1st/2nd Line Technical Support
UK
The median 1st/2nd Line Technical Support salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 25 April 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 25 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 887 | 988 | 1173 |
| Rank change year-on-year | +101 | +185 | -294 |
| Permanent jobs requiring a 1st/2nd Line Technical Support | 7 | 1 | 23 |
| As % of all permanent jobs advertised in the UK | 0.007% | 0.001% | 0.015% |
| As % of the Job Titles category | 0.008% | 0.001% | 0.016% |
| Number of salaries quoted | 7 | 1 | 23 |
| 10th Percentile | £36,150 | - | £23,025 |
| 25th Percentile | £36,250 | £24,750 | £24,500 |
| Median annual salary (50th Percentile) | £37,500 | £25,500 | £26,000 |
| Median % change year-on-year | +47.06% | -1.92% | +4.00% |
| 75th Percentile | £38,750 | £26,250 | £28,125 |
| 90th Percentile | - | - | £36,500 |
| UK excluding London median annual salary | - | £25,500 | £25,500 |
| % change year-on-year | - | - | +2.00% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 92,894 | 96,310 | 147,847 |
| % of permanent jobs with a recognized job title | 94.63% | 91.58% | 96.06% |
| Number of salaries quoted | 66,756 | 60,420 | 85,018 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,923 | £60,000 | £60,000 |
| Median % change year-on-year | -11.80% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
1st/2nd Line Technical Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Technical Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Technical Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Technical Support.
1st/2nd Line Technical Support
Top 3 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Technical Support within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +116 | 7 | £37,500 | +47.06% | |
| London | - | 7 | £37,500 | - | |
| Work from Home | +100 | 1 | £36,000 | +41.18% |
1st/2nd Line Technical Support Skill Set
Top 15 Co-occurring Skills and Capabilities
For the 6 months to 25 April 2024, 1st/2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Technical Support in the job title.
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1st/2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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