The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 704 768 762
Rank change year-on-year
+64 -6
Permanent jobs requiring a 1st Line Support Analyst 189 128 125
As % of all permanent IT jobs located in the UK 0.18% 0.11% 0.11%
As % of the Job Titles category 0.19% 0.12% 0.12%
Number of salaries quoted 173 113 115
Average salary £21,875 £21,000 £21,000
Average salary % change year-on-year
+4.16% -
90% offered a salary of more than £19,000 £17,000 £16,500
10% offered a salary of more than £26,500 £27,500 £28,400
UK excluding London average salary £21,500 £20,000 £21,000
% change year-on-year
+7.50% -4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101979 105886 103172
As % of all permanent IT jobs located in the UK 94.77% 94.58% 94.80%
Number of salaries quoted 83486 85576 86253
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst within the UK.

1st Line Support Analyst Salary Trend in the UK

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst over the 3 months to 27 March 2015 within the UK.

1st Line Support Analyst Salary Histogram in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +69 183 £22,000 +4.76% 23
South East +40 80 £21,750 -3.33% 11
London +84 72 £24,000 -6.79% 6
Surrey +33 37 £21,750 -17.92%
Woking +14 13 £22,000 +4.76%
Kent +25 12 £25,000 +8.69%
Guildford +14 11 £21,000 +16.66%
Berkshire +1 11 £19,500 -3.70% 2
City of London +8 10 £24,000 -40.00% 2
Reading +1 10 £19,500 -2.50%
Reigate - 9 £21,750 -
East Midlands +23 8 £23,000 +31.42%
East Sussex - 8 £22,500 - 7
Redhill - 8 £21,750 -
Brighton - 8 £22,500 - 4
Hampshire +5 7 £22,500 - 1
North West +4 6 £20,000 -4.76% 3
East of England -3 6 £17,000 -10.52% 2
Hertfordshire +3 5 £17,000 -9.33%
Northampton +4 4 £22,750 +30.00%
Northamptonshire 0 4 £22,750 +30.00%
South West -27 4 £22,500 +12.50% 1
West Midlands -36 4 £18,250 -1.35%
Chessington - 4 £21,500 -
Leicester +20 3 £22,500 +21.62%
Leicestershire +18 3 £23,750 +28.37%
Letchworth +17 3 £17,000 -9.33%
Scotland +17 3 £20,500 -21.15% 1
Yorkshire -1 3 £19,750 +26.40%
West Yorkshire -4 3 £19,750 +29.50%

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 237 (60.31%) Windows
2 185 (47.07%) Active Directory
3 184 (46.82%) MS Office
4 179 (45.55%) Microsoft
5 160 (40.71%) MS Excel
6 134 (34.10%) ITIL
7 132 (33.59%) Windows 7
8 80 (20.36%) Citrix
9 60 (15.27%) MS Exchange
10 57 (14.50%) Windows Server 2008
11 55 (13.99%) SLA
12 49 (12.47%) Finance
13 48 (12.21%) TCP/IP
13 48 (12.21%) Windows XP
14 41 (10.43%) LAN
15 40 (10.18%) Service Management
16 37 (9.41%) WAN
17 35 (8.91%) SQL
17 35 (8.91%) Windows Server 2003
18 34 (8.65%) Windows 8
19 33 (8.40%) MS PowerPoint
19 33 (8.40%) Degree
20 30 (7.63%) ITIL Foundation Certificate
20 30 (7.63%) Law
21 29 (7.38%) Analytical Skills
22 28 (7.12%) Blackberry
22 28 (7.12%) Microsoft Certification
23 24 (6.11%) DNS
24 23 (5.85%) HP
24 23 (5.85%) Incident Management

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT jobs within the UK that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (15.27%) MS Exchange
2 15 (3.82%) WorkSite
3 10 (2.54%) IBM Notes
3 10 (2.54%) Exchange Server 2003
4 9 (2.29%) Exchange Server 2010
5 8 (2.04%) Blackberry Enterprise Server
6 7 (1.78%) Exchange Server 2000
6 7 (1.78%) SharePoint
6 7 (1.78%) Exchange Server 2007
7 2 (0.51%) Lync
8 1 (0.25%) IIS
8 1 (0.25%) OpenEdge
8 1 (0.25%) GroupWise
8 1 (0.25%) WebSphere
Applications
1 184 (46.82%) MS Office
2 160 (40.71%) MS Excel
3 33 (8.40%) MS PowerPoint
4 1 (0.25%) Spreadsheet
Business Applications
1 7 (1.78%) Agresso
2 1 (0.25%) SalesLogix
2 1 (0.25%) Dynamics AX
2 1 (0.25%) Remedy ITSM
Cloud Services
1 2 (0.51%) Office 365
2 1 (0.25%) Microsoft Azure
2 1 (0.25%) SaaS
Communications & Networking
1 48 (12.21%) TCP/IP
2 41 (10.43%) LAN
3 37 (9.41%) WAN
4 24 (6.11%) DNS
5 21 (5.34%) DHCP
6 20 (5.09%) VPN
7 16 (4.07%) Internet
8 12 (3.05%) VoIP
9 8 (2.04%) Firewall
10 7 (1.78%) SAN
11 5 (1.27%) Wireless
11 5 (1.27%) ADSL
11 5 (1.27%) Broadband
12 2 (0.51%) IP Telephony
13 1 (0.25%) PABX
13 1 (0.25%) Wi-Fi
13 1 (0.25%) Ethernet
Database & Business Intelligence
1 17 (4.33%) SQL Server
2 6 (1.53%) MySQL
3 4 (1.02%) SQL Server Reporting Services
4 2 (0.51%) IBM InfoSphere
4 2 (0.51%) Relational Database
5 1 (0.25%) SQL Server 2005
5 1 (0.25%) SQL Server 2008
Development Applications
1 3 (0.76%) SQL Server Management Studio (SSMS)
2 2 (0.51%) JIRA
General
1 49 (12.47%) Finance
2 30 (7.63%) Law
3 21 (5.34%) Legal
4 12 (3.05%) Banking
5 8 (2.04%) Retail
5 8 (2.04%) Telecoms
6 6 (1.53%) Advertising
7 5 (1.27%) Marketing
8 4 (1.02%) Manufacturing
9 3 (0.76%) German Language
10 2 (0.51%) French Language
10 2 (0.51%) Front Office
11 1 (0.25%) Financial Institution
11 1 (0.25%) Aerospace
11 1 (0.25%) Games
Libraries, Frameworks & Software Standards
1 1 (0.25%) HTML
1 1 (0.25%) .NET
1 1 (0.25%) ADO.NET
1 1 (0.25%) ASP.NET
1 1 (0.25%) COM
1 1 (0.25%) CSS
1 1 (0.25%) Middleware
1 1 (0.25%) WCF
1 1 (0.25%) LINQ
1 1 (0.25%) ASP.NET MVC
1 1 (0.25%) ASP.NET Web Forms
Miscellaneous
1 29 (7.38%) Analytical Skills
2 28 (7.12%) Blackberry
3 18 (4.58%) Computer Science
4 9 (2.29%) Management Information System
5 7 (1.78%) iPhone
6 5 (1.27%) iPad
6 5 (1.27%) Video Conferencing
7 4 (1.02%) Mathematics
8 3 (0.76%) AS400
8 3 (0.76%) New Media
8 3 (0.76%) Mobile Computing
9 2 (0.51%) EPoS
9 2 (0.51%) Derivative
9 2 (0.51%) Equity Derivative
10 1 (0.25%) Statistics
10 1 (0.25%) Client/Server
10 1 (0.25%) Digital Media
10 1 (0.25%) NHS
10 1 (0.25%) GIS
10 1 (0.25%) SecurID
Operating Systems
1 237 (60.31%) Windows
2 132 (33.59%) Windows 7
3 57 (14.50%) Windows Server 2008
4 48 (12.21%) Windows XP
5 35 (8.91%) Windows Server 2003
6 34 (8.65%) Windows 8
7 16 (4.07%) Windows Server 2012
8 12 (3.05%) Mac OS
9 10 (2.54%) Mac OS X
10 9 (2.29%) Linux
11 8 (2.04%) Windows 2000 Server
11 8 (2.04%) UNIX
12 7 (1.78%) Android
13 5 (1.27%) Windows 2000
14 4 (1.02%) Windows Vista
14 4 (1.02%) Apple iOS
15 2 (0.51%) AIX
Processes & Methodologies
1 134 (34.10%) ITIL
2 40 (10.18%) Service Management
3 23 (5.85%) Incident Management
4 17 (4.33%) Service Delivery
5 13 (3.31%) ITSM
6 11 (2.80%) Project Planning
7 9 (2.29%) CRM
8 7 (1.78%) Benchmarking
8 7 (1.78%) Business Continuity
8 7 (1.78%) Problem Management
9 5 (1.27%) Line Management
10 3 (0.76%) Investment Management
10 3 (0.76%) Document Management
10 3 (0.76%) E-Commerce
11 2 (0.51%) Asset Management
11 2 (0.51%) Content Management
11 2 (0.51%) Practice Management
11 2 (0.51%) Validation
11 2 (0.51%) Time Management
11 2 (0.51%) Data Validation
Programming Languages
1 35 (8.91%) SQL
2 10 (2.54%) C
3 2 (0.51%) C#
3 2 (0.51%) VBA
4 1 (0.25%) Python
4 1 (0.25%) Java
4 1 (0.25%) T-SQL
4 1 (0.25%) VBScript
4 1 (0.25%) VB
Qualifications
1 33 (8.40%) Degree
2 30 (7.63%) ITIL Foundation Certificate
3 28 (7.12%) Microsoft Certification
4 21 (5.34%) MCP
5 19 (4.83%) A+ Certification
6 14 (3.56%) MCSE
7 12 (3.05%) Security Cleared
8 11 (2.80%) CCNA
8 11 (2.80%) Cisco Certification
9 10 (2.54%) MCITP
9 10 (2.54%) SC Cleared
10 9 (2.29%) HND
11 5 (1.27%) ITIL Certification
12 4 (1.02%) MCTS
13 3 (0.76%) DV Cleared
14 2 (0.51%) HNC
15 1 (0.25%) MCSA
15 1 (0.25%) Network+ Certification
15 1 (0.25%) MOS
Quality Assurance & Compliance
1 55 (13.99%) SLA
System Software
1 185 (47.07%) Active Directory
2 15 (3.82%) XenApp
3 12 (3.05%) XenDesktop
4 11 (2.80%) Citrix Presentation Server
5 8 (2.04%) VMware Infrastructure
6 2 (0.51%) Hyper-V
7 1 (0.25%) Terminal Services
Systems Management
1 14 (3.56%) SCCM
2 7 (1.78%) WSUS
2 7 (1.78%) ARCserve
3 3 (0.76%) Norton AntiVirus
4 2 (0.51%) DameWare
4 2 (0.51%) Tivoli
5 1 (0.25%) SCSM
5 1 (0.25%) Backup Exec
Vendors
1 179 (45.55%) Microsoft
2 80 (20.36%) Citrix
3 23 (5.85%) HP
4 14 (3.56%) Remedy
4 14 (3.56%) VMware
5 12 (3.05%) McAfee
6 10 (2.54%) Cisco
6 10 (2.54%) Lotus
6 10 (2.54%) Apple
7 7 (1.78%) CA
7 7 (1.78%) IBM
7 7 (1.78%) Altiris
8 6 (1.53%) Oracle
9 4 (1.02%) Dell
9 4 (1.02%) SAP
10 3 (0.76%) Sophos
10 3 (0.76%) Salesforce.com
10 3 (0.76%) Mitel
10 3 (0.76%) Symantec
11 2 (0.51%) LexisNexis
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: Yesterday
Chester, Cheshire
Senitor Associates
Salary: £21000 per annum + Benefits Package
Posted: Yesterday
City of London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: Yesterday
Brighton, East Sussex
Rullion IT Plus
Salary: £20000 - £25000 per annum + 25 days, pension, flexible work
Posted: Yesterday
Thatcham, Berkshire
Latcom Ltd
Salary: From £17,000 to £20,000 per annum + Gd benefits
Posted: 2 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
Crowborough, East Sussex
PAW Associates
Salary: From £16,000 to £18,000 per annum
Posted: 3 days ago
Cheltenham
Pertemps ERP
Salary: 20k - 25k depending on experience + Benefits
Posted: 3 days ago
London
IT Retail People Ltd
Salary: Unspecified Excellent package and opportunity
Posted: 3 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 5 days ago
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 5 days ago
Bracknell, Berkshire
Venturi
Salary: £6250 - £25000 per annum + bonus/benefits
Posted: 5 days ago
Chelmsford, Essex
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: 5 days ago
Brighton, East Sussex
Greywood Associates Limited
Salary: £20000 - £25000 per annum + benefits
Posted: 6 days ago
London
Information Technology Services
Salary: £25k - 28k per year
Posted: 6 days ago
Hampshire
Capita - ITIN
Salary: £18000 - £20000 per annum
Posted: 8 days ago
Central London / West End
Amsys
Salary: Unspecified
Posted: 15 days ago
London
Hays IT - Uk Posting account
Salary: £22000.00 - £26000.00 per annum
Posted: 24 days ago
Dundee
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 25 days ago