (0.26%) SalesLogix
2 1 (0.26%) Dynamics AX
2 1 (0.26%) Remedy ITSM
Cloud Services
1 2 (0.52%) Office 365
2 1 (0.26%) SaaS
2 1 (0.26%) Microsoft Azure
Communications & Networking
1 47 (12.34%) TCP/IP
2 38 (9.97%) LAN
3 34 (8.92%) WAN
4 24 (6.30%) DNS
5 21 (5.51%) DHCP
6 20 (5.25%) VPN
7 13 (3.41%) VoIP
8 12 (3.15%) Internet
9 8 (2.10%) Firewall
10 5 (1.31%) Wireless
11 4 (1.05%) Broadband
12 3 (0.79%) SAN
12 3 (0.79%) ADSL
12 3 (0.79%) IP Telephony
13 1 (0.26%) Wi-Fi
13 1 (0.26%) Ethernet
13 1 (0.26%) Cisco IPT
13 1 (0.26%) PABX
Database & Business Intelligence
1 14 (3.67%) SQL Server
2 4 (1.05%) SQL Server Reporting Services
3 3 (0.79%) MySQL
4 2 (0.52%) IBM InfoSphere
4 2 (0.52%) Relational Database
5 1 (0.26%) SQL Server 2005
5 1 (0.26%) SQL Server 2008
Development Applications
1 2 (0.52%) SQL Server Management Studio (SSMS)
1 2 (0.52%) JIRA
General
1 39 (10.24%) Finance
2 24 (6.30%) Law
3 22 (5.77%) Legal
4 12 (3.15%) Retail
5 7 (1.84%) Telecoms
6 6 (1.57%) Banking
6 6 (1.57%) Advertising
7 4 (1.05%) Manufacturing
8 3 (0.79%) Marketing
9 2 (0.52%) French Language
9 2 (0.52%) German Language
9 2 (0.52%) Front Office
10 1 (0.26%) Games
10 1 (0.26%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.26%) Middleware
1 1 (0.26%) COM
1 1 (0.26%) CSS
1 1 (0.26%) HTML
1 1 (0.26%) LINQ
Miscellaneous
1 38 (9.97%) Analytical Skills
2 30 (7.87%) Blackberry
3 18 (4.72%) Computer Science
4 14 (3.67%) Management Information System
5 7 (1.84%) iPhone
6 5 (1.31%) iPad
6 5 (1.31%) Video Conferencing
7 4 (1.05%) Mathematics
8 3 (0.79%) AS400
8 3 (0.79%) EPoS
8 3 (0.79%) Mobile Computing
8 3 (0.79%) New Media
9 2 (0.52%) User Experience
9 2 (0.52%) Derivative
9 2 (0.52%) Equity Derivative
9 2 (0.52%) GIS
10 1 (0.26%) NHS
10 1 (0.26%) Client/Server
10 1 (0.26%) SecurID
10 1 (0.26%) Smartphone
Operating Systems
1 214 (56.17%) Windows
2 119 (31.23%) Windows 7
3 44 (11.55%) Windows XP
3 44 (11.55%) Windows Server 2008
4 31 (8.14%) Windows 8
5 28 (7.35%) Windows Server 2003
6 12 (3.15%) Mac OS
7 11 (2.89%) Windows Server 2012
8 10 (2.62%) Mac OS X
9 8 (2.10%) UNIX
10 7 (1.84%) Android
11 6 (1.57%) Windows Vista
11 6 (1.57%) Linux
12 5 (1.31%) Windows 2000
12 5 (1.31%) Windows 2000 Server
13 4 (1.05%) Apple iOS
14 2 (0.52%) AIX
15 1 (0.26%) Windows Phone
Processes & Methodologies
1 142 (37.27%) ITIL
2 46 (12.07%) Service Management
3 21 (5.51%) Incident Management
4 18 (4.72%) ITSM
5 16 (4.20%) Service Delivery
6 11 (2.89%) Project Planning
6 11 (2.89%) CRM
7 8 (2.10%) Benchmarking
7 8 (2.10%) Business Continuity
8 6 (1.57%) Line Management
9 4 (1.05%) Problem Management
10 3 (0.79%) E-Commerce
10 3 (0.79%) Document Management
10 3 (0.79%) Investment Management
11 2 (0.52%) Time Management
11 2 (0.52%) Data Validation
11 2 (0.52%) Software Testing
11 2 (0.52%) Data Entry
11 2 (0.52%) Process Improvement
11 2 (0.52%) Software Distribution
Programming Languages
1 30 (7.87%) SQL
2 15 (3.94%) C
3 3 (0.79%) VBA
4 2 (0.52%) VB
5 1 (0.26%) VBScript
5 1 (0.26%) C#
5 1 (0.26%) Java
5 1 (0.26%) Python
5 1 (0.26%) PowerShell
Qualifications
1 33 (8.66%) ITIL Foundation Certificate
2 30 (7.87%) Degree
3 24 (6.30%) Microsoft Certification
4 22 (5.77%) MCP
5 21 (5.51%) A+ Certification
6 18 (4.72%) Security Cleared
7 16 (4.20%) SC Cleared
8 11 (2.89%) MCSE
9 10 (2.62%) ITIL Certification
10 9 (2.36%) HND
11 7 (1.84%) Cisco Certification
11 7 (1.84%) CCNA
12 6 (1.57%) MCITP
13 3 (0.79%) MCTS
13 3 (0.79%) DV Cleared
14 2 (0.52%) VCP4
14 2 (0.52%) HNC
15 1 (0.26%) Network+ Certification
15 1 (0.26%) MCSA
15 1 (0.26%) MOS
Quality Assurance & Compliance
1 53 (13.91%) SLA
System Software
1 166 (43.57%) Active Directory
2 14 (3.67%) XenApp
3 12 (3.15%) XenDesktop
4 11 (2.89%) Citrix Presentation Server
5 6 (1.57%) VMware Infrastructure
6 5 (1.31%) Hyper-V
7 2 (0.52%) vSphere
8 1 (0.26%) VMware ESXi
Systems Management
1 14 (3.67%) SCCM
2 3 (0.79%) Norton AntiVirus
3 2 (0.52%) WSUS
3 2 (0.52%) Tivoli
3 2 (0.52%) ARCserve
3 2 (0.52%) DameWare
4 1 (0.26%) Backup Exec
Vendors
1 176 (46.19%) Microsoft
2 78 (20.47%) Citrix
3 18 (4.72%) HP
4 12 (3.15%) Lotus
4 12 (3.15%) Remedy
4 12 (3.15%) VMware
5 9 (2.36%) Apple
6 8 (2.10%) McAfee
7 7 (1.84%) IBM
7 7 (1.84%) Altiris
8 6 (1.57%) Cisco
9 4 (1.05%) Mitel
9 4 (1.05%) Oracle
9 4 (1.05%) SAP
9 4 (1.05%) Dell
10 3 (0.79%) Sophos
10 3 (0.79%) Symantec
11 2 (0.52%) Nimsoft
11 2 (0.52%) LexisNexis
11 2 (0.52%) CA
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 1 hour ago
London
Hays IT - Uk Posting account
Salary: £22000.00 - £26000.00 per annum
Posted: 9 hours ago
Tamworth, Staffordshire
ReThink Recruitment
Salary: £17000 - £22000 per annum + Bonus & Benefits
Posted: Yesterday
Edinburgh, Midlothian
Harvey Nash plc
Salary: £16000 - £17000 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefits
Posted: Yesterday
City, London
I.T. Skillfinder
Salary: £26000 - £30000 per annum + Bonus and Benefits
Posted: 2 days ago
Dundee
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 2 days ago
Telford, Shropshire
Network ITR
Salary: 16k to 19k per year GBP
Posted: 2 days ago
Guildford, Surrey
Information Technology Services
Salary: £23k - 28k per year
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £20,000 to £30,000 per annum + Bens + Bonus
Posted: 3 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 6 days ago
Crowborough, East Sussex
PAW Associates
Salary: From £16,000 to £18,000 per annum
Posted: 6 days ago
Tamworth, Staffordshire
Barclay Anderson
Salary: £0 - £25,000 per year
Posted: 7 days ago
Newport
Pertemps ERP
Salary: £20,000 - £25,000 Depending on Experience
Posted: 9 days ago
Merseyside
Hays IT - Uk Posting account
Salary: £18000.00 - £23000.00 per annum
Posted: 23 days ago
London
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 24 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 27 days ago